Customer Reviews for U-Haul Moving & Storage at Clark Ave

3 803 évaluations

6000 Clark Ave   Cleveland, OH 44102
(@ Train Ave)

(216) 631-7402

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(216) 631-7402

6000 Clark Ave
Cleveland, OH 44102
(@ Train Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS K. 
Évaluation :
5

Mike the manager and Mike the installer/assistant manager went above and beyond. Excellent service. All employes were friendly and respectful. Great experience.

John L. 
Évaluation :
5

Kieth and the gentleman who processed my order at the desk (forgot his name, sorry) were both awesome. Top notch and helpful. Very much appreciate their assistance today.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia K.  |  Expérience générale 
Évaluation :
5

After having a rough start Jose made things so much easier for me. Thank you for the great customer service ever.

Jennifer S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
1

uhaul damanged my vehicle

LATOYA R. 
Évaluation :
4

Recién estamos rentando.

zulema n.  |  Premières impressions 
Évaluation :
5

Very courteous staff!

RANDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA L. 
Évaluation :
3

Don't charge for dolly if it is provided with the truck

Liliya K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA H. 
Évaluation :
5

Excellent customer service!

ZIANDRA M. 
Évaluation :
5

Made it easy with the check in and check out process!!

LAUREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE J. 
Évaluation :
5

Quick and efficient

MARY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie H. 
Évaluation :
5

It was great having the ability to rent the truck and store at 1 location.

Ann S.  |  Expérience générale 
Évaluation :
5

Great staff at UHaul on Clark!

ANDREW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET R. 
Évaluation :
5

Jose was fantastic and extremely professional. I felt taken care of during a trying time. Promote this man!

JACOB C. 
Évaluation :
5

I hv been happy with your services

Nancy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra D.  |  Expérience générale 
Évaluation :
5

They did an awesome job was out fast no eaiting

NORMA O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NELLY L. 
Évaluation :
5

This location was friendly, helpful and very easy to work with. It was clean well organized and well staffed. They were careful and clear with information. It was seamless at oick up and drop off. Had an entirely different experience earlier in the morning at the Cleveland Hts OH location. We ran late to our reservation because one of our movers lost their keys. The female agent on duty was rude, unhelpful and downright mean. We walked away. I wound up calling the 1 800 number to find another available truck on my own instead of receiving the help I needed.

MARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE H. 
Évaluation :
2

We rented the truck to take deliver donated clothes from our Church. As confirmed by your employee, we drove it exactly 10 miles. And yet he further stated that since we used 5gallons of gas, there would be an additional 26 $charge. As attested by the volunteers, the truck was not idling during pickup or delivery, so therefore, your equipment averages 2 miles to the gallon! Either that truck is extremely fuel inefficient, your employees erred in reporting or this was a blatant overcharge.

JAMES J. 
Évaluation :
5

The employees were friendly and Curtis I would recommend them to

JAMES M. 
Évaluation :
5

I hurt my back and was not able to return the van when promised. I called and spoke with Jim who couldn't have been more empathetic and helpful. I haven't needed to rent a truck in years and am very appreciative of the staff at that location from pickup to troubled return.

LOWELL H. 
Évaluation :
5

Great service.

SELEINA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWERANCE J.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Abel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

Customer service sucks they didn't explain the hours of operation to me nor did they explain how to get in & out of the building. They gave away my rental truck that I received a week ago. Thank God they was able to replace it. I felt like my time was wasted due to there Negligence

WILLIAM V.  |  Premières impressions 
Évaluation :
5

Awesome! Super friendly and helpful as i turned in a very heavy trailer

Mark P. 
Évaluation :
3

They didn't have equipment available for those that reserved. We got very lucky that the trailer we reserved was available.

MICHAEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

E & C movers were great & quick.

KEITH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne P. 
Évaluation :
5

The windshield was dirty, and the truck consumed too much fuel, way above the expected.

MIGUEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venisa D. 
Évaluation :
5

We just moved in and everyone has been very helpful so far!

Hannah R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDSAY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Mobile check-in was confusing. Need to talk to a counter agent to actually get my van.

AARON M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isabel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDSAY T. 
Évaluation :
5

Everything is great. Jose went above and beyond to help me. He is very friendly and helpful.

SHARATH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLTON L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JUNE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramonita R.  |  Expérience générale 
Évaluation :
5

The people there were very nice

WAYNE P. 
Évaluation :
5

You don't need to do a thing but hang onto the staff at this location and give them all a bonus! This particular UHaul is the only location I will use- everyone does a terrific job of customer service, keeping the place clean, organized, and the equipment in good condition. They also maintain a great selection of boxes and supplies which I buy all the time now from them. Everyone seems hardworking and everyone always is busy here-they remember their regular customers, like me, and that is impressive considering the volume of business they have at this site. I have referred business and personal contacts to them and everyone is very pleased with their professionalism and attitude.

MARGARET D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARLENJADIRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
3

Improve the prices.

Ashley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORY G. 
Évaluation :
1

There's this guy that works at this specific location he's disrespectful and his name is Hose or Jose he was rude I don't even know if he gave me his right name he was blowing his nose and didn't have a mask on and I really can't go there ever again

HAMLET G. 
Évaluation :
5

Mike did a great job in accommodating me with what I needed thanks will return to you guys

Roberto O. 
Évaluation :
5

Nothing.

Judith T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

Jose was great to work with. I'd recommend this location to a friend

Jonathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLIFTON J. 
Évaluation :
3

There was a long line and only guy working, his co orker had left to go to Mcdonalds. Maybe he should have checked with the number of pick ups at that time, because there were about 6 of us waiting.

MELANIE C. 
Évaluation :
3

Management changes regular? Facilities is okay keep. Elevator has issues? Heating is excellent. Safety is not a issue thus far. Prices is fairness.

Edger H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen T. 
Évaluation :
4

This location is not in the best neighborhood, but they always have what I need, when I need it, so I always return.

JACK K. 
Évaluation :
5

Great job

MARK H. 
Évaluation :
5

The staff is awesome especially Jose. I will definitely use this location in the future.

HELEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

I would like to get a better deal once we have a business that we are trying to run & be motivated

MELVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO S. 
Évaluation :
4

I did not have a problem the whole time my storage was there, and my storage was there over two years! Excellent!

RONALD V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliu O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiarra W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Graylyn H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evan T. 
Évaluation :
3

Le service à la clientèle était génial. The uhaul was horrible to drive and felt like it needed work done on it.

ANGALEE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEIGH ERIN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES MICHAEL G. 
Évaluation :
3

The past two times I rented the starting gas and mileage were wrong / over

Joseph C. 
Évaluation :
5

Great staff, helpful and efficient

ANDREW W. 
Évaluation :
5

Estoy muy satisfecho

Luz G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BENJAMIN W. 
Évaluation :
5

I had a problem with my initial drop off location at 11600 Berea rd Cleveland Ohio. When I pulled in a woman just flat out told me I could not drop off the truck there. She said the system was down. Totally unacceptable.

JASON G. 
Évaluation :
5

Everyone was wonderful. Upbeat,customer friendly, great to work with in state as well as out of state. Rented from Clark location. Scott has really done a wonderful job training his crew over the years. My business has always rented with U-Haul and customer service has definitely improved over the years. Any questions feel free to call me. Fred 216 650 2069

SHELDEN M. 
Évaluation :
5

They were great! Everything went well.

G Joy B. 
Évaluation :
5

Great customer service friendly staff Very professional

Angel P.  |  Premières impressions 
Évaluation :
2

Truck wouldn't start at one point, utility dolly was not inside the truck when i got to where i had to move without it and we needed it!

STEVEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl C. 
Évaluation :
5

Excellent service à la clientèle

Jason D. 
Évaluation :
2

Sorry but since a new management and team took over these are following issues I had since about 6 months going back. No help with online access or getting corporate on the phone. Asked several times for the store manager to call me to get due dates changed he never did. Which several times resulted in late payment n being charged a late fee. The store office is always gloomy and not enough lights on are they vampires? Excessive fees during a pandemic when I been renting the one unit for over a year no issues until this new management took over at the Clark location. Crazy thing is too i brought that location 3 other customers 2 whom still have paid rentals there.

Sashewa G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
3

The guy who was there when I picked up the truck was great but they guy when I dropped it off was very rude. I arrived before 5pm waiting inside store when he walked in he said I had to use 24hr drop off even tho I was waiting 3 or so mins in side. I went outside and another guy was out there who was helping me use the website seen it was not working checked me out told me my bill would be 61$. Still haven't been refunded money from deposit

Nichole B. 
Évaluation :
5

I believe the young man that helps me name was call Brandon who help with everything who was very professional very courteous

MARYANNE R. 
Évaluation :
3

Convenient location for west side residents. Had a rental to return at 5pm, arrived at 4:50pm, the line to process returns was 5 vehicles long. I parked across the street to walk in, but one of the two people working was locking the front door and told me to process it on my own, and that I shouldn't park across the street, even though the line for returns was into the street. Not a great look. Thankfully, the other employee was steadily working through the returns. I hope he was able to leave at a reasonable time despite his partner's departure!

Luke J. 
Évaluation :
5

The storage facility was well lit and very clean. The security cameras made me feel safe as well. There was no sign of unwanted pests. I highly recommend it.

EDWIN G.  |  Expérience générale 
Évaluation :
5

Brandon was very professional and effective in, once again (see my last feedback), handling the shortcomings of your online reservation system.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neachelle D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE S.  |  Online Move In 
Évaluation :
2

I made my reservation online. When I came to pick up the truck, I had a hard time finding my truck, so I was driving around slowly to find it. As I was driving around slowly a short white woman with a raspy voice appeared at my car window and said "what are you doing?!" She really scared me. I told her what I was doing, and noticed she had a U-Haul shirt on. At first she said "the truck is not here… " I think she walked off at that time… I didn't know what to do, so I kept driving around slowly to find a truck, because the app said The truck was there. She popped up again beside the car and said "the truck is the last one down there. " I drove to the truck, parked in front of the truck, and started taking things out of my car to put in the truck. She appeared again and said something really quickly: I heard her say "… Click that you got the keys… "She quickly walked off. I kept taking items out of my car. That lady appeared again with the keys, and she left. I never saw her again. I arrived later than expected, and it took me longer than expected to put the items in the U-Haul, so I called the UHaul 800 number, and eventually ended up talking to that woman (I didn't expect that: her voice is very distinct: I asked if it was her, to verify and she said it was). I asked her if I could extend my time (I 1st thought I only needed The truck for four hours). She said that technically, I had the truck for 24 hours, "so when you drop off the U-Haul, just make sure you drop it off within 24 hours of the time that you originally signed up for the truck.") I decided to keep the truck for an additional day, so I called the 800 number to change the reservation. When I called, the customer service rep stated there was no record of me having the truck, and that I had canceled the reservation! I had also made arrangements originally to use a storage space at that site. When I came to drop off the truck, it was closed! No one had told me what time the office closed. Fortunately the female Security Guard was there, and was very helpful. I simply left the U-Haul truck where I originally parked it (in front of the propane tank area). The next day, that little white lady and a young man (thin, light brown) were at the desk. They both became quite agitated when I arrived (I arrived about 5-10 minutes before closing) The woman stated that they had to close in two minutes, and there wasn't much she could do. I told her that I had a truck full of furniture, and needed access to the storage space. She became even more agitated: "what's the number of your storage space? " I told her I never received a storage space number. She started moving even faster, and said something like "I don't have a space… I have something on the third floor… " I told her that I would take whatever she had, because I needed something to put the furniture in. She had the young man create a contract, he told me my Storage unit number, gave me a card to check in, and quickly told me about checking in and checking out.… Very quickly… When I walked over to access the storage space, I didn't know what door to go into. So I walked back over to the desk: the young guy was walking away, and never looked up to help me.It was obvious he did not want to talk to me. I roamed around the storage spaces… I was not given a map… I eventually found the space, and it was a space off the ground! It had a plastic green drawstring thing in place of the locker… There was no lock… I noticed all The other locks looked the same… No one discussed anything about the U-Haul locks (I have never rented storage space from U-Haul before). I called the next day, and spoke with someone on the phone (I Think it was José). He was very nice, and asked me if I wanted them to move the truck in the bay area. I told him yes. I Think I also told him that I needed a new storage space. Once again, I had arrived just before closing time (I work in Midtown every day, and cannot leave any sooner than I did). I was given a new storage space: 3229. When I went up to access the storage space, 3229 had a lock like all the other storage spaces, and a small red padlock above that one. I was totally confused, and went back down to the front desk. Once again, everyone was gone. The African-American gentleman that works outside was very kind… he wasn't able to help me, but allowed me to talk through all of my frustrations and made me feel better. The rest of the details are fuzzy… I remember trying to call U-Haul through the 800 number again: I was on hold for very long periods of time. I was trying to call during work, and could not stop working, so I would have to hang up and try again later. I eventually got in touch with Michael, who offered a storage space for 30 days for free (which was my original agreement online). I got the lock Friday, and Moved my items in Sat

Sonji B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERDENA D.  |  Premières impressions 
Évaluation :
3

It took a minute to find a ladder to get to my unit only to find out the ladder was not stable at all. I couldn't get the lock on and had to go all the way to the sales part of U-Haul to find someone . I didn't get his name but he was extremely nice and came to my unit and saw that there was an issue with the hole alignment. He had to bash the lock on the metal attachment just to get the

Krystian B.  |  Online Move In 
Évaluation :
5

Keep up the good work. U-haul needs to add a rewards card to its agenda for recurring clients.

Jacqueline G.  |  Premières impressions 
Évaluation :
5

April sarges is very professional and polite. Extremely courteous to customers and is loved by the staff. A real asset to uhaul.

joseph g.  |  Premières impressions 
Évaluation :
5

Randy was very nice and helpful. This location has employees everywhere so there is always someone near that can help.

Ramona L.  |  Online Move In 
Évaluation :
5

When can I get a month free?

WYNETTE L. S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joan c.  |  Premières impressions 
Évaluation :
5

Very well maintained. Cleanest facility i have seen.

PAUL M V.  |  Premières impressions 
Évaluation :
5

April was pleasant and very helpful.

virginia a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ambor t.  |  Premières impressions 
Évaluation :
4

IS A GOOD SERVICE BUT PARKING IS SO LIMITED OR NOTHING.

manuel g.  |  Premières impressions 
Évaluation :
5

My experience with U Haul was Excellent. Merci.

EVELYN C.  |  Premières impressions 
Évaluation :
1

Horrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrong

Jennifer V.  |  Premières impressions 
Évaluation :
5

The sale person's in the building were great and helpful.

Daniel C.  |  Premières impressions 
Évaluation :
5

April was extremely knowledgeable and helpful.

David H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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