Le client n'a pas laissé de commentaire.RICHARD B.
Customer Reviews for U-Haul Moving & Storage at Citrus Park
Pour nous contacter
Tampa, FL 33625
(E Of Veterans Exwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.NGUYEN D.
Le client n'a pas laissé de commentaire.MARILYN R.
Everybody at this location is so nice. I would highly recommend this location to anybody.Jacob A.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.arturo V.
Picked up at 7/16 (between 1/4 and 1/2 tank. I returned it with a little over 1/4 and was charged 18 gals = 85 $!!!!!! I have paperwork showing thisJUAN S.
This is not the location I reserved. It was out of my way and I had to rent earlier than planned to keep schedule. In the end UHaul charged extra money . Not good business!Matthew F.
Le client n'a pas laissé de commentaire.CARLOS P.
Le client n'a pas laissé de commentaire.ENRIQUE D.
Train the elderly gentleman to be nice and friendly - he was a grump!PATRICIA F.
Le client n'a pas laissé de commentaire.JOHN D.
I will definitely go above and beyond to ensure that I take photos from several individual cameras to ensure that I have a record of everything at any u-haul location and to definitely never use this location again. I took the photo because I was not able to connect this contract to my u-haul account. Although at the time I did not see this as an issue, I think in the back of my mind it would be an issue because I took the photo. I have never been treated in a way that I needed to take photos but times have changed and sneaking in a dime has become protocol for many businesses. I will definitely do better on my end when it comes to your business and I definitely let everyone I know aware of this as well. I have never dealt with location as well so I do not kniw if this is common practice. Overall, I am disappointed but I have also learned a valuable lesson about your company that I will never forget. Thank you for enlightening me.TIA H.
Le client n'a pas laissé de commentaire.Nicholas T.
Le client n'a pas laissé de commentaire.AARON A.
Le client n'a pas laissé de commentaire.Angeles C. | Expérience générale
Le client n'a pas laissé de commentaire.SARAH N.
Le client n'a pas laissé de commentaire.JEANA P.
Le client n'a pas laissé de commentaire.HUGO G.
Thanks a bunchðŸ˜GLORIA A.
Le client n'a pas laissé de commentaire.JOSE C.
Le client n'a pas laissé de commentaire.RAED A.
This location charged me 3 times. Called me today and asked when i was going to return the utility trailer. I tild Them that it was returned the same day i picked it up. Person on the phone told me they would handle it clearly they didnt. Im now going on for days later and issue hasnt been resloved. Ive been charged 3times since!!!JOE A.
Patrick is awesome! He is very friendly and professionalANGEL R. | Premières impressions
Le client n'a pas laissé de commentaire.HECTOR T.
Great place. I would definetly recommend. Merci.Noelia M. | Expérience générale
Le client n'a pas laissé de commentaire.MARIO C.
I reserved a unit on the ground level drive up for 79,95 $ but when I got there the associate said the unit did not exist Now I'm paying nearly 100 $per month for a third floor unit. I think when you reserve a unit, the price should be honored when you have a loaded truck and no other choice but to pay more to unload your things. Seems like a bait and switch scene to me. The same thing happened to my mother. She ordered a large storage unit and ended up paying for two medium units at the last minute. Why even bother to reserve a unit if they just jack up the price once the trick is loaded.MEGAN C.
The truck needed more power . Overall great experience good for a short distanceCASSANDRAS P.
Le client n'a pas laissé de commentaire.LASHANKI S.
Always a reliable rental at this location, thanks againBRYAN L.
Excellent service à la clientèleBrett R.
Le client n'a pas laissé de commentaire.THERESA B.
I reserved a truck and dolly a week before it was needed. When we got there to pick up the truck it was casually mentioned that there were no dollies. The girl continued with the rental and it was only when I asked about the dolly again that she said â€œwe don't have anyâ€ and that was it. I insisted we needed one, only then did she offer to call and see if another location had one. We decided to go find one ourselves. Very unhelpful staff.HALEY F.
Le client n'a pas laissé de commentaire.JAMES T.
All workers at the front desk was helpful and had me in and out quickjay F. | Expérience générale
Le client n'a pas laissé de commentaire.James S.
This U-Haul location was excellent. I waited in my car. Someone came out to me. Told me where to take the trailer. Another employee was waiting there and unhooked my trailer. Did not take very long at all.ROBERT E.
El gerente de esa localidad no fue cordial en las dos ocaciones que tuve contacto con el, no fue amable conmigo como cliente y abrió más tarde del horario que estaba establecido y teniendo mala actitud, graciasLuis M. | Expérience générale
Le client n'a pas laissé de commentaire.MIllie K.
Nothing .. Employees are very efficient and friendly..Marlene F.
Nothing you are already doing it, and customer service was outstandingðŸ‘KHALID I.
Le client n'a pas laissé de commentaire.LOURDES A.
Le client n'a pas laissé de commentaire.Sarah B. | Premières impressions
Very professional attention thanks for your great serviceLEONEL R.
Le client n'a pas laissé de commentaire.SHELLY B.
Le client n'a pas laissé de commentaire.michael E.
I was extremely happy with my visit and Gary was exceptional with helping with my bike rack.Jeana P.
I was running late for my reserved uhaul truck and when I got there the truck was rented to someone else. They did not have the courtesy to call me before renting the truck to someone else. I was very disappointed because it was the only day I had to moveJOAN R.
Le client n'a pas laissé de commentaire.Patrick N.
Show customer how to use U-Haul app.Dave A.
very helpful and fast check outlarry B.
Best service at any other U-Haul location ever. Super fast hitch installation.David D.
Le client n'a pas laissé de commentaire.PEDRO B.
Le client n'a pas laissé de commentaire.FRANK W.
Le client n'a pas laissé de commentaire.Carlton C.
Le client n'a pas laissé de commentaire.DEBRAH G.
Le client n'a pas laissé de commentaire.Dakota W. | Expérience générale
Excellent customer service by Gary SobersNATALIA D.
Le client n'a pas laissé de commentaire.Jennifer P.
The storage and truck cost more than I had reserved. I had reserved a ground level storage unit that the person in store said didn't exist, but he one I ended up with cost more and has insurance on it that I don't think is necessary. Overall, not convenient and not cost guaranteed for having reserved everything.Angela C. | Premières impressions
The drop off was quick and easy. Perfect ending to a successful move.Martin B.
Le client n'a pas laissé de commentaire.OLGA G.
Le client n'a pas laissé de commentaire.CARLOS A.
Le client n'a pas laissé de commentaire.MICHELLE B.
Le client n'a pas laissé de commentaire.Julie P.
Le client n'a pas laissé de commentaire.LUIS L.
Le client n'a pas laissé de commentaire.Victor R.
Le client n'a pas laissé de commentaire.Angeles C. | Premières impressions
Le client n'a pas laissé de commentaire.Ian H.
Le client n'a pas laissé de commentaire.jon A.
Le client n'a pas laissé de commentaire.JEANNE G.
Le client n'a pas laissé de commentaire.JOSEPH C.
I checked in on a Sunday morning with no waiting. Le personnel était amical et serviable. Access to the climate-controlled storage building was easy and secure. We rented a UHaul truck so it was great that the storage building had a loading dock for the size of the truck that we rented. The carts were very helpful. I needed to switch to a larger unit and the staff was helpful in making this transfer.Tony L. | Premières impressions
The process to return the UHaul truck was efficient and quick. Merci.Tony L.
Le client n'a pas laissé de commentaire.SONDRA F.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.Karen B.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.JORGE N.
Le client n'a pas laissé de commentaire.LYNN K.
I had a hitch installed and the installer failed to return screw caps that I now have to purchase. Additionally several screws and bolts were not reinstalled properly.JAMES A.
Le client n'a pas laissé de commentaire.Virginia W. | Premières impressions
Nothing. Everything was ready for me and the staff was professional and friendly.Patrick N.
Le client n'a pas laissé de commentaire.JAMES F.
the young man that helped me was great! He couldn't have been more professional. Simply outstanding!STEVEN L.
Le client n'a pas laissé de commentaire.Jerman R. | Premières impressions
Le client n'a pas laissé de commentaire.Carmen V. | Premières impressions
Le client n'a pas laissé de commentaire.JUBERT A.
Easy, simple, no problems. was cool having my first month free but there wasn’t any military discounts :/jay F. | Premières impressions
Le client n'a pas laissé de commentaire.MIGUEL A.
Le client n'a pas laissé de commentaire.ALLISON S.
Le client n'a pas laissé de commentaire.bridget b. | Expérience générale
Le client n'a pas laissé de commentaire.Ajay D.
Everything was easySTEVEN H.
Le client n'a pas laissé de commentaire.DANIEL P.
Le client n'a pas laissé de commentaire.VERONICA M.
Le client n'a pas laissé de commentaire.MATTHEW H.
Dont ask the Question if you can't handle the truth: #1 CALLS to this store DO NOT GOTO the LOCAL U-HAUL. they "Roll-Over" to the call center( I can hear the Local store HU the call so that it Goes to the call center and the call center is 45 minute wait always #2 YOU MADE ME PAY IN FULL when you didn't have the parts at all and "I WAS STUCK WITH UHAUL HITCH INSTALL" (Could of got it sooner elsewhere #3 YOU CANCELLED MY INSTALL 2 hours before my scheduled time AND I HAD BEEN WAITING 3 WEEKS FOR MY INSTALL DATE !!!! #4 THEN I didnt hear from UHAUL AT ALL SO AND I PAID FOR THE HITCH IN FULL 3 WEEKS AGO THEN DIDNT HEAR FROM UHAUL FOR ANOTHER 4 DAYS....SO I THEN tryed to call the UHAUL store and OF COURSE I get the call center AGAIN !!! AFTER HOLDING 45 MINUTES WHEN I SHOULD OF BEEN AT WORK. So I had to ask the rep can you locate my TRAILER HITCH I ORDERED 4 WEEKS AGO?? AFTER ANOTHER 30 MINUTS ON PHONE THE REP LOCATES ONE AND SAID WE WILL SEND TO THE STORE ITS GONA BE ANOTHER WEEK...5 WEEKS NOW. #5 A WEEK LATER I GET a text SAID my install date was of a THURSDAY WTF !! I didnt set a THURSDAY. SO AGAIN I called the UHAUL STORE AND GET THE CALL CENTER AGAIN I WAS ON HOLD FOR 45 MINUTES and we set a date ON SATURDAY JUST LIKE THE ORIGINAL DATE 6 WEEKS BEFORE. AND THE REP SAID Dont worry Mr DeVane its gona install in 30 minutes I Promise. #6 SO I SHOW UP AT THE UHAUL ON SATURDAY and the guy said well its gona be 1hr and 30 minutes!! (NOT 30 MINUTES) NO ONE should go thru that !! WAY to much stress and NO ONE AT THE STORE KNEW ANYTHING ABOUT THIS.(AND THE PHONES DIDNT RING AT ALL SO THE CALL CENTER LIES ABOUT ROLLOVER CALLS) So in short I was out 250,00 $ for 6 weeks while UHAUL was screwing off And I located the HITCH my self because NO ONE FROM UHAUL CALLED ME! So will I sent you a customer ... NO ! Contract Number: 20836334gregory D.
Telephone and office wait times longer than expected.Frank T. | Expérience générale
Le client n'a pas laissé de commentaire.WADE S.
Staff was professional and efficient. Place is well organized and clean.IMRE G.
Great facility... super easy turn in process.Robert C.
Le client n'a pas laissé de commentaire.BELKIS C.
Excellent rental & service!MARK S.
Le client n'a pas laissé de commentaire.CARLOS E.
Le client n'a pas laissé de commentaire.ROBERTO R.
Le client n'a pas laissé de commentaire.THOMAS G.
Great group at the Gunn Hwy StoreArleen L. | Expérience générale
The location is nice and the employee that helped us was nice, but the van smelled like burning cigarette factory and there was broken glass in the back! Absolutely unacceptable.Douglas S.
Le client n'a pas laissé de commentaire.David N.
Le client n'a pas laissé de commentaire.COLLEEN H.
Overall love the walk through process of checking out and in with attaching photos. Love that it is quick and efficient. The only problem is there is no info about your lock box. When you look at it you can't see that the locks are unlocked. I have used lock boxes at other locations where you drop the keys into a box. Yours is very confusing. It would be nice if you could include directions with it. Also they had to call me the next morning to find out where the keys are.HEATHER S.
Alison was my girl and I promise that she will be my girl from now on! )I hope that's her name, I'm working and I do t have my papers with me) Do, I'll be back at the end of this month!LUIS R.
I am a returning customer, and really appreciate this storageTaiwana L. | Expérience générale
Le client n'a pas laissé de commentaire.WALTER B.
Everything okay. !!!RICHARD M.
Service great for booking storage unit. Returned truck at same level. Was still chg for not having enough gas. 6 $and some change . No big deal.CARLOS L. | Premières impressions
You have ignored my request for phone calls ONLYTeresa H. | Premières impressions
This location exceeds expectations every time you visit and is unlike any other location. The staff here are all professional unlike other locationsANTONIO G. | Premières impressions
Le client n'a pas laissé de commentaire.Shaterrica L. | Premières impressions
I've had a unit there for 16 years. No major complaints. Always felt my property was safe and secure. Few minor concerns: Limited access hours especially on weekends unless you wanted to pay more. Very very difficult to reach storage building many times during the weekends due to heavy volume and movement of rental trucks. Overall very satisfied.DARRIN D. D. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole B. | Expérience générale
Le client n'a pas laissé de commentaire.Sagrario H. | Expérience générale
Le client n'a pas laissé de commentaire.pete h. | Expérience générale
Le client n'a pas laissé de commentaire.Tarik H. | Expérience générale
The person who waited on me was talking on his phone, and I had to wait about 5 minutes for him to help me. He seemed like he didn't want to be there. And why do I need 2 extra people on my application? And I could barely read the space number, because he didn't tell me what it was. My daughter took a guess.wanda d. | Premières impressions
Le client n'a pas laissé de commentaire.Morena A. | Expérience générale
Le client n'a pas laissé de commentaire.Denise B. | Expérience générale
Le client n'a pas laissé de commentaire.MONIKA J. | Expérience générale
Could not get ahold of anybody by phone on Monday 7/5/21,. Had to drive up to speak to some one.David C. | Premières impressions
I wish I can give a higher rate. I've been nothing but please with the service and staff.frank s. | Expérience générale
Le client n'a pas laissé de commentaire.DORIS R. | Online Move In
Le client n'a pas laissé de commentaire.Trina H. | Premières impressions
Place was clean safe and the staff was very friendly and helpful thanksStewart m. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia C. | Expérience générale
Not able to talk to store on the phone.John V. | Expérience générale
Le client n'a pas laissé de commentaire.Antonio D. | Online Move In
Le client n'a pas laissé de commentaire.Zolan A. | Premières impressions
Le client n'a pas laissé de commentaire.Heather B. | Online Move In
One of the reasons I chose this location was the hours of access...The directions for the access codes are confusing.....there are three keypads!!!! I did manage to gain access for my first dropoff but am concerned if I'll be able to figure out when I bring another load.Dawn D. | Online Move In
I had a trailer hitch installed a few months ago and the general manager, Patrick Walker made the transaction work on time and within budget, to our mutual satisfaction in spite of a couple of minor glitches. He also became involved in our storage rental unit agreement due to a conflict between our agreement with an on line agent and the policy of the company. He resolved the issue with no delay and fairly, according to our agreement, and to our satisfaction. The facility is clean and well maintained with easy access. The personnel at this 6111 Gunn Hwy location have been helpful and knowledgeable. I highly recommend this business.Michael B. | Premières impressions
Great facility. Clean and spacious.Ellis D. | Expérience générale
I setup a reservation for a unit and everything seemed okay until I got there. I was told I would have 24 hour access but the hours on the door said differently. The Confirmation email didn't give clear directions on how to get into unit. My code didn't work to get into the door. I went in behind someone else and when I got to my unit (after I had to search and find it) I opened it and alarms started going off. I had already loaded a cart full of stuff and tried to call the front office for assistance but was transferred to customer service and placed on hold. There was no way to speak with anyone in the front and after being on hold for over 10 mins I loaded my things back into my car, went to the office and canceled my reservation. I received a full refund and will not be using uhaul storage or recommend it to anyone.Marc C. | Online Move In
Thank you for the wonderful customer service!Kristine B. | Expérience générale
Le client n'a pas laissé de commentaire.DARLENE V. | Expérience générale
Very kind understanding and willing to accommodate every situation 2 Thumbs UpCHANTELLE D. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL B. | Expérience générale
Very happy customer! I've been using Uhaul for my storage unit for 3+ years and completely satisfied. I've never had any issues and have nothing negative to say. Would recommend to others! Great experienceANDREW F. | Expérience générale
After driving a UHaul truck 3 hrs to Tampa I was exhausted. I had reservations at Extra Space after they "sold me" on the first mon the free. Unfortunately once I got there I discovered the Free didn't include hidden fees for Admin fee and required renters insurance and only their locks can be used. My "FREE" was close to 100 $. As tired as I was I couldn't let that happen! I called UHaul they also told me 1st month was free but this time it was REALLY FREE! :-). During this time of Covid, not working, not being able to afford my home any more and moving in with a friend I needed every break possibly. I was thrilled! I jumped back in the truck and went to 6111 Gunn Highway Tampa, FL Where there service was exceptional. I'm so happy I didn't just say OK and give those other guys my money! Save yourself the time and effort just go to UHaul!Angela C. | Premières impressions
Le client n'a pas laissé de commentaire.CLAUDETTE M. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald D. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia C. | Premières impressions
Le client n'a pas laissé de commentaire.David C. | Premières impressions
Staff was friendly and helpful and the storage area was cleanStewart m. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly U. | Premières impressions
Door of unit is very stiff and needs attention.Todd W. | Premières impressions
Very goodFranicsca M. | Premières impressions
Merci.Tasha F. | Premières impressions
Nelson helped me get setup with my storage unit. He was super kind and knowledgeable. Climate controlled storage facility is very clean. I'd recommend it to anyone who needs storageJoshua B. | Premières impressions
Had my remote checkin completed and i was in and out in 1/2 hr or so....very quick and knowledgeable staff.Chris W. | Premières impressions
Allison was well informed and very helpful!Steven P. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!