Customer Reviews for U-Haul Moving & Storage at Downtown

5 325 évaluations

1301 Monticello Ave   Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)

(757) 625-1656

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(757) 625-1656

1301 Monticello Ave
Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Kelly L. 
Évaluation :
5

Thank you all for helping me out i lost my keys and i told them what was up she said it was cool thanks

Christopher J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICKJOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier B. 
Évaluation :
4

The only reason I am not giving 5 stars is because I had to wait at least an hour for someone to remove a lock on the unit at the time of my move-in. They were unable to unlock it due to rust and it took an hour for the issue to be resolved. Outside of this issue, everything else went very well and I am pleased with my unit and the cleanliness of the place.

Tiara H.  |  Premières impressions 
Évaluation :
5

The people there were friendly and very helpful.

JAMESLINWOOD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narcy K. 
Évaluation :
5

Staff is very friendly and helpful.

Luciana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICKJOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yedidya K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMRAELDEVONDA Y. 
Évaluation :
2

The service in the beginning was good doing booking and pickup -not good doing returning Uhaul -i felt stereotyped and treated nasty by a short white guy!

MARYJEAN B. 
Évaluation :
4

The staff at the center were very helpful, but i was billed for two months of space storage rent after we checked out and terminated our rent, and have yet to be refunded. My issue is not with the center but with u hauls u box system and billing.

Callie F. 
Évaluation :
5

More parking spaces for customers

DARIUSLAMAR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

I was having issues with my car, since it died on trip up here. She climbed through my trunk to sit in my driver's seat to steer and hit the brakes when needed. Plus all of the staff was polite.

Joshua S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAIRATNAKAR N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
1

I completed my check in and was walked to my storage. I placed all of my belongs on the elevator and proceeded to my unit on the 3rd floor. When I got off elevator and arrived Within an hour another customer at moved into my storage and placed their lock on my paid storage. I could not get through to the front office via phone so I had to leave my items on the elevator and walk to the office. Once I arrived I was told I had to wait until the lady who helped me get off of lunch. I explained my things are on the elevator we have already been here for hours can you just give me another unit. I was told I had to wait. The lady comes back and tries to figure out what is going on. This takes over an hour. The store manager was called and advised they cannot do anything for me. I had to take a smaller unit or pay a lot more the bigger. I explained I do not have the money. I am a single parent and already stretched with funding. I contacted corporate Uhaul and spoke with the supervisor and was on the phone for 45 min. The supervisor spoke with the cashier after we waited 20 min for her to get on the phone because she would not get on the phone. The employee lied to corporate and told the lady the customer will be there any min to get in storage and remove their belongings from my storage so I can move in. The corporate supervisor said there is nothing they can do but she will notate the account to contact the regional manger. I had to wait another 1 hour for the people to get there then a longer time to remove their items so my things can be moved in. We spent a total of over 5 hours. I was met with an attitude and disrespect. This is outrageous. I have never been treated this way by a company. The manger had no regard for customer service or cared and the employee continued to cut me off and not allow me to talk. I would like someone from corporate to contact me back. Other customers had to wait hours to use the one elevator because our belongings were stuck on the elevator with no where to go. The is unacceptable. Please investigate and take proper actions to remove the manger and employee at the establishment.

Sherrie W.  |  Premières impressions 
Évaluation :
5

I called twice, once to change my reservation to an earlier time, and once to verify that the rental was there and both times, was helped in a kind and courteous manner by the agent. Excellent service!

James K. 
Évaluation :
5

I had excellent and prompt service at u-haul. I would recommend them to anyone.

WILLIAMLOUIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNROLAND T. 
Évaluation :
5

Excellent service and very helpful!

Mathew N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHERBRADL F. 
Évaluation :
3

Install more check-out registers as there was a line of people waiting to get trucks and renting a truck is not a quick process even when you have a reservation and have already completed the check-in online. Waited for over an hour with 3 people ahead of me and 1 person working.

William C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARTH P. 
Évaluation :
4

There were a few hiccups at first. When my ID was scanned, a different customer's balance appeared. It was resolved, but it definitely had me worried about the rental process.

TONIMICHELE J. 
Évaluation :
2

You need to make sure that the cab of the truck doesn't smell. The truck l had had an order that made me feel nauseated.

CLIFFORDFENTON E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol P. 
Évaluation :
5

Perfect experience renting a van several times for a move, as well as two trucks. Excellent service and friendly staff.! Very clean vehicles. Merci.

Barbara G. 
Évaluation :
5

Wait time was a bit long, and there appeared to more than one line, which caused some confusion, but overall I was pleased. The gentleman who helped me was friendly and professional. The shop appeared to be clean and well-stocked. I liked the fact that boxes and packing material were being recycled and were free.

DAVIDRHORER G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIANA N. 
Évaluation :
5

Excellent établissement

JOSE M. 
Évaluation :
5

Nothing - location was very convenient, parking lot huge (easy parking) and staff attentive and pleasant.

Jan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHENCRAWFORD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLINANTHONY J. 
Évaluation :
5

Expensive

GEORGECHAROL H. 
Évaluation :
5

Great customer service!!

COLIAMACK D. 
Évaluation :
4

The store was really busy but the associates did everything they could to make sure all customers were served quickly.

Terri W. 
Évaluation :
5

Nothing. Everything was great.

GEORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G. 
Évaluation :
5

No improvement at all. The staff was friendly and told me exactly what to do. My checkout was fast and convenient. The attendant thanked me, told me there was no extra charges and said he would send me an email confirming my checkout. Just as I was pulling out to leave, the email from Uhaul came through. Thank you Uhaul for all your service!

LORIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
3

One of the staff was not helpful at all.

Ebenezer D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARAILSE G. 
Évaluation :
5

Kayla Fraser did an outstanding job helping us get in and out of her location quickly and on with our trip. Very professional, knowledgeable and friendly. A real asset to your operation

SCOTT M. 
Évaluation :
1

I ended up spending an extra hour and a half trying to find a storage unit since my "reservation" apparently was meaningless. I drove from out of state to put stuff in a reserved unit. This was extra time and expense. The manager said she wouldn't charge an extra day since I was now an hour over time but wouldn't comp the extra 1/8 tank of gas I used to find another unit. They were unprofessional. I will not use Uhaul again.

Russell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATINA B. 
Évaluation :
4

truck loud and transmission slipping peace of junk

SHIONDENISE W. 
Évaluation :
5

Kayla and other staff of this location is very professional under pressure. The way they answered the phone and handle customers in front of them. Me and my husband personally witnessed how they keep professionalism and friendly attitude while doing a great job.

DIANASALAS R. 
Évaluation :
1

Employees need to verify the correct rental vehicle before issuing it out to customer. That error caused wasted customer time and created huge problems for customer return after hours. Store location having their phones forwarded to 1-800 number during regular business hours cost the customer a physical trip back to location to address employees error. Vehicle had numerous dents/scratches and windshield crack. Employees were not cordial or helpful and even refused to help customers. Employee walked away from a customer in the middle of a transaction due to employee-employee conflict, while the store lobby was filled with 9 customers all waiting for help. Reservation time was at 10am so customer lost a half hour of rental time due to extreme wait time in store lobby even though customer arrived 15 minutes prior to reservation time and checked in thru mobile phone process. Horrible first time customer experience.

Jennifer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA W. 
Évaluation :
3

The self-serve pick up process was efficient and easy. One of the things you should look into is fixing the many, deep potholes in the parking lot.

Taniesha S. 
Évaluation :
4

When someone is in training, don't leave them alone to fend for themselves. Overall my experience was very good.

Stephanie C. 
Évaluation :
2

No one was in the office for almost 30 minutes and I had rush to return the truck. Upon return, the sign says to wait during operating hours. Christy walked up to me and said read your contact to return the truck and walked off.

CHRISTIELEE'COLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
1

Have better customer service, i called the store 10 times this morning and the 1st time they put me on hold for 15mins and the rest they picked up and hung up the phone. actually drop box so you guys wont lose keys, because i placed the keys where everyone else did and yall magically lost mines out of everyones. This is the most unprofessional place of business I ever tried to get service from. They blame you for there not being a actual place to put the keys and also they should have cameras at the door so they can see who actually drop keys off or not. Sadly I purchased a storage unit here too that after this month i will be moving out of. I will never do service or business with you guys ever again and also tell friends and family about the experience i had here.. it was completely terrible.

Saige H. 
Évaluation :
5

Again, I was in a bind and these ladies stepped in. I didn't know what to do, but I knew who to call- Downtown Haul. Ladies, your group has rescued me again!! I'm thankful!!!

KARENJAMIL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY R. 
Évaluation :
3

We had a hard time using the online pick up and had to go in to complete it, but otherwise it was good.

LARRYLOUIS R. 
Évaluation :
5

Great service, large selection of vehicles/trailers available. Mechanics took care of everything. Hassle free service.

KEVINC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLEYDIANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Friendly service. Met all my needs.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANEDWARD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDDIEWILLIS A. 
Évaluation :
5

Monticello is my favorite location!!

KEVIN M. 
Évaluation :
5

This is the third time we have rented from here, and the customer service is superior every time-the staff is so amazing and helpful. We recommend this site for all of your needs

BERNARDFRANCIS M. 
Évaluation :
5

Autumn and Marissa were very helpful and friendly.

GEORGE C. 
Évaluation :
3

Was disappointed due to what appeared to be a bait and switch. Reserved in Chesapeake over a month prior to pickup. The day before pickup was contacted for confirmation to the Monticello location. Which was not common and made my travel longer to pickup. Upon arrival was told nothing was available although 8 to 10 pieces of equipment were sitting on the property. Was advised they were other customers (one way rentals). One way means more money for the business. The young lady at the location serving me was sending me to Portsmouth, but caught me in the parking lot before I left and advised a piece of equipment became available, which she rented to me for a one way cost. Being pushed from one location to the other, told the equipment was available only to pull the rug from underneath me multiple times. The experience was a nightmare.

KENNETHJAMES D. 
Évaluation :
3

I was accused of not returning a trailer because someone didn't do their job of checking it in. I was very dissatisfied with the tone and accusatory attitude towards me. I felt very disrespected. I will never go to the Monticello location again. Someone should educate the employees on doing their job before accusing customers for their lack of performance. I will never be okay with being treated in such a way.

GODFREYTWAIN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN U. 
Évaluation :
5

Add additional customer service associates if possible for Saturday's. There were only two working when I picked up my trailer and they were doing there best, but the customers ( excluding myself) were becoming impatient.

Willie W. 
Évaluation :
4

I over filled the fuel tank in error. There should be a way to reimburse the customer who can prove this overpayment has happened. This could be executed as a coupon code to be used for a subsequent order.

EDDY S. 
Évaluation :
4

Made an original reservation for a 15' truck and tow dolly at this location. U-Haul cancelled the tow dolly reservation and move the truck reservation to a place out of the way with only a email as a heads up.

Benjamin S. 
Évaluation :
5

The ladies in charge of the operation knew what they were doing.

JANE M. 
Évaluation :
1

My move from Raleigh using U-Haul was literally a nightmare!! I booked my reservations over the phone with a U-Haul representative for a 20-foot truck on 6/10; however, on 7/29, the day before the movers were scheduled to load the truck, I was told that they only had a 15ft truck within a 100-mile radius of Raleigh available and that the contents of my two-bedroom apartment would fit. If I wanted the 20 ft. truck, I would have to drive an hour and a half to pick it up. I was willing to do that but when I called the location, they told me they did not have any trucks at all. Well not all the contents of my apartment would fit into the 15ft truck. I hauled some of the contents to Virginia on 7/30 Saturday morning and had to return to Raleigh on Sunday to get the rest of my furniture. I also booked moving labor through U-Haul and those guys arrived over two hours late on my load day. Asked to be paid through cash app so they did not have to pay the U-Haul fee. I Rescheduled them the following weekend for a 7:30am appointment to pick up my remaining items and the moving help never showed up and did not answer or return my call. They sent me a text message 3 hours later saying they had car trouble. I additionally booked an auto transporter for my move and the rep that I reserved it with over the phone told me that it was 59 $; however, when I went to pick it up, I was charged 177 $and the rep told me that it was because I was taking it from Raleigh to Virginia. Well, the rep that I made the reservation with should have informed me of that. I also booked a approx. 10 x 20 storage unit with U-Haul, but when I arrived on my reservation day, thy only had a 10 x 10 unit available which was too small. Some of my items were moved into the unit because I needed the space in the truck to load my furniture that was still in Raleigh. U-Haul caused me to have to pay triple for moving labor, and double for gas and I had to take a day off from work. I called and placed a complaint and was told that someone would call me within 24 â€" 48 hours. That was on 8/2 and as of 8/12 I have not heard back from a manager. At the very least U-Haul needs to reimburse me for the extra gas and refund my money paid for the truck. And oh, they also charged me the 20-foot truck price but gave me a 15-foot truck.

JOEANN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
4

When a customer returns a rented piece of equipment, please send them confirmation it has been processed in and fully 'returned' to close out their reservation/contract in an appropriate time frame (i.e. w/in 6-12hrs preferred) so they don't need to waste time confirming they're not going to get overcharged or the return disputed. Merci.

JUSTIN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenya C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOBMONROE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
2

Radio was in and out. Ac didn't cool down the cab very quickly and gas was just under 1/2 a tank but got charged for 3 gallons. No place to put in for military discount.

MICHAELPATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN R. 
Évaluation :
5

na

JAMES W. 
Évaluation :
5

This is my 2nd rental this year and each time the agents at the downtown Norfolk Va, Monticello Ave location, I found to be very professional and customer friendly ! Even the roadside assistance i needed for a battery jump was quick responding !I can only say thank you....GOOD JOB U Haul ! I would definitely recommend your services to friends and family !!!!

CHESTERRAY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWNCHRISTOPHER B. 
Évaluation :
5

Customer service was great!

ANNCHANDLER B. 
Évaluation :
4

Some guy and his vehicle were blocking the drop area. I had to drive around. Before someone came out and said just drop the trailer where it was.

EDGARD S. 
Évaluation :
4

Fix the auto transport, wasted to much time getting another one, short handed personnel

GERALD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar F.  |  Premières impressions 
Évaluation :
5

Autumn helped me when I was in a very tight situation. I appreciate her willingness to work with me; especially since I was at wits' end. Merci.

KARENJAMIL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEYONTEDOMINIC N. 
Évaluation :
3

My contract got put on hold and I couldn't get my credits sent back to me. I'm still waiting on the refund as of right now. Other than that it was a good experience

Shemar J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Grey A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL L.  |  Premières impressions 
Évaluation :
5

, The best storage facility I ever rented from, I’d like to give a special thanks to Autumn We’re going above and beyond The World needs more people like her !

James M.  |  Expérience générale 
Évaluation :
5

Autumn was friendly and very helpful. I appreciated the easy in and out of the facility. Occasionally there would be multiple customers trying to use the freight elevator but usually the wait wasn't too bad.

Kevin P.  |  Expérience générale 
Évaluation :
5

Very difficult to access second floor storage lockers. Narrow hallway and stairs.

Connor G.  |  Expérience générale 
Évaluation :
5

Autumn is a great manager! She really Rocks!!!

KARENJAMIL R.  |  Premières impressions 
Évaluation :
2

The staff was extremely friendly, no complaints there. The unit I was assigned was a relatively small unit and there was a large 2 foot in diameter pool in the back corner which took up a lot of space and made it awkard to place belongings around. Also there were roaches present in the unit and my belongings at moveout. The facility had access cards so access hours could be longer than office hours.

Ashley M.  |  Expérience générale 
Évaluation :
4

Could really invest in some automated windows or louvers. Ventilation is bad. There are never carts available. Ever.

Shari s.  |  Premières impressions 
Évaluation :
2

I moved into this unit following a move. The move experience with Uhaul was terrible and the move-in here was complicated by the unit not being ready in accordance with the instructions provided by Uhaul and a significantly understaffed office that resulted in having to wait almost an hour to get into the unit after arriving.

PAT M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIAGAIL F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

james f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jordyn w.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Immanuel A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDYCHRISTIAN W.  |  Premières impressions 
Évaluation :
5

I did wanted to know do I get a refund back for my store

cynthia e.  |  Expérience générale 
Évaluation :
1

Horrible experience. Had a unit on the 3rd floor for 3 years. The elevator was broken at least 75 % of that time. Was given 1 month free. Unable to get my stuff without hauling it down 2 flights of stairs and down the ramp. Staff didn't seem to care and had no resolution. Charging people for something they can't use. Borderline criminal. Will tell everyone I know not to ever use this locations.

billy h.  |  Expérience générale 
Évaluation :
5

Over the years that I was at UHaul, I have seen several managements come and go..But each one and the employees were exceptional Friendly and Kind. Thanking each one for their Patience, Conversations, Smiles, Warm Hearts and Customet Service. Prayers and Blessings to All.

LISA M.  |  Expérience générale 
Évaluation :
5

The staff is extremely outstanding!!! I have recommended 4 people so far and will definitely continue telling people about them.

Adarice L.  |  Expérience générale 
Évaluation :
5

Pretty smooth process

Ahmad R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER M D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peter d.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VERNA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verna H.  |  Premières impressions 
Évaluation :
3

While the store and staff were great and very helpful we weren’t informed that the elevator was out until the employee suggested we switch to a storage room on the first floor, which due to availability was smaller than the one we were looking at.

GEORGE B.  |  Premières impressions 
Évaluation :
1

The only stairwell was beyond too steep and made moving in more difficult than it needed to be.

Camryn P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christian p.  |  Premières impressions 
Évaluation :
1

I booked the third floor and I couldn’t even use it because the elevator was broken and there was nothing about it on the website and I needed to go back another day to get a refund

Whitney B.  |  Online Move In 
Évaluation :
4

The staff are great and the location is convenient. I honestly had no issues with the staff or the facility in general. Unfortunately, there's always a ton of homeless people milling around outside and trying to follow you in and the big garage doors don't close right behind you. I had a guy try to take stuff while I was making trips between my unit and my vehicle, and the ramps to the second level aren't fit for anything larger than a sedan, so I had to park on the street. This place is in need of an update and needs a security guard to watch the back ramp doors. Additionally, 24/7 access and 24/7 security should be a thing at every U-Haul. Like I said though, the staff are great and doing their best. I had zero issues with staff and Autumn was always a pleasure to talk to. I think any storage place in Norfolk is bound to have the same security issues.

Matthew A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Francis R.  |  Premières impressions 
Évaluation :
5

Woman who checked me in was friendly and competent. Merci!

Connor G.  |  Premières impressions 
Évaluation :
4

My only issue was the elevator is broken and I needed a unit, which was on the 2nd floor pushing really heavy stuff up a steep ramp on a cart was really difficult as it was just myself and my two teenage sons. Otherwise the staff was very friendly and helpful. Also it would be nice to access the unit late at night due to my work hours.

JENNABETH B.  |  Premières impressions 
Évaluation :
5

Employees are awesome

Nilaykumar P.  |  Premières impressions 
Évaluation :
5

Awesome staff!!!!!! Super friendly! Extremely helpful. I had to switch my unit and it was a breeze. Super helpful very friendly! Great storage options!

JOSEPH G.  |  Premières impressions 
Évaluation :
5

Chris did a wonderful and outstanding job.

sumiko b.  |  Premières impressions 
Évaluation :
1

Unfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.

Kyndra K.  |  Expérience générale 
Évaluation :
5

Mrs B. Ford represents Uhaul very well with her customer service. I was very impressed...

Julius D.  |  Online Move In 
Évaluation :
5

Chris has always taken care of our needs exceptionaly well.

Admirals ECHL H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Onaysha L.  |  Premières impressions 
Évaluation :
5

The ceiling paint is peeling off and falling on the storage room contents

GEORGE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evongeline h.  |  Expérience générale 
Évaluation :
1

I had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.

Caroline R.  |  Premières impressions 
Évaluation :
3

It was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé's apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.

Robert W.  |  Online Move In 
Évaluation :
5

Staff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.

SEAN Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oscar F.  |  Premières impressions 
Évaluation :
5

it was outstanding

Samuel G.  |  Premières impressions 
Évaluation :
1

Unprofessional, lazy and rude personnel

isay o.  |  Premières impressions 
Évaluation :
5

Great service at both checkout and return. A+

Admirals ECHL H.  |  Premières impressions 
Évaluation :
5

Staff has been extremely cooperative!

Dorthy H.  |  Premières impressions 
Évaluation :
5

I received fast courteous service. Everyone was friendly and thorough.

PATRICK N.  |  Premières impressions 
Évaluation :
5

The ladies there was very friendly..great customer service skills

tanisha l.  |  Premières impressions 
Évaluation :
5

Thank you for your courtesy and professionalism.

Judith B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page