Le client n'a pas laissé de commentaire.Jamie H.
Customer Reviews for U-Haul Moving & Storage at Chapman Hwy
Pour nous contacter
Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.corey M.
Truck was dirty inside and out. Seats/smoke/outside of Truck I washed the truck and cleaned and wipe down the inside.Thomas C.
Le client n'a pas laissé de commentaire.WILLIAM M.
Great people.Paul M.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.Melanie H.
A trailer was well used. It worked fine but could have used new decals and a good scrub.Allana R.
Le client n'a pas laissé de commentaire.Christian B.
I made my reservation with an actual agent. We agreed that I could pick up the vehicle at noon that day. When I arrived the vehicle was not ready for me even though I was the only customer in sight. The worst part about the entire situation was that one of the employees had somehow managed to take the keys home with her. Nevermind how this incident completely threw off my day and the plans that I had set there after.D.J G.
Le client n'a pas laissé de commentaire.Scott F.
Le client n'a pas laissé de commentaire.Christina J.
I use U-Haul multiple times a year. This location in South Knoxville is always the best one in the area to deal with and today was no exception. Both gentlemen who helped me at pickup and drop off were courteous and efficient. The store and equipment are always spotless and the customer service here is top notch.JOHN S.
Le client n'a pas laissé de commentaire.Jade F.
friendly workerYonatan B.
Le client n'a pas laissé de commentaire.Cameron A.
Le client n'a pas laissé de commentaire.dewey N.
Nothing. Keep up the good work!Anoff C.
Le client n'a pas laissé de commentaire.David L.
Explain to your customer more what to be expected as for as returns , talk but to customers(treat them how you would like to be treated) .Lawonda A.
I reviewed this move already on Google site - I am not happy about being forced into 1) to pick up a 15ft truck at a site some 14 miles from the chosen site (near airport & my storage unit to be moved out of) then to drive the truck across several southern States, or 2) forced to accept a larger truck I don't want or need. 3) And I was not told this until the day prior to picking up the truck, & 4) This was not the first time that U-Haul pulled this stunt! But the last time I was just doing a local move, not an 8 hour long distance move! Very unprofessional. And this pick up location did not fill up the gas tank (I have proof - a receipt of paying for 30 gallons of gas down the road after pickup). I was not given much instruction after picking up the keys either.Michael V.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.Debbie F.
Very helpful staff. We left something in the truck and they went out and found it for us and had it waiting for us to pick up.teresa W.
Very goodJim Z.
Had a great experience. JustMichael C.
I do business with the UHaul location at 7200 Chapman Hywy. in Knoxville, TN on a regular basis. They are always competent, helpful, and efficient. They always have the equipment I need and are technically competent for hitch installations or repairs. They were able to diagnose and find wiring harness shorts then fix them at a very reasonable price. I recommend this UHaul location.Ronald T.
Everything was great. Thank you guys for helping to make this moving experience a good one.Jesse K.
Quicker than most to complete the move-in process and friendly serviceSIDNEY C. | Premières impressions
Don't walk into the break room and hide as soon as you see a customer walk in needing clear help about a drop off. That's typical American work ethic these days though, so I didn't expect much more. Better experience than my pick up location.Robert M.
Le client n'a pas laissé de commentaire.Dan D.
They help us out while we was in a bind the cargo van was awesomeDanny W.
Omar was very nice, helpful, courteous, and quick.Alexander M.
I cannot think of anything else that could have made my experience better. Unless you all can create a rewards program that helps discount future rentals. Have a Great Day!JOSEPH G.
Le client n'a pas laissé de commentaire.Alexander F.
Le client n'a pas laissé de commentaire.Cheri B.
Omar made our experience exceptional. He was very helpful and made us feel very welcomeCarol B. | Premières impressions
Le client n'a pas laissé de commentaire.Brandi C. | Premières impressions
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Brandi C.
The equipment was clean. Just let's say the equipment was tired and seemed ready to retire.Larry J.
Truck number 1966 is the truck I rented had some issues the passenger side Mirror was lose and needs to be tighten a little the steering had some play to it, have someone check the outer tie rod ends on it overall I will still continue to use UhaulAlexander J.
My fuel charges get worked out then send me another customer review because I was charged for 7 gallons that I wasn't supposed to be charged for and I have a picture to prove it.Gregory W.
Le client n'a pas laissé de commentaire.Vivian L.
Le client n'a pas laissé de commentaire.Kenneth L.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Phyllis P. | Premières impressions
Le client n'a pas laissé de commentaire.Adam M.
Saved a ton of money picking up furniture we bought and the staff was fun to deal withMICHAEL M.
Both the workings. From Wednesday 3/9 was rude and unprofessional!markicia G.
Good serviceKelsey P.
Very easy to get your rentals. Fast friendly service!!!TOMMIE G.
Le client n'a pas laissé de commentaire.Kathleen J.
Le client n'a pas laissé de commentaire.Robert M.
I received no receipt when truck was returned and was charged a lot more than was expected or quotedMARY R.
Very, very difficult to schedule. Web site needs serious improvement to make it clearer to use. When I finally got a person on the phone they immediately transferred me to someone else. A person a moving help finally helped me. She cancelled my incorrect order and made a new one. But my mover told me the order still wasn't right. And it took him a long time to get it straightened out.Janice M.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Dan D.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.Frank G.
Omar was awesome. Very helpful and had a great sense of humor. He's a RockstarJOSHUA S.
Le client n'a pas laissé de commentaire.Deepa G. | Premières impressions
reserved on line and when I arrived the cargo van reserved was not available. The agent call u-haul dispatch and found a cargo van at a location 4 miles away and transferred the reservation there. When I arrived there they did not have a Cargo van. I went back to the original location and had to take a 10 foot truck which was large then what I wanted. A lot or extra travel and time wasted on my part. The rental agent was very helpful and polite.WILLIAM L.
Excellent service à la clientèle. Nice people. Truck is a FAIL!KENNIE S.
Customer wait time was way too long. Only one person working at the time trying to handle several customers made for a 30-minute wait to check out. Not good. There should always be two or more employees working.GREGORY D.
Le client n'a pas laissé de commentaire.Abe McDonald C.
Perfect as is..🙂Virginia J.
Le client n'a pas laissé de commentaire.ASIA B.
Le client n'a pas laissé de commentaire.DOUGLAS H.
Le client n'a pas laissé de commentaire.WILLIAM S.
Couldn't find adresss listed as my drop off. Drive around forever. Called and said as sent to drop op further out. Drove even more. Had to put more gas in vehicle. Finally found feb 2nd location and they were rude about dropping off there and not the other. Almost sent me back to try and find it. However I had driven around so long I stood my ground and said this is uhaul right? I am leaving it here. I was exhausted and had been driving around for a hours. Unacceptable.KATHERYNE J.
The customer service rep that was there when I rented was friendly, helpful, and very professional. MerciERIC T.
Le client n'a pas laissé de commentaire.RUSSELL P.
The 2 attendant's that were there were very professional and made me feel most welcome. They also made me laughed and made the whole experience very comfortable. Merci.SEBRINA G.
Friendly and respectful staffHILMAR C.
Le client n'a pas laissé de commentaire.Beth J. | Expérience générale
Get rid of the old plywood boxes,last time I got the new onesTrent B.
Staff was very helpful and friendly.Rachael Adair M.
Le client n'a pas laissé de commentaire.TIMOTHY C.
Le client n'a pas laissé de commentaire.RICKY A.
Le client n'a pas laissé de commentaire.RUSSELL P.
Le client n'a pas laissé de commentaire.WILLIAM B.
Le client n'a pas laissé de commentaire.HELEN S.
Le client n'a pas laissé de commentaire.RONALD M.
Great overall experience. Quick pickup / drop off. Very reasonable priced trailer rental. Trailer pulled great no problems at all.ROBERT W.
Le client n'a pas laissé de commentaire.JESSE P.
Le client n'a pas laissé de commentaire.ANTHONY L.
I have serious complaints about the service in Oregon. Was charged a month's rent for 4 containers that I was under contract to pick up on December 27. The location was closed and I was not given an opportunity to pick up my things until January 10th. When I arrived that morning, I was told they could not locate my UBoxes. Waited 2 hours and they were finally found at another warehouse. I am very, very disappointed and feel I am owed credits.JANINE G.
Nothing. The 2 employees that helped me were very professional and I felt welcomeSHANNON W.
Le client n'a pas laissé de commentaire.Bryan C.
I feel I was totally overcharged, the truck was driven a total of 12 miles. 6 to my home and 6 back. I was charged 3 gallons of gas for 12 miles. Also there was a hand truck in the zip ties in the truck that I did not request. There was a sign on it that the charge for using it was 7 local, it did not say per day on the sign. The truck stayed parked for 6 days, I was charged 7 per day for that hand truck had I known I wouldn't have used it. I feel completely ripped off. Will never use uhaul again.WILLIAM T.
Le client n'a pas laissé de commentaire.MATTHEW D.
Quick time checking in and out. Truck was good. Staff was cordial.JOSEPH G.
Your representative Omar Bell was very efficient helpful and made the transition go very smoothly. Can't Thank Him Enough for making a very unpleasant day to start into a much Better evening for us with his sence of humor. --- Tracy Mullins KnoxvilleTRACY M.
Chuck was great. Efficient and professional. Pleasant experience.BRENDAN B.
Le client n'a pas laissé de commentaire.RONNIE G.
Le client n'a pas laissé de commentaire.Justen P.
Le client n'a pas laissé de commentaire.ANDREW S.
Le client n'a pas laissé de commentaire.Douglas W.
Le client n'a pas laissé de commentaire.TAMMY MARIE R. | Expérience générale
Le client n'a pas laissé de commentaire.JANIE J.
Le client n'a pas laissé de commentaire.KEVINROSS P.
Le client n'a pas laissé de commentaire.Michael A.
It was very disappointing to see a change in the rate for the truck I rented from when I reserved it online ($69 base rate) to when I picked it up ($127 base rate). I drove 100 miles to pick up the truck and did not have many options, so I took it. The person at the counter tried to explain why the rate had changed but he basically did not know and said "that's what the computer said". I will definitely consider other companies before renting with UHAUL again.Raymond I.
S.O.Tyrone F. | Expérience générale
This was the first time I ever rented a Uhaul truck. The process was easy and the staff was very helpful.NANCY B.
This was a very efficient transaction. Chuck was very professional and honestâ€¦easy to work withâ€¦..even got me going in my rental truck a little earlier than my reservation time on December 11th. Thanks for making this piece of the move seamless!DAVID G.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Charles G. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff O. | Premières impressions
Maybe add more mouse boxes in the back before renter puts their items in the shed. The mice were a huge problem in our boxes. Dropping everywhere. Still going thru our things to see what was damaged. The business side of things was easy and great to work with.Amanda T. | Expérience générale
Chuck needs a raise. He went above and beyond to make sure that I was taking care of.Beth J. | Premières impressions
Le client n'a pas laissé de commentaire.Zachary W. | Premières impressions
Le client n'a pas laissé de commentaire.Monical T. | Expérience générale
Le client n'a pas laissé de commentaire.John C. | Expérience générale
Le client n'a pas laissé de commentaire.WELBY S. | Premières impressions
Le client n'a pas laissé de commentaire.BROOKE J. | Premières impressions
super helpful staff. easy access to my unit. enough space to drive the truck or trailer through. Wish they had more front counter help.Lelia S. | Expérience générale
I arrived just before closing time on Monday, August 16, 2021. The girl who was working at this location had already locked the door BEFORE 7pm, so she closed EARLY and was basically hiding in the back waiting for me to leave. She waited until I started walking back to my car, then she trotted to her car, got in and drove off. I had to wait until the next morning to unload my trailer - and as it turned out it RAINED ALL DAY on Tuesday, so my son and I got completely soaked while unloading the trailer. If the girl who worked the night before had kept the location open until the ACTUAL closing time, we could have unloaded in beautiful, dry weather. Once we unloaded the trailer on August 17, 2021 I went inside and told the guy who was working that we were dropping off the trailer. He told me where to park and unhook it, then came over once we'd unhooked it and he looked in the back end to confirm that the furniture pads were inside. He had other trucks to get moved, so he said he would close out my rental and send me an email. He did NOT do that, and Uhaul tried to charge my credit card for additional days because they showed that I didn't return the trailer until August 20, 2021. So because this location happens to have lazy, unorganized employees who apparently don't care how poorly they perform their jobs, your records show that I had the trailer through August 20th when I actually dropped it off EARLY. So instead of CHARGING me you can GIVE ME A CREDIT!!Micholene M. | Premières impressions
Le client n'a pas laissé de commentaire.John C. | Premières impressions
I will always return to u-haul for future needs. Thank you for your kindness.JOANNA I. | Expérience générale
There is rat poop and urine on everytI own now, including my matress for my bed. It stinks like urine and the poop is everywhere. I am disgusted and will have to throw awy a lot of my stuff. I am furiousDAPHNE C. | Expérience générale
Actually everything was the worst. By the time I arrived at the storage facility I was beside myself. After almost not getting a truck that I had reserved over a month ago it was never assigned to me. They found me one. But unbeknownst to me this one did not fulfill the original requirement for a free rental of one month. I had a melt down on the rental folks. They finally worked something out with me. But the truck rental people over charged for mileage because of there screw up.Melanie S. | Premières impressions
Le client n'a pas laissé de commentaire.RONALD W. | Expérience générale
Le client n'a pas laissé de commentaire.Rick G. | Expérience générale
The two gentlemen that helped me were very friendly and helpful. I went in to get my unit and key right at closing time. They still helped me and were very nice.sheree K. | Premières impressions
Le client n'a pas laissé de commentaire.DERRICK L. | Premières impressions
Le client n'a pas laissé de commentaire.Faleria D. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel S. | Expérience générale
Le client n'a pas laissé de commentaire.JOANNA I. | Premières impressions
Probably not something they can control but our unit had mice. The were dripping in most boxes even though we had not stored food. The units are near the woods and I don't know how they could control that but it was unpleasant unwrapping boxes and we even threw a few things away.Brent W. | Expérience générale
The man who checked in my wife for the storage unit was extremely rude. He was cursing in front of her about a situation with a co worker. Then during the middle of their conversation started texting, who we assume was his boss and said he was going to give her a piece of his mind. I chose this facility because I assumed it being u haul that it would be up to date and nice. But, the unit has duct tape on the insulated ceiling and water stains on the ground. If it wasn't for the fact that I only had helpers for one day, I would have went somewhere else.stormie A. | Premières impressions
Le client n'a pas laissé de commentaire.donna s. | Expérience générale
Le client n'a pas laissé de commentaire.Brent W. | Premières impressions
All services were great! Units nice & clean, will highly recommend . MerciKathy J. | Expérience générale
We have used UHaul storage service numerous times before but unfortunately our storage experience at this location has been the worst. We only stored our belongings in the two units for a little over two months and were horrified when a large amount of rat feces, nuts, almond, flakes, hard candy and chewed up fabric were found on the outside and the inside of many of our boxes and some bags on our move-out day (We did NOT store any food items in our boxes). It's clear that the rat poison (the black box) placed inside one fo the two units did not deter their activities too much. Having said that, I am almost certain that the nuts, almond flakes and hard candy were from other storage units as some other customers might have stored these prohibited items. It has been a tremendously stressful process to go through each box and to clean up all the rat waste and chewed up debris before placing them into our new home. Perhaps this experience has taught us that the risk of rat activities is rather high in drive-up units. Lesson learned and hopefully we will plan better accordingly next time.Jonathan K. | Expérience générale
Chuck is the man outstanding and friendly customer servicekevin m. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL L. | Expérience générale
Very helpful staff. If we ever needed storage again we will definitely come back. They treat you like family here, always willing to help in any situation. Omar he is the best! Goes above and beyond! We are going to miss him and his smiling face. Best wishes for the future Omar.Margie B. | Expérience générale
The man that helped us was absolutely AMAZING!!! Super sweet and very helpful!! He knew exactly what truck and storage unit would be best for us. I would definitely recommend your business to anyone that needs it and send them straight to him!clinton S. | Premières impressions
Had miscommunication with the place I picked up my uhaul truck as to where I was to drop it off and get storage, but after that got straighten out it was fine.Margie B. | Premières impressions
The termination of my rental was easy. The gentleman there looked at the unit after I emptied it and gave me a zero balance receipt within a few minutes.Donna K. | Expérience générale
Thank you for great service and friendly personnel. I never had any problems with your facility in the 13-14 years of renting storage unit.KATHRINE C. | Expérience générale
Le client n'a pas laissé de commentaire.LADONYA J. | Premières impressions
He went about & beyond to help me GREAT CUSTOMER SERVICE SKILLSJohnnecia D. | Expérience générale
Le client n'a pas laissé de commentaire.Kathy J. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA B. | Expérience générale
Very knowledgeable and helpful employees. Highly recommended for positive experience.MARTIN K. | Expérience générale
Le client n'a pas laissé de commentaire.FRANK M. | Expérience générale
The staff went above and beyond to help me out. Great staffMARTIN K. | Premières impressions
Tony and his employees are awesome!AMY F. | Expérience générale
Le client n'a pas laissé de commentaire.Allan V. | Premières impressions
U haul helped me get it done quickly as possibleCYNTHIA B. | Premières impressions
When I came to unload truck i had to wait while worker slowly cleaned vehicles for 45 minutes. No hurry no sense of urgency didn't care that myself and another customer was waiting. Then had a bad attitude when giving him my information. Other than the employee it was a good experiencedavid r. | Expérience générale
Le client n'a pas laissé de commentaire.Mary K. | Expérience générale
Staff are superb and will definitely recommend them to othersMark P. | Expérience générale
Very helpful and nice. Great customer service!Mary K. | Premières impressions
Le client n'a pas laissé de commentaire.mike p. | Expérience générale
Le client n'a pas laissé de commentaire.jill a. | Premières impressions
Le client n'a pas laissé de commentaire.cliff p. | Expérience générale
Le client n'a pas laissé de commentaire.Suzanne C. | Expérience générale
Le client n'a pas laissé de commentaire.Jill J. | Expérience générale
Le client n'a pas laissé de commentaire.John S. | Expérience générale
The manager Karen was very helpful and friendly. She was attentive to all of my storage needs.Justin P. | Expérience générale
Very professional & helpful!rick l. | Premières impressions
My brother and I are very satisfied customers. Will continue to let U-haul take care of our storage needs! Thanks U-Haul, PhyllisPhylis L. | Premières impressions
Nothing but helpful and accommodating.Corey G. | Expérience générale
I was told that I was getting a 15 % discount, 30 days free storage, and storage would only be 68 dollars a month. I was given one location to store things, but had to go 9 miles away. Awful.Saeeda J. | Premières impressions
Very professional and friendly. Very helpful with suggestions for storage. Highly recommended!!Bettye B. | Premières impressions
Nice place and was treated niceWilliam J. | Expérience générale
Guy was very helpful and politeGatlin G. | Premières impressions
super manager and staff!Adrianna L. | Expérience générale
Excellent service ,rented truck and unit very clean and staff was amazingJessica H. | Expérience générale
We are pleased with Uhaul...always. We have used this location for yrs. The man who helped us was very knowledgable professional and friendly. Forgot his hame sorry! (He is military or x military).Steve B. | Premières impressions
Both gentlemen on duty were very helpful and we would refer this location to others.Wendy W. | Premières impressions
Great serviceLinda R. | Premières impressions
The entire team at this U-HAUL was very polite!!! I was scheduled to close on a house 3 days after my payment was due and they worked with me so I didn't have to pay for the whole month.jessica o. | Expérience générale
Excellentanthony f. | Expérience générale
Everyone was helpful and nice and when I was moving in the employees came out to check on me. I would recommend U-Haul to anybody and the prices were reasonable.roselyn r. | Réservation
Unit was up for auction on 6th it was paid in full on 5th. My unit was AUCTIONED! The "owner" Tony was a rude smart as to me. I WILL NEVER USE UHAUL AGAIN I'VE BEEN ROBED & VIOLATED! MOLD EVERYWHEREanita h. | Expérience générale
Workers were friendly and helpfulRebecca C. | Réservation
It was a good experience.Susan B. | Expérience générale
I was VERY frustrated with the experience. The communications from the facility manager were not good and ended up costing me over $180 for a month's rent.David W. | Expérience générale
Merci.DONNA c. | Expérience générale
Sure the facility was what you would expect from a storage and rental facility, but what set the Chapman Hwy. location apart was the staff. They were all extremely helpful and accommodating.Max C. | Expérience générale
Make sure you check the gas level in the truck and make them note when it is not empty. Got stuck paying for a quarter tank of gas for no reason even though I only drove 20 miles altogether.Ruben O. | Expérience générale
Services supplémentaires à cet emplacement
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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