Évaluations des clients U-Haul Moving & Storage at College Dr

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at College Dr

Cote générale :

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Teena S.
Évaluation :

Le client n'a pas laissé de commentaire.

TONY V.
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Your service is perfect!!!

Andrew P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ann C.
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No call to confirm drop off or pick up time as promised. There was a large crack in the floor of the pod where the corner did not meet so the ground was visible! Sent photos to uhaul as they requested and the never responded!

SYNTHIA R A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS PEERA Y.
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I actually had a very pleasant experience until I got my final receipt with an after hours return fee that was never disclosed to me by the representative that first helped me. The truck was dripping some oil that I gave up on after being on hold for 30 minutes, I was later scolded by the GM and blamed that because I've rented before I should know the after hours process. A $20 fee was never discussed even after I asked about the after hours process. I only returned it after closing so my car wouldn't sit in their parking lot for no reason. I followed all procedures and executed all of them as I was told. The manager continued to turn the situation around on me and he ultimately did the right thing and refunded the fee, but made sure that I would never forget it either.. He single handedly turned my good experience into a terrible one, but he won't have to deal with me ever again.

SUSAN S.
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Le client n'a pas laissé de commentaire.

SUSAN S.
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Le client n'a pas laissé de commentaire.

Frances H.
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no improvements necessary

JOSHUA JOE C.
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When you leave a open drop-off don't call and tell the customer were to drop-off the truck or the truck in one spot and the trailer in a nothing

Steven C.
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Le client n'a pas laissé de commentaire.

JOHN I M.
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Inside of the trailer was filthy. I had to clean it before moving items into it. Staff was great and very helpful.

Ryan D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SAWSAN SHARAF C.
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Customer service Improvement , The customer service was very bad and unfriendly .

Tucker B.
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Le client n'a pas laissé de commentaire.

STEPHEN DANIEL I.
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Jason was super friendly and helpful. The trailer I used had been used for rock/gravel. There was rock/gravel left in the back when I picked it up. I paid it forward and cleaned it out before I returned it, so your next customer wouldn't have to deal with it.

BRIAN FLOYD B.
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Le client n'a pas laissé de commentaire.

JOHN JOSEPH B.
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Very well maintained. Excellent Customer service!!

SKYLER KENT M.
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Le client n'a pas laissé de commentaire.

KEVIN WAYNE B.
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Everybody was super friendly and helpful

ROY EDWARD M.
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Le client n'a pas laissé de commentaire.

RUBEN G.
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nice full service facility but it's not cool when their cargo vans take 2 gallons of fuel over the Full line. So, if you get it with full fuel, don't top it off, be careful not filling it over the F symbol or you'll end up throwing $10 in the trash because they won't credit you for that.

KAREN L.
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Le client n'a pas laissé de commentaire.

Brandon T.
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Make sure the tires aren't flat before allowing it to be released back into the fleet.

Kathy L.
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Awesome and quick!

MARIE ANN JEANET M.
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Le client n'a pas laissé de commentaire.

MAHARLIKA W.
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Le client n'a pas laissé de commentaire.

Larry R.
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Le client n'a pas laissé de commentaire.

Larry R.
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Le client n'a pas laissé de commentaire.

Michael K.
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N/A

Kim G.
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The two guys were right there and removed the trailer and checked me out within 10 minutes. I always use this location.

GAIL PATRICE S.
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There is a problem with my bill! I was charged for over 100 miles. I live 10 miles from the location where I also have a storage unit. We made 4 trips total. 3 possibly 4 round trips to the storage unit, which should also be on your outside cameras.......at 3 round trips that is 60, at 4 round trips that is 80 miles, not over 100!

LINDA K.
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Received two boxes but 14 days apart. Everything arrived safely nothing was broken. Staff was very friendly and went out of their way to help me.

MONICA D. | Expérience générale |
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Everything was great and I thought the unit and the service were wonderful! I would highly recommend this U-haul Storage Facility and will use them again in the future if the need arises.

ZACHARIAH RUDD H.
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I have no clue. You all are top notch. Thank you!!

Laurence M.
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While the vehicle was generally clean there was evidence of spilled liquids on engine cover vertical surfaces and the steering wheel was tacky to the touch. I had to use a couple of Lysol wipes to remove this greasy dirt. I can't believe there isn't time to clean these surfaces before turning over to a new customer.

Anthony C.
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Le client n'a pas laissé de commentaire.

MARK ALLEN R.
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Le client n'a pas laissé de commentaire.

JASON NATHANIAL W.
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Le client n'a pas laissé de commentaire.

CHARLES RAY T.
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The trailer I wanted wasn't available in my entire area for an entire week. Not good.

MICHAEL L S.
Évaluation :

It ended up costing due to error in reservation and faulty trailer door!

ROBERT PAUL P.
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Le client n'a pas laissé de commentaire.

George S.
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Le client n'a pas laissé de commentaire.

DEBORAH ANN G.
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Le client n'a pas laissé de commentaire.

KEITH L.
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Trailer was filthy dirty with mud. Should have been cleaned.

jennifer B.
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They were great.

COREAN ROBINSON M.
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Absolutely wonderful. Informative, polite, and many COVID precautions followed. They all wore masks, social distancing followed, and a very efficient drop off procedure.

CHARLES CONWAY L.
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Le client n'a pas laissé de commentaire.

RICK DOUGLAS H.
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Le client n'a pas laissé de commentaire.

MARCO ANTONIO V.
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Check wheel alignments on rental trucks more often to improve equipment. Customer service was great.

AMY RENEE D.
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Le client n'a pas laissé de commentaire.

Andy Q.
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Nothing

Napoleon C.
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Nothing. Keep up with the current staffing. Smooth rental experience.

Sheryald C. | Expérience générale |
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If I ever need to get a storage unit in the future, this is where it will be. Thank you for your excellent customer service.

Colin L.
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Le client n'a pas laissé de commentaire.

KRISTOFER KEVIN K.
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Le client n'a pas laissé de commentaire.

NICOLE C.
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The Customer Repvwas great, it was the truck that was the issue. The truck smelled like cigarette the entire time, Check Engine Oil soon was on, the truck veered to the right while driving and the breaks were squeaking, in addition tge truck was dirty on the outside

RODGER L H.
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Le client n'a pas laissé de commentaire.

BRONWYN F.
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Le client n'a pas laissé de commentaire.

Ashundrea R. | Expérience générale |
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I have rarely in my life had a company treat me as well as this Uhaul company has they were courteous beyond fair and understanding they treated me like family this company gets a standing ovation. Special thanks to the staff and thank you Uhaul.

John S.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

Robert D.
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Not sure why your survey would ask about recommending a friend when you can't even handle the customers you have, our company has rented vans from u haul for years and our last couple years the service has gotten worst. I believe you guys are in the rental business that's why it's hard to understand that when a customer needs to rent a van for a one month period it's a issue they can see in the system we done it before and you always get your equipment back, when you call locations no answer you call customer service they message store to call and never get a call back. Then charge some one $95 for a day rental. I wrote a review contracted the GM of location with no response

DIEDRA G.
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Le client n'a pas laissé de commentaire.

SHEA K.
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Le client n'a pas laissé de commentaire.

Ira W.
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Le client n'a pas laissé de commentaire.

GEORGE T.
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The lack of empathy at the la habra store was horrible. I hoping for a discount on what I already paid due to the scrambling I had had to do on the moving day.

MICHAEL B.
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Le client n'a pas laissé de commentaire.

JAMES ALLEN N.
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My over all experience from start to finish was a pleasure!

DEBRA KAY T.
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Le client n'a pas laissé de commentaire.

Diana C.
Évaluation :

I (for USPS Henderson Offices) rented a total of 12 vans for our PEAK Season, from 5 different Uhaul locations. Uhaul representatives Andrea, Brittany, James, Michelle, Javier, and others, were all courteous, professional, and knowledgeable. They streamlined the entire process, and promptly responded to any issues and questions. The roadside assistance was also excellent. Thank you !!!

BONNIE MARIE T.
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Le client n'a pas laissé de commentaire.

Ted J.
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Very helper

BRENDA KAY S.
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Easy, smooth, professional service. Staff was very friendly.

elizabeth K.
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Le client n'a pas laissé de commentaire.

JANET LYNN E.
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nothing the people was great and friendly also knowladgeable the only thing the truck inside wasnt clean thats all the guy who checked me in with the truck he was very nice they all were thank you

RANI L.
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Le client n'a pas laissé de commentaire.

KENNETH ALLEN P.
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Le client n'a pas laissé de commentaire.

CODY ALLEN C.
Évaluation :

The light fell out of the uhaul while I was driving it down the road at 35 mph.. I fixed the light and put it back in for them. I notified them of this issue. They told me they were aware it had happened before. They up charged me $16 saying that the fuel was 1/8th too low. You could barely see any difference in the fuel gage, however considering the light fell out of the front of the uhaul on me and I had to pull over with it running and fix it to continue my journey that day.. I would have waived the fuel charge and taken care of the customer.

SHEILA LIZA F.
Évaluation :

Le client n'a pas laissé de commentaire.

SANDRA H.
Évaluation :

Very professional

WILLIAM TRUAX F.
Évaluation :

Very friendly customer service. Keep up the good work!

PATRICIA COYNE W.
Évaluation :

Nothing Debbie was helpful and very knowledgeable about products and services.

Karen F. | Premières impressions |
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The girl waiting on me was very helpful & explained everything fully. She took me to my unit & explained how to use the card to get into building & answered all my questions.

ROY D W.
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When I drove away from the Uhaul location I noticed the gas gauge was much closer to 3/4 than 7/8. I only drove 17 total miles but I had to put 5.1 gallons of gas in.

Gabriel G.
Évaluation :

Le client n'a pas laissé de commentaire.

WESLEY E H.
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Le client n'a pas laissé de commentaire.

TRAVIS MATTHEW E.
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Le client n'a pas laissé de commentaire.

MARIA A.
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Le client n'a pas laissé de commentaire.

DAVID L M.
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Very professional operation.

MARK GREGORY H.
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Le client n'a pas laissé de commentaire.

Mark W.
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Great customer service!

ANDREW THOMAS J.
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Le client n'a pas laissé de commentaire.

MARK D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

GINA LOUISE G.
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Le client n'a pas laissé de commentaire.

DONATO T.
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Le client n'a pas laissé de commentaire.

DAVID VERNON K.
Évaluation :

The rental vehicle. Did not run properly and way over priced but its normal to take advantage to those who do not have a truck to use just to get some lumber and go 16 miles ....75 bucks wow needed it for maybe a hour so you all are screwing people during this time of cocid and lockdowns

John L.
Évaluation :

Uhaul doesn't support their customer with Move Help. Move Help is unreachable if there is a dispute and Uhaul won't help

Adam E.
Évaluation :

Quick and easy return!

JASON ELDON L.
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Le client n'a pas laissé de commentaire.

James W.
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Le client n'a pas laissé de commentaire.

KATHERINE ALICE- H.
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Super friendly staff and easy process.

casimir D.
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Le client n'a pas laissé de commentaire.

SHEILA LIZA F.
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Very helpful especially Danielle and Jason who helped with my lost items. Thank you!

Todd C.
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Le client n'a pas laissé de commentaire.

MARLANA B.
Évaluation :

Nothing everything was great!!!

VANESSA CHERE H.
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I was in and out in under five minutes.

ALLEN MATTHEW S.
Évaluation :

Everyone was courteous

Sara M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Reese C. | Expérience générale |
Évaluation :

Unit was great, staff friendly, my only real complaint is the inability to prorate the unit. My new home had some delays and pushed me a couple days past the month. So I paid over $400 dollars to rent a unit for like 35 days. While checking out I hear another customer who is checking out who came in on a free first month promo that is checking out on day 28 or so. She paid $0. I understand I didn’t have a promo etc... but the fact that I not only rented the unit, I also rented a truck, bought hundreds of dollars in boxes and tape and other supplies from you. I feel not prorating the unit turned a great experience into a bit of a rip off. I’m sure this comment is a waste of my time, but it is what it is I guess.

Kim J. | Expérience générale |
Évaluation :

This is the best UHaul facility that I have ever used. I love the security. Staff was very friendly and could get the job done no problem! I will rent here again if I need storage.

Jeffrey S. | Premières impressions |
Évaluation :

Hassle free transaction to store our travel trailer.

John J. | Expérience générale |
Évaluation :

Thank 4 the help

james h. | Expérience générale |
Évaluation :

My first time renting a storage space.

Vincent M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sandy l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SAM DARREL J. | Expérience générale |
Évaluation :

The staff was phenomenal. I couldn’t be more pleased with the service thank you..

BRENT K. | Premières impressions |
Évaluation :

Very clean facility.

Jackie C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

BOBBY D. | Premières impressions |
Évaluation :

Thank you for your help and being generous and helpful your staff and management team has been very grateful thank you again

Raynald O. | Expérience générale |
Évaluation :

Awesome service, professionals peoples. Deb she’s my preferred. Raynald Ostiguy

james h. | Premières impressions |
Évaluation :

Courtesy of staff. Tattooed, smart alecks.

Wattanie E. | Premières impressions |
Évaluation :

So far so good.

Letha D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Chevette H. | Expérience générale |
Évaluation :

MIke, Emily, Marisol and the Entire are AWESOME. Every visit every time.

Laura E. | Expérience générale |
Évaluation :

Manager (Mike) went above and beyond to assist me.

Neal M. | Expérience générale |
Évaluation :

Manager Mike runs a great establishment and goes above a beyond to satisfy his customers Thank you, Mike

TOM M. | Premières impressions |
Évaluation :

Staff has always been friendly and helpful over the years

Alexandria W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

John C. | Expérience générale |
Évaluation :

Excellent : you’re doing good, thanks ..

Mark B. | Expérience générale |
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We stored our camper at the facility. Absolutely filthy. Looks like a junkyard.

amy w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Peter L. | Expérience générale |
Évaluation :

They need help all around there not happy with them at all!!!

Tom C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sharifa W. | Expérience générale |
Évaluation :

They lose payments they as a whole have the worst customer service down to the Regional Manager. Never again will I use Uhaul services

JONATHAN F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald G. | Expérience générale |
Évaluation :

Manager does less then the minimum.

MICHAEL L. | Premières impressions |
Évaluation :

They were needing trucks back for the next customers. Huge summer demand. We turned the truck in three days early and the attendant wanted to charge us for a late turn in. We reminded him that we were 3 days. No apology came from him.

tina h. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

jamna k. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lissette B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michele C. | Expérience générale |
Évaluation :

Staff were ALWAYS awesome. I appreciate the kindness they showed me when I needed anything. Thanks again, Michele Campos

FRANK M. | Expérience générale |
Évaluation :

I found the people here very friendly and helpful. Especially the folks like Alexander who helped us secure the trailer hitch and get us safely on the road.

Kelly S. | Expérience générale |
Évaluation :

I'm sure you have heard this many times but making a customer pay an entire month when only using for a few days at the beginning of the month without offering a pro-rate or refund on unused time is plain and simple extortion and a good way to ensure customers will not use you again in the future.

Jacob R. | Premières impressions |
Évaluation :

As usual, it was perfect.

MONICA D. | Premières impressions |
Évaluation :

Everyone was nice and helpful. The facility looked clean and we'll maintained.

Michael D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Russell A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff n. | Expérience générale |
Évaluation :

Way to high priced for a closet.

Andrew M. | Expérience générale |
Évaluation :

Trailer broken into. When brought up to staff they were aware of multiple break ins. It’s a normal occurrence here and no foreseeable prevention plan in place. Several storage areas appear to be lived in. Sketch.

John W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

tina h. | Expérience générale |
Évaluation :

There is a lot of junk stored at this facility. It could use a good clean up!

jamna k. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra H. | Premières impressions |
Évaluation :

The staff expedited everything I needed in a very professional way..Thanks so very much..S. Henderson

Aaron B. | Expérience générale |
Évaluation :

I noticed a short brick wall separating the lot from the backyard of a house. Wish the wall was taller and more lighting

James H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael J. | Expérience générale |
Évaluation :

I have been storing my travel trailer with Uhaul for several months at this location. My wife told me numerous times we should not have it there it is not safe. The appearance of outside storage is that of a salvage yard. There are a few select nice units, other than that there are cars that are stripped, broken windows etc. I assured her that with the security of the place with cameras and other methods the trailer is going to be safe. This past Wednesday (5-13-20) we found all my wife's worries to come true. We went to pick up our trailer and found it had been broken into. Upon noticing I went directly to the office to alert them, and I was told by the staff that "not to make things better, but other storage companies in the area had a recent problem with this as well". Further once police arrive and we enter the trailer, we find it was not only broken into, but someone was living in it and had been for months!!! Shame on you uhaul!! You should at minimum have someone walking the storage lot at a minimum of once a month if not once a week. This is totally unacceptable business practice for people that are thinking they are "securing" their property in your storage lot. Once police left, I had the wonderful task of clearing out the trailer. I had two garbage bags full of this persons trash. I went to the front office and asked about throwing these away in a dumpster on site. The old man in the hitch shop said we cannot allow customers to throw trash in our dumpster. I explained to him the situation and he laughed in response. This type of response is completely unprofessional and makes me think this must happen everyday if he is just laughing it off. I would and never will recommend this place to anyone. Uhaul you did not handle this properly as a company and should be ashamed of your business practices.

Juan E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

DEAN S. | Expérience générale |
Évaluation :

Some of the staff are friendly, others are quite off-putting. It is constantly chaotic in the sales area. I am very unhappy with the security of the RV storage area. My RV, and several others, were broken into and damaged. Little was done, I have asked several times if they found anything on the video and have gotten no response. They also are continuously raising their rates. I would rather stick my RV on the road where I know I will be able to keep an eye on it.

kathi l. | Expérience générale |
Évaluation :

Very reasonably priced for the area.

Vincent W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

marcel l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher S. | Premières impressions |
Évaluation :

Even though they were nice. They charged me for extra days. Charged me for lock because they said they only allow theirs in the unit. Even though I had my own. The alarm kept going off while i was loading into the unit. And was about to get charged for having 24 hour access to my things for almost pushing the closing the time back. I will be out of this unit asap.

ENRIQUE O. | Expérience générale |
Évaluation :

Manger is not friendly and is know to lie about claims from customers. I was told he and some of the employees have given out access codes to get in and out and I think that is why my trailer was stolen. I was told He will not let the police see the video of the night my trailer was stolen and tells them it’s up to corporate. I was a customer since 2013 and never missed my payments. When I needed to move out of one of my spots the manager and a employee failed to inform me I will not get my payment back for the storage since I was in the spot for three days past when I paid for the month. Both the manager and employee put someone in my spot on the same day I pulled my boat out on the third day after I made my payment for the month. There are other issues I had with the manager with my credit card being charged for my storage when I had auto pay in my account. When he took over as manager things in the storage yard have been a mess. He allows junk collectors to store in storage spots intended for boats, campers and vehicles. Again I will never rent anything associated with U-Haul and my fellow Veterans in the Veterans Organization will be sent a memo on how U-Haul treats Veterans.

Lawrence F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ellen L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles Z. | Expérience générale |
Évaluation :

It worked out great for short term storage during are move.

Tom C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles Z. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Terry R. | Expérience générale |
Évaluation :

Thank you for helping me decide what was the beat fit for my situation. Can imagine there are other people like me that have a crisis and are able to have relief that you people are able to help and understand.

Terry M. | Expérience générale |
Évaluation :

facility and staff met all possibilities.

Corinna S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

leah h. | Expérience générale |
Évaluation :

I did not want to leave but my job is no longer paying for storage for my samples as a rep. Thank you for everything, it was an awesome experience while I was able to rent space!!

Timothy D. | Premières impressions |
Évaluation :

I think the storage fees are fair. Employees were nice, but I was given an open slot and then after parking my big vehicle in a tight spot I was told I had to go move it to another one.

Sally M. | Expérience générale |
Évaluation :

The vehicle I had stored was broken in to and I had a couple of items stolen.

Courtney U. | Premières impressions |
Évaluation :

Great service from the 2 gentlemen that helped me.

Art P. | Premières impressions |
Évaluation :

I was under an immense time crunch, had a moving crew waiting outside at $300 an hour. Your rep Allison got us completely signed up with a unit and a lock in 10 minutes. Amazing service!

Shawn Martin Y. | Expérience générale |
Évaluation :

Always helpful and patient

Johnny D. | Premières impressions |
Évaluation :

Easy & Professional!

sabrina B. | Premières impressions |
Évaluation :

Excellent customer service from all staff members.. Interaction was Pleasant even at the end of the day..

kathi l. | Premières impressions |
Évaluation :

The reservation I had to talk to three different phone agents and none of them could confirm the reservation when I drove over to the office the agent behind the counter was excellent

Carol H. | Expérience générale |
Évaluation :

Very hard to slide lock. I had to use a tool to open it. Otherwise VERY nice place.

William S. | Expérience générale |
Évaluation :

No rent proration.

Tom and Mary W. | Expérience générale |
Évaluation :

My only concern was that you are not warned when your online payment option is about to expire. As a senior we sometimes forget to update new payment cards. As a result we are charged a late fee .

Chrissy J. | Premières impressions |
Évaluation :

Multiple contacts to location to discuss the overage in mileage that was recorded at pick up. Multiple contacts to extend that was not recorded by local office. Unable to receive invoice

walter B. | Premières impressions |
Évaluation :

Everyone there are so friendly and helpful

Byron J. | Expérience générale |
Évaluation :

The staff members were kind & helpful during my stay. Thank you for your support! 🙏🏽❤️❤️❤️🙏🏽

ELMER J. | Expérience générale |
Évaluation :

Professional employees at this location thank you guys

Lori M. | Premières impressions |
Évaluation :

Fast Friendly and clean

Lazaro M. | Expérience générale |
Évaluation :

They give me the wors truck knowin that I was doing a big move from Las Vegas to Washington D.C. me and my family almost got in the ancident cause the truck that they give me have the tired in bad

Teri D. | Expérience générale |
Évaluation :

The only Suggestion is an employee parking lot on several occasions my unit was blocked and had to have cars moved

James R. | Premières impressions |
Évaluation :

Great Service!

Thom F. | Expérience générale |
Évaluation :

Very well kept up and clean facility!!

wanda m. | Expérience générale |
Évaluation :

Only problem I had was using the card key and putting in my code it never work

Abbas R. | Expérience générale |
Évaluation :

Nice place to store your stuff, Clean , just the price was little bit High for me.

PETER P. | Premières impressions |
Évaluation :

Great job by everyone who helped me. A+ excellent servuce

Tommy U. | Expérience générale |
Évaluation :

I have always enjoyed your storage facility. Very convenient.

amanda j. | Expérience générale |
Évaluation :

The Ubox storage warehouse does not have any lighting or security locked door upon entry and does not remain enclosed. Anyone or any insect, animal, etc can get inside the Ubox and the warehouse.

elizabeth m. | Premières impressions |
Évaluation :

All staff very pleasant, helpful, knowledgeable, great service even when assisting many customers, handled rude customers gracefully and professionally.

Beverly B. | Expérience générale |
Évaluation :

Great service and my stuff was kind of clean versus other places. I moved out on June 30th but due to an emergency I forget to come by the office.

BRENDA D. | Expérience générale |
Évaluation :

Great experience

John K. | Expérience générale |
Évaluation :

Everyone and everything was superb. From ALL of the employees to the WHOLE environment I was always treated with courtesy and professionalism.

Mickey H. | Expérience générale |
Évaluation :

I felt very safe and secure with my storage unit I would do it again if I had to. The staff was always very nice and helpful .

Corinna S. | Premières impressions |
Évaluation :

Camrone was very nice and helped me with finding a unit close to the door. He was patient with me trying to find the information he required (names, address') Thank you for your help.

Larry S. | Premières impressions |
Évaluation :

Everyone was very helpful.

Michael M. | Premières impressions |
Évaluation :

This rental experience has been fairly quick and painless. This facility and the people have been very helpful.

Jim M. | Expérience générale |
Évaluation :

All went as expected and very happy with the staff.

STEVEN N. | Expérience générale |
Évaluation :

Had a Box Delivered and Picked up. Never went to the Facility. The experience was great. I'd use them again in the future.

Frank G. | Expérience générale |
Évaluation :

Was the worst time of my lifetime

Steven P. | Expérience générale |
Évaluation :

It was great

LARA S. | Expérience générale |
Évaluation :

I liked everything about this storage facility except for the initial price quote not including 24-hr access.

Christina R. | Expérience générale |
Évaluation :

Very clean and secure

maralyn r. | Expérience générale |
Évaluation :

Excellent

Anthony F. | Expérience générale |
Évaluation :

Excellent facility for the time I needed it.

Landin D. | Expérience générale |
Évaluation :

Friendly and helpful staff. Great service.

jamell j. | Expérience générale |
Évaluation :

Worst service ever. I’m sure they owe me money for the time it took to correct their mistakes but I’m just satisfied I’m done with them

vivian s. | Expérience générale |
Évaluation :

Great storage facility. Very clean, convenient, and well-lit. Thank you!

Lynell H. | Premières impressions |
Évaluation :

Everything went just great

Claire B. | Expérience générale |
Évaluation :

They don't answer their phone, which is how they said to contact them, and it made it hard to communicate. And my empty POD sat in my driveway for two additional days while we waited for pickup.

Edgar H. | Expérience générale |
Évaluation :

The delivery personnel was very friendly and helpful.

John & Josie B. | Expérience générale |
Évaluation :

One stop shopping. Trucks, equipment and storage. The team there was very polite and helpful.

Michael G. | Expérience générale |
Évaluation :

No comments

Michael G. | Expérience générale |
Évaluation :

The staff was very polite.

James R. | Expérience générale |
Évaluation :

The drivers are very professional and friendly. The service was very economical, efficient and on time. I will use Uhaul for any future moves

celia m. | Premières impressions |
Évaluation :

I like to thank the staff, everything went smooth got all my questions answered in a timely manner.

Sheryald C. | Premières impressions |
Évaluation :

All of my questions were answered with much knowledge and kindness. The process was quick and painless. Customer service representative was patient and helpful.

Russell A. | Premières impressions |
Évaluation :

I received prompt and excellent service. Also the unit was very clean.

Kurt E. | Expérience générale |
Évaluation :

Box was not picked up for 5 days - but it wasn't a problem.

Leon E. | Expérience générale |
Évaluation :

Great people. Just had a hard time with trying to reach an employee by phone.

Dennis Mark W. | Expérience générale |
Évaluation :

it was good.

Steve S. | Expérience générale |
Évaluation :

A1 staff and facilities

DONALD D. | Premières impressions |
Évaluation :

Very nice facility clean and well equipped. Employees where very nice well mannered and knowledgeable of their jobs. Overall great experience.

freddy c. | Expérience générale |
Évaluation :

Great service!

Crystal C. | Expérience générale |
Évaluation :

Great experience

bill k. | Premières impressions |
Évaluation :

Excellent service and support. Thanks for helping us with a smooth move to Vegas. Cheers!

TERRY W. | Expérience générale |
Évaluation :

Customer service agents are great.

Kratina F. | Expérience générale |
Évaluation :

warriors survey questions basically answer to everything that need to be said as a comment but I'll just have to overextend how proud I am that they're friendly people

Naomi & Dennis M. | Expérience générale |
Évaluation :

Very clean and convenient. The staff was great. The only down side was the price, very expensive for the limited space offered.

Salvador A. | Expérience générale |
Évaluation :

Communication was a big part for me. First time using the service of a U-Box. It was Great! They always kept me posted with when the U-Box from the drivers and via the web page. *****

willie j. | Réservation |
Évaluation :

Great

Ronald M. | Réservation |
Évaluation :

We received excellent service. Employees were friendly and courteous.

Weylin F. | Expérience générale |
Évaluation :

Facility well above par!

Sharon K. | Expérience générale |
Évaluation :

Everyone was helpfull especially Mike Silva. The unit was clean and the layout organized. Best storage unit I have ever used.

Elizabeth L. | Expérience générale |
Évaluation :

Enjoyed staff interaction - everything from buying boxes to renting a storage unit to renting a truck - always friendly & helpful.

LARA S. | Réservation |
Évaluation :

We reserved a drive-up unit for our move-in date and not only was it given away to someone else, it was the last remaining drive-up unit within a reasonable radius from our home. Not pleased.

Casara S. | Expérience générale |
Évaluation :

the best experience

Casara S. | Réservation |
Évaluation :

the best moving experience

Patty R. | Expérience générale |
Évaluation :

Excellent service and very convenient.

STEVE M. | Réservation |
Évaluation :

Smooth ride, able to load and unload easily.

HARRY S. | Expérience générale |
Évaluation :

Excellent services & secure location. Personnel staff are professional & knowledgeable in all moving or storage matters.

Robert B. | Expérience générale |
Évaluation :

One of the best run facilities I've rented from Clean efficient well run.

maxine m. | Réservation |
Évaluation :

They were great all around from the front desk staff to the people who you return the truck to.

Tony C. | Expérience générale |
Évaluation :

Nice large facility. Clean and well kept. Friendly staff.

DAVID B. | Expérience générale |
Évaluation :

I sent in a letter. I moved out because of bad treatment by the Manager.

Warren S. | Expérience générale |
Évaluation :

Trevor was great as always. He was very professional and quick with everything.

Debra M. | Expérience générale |
Évaluation :

Friendly people and great service!

Debra M. | Expérience générale |
Évaluation :

Friendly people and great service!

Debra M. | Expérience générale |
Évaluation :

Great people and great service!!

Debra M. | Expérience générale |
Évaluation :

Nice people and great service!

Debra M. | Expérience générale |
Évaluation :

From office responses to delivery and pick up of containers, they were respectful and on time!

Darrell M. | Expérience générale |
Évaluation :

The U Box personnel were professionals and efficient. I have aleady recommended the service to friend that is moving.

tamara b. | Expérience générale |
Évaluation :

Your truck caught fire and we lost everything

Carol G. | Expérience générale |
Évaluation :

No problem at all

Patty C. | Expérience générale |
Évaluation :

U Haul storage was a great place to store our Motor Home - clean plenty of space - secure - price was right. thank you

Roman Andre W. | Réservation |
Évaluation :

Very professional Thanks.

Nicole Alexandra F. | Expérience générale |
Évaluation :

Very nice would recommend

Ronald C. | Expérience générale |
Évaluation :

This facility messed up my UBox order so badly that I had to get corporate involved to fix it. I still don't think they understand how what they did was borderline criminal. Stay away!

Michelle B. | Expérience générale |
Évaluation :

UBox was late, there 3.5 days before I was notified, even though I called every day and was told it wasn't there. Too busy to pick up empty box on time. But credits were given for the late days.

Michelle S. | Expérience générale |
Évaluation :

I would not recommend this facility to anyone. Staff and owner were awful. There was one employee (I think his name was Nathan ) that was a pleasure to work with.

Clara R. | Expérience générale |
Évaluation :

Been with this UHaul store 21 months to park the RV. They are so kind, helpful and professional--both on the phone and in person. They give rock solid advice about the equipment we need.

Barbara B. | Expérience générale |
Évaluation :

Veryhelpful & friendly.

John and Sheri L. | Réservation |
Évaluation :

Trevor provided great customer service

Mike T. | Expérience générale |
Évaluation :

Very poor customer service. Called and left messages for 5 days straight with no return call. Poor communication or I should say no communication. Contacted corporate several times no help. Will never

Justin T. | Expérience générale |
Évaluation :

Had a minor issue with my credit card being expired that was handled promptly and everything else went silky smooth.

Artis S. | Expérience générale |
Évaluation :

The customer service was awful! I will never use U-Haul again

nia b. | Expérience générale |
Évaluation :

I have reached out numerous times through phone calls, left messages and no one has reached out. Its been 3 weeks now!!. Enter our phone numbers 702.445.0675 or 702.525.1991 to understand.

ROBERT H. | Expérience générale |
Évaluation :

Great staff, took care of all my moving and storage needs in a friendly and efficient manner.

Carol M. | Expérience générale |
Évaluation :

We only left because we are now storing our trailer where we stay in Calif.. We're getting older and it's all getting too hard for us. Thank you U Haul.

KAT K. | Réservation |
Évaluation :

No comment needed

Gary & Sharon D. | Expérience générale |
Évaluation :

Spk w/Andrew or Antonio he had no clue how to handle the call he keep clicking on the computer ignoring me. I finally had to spk loudly to get his attention&?Him if he was able to help me he said no

Humberto L. | Expérience générale |
Évaluation :

Nice service

Amanda C. | Expérience générale |
Évaluation :

Everyone that I interacted with was friendly and helpful. They helped to reduce the stress around this part of my move. I would 100% recommend working with Uhaul to my friends and family.

Lynn Y. | Expérience générale |
Évaluation :

I wish I could afford a storage locker permanently so I could continue working with these guys. I will definitely use them for all my future storage and moving needs.

Gary D. | Expérience générale |
Évaluation :

You can't get thru direct to this facility,they have their phones on forward,when the customer service at the 800number they could not get thru and had to email for Mike the mgr to call never did

Brien C. | Expérience générale |
Évaluation :

Another great experience with the UHaul team at 989 S. Boulder Highway...thanks for all of your help in getting resettled in Henderson!

DAVID H. | Expérience générale |
Évaluation :

Storage rates increased twice in a two year period, stating that they were doing a wonderful job. Wrong. i removed my trailer from that property for that reason. 16 days left on the month, no refund.

louise w. | Expérience générale |
Évaluation :

The staff was great in explaining everything and right there to inspect the units when I moved out.

David H. | Expérience générale |
Évaluation :

Keep up the good work,

Kevin D. | Expérience générale |
Évaluation :

I have used this facility many times over the past years and have always had a good experience. The staff and manager have always been helpful and very professional - keep up the great work!

Charles M. | Expérience générale |
Évaluation :

okay or very good

Joe M. | Expérience générale |
Évaluation :

Very nice staff there. They were very helpful. I couldn’t lock my unit and someone came quickly and showed me how to shut it properly..I would use them again. Very clean and pleasant.

Non reviews have been submitted for this location.

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