Customer Reviews for U-Haul Moving & Storage at Clark Ave

4 046 évaluations

6000 Clark Ave   Cleveland, OH 44102
(@ Train Ave)

(216) 631-7402

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(216) 631-7402

6000 Clark Ave
Cleveland, OH 44102
(@ Train Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

No improvement needed.

Christina M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shannon S. 
Évaluation :
2

They did not not have personnel on site to solve mechanical issues. But I believe that was because it was Sunday.

David G. 
Évaluation :
5

I spoke to multiple people regarding my storage unit who were all really helpful during the booking process but on arrival, Allison Wallace , the manager from the Clark Ave site was simply AMAZING . She made my whole move in to the storage unit so seamless. Took the extra effort to walk us down to the unit to show us around and gave me another unit that was not as far to walk to when she realized there was another one open without me even asking . She gave me her personal number to call her if I needed anything and got me refunded an amount that I was incorrectly billed by one of the other workers in just a few hrs. All of this while on her day off. We are super impressed by her . Great to know that they have a responsible, efficient ,and caring manager who can get the job done!

Nikhitha C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

One I would fire that Mark guy because let me tell you why he's not a good person he when we checked and he did not even great as you were it looks like he was three sheets to the wind like he was stoned out of his head he did different things that we weren't expecting we had already booked our appointment online and he like forced us to redo it there with him because he wanted the money in store he kept saying no no we need to end this done in store and I'm like low-key about ready to put a hold on the card with anything through the app all I need to do is get some help in getting the key and he absolutely refused to help us get the key until we did the paperwork in the store so unfortunately I wouldn't recommend this location to anyone due to the situation that there's a lot of deception going on there and things like power train trips that are not good sincerely markweaver

Mark W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe t.  |  Expérience générale 
Évaluation :
3

Long line to pick-up the rental. Need a better way to expedite the pick-up process.

James T. 
Évaluation :
2

The staff were SUPER.......but the truck I received was dirty and a piece if junk. Engine light was on. Dash lights blinked, latch to truck bed gets stuck in roof of truck, was not cleaned after prior rental (was full of grass... perhaps a landscaping project). I rented all last summer and got great trucks and again, the staff was super.

Angela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emma W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MUSTAFA T. 
Évaluation :
5

Son amables y buen servicio, y siempre tienen lo que necesitas, lo recomiendo!!

JACQUELINE G. 
Évaluation :
2

received unclear and frankly wrong information regarding equipment dropoff.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica F.  |  Expérience générale 
Évaluation :
2

Instructions for how to return the truck and tow dolly were unclear and incorrect

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanjay S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANNON B. 
Évaluation :
2

I used the "self-pick up" and "return my truck" features on my phone on the U-Haul website to return the equipment, which went great and was very convenient. However, as I was about to leave, a rude, younger employee with extremely poor customer service told me to "forget what the website says, you need to return the truck to where I tell you to". I had already taken photos of the truck, the odometer readings, fuel gauge, etc., so when I moved the truck for his liking it probably put another mile or so and used more gas which may reflect inaccurate data. His poor work ethic and lack of professional communication was shocking. I'll use Penske or other rental truck services instead in the future.

Mark J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramonia G. 
Évaluation :
4

The check in time took longer than expected but otherwise very smoothly run operation. Would definitely use again

Denise E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kelvin S. 
Évaluation :
4

Faster service on the return process recommended. when equipment returned waited 28 minutes to get the email confirmation.

Odi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
4

The engine light and tire pressure light were on when I picked up the truck. Although there hasn't been any mechanical issue during the rental period, it is sometimes stressful to customers as to when the truck would break down. The staff is very friendly and courteous. He charged me for 2-day rental when I exceeded few hours into third day (I rented for 3 days but returned early).

Wai Chung Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ana G.  |  Online Move In 
Évaluation :
5

All three of the staff members I interacted with were friendly and helpful!

Jared O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy V. 
Évaluation :
5

The person who helped me was unbelievably friendly and helpful. I wish I had gotten his name. He deserves the praise!

Charles H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

I feel trucks should have cruise control.

jim S. 
Évaluation :
2

Uhaul truck smelled strongly of cigarettes, stearing wheel was sticky and there was a hole in the top corner of the cargo area. I'm glad it didn't rain with all my stuff inside.

Julie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
3

Drop off went smoothly. I did it after hours, so there was no attendant.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rex T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fayiz M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
4

The staff was very nice. It was super easy to rent the truck I needed through your app. Thank you!

John H. 
Évaluation :
5

Easy drop off!

Zachary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cosmin C. 
Évaluation :
5

This location is always excellent. Jonah did a great job getting me into the vehicle and providing the dolly i needed. Everyone is friendly and accommodating!

Bridget S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Z. 
Évaluation :
5

Jonah did an excellent job of helping us rent and attach our trailer!

Cameron K. 
Évaluation :
4

Pay a little closer to inside of windshield. A bit foggy. Not bad but could have been cleaner.

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George N M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Top notch service, courteous and fast!

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levi M. 
Évaluation :
5

Everything was great!

David S. 
Évaluation :
5

The staff was excellent. They walked me through the process and were very pleasant. I would recommend this facility to anyone. I walked away with a smile.. thank u

Kimmerly A. 
Évaluation :
3

Truck was pretty dirty. It smelled of smoke and had cigarette butts in the ashtray.

Jacob M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CARMENI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
4

Stop trying to charge people for gas that was not in the during rental. I pulled up dude says you didn't fill the truck up, I was not suppose to! The truck was less than half when I rented it. If I had not had my paperwork they would have made me pay for a fillup! I was very upset.

Jessie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gloria R. 
Évaluation :
1

I have never had a more unpleasant experience in my life. I will never use Uhaul again and I'll be spreading the word about how poor my experience was across the board.

Blake J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAEGAN B. 
Évaluation :
2

I picked up the vehicle and adjusted my mirrors. After hitting the first small bump the driver side mirror moved drastically and would not stay in position for more than a couple minutes causing a very dangerous situation everytime I had to merge left. The airbag light went on after getting on the highway which doesn't seem safe. The seat cushion for the driver's seat was basically falling out also making it hard to sit in the seat properly. Disappointing rental. Thankfully I only needed to drive for a couple hours

Andrew M. 
Évaluation :
2

I had a reservation for a van on 5-1.... I was told no vans were available even though the website said different. The associate said that I would be issued a credit but was not. There was teamwork or professionalism at that location

Lamar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald J. 
Évaluation :
2

I made a reservation for a truck and utility dolly. Showed up and the truck was ready but there was not a utility dolly. Without the necessary dolly the truck rental was essentially useless. We then found a normal dolly to borrow from elsewhere and wanted to buy a strap. The nice strap we wanted to buy was not in the system. After waiting for 20 minutes we were finally offered a different cheaper strap that hardly worked. It was a huge hassle. We struggles to move the washer and dryer from our basement and I ended up just dropping the truck off early due to not needing it. Should have just refused the reservation like I wanted to from the get go. Aside from that issue, truck rental was good and a quick process through my phone. Super easy drop off procedure as well.

KAYLA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia W. 
Évaluation :
5

Everything went well

Shirley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

The manager , customer service workers and even the security went above and beyond to help me with the 24/7 pickup AFTER CLOSING!!! Bravo Guys Bravo!!!!

Angela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

the location is excellent. the staff was friendly and professional. the truck had issues. check oil light on, ignition switch malfunctioning so it was difficult to start. this vehicle needs to be retired!

Diana J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
5

Service was perfect. I was able to get in and get out with no problems. Merci

GAYNELL J. 
Évaluation :
5

Representatives were awesome.

Fronda G. 
Évaluation :
4

When you reserve a dolly. Please make sure on is available.

Kathleen R. 
Évaluation :
5

Front desk guys were awesome. Felt like I was in good hands. Offered to extend rental for free since there wasn't a reservation after.

Andrew B. 
Évaluation :
5

Need to fix the low pressure sensor on tire

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

augustina R. 
Évaluation :
5

10 out of 10 everything was great!!!

Brianna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICKA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miriam R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert L. 
Évaluation :
5

Nice, responsive associates - equipment new and clean - process is efficient and fast

Guilllaume R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAMONIA G. 
Évaluation :
5

Your staff at this location were amazing. Both friendly and helpful.

Rachael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JMichael H. 
Évaluation :
3

Employees are nice and respectful. I only had one rude one. He started to help us, got a phone call,said he b right back,walked away,never came back! I like the one gentleman who remembers our name. Very friendly. Wish I knew his name. Black guy.

Clara G. 
Évaluation :
1

I haven’t checkout out my stuff still there and I got 24 access and I couldn’t get in

Felicita M.  |  Expérience générale 
Évaluation :
5

Michael was the best super nice made me laugh when I was having a bad day.

Felicita M.  |  Premières impressions 
Évaluation :
5

I had storage for over a year did not have any problems. If we needed to speak to an employee they were always kind and helpful

betsabet s.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Patrice R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREOGORY T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hailey W.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anastasia F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melvin j.  |  Premières impressions 
Évaluation :
5

I appreciate great service

Kelly P.  |  Premières impressions 
Évaluation :
5

I appreciate the service

Dreshawn P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Premières impressions 
Évaluation :
5

The new associate Michael did a fantastic job! Very nice and polite! The computers were down and he still took care of everything perfectly

Kathleen W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deseree M.  |  Premières impressions 
Évaluation :
5

I am dissatisfied with the truck rental 100 % they should have never let me pull off the lot with the tire the way it was and I didn't even notice it until I pulled into your facility and I spoke with one of your employees and they guided me what to do and have not compensated me none for me driving around a vehicle that could have been me and my kids is life so for truck rental probably not I won't recommend nobody but definitely for storage

NINA M.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Aubrey Y.  |  Expérience générale 
Évaluation :
5

You just need to have more moving carts

Leida b.  |  Premières impressions 
Évaluation :
5

The young man that helped us, Jonathan Perry was excellent! I chose a storage space that was too small. He corrected the issue & was very kind & professional. 2 other employees were also very nice & professional with pulling my truck out for me & checking the truck back in. Excellent customer service on a cold winter morning!

Tiffany R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene B.  |  Expérience générale 
Évaluation :
5

The facility was always clean. The staff was always friendly. I felt comfortable going there any time of the day or evening.

gina n.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marquetta c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica B.  |  Premières impressions 
Évaluation :
2

there one thing i cant stand is greed even if it only a few dollars when u dont tell people its going up and just trick us when we walk in and u have to pay more/im out

todd c.  |  Expérience générale 
Évaluation :
3

To dark in some areas and could not find my storage room nor any help to do so not satisfied at all

Lovell N.  |  Premières impressions 
Évaluation :
4

Had issues with the billing process. Other than that great experience!

BENNETTA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCUS C.  |  Expérience générale 
Évaluation :
2

They take forever because only one person at the counter is actually taking care of the customer, 3 times it was the same. They canceled my truck after I spent hour and a half the night before making my reservation with them because I was a hour late for pick up but isn't that what the reservation is for?... staff was friendly

Zully R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRELL J.  |  Expérience générale 
Évaluation :
5

After having a rough start Jose made things so much easier for me. Thank you for the great customer service ever.

Jennifer S.  |  Expérience générale 
Évaluation :
4

Recién estamos rentando.

zulema n.  |  Premières impressions 
Évaluation :
5

It was great having the ability to rent the truck and store at 1 location.

Ann S.  |  Expérience générale 
Évaluation :
5

I hv been happy with your services

Nancy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWERANCE J.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Abel G.  |  Expérience générale 
Évaluation :
1

Customer service sucks they didn't explain the hours of operation to me nor did they explain how to get in & out of the building. They gave away my rental truck that I received a week ago. Thank God they was able to replace it. I felt like my time was wasted due to there Negligence

WILLIAM V.  |  Premières impressions 
Évaluation :
5

We just moved in and everyone has been very helpful so far!

Hannah R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramonita R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather m.  |  Expérience générale 
Évaluation :
3

Management changes regular? Facilities is okay keep. Elevator has issues? Heating is excellent. Safety is not a issue thus far. Prices is fairness.

Edger H.  |  Premières impressions 
Évaluation :
4

I did not have a problem the whole time my storage was there, and my storage was there over two years! Excellent!

RONALD V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiarra W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Graylyn H.  |  Expérience générale 
Évaluation :
5

Estoy muy satisfecho

Luz G.  |  Premières impressions 
Évaluation :
5

Great customer service friendly staff Very professional

Angel P.  |  Premières impressions 
Évaluation :
2

Sorry but since a new management and team took over these are following issues I had since about 6 months going back. No help with online access or getting corporate on the phone. Asked several times for the store manager to call me to get due dates changed he never did. Which several times resulted in late payment n being charged a late fee. The store office is always gloomy and not enough lights on are they vampires? Excessive fees during a pandemic when I been renting the one unit for over a year no issues until this new management took over at the Clark location. Crazy thing is too i brought that location 3 other customers 2 whom still have paid rentals there.

Sashewa G.  |  Expérience générale 
Évaluation :
5

The storage facility was well lit and very clean. The security cameras made me feel safe as well. There was no sign of unwanted pests. I highly recommend it.

EDWIN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HARRISON G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph E.  |  Expérience générale 
Évaluation :
1

I've had this unit for years 2013 recently someone made a mistake and my account is wrong represented as delinquent July, August, 2021 I have the receipts showing paid and the correct amount $69,95 and since the mistake my end date 30th each month,and price is wrong not $ 99 Uhaul said stop and started my storage unit as if was June this yr with wrong price not my fault they messed up, and has not sent me the zero amount,right day, price $69 and my free month proof of Bill email. Sincerely Shirley Crawford

SHIRLEY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neachelle D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericka H.  |  Expérience générale 
Évaluation :
1

My reason for not being satisfied is based on the manger who stole our money, She informed us that paying on cash, she could not charge us the taxes and give a discount on labor for insulation, she said her boyfriend does all installments for the hitch and bike racks. She said we moved out when we actually didn't then put our storage unit in someone else name. She was supposed to install a bike hitch on my vehicle and was paid to do so. But gave us the run around and as of this day 07/11/21 it still hasn't been done. I've asked the staff to have the GM give me a call and guess what, He hasn't called me either. If I'm not mistaken his name is Tim/Tom at least that's what I was told when I came over to the store when I found out that the manger had been fired. So no I wouldn't recommend anyone storing at this location. Uhaul don't want to be responsible for me getting my money back or service that was already paid upfront to their manager. They have refused to call me back let known apologize for the misrepresentation of an employee that they hired in my eyes rip people off while they still collect out money. As a customer why am I chasing U-Haul to resolve this issue. They are aware of what was going on and did nothing to help us,

Tonya B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiera T.  |  Expérience générale 
Évaluation :
2

I made my reservation online. When I came to pick up the truck, I had a hard time finding my truck, so I was driving around slowly to find it. As I was driving around slowly a short white woman with a raspy voice appeared at my car window and said "what are you doing?!" She really scared me. I told her what I was doing, and noticed she had a U-Haul shirt on. At first she said "the truck is not here… " I think she walked off at that time… I didn't know what to do, so I kept driving around slowly to find a truck, because the app said The truck was there. She popped up again beside the car and said "the truck is the last one down there. " I drove to the truck, parked in front of the truck, and started taking things out of my car to put in the truck. She appeared again and said something really quickly: I heard her say "… Click that you got the keys… "She quickly walked off. I kept taking items out of my car. That lady appeared again with the keys, and she left. I never saw her again. I arrived later than expected, and it took me longer than expected to put the items in the U-Haul, so I called the UHaul 800 number, and eventually ended up talking to that woman (I didn't expect that: her voice is very distinct: I asked if it was her, to verify and she said it was). I asked her if I could extend my time (I 1st thought I only needed The truck for four hours). She said that technically, I had the truck for 24 hours, "so when you drop off the U-Haul, just make sure you drop it off within 24 hours of the time that you originally signed up for the truck.") I decided to keep the truck for an additional day, so I called the 800 number to change the reservation. When I called, the customer service rep stated there was no record of me having the truck, and that I had canceled the reservation! I had also made arrangements originally to use a storage space at that site. When I came to drop off the truck, it was closed! No one had told me what time the office closed. Fortunately the female Security Guard was there, and was very helpful. I simply left the U-Haul truck where I originally parked it (in front of the propane tank area). The next day, that little white lady and a young man (thin, light brown) were at the desk. They both became quite agitated when I arrived (I arrived about 5-10 minutes before closing) The woman stated that they had to close in two minutes, and there wasn't much she could do. I told her that I had a truck full of furniture, and needed access to the storage space. She became even more agitated: "what's the number of your storage space? " I told her I never received a storage space number. She started moving even faster, and said something like "I don't have a space… I have something on the third floor… " I told her that I would take whatever she had, because I needed something to put the furniture in. She had the young man create a contract, he told me my Storage unit number, gave me a card to check in, and quickly told me about checking in and checking out.… Very quickly… When I walked over to access the storage space, I didn't know what door to go into. So I walked back over to the desk: the young guy was walking away, and never looked up to help me.It was obvious he did not want to talk to me. I roamed around the storage spaces… I was not given a map… I eventually found the space, and it was a space off the ground! It had a plastic green drawstring thing in place of the locker… There was no lock… I noticed all The other locks looked the same… No one discussed anything about the U-Haul locks (I have never rented storage space from U-Haul before). I called the next day, and spoke with someone on the phone (I Think it was José). He was very nice, and asked me if I wanted them to move the truck in the bay area. I told him yes. I Think I also told him that I needed a new storage space. Once again, I had arrived just before closing time (I work in Midtown every day, and cannot leave any sooner than I did). I was given a new storage space: 3229. When I went up to access the storage space, 3229 had a lock like all the other storage spaces, and a small red padlock above that one. I was totally confused, and went back down to the front desk. Once again, everyone was gone. The African-American gentleman that works outside was very kind… he wasn't able to help me, but allowed me to talk through all of my frustrations and made me feel better. The rest of the details are fuzzy… I remember trying to call U-Haul through the 800 number again: I was on hold for very long periods of time. I was trying to call during work, and could not stop working, so I would have to hang up and try again later. I eventually got in touch with Michael, who offered a storage space for 30 days for free (which was my original agreement online). I got the lock Friday, and Moved my items in Sat

Sonji B.  |  Premières impressions 
Évaluation :
3

The bay door access was not enough time.

joshua s.  |  Expérience générale 
Évaluation :
5

I had my things in a storage unit here almost a year. I never had one problem with any of the options or any of the workers here. They will get my patronage again in the future for sure. The workers were great and always helpful and down to earth. The place was always clean and never had a leak or anything.

jason c.  |  Expérience générale 
Évaluation :
1

I reserved a unit online a week before I moved. I was given a confirmation number a guaranteed my size unit was available on the date I needed it. I show up with a 15 foot truck fully packed and was told the unit I RESERVED A WEEK BEFOREHAND!!! was not available and they would give me a smaller one so at this point even though it was to small I had to take it. I go to the unit they give me and it is obviously in use already! I go back again and this time I am told I guess we do not have any. Oh well. All this bull**** took over an hour to go down and not once was I given an explanation or an apology for the utter incompetence of these people running this place...Appalling in the extreme and if this is the way they treat paying customers horribly disgusting. This should have been handled in a professional manner instead I got...oops my bad

Kimberly S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TYLER D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debbie L.  |  Expérience générale 
Évaluation :
5

Everyone was truly helpful and very respectful

milagros s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERDENA D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sharon b.  |  Expérience générale 
Évaluation :
3

When we got our property out of storage the mattresses had rat poop on them

Evelyn O.  |  Expérience générale 
Évaluation :
3

I thought it was very nice cuz imma give me a month free rent on that room but that room was not lit at all it was no way to see back there storage the halls was lit though people were nice thanks

Terry B.  |  Expérience générale 
Évaluation :
3

The facility had lots of size options. However, the height of 6' seems limiting for tall items. Also, the facility is so big, that our unit was one of the farthest. Having to cart items from our vehicle was not very convenient.

SHANKAR S.  |  Premières impressions 
Évaluation :
5

Me gusto el servicio y mantenimiento y los trabajadores muy amables y serviciales gracias por todo fue un placer conocerlos que Dios me los bendiga siempre que tengas un buen fin de semana.

elias m.  |  Expérience générale 
Évaluation :
5

Jose was a great communicator in everything, from pricing to how to access the storage facility. I understood everything and it was easy to set up everything thanks to him. A real asset to U-Haul.

Nancy M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas B.  |  Expérience générale 
Évaluation :
4

I just wish I could have got a closer storage room

Terry B.  |  Premières impressions 
Évaluation :
4

Busy place , but friendly and helpful staff .

franklin r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Olivia N.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRISON G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricardo i.  |  Expérience générale 
Évaluation :
3

First I paid for 24 hour entry and couldn't use it and I told them and had it removed from my account and asked to be credited to my account and haven't heard anything then I moved from 1 unit to another and closed the account for the 1st unit and was told I would be given this month's charge will be refunded back to my card and after 3 business days and a weekend I haven't received the money yet, other than the money problems I love renting a unit at this storage facility and the staff is great.

Joseph E.  |  Premières impressions 
Évaluation :
3

It took a minute to find a ladder to get to my unit only to find out the ladder was not stable at all. I couldn't get the lock on and had to go all the way to the sales part of U-Haul to find someone . I didn't get his name but he was extremely nice and came to my unit and saw that there was an issue with the hole alignment. He had to bash the lock on the metal attachment just to get the

Krystian B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph m.  |  Expérience générale 
Évaluation :
5

Everyone at the 6000 Clark Avenue U-Haul has been helpful during my move in, move out and a truck rental. This includes Lisa, Abel, Brandon and Michael. Many thanks and keep up the good work!

Christopher J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie f.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Josieanette P.  |  Expérience générale 
Évaluation :
3

Above everything else the staff was excellent

LONNIE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan stuart p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANETTE H.  |  Expérience générale 
Évaluation :
4

The employees I dealt with provided great customer service and I had no issues with my unit.

Jason S.  |  Expérience générale 
Évaluation :
5

Highly and extremely always helpful, i give it a 5 🌟

marisol d.  |  Expérience générale 
Évaluation :
5

Great work

Gregory W.  |  Expérience générale 
Évaluation :
3

Long story short I got to the facility around 6:20ish(pm)It was closed. Then 30-40 mins later and calling the number on the box that no one answered, I finally figured out how to get in cause it wasn't explained throughly.. Then after finding my unit it was locked.. tried calling no answer.. I was tired so I seen the storage directly across was available so I used it.. then leaving the alarm went off and I couldn't sign out. It was a horrible experience. The manager didn't do enuff for my time and experience.. jus brushed it off and told them to rewrite my paperwork, and cut the lock off.. But the rest of the staff was great.

G H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

pamela s.  |  Expérience générale 
Évaluation :
4

Everyone was very helpful!

pamela c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eboni t.  |  Expérience générale 
Évaluation :
5

Keep up the good work. U-haul needs to add a rewards card to its agenda for recurring clients.

Jacqueline G.  |  Premières impressions 
Évaluation :
5

April sarges is very professional and polite. Extremely courteous to customers and is loved by the staff. A real asset to uhaul.

joseph g.  |  Premières impressions 
Évaluation :
5

I came here from the uhaul storage on brookpark and Tiedeman in Parma. The staff was so disrespectful I almost chose a completely different company but the staff and mgr at the Clark location was so polite and helpful I wanted to tip them but they refused.

Alphonse D.  |  Premières impressions 
Évaluation :
5

Very helpful ..... the GM Responded to my phone call after hours to get me started.

Derek L.  |  Premières impressions 
Évaluation :
5

Very clean was able to to get in and out with no problem no matter what time and the staff was excellent very professional..I would use you for my storage in the future.

verna e.  |  Expérience générale 
Évaluation :
5

Randy was very nice and helpful. This location has employees everywhere so there is always someone near that can help.

Ramona L.  |  Online Move In 
Évaluation :
5

When can I get a month free?

WYNETTE L. S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

pamela s.  |  Premières impressions 
Évaluation :
4

I had a good experience keeping my belongings here, the unit was clean, secure, and easy to access. My only complaint would be that the elevator is quite old and slow and there is only one so if multiple people are there at the same time it takes a pretty long time to get your things in/out.

Julie H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAIRE B.  |  Expérience générale 
Évaluation :
5

Can’t remember the guys names from when we checked out but all Very helpful and great experience.

Kim S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jess L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shontia d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hana W.  |  Expérience générale 
Évaluation :