Very courteous gentlemenCOREY B.
Customer Reviews for U-Haul Moving & Storage at Covington Hwy
Pour nous contacter
Decatur, GA 30035
(1/4 Mi Outside I-285)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service was great and I was very pleasedElvis H.
Always friendly and helpfulandera S.
Le client n'a pas laissé de commentaire.Eric H.
Honor a customer reservation that they made a month in advance. Make sure your trucks are within compliance safety standards before renting them out to your customers. I will be filing a formal complaint.Tamara P.
Always a great experienceLeon C.
Double check your trucks I got a truck with the check engine light on and the parking break light on even though the parking break was released also the break Patel I had to push so hard down to get the truck to stop that's is dangerous I could have rammed someone in the back. The staff was good but the maintenance on the truck was horrible dirty cup holders with crumbs in it and on the floor a whole tortilla chip on the floor next to the passenger seat not good at all.Erika W.
Don't charge your costomer full price after failing to provide working equipment n having your costomer take Uber home after being stuck on the side of road for 2 n half hoursTariq M.
Le client n'a pas laissé de commentaire.Leonardo C.
The people working at the store were incredibly helpful and nice. Overall a great experience!TODD B.
Personnel amicaltashbina R.
Love this U-Haul. So friendly. My neighborhood uhaulâ€¦and it's not even the closest one to me! Keep up the good work.Jessica H.
Le client n'a pas laissé de commentaire.KENYA W.
Le client n'a pas laissé de commentaire.Tom M.
Le client n'a pas laissé de commentaire.Rex M.
I am a consistent renter and it always a pleasurable experience at this location.Leon C.
Le client n'a pas laissé de commentaire.BEN R.
Excellent customer serviceDexter B.
Great job!Antonio T.
Le client n'a pas laissé de commentaire.tyana C.
The reservations that I made was not accommodated I had to get a smaller unit! I was under the impression that I was getting the 1st month free which did not happen and was told that because it was the last unit that I couldn't get my one month free! I ended up having to take the unit because I had nowhere to put my things! I had to pack this storage to the door no in and out to find things that I need until I can move out! I have used U-Haul very frequently in the past and this is the only location that my 1st free months wasn't honored! For this reason I don't think I'll use U-Haul again!Queena M.
Le client n'a pas laissé de commentaire.Mary B.
Le client n'a pas laissé de commentaire.Leon C.
Le client n'a pas laissé de commentaire.Nicole A.
Le client n'a pas laissé de commentaire.Sharod A.
Quick, efficient, easy. Can't ask for more than that!Clayton C.
Had problems downloading damages to the truck prior to renting. Uhaul employees should be doing that.ERIC J.
Le client n'a pas laissé de commentaire.Nichole E.
Guarantee my reservation. I could not get a truck until 13 hrs after I scheduled it. I had to cancel my movers because I couldn't get a truck. I spoke to 5 different people and they all told me different things .SARAH R.
Le client n'a pas laissé de commentaire.james H.
Very good customer serviceANNIE M.
Le client n'a pas laissé de commentaire.James S.
The employees lacked professionalism and customer serviceTaquez W.
Le client n'a pas laissé de commentaire.SANASHIOUS G.
Always a great experience at this location.Leon C.
Young man at counter was awesome !! Name starts with O 5stars from me!!!CHESTER A.
There weren't any appliance dollies or furniture pads available. I requested this in my reservation but had to do without the items.Chiquita L.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Elvis S.
Complete customer satisfaction and serviceYediydeYAH Anu Y.
Le client n'a pas laissé de commentaire.Joline W.
Le client n'a pas laissé de commentaire.Valerie R.
This location has been extremely helpful to our business, when our work vehicle broke down. The associates are well-informed, courteous, and very professional. We will continue to rent from this location when needed, in the future.Melanie P.
No comments at this time,Audrey M.
Make sure gas is in the truck rental. My husband received a 26" ft truck that was on E. He wasn't sure he was going to make to the gas station. We requested two dollies on the reservation that we made weeks in advance but nothing was in the truck and they were out of dollies when we did the mobile checkin. Truck was not in the best shape and dirtyAnthony K.
Le client n'a pas laissé de commentaire.Ruth C.
Le client n'a pas laissé de commentaire.Devon B.
Le client n'a pas laissé de commentaire.MICHELLE L.
5 star experience & serviceDARWIN M.
Customer Service was excellent. She was personable, willing to help and explained in layman terms.Alethia W.
Le client n'a pas laissé de commentaire.Linda R.
Awesome experienceLeon C.
Be clear on the truck size. Let customer know that a 15 foot includes the Attic if there's oneJOSEPH P.
The vehicle could have been washed...other than that it was fineAntoine S.
The people at this location are awesome!Joanne R.
Tried to use the app for the return, but it wouldn't add the picture of the odometer. Eventually switched to the web version to complete return. Phone: Samsung S21 ultra.Chris G.
Le client n'a pas laissé de commentaire.Yvette H.
Continue with your fine servicejohn E.
Fast and easy check out and in and the employees were very helpful and kind thx UhaulKenneth C.
Le client n'a pas laissé de commentaire.Alejandro V.
Le client n'a pas laissé de commentaire.Decarera W.
Make sure customers have all of the tools and equipment they purchased loaded onto the truck.Gegel B.
I need to speak to someone about the movers (Roman Empire) you referred....they damaged my darn furniture!!!!!LaTonya A.
Le client n'a pas laissé de commentaire.Dante D.
Le client n'a pas laissé de commentaire.cam A.
The associates at this location were extremely helpful and knowledgeable. I was impressed with their customer service and the quality of the vehicle.Melanie P.
The truck smelled like mold and mildew. Stinky, stinky, stinky!! Te truck's engine light was on and the shocks in the truck was non-existent! The truck needs to be taken out of inventory. DANGEROUS!Linda W.
Le client n'a pas laissé de commentaire.Demetrius L.
The front desk was excellent and very helpful...keep up the same work ..I surely recommend this particular location to my known people...Hitesh D.
Attendants are very professional, courteous, and helpful.Cleveland H.
They are awesome on Covington hwy nice and friendlycamelia g. | Expérience générale
Hello, I rented on Saturday 4/2 and was very disappointed in my rental being so filthy. Not sure if it was because it was a last minute accommodation - which I appreciated - but it was just nasty. Hoping this will not be an issue with my next rental. Thank you, Dami SaliuRashidat S.
The Uhaul employee that processed my transaction did not seem customer service friendly. He hardly looked at me while he typing information in your system. When he did ask questions of me, I could not understand what he was saying in some cases so I asked that he repeat the question. He seemed irritated and impatient when answering. Perhaps he was having a bad day or was just tired, I don't know. That was the only negative thing I can say about my consumer experience.Kenneth T.
Le client n'a pas laissé de commentaire.Alaba A.
Walked into the store only to have the only employee present greet us and walk out. Then someone else came in who argued with me about the conversation I had with u-haul customer service, even though I was correct.Adam A.
Le client n'a pas laissé de commentaire.Rudena M.
Excellent service à la clientèleLATEACHIA L.
Le client n'a pas laissé de commentaire.Brenda G.
Le client n'a pas laissé de commentaire.Tamya L.
Customer service great and friendlyCECILIA D.
Truck was very dirty and almost empty from gas. I been transferred twice to different locations due to trucks unavailable. Very bad experience overallferas A.
Duane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.Shanice S. | Premières impressions
Nothing everything was greatVALERIE G.
Nothing just hired me as wellNATHANIEL L.
The gentlemen working on the day I went were awesome to work with!!Joanne R. | Premières impressions
The guys here were awesome!Joanne R.
Please make sure that the cup holders are clean and free of debris other than that the vehicle was cleanESTHER W.
great seeviceCharlotte R.
Le client n'a pas laissé de commentaire.Arianna H.
Le client n'a pas laissé de commentaire.Regina T.
Le client n'a pas laissé de commentaire.Lashyne B.
Location can't seem to remember what equipment they check in or out, received several calls trying to locate there equipment when they checked it in.ANTONIO S.
I'd recommend just checking out all the functions on your trucks such as the fan motor, etc before renting them out. And it's difficult trying to reserve a truck on the website as well. But the is doing a outstanding job otherwise.Calvin M.
Le client n'a pas laissé de commentaire.Zanetta C. | Expérience générale
Nothing! Keep up the good work! Okeshi, the person who waited on me was polite, prompt, and professional. It was a wonderful experience. Thank you! If need be I will return to this U-Haul.RICHARD M.
The van was very dirty .I was given a van with wrong mileage number and the workers on duty were very rude . Worst uhaul location.Helia S.
Le client n'a pas laissé de commentaire.KIFLEYESUS N.
I pick up the trailer it had 2 nails in the tire I ask for a discount rate and I will fix the tire myself he told you can take the trailer or leave it. And call road side assist but why did nobody check the equipment while it was sitting there before I got there and I had to find the nails I'm the tiresROBERT N.
Le client n'a pas laissé de commentaire.Kecia N.
Le client n'a pas laissé de commentaire.CYNTHIA J.
Le client n'a pas laissé de commentaire.Mereshia M.
The manager was the bestINGRID R. | Premières impressions
Put a better sign for the drop box at night the manager was great at answering all questionsINGRID R.
Le client n'a pas laissé de commentaire.Dante D.
But if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you freeLinda B. | Premières impressions
Le client n'a pas laissé de commentaire.Zakesia D. | Expérience générale
Le client n'a pas laissé de commentaire.TRACY W. | Premières impressions
Extended hours for Access to storageJermaine S. | Expérience générale
Le client n'a pas laissé de commentaire.Miguel R. | Expérience générale
Ce n'est rienBarbara C. | Expérience générale
Le client n'a pas laissé de commentaire.ASHLEY B. | Premières impressions
Le client n'a pas laissé de commentaire.Erica F. | Expérience générale
Le client n'a pas laissé de commentaire.Diana B. | Expérience générale
Le client n'a pas laissé de commentaire.Karen K. | Expérience générale
Customer service was amazing. Transactions was smooth and easy.KASHYRA T. | Premières impressions
Le client n'a pas laissé de commentaire.Emma H. | Premières impressions
Great Staff!!!!!FAITH B. | Premières impressions
Le client n'a pas laissé de commentaire.Ben C. | Premières impressions
Le client n'a pas laissé de commentaire.Courtney W. | Expérience générale
Duane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!Milton B. | Expérience générale
Le client n'a pas laissé de commentaire.Ariane D. | Expérience générale
Le client n'a pas laissé de commentaire.CRYSTAL H. | Expérience générale
Okeshi mainly provided me services and was exceptional in assisting me every time he did help.SHARQUNDRA A. | Expérience générale
Le client n'a pas laissé de commentaire.Mark W. | Premières impressions
The storage u it says for 1 bedroom and half of my stuff did not fitTrevis L J. | Online Move In
Le client n'a pas laissé de commentaire.Laurice K. | Expérience générale
U Haul is giving out false information just to secure sales.Theresa S. | Expérience générale
I had roaches in all of my boxes they was awful I am so disappointed in that storage place. That's my first time going through this experience.Tatiana P. | Expérience générale
Rate was great for what I needed to move & got a storage included for free.JAMILA G. | Premières impressions
Employees were very helpful and nice.LINDA C. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel T. | Expérience générale
Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.debra w. | Premières impressions
Le client n'a pas laissé de commentaire.Jermaine S. | Premières impressions
Very clean, excellent customer service! I would definitely recommend this facilitycassandra c. | Expérience générale
They gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.Andrea B. | Premières impressions
The young lady at the front desk was very knowledgeable and helpful. She should be considered for management.Rachel T. | Premières impressions
We kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.Kristie R. | Expérience générale
Le client n'a pas laissé de commentaire.Abdella S. | Expérience générale
Great customer service especially from Okeshi and staff!Marlene F. | Expérience générale
When I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)Shirley M. | Premières impressions
Le client n'a pas laissé de commentaire.Yalonda M. | Online Move In
Le client n'a pas laissé de commentaire.Shaleka F. | Expérience générale
The only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.Yolander C. | Expérience générale
Le client n'a pas laissé de commentaire.KEO C. | Premières impressions
Le client n'a pas laissé de commentaire.Jamila C. | Premières impressions
Staff was knowledgeable only problem not wearing any massMARCIA D. | Premières impressions
The fees are a bit muchMARCUS M. | Expérience générale
Le client n'a pas laissé de commentaire.MALIK A. | Expérience générale
Facility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.Karen K. | Premières impressions
The manager is rude! I really don’t want my stuff at this storage because of how unfriendly he isMark L. | Premières impressions
Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!Edsell H. | Expérience générale
Le client n'a pas laissé de commentaire.Arizona L. | Premières impressions
Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.Venus P. | Expérience générale
The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul familySHANEKA M. | Premières impressions
Love the customer service fast and friendly! All the staff were excellentChris J. | Expérience générale
Staff was very interested and attentive to my needs.pamela t. | Premières impressions
Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul's service system after my personal experience, and if I am fortunate I will never have to depend on their service again.Asher R. | Premières impressions
They just need to add a grace period for being lateRaquel B. | Premières impressions
Great serviceAntoinette J. | Expérience générale
Le client n'a pas laissé de commentaire.DeLace B. | Premières impressions
Le client n'a pas laissé de commentaire.brenda H. | Expérience générale
I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Merci.Oscar M. | Premières impressions
Love U HALL, they serve all my moving and storage needs.Mary A. | Premières impressions
Le client n'a pas laissé de commentaire.edward k. | Expérience générale
The workers was very friendly and helpful. I will recommend.asia c. | Premières impressions
there was a leak in my unit , no body got in touch after reporting itMohammed L. | Expérience générale
The staff were great.Davian W. | Premières impressions
The staff was very helpful and the facility was clean and easy to access.TIffany K. | Expérience générale
Staff is very friendlylafandra c. | Expérience générale
The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at camTwanda W. | Premières impressions
The staff could be a little more professional when handling customers. Also, they could be more respectful.Kendra T. | Expérience générale
One of the best U-haul facilities that I've ever seen.Tangela R. | Expérience générale
The CSRs were very helpfulSTANLEY W. | Premières impressions
Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-Shani S. | Premières impressions
The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.Darnell H. | Premières impressions
I will always use your services in the future and will recommend it to everyone.Lillian M. | Expérience générale
The employee was very knowledgeable and respectful thank you.JESTINA A. | Premières impressions
good serviceWILLENE J. | Expérience générale
Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.Sherrie t. | Expérience générale
Very helpfulMARCUS M. | Premières impressions
I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.Julia J. | Premières impressions
No commentAlthera M. | Expérience générale
No specific concerns or problems in the more than one year of using this facility.Corliss J. | Expérience générale
OkAbdella S. | Expérience générale
Great customer services thanks you.BONITA N. | Premières impressions
N/aSHAQUAN J. | Expérience générale
Customer Service was wonderful and helpful.Derrick B. | Expérience générale
The manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.Mia M. | Expérience générale
Fast and Easy process. Very safe and clean environment. ThanksArinthia M. | Expérience générale
storage units was delivered in a friendly and professional manner which I truly appreciate itwanda k. | Expérience générale
I will highly recommend this UHaul facility for new clients!Maurice T. | Expérience générale
The staff was great and professional would definitely recommend this location. Please keep up the good workKiana W. | Expérience générale
Friendly and polite staff especially Shameka and Dewayne.Geraldine T. | Expérience générale
I am very pleased with the services I receivedBANIKA B. | Expérience générale
Not especially polite. Just indifferent.Loumeecha G. | Expérience générale
The staff was extremely helpful and I would recommend everyone to this locationAYESHA D. | Expérience générale
This was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.Olympia O. | Expérience générale
They were extremely professional and helpful with my needs and I would most definitely use this location againAYESHA D. | Expérience générale
This facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.Mia M. | Expérience générale
Need more man power short of helpLenita T. | Réservation
always good customer service,,,,,,,Joseph S. | Expérience générale
Great Staff, Keep up the good work!!!!SIDNEY F. | Expérience générale
Would use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.PATRICA P. | Expérience générale
Customer service was excellent and helpful.Sherna S. | Réservation
The service was quick and the staff was courteous.Loumeecha G. | Réservation
The staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.ANITA B. | Expérience générale
Good overall, just need to lower pricesRachelle P. | Expérience générale
Uhaul is my place for storage,but the property need more parking space for customers.Debra a. | Expérience générale
The storage was fine but we returned a trailer on Sunday 1 day early and was charged an extra day because staff didn’t check it in until the following day after 3pmRonald Y. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!