Évaluations des clients U-Haul Moving & Storage at Columbia

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Columbia

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Roger L. le

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Le client n'a pas laissé de commentaire.

Rodney F. le

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Le client n'a pas laissé de commentaire.

Samuel M. le

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The truck was very clean but had an oil leak and dripped oil on my driveway which made me unhappy.

Dona D. le

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Le client n'a pas laissé de commentaire.

trish s. le

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Your staff Amanda was exceptional. She had our truck ready when we arrived. Her pleasant personality was very helpful when our return location wasn’t answering the phone. She helped us with our return since unfortunately the Rockaway location had just had a fire.

derek g. le

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Great service but need more help

Kenan k. le

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Le client n'a pas laissé de commentaire.

denise n. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Should disclose full price before hooking up equipment or getting you into the equipment etc..

michael j. le

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My box was picked up 9 days late, costing me my deposit. It arrived five days passed the guaranteed arrival. I was not informed when I got to my local hub. 13 days past the guaranteed arrival date I called customer service and found it at a Portland location.

Grace H. le

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Le client n'a pas laissé de commentaire.

Anthony F. le

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Dave was an excellent helper with paperwork and hookup. I had a reservation and they did not have my 5x8 enclosed trailer. I had to take a 5x8 open unit instead. When I left the yard, I checked the lot and the had 3 5x8. When I came back to drop off. there were 2 in the same spot.

Mark G. le

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Le client n'a pas laissé de commentaire.

Jeannine W. le

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Everyone I dealt with was very helpful, professional and kind.

Michael R. le

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Le client n'a pas laissé de commentaire.

Alfred U. le

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Please, provide the keys box out side the building for the late night return..

Martin M. le

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Le client n'a pas laissé de commentaire.

Reed R. le

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This rep is great give him a raise.

Tiffany K. le

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Great experience! Delivered on time - gave helpful loading guidance. Picked up on time.

Jill S. le

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Unfortunately, the trailer we picked up from this location had a problem with the trailer lights. It was fine when we picked it up, but we had to switch trailers in Longview. This was a real hassle and we needed to extend our trailer rental and pay another fee.

Carole S. le

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Le client n'a pas laissé de commentaire.

Terry S. le

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Thanks

Javier R. le

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Le client n'a pas laissé de commentaire.

Theodore H. le

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My van was absolutely flooded with motor oil inside--all over the mat. Made protecting our possessions very difficult. Good location otherwise.

cecil r. le

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Le client n'a pas laissé de commentaire.

julia h. le

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Le client n'a pas laissé de commentaire.

Ashley B. le

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Super easy drop off process!

Thomas M. le

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Le client n'a pas laissé de commentaire.

C. Erik F. le

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Fast drop off, great!

Bryant C. le

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The location is great and easy to find. Good job marking the driveway in such a busy location. The staff were very helpful and cheery. The automated checkout was messy slower than I expected. Good thing the staff was there to assist or I would have never located the vehicle or gotten through the checkout or the checkin.

Zelma H. le

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Le client n'a pas laissé de commentaire.

Bjorn O. le

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The sheet showing how much gas would be needed to return the truck with the same amount of gas as at pick up was not correct. I filled up one extra gallon then needed cause the needle was passed the 1/8 mark but, according to the truck, I almost filled the whole tank.

Owen B. le

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The customer service was amazing and the workers were knowledgable, while also being friendly and personable. Provided fast and efficient service. Will definitely recommend.

Johnnie S. le

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Uhaul Moving and Storage 955 N Columbia Blvd Portland Oregon provided a very knowledgeable, friendly & caring professional experience. This location will be my first call for future rental needs. Unlike Uhaul Moving and Storage, Sandy Blvd, Portland, Oregon that is their total opposite. The manager is a rude, crude uncaring individual who refused to fill my reservations even when the equipment was available just because he was stressed an in a foul mood (could this be his norm?). I was not the only customer to get a sample of his business decorum while I was there. I will never cast a shadow in his doorway again even if I am unable to get equipment I need elsewhere!!!

Alfredia T. le

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Simple and easy drop off! Very helpful after an exhausting drive and move.

Ryan H. le

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Le client n'a pas laissé de commentaire.

Ballan C. le

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Le client n'a pas laissé de commentaire.

kEN T. le

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Nothing. All good and business like.

Alex L. le

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Trying to call is awful. Even if you look up the specific uhaul store location on Maps, it will direct you to a call center and you'll be on hold for up to 20 minutes. Not helpful at all when I was worried I left something behind in the van I rented and wanted to call the store to see if they found it. I got stuck in a loop of endless call centers and was unable to reach the store at all!

Isabella T. le

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Le client n'a pas laissé de commentaire.

Brenda B. le

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Le client n'a pas laissé de commentaire.

David L. le

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After installing the trailer hitch my muffler fell down because 2 screws fell out

Crystal T. le

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Everyone on staff was awesome! I stopped to get gas at mlk/Killingsworth and those employees were great too! Thank you.

Amanda B. le

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The person I worked with at uhaul told me they would adjust my contract because I had to return to the uhaul place because the oil light came on. He said i only had to return the truck with one quarter of a tank of fuel and that he would adjust my contract accordingly so that I would not be charged due to the inconvenience of having to return to the location for oil. I returned the truck yesterday with half of a tank and was still charged for fuel. It is important that if you tell a customer you will change the charge and requirements for fuel level that you actually adjust the contract and not give them misinformation. I've submitted a complaint over the phone today. #2285774 Also the truck has multiple damages when I got it such as a bent side door panel, damaged bumper and grafitti scratches on the truck. The oil was very low when I got it which made me have to come back to the location and get more oil added. I was an hour late getting on the road because of this. I would like the fuel charge refunded to me as I was told the above information and returned the truck with half a tank of fuel.

Kylene Y. le

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Le client n'a pas laissé de commentaire.

Eric F. le

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Le client n'a pas laissé de commentaire.

Delaina D. le

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The process was very easy. Thank you

Andre W. le

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We dropped after hours. So we have no way tonrate location but the app just forced us to enter something. the phone app for return was really a drag, not easy: with my phone it couldn't verify location despite location being on for my browser, and it took 20 minutes for it to verify location on my wife's phone. We almost just left the trailer without officially returning becaue we had to keep driving on and couldn't wait all night.

Judith M. le

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Elia and all the U-haul's staff in this location were great! They made the hitch installation to look easier than I thought; explaining how it will work and giving me the information I needed.

corin b. le

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In Texas, the movers did not use many blankets which frustrated me. They refused to use any of the Uhaul plastic covers I bought for my furniture/mattress . I had boxes for my TV and a large mirror I asked them to use and neither items were used. My furniture is marked up and will need some care. When cleaning up the Uboxes we noticed many in unopened bags of blankets. The movers in Portland took advantage of time. They did not use a dolly to move tubs/boxes and they took many breaks. Ended up charging me for more time due to carrying ind boxes etc. Will not use the moving service through Uhaul again. I needed moved and just went with their way but then worried about my stuff and paid so much more. Dissatisfied. They know you are in a position to be taken advantage of due to being ind contractors.

Jessica B. le

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Thank you for great service !! I will be recommending you to all my friends

Bryan R. le

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Le client n'a pas laissé de commentaire.

Tiffany V. le

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Le client n'a pas laissé de commentaire.

Lee E. le

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Le client n'a pas laissé de commentaire.

Lori E. le

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Le client n'a pas laissé de commentaire.

Josh P. le

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Friendly helpful people, well cleaned and maintained vehicle, couldn't ask for better!

Grant L. le

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Nothing really wrong with this location except it was NOT where I made my reservation. I was called at the last minute and blackmailed into going there. I would not recommend uhaul as a company after this experience.

Krina T. le

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I was originally supposed to return my truck at the 76 gas station located at 3323 NE Killingsworth St, Portland, OR 97211 but the attendants would not let me return the truck there since it was a 1 way and not a local round-trip truck. They made me return the truck to the Columbia location which was farther from my house and I had to pay more money for an Uber home. This was a frustrating way to end my move.

Diane P. le

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Maybe have an additional person on duty on Sunday mornings. But really I have no complaints. Everyone was knowledgeable and courteous and helpful in every way. The process was smoother than I'd ever experienced at another U-Haul location.

John O. le

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The return process was quick and easy with no hassles. Great service.

Nina C. le

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Our stuff didn’t deliver on the day set to deliver

dennis w. le

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Easy to access and the carts for user needs were a god send. thank you so much.

Martin D. le

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Le client n'a pas laissé de commentaire.

theresa w. le

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There was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.

Louisa M. le

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I loved using the reusable boxes. It would be great if you offered a delivery and pickup service.

Derek H. le

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Le client n'a pas laissé de commentaire.

Lernik B. le

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Le client n'a pas laissé de commentaire.

Gregory F. le

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Le client n'a pas laissé de commentaire.

Deborah M. le

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Amanda is the best!!!

Melissa M. le

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Le client n'a pas laissé de commentaire.

Ronald B. le

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Le client n'a pas laissé de commentaire.

Robert l. le

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everything was great ... the online reservation process was a little cumbersome and confusing but a real person followed up pretty soon ... and once I got to the actual rental location it was "smooth sailing"

Lauren B. le

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the driver didn't know how to back in bc she normally works in the warehouse

jerry d. le

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Very easy check in of rental truck. I would highly recommend this location. The personal are very helpful and knowledgeable. Definitely a 5 star experience.

Dave B. le

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after 4 drop off trys after calling traffic,06634 what a joke, seemed like they did not care about anyone, this location was great, right by where I was moving to , you shouldn't try to use the customer as your transfer "BOY"

joanne l. le

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Great staff and really helpful, my move was improved thanks to this team

chris m. le

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Le client n'a pas laissé de commentaire.

Lee M. le

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Le client n'a pas laissé de commentaire.

Courtney D. le

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Le client n'a pas laissé de commentaire.

Debra M. le

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Le client n'a pas laissé de commentaire.

danielle j. le

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Le client n'a pas laissé de commentaire.

Sherylann K. le

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Rental was perfect with the exception of finding someone to help me in a timely manner. I just assumed they were short-handed. Otherwise, I'd go back to this location to rent again.

Jerome R. le

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Le client n'a pas laissé de commentaire.

Leslie A. le

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Next time I order a local rental don't switch my pick up location to a different city even if it is only about ten miles further.

Lye-Yeng W. le

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Le client n'a pas laissé de commentaire.

Mariah J. le

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Le client n'a pas laissé de commentaire.

Melissa B. le

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Le client n'a pas laissé de commentaire.

Quentin P. le

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Very helpful staff, knowledgeable.

Debra M. le

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Le client n'a pas laissé de commentaire.

Charles G. le

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Eli was awesome. Best experience ever with Uhaul.

ben r. le

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Le client n'a pas laissé de commentaire.

ben r. le

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Le client n'a pas laissé de commentaire.

lillian f. le

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Air conditioner did not work.

Paul W. le

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Le client n'a pas laissé de commentaire.

jose a. le

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Le client n'a pas laissé de commentaire.

Scott B. le

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Le client n'a pas laissé de commentaire.

benjamin a. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.

Aaron F. le

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Excellent customer service and fast service. Clean vehicle and and super friendly service.

Ray D. le

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Very helpful and great!

VIRGINIA B. le

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Better phone responses- wait on hold a long time to talk to someone and usually get routed to central offices and not to specific site

ROBERT V. le

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Le client n'a pas laissé de commentaire.

steven B. le

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Le client n'a pas laissé de commentaire.

Rosa U. le

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This experience was flawless your team rocks! Couldn't said the same for the location on Lombard/ st jhon's where they canceled my reservation for being late 30 mins. and didn't even bother to notify us.

Richard S. le

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Le client n'a pas laissé de commentaire.

Kimberly W. le

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It took me 25 minutes tonreturn the van because thebwebsite wasnt accepting my code. I had to get a code re sent 10 times before it took it. Boo.

Victor p. le

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Excellent customer service experience. Understanding, apologetic about wait time, knowledgeable and very helpful.

Andrew A. le

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Le client n'a pas laissé de commentaire.

Nyausha W. le

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Communication was POOR with customer and with other U-Haul locations. Work on following through with what is said will be done and communicating. 1/4 of the employees I dealt with was helpful. I actually dealt with one of the rudest employees with this company.

michael b. le

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Le client n'a pas laissé de commentaire.

Katherine D. le

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Le client n'a pas laissé de commentaire.

Nicholas P. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Le client n'a pas laissé de commentaire.

Kara T. le

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Overall very easy seamless process

Michelle S. le

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Le client n'a pas laissé de commentaire.

Allen P. le

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Le client n'a pas laissé de commentaire.

Greg F. le

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We were taken well care of and with efficiency. Kudos to this location.

Stephen B. le

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I do not live near this location. I used it because it was convenient for my event. This location might not be convenient for my friends. My experience with this location was entirely satisfactory, and I intend to use it again next year. Thank you

Terry S. le

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Everyone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.

Amy K. le

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Le client n'a pas laissé de commentaire.

JEREMY P. le

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Le client n'a pas laissé de commentaire.

kurley d. le

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AJ was the best!!! Great customer service, speedy and so efficient. Best experience at any Uhaul location!!

Cynthia P. le

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They were super helpful, flexible and great!

frank m. le

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Le client n'a pas laissé de commentaire.

Bill H. le

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Le client n'a pas laissé de commentaire.

Dave E. le

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Mirrors hard to adjust but done Drove well A bit funky to drop off at the interbay facility.

Kevin R. le

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Le client n'a pas laissé de commentaire.

Linda T. le

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There was some difficulties with the hitch install before me that pushed my install back quite a bit. I was impressed with the upfront communication about it and they gave me a discount on the labor for my time. Everyone was very professional and because of the extra time I had to walk around the facility, I can say that it is definitely the cleanest, most organized, U Haul facilities I have ever seen. The two installers were women and I appreciate a company that allows women to work in this capacity as I believe that they have a good attention to detail. Aside from a little bit more of a wait than I anticipated, I am extremely pleased with my experience.

nancy r. le

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Same place next time! Team was great.

Guthrie S. le

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Communication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come

maegan m. le

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I had the worst customer service from this place, Monica or whatever her name was wouldnt finish my transaction without being on her phone the whole time making personal phone calls and almost avoiding my entire transaction and she was rude to me. I will probably never go back again and the lady working with her didnt help the situation either

Brad D. le

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Le client n'a pas laissé de commentaire.

cynthia d. le

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Check your Lombard location. Service was so bad we had to go to the Columbia location. Staff working at the Lombard location appeared very inexperienced. I had reserved a truck which was available. But the person in charge said she could not figure out how to calculate the mileage on it so I couldn’t take it. After several other issues with other vehicles she was going to offer, she recommended that I go to the Columbia Blvd site. Glad I did. I was in and out of there in about 15 minutes.

Daniel A. le

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Probably the most professional of Uhaul’s that I’ve rented from. Great logistical location as well.

Michael O. le

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Excellent customer service.

john b. le

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Not sure everything was find

Ada D. le

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Friendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.

Harold F. le

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Provide additional mileage allowance. Made the same run twice and had to pay extra each time for less than 5 miles over allotted distance. Feels like Uhaul being pennywise, but pound foolish as far as final customer impression.

angela s. le

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Original manager I spoke with with awesome. Day I picked up car trailer, gentleman was polite, professional and I truly appreciated the brief explanation on how to load up my car. However, only thing missed was he did not change my drop off location from Simi Valley, California to Northridge, California. In addition, although I confirmed I needed the trailer until the end of April, I was lead to believe I dropped it off late which the date was 4/22/19 when I dropped off the trailer. Per the receipt, 4 days late to be exact! In addition, on 4/21/19, I had UHaul representative call inquiring when was I going to drop off the trailer as I was, again, lead to believe I was past due with drop off even though I asked to have it until end of April 2019, which is (was) a week away. Also, I, again, requested to have the drop off address to Uhual to be changed from Simi Valley to Northridge. So I dropped off the car trailer, 4/22/19, a week sooner than expected, and not only did I get charge for late drop off but also got charged because I dropped it off at Northridge instead of Simi Valley. Extra $144.00 due to being 4-days late even though I was scheduled untilthe end of the month, $7.60 taxes even though I paid the rental contract, in full until April 30th in the State of Oregon where there's ZERO taxes for a grand toral of $151.60. What the Heck?

Chris R. le

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Le client n'a pas laissé de commentaire.

Taylor W. le

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The reusable boxes were very dirty when I got them. There was dirt in the majority of them and water in one.

michael g. le

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Friendly, great communication, fairly quick, easy, recommended!

Bruce D. le

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Everyone there was super friendly, and accommodating. When my schedule went crazy requiring me to to need the truck a second day, there was no issue.

DALE C. le

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Fast, friendly, efficient and helpful.

melissa b. le

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Every person I dealt with was excellent.

Jim B. le

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Le client n'a pas laissé de commentaire.

Phillip C. le

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Le client n'a pas laissé de commentaire.

Bruce A. le

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Le client n'a pas laissé de commentaire.

Ian D. le

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Le client n'a pas laissé de commentaire.

Maureen F. le

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I had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.

Chris H. le

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Great location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating

Rachel R. le

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Horrible

Jamie M. le

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The entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.

Daniel G. le

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Was impressed with Olivia. The girl who delivered the Ubox to our new address

Jennifer H. le

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Ubox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.

Kristen B. le

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I rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.

Eloy R. le

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Pleasant experience.

Brittney V. le

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I could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!

Miranda N. le

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Excellent

Michelle S. le

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I did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.

Justin H. le

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Poor communication with management.

Hunter C. le

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Service was quick, prompt, and helpful. Would recommend!

Samantha R. le

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Na

Joshua M. le

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Great

Arnita T. le

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I had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff

Caitlin M. le

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No call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation

Jenifer H. le

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Nice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.

Gary B. le

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Good

Jonathan K. le

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Everyone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.

Rea x. le

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Used storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.

denise d. le

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I was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.

Nichole W. le

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NA

Josh M. le

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Staff was very helpful and friendly

Brian S. le

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Great experience!

lori c. le

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I did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!

Francine M. le

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Rented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!

Vanessa W. le

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We had a good experience with U-haul.

phillip h. le

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Everything seems to be in order. No complaints here.

Hannah L. le

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Michael gave me the most clear and thorough instructions and tips I have EVER gotten at ANY uhaul facility. Thanks man!! You rock!

Erin V. le

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U-Box delivery staff was communicative, friendly, and reliable.

chris f. le

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Most staff was abrupt and not friendly. The day we checked out, after a year there, the manage seemed annoyed that he had to help us. He was working on a car in a garage and was not in the main office

ELIZABETH Z. le

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We did not use the storage facility, just had our U Box delivered.

Bethany C. le

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Didn’t go to facility but staff dropping off and picking up box were communicative, professional and nice to work with. Would use this service again.

pedro f. le

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I had a problem with the truck I rented, someone had drilled a hole in the gas tank. Matt was extremely helpful, he went out of his way to help!

diane s. le

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Everything went smoothly with our UHaul Box.

christopher t. le

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Badly undermanned. 1 or 2 people to attempt to serve 6 or 8 people, each customer taking 5 to 20 minutes is inexcusable.

NATALE N. le

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thank you!

Elizabeth P. le

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Driver was super friendly and gave me some good restaurant recommendations in the area. Thanks!

Kaerli C. le

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Aimee stayed late just so she could deliver our ubox to us at a convenient time for us. Really appreciated the personalized service!

Marcus A. le

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Horrible customer service via phone. Never went to actual location, but had to deal with staff for UBox deliveries. Drivers were great. Office staff not so great, and that is when you can reach them.

richard W. le

Évaluation :

review

marty m. le

Évaluation :

These guys are great.

Brent T. le

Évaluation :

The only reason I gave 4/5 was because when I first started having my stuff stored I was being harassed by you guys for my bill being past due. Calling once a day to remind me about my bill.

nathan n. le

Évaluation :

The Uboxes were supposed to be delivered to the Uhaul on Highway 99 in Vancouver. No one informed us that the delivery address was changed. I was not able to talk to someone to speed up the delivery

Timothy P. le

Évaluation :

Thanks!

Kezia D. le

Évaluation :

This uhaul was awesome. Not only was the ubox useful and affordable but the customer service was AMAZING! They called a day ahead of time, were very friendly and very timely!