Customer Reviews for U-Haul Moving & Storage at Century St

Évaluation :

4

Longer hours for storage locker access would be nice. Like 9pm. But I know it's a security issue. Biometrics face or thumb recognition for access might get around this.

Évaluation :

4

My first storage locker was 5' by 5' by 10' tall. This type of locker should be advertised differently as it is certainly not what I expected or needed.

Évaluation :

2

I made a reservation for a 10 x 10 I get to the store no 10 x 10 available.!! She tries to give me a smaller unit which was 750 ft.² which I didn't think was big enough at the time. Then she tried to give me a more expensive unit than the 10 x 10. I felt I should've got that unit for the same price I made the reservation for. Not to mention the area where you unload and load the drive-in garage was just unbelievably dirty remind me of an old mechanic shop that never cleaned up. But after making a reservation with someone at U-Haul and I get to the place on the day that was reservation for and they didn't have my unit like the person on the phone said they would. Not a happy customer I don't understand why you guys would take a reservation for a certain unit size and then when I show up not have it. I should be getting a free months rent.

Évaluation :

5

The experience was made most pleasant by Liz. Liz answered all questions and made herself avail to show of various units. Our Uhaul experience was clearly LIZ.

Évaluation :

5

The move-in to my storage unit was easy and painless. I appreciate the helpful service and the clean facility.

Évaluation :

5

The people I talked too were wonderful! The company and its policies absolutely STINKS!

Évaluation :

2

U calling me saying i owe u money but u didn't set up to charge my credit card like i had asked. This was very disappointed as you person threatened me not a good thing.

Évaluation :

2

The prices were VERY EXPENSIVE

Évaluation :

5

Clean, friendly, and helpful staff.

Évaluation :

1

The staff were very friendly and the building seemed quite secure. Unfortunately, there was a leak over my unit which leaked all over my items. I was never notified of a leak, so I didn't realize what happened until I went to my unit to move out. I had my furniture covered in plastic dust covers for the most part but dirty water still made it through some of the seams of the plastic covers. Staff let me know I need to call the insurance company, but I am just overall disappointed in the facility that some of my items were ruined while in storage. I would not store again or recommend to a friend.

Évaluation :

4

Upon check in, explanation was so fast I didn't understand that I had to swipe my card when I go in, or else the alarm will go off when I open my unit (which is what happened). When I got to my unit, it was zip tied and I didn't know how to open it. I went back to the office to ask for help, they told me it just snaps open. I tried it didn't work. I went back again and told them I really needed help, I felt like I was a nuisance to the staff and that they didn't feel like helping. My information was also wrong on the contract, the copy I have has someone else's address and driver's license number on it. I don't know if they changed it, but they never did ask for my licence. This was a very different experience from my first time years ago.

Évaluation :

5

Le personnel était amical et serviable. Overall great experience. Merci

Évaluation :

4

Only issue is accessing in the evenings

Évaluation :

5

Our experience was very sarisfactory. Eugene was very efficient and accommodating. He supplied us with information even before we thought of inquiring about it. The company's promo rate was very irresistible and the overall surrounding neat and clean considering the nature of the company's service wherein dirt cannot be prevented. We have been regular customers of uhaul and their service never fails. Overall, the service was and is excellent.

Évaluation :

5

Uhaul was very helpful in offering first month free storage. I had lost my job and my home and had to get movers to get my things out a place I lived for 7 years. I had a lot of things and had to get movers 3 times to transport my things to storage. Then when I found a place to live it took 3 times to move things from storage to new place. The whole endeavor was very costly. I could never have done it without U-Haul and their free month offer. I am very grateful to U-Haul for making my life a lot easier at a time when things would definitely have gone a lot worse had they not been there.

Évaluation :

3

The staff had poor customer service skills. Ex. The first day I went in, the person at the front desk was eating bfast and didn't even make eye contact or stop eating the whole time! Another time three staff were sitting around talking and no one stood up or came up to talk to me. They need some customer service training.

Évaluation :

1

Let me copy from my Google review : Awful facility , do not store your stuff here. You will have a difficult time loading and unloading as the loading bays are usually full of junk the staff leaves laying around, or trailers they don't organize in the parking lot blocking entrance. Then you will be battling with other customers for the one or 2 open unloading spots. The carts used to move your stuff to and from your locker suck and are small. The staff will likely not show you how to disable the alarm. If you need in after business hours you will only be able to use a small man door on the far side of the building, after you disarm the alarm, then figure out how to unlock the door (2 different pin pads you must do sequentially in the correct order) again you will not be taught this when you sign up. Then good luck moving anything through the man door with all the junk left around infront of it. Staff are unmotivated and usually ignorant. There's several better options in Winnipeg don't waste your time or money here. I'll give you 1 point to sustain.. there was ONE staff member that was good at his job. Bigger guy with a redish beard. He's the only one I would ever consider dealing with again. Overall this business is embarrassing.

Évaluation :

5

I was apprehensive about self storage but the staff from first contact were reassuring. On arrival the staff were welcoming and answered any questions I had to my satisfaction . I feel quite comfortable with this arrangement and would have no hesitation recommending the Century site.

Évaluation :

5

Thank you for everything and everything there are well good

Évaluation :

4

Nick was very helpful.

Évaluation :

3

While the staff were helpful, I ended up with two 5x5 units instead of the 5x10 I had reserved. I had called twice in the last 4 days to make sure that everything was ready, and when I arrived, the locker had a "non-payment" tag on it. I understand some of this is out of your control, but better inventory management (and maybe not promising particular units while occupied), would be helpful to alleviate some of the frustrations.

Évaluation :

5

I wanted to take a last carload of things from moving to put in storage as I will be in a hotel for a while. I took a taxi to storage, swiped my card at loading doors and it said " welcome Eve, access granted" but no doors opened. Called U-Haul and spoke to 'Tamika' but she didn't know what to do and was unable to help me. This not only cost me a lot of time but a lot of money as well for a wasted round trip in a taxi.

Évaluation :

4

My experience with your facility was overall very positive. The only problem came when I moved out and could not find anyone to tell that I was leaving. I went into the office twice but there was nobody behind the counter. I told the person sweeping up but I guess he did not pass on the info. I'm sure he just forgot. When I got the reminder by email, I tried to call twice to notify you but could not get through. I just kept getting put on hold. One time I waited almost 10 minutes then just gave up. I was finally successful on the third try when I was able to talk to someone in person.

Évaluation :

5

Ryan was so wonderful and incredibly helpful. The process I was going through with the stuff I was moving into storage was a nightmare and he made it so much easier and smoother.

Évaluation :

5

There was one time I received attitude from one of the staff members there. I was inside the store before closing and they told me to wait outside but never attended me. I watched them count their till and walk out waiting for them to come attend me. Other than the 1 employee, everyone else at the location has been perflectly splendid to me. I really Appecriate the free 1 month storage offer!

Évaluation :

5

The sales rep (Eugene I think) was very helpful and friendly!

Évaluation :

5

Quite a few alarms went off during my three visits.

Évaluation :

4

The manager was very fair with me when it came to paying my outstanding fees. So thank you for your help.

Évaluation :

5

I have always depended on this U-Haul location for over 20 years. I frequently recommend it to others. Thanks to the staff & mgmt.

Évaluation :

3

The staff at the site were very helpful. However, the experience with the staff at the call centre was Not helpful. After trying to call the store close to me numerous times it always brought me to the call centre and they could not accurately answer my questions. I got different answers from several different people and when I finally went in to the store in person, they gave me the accurate info.

Évaluation :

3

Mostly good experience. Only issues we had were not having 24 hour access, and 3 times our code/access card was denied despite our account being paid in full. Also find the rates fairly expensive.

Évaluation :

3

While the staff was helpful, they were very slow and unmotivated.

Évaluation :

5

Never did a walk around the vehicle when I returned it the guy at the counter told me he was the only one at the desk and that it was fine just to leave the key with him.

Évaluation :

4

The staff puts in a real effort to be helpful but many times this location is understaffed and wait times can be excessive. As well a few times they have had equipment failures and we couldn't get into our location. Frustrating for sure. But overall the staff is very helpful and does their best to be of assistance.

Évaluation :

5

The storage facility is very clean, well lit and the fact that you can park inside to load and unload is a big plus. This is the second time I have used Uhaul and will definitely use again.

Évaluation :

4

unit didn't have a lock inside even though advertised. manager resolved instantly as it was during business hours. access to unit was impossible during the first day, even with calling 1800gouhaul. Issue resolved the next day. Every time I pull up at the loading bays I have to find someone to open them - a minor inconvenience that would be easily solved if said doors were somehow connected to pad outside or if staff were constantly aware of it. I think for the high price compared to other facilities, the experience should be flawless. Probably will stay my 4 weeks and move.

Évaluation :

5

This location has been here for years. I know I can rely on it. Rates are fair too. Very clean facility. Very friendly and helpful staff.

Évaluation :

5

The person who helped me was super friendly and made me feel important. Thanks guys and keep it up.

Évaluation :

5

Staff members Michelle and Cheryl went above and beyond! Thank you!!!

Évaluation :

5

Thank you, i am grateful for the friendly service. The employees are all so helpful and welcoming!

Évaluation :

5

this u-haul location has the friendliest faces, people and environment. They always do a great job to attend to everyone that walks in the door. Thank you for your kindness and professionalism.

Évaluation :

5

Very Professional and easy to deal with. Facilities were amazing. Clean and Secure. I did want to know if there would be any credit given for moving out 10 days early. Merci.

Évaluation :

4

Only drawback was mice droppings.

Évaluation :

5

Leaving my household items in storage at Uhaul on Century was a worry free experience. I was confident that everything would be fine and it was. I am so happy I chose your facility. I will highly recommend it to anyone that asks me .

Évaluation :

2

When I came in originally there was a mix up and I was told I would recieve 10 % off my rental unit for like six months to correct the error I spoke with a manager and I received the 10 % for a month or two and that was it. I really don't care about the money (since I just paid it till I didn't need the unit anymore) but I do care about the principal if your company and staff offer a customer something and don't follow threw with it then it makes your company look untrustworthy and I would never recommend u haul to anyone because if that.

Évaluation :

3

In the last year the security system was often down and the rates were going up regularly. Until recently, calls were redirected to the call centre where messages were passed along to the store. I rarely got a call back and subsequently had to call back several times. Time of day didn't seems to matter.

Évaluation :

2

Staff were friendly- but not helpful. See above - might want to change to two questions instead of one. Long wait times in store to pay for monthly storage. It never fails that someone is renting a truck or a locker whenever I am there to pay. Some wait times over 20 minutes. They have a "payment only" sales desk but there is never any staff there to work that desk. No pro-rating of monthly pre-paid rent. For example, I paid Sept.14 by pre-authorized payment for rent valid until October 14, 2020 but we moved out on September 26, 2020.I was told that 2 weeks rent will not be reimbursed. Asked employee at counter and he replied no money back. Why not? The storage locker is empty and available to be rented again effective the morning of Sept. 26, so why can you not refund the pre-paid rent? You have my credit card number, so please refund. Also upon move out, I asked for a receipt to show the pre-authorization of payments will stop. He could not provide me with anything like that. He said it's all in the computer and they will stop because you moved out. He then provided me with a piece of paper from the computer saying Moved Out and a zero balance due. Unable to set up debit card for monthly payments at the onset of the rental term was an inconvenience. Please note: I did not have any problems with the staff. They were always polite. The problems are relating to administration and store policies. Just wanted to clarify that. Merci.

Évaluation :

5

It was a good experience.

Évaluation :

4

Firstly yes no answers aren't really the way to go with these kind of things, if you click no you need to be able to explain. So a text box should come up right after it, after selecting No right below. No's on (where I needed a survey answer other than no) - Access time, relates to Office time, as these are the only times the big doors can be open, and then just a regular sized door is available. I think we should be able to park inside and close the big door, off hours. This probably could have saved me a bit of money, by coming to pick up a few items at a time with my vehicle. No, but Yes for Staff Helpful/Friendly, YES on "friendly," NO on the "helpful" on one of the 5 occasions I went to my storage, this last time renting a 15' uhaul truck. I indicated to the staff member, who was new I guess, that I was literally going 1,1km (2,2km round trip), and asked if I really needed make the extra stop for fuel. While he kept saying that I would have to, I asked the folks who spoke better english and common sense prevailed and indicated no you don't need to bother filling it up. Round trip was ~2,2km (1,36mi), from/to Uhaul 461 Century St to/from 232 King Edward St. Not sure how you could add that to the training had to speak to the other employees. The other issue, is that for this large facility, you only had the single bar push roller the other day...and I had larger items In my storage that would have been better on the mattress roller (has 3 bars, 2 shorter on the sides, and one larger one in the middle, where the mattress would rest against), where the bars are parallel to the rolling direction, you really should have a few of those there. I broke an expensive window, by using the single barred push roller, so ya...thanks alot. Grrr. Spend $200+ a month on storage, and initially the 3 bar roller was available, though 1 bar roller when moving out, and it caused damage to my property. Big glass windows, well, they are expensive. You need those 3 bar rollers back, you should have 2 available.

Évaluation :

5

First time using storage facility. Found uhaul to be convenient, clean with easy access. Would recommend....

Évaluation :

5

Extremely helpful and friendly service. Storage units and facilities are very well maintained. Je la recommande fortement.

Évaluation :

4

I found the management at the century store disorganized in terms of their knowledge of policies regarding storage unit prices and customer support with discrepancies that arose with my storage unit contract (in the first year on my rental contract, I wasn't told that the price was increased and because of this issue I fell behind in payment resulting in a "red" lock being put on my storage unit and couldn't access it). The manger wasn't professional in terms of attitude when discussing this issue and other issues that came up. On the positive side, Reyjane (CSR century store) was amazing, great attitude, and always very helpful. She went above and beyond to help me.

Évaluation :

5

This was a great storage facility and I would highly recommended this to others. The drive in capability is extremely convenient.

Évaluation :

5

Love that the place is clean and friendly.

Évaluation :

5

Always clean and dry - very important. I rented for a long time and would not hesitate to use this facility again.

Évaluation :

5

No problems at all and staff very helpful.

Évaluation :

1

Outside water would come into my unit during the thaw and during heavy rain. Reported the issue to the front desk many times over two years. Manager never contacted me. Damage to the contents of my locker forced me to move to another storage facility.

Évaluation :

5

Rae is amazing and went the extra to help and make things go smoothly!

Évaluation :

5

The staff were very friendly and helpful.

Évaluation :

4

The Century location has outstanding staff. They are beyond helpful. The only thing that would make things more convenient is if the regular storage hours were extended by an hour or two on weekdays.

Évaluation :

4

I had 2 issues while I rented this locker. First, there was a leak of their hot water tank and it went into my locker. The staff helped me move everything out, but to get another locker the same size, I had to go way to the back and there was no lighting in the hallway outside the new locker. I was partially reimbursed for the items I lost.

Évaluation :

5

Always very helpful

Évaluation :

5

I will use your services again.

Évaluation :

5

The front office staff were exceptional but Adrianna, put unreasonable pressure on us because she did not want a PODS container (w/our belongings)to be unloaded on U-haul property. Absolutely stupid.

Évaluation :

5

Easy to book, easy check in,, easy access. Super clean facility. Fair price.

Évaluation :

5

Patrick and the staff did a good job working with us. And we thank the management for there help.

Évaluation :

4

The above covers the review

Évaluation :

5

From Management to all employees, I had the best service with a smile, courteous, helpful and very respectful.I would say they went beyond their normal duties to help this handicapped senior.🥇🏆🏅

Évaluation :

3

it was a free unit, and I got mixed info from different staff staying when to cancel, then they tried to charge me for another month. lots of miscommunication between staff and client

Évaluation :

4

Very polite

Évaluation :

4

Conveniently excellent

Évaluation :

5

Amazing customer service, fast and all the staff was working hard to assist all the customers at the end of the day. :)

Évaluation :

5

Its a great facility

Évaluation :

5

Just wanted to let you know l was taking my things out of storage and l had sliced my thumb on the metal piece right beside the pull up door.l went to the front desk to get a bandaid, and there wasn'

Évaluation :

5

Great service. Excellent place to store belongings. Would have liked hours to be extended on weekends, but other wise highly recommended.

Évaluation :

4

In my storage was a mouse trap and in the 11 years I was there no one asked to come in and check the trap or change it. I did find a mouse in a box I unpacked. Unit was great over the 11 years.

Évaluation :

4

Thanks

Évaluation :

5

Great customer service ...so helpful during a stressful time

Évaluation :

5

Over satisfied with service great staff

Évaluation :

3

I went to your facility this evening with a very large load to put in my locker which I just rented I swipe my card it did not work and I had to bring my load back to where it started from what a wast

Évaluation :

2

The employee sold me a lock for my storage unit. Supposedly it wasn't the standard mandatory lock. Which multiple employees did not inform me. I had to purchase I new lock that they had already put on

Évaluation :

5

Merci!

Évaluation :

1

My 10x10 locker was rented out from under me on the day I had it reserved for. This after, 15 day prior my 26 foot truck was also rented out as well. Terrible would use a lower rating if I could

Évaluation :

5

If I could I would give this uHaul location a 12 out of 10 for the best customer service I have ever experienced anywhere.

Évaluation :

5

The service was excellent! Thanks to John C and team!

Évaluation :

5

I was surprised at the amazing customer service I received from your associate. So professional, courteous and helpful. Outstanding!

Évaluation :

5

Thanks uhaul!

Évaluation :

5

I would not go anywhere else EVER. My need for a storage locker was a rush and I had no idea what size of a locker I would even need. They took all the stress out of moving my stuff.

Évaluation :

5

The patience and understanding displayed by the Manager John Corbett and his staff was exemplary. I would highly recommend Uhaul to family amd friends.

Évaluation :

5

Liz was awesome! She deserves a raise...

Évaluation :

5

The staff at this location has repeatedly gone above and beyond for us every time we are there. They are always so helpful, patient and anticipate our needs (before we even know what we need).

Évaluation :

5

We sincerely appreciate the excellent service we received from GM John Corbett and staff. We received helpful advice and assistance with packing supplies, moving furniture, storage.

Évaluation :

4

I had a great experience with my locker.

Évaluation :

5

Quick, easy, and efficient set-up process!

Évaluation :

4

No Comment

Évaluation :

3

Staff were helpful for the most part. But there were several mixups with the storage unit I was told I could get, and was given 2 different stories about why I couldn't get that particular one.

Évaluation :

5

No Complaints, friendly staff

Évaluation :

4

thank you!

Évaluation :

5

These guys went over and above the definitions of customer service. Even when I walked in 10 minutes before close they still got me set up with my locker. Amazing!!

Évaluation :

4

Great staff and facility

Évaluation :

5

We have used U-Haul many time snd it’s always great

Évaluation :

5

Both the sales rep/supervisor were exceptional, very polite, positive n pleasure to deal with They truly believe in customer service n represent company very well. outstanding -u should be proud

Évaluation :

5

Very well maintained and staff was always great. Justin is an excellent manager and takes great care of his customers. Many thanks.

Évaluation :

5

great staff, friendly and helpful

Évaluation :

5

John does a fantastic job managing this location. The policies and procedures that make U-haul up are not designed for the customer and downright suck...But John Corbett and his staff are great people

Évaluation :

4

Very positive experience. The manager and assistant manager were very helpful (as all the staff were for the most part).

Évaluation :

5

Everything was great!

Évaluation :

5

Staffs are accommodating. Keep up the good work!

Évaluation :

4

Great service. Only one issue that sometimes too long line.

Évaluation :

4

The facility itself was outstanding. The constant late notices even though i made no late payments were particularly annoying.

Évaluation :

1

I am very disappointed with Uhaul. I called ahead and booked my moved out date and time. However, on my arrival, my u-box was buried in the back and it took uhaul an hour to make my ubox accessible.

Évaluation :

5

Fantastic.

Évaluation :

4

Need card access from the outside of overhead doors. Right now you have to go through the office and inside the sheltered drive in area.

Évaluation :

4

Was perfect for our needs.

Évaluation :

2

Not only did I have to set up my storage unit myself when I moved in.. When I came in to put my credit card in auto pay they couldn’t even do that, causing late fees and missed payments 4 m in a row..

Évaluation :

5

A first rate storage facility!

Évaluation :

1

Be prepared to WAIT for service, WAIT for info, WAIT to pay, WAIT for you unit, WAIT to check out. WAIT at least 1/2 hr for each of the above for a total of about 21/2 hours.

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

Great location with 24 hour access.

Évaluation :

5

The spot over my locker 1102 did not have any lighting as other areas. I sent numerous emails asking if there was a military discount as I was asked to show my military ID on initial visit. No answer.

Évaluation :

5

Excellent, and convenient. Thanks

Évaluation :

5

Its all good.

Évaluation :

5

You guys are awesome. I always recommend you!

Évaluation :

1

I was never called to book my ubox delivery and after I called them i got the run around. I never got sent a receipt for the shipping and after i asked for it i was told there wasnt one. Do better!!