Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Both ladies who work there went beyond to help me with everything concerning everything we had goan threw that day. Very very caring and helpful and understanding I love them I will definitely come back. I will tell everyone about this place. This world need more women like them . Thank you ladies yall are the best customer service women I have ever meat.
BETTY S.
Évaluation :
5
I'm not sure of the ladies names that were there on 10/8 but they were both phenomenal. They really went above and beyond.
Harley N.
|
Premières impressions
Évaluation :
4
Had an issue upon checkin that our reserved 10x20 climate controlled unit was not available but we’re accommodated in two 10x10 units for now one of which is climate controlled.
Jim C.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
GHOD T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHARON M W.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARTINA B.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Rodricka L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
RODRICKA L.
Évaluation :
5
Great friendly service.
James N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tanyah S.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Myeshia T.
|
Premières impressions
Évaluation :
4
The staff are very considerate and the facilities are well maintained.
SHAKUR S.
|
Premières impressions
Évaluation :
5
Fast easy and painless
WILLIAM B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ilianana M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lyndya F.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ronald F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristopher S.
|
Premières impressions
Évaluation :
5
Rachel is so friendly and helpful!!! She went above and beyond to help us out!!
Penny L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary B.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Terik K.
|
Expérience générale
Évaluation :
5
The experience was amazing! I had to rent three different trucks to move this week! All three times for pickup and drop off…it was effortless and stress free on my part! Thank you for making this a wonderful experience!!
Maleka G.
Évaluation :
5
Staff is very funny and a pleasure to work with!!!
Errol W.
|
Premières impressions
Évaluation :
5
New management terrific!!
I highly recommend!
John G.
|
Expérience générale
Évaluation :
5
Really great and helpful staff !
Keaton H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sheikh i.
|
Expérience générale
Évaluation :
5
Nice place clean and the employees very good
Salvador P.
|
Expérience générale
Évaluation :
5
Karen was an angela Rachel very friendly and understandable I give Karen five stars with her pleasant personality and her quick thinking ways on how to approach costumer needs my over all experience was a 10 when it comes to taking care of the customer solution and recommendations at this U-Haul facility
yolanda m.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
BENJAMIN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John M.
Évaluation :
5
The staff was very helpful we needed to upgrade our storage size and they made it happen no questions asked.
Jamie D.
|
Premières impressions
Évaluation :
5
Excellent workers.
Margaret W.
Évaluation :
5
The customer service that the GM, Rachel gave us was over and beyond what she had to do. Several issues my husband and I were struggling over she was right there to show us how we could make it work. I definitely will pass the word along to family and friends!
karen m.
|
Expérience générale
Évaluation :
5
Can't think of anything.
KRISTIE M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaPatrick B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EMANUEL W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrae C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abdullah K.
Évaluation :
5
Both staff members that I dealt with (1 when I picked up the van & 1 when I brought it back) were extremely kind, fast and knowledgeable. The van was brand new and super easy to drive.
LONDON G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER L.
Évaluation :
5
The staff are amazingly helpful and understanding. Thank you for everything.
Cornelia M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT R.
Évaluation :
5
Will definitely use this place again
Eric P.
|
Premières impressions
Évaluation :
2
I reserved a 10x20 online at another location and they told me they did not have any available. He set me up with another facility and stated they had one. I get there they do not have one so now I am stuck paying for 2 10x10 units. I will never rent from Uhaul again once I close out the storage.
Trenna W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mayra C.
Évaluation :
4
The only thing I could recommend is making it easier to modify the reservation once the vehicle is picked up. I wanted to change mine to drop off in the location I was at, but needed to go through customer service that required an excessively long wait and they couldn't help.
James S.
Évaluation :
2
Facility is clean and has wide roads for big trucks. The owner, Karen, is great to work with; however, there is a weekend insite Manager that treated me very poorly to the point of yelling at me but maybe she was having a bad day. I don't know but it's not a way to treat people.
Jacob M.
|
Expérience générale
Évaluation :
5
everything went smoothly, no complaints here
NATALIE P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
cassandra W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANICE J.
Évaluation :
5
no comment
Calvin B.
Évaluation :
5
Nice place
Salvador P.
|
Premières impressions
Évaluation :
5
Everyone was friendly and courteous and extremely helpful when needed.
TONI W.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cate H.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHASTA R.
Évaluation :
5
Improve the online check in system. It was taking very long for the certification process, and we ended up going inside and checked in with the staff.
Indre K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMANDA C.
Évaluation :
5
I would definitely recommend this location to anyone in the Arlington/ Fort Worth area, looking for storage space or a u-haul to go and check this location out! Karen went above and beyond with truck, equipment, and storage unit, that I will be calling her whenever I need anything to do with my family's moving.
LATAVIA G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
miguel a.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria G.
|
Expérience générale
Évaluation :
5
Rachel was friendly and easy to work with!
ALAN G.
Évaluation :
4
Great customer service. Process was very smooth.
ANDREA F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shantell B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEMETRIA S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
joan s.
|
Expérience générale
Évaluation :
5
The representative was awesome, friendly, and you can tell she works hard!
LaShonda H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JENNYLETTE H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIJO V.
|
Expérience générale
Évaluation :
5
Staff is very friendly and explained everything. Very helpful. Truck and storage was very clean and maintained.
WANDA W.
|
Premières impressions
Évaluation :
5
Awesome
John S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIJO V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chatney B.
|
Premières impressions
Évaluation :
5
Prompt and coirteous svc
Elizabeth B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LENEA B.
|
Expérience générale
Évaluation :
5
The manager is the nicest person I have ever rented from. She was very efficient and helped me get my sick neighbors stuff in a suitable unit and really cares about her customers. She is a asset to U Haul! I give her 20 Stars !
Tammy B.
|
Premières impressions
Évaluation :
5
Rachel did a great job and was very professional.
Jon L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT B.
Évaluation :
4
Staff was friendly and helpful
SHARON M W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID W.
Évaluation :
5
Thanks for everything
Anthony F.
|
Expérience générale
Évaluation :
5
Keep it the same. Excellent experience.
William B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
HATTIE W M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TROY S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle H.
Évaluation :
5
Gloria was awesome! Great asset to the company!
LAURA W.
|
Expérience générale
Évaluation :
5
Very nice and friendly staff, thank you!
Anthony N.
Évaluation :
5
Gloria was awesome to work with! Kiddos to her, and uhaul would do well to keep her around. She is great with customers!
Laura W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denis J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denis J.
|
Premières impressions
Évaluation :
3
Very slow process
Jasmine R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quanesha P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ron P.
Évaluation :
3
Lost my original reservation. Finally got it solved.
joan s.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
yvonne j.
|
Expérience générale
Évaluation :
5
We need charger for cellphone. If you can provide any USB port to charge mobiles. It would be great. Would you prefer to have hooks inside the truck to tie knot medical machines lile dialysis machines we usually transport. Its a big help when theres available hooks design for machines like those. Overall, Uhaul is still the best!
Isagani D.
Évaluation :
3
Had an issue getting to my unit because other Tennant where blocking the driveway after hours and they didn’t move
Lina S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESUS M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MONICA H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MONICA H.
Évaluation :
5
The staff is very friendly and helpful.
Ricky B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
TRINIDAD JOSE G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricky B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fred R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADAM R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GLORA P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stella R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joy E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRULINDA G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie T.
|
Premières impressions
Évaluation :
5
always great customer service and nice vehicles
Daniel F.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paula R.
Évaluation :
5
eveything was great.
Tina M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAINEY M.
Évaluation :
5
She was very nice & helpful
Electra R.
|
Premières impressions
Évaluation :
5
Rachel was very nice she had the answer to every one of my questions was helpful when I went from a 5+10 to a 10/20 unit she made the transition very easy an painless every time I have to 0
Rafael V.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon L.
|
Premières impressions
Évaluation :
5
Really nice
Terry H.
|
Premières impressions
Évaluation :
5
Rachel and the other lady were very nice.
Lori H.
|
Premières impressions
Évaluation :
5
i had had issues dropping off equipment that doesnt bother to list "will not take certain items" as we had a trailer we dropped off at another location. A uhaul rep called me saying they werent happy with me dropoing off a trailer and would probably lose it if i brought the 10ft truck there too. Safe to say i was irritated. However, this drop off location said "we dont even know if we can take it, but ill double check" and she took the truck. I was thankful for her service, and she gave me a hug. In closing, UPDATE YOUR SITES WITH PROPER DROP OFF LOCATIONS
Lindsey C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
rodreious B.
Évaluation :
5
This was an easy experience thanks to the young lady that was prepared for my arrival
SHASTA P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
teresita m.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beverly M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
De Nia H.
|
Online Move In
Évaluation :
5
Nothing, Rachel was very friendly and helpful. I would use this location again when needed.
Ashly F.
Évaluation :
5
Miss Rachel was very knowledgeable and friendly and gave me the best customer service ever I give her a + 100
Vanessa C.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Erwin P.
|
Premières impressions
Évaluation :
5
Mrs Karen customers Services was excellent
HATTIE W M.
Évaluation :
5
perfect customer service
Tamera M.
Évaluation :
5
Aucun
PAUL L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica H.
|
Premières impressions
Évaluation :
3
It's only average because I feel that some type of parcel refund showed be given when you don't pay for the whole month. Merci
Octavia F.
|
Expérience générale
Évaluation :
5
All was good!!!
KENNETH G.
Évaluation :
1
Hello, my name is Andre Allen 248-795-4243 and myself and Keith Boyd are very upset about our experience. I was rented a box that already had a personal lock on it after having movers and everything show up to the storage that was also rented to me. I have had to take off work only to go to the office and be stormed out on and profanity used by Rachel the office manager. I am highly offended and seeking next steps!
Keith B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MILES B.
Évaluation :
5
Karen was very professional and a very pleasant personality
Sylvia K.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lurie M.
Évaluation :
5
Rachel is awesome and so was her coworker i love this location
Rayeshenna W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENYA S.
Évaluation :
5
Rachel was so amazing, helpful and sweet!!
VAnessa T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIELLE W.
Évaluation :
5
Perfect transaction. Best customer service.
Lisa B.
Évaluation :
5
The establishment was very helpful and I would definitely recommend it to family and friends.
GLENDA T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise E.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ebony S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miriam R.
|
Expérience générale
Évaluation :
5
Everyone was VERY nice & helpful. They all went out of their way to help me feel comfortable & welcomed. I appreciated them so much
janyse l.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STACY K.
Évaluation :
1
Employees need to Verify the mileage inside the truck and what they entered into the system before charging a customer. I was basically called a liar today from the employees telling me I went 55 miles when I knew I went in between 12 & 20 miles. One employee even commented “well someone drove it since you didn't unless the truck got stolenâ€, I didn't find this funny because she was emphasizing I was not telling her the truth. Calling me a liar basically. They argued me down until I went inside the truck took a picture of the mileage myself and showed them I only went 15 miles. They Charged my card before verifying the mileage!!! Then I had to wait 20 mins extra for them to figure out how to refund me my money and charge the correct amount. They tried to charge me an extra 50 $!!! It was their mistake not mine and I had to verify the mileage vs the person that entered the wrong mileage. Not professional, no customer service and just tacky all over the place employees who seem lost.
LARRY H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DELROSE LOUISA A.
Évaluation :
5
Everything went smoothly. Ladies in the office were great. Will be using again very soon.
LISA B.
Évaluation :
5
Moving from the country to the city was real stressful on me but U-Haul made it very easy and convenient to move and store my belongings
DELROSE LOUISA A.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
linda t.
|
Premières impressions
Évaluation :
5
After everything I've been going through due to the winter Sara & her crew were EXTREMELY nice, patient & helpful. Something I wasn't expecting at all. Thank you SO MUCH
janyse l.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAWN T.
|
Expérience générale
Évaluation :
5
The ladies were very knowledgeable and helpful.
Michael rhonda S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLAUDETTE H.
Évaluation :
5
The staff was very helpful and nice.
Chablis E.
|
Expérience générale
Évaluation :
5
The manager is excellent and super helpful and informative
Kim W.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Pagan H.
|
Expérience générale
Évaluation :
1
This location was the WORSE location I have ever gone too!!!! I do not plan to ever use them again!!!
BEVERLY F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charity C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony F.
|
Premières impressions
Évaluation :
5
Crystal was more than helpful for our process. Please send our complements on to her.
JOHN D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARKAYLA F.
Évaluation :
5
No complaints , great service
Dennis L.
Évaluation :
5
The staff was professional and polite and the van I rented was in excellent condition. This location could really do a customer service training video and help a lot of businesses elevate to the next level. Thank you and well done!!!
david M.
Évaluation :
5
Excellent service à la clientèle. Truck and office were very clean
JASMIN T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Peter B.
|
Expérience générale
Évaluation :
2
The woman who did check out is very weird - seems like she's on drugs or has mental issue. Very strange and un professionnal. I would not return here again.
Jeremy M.
Évaluation :
5
The Gibbs Family are going to miss Mr. & Mrs. Warren. They are great people to work with and I've enjoyed getting to know them for over 2+years. Valerie Gibbs
Valerie G.
|
Expérience générale
Évaluation :
5
Great job. Espicially the Hispanic lady who works morning
STEVIE T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
mike S.
Évaluation :
5
The staff very knowledgeable
MARIE R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Natlie W.
|
Premières impressions
Évaluation :
5
This location was a great experience, they eased my mind and made me smile through a hard time in my life. I am also interested in an open position they have, I'd love to be surrounded with that type of energy on a regular. This will most definitely be the go to store.
APRIL M.
Évaluation :
5
Rachel has taken over as the manager of this location and it looks fantastic! All of the lighting on the campus has been upgraded and it's the brightest it has been in my 6 years of renting a storage unit there. Really bright and safe! And Sara does an excellent job at the front desk, helping me transfer from a 10x20 unit to a 10x10 unit to save a bit of money. She was kind enough to give me a lock, and we moved everything that evening, completing the project. Rachel was still on the premises at 8 PM (after closing hours) and processed the closeout of my old storage unit. Rachel and Sara - great folks!
BRYAN H.
|
Premières impressions
Évaluation :
5
Rachel has taken over as the manager of this location and it looks fantastic! All of the lighting on the campus has been upgraded and it's the brightest it has been in my 6 years of renting a storage unit there. Really bright and safe! And Sara does an excellent job at the front desk. Rachel and Sara both combined for a great truck rental experience/rate.
BRYAN H.
Évaluation :
5
Very nice and overall good place
Angela G.
|
Premières impressions
Évaluation :
5
My local Uhaul is awesome!
Andrew J.
|
Premières impressions
Évaluation :
5
Very clean and nice place and staff always helpful
CYNTHIA N.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael H.
|
Premières impressions
Évaluation :
5
Always friendly and helpful at this site !
Stacy R.
|
Online Move In
Évaluation :
4
Excellent service à la clientèle
DOUGLAS S.
|
Premières impressions
Évaluation :
5
Mrs. Walters has an amazing spirit and excellent customer service. She was so very helpful and uplifting. I was really having a hard dealing with my mom only having four weeks to live.
Falonda W.
|
Premières impressions
Évaluation :
5
Keep up the great job!!
Danielle B.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.