Customer Reviews for U-Haul Moving & Storage at Clark Ave

Évaluation :

1

I haven’t checkout out my stuff still there and I got 24 access and I couldn’t get in

Évaluation :

5

Michael was the best super nice made me laugh when I was having a bad day.

Évaluation :

5

I had storage for over a year did not have any problems. If we needed to speak to an employee they were always kind and helpful

Évaluation :

5

I appreciate great service

Évaluation :

5

I appreciate the service

Évaluation :

5

The new associate Michael did a fantastic job! Very nice and polite! The computers were down and he still took care of everything perfectly

Évaluation :

5

I am dissatisfied with the truck rental 100 % they should have never let me pull off the lot with the tire the way it was and I didn't even notice it until I pulled into your facility and I spoke with one of your employees and they guided me what to do and have not compensated me none for me driving around a vehicle that could have been me and my kids is life so for truck rental probably not I won't recommend nobody but definitely for storage

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

You just need to have more moving carts

Évaluation :

5

The young man that helped us, Jonathan Perry was excellent! I chose a storage space that was too small. He corrected the issue & was very kind & professional. 2 other employees were also very nice & professional with pulling my truck out for me & checking the truck back in. Excellent customer service on a cold winter morning!

Évaluation :

5

The facility was always clean. The staff was always friendly. I felt comfortable going there any time of the day or evening.

Évaluation :

2

there one thing i cant stand is greed even if it only a few dollars when u dont tell people its going up and just trick us when we walk in and u have to pay more/im out

Évaluation :

3

To dark in some areas and could not find my storage room nor any help to do so not satisfied at all

Évaluation :

4

Had issues with the billing process. Other than that great experience!

Évaluation :

2

They take forever because only one person at the counter is actually taking care of the customer, 3 times it was the same. They canceled my truck after I spent hour and a half the night before making my reservation with them because I was a hour late for pick up but isn't that what the reservation is for?... staff was friendly

Évaluation :

5

After having a rough start Jose made things so much easier for me. Thank you for the great customer service ever.

Évaluation :

4

Recién estamos rentando.

Évaluation :

5

It was great having the ability to rent the truck and store at 1 location.

Évaluation :

5

I hv been happy with your services

Évaluation :

1

Customer service sucks they didn't explain the hours of operation to me nor did they explain how to get in & out of the building. They gave away my rental truck that I received a week ago. Thank God they was able to replace it. I felt like my time was wasted due to there Negligence

Évaluation :

5

We just moved in and everyone has been very helpful so far!

Évaluation :

3

Management changes regular? Facilities is okay keep. Elevator has issues? Heating is excellent. Safety is not a issue thus far. Prices is fairness.

Évaluation :

4

I did not have a problem the whole time my storage was there, and my storage was there over two years! Excellent!

Évaluation :

5

Estoy muy satisfecho

Évaluation :

5

Great customer service friendly staff Very professional

Évaluation :

2

Sorry but since a new management and team took over these are following issues I had since about 6 months going back. No help with online access or getting corporate on the phone. Asked several times for the store manager to call me to get due dates changed he never did. Which several times resulted in late payment n being charged a late fee. The store office is always gloomy and not enough lights on are they vampires? Excessive fees during a pandemic when I been renting the one unit for over a year no issues until this new management took over at the Clark location. Crazy thing is too i brought that location 3 other customers 2 whom still have paid rentals there.

Évaluation :

5

The storage facility was well lit and very clean. The security cameras made me feel safe as well. There was no sign of unwanted pests. I highly recommend it.

Évaluation :

1

I've had this unit for years 2013 recently someone made a mistake and my account is wrong represented as delinquent July, August, 2021 I have the receipts showing paid and the correct amount $69,95 and since the mistake my end date 30th each month,and price is wrong not $ 99 Uhaul said stop and started my storage unit as if was June this yr with wrong price not my fault they messed up, and has not sent me the zero amount,right day, price $69 and my free month proof of Bill email. Sincerely Shirley Crawford

Évaluation :

1

My reason for not being satisfied is based on the manger who stole our money, She informed us that paying on cash, she could not charge us the taxes and give a discount on labor for insulation, she said her boyfriend does all installments for the hitch and bike racks. She said we moved out when we actually didn't then put our storage unit in someone else name. She was supposed to install a bike hitch on my vehicle and was paid to do so. But gave us the run around and as of this day 07/11/21 it still hasn't been done. I've asked the staff to have the GM give me a call and guess what, He hasn't called me either. If I'm not mistaken his name is Tim/Tom at least that's what I was told when I came over to the store when I found out that the manger had been fired. So no I wouldn't recommend anyone storing at this location. Uhaul don't want to be responsible for me getting my money back or service that was already paid upfront to their manager. They have refused to call me back let known apologize for the misrepresentation of an employee that they hired in my eyes rip people off while they still collect out money. As a customer why am I chasing U-Haul to resolve this issue. They are aware of what was going on and did nothing to help us,

Évaluation :

2

I made my reservation online. When I came to pick up the truck, I had a hard time finding my truck, so I was driving around slowly to find it. As I was driving around slowly a short white woman with a raspy voice appeared at my car window and said "what are you doing?!" She really scared me. I told her what I was doing, and noticed she had a U-Haul shirt on. At first she said "the truck is not here… " I think she walked off at that time… I didn't know what to do, so I kept driving around slowly to find a truck, because the app said The truck was there. She popped up again beside the car and said "the truck is the last one down there. " I drove to the truck, parked in front of the truck, and started taking things out of my car to put in the truck. She appeared again and said something really quickly: I heard her say "… Click that you got the keys… "She quickly walked off. I kept taking items out of my car. That lady appeared again with the keys, and she left. I never saw her again. I arrived later than expected, and it took me longer than expected to put the items in the U-Haul, so I called the UHaul 800 number, and eventually ended up talking to that woman (I didn't expect that: her voice is very distinct: I asked if it was her, to verify and she said it was). I asked her if I could extend my time (I 1st thought I only needed The truck for four hours). She said that technically, I had the truck for 24 hours, "so when you drop off the U-Haul, just make sure you drop it off within 24 hours of the time that you originally signed up for the truck.") I decided to keep the truck for an additional day, so I called the 800 number to change the reservation. When I called, the customer service rep stated there was no record of me having the truck, and that I had canceled the reservation! I had also made arrangements originally to use a storage space at that site. When I came to drop off the truck, it was closed! No one had told me what time the office closed. Fortunately the female Security Guard was there, and was very helpful. I simply left the U-Haul truck where I originally parked it (in front of the propane tank area). The next day, that little white lady and a young man (thin, light brown) were at the desk. They both became quite agitated when I arrived (I arrived about 5-10 minutes before closing) The woman stated that they had to close in two minutes, and there wasn't much she could do. I told her that I had a truck full of furniture, and needed access to the storage space. She became even more agitated: "what's the number of your storage space? " I told her I never received a storage space number. She started moving even faster, and said something like "I don't have a space… I have something on the third floor… " I told her that I would take whatever she had, because I needed something to put the furniture in. She had the young man create a contract, he told me my Storage unit number, gave me a card to check in, and quickly told me about checking in and checking out.… Very quickly… When I walked over to access the storage space, I didn't know what door to go into. So I walked back over to the desk: the young guy was walking away, and never looked up to help me.It was obvious he did not want to talk to me. I roamed around the storage spaces… I was not given a map… I eventually found the space, and it was a space off the ground! It had a plastic green drawstring thing in place of the locker… There was no lock… I noticed all The other locks looked the same… No one discussed anything about the U-Haul locks (I have never rented storage space from U-Haul before). I called the next day, and spoke with someone on the phone (I Think it was José). He was very nice, and asked me if I wanted them to move the truck in the bay area. I told him yes. I Think I also told him that I needed a new storage space. Once again, I had arrived just before closing time (I work in Midtown every day, and cannot leave any sooner than I did). I was given a new storage space: 3229. When I went up to access the storage space, 3229 had a lock like all the other storage spaces, and a small red padlock above that one. I was totally confused, and went back down to the front desk. Once again, everyone was gone. The African-American gentleman that works outside was very kind… he wasn't able to help me, but allowed me to talk through all of my frustrations and made me feel better. The rest of the details are fuzzy… I remember trying to call U-Haul through the 800 number again: I was on hold for very long periods of time. I was trying to call during work, and could not stop working, so I would have to hang up and try again later. I eventually got in touch with Michael, who offered a storage space for 30 days for free (which was my original agreement online). I got the lock Friday, and Moved my items in Sat

Évaluation :

3

The bay door access was not enough time.

Évaluation :

5

I had my things in a storage unit here almost a year. I never had one problem with any of the options or any of the workers here. They will get my patronage again in the future for sure. The workers were great and always helpful and down to earth. The place was always clean and never had a leak or anything.

Évaluation :

1

I reserved a unit online a week before I moved. I was given a confirmation number a guaranteed my size unit was available on the date I needed it. I show up with a 15 foot truck fully packed and was told the unit I RESERVED A WEEK BEFOREHAND!!! was not available and they would give me a smaller one so at this point even though it was to small I had to take it. I go to the unit they give me and it is obviously in use already! I go back again and this time I am told I guess we do not have any. Oh well. All this bull**** took over an hour to go down and not once was I given an explanation or an apology for the utter incompetence of these people running this place...Appalling in the extreme and if this is the way they treat paying customers horribly disgusting. This should have been handled in a professional manner instead I got...oops my bad

Évaluation :

5

Everyone was truly helpful and very respectful

Évaluation :

3

When we got our property out of storage the mattresses had rat poop on them

Évaluation :

3

I thought it was very nice cuz imma give me a month free rent on that room but that room was not lit at all it was no way to see back there storage the halls was lit though people were nice thanks

Évaluation :

3

The facility had lots of size options. However, the height of 6' seems limiting for tall items. Also, the facility is so big, that our unit was one of the farthest. Having to cart items from our vehicle was not very convenient.

Évaluation :

5

Me gusto el servicio y mantenimiento y los trabajadores muy amables y serviciales gracias por todo fue un placer conocerlos que Dios me los bendiga siempre que tengas un buen fin de semana.

Évaluation :

5

Jose was a great communicator in everything, from pricing to how to access the storage facility. I understood everything and it was easy to set up everything thanks to him. A real asset to U-Haul.

Évaluation :

4

I just wish I could have got a closer storage room

Évaluation :

4

Busy place , but friendly and helpful staff .

Évaluation :

3

First I paid for 24 hour entry and couldn't use it and I told them and had it removed from my account and asked to be credited to my account and haven't heard anything then I moved from 1 unit to another and closed the account for the 1st unit and was told I would be given this month's charge will be refunded back to my card and after 3 business days and a weekend I haven't received the money yet, other than the money problems I love renting a unit at this storage facility and the staff is great.

Évaluation :

3

It took a minute to find a ladder to get to my unit only to find out the ladder was not stable at all. I couldn't get the lock on and had to go all the way to the sales part of U-Haul to find someone . I didn't get his name but he was extremely nice and came to my unit and saw that there was an issue with the hole alignment. He had to bash the lock on the metal attachment just to get the

Évaluation :

5

Everyone at the 6000 Clark Avenue U-Haul has been helpful during my move in, move out and a truck rental. This includes Lisa, Abel, Brandon and Michael. Many thanks and keep up the good work!

Évaluation :

3

Above everything else the staff was excellent

Évaluation :

4

The employees I dealt with provided great customer service and I had no issues with my unit.

Évaluation :

5

Highly and extremely always helpful, i give it a 5 🌟

Évaluation :

5

Great work

Évaluation :

3

Long story short I got to the facility around 6:20ish(pm)It was closed. Then 30-40 mins later and calling the number on the box that no one answered, I finally figured out how to get in cause it wasn't explained throughly.. Then after finding my unit it was locked.. tried calling no answer.. I was tired so I seen the storage directly across was available so I used it.. then leaving the alarm went off and I couldn't sign out. It was a horrible experience. The manager didn't do enuff for my time and experience.. jus brushed it off and told them to rewrite my paperwork, and cut the lock off.. But the rest of the staff was great.

Évaluation :

4

Everyone was very helpful!

Évaluation :

5

Keep up the good work. U-haul needs to add a rewards card to its agenda for recurring clients.

Évaluation :

5

April sarges is very professional and polite. Extremely courteous to customers and is loved by the staff. A real asset to uhaul.

Évaluation :

5

I came here from the uhaul storage on brookpark and Tiedeman in Parma. The staff was so disrespectful I almost chose a completely different company but the staff and mgr at the Clark location was so polite and helpful I wanted to tip them but they refused.

Évaluation :

5

Very helpful ..... the GM Responded to my phone call after hours to get me started.

Évaluation :

5

Very clean was able to to get in and out with no problem no matter what time and the staff was excellent very professional..I would use you for my storage in the future.

Évaluation :

5

Randy was very nice and helpful. This location has employees everywhere so there is always someone near that can help.

Évaluation :

5

When can I get a month free?

Évaluation :

4

I had a good experience keeping my belongings here, the unit was clean, secure, and easy to access. My only complaint would be that the elevator is quite old and slow and there is only one so if multiple people are there at the same time it takes a pretty long time to get your things in/out.

Évaluation :

5

Can’t remember the guys names from when we checked out but all Very helpful and great experience.

Évaluation :

5

Very well maintained. Cleanest facility i have seen.

Évaluation :

5

April was pleasant and very helpful.

Évaluation :

4

IS A GOOD SERVICE BUT PARKING IS SO LIMITED OR NOTHING.

Évaluation :

5

Great people. Helpful and polite.

Évaluation :

5

The manager is a fantastic lady and the staff was very helpful. I'm planing on moving in two or so years. Whenever the case, I'll be calling on the Clark store to get me all the way together.

Évaluation :

5

Ms.April and her crew members went above and beyond for me during the whole process the store always smells good freshly mopped workers always helping customers to make sure they understand all rules if I every have to move or need a storage I will recommend them.

Évaluation :

1

Representative that checked in me in was friendly however after check in , the person who was assigned to give truck to me never did , had me waiting for truck , he left truck running for over 10 mins at side parking and I had to go in to ask for truck . I called in 30 mins before truck was due to be returned stating I was going to be late to return even though I was on premises storing my things and at time of return was 15 minutes late was never told by anyone that I was going to be charged a 2nd day charge rental. The rep was rude and stated come back or call 800 number because supervisor was not there and she couldn't do anything about it ....not friendly or apologetic just brushed me off

Évaluation :

5

They. Didn't. Tell. About. 24. Hour. Access. Untill. I could. Not. Get. In

Évaluation :

5

The fact that when you rent a storage unit and move out you don't get your money back for the part of the month you didn't use is a complete crock of poop. But that is on Corporate U-haul. Everyone at the facility is amazing. But because of that one issue, I can't recommend this company to others for storage. Fudging numbers like that shows that the company isn't stable enough to rely on and I wouldn't want a friend to have something in storage when the company goes under.

Évaluation :

1

I WAS NOT informed that my unit would be 6 ft above the ground and I would have to carry my heavy stuff up stairs. The unit DID NOT have an included lock like the website said so I was forced to buy one. Overall an awful experience this will be my last year using uhaul.

Évaluation :

5

Randy the employee thar helped us was nice and very helpful

Évaluation :

5

Wonder helpful staff!

Évaluation :

5

April went above and beyond to help whenever I needed it & the staff was so helpful and understanding to my needs when I moved out. I'll always use the Clark location for my moving needs.

Évaluation :

5

My experience with U Haul was Excellent. Merci.

Évaluation :

5

The workers were very helpful. The maintenance lady was really sweet and helpful as well.

Évaluation :

5

All friendly personal very clean facility.. I would recomment it highly.. Sincerely, GLORIA RODRIGUEZ..

Évaluation :

5

Manager is excellent

Évaluation :

5

Great PR service!!! Thank you so very much!

Évaluation :

4

The only negative was the inability to use the loading doors after 7pm. I work long hours and that made it a bit difficult to deal with. Otherwise, it was great.

Évaluation :

5

April is awsome

Évaluation :

4

Thank you for keeping my mother's items safe and secure. I truly appreciate not having to worry about the security and acess at all times. The staff was always attentive to any needs or concerns.

Évaluation :

5

I never had any problems at this facility and the staff is very helpful and friendly. The manager April is great and works with you whenever you have problems...

Évaluation :

2

Im going to place some stuff on my self storage and I can't do it because they have 4 trucks on the front doors of the garage. Plus I need to bring back the truck on the next day at 10am.

Évaluation :

4

Merci

Évaluation :

5

April and her staff were awesome, very helpful and very attentive.

Évaluation :

5

This Uhaul site was the 3rd storage facility we have used to store college stuff. It was by far the cleanest, safest and most professionally run. A great value.

Évaluation :

3

Need improvements in communicating certain items.

Évaluation :

3

Service was excellent place was really clean just infested in roaches.

Évaluation :

1

Horrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrong

Évaluation :

5

I truly appreciated that on my final moving day out of storage being very hot, and humid. Uhaul offered refreshments, What a nice and kind gesture.

Évaluation :

4

long time renter

Évaluation :

4

The staff was very courteous and efficient. The facility was save and secure.

Évaluation :

5

Excellent service keep up the good work.

Évaluation :

5

Very clean storage building, friendly staff!

Évaluation :

5

Will use again

Évaluation :

1

Staff at front desk was terrible...try and connect with them by phone and good luck...ask questions and good luck getting answers...would never use them again.

Évaluation :

4

Everything was great until my move out day, there was a woman with glasses who was just really upset and took it out on the customers including me. She was no help.

Évaluation :

5

Bien

Évaluation :

5

very very nice staff

Évaluation :

5

The boss there was very professional and warm. I appreciate that. Makes me want to keep my business at that place. All your workers there are the same. Great job and thanks. It's refreshing.

Évaluation :

1

Uhaul made promises that were not kept. The place was always dirty and crowded with the slowest elevator in the entire world that took so much time to move it was ridiculous. Very Rude Staff

Évaluation :

5

I would really like to thank Keith and Joe for their assistance they did an amazing job.

Évaluation :

1

Store clerk was unpleasant. Storage manager was beyond helpful, amazing and kind but whoever the gal in charge of inspecting and receiving the truck was, needs to revise her approach to csr.

Évaluation :

3

for this site it was very hard to speak with an actual employee that worked there. We always had to leave a message and never got a return call.

Évaluation :

5

I didn't have 24hours access to the facility .that was the only problem that I had other them that everything was good.

Évaluation :

5

The sale person's in the building were great and helpful.

Évaluation :

1

They were rude & disrespectful. Didn't have much knowledge about storage space, elevator size or even tell us to reserve the elevator for loading or unloading. It's not convenient at all.

Évaluation :

5

Friendly staff...always clean..

Évaluation :

5

April was extremely knowledgeable and helpful.

Évaluation :

1

The manager Zilda was awful and they sold my personal belongings for 50 dollars no I would never deal with this place again.🤬🤬🤬🤬🤬

Évaluation :

5

The Customer service is awesome!! Service Reps are very helpful and kind I recommend Clark uhaul to all my family and friends, The Service is Great👍

Évaluation :

2

The team workers were very respectful. My problem is the manager, she is so disrespectful & rude. I can not wait to get my spot in December so I will not have to deal with her.

Évaluation :

5

Thank you for your time and help

Évaluation :

1

The manger had a nasty attitude and would not let me put some things in the Re use center

Évaluation :

5

Employees are always nice and very helpful.

Évaluation :

5

Very professional and helpful. Unlike some companies the manager helped me to remember a discount I was entitled to, thanks!!

Évaluation :

1

By far the worst ever. My whole moving experience was a complete mess. Anything that could have went wrong, definitely went wrong.

Évaluation :

5

Rented several units at the facility, we had a 4 bedroom house. The facility was very clean and secure. Julie, Gilda and staff were very helpful and attentive. I highly recommend. Clark Ave UHaul

Évaluation :

5

This is the 3rd year we have stored college stuff for the summer ( all different locations)and this u-haul facility was the most organized, cleanest, safest we encountered. We definitely will return.

Évaluation :

4

I NEVER GOT MY RECIEPT PLEASE EMAIL IT TO ME ASAP receipt taken on 06/15/2018. The receipt number is 216933.

Évaluation :

5

This was one of the best place I loved everything about it, please keep up the great job

Évaluation :

3

Price increases were ridiculous. After you stopped emailing me payment notices, I called asked you to wait two days to resubmit payment, agent said sure, then bounced my account...total was 260$ craz

Évaluation :

1

I cancelled this a week ago, I expect a refund if I have been charged.

Évaluation :

4

Good, I would use them again. I had got an apt so if I do not like the apt I will get another storage unit with U-Haul on Clark. April was the best, her customer service was great!

Évaluation :

5

All of my expectations were met.

Évaluation :

1

No managers were ever there.. they took and extra 40$ off my card & whn I tried to rectify it., there was no manager there to help. The staff have no close Wht to do and I wuld NEVER EVER go back!!!

Évaluation :

1

Terrible service

Évaluation :

5

Nice place and friendly staff!

Évaluation :

5

Staff there is professional

Évaluation :

5

I've always rent from here and never had an issue. The staff is always nice!

Évaluation :

5

Very good service overall.

Évaluation :

5

Well managed location. Staff always helpful. Clean, safe, and secure. I would use this location again.

Évaluation :

5

My time with U-Haul Clark Cleveland facility amazing the staff exceptional! I would highly recommend. Thank you so much for your service. Donna Wimberly