Évaluations des clients U-Haul Moving & Storage at Clinton Hwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Clinton Hwy

Cote générale :

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VICTORIA C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

AUDREY P.
Évaluation :

Nancy was so helpful and pleasant. She really brightened my day.

Carey L. | Premières impressions |
Évaluation :

The U-Haul resevation person did not reserve my storage bin like we discuussed, by me renting a trailer I qualified for one month of free storage. When I got to the drop off center in Clinton, Tn to uinload my trailer, I didn't have a resevation and the person working at the Clinton location informed me that he was not going to give me the sized storage bin that I need for free. The service provider would oly give me the sized storage bin that he thought I needed, which I explained to him was not large enough to accomadate all of my belongings, he told me that he did not care and that it was. To makke a long story short I ended up with a storage bin that is way to small and I've had to find somewhere else to store my things.

STEVEN E.
Évaluation :

Le client n'a pas laissé de commentaire.

DENNIS S.
Évaluation :

Staff was rude and unprofessional. I waited 20 mins to check in..seems staff was more interested in talking about sports than checking me in.. I will not use this particular location again.

WILLIAM P.
Évaluation :

We were treated with professionalism from Nicole, JD & Glen. This is a top notch facility.

John G.
Évaluation :

Guy yells at me from the door, "You doin self checkout? I asked if that's what he preferred. He said Yea, that's great". Self checkout wouldn't upload photo of dashboard, so it couldn't be completed. Bang on door, guy say no problem, you're good, so I get charged an extra day because they show me checking in at 11:30 when I was there a 1/2 hour early. NO MORE UHAUL HERE!! That's for sure.

DANTIMIA G.
Évaluation :

Put gas back in more than expected turned truck in before the next day and still get charged 100 no not kool

BRENDA S.
Évaluation :

Everyone there was so great

Danny W.
Évaluation :

Le client n'a pas laissé de commentaire.

Jamie M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis R.
Évaluation :

The drop off location could not have been more friendly, but also as far away as possible from our location. It would have been much more convenient to have dropped off in West Knoxville, at any of the Uhaul locations. The inconveniences were many.

MICHAEL S.
Évaluation :

Jd acted like a douchebag anytime we dealt with him but everyone else especially glenn was super helpful

Corey R.
Évaluation :

Na

Brent M.
Évaluation :

Good job

Keith C.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles G.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL B.
Évaluation :

Wouldn't change anything

PHILLIP G.
Évaluation :

This location does not follow or endorse any CDC guidelines with the current pandemic we are in. None of their employees had face coverings, mask or shield, for the safety of their customers. They also, when assisting their customers, did not follow any of the 6ft guidelines.

JEFFREY J.
Évaluation :

Le client n'a pas laissé de commentaire.

David W.
Évaluation :

This okay was okay, sacramento location in California is horrible. Nobody in this entire business listens to the customer and does what the customer says. Their beyond money hungry they'll screw you ever way they can.

Joshua H.
Évaluation :

The rental process went smoothly with no surprises. The employees at this location could use some significant help with their customer service skills and manners. Additionally, the 3 employees I encountered were not wearing masks, which is concerning to say the least. Other than that, it was fine.

Rachel W.
Évaluation :

When I rented the trailer and dolly I paid for 2days on the 3rd day I rented I should have been charged for 14.95 and then 7.00 the dolly why in the hell am I charged 129.00??? When I already paid for my rental I never get charged like this.i had an emergency with my son me and my wife have 1 car we had to take him to the emergency room.i couldn't find a direct number to call but called the 1800 number to tell them what was going on and that I'd be late she never said anything about charging me extra please someone fix this I rent feo. U guys every 2wks I get a trailer iam not happy at all seeing 129.00 charge!@@

larry T.
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Le client n'a pas laissé de commentaire.

JAMES T.
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Le client n'a pas laissé de commentaire.

Gerald P.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHELLE P.
Évaluation :

The first truck we were given was very dirty, and the engine light was on, indicating that maintenance was required. Thankfully, our pick-up occurred during business hours, so there was someone available to assist us, and the staff were very professional. We were given another truck with very little delay.

AMANDA C.
Évaluation :

I had reserved to drop off the truck at the Tazwell Pike location. Upon arrival I was told my reservation there was canceled. I received NO notification about this. I had to waste a lot of time in my day of moving because of this inconvenience. I called the Clinton Hwy location to see if I could drop off there. They were so nice and helpful and welcomed me to do this even though I had no reservation.

JOHN N.
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Le client n'a pas laissé de commentaire.

KENNETH P.
Évaluation :

Keep up the great work 👍

Terry J.
Évaluation :

Nothing everything was perfect!

GALEN H.
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Le client n'a pas laissé de commentaire.

Ronnethyst W.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
Évaluation :

Glenn was very friendly and professional.

SPENCER M.
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Le client n'a pas laissé de commentaire.

Jeffrey L.
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Le client n'a pas laissé de commentaire.

Brianna C.
Évaluation :

Le client n'a pas laissé de commentaire.

Seth R.
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Le client n'a pas laissé de commentaire.

NATHAN M.
Évaluation :

Le client n'a pas laissé de commentaire.

PETER D.
Évaluation :

Efficient fast service. Nice clean truck. Easy quick return. All at a great price.

Ashley H.
Évaluation :

I had a 7am pickup scheduled. The manager was supposed to open the shop and want there. Two othe customers were also there for pickup. They had to call general manager and store manager then had to call in another employee. He was great and very nice.

JOHNNECIA D.
Évaluation :

Lazy people behind the counter & bad customer service skills

David W.
Évaluation :

COMMUNICATION. I had told over 5 people we needed our boxes shipped to Johnson City and they swear they made the change and they never did my boxes went to Knoxville, then you wanted to charge me an extra $1008 insane. Didn't even offer a cheaper route I did research and got a truck for $80 and saved money which I shouldn't have ever done if you would have just sent my boxes where I said. Then sitting on the phone for hours on end and have people be rude and not listen. My overall experience sucked and I would never in a million years suggest someone to use you.

MAURICE B.
Évaluation :

The trailer was clean on the inside, but definitely needed washing. It looked like the last user must have run thru snow or wet weather because it was filthy. I cleaned all of the lights and reflectors prior to leaving on my trip.

DAVID S.
Évaluation :

The man who signed me in was VERY rude, didn't wear a mask. His customer service skills was a 0. I think his name was Travis.

Sonnia D.
Évaluation :

Nothing...Service was excellent.

MARTHA R.
Évaluation :

Le client n'a pas laissé de commentaire.

BOBBY P.
Évaluation :

Clean and ready to go. Have used this location before. Always great.

Benjamin P.
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Le client n'a pas laissé de commentaire.

Sterling L.
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Le client n'a pas laissé de commentaire.

TIFFANY J.
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Le client n'a pas laissé de commentaire.

GARY A.
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Le client n'a pas laissé de commentaire.

DEAN B.
Évaluation :

The team was very friendly and helpful.

RONNIE G.
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Le client n'a pas laissé de commentaire.

George D.
Évaluation :

Very please and will use again

Rachel W.
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The lady that helped me was so professional and knowledgable. She was down to earth made us feel comfortable ! It's never mattered which uhaul I used as long as we got what we needed to move over the years. But I will search this store out just to have her to handle our accounts in the future. Thanks!

MORGAN P.
Évaluation :

Helpful, concise, efficient and friendly. Will be using again. Would refer to a friend

Monty B.
Évaluation :

Le client n'a pas laissé de commentaire.

Christian S.
Évaluation :

The check in, pickup and drop off processes were very efficient and safe. We had to extend our rental while we had the truck and that process was very easy and efficient. The truck was clean and well maintained. We ended up having to store our furniture and possessions on the truck for two weeks and it remained completely dry and secure even during some heavy rainstorms. Overall a great experience.

Rodney G.
Évaluation :

Le client n'a pas laissé de commentaire.

HOWARD H.
Évaluation :

The gentleman who assisted us was wonderful... Very personable and helpful. I unfortunately don't know his name. I do hope you can find out through our records and let him know.

TIFFANY S.
Évaluation :

Aaron was extremely helpful. Thank you!!!

WILLIAM N.
Évaluation :

Please have all employees wear masks during the pandemic.

JEFFERSON H.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES H.
Évaluation :

Le client n'a pas laissé de commentaire.

JILL L.
Évaluation :

One person working. He was doing a great job but I was in line for 20 minutes which was very hard cor mw as I am handicapped. You charged me for anorher day because my phone would not down load a picture of the mileage to you. I called and explained this to a lady but you charged me anyway. I have limited funds so thanks a lot for that U haul. I had the truck back at 848pm that evening. 5 trucks had already been returned ahead of me.

BARRY S.
Évaluation :

More thoroughly clean mud residue from trailer, there was a once over attempt to clean; the mop needed to be rinsed and one more pass over the trailer bed. The lady who cleaned the trailer was super cheerful and polite. All personnel at the pickup and drop-off location was polite and accommodating!

Jeffery L.
Évaluation :

Our experience overall was good. The pickup location was excellent and the truck performed very well. What we disliked and disagreed with was being forced to drive some 15 to 20 miles out of the way to the drop off location. We have a uhaul location only minutes from our house and after driving to the predetermined drop off location we were charged for the extra miles that in all probability would not have been driven if we could have returned the in our part of Knoxville.

JOHN N.
Évaluation :

No problems, easy tutn in process.

WILEY P.
Évaluation :

Stood in lobby for 12 minutes before I was greeted. Employees washing their cars and smoking outside while I was waiting. Store needs better supervision and management. It is not my intent to criticize. I own a business and would want to know. No apology for waiting given. Honestly The staff needs customer service training.

AARON L.
Évaluation :

Quality of customer service was good, the workers present were very helpful, but the location needs more workers to serve the number of customers present. The 30 minute wait to be helped renting a car dolly caused me to miss my appointment picking up my car from the shop before it closed.

TAMMY M.
Évaluation :

Le client n'a pas laissé de commentaire.

SUZANNE M.
Évaluation :

We had a perfect experience and will rent from this UHaul again!

Barry B.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew W.
Évaluation :

Offer excellent out-of-the-box type incentives to move many of the idle trailers and trucks to Northern and Central New York. They need them there, badly. I paid quite a bit to haul a tiny trailer to Knoxville. BTW, if you need a truck delivered to Northern New York, let me know. And, I have more possessions to move here to Knoxville this Spring, so any deals you could make me would be appreciated.

Michael F.
Évaluation :

Le client n'a pas laissé de commentaire.

samuel M.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H.
Évaluation :

They assigned me a van in the morning that had not been checked in so when I returned there was a delay in returning the van because my name was not attached to it. We had to guess on the mileage so I may have been overcharged. Not unhappy with the overall experience just think you need to add a check somewhere before keys are handed over to the customer.

ELSIE R.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark F.
Évaluation :

Le client n'a pas laissé de commentaire.

Travis H.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY Q.
Évaluation :

There are numerous places in Knoxville to pick up a U-haul product. I have a couple dealerships closer to me than the Clinton Hwy store, but I prefer to drive the extra few miles to have them service my needs. The Clinton Hwy store is the best maintained, and has the friendlies staff I've dealt with, both here, and in other cities I've lived in. I have high praise for them, and I plan to always rent U-haul products there..

MARCUS D.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa L.
Évaluation :

Le client n'a pas laissé de commentaire.

MARCUS R.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFF C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert K.
Évaluation :

Le client n'a pas laissé de commentaire.

Derek M.
Évaluation :

Tell every customer that they need to verify fuel and mileage via link from text message immediately upon getting in truck before they leave. I was not told and did not see the text until later. Mileage and fuel were incorrect and I got charged for miles I did not drive.

THOMAS B.
Évaluation :

Le client n'a pas laissé de commentaire.

CARL Z.
Évaluation :

Le client n'a pas laissé de commentaire.

REBECCA B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey H.
Évaluation :

Super friendly staff

Jeffery B. | Expérience générale |
Évaluation :

That team at that location were professional experience and very friendly. Awesome staff.

Janna C.
Évaluation :

Le client n'a pas laissé de commentaire.

Simone W.
Évaluation :

Esp during this Global Pandemic the vehicles need to be cleaned and disinfected. This van was dirty!!! Build up of dirty of the steering console, seats needed vacuuming and the smell of stale marijuana. I cleaned and disinfected myself. I should receive a credit

MYRA T.
Évaluation :

I really don't know what could be done to improve the service. I was very happy with the way we were taken care of. Very respectful no worries. So thankful.

ANTHONY A.
Évaluation :

Le client n'a pas laissé de commentaire.

gary B.
Évaluation :

Le client n'a pas laissé de commentaire.

JASON H.
Évaluation :

No complaints! Everything was fast, clean, and up to expectations. The one issue I had was the trucks were not properly parked, so mine was in the middle of a line. The staff immediately worked together to get my truck out, and I overheard them making a plan to repark the trucks to match the database. I was impressed with their speed to take care of a problem that cropped up.

Forrest D.
Évaluation :

Received email receipt to drop off at downtown location at no specific hour. Arrived their and went online to the link provided to check in vehicle.... Where I am told that I am 4 hours late and at wrong location. When I arrived the staff was friendly however they “were unable to do anything” and charged me for an extra day when I was never given a drop off time and showed him the receipt that had me set to drop off at another location. This seems like more of a U-Haul company issue than location... but there is now where else to put this

MATTHEW K.
Évaluation :

Le client n'a pas laissé de commentaire.

maryjean R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jakob G.
Évaluation :

Employees and customers were not wearing masks. The truck and service were excellent though.

melissa P.
Évaluation :

Le client n'a pas laissé de commentaire.

Cory S.
Évaluation :

Le client n'a pas laissé de commentaire.

DUJUAN D. | Premières impressions |
Évaluation :

The service was wonderful and quick. I felt like they actually care about their customers

Tara P. | Expérience générale |
Évaluation :

Worst experience I’ve ever had. The employees need a change in attitude. Never coming back and telling all my friends to NEVER go to this location!!!!!

Tamikka P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kesha V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

YOLANDA B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jenna G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Fred B. | Premières impressions |
Évaluation :

Very helpful people

Tara P. | Premières impressions |
Évaluation :

After driving 6 hours to get to the storage unit we were VERY displeased with how rude the guy was that helped us. I had reserved a unit but when I got there they said that they didn’t have any available.. and only gave me one unit that was a 5x10 when I ordered a 10x10... clearly I needed a 10x10 because of the amount of room needed..But thankfully the owner was able to get everything straighten out for us. JASON IS AWESOME!!! Very thankful for him!

Stacy P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Lakeesha S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

BABACAR T. | Premières impressions |
Évaluation :

Helpful associates.

GEORGE J. | Premières impressions |
Évaluation :

Well Done U-haul Clinton Highway Team Now where's the pizza?

tynecqua b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lynne M. | Expérience générale |
Évaluation :

Please check the rodent traps in 1600 area. When I moved out the other day, I smelled dead animals. Other than that, thank you for excellence customer service! I will recommend you.

Dana B. | Expérience générale |
Évaluation :

I would like to speak to upper management about this transaction

Dana B. | Premières impressions |
Évaluation :

Everything was do exceptional.

Sherrie R. | Expérience générale |
Évaluation :

The climate control wasn't worth the extra expense, as temps weren't well monitored-often too hot. My unit leaked during an especially heavy rain. Items mysteriously disappeared out of it & the lock would sometimes be turned backwards from the way I placed it. Since the new office & truck facility was built next door, it seemed that there were no cameras on the actual storage units, & a property next to it could have provided access over the fence due to the difference in ground levels. The price kept going up-most recently after UHaul advertised giving free storage to students (obviously at my expense).

Jaz Maine A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

eglael b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

eglael b. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

R K W. | Premières impressions |
Évaluation :

Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.

David H. | Expérience générale |
Évaluation :

Employees were friendly and helpful.

David H. | Premières impressions |
Évaluation :

Personnel was friendly and helpful. Unit was clean and easily accessible.

LAURA M. | Expérience générale |
Évaluation :

I couldn't have asked for a better experience!

Eddie B. | Expérience générale |
Évaluation :

the guy that works full time and helped me is a great employee for the company

joseph r. | Expérience générale |
Évaluation :

Very nice service

Trevis G. | Expérience générale |
Évaluation :

I loved this facility... It was clean affordable and the Staff treated me like family. Also Kudos to Jason for his dynamic customer service skills! 👍👍👍

Barbara B. | Expérience générale |
Évaluation :

The location on Clinton Hwy in Knoxville has the greatest staff. Very helpful and friendly. I wouldn't think twice about using them again if needed.

Barbara B. | Premières impressions |
Évaluation :

The staff on Clinton Hwy were very helpful and friendly. Made my moving experience a little less stressful.

Andrew B. | Premières impressions |
Évaluation :

The Knoxville staff was excellent. They offered ice cold water. Jason stayed late in Knoxville while my brother and I finished up unloading the truck. Thank you Jason

James L. | Premières impressions |
Évaluation :

Excellent service

linda k. | Premières impressions |
Évaluation :

They were very helpful and courteous.

Kimberly R. | Expérience générale |
Évaluation :

This is a great place to store your things - clean, safe, and with the most staff!

Kimberly R. | Premières impressions |
Évaluation :

Everyone at this location is so friendly and knowledgable. The manager always is a great help and extremely easy to work with.

Karen C. | Expérience générale |
Évaluation :

The staff very helpful and friendly I would rent from U-Haul again!!!!

Erin r. | Expérience générale |
Évaluation :

Good location and easy to navigate to the storage facility rooms

Charles B. | Premières impressions |
Évaluation :

I would highly recommend Uhaul for all your moving experiences!!

miles k. | Expérience générale |
Évaluation :

This is a secure location with a very good staff.

Cooper L. | Expérience générale |
Évaluation :

No

Chris H. | Premières impressions |
Évaluation :

Nicole was very helpful and very professional in assisting me with my storage unit rental process.

Karen C. | Premières impressions |
Évaluation :

Everything was great !!!!

CYNTHIA L. | Expérience générale |
Évaluation :

This location is the BEST one I've EVER done business with over 30 years. I was locked inside the storage area once and it took SOME TIME b4 anyone could be reached to let me out. Improvement needed .

Megan M. | Expérience générale |
Évaluation :

Jason was AMAZING! He absolutely made the moving/storage experience easy and smooth. I would come back to this location, even though its not most convenient to where I live, because of him.

Lindsey G. | Premières impressions |
Évaluation :

Pick up was fast and simple. I got a trailer that looked like it was brand new, so I had no trouble making the 600 mile drive with it. Rental extensions and adding storage was also simple and easy!

Heather O. | Expérience générale |
Évaluation :

Staff was always courteous and helpful. Very friendly people. Great customer service.

George J. | Premières impressions |
Évaluation :

Best U-Haul crew in Knoxville Tennessee impeccable service

Jacqueline R. | Expérience générale |
Évaluation :

Loved them

Paul D. | Premières impressions |
Évaluation :

Move-in and rental equipment return was quick and efficient.

HELEN S. | Premières impressions |
Évaluation :

Best experience I have ever had at a storage facility. The owner was very helpful and nice

janaya r. | Réservation |
Évaluation :

Experience was great

Virginia W. | Expérience générale |
Évaluation :

The staff is very helpful and always willing to help with most of our needs.

LAURA M. | Réservation |
Évaluation :

The staff was very friendly and helpful! The storage facility is clean. I would definitely recommend U-haul to a friend.

PATRICIA D. | Expérience générale |
Évaluation :

Thanks!

Debra G. | Expérience générale |
Évaluation :

There's a young lady who works there..very nice and very helpful..but there's an older grey haired gentelman that needs to retire..he is not pleasant. Time to retire.

Lorin S. | Réservation |
Évaluation :

I had such an easy time renting from U-Haul. I was graced with a brand new truck, and everyone I encountered went over and above to help me out and answer my questions, I definitely recommend.

Alan P. | Expérience générale |
Évaluation :

Staff went above and beyond to solve issue with storage. Thanks.

Megan L. | Expérience générale |
Évaluation :

Jason helped us get what we needed so we could get on with our move. We asked about second hand furniture in the Knoxville area as well and he gave several great suggestions. Very friendly

JOE L. | Expérience générale |
Évaluation :

none

Aria T. | Expérience générale |
Évaluation :

The facility itself was fine and the unloading process for my Ubox was easy, but there was an older male staff member whose name I did not catch who was extremely rude. Jason was very nice though.

Donna M. | Expérience générale |
Évaluation :

The young man ,Assistant Manager, was very very helpful to me. He understands excellent customer service.

Non reviews have been submitted for this location.

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