Customer Reviews for U-Haul Moving & Storage at Dairy Ashford

1143 évaluations

2415 S Dairy Ashford Rd   Houston, TX 77077
(24 hour access - outside units and designated interior halls only)

(281) 596-9615

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(281) 596-9615

2415 S Dairy Ashford Rd
Houston, TX 77077
(24 hour access - outside units and designated interior halls only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Online rental, check-in and check-out were easy and smooth. The availability of after-hours return is also very convenient. Staff was very friendly.

Angeline G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tenita B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

montay j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel B. 
Évaluation :
5

The girl I worked with at the checkout counter was the fucking shit. love her

SAMUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDRICKA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN MCCARLEY D.  |  Premières impressions 
Évaluation :
5

Good place to go to.

Adam B. 
Évaluation :
5

All's well

MARVA F.  |  Premières impressions 
Évaluation :
5

Nothing needs to be done. This location was clean, effcient and professional. Fast service, in and out fast.

WYATT NICK W. 
Évaluation :
5

My experience was great !! Great customer service as well

JEREMY D. 
Évaluation :
1

Improve in customer service...improve by letting go the front desk people, they lack in general of everything...might as well work in a tate prison...very bead customer service.

FRANCISCO M. 
Évaluation :
5

Couldn’t have asked for better service, thank you!

judy m.  |  Premières impressions 
Évaluation :
2

Customer service was horrible from start to finish....the female in the morning was terrible and the male before closing was the worst. Their customer service skills need alot of improvement i dont like stepping feeling like im in jail.

FRANCISCO M. 
Évaluation :
5

The folks here are great. We ALWAYS rent equipment here, and so should you.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nirma J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY T. 
Évaluation :
5

I’ve been a customer for several years at this location and have found that customer service is great!

REBA H.  |  Premières impressions 
Évaluation :
5

The staff and management were awesome

Donna C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIER S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MAURIN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FERNANDO M. 
Évaluation :
5

Great staff

mark m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
2

Management was not up to par employees were very disrespectful and unhelpful

Marcus H.  |  Expérience générale 
Évaluation :
5

............

Rodolfo M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristen W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Donnisha E.  |  Expérience générale 
Évaluation :
1

the customer service providers are very rude and disrespectful. the lady cynthia at this location does not need to work there. she doesn't know how to speak to anyone. she needs to be removed from her position speaking with people in that manner. i will never do business here again. i was charged for things i didn't know and no one told me and for charged for a day when i only had the vehicle for less than 4 hours. i demand a refund for the charges and the help that wasn't given by her.

Marquis R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Delicia R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE C.  |  Expérience générale 
Évaluation :
5

Hated to leave great staff and location

michael w.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Krista C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INNOCENT O. 
Évaluation :
5

Best uhaul experience ever. Staff was friendly & courteous. The online experience was easy. Great job job.

Dana H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chirajeet K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

imani m.  |  Expérience générale 
Évaluation :
1

Rude as hell. No masks.

Roxy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHLOE B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY CARMEN A. 
Évaluation :
4

I reserved a truck 2 weeks in advance. I called the day of moving and find out my truck was not available. They gave me a smaller truck with no rail to roll big items up on and i purchased a dolly. My move was more trips than i had to make and harder because i had to pick up heavy furniture to put on the truck. With that being said it cost me more money and time. This was the worst move ever. If i would have recieved a courtesy call or email it would allowed me to take different actions. Merci.

Donna B. 
Évaluation :
1

The truck was out of alignment. It pulled right. The staff did not wear masks anywhere in the store. One was obviously sick.

Christopher G. 
Évaluation :
5

I found great rates and availability for a parking space, staff are very friendly and tentative. Would definitely recommend this business.

Milton O.  |  Expérience générale 
Évaluation :
5

No problems with this facility. Great job U-HAUL!

andromeda m.  |  Expérience générale 
Évaluation :
5

The sales rep who helped us was friendly and helpful and knowledgeable

RUDEFORD N. 
Évaluation :
4

I'd returned a truck there the previous week but the system was down so they helped me check it in manually. The next week I went over to return another truck and it wasn't my assigned return location but I had put in no preference and it was 24 miles away so they told me they couldn't help me and I could call uhaul and get it changed which I did. I felt they weren't really interested in helping me and there were no other customers around so while I got everything handled the customer service on the phone was more helpful than in person. (I gave the person on the phone a good review already)

Nancy S. 
Évaluation :
5

Have been to many U-Hauls in a great many states. This location is above average, so I do choose to go here. All my transactions here have been no-nonsense, and that's a benefit. Renting a vehicle is not a simple process. U-Haul has sped up the paperwork requirements over the last decade, thankfully. The computer systems/servers seem often to be problematic (throughout many states). And while I do understand the reasons for picking up complex business systems on secondary markets, most of the poorer reviews could likely be fixed with certain upgrades. Those systems fail most often when they're overloaded, which means times of high use, which means lines getting backed up, which means frustration on both sides of the counter... I mitigate this for myself by scheduling my visits to U-Haul with these realities in mind.

James Q. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kane C. 
Évaluation :
5

I know my furniture was in a safe place! Its not my first time renting with U-haul, I"ve rented Teucks, Vans and Storage Areas many time. Its just a good safe place.

LEONOR T.  |  Expérience générale 
Évaluation :
5

Very friendly, fast and helpful

RALPH S.  |  Premières impressions 
Évaluation :
5

Thanks for the amazing customer service

ADEWALE O. 
Évaluation :
4

Service à la clientèle

Aaron W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kodzo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERENCE BRANDON A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH L. 
Évaluation :
5

All good.

SARAVANAN K. 
Évaluation :
3

The customer service I was offered when I first wanted to rent the unit was great. However, some customer feedback for you that may help you because it probably means I won't be using this location again. The door to my unit did not fully open from when I first rented it and I was told by two members of staff that a work order would be in place to fix it. This made moving challenging because we kept having to prop the door up. I came back twice to ask for this to be resolved and it never was. Needless to say I was able to work around it but for the inconvenience it didn't leave me feeling positive. If it takes two months for a work order to be put it and it doesn't get fixed, it doesn't make me feel I'll be recommending it to another person.

Nam Anh V.  |  Expérience générale 
Évaluation :
5

Cynthia IS ABSOLUTELY the most amazing customer service / management representative I've ever encountered. Very professional as well as personable. She and Roger treated me and my daughter with alot of patience when my bank card had issues. Over 1 hour she maintained her composure and calmed me down. Please recognize how special is and her worth to bring and keep customers who refer others to this location. I would go to her store even if it were out of my way. I hope she and roger know how important this interaction was to me. Most sincerely Julia

JULIA D. 
Évaluation :
4

Employee was not wearing a mask, the other older gentleman DID wear his mask. He was polite.

Christopher N. 
Évaluation :
5

Well it wasn't exceptional service but overall he did a good job and I would recommend anyone there

TROY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan W. 
Évaluation :
5

Love the rent by phone option. On site staff was also very friendly and helpful.

Chad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENECHUKWUIKEDIN O. 
Évaluation :
3

training employees for a better customer service

JAVIER L. 
Évaluation :
2

Customer service from woman was not good at all first impression.

kailin r.  |  Expérience générale 
Évaluation :
5

I had issues with the online 24/7 pick-up app. Will not use that again. However, after giving up on the app and went to the location office, the employees at location were very helpful.

NELS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Exequiel B. 
Évaluation :
2

The issue I have is that for the second time in two years my husband has tried to do a walk in Rental and been turned away saying there are no available rentals and I literally logon within minutes of him exiting the building and make a reservation. Not sure why this has happened twice. I'm hoping the front office people are not being judgemental or racial profiling. It's very odd and unprofessional.

Monica O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rose h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKEY ELAINE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karrie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine R. 
Évaluation :
5

Always have a great experience with this staff

Whitney G. 
Évaluation :
5

Everything was great just hated the location and area of Alief.

TRICIA R.  |  Expérience générale 
Évaluation :
5

Very sufficient, nice, and helpful staff. Overall great experience for all the uhauls ive been to.

Whitney G. 
Évaluation :
2

The individuals running the shop aren't professional and act like they don't know how to properly conduct business. I had to send an email to ensure that they removed me from their storage log once I moved out. Took them approximately 20 days and they tried to charge me. Someone should make sure they aren't taking advantage of Customers.

JASON C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR M. 
Évaluation :
5

Let the customer know the vehicle either has a ramp or not.

GREGORY DOUGLAS H. 
Évaluation :
3

Improve the app....too slow.

Mark R. 
Évaluation :
5

I had a last minute change of plans and suddenly found myself in need of a truck. I called the S. Dairy Ashford location because I had recently been there to purchase some moving supplies. I talked to Roger(?) and he led me in the right direction and I was able to get my plan back in action. He was forthcoming about the method to check in the truck after hours and everything went as smoothly as possible. THANK YOU!!

Karen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaid G. 
Évaluation :
5

The person who rented me the truck she explained to me how everything works our

Earl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yilmar F. 
Évaluation :
5

The employee who attended me seems that was not trained to serve clients, he does not know what courtesy is

Francisco H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G. 
Évaluation :
2

elevator dirty, dark hallways, light sensors did not work. I let office know multiple times

James z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lakishia M. 
Évaluation :
5

Why get charge one amount and then get charged another.

Andre F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy D. 
Évaluation :
4

Too much to do for return, instead of employees check the vehicle, sitting at their desks and customers have to take pictures from everything and spend another 10, 20 minutes after moving and a hard day document everything.

mitra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHLOE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

liliana R. 
Évaluation :
5

This was my 2nd store yesterday, after the first store's office was closed and I couldn't get the keyâ€"-after my credit card was already charged. The sales person here was empathetic and quickly helped me get into one of his trucks.

Donna M. 
Évaluation :
4

Confirm the right vehicle number coincide with the vehicle being issued. Unlike I was told that there was only one 10 foot trunk left on the premises, but somehow I was assigned a 10 foot truck number that didn't match the one issued to me.

Mark H. 
Évaluation :
5

Keep up the good service

derlis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Exequiel B. 
Évaluation :
3

I was charged for 2 days. I turned in the dolly 30 minutes late. Ridiculous.

Lance N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shaneva B. 
Évaluation :
5

Great customer service! You guys rock!

Thaddeus S. 
Évaluation :
4

Time of returning the equipment office lady so mean, rude, mannerless, i never recommend anybody there if that lady present there.

Kiran N. 
Évaluation :
5

I will use it again if I need a storage facility.

Hedy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
1

This place was the worst place ever and would never rent from this place again. The faculty was ok except the girl names Cynthia she was really mean and rude and caught an attitude with the customers.

Stephanie C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Parisa S. 
Évaluation :
1

The people at this location are super unwelcoming and unfriendly. Wouldn't recommend this location.

sarah M. 
Évaluation :
5

Free coffee.

Arnold W. 
Évaluation :
5

Great service and staff

April C. 
Évaluation :
5

All the employees were concerned for me the customer and it was much appreciated.

Gwendolyn G. 
Évaluation :
3

The lady that took my keys tried to help me out as I explained the situation with the drivers floor being dirty.

Marcelino G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

Excellent

Jeffrey B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar S. 
Évaluation :
5

Very friendly.

stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos B. 
Évaluation :
3

I was moving during Tropical storm Imelda, and due to the rain and flooding it took me 2 hours longer than I expected to move. The truck was on 3/4 tank of gas I returned the truck full,due to the weather I should have a the very least been given grace for the extra two hours instead of being charged another day. I asked could I keep the truck longer since you are charging me for an extra day, because I was not finished moving furniture the answer was NO!. In the future will find another truck rental company

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D. 
Évaluation :
5

Rick ,Cindy and staff are very professional.

James B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
1

I walked in to the store around 7:10am for a 7:00 am reservation and was told I had to wait for assistance because the clerk was still opening the store. After disclosing I made a reservation through the Uhaul app and was coming to pick up a van. I was told that I would need a major credit card to rent from Uhaul. I did not have a credit card on me so in turn had to convince my brother to pay for the rental with his credit card. This in turn required for my reservation to be updated to his name. The clerk then took my brother ID card and took picture of it with her personal phone which then bothered me. As we are trying to process payment for the rental van. The clerks system “crashes” and before the payment was complete. I then pull out my phone and used the Uhaul app to attempt to process payment through the app. After filling in information that was already provided to the clerk. I get to then end and...... I was able to use my debit card to pay for the rental. No credit card was needed. I then review my contract emailed to me and not only could I have paid with debit card but with cash. As I'm processing payment through the app with my debit card , the clerk then states “it let you pay with your debit card on the app didn't it” which implies she already knew I could have paid with debit card to begin with and now the order was processed with my brother as driver because I was under the impression a credit holder was needed to transact the request. This is not to mention the lady had a very Condescending attitude and was disrespectful and inappropriate to even go through with taking a picture of my brothers ID on her personal cell phone. All in all, I wasted 50 minutes resolving an issue that never even existed and inconvenienced everyone including my brother who was not even suppose to be driving the Uhaul or apart of my reservation due to the clerks ignorance. Not to mention the potential fraud that may happen. I have of no clue if my brothers ID is saved as an image in her phone. I will NEVER use Uhaul again. This was the worst customer service I have ever encountered.

Quincy J. 
Évaluation :
2

Original truck serial tm 280 n through online rental, received van instead with serial be 1393 w Ordered truck, received van Key didn't work in the truck so I tried every one in the lot Called after hours twice and no answer Returned UHaul and was told both truck and van same size after I expressed being upset Manager did not accept responsibility for mix up, but says she was at the location after hours. Only refunded dolly Had to take more trips than expected HUGE INCONVENIENCE

Kristopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin G. 
Évaluation :
1

I selected this drop off site when I made the reservation. I called U-Haul and confirmed my reservation two days before pickup. I confirmed my drop off at pickup time. When I arrived at my drop off, they refused to take the truck saying it was too big. I had to argue for almost an hour. I called customer service and they told the local person they had to take the truck. The local person called his supervisor and his supervisor said not to take the truck, even though U-Haul customer service was on the speaker phone telling them they had to take it. They insisted I had to drive the truck miles to another location for drop off. Finally, after much arguing and holding my ground, the person accepted and checked in the truck. This was totally Unacceptable after a long, hot, hard day of moving. I've used U-Haul many times. Not sure why this one went so far south. I would appreciate a credit on the rental for the issue at the front end costing me gas money and for the extended problems encountered during the return.

Scott S. 
Évaluation :
5

The representative was friendly and knowledgeable. There was no wait time and the vehicle was ready. She provided awesome customer service.

MARGARET T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

pape D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie B. 
Évaluation :
2

I didn't like how they inspected each box, it was like they didn't trust me. I'm buying boxes next time, too much of a hassle

Megan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brennan W. 
Évaluation :
1

I left due to the fact it was not climate controlled. The light sensor come on as you are leaving. I paid for the month of May, moved out a week later. Still got sent an auto draft. Need new staff.

lathea g.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Iam very satisfied with the smooth transition

sam d.  |  Premières impressions 
Évaluation :
1

Not a good experience with this place at all. I will never go there or recommend this place to anyone.

carrie a.  |  Expérience générale 
Évaluation :
4

There was only one thing wrong. Some things were damp and moldy but that could have been from Harvey with power down or just a lot of excess moisture.

KATHY L.  |  Expérience générale 
Évaluation :
5

👍🏼

jose e.  |  Expérience générale 
Évaluation :
2

The office is still contacting me about reoccurring billing for a storage I moved out of a month ago.

Mirage J.  |  Expérience générale 
Évaluation :
4

The only issue I have is that I closed out the storage unit on 3-25-19 and didn't receive the email confirming the account was closed until 4-7-19. Also not given a prorated refund.

Claytie D.  |  Expérience générale 
Évaluation :
1

Was told I would have access to my unit until 10 PM. Came at 6 on a Sunday and could get no access and no one to help me for over an hour. Manager not reachable. I had an 8 PM move out deadline missed

carrie a.  |  Premières impressions 
Évaluation :
1

Bad customer service.

rosaro b.  |  Expérience générale 
Évaluation :
5

The Managers where very helpful and nice. loved this location. will return agian.

Nathan G.  |  Expérience générale 
Évaluation :
2

Unfortunately I had some bad experience with location. 1st, my storage was block by AC unit so wasn’t able to get my belongings. 2nd, when I finally moved out of storage and I told the GM days later

Marco F.  |  Expérience générale 
Évaluation :
2

After years of having an internal climate controlled unit my unit received significant water. I lost so much. Insurance is useless they don't call you back. Very poor quality of service.

LINDA B.  |  Expérience générale 
Évaluation :
5

Housed my few precious Harvey remanents.

elaine b.  |  Expérience générale 
Évaluation :
2

I've been receiving certified mail for 2 months for a storage I do not have! This has yet to be taken care of! This location is the worse!!!!

laquaqa h.  |  Expérience générale 
Évaluation :
2

It wasn't the computer trouble that double and triple charged me into overdraft that led to me leaving. It was the unconcerned, unresponsive, unavailable and unprofessional employees that did it.

LUCAS H.  |  Expérience générale 
Évaluation :
5

Very pleased with service and personnel.

cindy s.  |  Expérience générale 
Évaluation :
5

We had an excellent experience renting a storage unit here on Dairy Ashford. Workers were very nice and helpful.

beth s.  |  Expérience générale 
Évaluation :
5

Cindy at Dairy Ashford and Mandy at Athens North Avenue War excellent employees that helped me throughout my moving experience I recommend them to be given a promotion

Jack B.  |  Réservation 
Évaluation :
5

Great personnel front desk. Thanks

betty h.  |  Réservation 
Évaluation :
4

Thank you. Very friendly staff.

Wendy M.  |  Expérience générale 
Évaluation :
1

The hours are horrible. I had a really hard time access my storage as I work during the day and need the ability to move in the evenings. This location does not allow that as it closes at 7pm.

nadiyah h.  |  Expérience générale 
Évaluation :
1

Terrible customer service. The day my contract was up the storage facility was closed. I removed all my items the next morning and was charged over 800 in fees after the fact. Also, there were

hannah g.  |  Expérience générale 
Non reviews have been submitted for this location.

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