Customer Reviews for U-Haul Moving & Storage at Century St

6 422 évaluations

461 Century St   Winnipeg, MB R3J1J9
(In the Polo Park area)

(204) 987-9502

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(204) 987-9502

461 Century St
Winnipeg, MB R3J1J9
(In the Polo Park area)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Anil A. 
Évaluation :
4

Some customer service people don't greet you to help out like other stores unless you explicitly go to one counter yourself and tell them why you are here

Ritesh U. 
Évaluation :
3

It would be easier to regulate how much gas to put back into the tank if it was full prior to picking it up. I put fuel back in and just guessed but was still charged extra. If your in a rush get there at least 15 minutes earlier the app process takes a bit of time. Also my vehicle wasn't licked when I picked it up anyone could have vandalized or crawled in for a nap.

Patricia L. 
Évaluation :
5

personnel amical

Ross M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allan M. 
Évaluation :
5

When I tried to remove cardboard sign in the front windshield it shot out and pierced my right eye. Be careful They should remove it for the customer

Gisele C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deryck C. 
Évaluation :
3

Trailer had debris in the cargo area and a pile of sand on both wheel wells. I had the feeling I was going to be scammed for something during my rental. I did not feel comfortable. I felt there was going to be a bunch of hidden charges dumped on me when it was returned.

john A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

glenn W. 
Évaluation :
5

The 15 foot van I rented had a damaged frobt fender, very loose steering and the vehicle shuddered when applying the brakes. It was usable but requires maintenance. The staff were very receptive when I returned the van. Overall the experience was satisfactory and the staff are excellent.

Andrew K. 
Évaluation :
1

Poor customer service. Doesn't know how to talk with customers. They give you half level of petrol and charge you for full level of petrol when you return the car. Never going back.

shadman H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

calie C. 
Évaluation :
5

I realize there could be a fast turn around on some trucks, & understand things can't go as planned. This is my third or fourth time renting & will again if needed.

thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheikh O. 
Évaluation :
2

The rep I dealt with really didn't seem to know what she was doing. I was uncomfortable that she seemed to be doing most of the work on her personal phone, including taking a photo of my driver license (without asking first). Later, when she was supposed to be guiding me as I backed up to the trailer to hook up, she did not alert me to stop in time and I struck the tongue of the trailer with my bumper, causing damage to my paint.. I had the same rep when I returned the trailer and again her job knowledge seemed wanting. It took several tries to process the credit to my card and the whole procedure took much longer than I felt it should have. Next time I will try a different location as this was not a good experience.

Mark H. 
Évaluation :
3

Well for starters the truck was damaged when I picked it up. Also, I had to wait for one person ahead of me for a long time before another employee came to help but waited until there were 3-5 other people in line as well. Also, there was no mention of the 4 medium boxes I had ordered with the truck rental and due to this I had to return to U-Haul on Monday and was almost denied my boxes but since it was only 4 the lady working said to take them which was well appreciated, but needing to return with my busy work/moving schedule was not appreciated. Overall this was probably my worst experience with U-Haul but at least the return of the truck was hassle free.

Trey K. 
Évaluation :
2

I had to return the truck after hours but the online site did not accept my location and so I could not complete the online portion of the return. I was charged $20 plus tax for that.

kathy P. 
Évaluation :
5

No fantastic service at location.

Eckart K. 
Évaluation :
5

Everything went well for me.

Ken L. 
Évaluation :
3

Interior of cab was not cleaned out from previous user.

Tracy M. 
Évaluation :
2

Very crowded and not much space for the vehicles

Liam H. 
Évaluation :
4

The staff was very accommodating and well versed in the equipment I rented. I was pleased with the experience.

dan J. 
Évaluation :
3

I actually had a very not great experience this time. When I arrived at the location to pick up the van there were no workers in sight to help me, it took me a good 10 to 15 minutes to finally track someone down. They were having problems trying to get their systems going which was also setting me back. When they gave me the keys to the van the code on the key did not match the van and they let me wander around the parking lot for another 10 to 15 minutes trying to find it. I had to go back in and get one of them to help me find it. The van was completely covered in snow so I had to wait for them to clear it off which took another long period of time. Upon arriving to my apartment the furniture dolly that I requested to rent was not in the van which also delayed my moving, and I've still been charged for that despite sending an email about it. Because of all the holdups with being able to start my move the people that I had helping me move had to stop part way through leaving me and my partner to finish my move ourselves. Additionally the website suggested for a two to three bedroom apartment to use a 20-ft van, I was moving a two-bedroom apartment and the van was nowhere near big enough. I thought the trailer itself was 20 ft but the van was 20 ft

Meaghan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
1

Reserved a 26' truck 6 weeks in advance. Was told less than 24 hours before rental that all I could get was a pickup. I CLARIFIED with them that I would not be paying for the extra kms as I now had to drive to a different city to pick up and do 10 times the loads from the old house to the new house. They charged me OVER $300 MORE than if I had just gotten my original reservation! BEWARE THEY DO NOT HONOUR THEIR PROMISES.

JAMIE N. 
Évaluation :
4

Rented an auto hauler. It had one very worn and cracked tire on it. It made it for 2000 km, but it should never have been left on the trailer for that long. Leaf spring came apart, Center bolt was miss and 3 leaf's disappeared! Not sure where or why? Lack of maintenance? It was on that same axle as the bad tire. What was good, is that the service team in Hope & Coquitlam BC were a great help to get me going.

Randy S. 
Évaluation :
4

Service was polite, respectful. Truck was clean and serviced well.

jennifer M. 
Évaluation :
4

Poor suspension on 26' rental. Couldn't do more than 80 on Hwy. Bounce too much. Some fault belongs to Hwy though. Was able to hit 90 -95 kms on flatter side roads.

ken L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shruti A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Atul G. 
Évaluation :
2

I've used uhaul before and didn't have an issue, but this time around I had rented for early pickup (6am pickup, open at 9am) but the vehicle I was told was mine was boxed in and unretreavable. We were able to get a different one at 9:30am (original was double rented). When we returned it the key lock fell out (it was unlocked when rented, and was never locked during the short move). We were asked to pay for damages, but we refused. No fuss was made to force us afterwards, and no additional charges were added. The delay was costly and held up a lot of family that came to lend a hand, and there should be a more thorough assessment when vehicles are returned so damage is noticed before some one else rents it. But overall accomplished our move, and weren't charged extra…. Good enough

Jason R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ayoola A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lief J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSHYANTKUMAR S. 
Évaluation :
2

Whether its is the location I went to to rent a vehicle for my move, or other locations I have attended with others when they rented vehicles, one thing is consistent: Uhaul staff really, really look like they absolutely hate working there: Snippy conversation/tone towards other staff, a dead and glazed over look in their eyes, and a look of utter resignation in their faces.

Larry K. 
Évaluation :
3

Clean the vehicle before renting. Upgrade vehicle, as it was fairly old and full of rust.

John G. 
Évaluation :
5

Professional and great service

Gisele C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
1

After we loaded the truck and got to our destination we noticed that the inside of the truck was leaking in one corner. Soaked our stuff. When we mentioned it on return the employee could of cared less and was extremely rude and blew it off

Scott M. 
Évaluation :
3

Change and fill up the oil. The warning was on and indicated less than v 5 %

Danielle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne M. 
Évaluation :
5

I would have liked to have the truck gor two days as I booked it

john L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald S. 
Évaluation :
5

Nothing. Was great.

Tracey W. 
Évaluation :
5

Staff was extremely helpful and courteous! They are keepers!!

KENNETH D. 
Évaluation :
5

Excellent checkout, and excellent return.

lawrence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
4

Location needs more room in the yard

mike B. 
Évaluation :
5

Initial gas read was lower than 5/8 so I filled $20 and the worker was kind enough to refund me a bit. Very friendly and helpful.

Leah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
2

I was told l could not extend my rental. Rushed to return. Then hour later same unit sitting where we left it.

Tracey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan M. 
Évaluation :
3

ensure door locks are working! Check that the latch on the overhead door doesn't stick or not close properly. The drivers' side door would not open with the key and I had to enter through the passenger side to unlock the driver side. The big door latch would not open and close properly; I had a very hard time trying to unstick the latch to close the door. Lastly, when turning on the heat the cabin of the truck filled up with an exhaust stench that made me feel sick. I opened the window and turned off the heat. I informed the agent at the front when I returned the truck about these things, and was not offered a discount or compensation for these troubles. Not impressed.

Susan R. 
Évaluation :
2

Send the bill when you say you're going to. I still don't know what my bill cost was/is. Do they acknowledge that I returned the truck? Not officially.

Conrad S. 
Évaluation :
5

I had used this uhaul location July 2019. I am happy with every aspect, from calling to book to dropping the trailer off in BC. Thank you for your friendly kind attentive customer service

Pauline S. 
Évaluation :
3

I specified online that I did not want to rent a dolly. But it was in the truck and in the way, so I removed it. Then I was charged for using it. I think it should not have been in there in the first place because I said I did not want it. Also, I think the location needs to bring out the truck when a rental is set for a scheduled time. It took about 10 mins for me to get out of the lot as it is such tight quarters.

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC P. 
Évaluation :
3

The van I rented was covered in snow and ice and had no scraper/brush. If the company chooses not to clean off the vehicles for customers, they should at least provide the tools necessary for the task.

Rhonda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary D. 
Évaluation :
5

The vehicle was great! It was not clean on the outside, which is not an issue at all, it was just asked above. Overall, I enjoyed the vehicle and it performed really well!

Robben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joselito P. 
Évaluation :
4

Longer hours for storage locker access would be nice. Like 9pm. But I know it's a security issue. Biometrics face or thumb recognition for access might get around this.

Lloyd M.  |  Premières impressions 
Évaluation :
5

They did a great job.. The hitch looks great. Provided great info before I left. I was impressed.

Terry V. 
Évaluation :
5

Great experience

Faye P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
2

Lot is too congested for arriving customers. Could have been easier too have the over flow of trucks somewhere else to open up the space and make it more inviting.

Daman K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Great service, I had a trailer booked for early Saturday morning. I decided to see if I could pick it up Friday afternoon so I called to change the reservation,, no problem, they totally accommodate me. Merci

Geoff P. 
Évaluation :
5

Great truck but “Tire Monitor” was on and I was worried going on the highway. Did fine.

Gisele C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis C. 
Évaluation :
5

All is working good

Ismet O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eldon R. 
Évaluation :
4

Would have been a better experience had the inside of the vehicle been clean

Giuseppe M. 
Évaluation :
5

Reasonable rates and very happy with the experience overall. Merci.

John B. 
Évaluation :
5

Thanks for all the help and friendly service.

David F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lana T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARCY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert E.  |  Premières impressions 
Évaluation :
5

The service and experience was awesome and overall price point vs. other rentals. Just would ask for even an external wash before picking up. Do not mind the interior not being perfect, but could not even see the mirrors through the side windows and had to lower them to ensure visibility when changing lanes, etc. Otherwise, all good.

Patrick H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Parker S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
4

My first storage locker was 5' by 5' by 10' tall. This type of locker should be advertised differently as it is certainly not what I expected or needed.

John P.  |  Premières impressions 
Évaluation :
4

The property was cluttered with snow and vehicles, so was the garage to unload the trailer. I understand the weather and snow are difficult to control.

John P. 
Évaluation :
5

Excellent service

Joanne C. 
Évaluation :
1

This was the worst experience I have ever had with a rental, the staff was not well informed , they gave me a truck that was married 2 vehicaks back so had to redo the contract, then you could not understand half of what he was saying due to language issues then when I was returning the truck was told they don't have a debit machine and have not had it fir over a month. Was not advised this when i made the rental. Will never rent from this location again and will tell everyonni know about this . And to make it worse thus box is horrible to try to writ in. It's so small.

tanis B. 
Évaluation :
5

Staffs are friendly and helpful

Fanglin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE S. 
Évaluation :
2

I made a reservation for a 10 x 10 I get to the store no 10 x 10 available.!! She tries to give me a smaller unit which was 750 ft.² which I didn't think was big enough at the time. Then she tried to give me a more expensive unit than the 10 x 10. I felt I should've got that unit for the same price I made the reservation for. Not to mention the area where you unload and load the drive-in garage was just unbelievably dirty remind me of an old mechanic shop that never cleaned up. But after making a reservation with someone at U-Haul and I get to the place on the day that was reservation for and they didn't have my unit like the person on the phone said they would. Not a happy customer I don't understand why you guys would take a reservation for a certain unit size and then when I show up not have it. I should be getting a free months rent.

Kyle F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B. 
Évaluation :
5

No waiting, very quick and polite.attendant did a very thorough hookup even though it was very cold outside.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Alma Dela F.  |  Expérience générale 
Évaluation :
5

The experience was made most pleasant by Liz. Liz answered all questions and made herself avail to show of various units. Our Uhaul experience was clearly LIZ.

Bill S.  |  Premières impressions 
Évaluation :
5

The move-in to my storage unit was easy and painless. I appreciate the helpful service and the clean facility.

Kathryn D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry T. 
Évaluation :
3

I just would never look for or recommend Uhaul after my experience.

Megan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paula K.  |  Expérience générale 
Évaluation :
5

Check tire pressure system

Eric C. 
Évaluation :
5

The people I talked too were wonderful! The company and its policies absolutely STINKS!

RICHARD K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug G.  |  Expérience générale 
Évaluation :
2

U calling me saying i owe u money but u didn't set up to charge my credit card like i had asked. This was very disappointed as you person threatened me not a good thing.

David C.  |  Premières impressions 
Évaluation :
2

The prices were VERY EXPENSIVE

Karen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danielle h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victoria L.  |  Expérience générale 
Évaluation :
5

Clean, friendly, and helpful staff.

ken l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colby D.  |  Premières impressions 
Évaluation :
1

The staff were very friendly and the building seemed quite secure. Unfortunately, there was a leak over my unit which leaked all over my items. I was never notified of a leak, so I didn't realize what happened until I went to my unit to move out. I had my furniture covered in plastic dust covers for the most part but dirty water still made it through some of the seams of the plastic covers. Staff let me know I need to call the insurance company, but I am just overall disappointed in the facility that some of my items were ruined while in storage. I would not store again or recommend to a friend.

Taryn R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY S.  |  Expérience générale 
Évaluation :
4

Upon check in, explanation was so fast I didn't understand that I had to swipe my card when I go in, or else the alarm will go off when I open my unit (which is what happened). When I got to my unit, it was zip tied and I didn't know how to open it. I went back to the office to ask for help, they told me it just snaps open. I tried it didn't work. I went back again and told them I really needed help, I felt like I was a nuisance to the staff and that they didn't feel like helping. My information was also wrong on the contract, the copy I have has someone else's address and driver's license number on it. I don't know if they changed it, but they never did ask for my licence. This was a very different experience from my first time years ago.

tyanne m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Y.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

cameron g.  |  Expérience générale 
Évaluation :
5

Le personnel était amical et serviable. Overall great experience. Merci

Christine S.  |  Expérience générale 
Évaluation :
4

Only issue is accessing in the evenings

RANDY E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanne r.  |  Expérience générale 
Évaluation :
5

Our experience was very sarisfactory. Eugene was very efficient and accommodating. He supplied us with information even before we thought of inquiring about it. The company's promo rate was very irresistible and the overall surrounding neat and clean considering the nature of the company's service wherein dirt cannot be prevented. We have been regular customers of uhaul and their service never fails. Overall, the service was and is excellent.

Winston R.  |  Premières impressions 
Évaluation :
5

Uhaul was very helpful in offering first month free storage. I had lost my job and my home and had to get movers to get my things out a place I lived for 7 years. I had a lot of things and had to get movers 3 times to transport my things to storage. Then when I found a place to live it took 3 times to move things from storage to new place. The whole endeavor was very costly. I could never have done it without U-Haul and their free month offer. I am very grateful to U-Haul for making my life a lot easier at a time when things would definitely have gone a lot worse had they not been there.

Eve R.  |  Expérience générale 
Évaluation :
3

The staff had poor customer service skills. Ex. The first day I went in, the person at the front desk was eating bfast and didn't even make eye contact or stop eating the whole time! Another time three staff were sitting around talking and no one stood up or came up to talk to me. They need some customer service training.

ELLA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara F.  |  Online Move In 
Évaluation :
1

Let me copy from my Google review : Awful facility , do not store your stuff here. You will have a difficult time loading and unloading as the loading bays are usually full of junk the staff leaves laying around, or trailers they don't organize in the parking lot blocking entrance. Then you will be battling with other customers for the one or 2 open unloading spots. The carts used to move your stuff to and from your locker suck and are small. The staff will likely not show you how to disable the alarm. If you need in after business hours you will only be able to use a small man door on the far side of the building, after you disarm the alarm, then figure out how to unlock the door (2 different pin pads you must do sequentially in the correct order) again you will not be taught this when you sign up. Then good luck moving anything through the man door with all the junk left around infront of it. Staff are unmotivated and usually ignorant. There's several better options in Winnipeg don't waste your time or money here. I'll give you 1 point to sustain.. there was ONE staff member that was good at his job. Bigger guy with a redish beard. He's the only one I would ever consider dealing with again. Overall this business is embarrassing.

Justin S.  |  Expérience générale 
Évaluation :
5

I was apprehensive about self storage but the staff from first contact were reassuring. On arrival the staff were welcoming and answered any questions I had to my satisfaction . I feel quite comfortable with this arrangement and would have no hesitation recommending the Century site.

Patricia v.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B.  |  Expérience générale 
Évaluation :
5

Thank you for everything and everything there are well good

Francisco B.  |  Expérience générale 
Évaluation :
4

Nick was very helpful.

Darren M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lloyd S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon C.  |  Expérience générale 
Évaluation :
3

While the staff were helpful, I ended up with two 5x5 units instead of the 5x10 I had reserved. I had called twice in the last 4 days to make sure that everything was ready, and when I arrived, the locker had a "non-payment" tag on it. I understand some of this is out of your control, but better inventory management (and maybe not promising particular units while occupied), would be helpful to alleviate some of the frustrations.

Andrew G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M.  |  Premières impressions 
Évaluation :
5

I wanted to take a last carload of things from moving to put in storage as I will be in a hotel for a while. I took a taxi to storage, swiped my card at loading doors and it said " welcome Eve, access granted" but no doors opened. Called U-Haul and spoke to 'Tamika' but she didn't know what to do and was unable to help me. This not only cost me a lot of time but a lot of money as well for a wasted round trip in a taxi.

Eve R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen T.  |  Premières impressions 
Évaluation :
4

My experience with your facility was overall very positive. The only problem came when I moved out and could not find anyone to tell that I was leaving. I went into the office twice but there was nobody behind the counter. I told the person sweeping up but I guess he did not pass on the info. I'm sure he just forgot. When I got the reminder by email, I tried to call twice to notify you but could not get through. I just kept getting put on hold. One time I waited almost 10 minutes then just gave up. I was finally successful on the third try when I was able to talk to someone in person.

Maxine Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott g.  |  Expérience générale 
Évaluation :
5

Ryan was so wonderful and incredibly helpful. The process I was going through with the stuff I was moving into storage was a nightmare and he made it so much easier and smoother.

JANE R.  |  Premières impressions 
Évaluation :
5

There was one time I received attitude from one of the staff members there. I was inside the store before closing and they told me to wait outside but never attended me. I watched them count their till and walk out waiting for them to come attend me. Other than the 1 employee, everyone else at the location has been perflectly splendid to me. I really Appecriate the free 1 month storage offer!

Slok A.  |  Expérience générale 
Évaluation :
5

The sales rep (Eugene I think) was very helpful and friendly!

Aaron S.  |  Premières impressions 
Évaluation :
5

Quite a few alarms went off during my three visits.

Stanley C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NICOLAS D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin C.  |  Expérience générale 
Évaluation :
4

The manager was very fair with me when it came to paying my outstanding fees. So thank you for your help.

Paulette I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin S.  |  Expérience générale 
Évaluation :
5

I have always depended on this U-Haul location for over 20 years. I frequently recommend it to others. Thanks to the staff & mgmt.

brian R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corrine m.  |  Expérience générale 
Évaluation :
3

The staff at the site were very helpful. However, the experience with the staff at the call centre was Not helpful. After trying to call the store close to me numerous times it always brought me to the call centre and they could not accurately answer my questions. I got different answers from several different people and when I finally went in to the store in person, they gave me the accurate info.

ELLA K.  |  Premières impressions 
Évaluation :
3

Mostly good experience. Only issues we had were not having 24 hour access, and 3 times our code/access card was denied despite our account being paid in full. Also find the rates fairly expensive.

VanessaKuzina C.  |  Expérience générale 
Évaluation :
3

While the staff was helpful, they were very slow and unmotivated.

Stanley C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug G.  |  Premières impressions 
Évaluation :
5

Never did a walk around the vehicle when I returned it the guy at the counter told me he was the only one at the desk and that it was fine just to leave the key with him.

Heather H.  |  Premières impressions 
Évaluation :
4

The staff puts in a real effort to be helpful but many times this location is understaffed and wait times can be excessive. As well a few times they have had equipment failures and we couldn't get into our location. Frustrating for sure. But overall the staff is very helpful and does their best to be of assistance.

AL PITCH a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susana G.  |  Expérience générale 
Évaluation :
5

The storage facility is very clean, well lit and the fact that you can park inside to load and unload is a big plus. This is the second time I have used Uhaul and will definitely use again.

KIMBERLY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fraser A.  |  Premières impressions 
Évaluation :
4

unit didn't have a lock inside even though advertised. manager resolved instantly as it was during business hours. access to unit was impossible during the first day, even with calling 1800gouhaul. Issue resolved the next day. Every time I pull up at the loading bays I have to find someone to open them - a minor inconvenience that would be easily solved if said doors were somehow connected to pad outside or if staff were constantly aware of it. I think for the high price compared to other facilities, the experience should be flawless. Probably will stay my 4 weeks and move.

Marcus L.  |  Online Move In 
Évaluation :
5

This location has been here for years. I know I can rely on it. Rates are fair too. Very clean facility. Very friendly and helpful staff.

brian R.  |  Premières impressions 
Évaluation :
5

The person who helped me was super friendly and made me feel important. Thanks guys and keep it up.

John M.  |  Premières impressions 
Évaluation :
5

Staff members Michelle and Cheryl went above and beyond! Thank you!!!

Scott M.  |  Premières impressions 
Évaluation :
5

Thank you, i am grateful for the friendly service. The employees are all so helpful and welcoming!

Tina L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

A DRUMMOND B.  |  Expérience générale 
Évaluation :
5

this u-haul location has the friendliest faces, people and environment. They always do a great job to attend to everyone that walks in the door. Thank you for your kindness and professionalism.

Marjorie H.  |  Expérience générale 
Évaluation :
5

Very Professional and easy to deal with. Facilities were amazing. Clean and Secure. I did want to know if there would be any credit given for moving out 10 days early. Merci.

Elizabeth C.  |  Expérience générale 
Évaluation :
4

Only drawback was mice droppings.

Andy G.  |  Expérience générale 
Évaluation :
5

Leaving my household items in storage at Uhaul on Century was a worry free experience. I was confident that everything would be fine and it was. I am so happy I chose your facility. I will highly recommend it to anyone that asks me .

jo-anne m.  |  Expérience générale 
Évaluation :
2

When I came in originally there was a mix up and I was told I would recieve 10 % off my rental unit for like six months to correct the error I spoke with a manager and I received the 10 % for a month or two and that was it. I really don't care about the money (since I just paid it till I didn't need the unit anymore) but I do care about the principal if your company and staff offer a customer something and don't follow threw with it then it makes your company look untrustworthy and I would never recommend u haul to anyone because if that.

KIETH B.  |  Expérience générale 
Évaluation :
3

In the last year the security system was often down and the rates were going up regularly. Until recently, calls were redirected to the call centre where messages were passed along to the store. I rarely got a call back and subsequently had to call back several times. Time of day didn't seems to matter.

Mariann F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C.  |  Premières impressions 
Évaluation :
2

Staff were friendly- but not helpful. See above - might want to change to two questions instead of one. Long wait times in store to pay for monthly storage. It never fails that someone is renting a truck or a locker whenever I am there to pay. Some wait times over 20 minutes. They have a "payment only" sales desk but there is never any staff there to work that desk. No pro-rating of monthly pre-paid rent. For example, I paid Sept.14 by pre-authorized payment for rent valid until October 14, 2020 but we moved out on September 26, 2020.I was told that 2 weeks rent will not be reimbursed. Asked employee at counter and he replied no money back. Why not? The storage locker is empty and available to be rented again effective the morning of Sept. 26, so why can you not refund the pre-paid rent? You have my credit card number, so please refund. Also upon move out, I asked for a receipt to show the pre-authorization of payments will stop. He could not provide me with anything like that. He said it's all in the computer and they will stop because you moved out. He then provided me with a piece of paper from the computer saying Moved Out and a zero balance due. Unable to set up debit card for monthly payments at the onset of the rental term was an inconvenience. Please note: I did not have any problems with the staff. They were always polite. The problems are relating to administration and store policies. Just wanted to clarify that. Merci.

Sandra N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bridget a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hussein N.  |  Expérience générale 
Évaluation :
5

It was a good experience.

gayle b.  |  Premières impressions 
Évaluation :
4

Firstly yes no answers aren't really the way to go with these kind of things, if you click no you need to be able to explain. So a text box should come up right after it, after selecting No right below. No's on (where I needed a survey answer other than no) - Access time, relates to Office time, as these are the only times the big doors can be open, and then just a regular sized door is available. I think we should be able to park inside and close the big door, off hours. This probably could have saved me a bit of money, by coming to pick up a few items at a time with my vehicle. No, but Yes for Staff Helpful/Friendly, YES on "friendly," NO on the "helpful" on one of the 5 occasions I went to my storage, this last time renting a 15' uhaul truck. I indicated to the staff member, who was new I guess, that I was literally going 1,1km (2,2km round trip), and asked if I really needed make the extra stop for fuel. While he kept saying that I would have to, I asked the folks who spoke better english and common sense prevailed and indicated no you don't need to bother filling it up. Round trip was ~2,2km (1,36mi), from/to Uhaul 461 Century St to/from 232 King Edward St. Not sure how you could add that to the training had to speak to the other employees. The other issue, is that for this large facility, you only had the single bar push roller the other day...and I had larger items In my storage that would have been better on the mattress roller (has 3 bars, 2 shorter on the sides, and one larger one in the middle, where the mattress would rest against), where the bars are parallel to the rolling direction, you really should have a few of those there. I broke an expensive window, by using the single barred push roller, so ya...thanks alot. Grrr. Spend $200+ a month on storage, and initially the 3 bar roller was available, though 1 bar roller when moving out, and it caused damage to my property. Big glass windows, well, they are expensive. You need those 3 bar rollers back, you should have 2 available.

Brad V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brontë V.  |  Expérience générale 
Évaluation :
5

First time using storage facility. Found uhaul to be convenient, clean with easy access. Would recommend....

Rick L.  |  Expérience générale 
Évaluation :
5

Extremely helpful and friendly service. Storage units and facilities are very well maintained. Je la recommande fortement.

timothy h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cathy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhonatan M.  |  Expérience générale 
Évaluation :
4

I found the management at the century store disorganized in terms of their knowledge of policies regarding storage unit prices and customer support with discrepancies that arose with my storage unit contract (in the first year on my rental contract, I wasn't told that the price was increased and because of this issue I fell behind in payment resulting in a "red" lock being put on my storage unit and couldn't access it). The manger wasn't professional in terms of attitude when discussing this issue and other issues that came up. On the positive side, Reyjane (CSR century store) was amazing, great attitude, and always very helpful. She went above and beyond to help me.

Chase G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel A.  |  Expérience générale 
Évaluation :
5

This was a great storage facility and I would highly recommended this to others. The drive in capability is extremely convenient.

terry s.  |  Expérience générale 
Évaluation :
5

Love that the place is clean and friendly.

carole m.  |  Premières impressions 
Évaluation :
5

Always clean and dry - very important. I rented for a long time and would not hesitate to use this facility again.

ELLEN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORANGE J.  |  Expérience générale 
Évaluation :
5

No problems at all and staff very helpful.

James H.  |  Expérience générale 
Évaluation :
1

Outside water would come into my unit during the thaw and during heavy rain. Reported the issue to the front desk many times over two years. Manager never contacted me. Damage to the contents of my locker forced me to move to another storage facility.

LUCIANO G.  |  Expérience générale 
Évaluation :
5

Rae is amazing and went the extra to help and make things go smoothly!

Megan P.  |  Premières impressions 
Évaluation :
5

The staff were very friendly and helpful.

Maxine Q.  |  Premières impressions 
Évaluation :
4

The Century location has outstanding staff. They are beyond helpful. The only thing that would make things more convenient is if the regular storage hours were extended by an hour or two on weekdays.

Rachael H.  |  Expérience générale 
Évaluation :
4

I had 2 issues while I rented this locker. First, there was a leak of their hot water tank and it went into my locker. The staff helped me move everything out, but to get another locker the same size, I had to go way to the back and there was no lighting in the hallway outside the new locker. I was partially reimbursed for the items I lost.

lynda d.  |  Expérience générale 
Évaluation :
5

Always very helpful

LORRY L.  |  Expérience générale 
Évaluation :
5

I will use your services again.

Rhonda L.  |  Expérience générale 
Évaluation :
5

The front office staff were exceptional but Adrianna, put unreasonable pressure on us because she did not want a PODS container (w/our belongings)to be unloaded on U-haul property. Absolutely stupid.

Oksana B.  |  Premières impressions 
Évaluation :
5

Easy to book, easy check in,, easy access. Super clean facility. Fair price.

Mike H.  |  Premières impressions 
Évaluation :
5

Patrick and the staff did a good job working with us. And we thank the management for there help.

Colton M.  |  Expérience générale 
Évaluation :
4

The above covers the review

WALTER B.  |  Expérience générale 
Évaluation :
5

From Management to all employees, I had the best service with a smile, courteous, helpful and very respectful.I would say they went beyond their normal duties to help this handicapped senior.🥇🏆🏅

Rachelle P.  |  Premières impressions 
Évaluation :
3

it was a free unit, and I got mixed info from different staff staying when to cancel, then they tried to charge me for another month. lots of miscommunication between staff and client

Vanna G.  |  Expérience générale 
Évaluation :
4

Very polite

Myra D.  |  Premières impressions 
Évaluation :
4

Conveniently excellent

dayna s.  |  Expérience générale 
Évaluation :
5

Amazing customer service, fast and all the staff was working hard to assist all the customers at the end of the day. :)

Chelsea L.  |  Premières impressions 
Évaluation :
5

Its a great facility

Krishna E.  |  Expérience générale 
Évaluation :
5

Just wanted to let you know l was taking my things out of storage and l had sliced my thumb on the metal piece right beside the pull up door.l went to the front desk to get a bandaid, and there wasn'

Terry l.  |  Expérience générale 
Évaluation :
5

Great service. Excellent place to store belongings. Would have liked hours to be extended on weekends, but other wise highly recommended.

barbara q.  |  Expérience générale 
Évaluation :
4

In my storage was a mouse trap and in the 11 years I was there no one asked to come in and check the trap or change it. I did find a mouse in a box I unpacked. Unit was great over the 11 years.

MONIQUE L.  |  Expérience générale 
Évaluation :
4

Thanks

kathleen m.  |  Expérience générale 
Évaluation :
5

Great customer service ...so helpful during a stressful time

Sheila M.  |  Premières impressions 
Évaluation :
5

Over satisfied with service great staff

george l.  |  Expérience générale 
Évaluation :
3

I went to your facility this evening with a very large load to put in my locker which I just rented I swipe my card it did not work and I had to bring my load back to where it started from what a wast

kevyn b.  |  Premières impressions 
Évaluation :
2

The employee sold me a lock for my storage unit. Supposedly it wasn't the standard mandatory lock. Which multiple employees did not inform me. I had to purchase I new lock that they had already put on

Liam J.  |  Expérience générale 
Évaluation :
5

Merci!

candice s.  |  Expérience générale 
Évaluation :
1

My 10x10 locker was rented out from under me on the day I had it reserved for. This after, 15 day prior my 26 foot truck was also rented out as well. Terrible would use a lower rating if I could

jeff R.  |  Premières impressions 
Évaluation :
5

If I could I would give this uHaul location a 12 out of 10 for the best customer service I have ever experienced anywhere.

kathryn B.  |  Expérience générale 
Évaluation :
5

The service was excellent! Thanks to John C and team!

sharna l.  |  Expérience générale 
Évaluation :
5

I was surprised at the amazing customer service I received from your associate. So professional, courteous and helpful. Outstanding!

CINDY C.  |  Premières impressions 
Évaluation :
5

Thanks uhaul!

Eurolly F.  |  Expérience générale 
Évaluation :
5

I would not go anywhere else EVER. My need for a storage locker was a rush and I had no idea what size of a locker I would even need. They took all the stress out of moving my stuff.

kathryn B.  |  Premières impressions 
Évaluation :
5

The patience and understanding displayed by the Manager John Corbett and his staff was exemplary. I would highly recommend Uhaul to family amd friends.

christopher W.  |  Expérience générale 
Évaluation :
5

Liz was awesome! She deserves a raise...

Eurolly F.  |  Premières impressions 
Évaluation :
5

The staff at this location has repeatedly gone above and beyond for us every time we are there. They are always so helpful, patient and anticipate our needs (before we even know what we need).

Sara F.  |  Expérience générale 
Évaluation :
5

We sincerely appreciate the excellent service we received from GM John Corbett and staff. We received helpful advice and assistance with packing supplies, moving furniture, storage.

sharna l.  |  Premières impressions 
Évaluation :
4

I had a great experience with my locker.

barbara d.  |  Expérience générale 
Évaluation :
5

Quick, easy, and efficient set-up process!

Leslie F.  |  Premières impressions 
Évaluation :
4

No Comment

manitoba heritage a.  |  Expérience générale 
Évaluation :
3

Staff were helpful for the most part. But there were several mixups with the storage unit I was told I could get, and was given 2 different stories about why I couldn't get that particular one.

Kara B.  |  Premières impressions 
Évaluation :
5

No Complaints, friendly staff

CHERI C.  |  Expérience générale 
Évaluation :
4

thank you!

Elaine P.  |  Expérience générale 
Évaluation :
5

These guys went over and above the definitions of customer service. Even when I walked in 10 minutes before close they still got me set up with my locker. Amazing!!

Stephanie C.  |  Premières impressions 
Évaluation :
4

Great staff and facility

jan b.  |  Expérience générale 
Évaluation :
5

We have used U-Haul many time snd it’s always great

Ken B.  |  Expérience générale 
Évaluation :
5

Both the sales rep/supervisor were exceptional, very polite, positive n pleasure to deal with They truly believe in customer service n represent company very well. outstanding -u should be proud

art s.  |  Expérience générale 
Évaluation :
5

Very well maintained and staff was always great. Justin is an excellent manager and takes great care of his customers. Many thanks.

GEORGE Z.  |  Expérience générale 
Évaluation :
5

great staff, friendly and helpful

Terry G.  |  Expérience générale 
Évaluation :
5

John does a fantastic job managing this location. The policies and procedures that make U-haul up are not designed for the customer and downright suck...But John Corbett and his staff are great people

Josh G.  |  Expérience générale 
Évaluation :
4

Very positive experience. The manager and assistant manager were very helpful (as all the staff were for the most part).

christine p.  |  Expérience générale 
Évaluation :
5

Everything was great!

wayne b.  |  Expérience générale 
Évaluation :
5

Staffs are accommodating. Keep up the good work!

Selina S.  |  Réservation 
Évaluation :
4

Great service. Only one issue that sometimes too long line.

Igor I.  |  Expérience générale 
Évaluation :
4

The facility itself was outstanding. The constant late notices even though i made no late payments were particularly annoying.

Tammy S.  |  Expérience générale 
Évaluation :
1

I am very disappointed with Uhaul. I called ahead and booked my moved out date and time. However, on my arrival, my u-box was buried in the back and it took uhaul an hour to make my ubox accessible.

Chris K.  |  Expérience générale 
Évaluation :
5

Fantastic.

lauree g.  |  Expérience générale 
Évaluation :
4

Need card access from the outside of overhead doors. Right now you have to go through the office and inside the sheltered drive in area.

PAUL H.  |  Expérience générale 
Évaluation :
4

Was perfect for our needs.

Rebecca W.  |  Expérience générale 
Évaluation :
2

Not only did I have to set up my storage unit myself when I moved in.. When I came in to put my credit card in auto pay they couldn’t even do that, causing late fees and missed payments 4 m in a row..

brittany g.  |  Expérience générale 
Évaluation :
5

A first rate storage facility!

james F.  |  Expérience générale 
Évaluation :
1

Be prepared to WAIT for service, WAIT for info, WAIT to pay, WAIT for you unit, WAIT to check out. WAIT at least 1/2 hr for each of the above for a total of about 21/2 hours.

Susan S.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff.

SANDRA B.  |  Expérience générale 
Évaluation :
5

Great location with 24 hour access.

BRIAN H.  |  Expérience générale 
Évaluation :
5

The spot over my locker 1102 did not have any lighting as other areas. I sent numerous emails asking if there was a military discount as I was asked to show my military ID on initial visit. No answer.

allan o.  |  Expérience générale 
Évaluation :
5

Excellent, and convenient. Thanks

eunji h.  |  Expérience générale 
Évaluation :
5

Its all good.

Nathaniel B.  |  Expérience générale 
Évaluation :
5

You guys are awesome. I always recommend you!

kedeshia w.  |  Expérience générale 
Évaluation :
1

I was never called to book my ubox delivery and after I called them i got the run around. I never got sent a receipt for the shipping and after i asked for it i was told there wasnt one. Do better!!

Dawnn A.  |  Expérience générale 
Évaluation :
5

Great place!

Josh G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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