It was awful they overcharged us then used a credit card to charge us that was not authorized to useCODY D.
Customer Reviews for U-Haul Moving & Storage at Court St
Pour nous contacter
Montgomery, AL 36104
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CURTIS T.
Le client n'a pas laissé de commentaire.April H. | Expérience générale
You are doing a fine job.Grant C.
Le client n'a pas laissé de commentaire.James T.
Very accommodating service, easy and close to where I live.Candace C.
Friendly service, easy and convenient.Candace C.
Le client n'a pas laissé de commentaire.Grant C.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Ricky H. | Premières impressions
Easy and professionalCandace C. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia G.
Everything was well only thing that bother me was I chose 15 miles I went over 2 miles and I was charged that's crazy.JASMINE J.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.George P.
AC fan did not work, so no AC.Robert N.
again app did not work we have used before this visit and it was great. we had to go to website so the photos would upload. wasted an hour of extra time picking up and dropping off. uhaul problem both times.Michael G.
I had to drive across the city to pick up my uhaul that I reserved less than 5 miles away from me. They called and changed my location. When I arrived my 2 furniture dollies and appliances dolly were not available. So I had to go out my way to another location to pick the items up. When I returned the truck, uhaul changed me for over mileage. Why? I had to drive across town, then go to another uhaul location to pickup my accessories. Can I please get a refund. This has never happened to me. All my other experiences with uhaul were great.ANTONIO M.
Le client n'a pas laissé de commentaire.York H.
Le client n'a pas laissé de commentaire.Vicki P.
Le client n'a pas laissé de commentaire.Susan M.
Used this location before and have always had good service.JEFFREY J.
Worst customer experience ever. Went to location and no truck. Was not called by uhaul that my original truck wasn't avaliable. I called and was directed to a uhual across town. I was also told I'd get 50 $reservation guarantee. I picked the original location because it's closer,less miles. Went to location and got truck Dropped off truck and asked about 50 $reservation guarantee and was told I had to. Go back to the original location. Or file a complaint.JAMES P.
Ashley Rogers the assistant manager Was the best employee ever. Was very professional and patientSherry B.
Excellent service à la clientèle.Linda M.
Le client n'a pas laissé de commentaire.Marvin C.
make sure the brakes in the truck work. i was almost t-boned twice because of brake failure. the first time was just a block away from the facility and when i tried to let the employee know, she was very nonchalant and quoted it as â€œoperator error.â€nyla H.
Le client n'a pas laissé de commentaire.Shonda J.
Le client n'a pas laissé de commentaire.Dayton M.
Le client n'a pas laissé de commentaire.Teack L.
Le client n'a pas laissé de commentaire.WILLIAM S.
You can start by re-training the little short dark-skinned (20 years old) girl on how to effectively close out transactions. Today I returned the 20' truck and followed the directions as I always do. I sat outside for approx. 13 mins AS THE SIGNAGE INSTRUCTED ME TO DO. I have returned many vehicles and I am very aware of the procedure. This very inexperienced cashier asked me if I'd bee n waiting long and when I told her that indeed I had been waiting, she politely began to blame me for my waiting, explaining to me that I should have come inside the bldg (despite the clearly posted signage outlining the return procedure. This employee seemed to desire an argument with me while at the same time apologizing as she stated " I'm sorry that you had a misunderstanding. This blew my effing mind! She even wished me a pleasant day. This little girl's behavior did not sit well with me and quite frankly misrepresented UHAUL in a most negatively. Please retrain your employee or GET RID OF HER.tina L.
Le client n'a pas laissé de commentaire.Tammy M.
Le client n'a pas laissé de commentaire.Timothy C.
Nothing, everything was greatJames B.
Le client n'a pas laissé de commentaire.LISA C.
The vehicle smelled like cigarette smoke. Not a pleasant smell.Gay V.
Employee was very friendly and helpfulSandra M. | Premières impressions
I have no issues with the location. The U Haul app needs work!!! Absolutely useless. Could not get it to work at all during drop off.Terry H.
Le client n'a pas laissé de commentaire.Brandon F.
We were not pleased with being relocated to this facility but the staff was understanding and the experience at this location was good.NICHOLAS S.
Le client n'a pas laissé de commentaire.William B.
Although I checked in online to pick up my trailer at another location, once I got there I was told they didn't have it and I had to come here. Very frustrating. No apologies were made for the wasted half hour. No one tried to call me or email me. Pretty simple stuff.Chad H.
Truck maintenance needed, customer service below acceptable.Damarius J.
Site was acceptable, although at a very old and somewhat run-down location.Edwin B.
Nothing. Marcus was very helpful.Britanee J.
credit cards are really a huge inconvenience as long as the card works it should be able to be usedAlycia M.
Le client n'a pas laissé de commentaire.LASHEENA N.
Le client n'a pas laissé de commentaire.MARIE D.
Le client n'a pas laissé de commentaire.Alexandra L.
Le client n'a pas laissé de commentaire.KELLY P.
Le client n'a pas laissé de commentaire.Henry M.
Le client n'a pas laissé de commentaire.SCOTT W.
I was incorrectly charged and have not received the proper credit back to my account. My rental was only a 24 hour rental and I was charged for 48 hour, and the the guy who checked me out was new and did not know how to fix it beforehand.Andre H.
Le client n'a pas laissé de commentaire.MEGAN M.
I had so-called guaranteed reservations for a 15' truck for a couple of different weekends, drove from Alabaster to Montgomery, "Oh sorry, that truck isn't here..." That happened a couple of times before I finally got the 20' truck! When I did get my truck, I was told to come by at 11am but didn't get out of the facility till 12:20! The guy was doing his best but there should've been at least a second person behind the counter, that's a management good. When I left, the line was 5 deep and just the one guy. The lady at the BP where I returned the truck was super nice and very professional. Logistics seems to be an issue for reservations as I stopped at a few places after I got the truck and they said they had trucks to rent... I've never had any issues with your trucks except for simply getting one after I've reserved it a week ahead. Aggravating!PAUL S.
Teen at counter should speak clearly. Not mumble as she speaks thru mask.anthony K.
Military for 15+ years: Pickup location overall was very helpful but feedback for U-Haul Cooperate I would add: As the "customer" we should have the final say (for our convenience) as to where and when we drop off the rental. We literally had a drop off location less than 1 min from out new house but YOU made us drive a 26" van (with support to pick up and bring me back) "25 MILES" for our drop off............................................................................................................................................................................................................................................................................................................................................................................................................................................ YES... WTF... Fix this and, only then will you stop losing customers like me and my military peers..." #Military Move #We/Military move all the time and talk widely about our PCS experiences... #Thank more about accommodating your costumers vs your franchisees Good luck U-Haul... Looking Good Penske...DANIEL S.
Marcus and his team are wonderful. The customer service was prompt, courteous, and accommodating. The facility was well organized and accessible. I would definitely recommend this store to family and colleagues.Anglenne W.
young man was a great help thanksSTEVEN Y.
Le client n'a pas laissé de commentaire.Pierce G.
New guys could not process a 10 $credit for a dolly that was never clipped off the wire tie. Didn't know howHugh G.
I would like to get a business accountMichael W.
Le client n'a pas laissé de commentaire.JOYCE R.
No comments, all was great.JOBY C.
First I rented from one location and was rescheduled to a different location last minute. We went to pick up the rental and no one was there. It was dark and closed. We waited for an hour and had to call the help line just to get someone to the store.JEREMY B.
Very friendly and helpful.Raymond S.
Le client n'a pas laissé de commentaire.REGINALD E.
Le client n'a pas laissé de commentaire.CALVIN S.
Le client n'a pas laissé de commentaire.ANDERSON C.
We had to air the tires up before and after loading the vehicle. We were told by customer service there was an initial fee of 300,00 $ for rental and when we return the trailer they would pro-rate or charge a 54,00 $ a day fee. This did not hold true. Very disappointed.gary C.
Le client n'a pas laissé de commentaire.Angela L.
Le client n'a pas laissé de commentaire.Clinton M.
Got charged for 17 $gas and it was â€œa hair belowâ€ where it was supposed to be. It was actually above where I got it because it was below where the sheet indicated - I gave uhaul the benefit of the doubt, will never do that again. I told the tenant the truck about shook apart going 60 mph. Response â€œI mean it is a 26 ft truckâ€. I guess that makes it ok? Picked the truck up at 8:45 am, dropped it off at 8:45am, charged an extra hour because I wasn't there by 8:00 sharp. Terrible, terrible, terrible experience. Probably will never use again.Ronnie E.
Le client n'a pas laissé de commentaire.EDDIE H.
A/C was not working in truck very well and oil pressure was sporadic from high to low. Customer service was good.Steven Q.
Le client n'a pas laissé de commentaire.Phillip B.
Good, clean location with very convenient hoursPaul W.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.MIKE J.
Le client n'a pas laissé de commentaire.Oliver R.
Le client n'a pas laissé de commentaire.JANITA M.
easy quick processRyan H.
Le client n'a pas laissé de commentaire.HANNAH T.
Make sure it's clean and not damagedStephanie P.
Le client n'a pas laissé de commentaire.Rick S.
tire needed air, engine light on.Joel B.
Le client n'a pas laissé de commentaire.JEFFREY ALLEN M.
Le client n'a pas laissé de commentaire.Henry M.
Offer discount on AARP to help with the cost for Retirees. Lower the cost on the mileage.Wendy W.
make it more secured. Ya'll are in a rough part of townJennifer S.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.RASHIDA L.
No commentsDebra C.
Le client n'a pas laissé de commentaire.Davonte W.
Le client n'a pas laissé de commentaire.Kristian M.
Le client n'a pas laissé de commentaire.JAMES B.
There was a mix up with the drop off location and it was handled fast and was the best solution. My experience with this location and U-haul, in general, was excellent.SHEDRIA P.
Le client n'a pas laissé de commentaire.Angel B.
Le client n'a pas laissé de commentaire.Henry M.
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