Your reservationists seem lazy and take a long time to process one thing, especially with attitude. Last year, they did not have a truck for my reservation and I had to go get one at the airport for which I was charged mileage. So, this year, when it was time for pick up, I was very nervous. Once again, the check in pick up time was long and at least I was grateful that I had a truck. You need to evaluate your staff there.PEDRO T.
Customer Reviews for U-Haul Moving & Storage at Chapman Hwy
Pour nous contacter
Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Juan C.
Really didn't understand where to drop off sign pretty much said you can't park anywhere so backed it up into a spot left keys in truck bc wasn't a drop boxDerek G.
Le client n'a pas laissé de commentaire.GARY S.
Best place ever. These guys are willing to help all the time. I've seen people in there just be plain rude and hateful to these guys, but they are still nice.CHARLES O.
Excellent customer service from the employeesMELANIE H.
Le client n'a pas laissé de commentaire.Jordan M.
Le client n'a pas laissé de commentaire.John C. | Expérience générale
My car doors would not openMICHAEL H.
The agent was a new employee and had issues with the computer however, I have had this happen at multiple U-Haul locations. Our agent was super nice, courteous, professional and helpful why I gave this raiding a five-star from a corporate standpoint, the system U-Haul now uses for check-in is absolutely horrendous. It is terrible on both the consumer side and the employees side so please work this out and get something better integrated. I have spoken to other U-Haul customers and they feel the same way. Merci.RONNIE L.
Le client n'a pas laissé de commentaire.Victor A.
Le client n'a pas laissé de commentaire.John A.
When I arrived to return the equipment it was 6:57pm. The location was open until 7:00pm. I pulled the truck around back, the uhaul employee came out, opened the back of the truck, closed it, walked into the building, then came out and said, "you have to check it in online, we're closed", then slammed the door. That kind of unprofessionalism says a lot about the organization and location.Adam D.
Le client n'a pas laissé de commentaire.KAREN S.
Keep up the good workLINDA S.
Le client n'a pas laissé de commentaire.BRIAN J.
I have tried to use this location multiple times, hitch install that I ended up getting done at Alcoa location and local truck rental. They just can't get it together. General manager Tony is rude to customers and employees ( in front of a store full of customers). My reservation was at 10, left store with truck at 1115. Paper work was not marked with late leave so truck still had to be returned at 10 or I was told I would be charged.Rhonda T.
Staff was very accommodatingWELBY S.
Le client n'a pas laissé de commentaire.WELBY S. | Premières impressions
Le client n'a pas laissé de commentaire.LISA R.
Le client n'a pas laissé de commentaire.Joe H.
Nothing. Everything was greatBRIAN J.
Le client n'a pas laissé de commentaire.GREGORY C.
Rental fee was excellent charging the mileage fee was alot I would have preferred a flat rate. Truck was clean for the most part but stunk like nasty cigarettes couldn't breathe for all the nicotine smell. The guys there were great very helpful and super nice.Teresa T.
Le client n'a pas laissé de commentaire.Jason F.
Le client n'a pas laissé de commentaire.GREGORY S.
Le client n'a pas laissé de commentaire.Holly H.
Le client n'a pas laissé de commentaire.MICHAEL B.
Associate that rang us up was lazy and had a bad attitude. He pointed in the general direction of the truck and when I went back in to tell him a check engine light was on and he told me that was normal and was an O2 sensor. We had the truck for less than 4 hours and somehow paid almost as much for this trip as we did for a 24 hour rental on a bigger truck with similar miles traveled. Much different experience than we had at the Kingston Pike location. Would not recommend this location.Richard L.
Le client n'a pas laissé de commentaire.BROOKE J. | Premières impressions
Le client n'a pas laissé de commentaire.EDWARD F.
Le client n'a pas laissé de commentaire.KELLY B.
The support chains were not attached correctly and I had to stop about 10 times between Tenn and Fla to reattach them because they kept coming loose and dragging. At drop off, person stated they were supposed to have a rubber band around them when I mentioned to her to obtain better connection for the chains.CHARLES K.
Le client n'a pas laissé de commentaire.RAYMOND A.
The App for checking in was not functioning. It would have been faster and easier to have had human contact rather than be sent a link which did not work.John L.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.LEE WILLIAM R.
Le client n'a pas laissé de commentaire.Randall J.
super helpful staff. easy access to my unit. enough space to drive the truck or trailer through. Wish they had more front counter help.Lelia S. | Expérience générale
more counter helpLelia S.
Le client n'a pas laissé de commentaire.STEVEN I.
Le client n'a pas laissé de commentaire.FREDRICK T.
I have never experienced such poor, demeaning service at any place like I did when renting from this location. The associate, Chuck I believe, talked down to my husband and I the entire time we picked up and returned our rental. We rent from Uhaul quite often as we regularly purchase restaurant equipment for multiple businesses but we will just take our business to other rental companies going forward.Gabrielle S.
I arrived just before closing time on Monday, August 16, 2021. The girl who was working at this location had already locked the door BEFORE 7pm, so she closed EARLY and was basically hiding in the back waiting for me to leave. She waited until I started walking back to my car, then she trotted to her car, got in and drove off. I had to wait until the next morning to unload my trailer - and as it turned out it RAINED ALL DAY on Tuesday, so my son and I got completely soaked while unloading the trailer. If the girl who worked the night before had kept the location open until the ACTUAL closing time, we could have unloaded in beautiful, dry weather. Once we unloaded the trailer on August 17, 2021 I went inside and told the guy who was working that we were dropping off the trailer. He told me where to park and unhook it, then came over once we'd unhooked it and he looked in the back end to confirm that the furniture pads were inside. He had other trucks to get moved, so he said he would close out my rental and send me an email. He did NOT do that, and Uhaul tried to charge my credit card for additional days because they showed that I didn't return the trailer until August 20, 2021. So because this location happens to have lazy, unorganized employees who apparently don't care how poorly they perform their jobs, your records show that I had the trailer through August 20th when I actually dropped it off EARLY. So instead of CHARGING me you can GIVE ME A CREDIT!!Micholene M. | Premières impressions
Le client n'a pas laissé de commentaire.STEPHEN L.
No issues or problems.Reginald R.
There needs to be better after hours direction. We could not get the truck behind the building due to trucks and vans blocking our path where people could have clearly drove their vans up next to the green awning. We barely made it into the storage unit area to return some items before leaving the truck in the parking spot we picked it up in. Besides this we had a fine experience.HANNAH R.
Le client n'a pas laissé de commentaire.DONNA M.
Le client n'a pas laissé de commentaire.KEVINROSS P.
Le client n'a pas laissé de commentaire.John C. | Premières impressions
Le client n'a pas laissé de commentaire.Candace D.
Le client n'a pas laissé de commentaire.RONALD K.
Le client n'a pas laissé de commentaire.Jacob R.
Le client n'a pas laissé de commentaire.ALEXANDER A.
Le client n'a pas laissé de commentaire.Benjamin R.
I attempted to get my uhaul after having it reserved and had to wait one hour just to get it at 4705 Clinton hwy. Once I did get it the check engine and brake light was on and was beeping the whole time. When telling the guy I didn't feel comfortable with that truck he said it was all he hadâ€¦â€¦ still haven't got my money back yet and had to go somewhere else to get a truck. I sent 3hours trying to find a truck. Just unacceptable. However at this location on Chapman hwy they were great and really helped me!KATELYN S.
I will always return to u-haul for future needs. Thank you for your kindness.JOANNA I. | Expérience générale
A little slow in getting the vehicle checked back in but friendly and helpful staffJoseph S.
Le client n'a pas laissé de commentaire.LOREN H.
Le client n'a pas laissé de commentaire.David M.
Counter man was not helpful. We needed him to remove 2 items from our order and he said to do it on the return end. That guy said we had to notify U Haul. We still don't have the items removed from our billEDGAR F.
Le client n'a pas laissé de commentaire.DAVID D.
There is rat poop and urine on everytI own now, including my matress for my bed. It stinks like urine and the poop is everywhere. I am disgusted and will have to throw awy a lot of my stuff. I am furiousDAPHNE C. | Expérience générale
Le client n'a pas laissé de commentaire.Lucas K.
Cashier was rude wanted to yell and cuss just overall bad experience store was unclean rented to someone that had a learner's permit and not an actual driver's licenseKARISSA R.
Le client n'a pas laissé de commentaire.JEREMY WARREN T.
Le client n'a pas laissé de commentaire.ROY H.
Had reservations at a closer one when I got there they didn't have anything for me. Gave me a round and I canceled that one try calling 800 number was on hold for 20mins with no one. Went to 3 others uhauls places till I found this one and they were great. But much out of my way so had to pay extra for mileage. Not happy, try calling 800 again to still 25 mins hold and no one to talk too. But this uhaul company was awesome at this location.Sandra F.
Tell the truth. Explain exactly what the customer gets.Mark B.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.Caleb H.
Actually everything was the worst. By the time I arrived at the storage facility I was beside myself. After almost not getting a truck that I had reserved over a month ago it was never assigned to me. They found me one. But unbeknownst to me this one did not fulfill the original requirement for a free rental of one month. I had a melt down on the rental folks. They finally worked something out with me. But the truck rental people over charged for mileage because of there screw up.Melanie S. | Premières impressions
Le client n'a pas laissé de commentaire.ROY L.
Le client n'a pas laissé de commentaire.JAN S.
I have requested a refund.BOBBY D.
Le client n'a pas laissé de commentaire.JUAN R.
Le client n'a pas laissé de commentaire.JANET F.
Easy drop off and got out in five minutes.DONALD H.
Le client n'a pas laissé de commentaire.Fredrick T.
The manager is very nice and helpful. Have rented 5 trucks in the last month and was such as easy process. They are wonderful people.KRISTOPHER J.
Uhaul's customer service is terrible. You cannot get through on the 800 number. And when I finally did they told me it would be a 43 minute wait to speak to anyone. They made changes to my pick up location and changed my rental to a round trip without notifying me. It wasn't until pick up in Woodlawn that I was even aware of this. I was also told that someone from Uhaul would contact me the day before my trip to confirm details. This was not done and was never done on previous rentals. This was a very frustrating experience.ERIC W.
Le client n'a pas laissé de commentaire.DAVID D.
Le client n'a pas laissé de commentaire.MICHAEL B.
The first truck we were given had a nail in the tire. They gave us a second truck, we returned it with the right amount of gas after adding gas but they argued it was low. After 30 minutes of him trying to change the computer to charge us for the gas he was unable to so we didn't get charged for something we didn't use but he sure tried to!GREG O.
Le client n'a pas laissé de commentaire.Mary V.
Le client n'a pas laissé de commentaire.Gale C.
Le client n'a pas laissé de commentaire.SHARON J.
Le client n'a pas laissé de commentaire.BRYAN W.
... available stepstools for people to use to be able to take that reeeally high step into the truck, maybe? that's about it --DaveDAVID D.
Le client n'a pas laissé de commentaire.RONALD W. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN F.
The store was under staffed, but both employees made me feel like I was their most important customer. The employees were very helpful i giving very important information and suggestions!JAMES D.
Le client n'a pas laissé de commentaire.Thomas D.
Everything appeared to fine until I tried to use the AC. It was very hot that day so the AC was gonna be beneficial especially since I was using the truck to relocate my elderly mom. You could hear the blower running but no air would come out any vent. Then it started raining and we had roll the windows up. Which made it very hot inside the truck. The windshield began to fog up which was becoming a safety concern so I had to pull over and get in the packed boxes for a towel to keep wiping the window down while driving in the rain. ðŸ˜DANIEL S.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.LINDSAY C.
Le client n'a pas laissé de commentaire.TRACEY M.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.Paul J.
Le client n'a pas laissé de commentaire.PAULA B.
The man that assisted with my reservation gave me the wrong drop off location address. I ended up having to change my drop off location after 2 hours of trying to drop off the uhaul at 8725 Roswell Rd. because they said the uHaul was too big and they would not accept it. I also did not need a uHaul that big. I wanted a 17' but was not available so I had to pay the full price for the 26' even though this is not what I needed. I will not be using uHaul ever again after this experience.Katherine L.
Trailer tire leaked air. I told the person at drop off that it leaked. I rented the same trailer again a week later. Same tire still leaked! This is a safety hazard!SEAN J.
Easy getting and returning the truck. Customer service was greatPAMELA M.
Le client n'a pas laissé de commentaire.JOHN K.
Chuck and Omar I believe his name was were very helpful and pleasantJessica O.
Le client n'a pas laissé de commentaire.JASON J.
Le client n'a pas laissé de commentaire.BARRY B.
Le client n'a pas laissé de commentaire.Rick G. | Expérience générale
Great job!Tammy L.
Get the refund that is due to the customer asap instead of waiting for days.you expect payment promptly but refunds are slower than anythingJENNIFER D.
The two gentlemen that helped me were very friendly and helpful. I went in to get my unit and key right at closing time. They still helped me and were very nice.sheree K. | Premières impressions
Le client n'a pas laissé de commentaire.DERRICK L. | Premières impressions
Le client n'a pas laissé de commentaire.Faleria D. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel S. | Expérience générale
Le client n'a pas laissé de commentaire.JOANNA I. | Premières impressions
Probably not something they can control but our unit had mice. The were dripping in most boxes even though we had not stored food. The units are near the woods and I don't know how they could control that but it was unpleasant unwrapping boxes and we even threw a few things away.Brent W. | Expérience générale
The man who checked in my wife for the storage unit was extremely rude. He was cursing in front of her about a situation with a co worker. Then during the middle of their conversation started texting, who we assume was his boss and said he was going to give her a piece of his mind. I chose this facility because I assumed it being u haul that it would be up to date and nice. But, the unit has duct tape on the insulated ceiling and water stains on the ground. If it wasn't for the fact that I only had helpers for one day, I would have went somewhere else.stormie A. | Premières impressions
Le client n'a pas laissé de commentaire.donna s. | Expérience générale
Le client n'a pas laissé de commentaire.Brent W. | Premières impressions
All services were great! Units nice & clean, will highly recommend . MerciKathy J. | Expérience générale
We have used UHaul storage service numerous times before but unfortunately our storage experience at this location has been the worst. We only stored our belongings in the two units for a little over two months and were horrified when a large amount of rat feces, nuts, almond, flakes, hard candy and chewed up fabric were found on the outside and the inside of many of our boxes and some bags on our move-out day (We did NOT store any food items in our boxes). It's clear that the rat poison (the black box) placed inside one fo the two units did not deter their activities too much. Having said that, I am almost certain that the nuts, almond flakes and hard candy were from other storage units as some other customers might have stored these prohibited items. It has been a tremendously stressful process to go through each box and to clean up all the rat waste and chewed up debris before placing them into our new home. Perhaps this experience has taught us that the risk of rat activities is rather high in drive-up units. Lesson learned and hopefully we will plan better accordingly next time.Jonathan K. | Expérience générale
Chuck is the man outstanding and friendly customer servicekevin m. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL L. | Expérience générale
Very helpful staff. If we ever needed storage again we will definitely come back. They treat you like family here, always willing to help in any situation. Omar he is the best! Goes above and beyond! We are going to miss him and his smiling face. Best wishes for the future Omar.Margie B. | Expérience générale
The man that helped us was absolutely AMAZING!!! Super sweet and very helpful!! He knew exactly what truck and storage unit would be best for us. I would definitely recommend your business to anyone that needs it and send them straight to him!clinton S. | Premières impressions
Had miscommunication with the place I picked up my uhaul truck as to where I was to drop it off and get storage, but after that got straighten out it was fine.Margie B. | Premières impressions
The termination of my rental was easy. The gentleman there looked at the unit after I emptied it and gave me a zero balance receipt within a few minutes.Donna K. | Expérience générale
Thank you for great service and friendly personnel. I never had any problems with your facility in the 13-14 years of renting storage unit.KATHRINE C. | Expérience générale
Le client n'a pas laissé de commentaire.LADONYA J. | Premières impressions
He went about & beyond to help me GREAT CUSTOMER SERVICE SKILLSJohnnecia D. | Expérience générale
Le client n'a pas laissé de commentaire.Kathy J. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA B. | Expérience générale
Very knowledgeable and helpful employees. Highly recommended for positive experience.MARTIN K. | Expérience générale
Le client n'a pas laissé de commentaire.FRANK M. | Expérience générale
The staff went above and beyond to help me out. Great staffMARTIN K. | Premières impressions
Le client n'a pas laissé de commentaire.Allan V. | Premières impressions
U haul helped me get it done quickly as possibleCYNTHIA B. | Premières impressions
Everyone was helpful and nice and when I was moving in the employees came out to check on me. I would recommend U-Haul to anybody and the prices were reasonable.roselyn r. | Réservation
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