Customer Reviews for U-Haul Moving & Storage at Downtown Campus

6 935 évaluations

602 W Washington Ave   Madison, WI 53703
(W Of The Capitol)

(608) 256-3743

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(608) 256-3743

602 W Washington Ave
Madison, WI 53703
(W Of The Capitol)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Customer service was the worst the employee Jonathan was not in his day he never explained the process and charges to me at all and now when I return the van I find out I was over charged 412$ for only 5 days,my order number 84261793

Mashari A. 
Évaluation :
1

Not provide below bare minimum insurance and scalp folks who damage trucks while charging bare minimum prices for trucks as a total gamble. Correct your disgusting business model despite your monopoly on rental moving trucks.

Austin V. 
Évaluation :
5

Derek was extremely helpful

Scott W. 
Évaluation :
2

Ensure the correct and paid for equipment is in the truck. Ensure the engine is regularly maintained so the check engine light doesn't come on 1 mile into the rental.

MICHELLE N. 
Évaluation :
4

The gentleman at the counter who assisted us was terrific. Very helpful, explained things clearly, polite and friendly. An excellent representation of the company.

LAUREN R. 
Évaluation :
5

The guys were great and fast

KRISTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina g.  |  Expérience générale 
Évaluation :
3

The road it's on was torn up to the point of gravel

Thor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andres G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRYSTA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hridyesh Raj T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLEM W. 
Évaluation :
3

The location was WAY understaffed and wait times were incredibly long, despite having a reservation. The online confirmation / process did not function properly, and the customer service staff member was clearly overwhelmed with customers.

Anne F. 
Évaluation :
5

This whole process was very easy, Thanks!

Richard G. 
Évaluation :
1

Very bad experience. The last time I laughed with you, they transited me with the miles. I recommend that new customers should take a picture of miles before and after. I didn't do 20 miles and I got 100 miles. Or there is how to claim because everyone says they feel it but they can do nothing to help. The attention in this office leaves much to be desired from the manager to the employees. I will never use that office again. Bad, bad, bad.

Marcelo R. 
Évaluation :
1

No blankets in the truck. Barely any staff available to help customers. I had to return to the store to get blankets and had to flag someone down outside as the store was empty. Uhaul should also do better to notify customers of exactly the documents and process involved in the online check-in process. You can only check-in when your phone's GPS shows you are at the store and I only then found out that you need at least two contacts available to receive a phone call at that exact time, or you need to somehow know to carry your passport around with you.

Evan D. 
Évaluation :
1

Decrease the time it takes to pick up a vehicle. I had 3 individual ahead of me in the line and only one person working at the location. It took him 45 mins to give me my vehicle

SHREYANS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA L. 
Évaluation :
5

Worker was great. He had a busy stream and was managing all by himself. Should get a bonus in my opinion.

Bridget C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MINGMING H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
3

He took my keys and never asked me anything or looked at the truck. I never went inside.

Bryant P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anna V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA H. 
Évaluation :
5

Super easy and quick drop off

REBECCAC G. 
Évaluation :
2

Dolly was left in truck by previous user. Additionally, key drop location was in a confusing location (different building than pick up), and the picture showing where it was completely inaccurate. When I called a representative they were not helpful, put me on hold and eventually hung up on me without warning.

CONNORAL P. 
Évaluation :
1

The general manager iwas nsulting, abrasive, impatient, crabby, and the most unprofessional person I have EVER done business with. I will never go to that location again. Feel free to call me at 612-701-6228 for additional information

Bradley L. 
Évaluation :
4

The online login selected a truck blocked by another - would be better if it recommended personal check in when busy

Thomas B. 
Évaluation :
5

Make the after hours key drop-off box is more clearly marked and visible. Very difficult to find at night time, especially after a long day of moving.

John W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CRISTIAN C. 
Évaluation :
5

No suggestions. Operation seemed to be top notch.

Brian J. 
Évaluation :
2

Attendant was rude, arrogant and sarcastic to all customers! I well never use this location or ur company again!

Pamela M. 
Évaluation :
3

The app is broken. I was unable to upload a picture of the odometer to return the van, and was forced to return it late while I troubleshooted the issue. I ended up logging into the website and returning the vehicle there, which worked fine. The site appeared understaffed. When I came to pick up the van at 3:30-4pm, there were only two employees struggling to keep up with the needs of peak move-in season.

Brandon W. 
Évaluation :
1

I want to note, the staff that helped me with my on Friday were friendly, helpful and professional. The guy on Saturday was rude, unprofessional, and unhelpful to myself and every other customer. I moved furniture into my storage unit and the elevator doesn't work, which is something that should've been mentioned before I got the unit.

Anna V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zoe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey T. 
Évaluation :
4

Quite a wait for personnel though no one else was there. Insisted I back the trailer in though I was uncomfortable with this and was happy to walk it the twenty feet to its slot.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Molly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

Everything about my experience with this particular U-Haul location was great; the service, the ease of getting the equipment, etc. Though, it was a little bit confusing when figuring out where the drop off location keybox was at since it wasn't near the customer entrance-- though, it didn't take long to figure out!

OSCAR P. 
Évaluation :
1

I got the cargo van with less than full gas and returned at the same spot but charged with gas fee. Terrible experience.

SINASI BARIS G. 
Évaluation :
1

The person was very rude at drop off. He told me to turn around and go to another location. When I told him I could not and had an appointment, he basically ignored me and I needed to unhook trailer and wheel it to an open space. Horrible experience.

Thomas B. 
Évaluation :
2

I reserved this van MONTHS in advance knowing it would be hell on the big moving weekend, and it was. But the furniture dolly and moving pads I paid for, not with the truck at all, and your mobile check-in/out is a garbage experience. You tried, it was a rough weekend, and you almost delivered.

TYLER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
1

The online check in/return doesn't work. Even with all location sharing on it can't find you when you are in their parking lot. Incredibly under staffed, I give mad props to the owner of this location for being able to keep up with in person customer service. Phones go straight to a call center and no one ever answers to help you reschedule a reservation, so you have to do everything in person (which puts more work on the owner). The vehicles are fine, the in person staff is nice, but U-Haul as a company sucks. I will be thoroughly vetting all other options to avoid having to use U-Haul ever again.

REGINA H. 
Évaluation :
5

Excellent service

Connie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLIVIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE H. 
Évaluation :
1

Very unfriendly staff.

Sanjay K. 
Évaluation :
3

I dropped off after hours, and the signage was not at all useful for directing where to put the trucks, or if someone was there working or not. Then the 'EZ-drop off' internet software did not work at all, very frustrating. Terrible overall experience, but at least the location was convenient.

Neil C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

These guys were super efficient and friendly. Merci!

Vera B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Siling Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

claire L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex J. 
Évaluation :
5

The online reservation was confusing. I requested pickup in Madison WI and this was confirmed by email. I received a confirmation phone call the next day which did not mention the reservation was moved to a different location. Only in a follow up email did I find my pickup site was moved an hour outside of Madison. Fortunately, the guys at the Madison location helped me out with a rental for half a day. Thanks Adam and Brian.

KAREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
3

The facility was understaffed, I deducted 2 points off not because of the quality of the location, but there was only one person managing a downtown location during college moving week. In my opinion, you should offer more than 14 dollars and hour and benefits if you want people to sign up for a job these days.

YUSUFHAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
2

My reservation (which was guaranteed) was not available. I ended up getting a truck 5 foot shorter than what I needed, for a time period 4 hours shorter than I reserved. In the end, I wasn't able to fully complete my move in the time I had planned, making things much more difficult for myself and my family. I'll be looking elsewhere if I need to rent a truck in the future.

John K. 
Évaluation :
1

I ordered a dolly and they did not have one when I picked up the truck. The truck was at quarter of a tank when I picked up.

THI L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY V. 
Évaluation :
4

Check-in was unnecessarily complicated because pre-checking assumed a text capable phone when our landline phone number was used. A requirement to specify our local end destination by address and photo copy a driver's license was unprecedented from our previous rental experiences with Uhaul.

MARTIN S. 
Évaluation :
1

I had a horrible Uhaul experience. I had reserved a 20ft truck - this truck was not available despite the reservation until late afternoon - my pick up was scheduled right away in the am, I had loaders scheduled and was moving 2 hours away. I had to borrow a truck and drive back to my original city to pick up my remaining items. This cost additional money and 4 + hours of travel time. Due to YOUR error. I was issued a 15ft truck. The back of the truck had not been cleaned, there were broke down boxes and garbage in the back of the truck. The truck was not gassed up. For these reasons, I have zero confidence the truck was inspected inspected. I had to stop twice on my 2 hour trip due to worry there was something wrong with this truck - as it shook while driving down the highway going UNDER the speed limit. Due to the truck having less than 1/4 tank of gas and having a more than 2 hour drive - I ended up overfilling the tank, wasting upwards of 50 $in gas that was not used. Neither the dolly or blankets I had reserved were available. I had to drive to a different Uhaul location to pick up blankets - I was not provided a dolly as reserved. Not only was it a pain to drive to multiple locations to pick up blankets I had reserved - I was charged for additional miles, as they were not taken into consideration during my reservation. Again, these items had been reserved. Overall your business model is terrible. You allow individuals to reserve moving trucks and then don't have the reserved trucks available. Not only did I drive dirty truck that likely was not inspected and certainly wasn't gassed - you didn't have the truck I reserved available which cost me more money and moving expenses. An already stressful time should be made easier by a company that takes reservations. After all that is the point. I was prepared. Your business was not. Terrible experience.

NICOLE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katie B. 
Évaluation :
3

Uhaul employee Adam made it so we will never return to uhaul when we need equipment. We were already stressed, and he made it that much worse. Horrible customer service. Do better

JAYLIN M. 
Évaluation :
5

Easy check-in. Prompt service. Friendly staff.

Paula W. 
Évaluation :
4

No recommendations

Sheila M. 
Évaluation :
5

When I made the reservation, it said the site wasn't guaranteed to have the truck. I had to call a few days out, and against the day before to confirm this location. It was odd. Everything went smoothly on the day though.

WENDY F C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LONG T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY T. 
Évaluation :
1

I booked a Uhaul truck and dolly. The day I went to collect, there was no dolly available and at that, I time the service desk person told me it's first come first serve. Either you reserve for the one who already books it or you don't show an option of booking a dolly. This incident disturbed and created unnecessary stress throughout the day and the service was pathetic. You guys really need to know how to treat your customers.

ASHVINI F. 
Évaluation :
2

it was impossible to find the drop box to return the key

Emily R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Excellent service, great price, helpful staff.

OSCAR M. 
Évaluation :
4

Only complaint I have is that I had to walk into the U-Haul facility to have my question answered. The phone tree for this store blocked me from reaching a live human. But once I interacted with a live human from U-Haul, things went very well.

Haven M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANCE M. 
Évaluation :
1

You did not provide me with a utility dolly and your people said you will remove that from my bill. But you still take away 7 $from me for that.

KEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGDALENE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marina g.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kelly K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayu G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan W.  |  Expérience générale 
Évaluation :
5

Super friendly and personable yet professional

Steven M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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