Customer Reviews for U-Haul Moving & Storage at Columbus Rd

2 968 évaluations

2650 Columbus Rd   Canton, OH 44705
(@ Rt 62)

(330) 452-4712

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(330) 452-4712

2650 Columbus Rd
Canton, OH 44705
(@ Rt 62)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Had appointment for September 21. Went at 7 am and they didn't have hitch. Didn't call when hitch was in. Very unprofessional. Finally after a month plus it was installed.

linda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B. 
Évaluation :
3

Have the tow hitches available for installation on the appointment day. I arrived and the company had no inventory any where in the state of Ohio. They put in wiring for the hitch but could not do the actual hitch with none available.

Kay A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Employee seemed a little overwhelmed on a Friday evening, but he was handling it well.

Brent W. 
Évaluation :
5

Great experience!!! Awesome Staff.

DEBRA G.  |  Premières impressions 
Évaluation :
5

Really nothing, it was very easy

DONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
4

Wiper blades need changed. They really hinder your view when its raining

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
4

When my original U-Haul rental (at Expert Auto Collision) failed me, This location came through. Highly recommend this location. Also Jordan at the Lincolnway in Massillon location is fantastic for getting this set up for me when my original truck wouldn't start.

Cynthia H. 
Évaluation :
5

The employees are always friendly. I have always rented my trucks at this location because of the employees

Wendy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne N. 
Évaluation :
5

The people in the UHaul store in Canton and in Gallipolis were wonderful and helpful but contractors for UHaul Roadside Assistance were the worst I've ever had to rely on. Nearly 6 hours with no help to change a flat tire left me and my family stranded over 2 hours from home. That's when the owner of UHaul of Gallipolis came to help... God Bless him!!!

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PENNY H. 
Évaluation :
5

I ordered my trailer thru a Massillon location which is much closer to my home. But had to drive much further to this location to get it and return it. It would be nice to have gotten it where I ordered it from. But the service was great at this place.

ROCKY F. 
Évaluation :
5

Had a great experience. The location is very clean, organized, and convenient for me . I did have a question about a charge that appeared on my email invoice and Missy was great at handling the issue. Thanks

Dwight N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha D.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
5

Nothing ng! Excellent service from this location!

Perry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARNELLAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

The lady was very polite and nice can't ask for better service

JENNIFER R. 
Évaluation :
5

Rien

Christopher C. 
Évaluation :
3

Steering was out of alignment horribly I called store numerous times have the call log to prove so. No answer called roadside they informed me call store cause the truck would jerk to the right and as you came to a stop the brakes would lurch

Timothy V. 
Évaluation :
1

There was no contact with us regarding equipment coming in and the girl that was to install hitch called off. Terrible and we are moving out of state. You should not make customer pay in advance until all parts are in.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL R. 
Évaluation :
5

Friendly and helpful staff!

Ralph B. 
Évaluation :
1

There should be a better description on the unit

SEQUOIA C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
4

My reservation got mixed up on U Hauls end, had to go to this location 6,5 miles away. You would think it would standard to reimburse or have that mileage deducted since it was not my fault, it was taken care of but that should be a given. Other than that satisfied with the truck and process .

STEPHEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

This location saved the day for us. We rented from the Harmony Drive-thru location had a confirmation number for our reservation go to pick the U-Haul up and it wasn't there. The worker had to call the owner he had it and ignored our confirmation for 3 and told us to go to the headquarters on Columbus Ave. They found us a rental. The only downfall was that we were supposed to have it for 6 hours and we had to turn it in after 4 hours. This isn't the first time my online reservation was screwed up. I rented from Columbus Ave July 25th 2020 and they gave 2 of us the same truck. I don't understand how every time I've tried to get a rental things never go as planned.

BENJAMIN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin S. 
Évaluation :
5

Melissa was awesome! Extremely knowledgeable and excellent customer service! Would love to have her work for me.

Billy H. 
Évaluation :
1

Terrible experience. Never had this experience with this location before. If you are going to offer a service you need to make sure that everyone in the company knows how to actually enforce it. There is no reason why I should have to sit outside of a uhaul for an hour and a half to finally get some information about how to rent a uhaul just to not get it the day I actually need it. Believe me I will never use uhaul again and I will pass along word of mouth. I'll just use budget next time.

WILLIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elonda W. 
Évaluation :
2

Received call the day after I dropped off my truck to inquire when I was going to drop it off!!!

Gregory M. 
Évaluation :
2

I arrived Saturday to pick up the truck I reserved and was told that "they had not assigned a vehicle to me" and that there were no trucks available until Sunday. I had people lined up to help my father move and had no truck. Once I was able to get a truck on Saturday everything went fine.

Todd C. 
Évaluation :
3

We reserved a pickup truck for 8:30am mobil pick up. We arrived at 8:30 and clicked the pick up reservation online and it stated that we had a reservation for in person pick up (even though the reservation said mobil) and that we had to wait until 9am when they opened to get our equipment.

CHASE HUNTER R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dylan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ToNajha D. 
Évaluation :
5

Staff went above and beyond to make sure I had a hitch installed for a planned vacation - even when parts didn't come in as expected. They collaborated with other locations to ensure installation that day. Although the experience didn't go as I expected, I felt heard and felt that staff cared - a rarity in customer service these days!

David V. 
Évaluation :
5

They had everything prepared and ready when I came to pick it up and for returning they were very efficient and on time.

Lewistine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chase V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY D. 
Évaluation :
5

Keep going- very high quality hitch.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

Drop off was extremely easy and took approximately 30 seconds

jobe H. 
Évaluation :
3

You offered 24/7 mobile pickup. I showed up at 8 am to pick up the truck with my smartphone and the website and the app said my time was automatically switched to be hand delivered at 9 am when they open. There was no explanation for this. Your process needs reviewed. Or if I missed a key part, it needs to be more clear.

Daniel B. 
Évaluation :
5

Online reservations is poor and online drop off doent work like its supposed to. Wouldn't recommend anyone to use!!

Donald W. 
Évaluation :
5

The per mile rate is rather high.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce J. 
Évaluation :
5

Easy quick transaction. I have usd them several times and will again.

Dale K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxeen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn B. 
Évaluation :
3

the online scheduling. It scheduled me there at 7AM so I showed up then but the person wiring oesnt come in till 10AM

George N. 
Évaluation :
5

Great staff, quick service. Pointed out the front tires of truck. Staff immediately requested service for truck.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
1

The online return system did not work properly. We called uhaul customer service and sent photos of return. This location called two days later to complete return. That's completely unacceptable. We will not be renting from Uhaul in the future.

Scott H. 
Évaluation :
5

Very unhappy with my booking. While the Columbus rd location staff was excellent, it was 30 minutes out of my way. My initial booking was for the Tallmadge rd location of which I live two minutes away. This booking cost me extra time, has miles and money. I was given 75 extra miles however we still had to pay for gas and drive an hour and half to take care of pick up etc.

Melissa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALLAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
5

Your people run a very tight ship !! I will be back again !!! Thank you for a very clean building and very clean vehicles !!! A very great job !!!

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquay S. 
Évaluation :
1

I never received and invoice via email and I am now waiting MY TIME

Francisco E. 
Évaluation :
5

There was absolutely nothing wrong with either location or their personnel. I do , however, have a major issue with the online reservations and being able to reserve something that doesn't exist at the location. I moved from Maryland to Ohio only to find out that the unit I reserved was not something they had on premise. Imagine my shock of not having anywhere to store my belongings and having to unload a 26 ft truck with no storage that I I had reserved. The Columbus Avenue location was very apologetic for this and it was in no way any fault of theirs. They looked for availability at other locations, online said it was available, but when they called the manager there was nothing available. The frustration of seeing something online that's not available is causing customers to be irate with these people, that is not fair to them. Columbus Ave graciously extended my return time for the day so I could find somewhere to unload my belongings. I don't know that I can recommend U-HAUL at all, you have some serious issues with your online reservations that cause some serious problems for the person using your system.

INGA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE M. 
Évaluation :
1

The lady I had to interact with to pick up my truck was rude and appeared to be inconvenienced to have to do her job. I have already called and filed a complaint

ALYSSA D. 
Évaluation :
5

Equipment was clean and well maintained- appreciated the capability to accommodate me at the last minute during a busy weekend.

SARAH Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marcisha g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
5

Some confusion on delivery because we dropped it off the night before it was due. Figured it out quickly.

Amanda A. 
Évaluation :
4

Do to unforeseen circumstances, my hitch wasn't there when I went to have it installed. They said it was a supply chain issue not theirs. I had to reschedule. I called to make sure it was there but it wasn't. The manager found one for me ans I'm happy with the installation and product. I wish there was better communication from the company

Jessica C. 
Évaluation :
5

For renting a trailer, I did everything online and it went smooooth as silk...

Rodney H. 
Évaluation :
5

Everything was great ! Only way to improve things is if you load and unload the truck and drive it everything was great ! Only way to make it better is if you load and unload the truck and drive it for me {Ha Ha Ha } Just kidding , everything was great, Thank You ! Dave

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey B. 
Évaluation :
3

Possibly provide a better communication to the customer when a vehicle is not available at the location that was originally scheduled for on the website at the time of the reservation. Then at least I could tried another location when reserving online

Imants T. 
Évaluation :
1

Charged me for 40 more miles than I drove. I retraced my exact route and it was slightly less than half of why they charged me for. This place is run by crooks.

WILLIAM F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON A. 
Évaluation :
4

When I turned in my van, the woman in charge was rather quiet, but more awkwardly... rude. Only part of experience that bothered me actually. I asked her about my usage of miles, etc., and she said with annoyed tone, " Check your email."

Jay L. 
Évaluation :
5

Your trailer hitch and harness tech was excellent - very helpful and knowledgeable. Thanks for narrowing down my tow connection issue to an internal truck issue!

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL H.  |  Expérience générale 
Évaluation :
5

Both of the employees were friendly and helpful. Missy always went out of her way to make sure we felt welcome and was quick to offer assistance.

leah T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loretta o.  |  Premières impressions 
Évaluation :
5

The women working at this location did all they could to make sure our family was well accommodated. They also were calm, professional, and understanding about our being stressed out.

leah T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDLEESHA H.  |  Premières impressions 
Évaluation :
1

Missy was awesome! I had my storages about 5yrs and she worked with me on multiple occasions when it came to late payments and payment arrangements. The other staff were ok, but if Missy wasn't there I'd rather wait and talk to her when she came back. My move out however was completely DISGUSTING and ridiculous. I had multiple items I left behind because they were literally COVERED in mice droppings. It's understandable that there could be some issues seeing that the storages aren't sealed off individually, but the fact I had to leave some stuff because of it was unacceptable. There was a giant rodent poison box in my second storage unit (B19) where majority of the mouse droppings were and that was just mind blowing to say the least. I also came across a dead roach in my first unit (B47) which I'm glad was dead and didn't multiply! I just really don't appreciate that fact I paid extra fees for having an indoor storage and from my understanding, the fees were for protection and maintenance against rodents and bugs. After this, I highly doubt I will ever use this storage facility again, and yes I will for sure spread the word.

Courtney J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jimmy w.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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