Worst customer service I've ever dealt with. The guy working wouldn't even open the gate for me to return the truck. Go somewhere else for your business.donovan M.
Customer Reviews for U-Haul Moving & Storage at Commercial Ave
Pour nous contacter
Raleigh, NC 27612
(Across from Townridge Shopping center)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 9/23/2021 - 9/1/2022: 9h00 am - 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I reserved a unit, yet when I got there no units of its size or similar were available, even though the site specifically stated there was. There was no lock in the unit as there was supposed to be.Christopher B. | Premières impressions
I filled up 10 of gas before turning on the truck and they charged me an additional 10 , that's 20 in gas to drive 70 miles, that's not right!Danielle M.
Le client n'a pas laissé de commentaire.robert B.
Interior needed work. Driver side visor broken and hanging diagnol. Wipers needed changingTHERESA V.
Customer service representative was outstandingâ€”many thanks for his helpfulness and friendliness!WILLIAM S.
Le client n'a pas laissé de commentaire.MAX G.
Le client n'a pas laissé de commentaire.STANLEY M.
Le client n'a pas laissé de commentaire.KRISTIN G.
Uhaul rep who handled transaction did an awesome jobDENNIS W.
Le client n'a pas laissé de commentaire.MARISOL G.
Le client n'a pas laissé de commentaire.YOLANDA J.
Tell customers where to park the truck when it is returned. The signs are misleading.MELISSA P.
Le client n'a pas laissé de commentaire.Kaylie B.
The staff on Commercial Ave was very friendly and professional they made sure i had everything i needed for my move and for my storage thank youSylvia W. | Premières impressions
Le client n'a pas laissé de commentaire.LISA B.
Le client n'a pas laissé de commentaire.JANELL H.
Excellent customer service!BRADLEY H.
I know pest control may be a great challenge but this is the first time where I have seen a number of insects including spiders, roaches and ants all on one visit. In fact this is the first time that I have used uhaul services and have witness a lot of pests in the truck and in the store unitJOSHUA A. | Expérience générale
Excellent Facility that I always come back to.Julias F. | Premières impressions
The only problem we had was with bugs getting into our units. That was not a pleasant experience, other than that, everyone and everything was great! Thank you so much for your help. Jennifer MacCuneJENNIFER M. | Expérience générale
Grace was incredibly helpful!!! We reserved a unit online but never got any more information about how to move in online. Arrived at 7:30pm after driving from Savannah .. hot and tired and ready to finish our journey. We first called the emergency # posted but it was to a former employee. However she gave us Graces # to call. We did and she did everything necessary to get us into the unit that night. We were incredibly grateful. The morning manager was very kind and helpful as well when we came back to do a few more things - unfortunately I didn't get his name. Great staff at this location !!Jamie A. | Premières impressions
Le client n'a pas laissé de commentaire.Francesca B.
Le client n'a pas laissé de commentaire.ERLINE M.
The staff was courteous, helpful and efficient.GEORGE F.
Le client n'a pas laissé de commentaire.OMARID R.
Staff was GREAT. Smooth process and friendly help. The truck however was very old (over 96k miles) and was a little scary to drive locally, engine blew hot on my right lower leg, to the point of discomfort and pain.TONIA Z.
I always use this location, and will continue to do so. The people are nice and easy to work with.Monica B.
Le client n'a pas laissé de commentaire.GEORGE C.
Le client n'a pas laissé de commentaire.GEORGE S.
Le client n'a pas laissé de commentaire.Crystal J.
have more staff, have the remote check in process go more smoothly so there aren't long lines to talk to the one staff member, have more reasonable rates. I really wouldn't rent from uhaul if there were any other options but for my move there weren't.Byron R.
Keep your staff happy so they will keep doing a great job.ARLENE R.
DAMMM GREAT CUSTOMER SERVICE.. Both Office. TAMPA Florida RALEIGH North Carolina/… that is a great customer service.Alexander M. | Premières impressions
THE BEST â€¦ EXELENT CUSTOMER SERVICE>>>>> MANAGER WAS SO DAMMMM AMAZINGRuth M.
Nothing at this time. Vehicle was ready, check -in and return was quick and efficient. Merci!Kevin K.
AmicalJERRY W. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLY F.
Le client n'a pas laissé de commentaire.AUSTIN M. | Expérience générale
Le client n'a pas laissé de commentaire.CRISTINA D.
Le client n'a pas laissé de commentaire.Leslie Ann S.
Le client n'a pas laissé de commentaire.VINCENT B.
You need more pickup trucks to rent.Stan M.
Le client n'a pas laissé de commentaire.Alan O.
Le client n'a pas laissé de commentaire.LAURENCE J.
Le client n'a pas laissé de commentaire.MANUEL B. | Expérience générale
Le client n'a pas laissé de commentaire.Don D.
I thought an "in town" pickup meant I could drop it off anywhere in town. That is a confusing name, it should be called "same location" or something. I was not told that it had to come back to the same location even though I said I would be driving far away. At drop off, Android app didn't work. I could not upload a picture. Seems to be a well known issue, that is a serious problem. Luckily my wife was there with her iPhone, otherwise I guess I would have locked the keys in the van and hoped for the best. I was on hold with customer service for 30 minutes before giving up and realized I could use my wife's phone.Timothy B.
Fuel levels were misreported by U-Haul personnel on both ends. Due to this misrepresentation, I was overcharged by 75 $. The employee at the dropoff location did not allow me the opportunity to sign and verify that THEIR reported fuel level matched the ACTUAL fuel level in the truck. Overall I am very disappointed with the experience and cannot recommend that anyone rent from either of these U-Haul locations.JEFFREYDAVID N.
The gentleman at the counter was extremely disconnected and uninterested in speaking with me or assisting. Although it was relatively easy, the service support was rude and preoccupied with his phone (not his UHAUL phone)ALLISON R.
Le client n'a pas laissé de commentaire.Nathan B.
I wasn't aware there was a 20 $charge for dropping off after hours. The fuel tank took 6 gallons to refill and I only drove 36 miles. The cost to value will have me shopping at Enterprise, Lowe's or Home Depot for one of their vans in the future.JOSHUA A.
The person who helped me was very nice. I really appreciate her working with me.Gerald L.
Le client n'a pas laissé de commentaire.SELENA S.
Pickup and drop off were easy. The truck was clean and in good condition.AYDIN K.
Customer service by the local rep was amazingLIOR H.
Le client n'a pas laissé de commentaire.Christopher S.
Front end of the truck was trashed. Tire rod ends or whatever. 165K on the rig. Time to repair or retire it.Jerry D.
The gentleman behind the counter was very professional cheery and helpful. When I had to extend my return time, the customer service lady on the phone was cry helpful as well.LAURENCE V.
Friendly and easy !JACOB G.
Truck cargo area was not swept out. Lots of leaves and gravel had to be swept out prior to loading. Had more options for truck size.Robert C.
No semi accessJoseph A. | Expérience générale
Le client n'a pas laissé de commentaire.HASKER Y.
Le client n'a pas laissé de commentaire.BENJAMIN C.
Got my storage unit last minute but the staff was helpful and informative ! I knew my stuff was safe and secured.Cassandra V. | Expérience générale
Le client n'a pas laissé de commentaire.Brittney V. | Premières impressions
Le client n'a pas laissé de commentaire.SONDRA T.
The customer service person failed to correct the gas tank level, after I told her, to almost half a tank from more than 5/8s as marked on the paper, resulting in being charged for more than 4 gallons of gas while having driven 12 miles total. She also failed to deduct the charge for the pads, which I didn't pick up.FOTIOS T.
Le client n'a pas laissé de commentaire.Rick H.
I should have been provided instructions at check-in to check email for the link to review/report the condition of the vehicle before leaving the lot as well as where to leave the vehicle when I returned. I only discovered the link provided for vehicle review accidentally after I returned the vehicle. When I've rented other vehicles a staff member has walked around vehicle with me pointing out any existing defects to the vehicle. For my own protection, I surveyed the vehicle and took pictures showing a myriad of scrapes, dings and dents before leaving the lot. In addition the truck interior was dirty. I found lots of dirt on the floor of the driver side and food and trash behind the driver seat. Vehicle smelled like old fast food. The bed of the truck had not been swept. I expected the vehicle to be clean! I requested counter check-in instead of online check-on to experience customer service. I anticipated a courteous, friendly welcome and thank you for my business upon return . Disappointed to receive neither.Candise G.
Le client n'a pas laissé de commentaire.Kevin D.
Le client n'a pas laissé de commentaire.ERIKA D.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.KENNETH D.
The staff made my experience awesome. They were friendly, helpful, and fast!Jonae R. | Premières impressions
Personnel were friendly and very helpful.JONATHAN B.
Le client n'a pas laissé de commentaire.Kristin G.
Le client n'a pas laissé de commentaire.ARTHUR D.
Le client n'a pas laissé de commentaire.DAVID B.
Overall, this was a great experience. The staff is polite and professional.Joseph L.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Gregory A.
The agent was nice and the manager was outstanding. Great experience!BELENDABRIDGERS D. | Premières impressions
I had to leave my vehicle on site because it was just me, and having some head's up about the lack of parking would have been nice. That's really my only issue. I can't remember the woman's name who helped me, but she was great.Lindsey C.
Le client n'a pas laissé de commentaire.MELISSA Y. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.TIMOTHY C.
No issue with the location. The experience for pickup was frustrating. Went to the location scheduled for the reservation only to find out the location had changed. The guy at the original location could not tell me where the changed location was. Only gave me a number to call. I called and waited on hold for over 30 minutes. Highly frustrated! I did not receive an email, text, or call about the changed location. It delayed my trip substantially while trying to figure out where the rental was. Once I finally spoke to an agent, she said "I see that you did not receive notification of the change with your rental. Let me send that to you now." WHY was it not sent to me prior??? I will never rent from Uhaul again!!Peter K.
Dropped off after hours. Not super clear on after hours drop off. Overall we were pleased.Ashley W.
Nothing else.Shawn S.
Le client n'a pas laissé de commentaire.JULE V.
I was originally assigned the wrong unit - much smaller than what I had reserved. The employee working quickly fixed the problem.Ashley B. | Online Move In
When we got to the U-Haul location, i did Everything i was Supposed to do on the app to get the u haul. The person on the chat told me that he needed ANOTHER alternate contact after he already spoke with my fiancÃ©. The chat then ended abruptly and i had No way of knowing where the keys were or what to do next. Then, it took 2 more hours for the woman on the phone to tell me where the keys to the U-Haul were. She ended up telling me where the keys were, but they were for another truck. At this point it had been almost 3 hours since i was Supposed to be packing up the U-Haul. We finally got the truck. When i was To return it; again, i followed All the directions on the app and it stated that the mileage was incorrect when i was trying to input it. It was correct, but since we were forced to get another truck it was all messed up. U-Haul made my moving experience horrible. I was So stressed the whole time and won't be using U-Haul again.JP T.
Floor mats had significant amount of dried mud/dirt on them. Lot attendant did her job but sure didn't make me feel welcome.Charles M.
Le client n'a pas laissé de commentaire.TIA E. | Expérience générale
Grace was absolutely fantastic! She was able to locate a truck for me last minute, made the process of checking in and checking out extremely easy, and made sure I was taken care of as a customer. Would absolutely recommend this location to others simply because of the service I received from Grace!KATELYN T.
Only issue was difficult parking the trailer in very tight spaces.RUSSELL S.
Le client n'a pas laissé de commentaire.Cassandra V. | Premières impressions
Poor service, I live less than 2 miles away and I would choose another location moving forward.Edwin M.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.Sarah K. | Premières impressions
The young lady that took care of me I think her name is Arial was very friendly and professional she took care of all my needs thank you so muchSylvia W.
Grace was phenomenal!! Definitely needs a raise! Was very professional and helpful and extremely patient. I Would recommend this facility bc of Grace, herself.JENNIFER M. | Premières impressions
Management doesn't seem to know how to professionally run a business, as reflected in store employees.Brad B.
Le client n'a pas laissé de commentaire.Adolfo V.
Makyla was professional, courteous and accommodating. She listened attentively and made the perfect recommendation for my situation. She kindly explained everything and answered all of my questions. It felt great beginning my move with confidence. Thank you for the excellent service, Makyla! Will definitely recommend to friends and family :)MARK K.
Le client n'a pas laissé de commentaire.Cynthia V.
Grace was amazing! Even with the computer crashing, she handled everything and everyone with the utmost professionalism. She needs a raise to be sure!!JENNIFER M.
The truck share 24/7 experience has much room for improvement.Peter M.
Le client n'a pas laissé de commentaire.Jonathan P.
I signed in ahead of time so I could get the free lock for the unit. The lock was not placed in the unit as I had been told. I went to the office to talk to them about it, and there was only one person working the desk with at least three or four customers waiting. I did not have time to wait, so I left, and had to leave the unit unlocked overnight until I could get my own lock. This office is severely understaffed and the free lock was not provided.Virginia C. | Online Move In
The U-Haul site & staff were extremely helpful & friendly. The only "complaint" I have is that the receipt generated through email is extremely small making it difficult to read.Nancy R.
Reserved a U-Haul truck online at this location. Arrived when they opened to pick up the truck. Saw they truck leaving when I arrived. When I advised the representative at the counter that I reserved the truck that just left, his response was I see you had a reservation but I'm all out of trucks. Absolutely unacceptable had to travel 30 min from that location to get another one rental. Delayed my move and increased my mileage fees.JENAULD B.
Le client n'a pas laissé de commentaire.Nga Ki L.
Easy in, Easy out. Truck was just what I needed. Attendant was friendly and helpful but seemed a little overworked. Only one at the unit and was juggling a lot of different customers. She was still friendly and helpful.KEITH W.
Le client n'a pas laissé de commentaire.Matthew E.
Everything went smoothly. It was the day before Father's day, so not as many people were moving and when I picked up the truck, I was the only customer there. It was nice.MARK K.
Krystal Hall is a superb asset to your company. Better hold onto this lady. Little lady that helped me unload the trailer this morning was outstanding as well. Just didn't get her name. Thank you. Marsha GodwinMARSHA G.
Le client n'a pas laissé de commentaire.Rocco O.
Le client n'a pas laissé de commentaire.TIMOTHY S.
I have always used this location for pick up and drop off and have never been disappointed and have always been treated fairly.MICHAEL J.
Le client n'a pas laissé de commentaire.DOMENIC C.
Le client n'a pas laissé de commentaire.STANLEY K. | Expérience générale
The storage unit was not clean (dry leaves from last fall inside the unit).Ian W. | Premières impressions
Le client n'a pas laissé de commentaire.scott s. | Premières impressions
I would recommend this location because of convenience, tons of moving supplies , staff and inventory.GARY K. | Premières impressions
Le client n'a pas laissé de commentaire.Sandy C. | Expérience générale
Le client n'a pas laissé de commentaire.DONALD F. | Expérience générale
This is our first time using a storage facility so I don't have anything to compare it to. We needed the storage facility for just over a year. We did not have the need to go there during the year so our experience with staff and the other aspects asked in the survey above were very limited. What I can say is that it was very convenient to our home and it was very convenient that they have trucks to rent there for when you need to move belongings in or out.Andrew M. | Expérience générale
Workers went above and beyond to help meKAREN T. | Expérience générale
Facility is tight to move around in with a truck and trailer, or large moving truck.MIKE B. | Expérience générale
Le client n'a pas laissé de commentaire.Ira D. | Expérience générale
The staff here is always pleasant, insightful and very informative. Great experience. Thank youKris F. | Premières impressions
Le client n'a pas laissé de commentaire.Wayne D. | Expérience générale
Ms. Mims provided me EXCELLENT customer service and went above and beyond to make sure ALL of my moving needs were met and that my transition went smoothly. I will be recommending this storage & U-Haul facility to my friends and colleagues. I would like to also add that the staff assisted me without any complaints even though the golf cart was broken and they had to walk and service EVERYONE by foot. I am a manager for a Fortune 500 company and I think it is a shame this company has yet to fix the broken golf cart or provide a new one for their staff. I will be investigating who owns this particular location so that I can let them know my thoughts as well. It's IMPORTANT to value and treat your employees well, especially when they are providing excellence and representing the company to and with the highest of standards. Moving forward I hope this matter will be addressed swiftly. Thank you, Jaquita Harvey firstname.lastname@example.org 346-240-5432Jaquita H. | Premières impressions
Devern was great!!!Mark B. | Premières impressions
I have my stuff in this facility for one year and a half , the access was always easy but all my stuff was covered in a thick layer of dust and mice poo. It seemed like there were a construction right above my unit. I had to throw away my couch, chair, wash three times my clothes and super clean the rest of my other furniture. Also, the stuff weren't friendly and neither helpful. Bad experience in this facility.Alexy M. | Expérience générale
Le client n'a pas laissé de commentaire.Julie H. | Expérience générale
Le client n'a pas laissé de commentaire.Steven K. | Premières impressions
My experience with the service representative at the facility was excellent. He was courteous efficient and professional.Deborah E. | Premières impressions
Le client n'a pas laissé de commentaire.Barnell M. | Expérience générale
I would have given y’all and excellent but my refund wasn’t returned yet!!Nikkia W. | Expérience générale
thank you for always being there to assist us!Lorraine W. | Expérience générale
We returned the truck and put the key in the box but original keys were lost during movingrebecca t. | Premières impressions
Le client n'a pas laissé de commentaire.Sade B. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer M. | Premières impressions
Friendly, fair, clean facilityGARY B. | Premières impressions
We received an Excellent customer service. We had a reservation for a small storage unit but it was too small for all the things we had so the guy helped us immediately. He was very kind and accurate.Alexy M. | Premières impressions
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