Customer Reviews for U-Haul Moving & Storage at Central Square

9 623 évaluations

844 Main St   Cambridge, MA 02139

(617) 354-0500

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(617) 354-0500

844 Main St
Cambridge, MA 02139

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

great help at drop off

Bryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
1

WTF is a "after hours service fee". Do you do service on the truck after hours?

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

noah F.  |  Premières impressions 
Évaluation :
2

The tall, thin representative was so unfriendly. Even giving me directions using whole sentences seemed like huge bother to him.

WEIRU L. 
Évaluation :
5

EZ and Ace were very good and helpful.

IKECHUKWU O. 
Évaluation :
5

This U -Haul is by far the best I've dealt with. The staff is super helpful and friendly. They make sure you have everything you need. The checkout and drop off were quick , and a gentleman named Ezekiel was very helpful.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCOS S. 
Évaluation :
5

people in counter could have better service, but overall good experience

Angelica O. 
Évaluation :
5

I would recommend u,-Haul to anyone.I never had a problem and the staff are polite and helpful.

donna w.  |  Expérience générale 
Évaluation :
3

This whole experience of me using uhaul was by far the worst. I had ordered multiple reservations at different locations, because the website says the truck I'm looking for is available. To then have reps call and tell me it's not available because driver doesn't want to drop off. I was offered an extra 100 miles over phone, but When I got to the store the message wasn't relayed to the store. If trucks aren't available try harder to make sure the system is updated. I had to drive from Boston to Plymouth twice because the truck I wanted wasn't available.

ANTHONY M. 
Évaluation :
3

I made a reservation for a 20 ft truck. The day we were going to pick this up (2 hours before we were supposed to pick up the truck), someone from UHaul called and said the truck wasn't at the location and so I was left hanging. They offered a 15 ft truck, but where we needed to move planks from a patio we dismantled that were 16 ft long, these wouldn't fit and explained this to the lady on the phone. But this was like talking to a brick wall. The way UHaul handled this issue - without trying to help me really - was so bad that I will be sending a letter to both the CEO of UHaul as well as the Boston Globe and Boston Herald with details of how bad my experience was and where the issue was only partly that the truck wasn't there, but also that UHaul made no effort in understanding the huge problem they created, nor thus trying to solve it (the most important part clearly). That's what happens when a company has an almost monopoly in a market - their customer service becomes awful.

Luis B. 
Évaluation :
5

Ace helped me with the dropoff at this location. He was a huge help and very personable!

DOMINGOA III G. 
Évaluation :
5

Ezekiel did a great job

Matt R. 
Évaluation :
5

Professional staff. Ace was specially helpful and made the drop off very easy.

MARYAM K. 
Évaluation :
5

Gracias por este servicio.

Elba P.  |  Online Move In 
Évaluation :
5

It was great, super easy process and Ace, who helped us out, was wonderful, friendly, and helpful. Very great service for a great price and convenience.

Zadoc G. 
Évaluation :
5

Eziqiel was very nice and helpful! Thanks for the fast process, friendliness, and professionalism!

STEVEN P. 
Évaluation :
5

Excellent customer service!

Joshua P. 
Évaluation :
5

make sure the appliance dolly is working as intended.

SAMUEL B. 
Évaluation :
5

Super helpful and friendly staff!

IOANNIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENRITH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Good professional and friendly customer service

MARCOS S. 
Évaluation :
2

The man checking me out straight up had no mask on. Blatantly not following the city's rules. Why have customers wear masks if employees don't care at all?

AIDAN S. 
Évaluation :
5

I do not remember the name of agent but he was extremely helpful and professional.

Mosa R. 
Évaluation :
5

Ezequiel and Ace were extremely helpful with the process as needed help with it. They were very courteous as they work with me on the process of returning the vehicle.

DANIEL G. 
Évaluation :
3

people at office were very good. The truck was rather old, and very dirty. Widows were filthy and I had to clean them inside and out in order to effectively drive.

MICHAEL C. 
Évaluation :
5

Ezekiel was very helpful and friendly.

Alan E. 
Évaluation :
5

The two people that helped me were Ezekiel And Ace. They were very nice and got me in and out fast which I appreciate Thank you

KYLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XINXIN L. 
Évaluation :
5

Ezekiel and Ace were great. Very nice and welcoming. Answered all my questions and got in and out real quickly.

Peter J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN H. 
Évaluation :
5

thank you.

JASON M. 
Évaluation :
5

The service was excellent as usual... returning the truck was fast and easy ... great staff in central square...

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIX N. 
Évaluation :
3

I did a reservation for a 9Ft Van. However, then it was changed by a 10Ft Truck because Van was not available. When I picked up the Truck, I saw several Vans in the location ready available, but personnel did not offer it to me because I will return the vehicle in other location.

EDGAR P. 
Évaluation :
3

The attendant was in such a rush that he said I would get a receipt via email, but he didn't read my mileage or inspect the vehicle or read the gas gauge to ensure it was full, until I told him I wanted him to do so and then I wanted a receipt to confirm that I hadn't exceeded the allowance and that my gas was full and that I didn't owe any additional money. When he agreed to check those things, he again said I would get a receipt but it didn't come through so I had to ask a different customer service person to print out a receipt for me from the computer.

CADY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES ANDREW K. 
Évaluation :
4

Very Good Customer Service Team

John C. 
Évaluation :
3

Return was lengthy and difficult. Paying extra for service rather than doing an e return during business hours is poor form.

LOUISE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

george b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kamal M. 
Évaluation :
5

Love itb

DANIEL M. 
Évaluation :
5

S.O.

keir P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI P. 
Évaluation :
3

The person who gave me the truck was not very friendly. The guys who took the truck back we're great. The staff on the phone was great. The truck lighter plug was broken and could not charge my phone. The truck was very rough running. It was clean however.

BEHNAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SOPHIE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT P. 
Évaluation :
1

The staff was always more than miserable, and we had to encounter them often since our card didn't work for the gate when we came. Whenever we came to our unit the step ladders were broke.

Chantell T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Easier after-hours return parking

TREVOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERTO Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S.  |  Expérience générale 
Évaluation :
3

The girl at the front disk was rude

ALI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
5

Curt is a gem! He was upbeat and positive, courteous and helpful…made the experience a smooth one. People like this are hard to come by; hang on to him! It makes a huge difference when selecting where to rent from…I will definitely be back. Thanks to Curt, everything went off without a hitch- no pun intended!

CAROLINE D. 
Évaluation :
5

check in and return were smooth.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Location was in the middle of BUSY Boston but very accessible. Rental was super easy and drop off could NOT have been easier. THANK YOU

kathleen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR G. 
Évaluation :
1

I think that the staff at this location could benefit from some customer service skills. From the first time I stepped into the location, I was met with complete nonchalance and nobody asked if I needed help until I inquired. During the pickup today, the young woman who assisted me was rude and made me feel uncomfortable to the point where I was hesitant to ask questions. When the van was being returned, there was no one to assist me and I was mocked for not returning the van to a specific location which wasn't clear from the instructions provided at the onset. All in all, I think better customer service should be expected from your company and I have been extremely disappointed by my experience at this location.

ERIC B. 
Évaluation :
5

Nothing. It was as smooth an experience as possible, and the person who helped me (I'm sorry, I didn't get his name) was fantastic.

David Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAAN A. 
Évaluation :
5

Very easy, smooth in and out process. The general manager was nice to work with and clearly ran a tight ship. Thanks so much!

XIA R. 
Évaluation :
5

Buen servicio

Antonio S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CALEB K. 
Évaluation :
5

Manager went above and beyond with customer service!

Katherine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kachen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hairuo S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANCHANA R. 
Évaluation :
5

Christopher Francisco The permit of the firm is the best employee. He is well-intentioned, focused on his work with all his might. He is truly the best.

Ebru S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAIRD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
2

key points of the transaction need to be addressed to the customer so that we understand that we have to do certain things to the uhaul so we would get charged a large fee for being misinformed

AYSHA LUZIA P. 
Évaluation :
2

i was charged with an after-hours return fee after I was told specifially that there would be no additional fee.

JOHN P. 
Évaluation :
1

I got there before closing. I was told by person behind the counter to park somewhere on the street with a parking meter. I could not find a place so I went tried to go back inside, 3 minutes after posted closing time and everything was locked and shutdown even though he knew he had a customer trying to return a truck. I finally was able to park in a lot with other Uhaul trucks but I was charged with a 20 $after hours fee, when I started the process before closing. The person behind the counter barely gave any help with questions about parking and was not ready to help as it was close to closing.

BLEU A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Nothing. This is the first time I've used uhaul and were professional on every level. It was quite a good experience. Merci.

MARY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin K. 
Évaluation :
2

People working at front desk are very rude :(

Denise Y. 
Évaluation :
2

Suspicious charges on my account.

Carla P.  |  Expérience générale 
Évaluation :
1

Extremely rude personnel. We were having issues with the mobile check-in and they were on their phone and blatantly rude when we asked if we could check in in person.

Edward M. 
Évaluation :
5

We plan to use U-Haul Moving & Storage At Central Square again next summer.

Freddie S.  |  Expérience générale 
Évaluation :
4

Please see comments about the Austin N. Lamar pick-up location above. The staff member was very nice and explained about the newer stronger engine. Unfortunately the truck was not clean - we are still in a pandemic...

Catherine C. 
Évaluation :
3

Information about routes to get to this location with a Uhaul truck would be helpful. There's a lot of low clearance routes on the way and challenging to get to safely.

ELIZABETH L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ABERHAM A. 
Évaluation :
3

There where people sleeping in there unit they a had car battery to run a inverter for there phones laptops furniture everywhere and there car was there all day making difficult to move my stuff

Morgan P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lukas B.  |  Expérience générale 
Évaluation :
3

The after hours check in process was not easy to find and the link that was sent didn't work. The first process was easy and took 5 min, the second one for whatever reason took about 30 because of the website.

ALEXANDRA V. 
Évaluation :
5

Great service and friendly people. Thank you

MARTHA O. 
Évaluation :
5

We are bring charged for damage to the truck that we did not do. The damage is to the rear roof which could not be seen from a ground level walk-around pre inspection. We only noticed it from our drop off loading dock. We reported it to the site manager when we dropped off the vehicle but he said it was our mistake to not notice it when we inspected the vehicle. I have been a customer at this location for more than 20 years. If we are charged for this I will not use Uhaul again as I think this was a legitimate error. We did take out the insurance but it does not cover this charge apparently.

EUGENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina F. 
Évaluation :
4

Ace was very helpful in the drop off because I forgot a parking pass that I had borrowed. He called me and I was able to have a friend drop by and pick it up. Very helpful and proactive.

Nikken C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli V. 
Évaluation :
4

Better signage for the entrance

BRADLEYSCOTT C. 
Évaluation :
5

Very friendly environment.

JOHN ZHENYU W. 
Évaluation :
3

The lady in the front desk was rude.

CAMILA W. 
Évaluation :
5

Great location, friendly and knowledgeable staff. Drop off was super easy and took less than 2 minutes. A perfect ending to a very long trip!

JEANNE S. 
Évaluation :
4

Extremely disappointed with JR Moving company (which I booked through UHaul). I will not be booking movers through UHaul again.

Allison S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kevin c.  |  Expérience générale 
Évaluation :
2

I arrived at the facility a day before my move-in storage date to ask questions about the process. The employee behind the desk was not very helpful when I asked where to pick up the truck and where the storage units were located. All he could tell me was that my reservation existed for the following day, and he told me that tomorrow I would, "pick up the truck and then store [my] stuff", which I clearly was already aware of. I booked this months in advance and double checked with a Uhaul employee over the phone that the size of the truck and storage units would be large enough for a full size bed, a sofa, and multiple suitcases. Additionally, I was clearly told that monthly storage was pro-rated. Upon arriving, I could not fit my bed in the storage unit and had to rent a second unit last minute. On top of that, all lower level units were full. The only upside was that there was one other storage unit available for me to use on that day, which I was grateful for. The storage unit was clean enough, though I had very strong allergies as soon as I walked into the storage space, and my skin started breaking out into rashes within minutes, which rarely, if ever, happens. Overall I would not recommend this storage space and the service I received was misleading and subpar.

Alex C.  |  Expérience générale 
Évaluation :
5

The guy that helped me with my storage area and truck was great and very nice

James R.  |  Expérience générale 
Évaluation :
4

The staff at this location were awesome! It is a unique storage space and the general manager was very helpful in getting the truck to the storage space. Merci

Will M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karissa W.  |  Expérience générale 
Évaluation :
3

The storage facility was a poor setup and leaked. One box had water damage and wet under it. The loading area on the second floor had water puddles. I wouldn't use it again knowing this. We were there at least 1,5 years.

mike m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA E.  |  Expérience générale 
Évaluation :
3

Locker had no lock upon move-in

Leah K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H.  |  Online Move In 
Évaluation :
5

The staff were extremely helpful and nice. Very clear directions and straightforward service.

Hairuo S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Varvara P.  |  Premières impressions 
Évaluation :
2

Staff is great but it looks like there are people living in the storage units.

Joseph M.  |  Premières impressions 
Évaluation :
1

It was so stressful and difficult to move our stuff into the uhaul, for various different reasons. 1. The staff were not super friendly or helpful. We had been traveling all day and were exhausted when we arrived, and weren't 100 % sure how it all worked. The staff didn't help us understand, but just sort of told us we were in the wrong place and had been told bad information. They were more interested in checking out at 8 pm than helping us. 2. We did finally manage to sort out returning the van and renting a room to put the boxes in. But we were told the garage was broken, so we had to lug all our items nearly a quarter-mile between where we were allowed to park, all the way across very poorly maintained sidewalks, over the raised doorstep, up the steep slope, and through the twisty hallways. It took a very long time. We were expecting to work hard - moving is never easy - but the fact that the garage was broken AND we had to park quite far away AND the only door that worked was raised meant that it was way more difficult than it should have been. 3. The carts! They were so bad! You expect moving carts to be fairly easy to maneuver, but these were extremely hard to steer and push. It was almost easier to carry everything ourselves. We did have to carry things in ourselves at points because the doorways were too narrow, or the carts too hard to steer around corners or over door thresholds. All in all, this was an awful uhaul facility. I'd tell friends and family to go literally anywhere else before coming here.

ELENA R.  |  Premières impressions 
Évaluation :
1

Staff was nice. The garage door was broken so it was very difficult to bring all my furniture into the facility. It was also raining. Also I did not know the units were going to be on the second tier so that made it very hard to lift and fit everything in.

Sophia F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

reuben F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALASDAIR P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLA U.  |  Premières impressions 
Évaluation :
1

Awful staff. Absolutely horrendous and unhelpful....

Andre A.  |  Online Move In 
Évaluation :
3

Front desk staff were unavailable for over 15 min and were largely unprofessional and not helpful

Leah H.  |  Online Move In 
Évaluation :
5

People were friendly, building is nice, I like the way you access the unit.

robert s.  |  Premières impressions 
Évaluation :
5

Customer sevice excellent

Elhassan B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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