Customer Reviews for U-Haul Moving & Storage at Downtown

5 486 évaluations

1301 Monticello Ave   Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)

(757) 625-1656

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(757) 625-1656

1301 Monticello Ave
Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela P. 
Évaluation :
5

Non

Sabrina O. 
Évaluation :
5

Wonderful, efficient service with humor included!

Anne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN DELOIS S. 
Évaluation :
5

An amazing experience and the staff was/is very helpful and friendly. I thought they went above and beyond to help me and I highly recommend this facility to anyone looking to store things and the packing supplies are always plentiful and well stocked. I would like to thank all of the staff that helped me with all of my questions and they even walked me around and showed me how to work things on this facility.

Deborah H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELGIBSON R. 
Évaluation :
5

The check out and return was easy, the staff was courteous and very professional.

RANDOLYNFAYE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa W. 
Évaluation :
5

Team was both helpful and friendly!!

JULIA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kena G. 
Évaluation :
5

Young lady at the desk had me in and out as well as connected my car trailer in a flash. Even taught a new way to shorten safety chains when they are long and drag. Drop off was ðŸ' perfect - young man saw me pull in guided me to a drop spot, unhooked and checked me out on the spot. Smoothly run operation Saturday January 8, 2022.

MELVINPAGE H. 
Évaluation :
5

Minor issue: flashers not working BTW the young man on checkin was great. Efficient & friendly. Done in 1 minute.

GARYMICHAEL P. 
Évaluation :
4

I like the way you can check in and put using technology which makes it easier even after hours

MEREDITHTHERESA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY D. 
Évaluation :
5

The inside of the windshield of all vans and trucks should be cleaned well before issuing the vehicle. It affects visibility in inclement weather and bright, low sun.

PETERCLARK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron R. 
Évaluation :
5

Easy check in process and friendly service

LONKENT A. 
Évaluation :
5

The only issue I have with the establishment is that there is no storage for people with motorcycles or scooters accommodations need to be made for people with motorcycles and scooters because when people are moving from one place to another sometimes they need to store these kind of vehicles until they get settled other than that the only other issue I have is if you go into the storage unit at night sometimes the lights will shut off in the building forcing you to wander around in the dark until you move in the right place and they come back on I believe they are motion sensored lights but that can be dangerous at night if you're in there moving stuff and they happen to go out I've had this happen on two or three occasions where I be moving stuff in or out and the lights go out forcing me to wander around until I hit the sensors that activate the lights to come back on other than that I find no fault in the establishment at all

james l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
3

The mobile registration process failed to work on my Android phone using Firefox browser.

STEVENJOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEYMAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORETTA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skye R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEWROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHHOWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHEDWARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy S.  |  Premières impressions 
Évaluation :
4

There was nothing wrong with our truck, auto transport or location however the communication from your employees makes me not want to return. We confired with 4 employees on Christmas confirming times for our reservation and the morning of we had to call to be informed someone changed it. While on the phone to change it back we were hung up on then pllaced on an hour hold. We ended up just hanging up and going in store at 9a. Paying $500 to get that much lack in communication and rudeness we will not be returning.

GARRETTBLAKE I. 
Évaluation :
4

Krissy that checked in my truck was a complete customer service specialist! Very thorough and so very nice. She went far beyond the required items to make me feel like an important customer! The young man at the counter I'm afraid wa stage complete opposite. I don't remember his name but he seemed impatient and annoyed that I was there. When I had trouble with the drivers license app he came around the counter to assist but made me feel inadequate.

CHARLESDAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM MCKINLEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk T. 
Évaluation :
5

Keep up the good work

SHELTONMONTEZ C. 
Évaluation :
5

Nice

patricia p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRAHAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney S.  |  Expérience générale 
Évaluation :
5

Uncomplicated and convenient

Suzanne P.  |  Premières impressions 
Évaluation :
5

Impressive service during my hectic moving event.

Bruce D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARKEDADONYELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULANATALIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMOND G. 
Évaluation :
4

My experience was great.

ANTHONYMAURICE H. 
Évaluation :
4

The truck that I had had a crack in the window on the passenger side and I think they should take better care of fixing the windshields and make it more easier for the check-in and check-out

MARZELIATORAINE H. 
Évaluation :
4

While the equipment was in pretty rough shape and the truck that I received was very beat up and smoky, the customer service provided by Kayla was fantastic! She answered all of my questions, helped me find the truck, hook it to the auto transport, and she even went above and beyond to help me with loading and securing my vehicle! So while the equipment was in rough shape, Kayla's customer service made it a great experience!

Ronald D. 
Évaluation :
5

Great customer service, pleasant environment, professional, clean, informative. Thank you for your good services.

DOMINGO S. 
Évaluation :
5

The guy was super nice and knew what he was doing. And the app made things pretty quick. It was a good experience.

Benjamin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOULIGA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHURLAWERENCE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIAMAXINE H. 
Évaluation :
5

The woman at the counter was very pleasant and our U-Haul was ready to go when we arrived. Excellent service.

Joseph T. 
Évaluation :
1

My truck wasn't available and Uhaul made no effort to get another one nor did they try to contact me.

TIMOTHY Z. 
Évaluation :
1

The truck broke down and the check engine like came on

DWIGHT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makeeta C. 
Évaluation :
5

Rien

LAVERNECYNTHIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

I am always going to recommend this location. Jacob and Christy were so helpful. They sorted out the mixed up contract, campy told me their plan of attack, and were both friendly and professional. I went in anxious about the mixed up truck order and left cool, can and collected. Which is not my M.O. at all. I've got another move ahead of me in the next year and I'll be making sure to work with this site again. Everything was so clean and organized at the drop off and in the office.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHAUA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA D. 
Évaluation :
4

Keep hiring people like Jacob. He turned a bad experience that would have resulted in a 1 star Yelp review into a glowing survey here. Your employees are the face of the business. Jake made it all better and I am grateful to him for the extraordinary service he provided.

MARYGERARD T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ARMONIASHED T. 
Évaluation :
3

Over charged me and staff was very rude.

CAREN M. 
Évaluation :
1

The truck I reserved was in an accident and The location was changed in a inconvenient location

MELVINANDRE S. 
Évaluation :
1

New reps. The morning ones were horrible and not very helpful

JENIFER M. 
Évaluation :
4

We were suppose to hear from customer satisfaction on the run around we got after having our reservation for over a week and had to change location of pick up 3 times. Each one farther away than the other. We were told we had to take out insurance from u-haul (40) however we could choose how much and we picked the lowest coverage. We were told someone would call within 24 to 48 hours and it has been73 hours and Noone has called.

Johnny D. 
Évaluation :
4

Wish they would have let me know sooner that Storage unit was not available. I ended up getting one at twice the price elsewhere

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIASHIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHELLAUREN Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIASZELC K. 
Évaluation :
3

I have never been charged such an excessive amount and have rented U-Haul auto transport in the past. Check my rental history. I only needed it for one day, one way. The tie downs that strap over the tires came loose after every bump. The only thing that keep my vehicle on the transport was the safety chains.

FORENZA C. 
Évaluation :
5

Mark spots correctly when picking up vehicles. Not fun dragging bags of wool blankets all over the place trying to find your assigned truck, but then I'm crabby. Otherwise, excellent service and very convenient. Overall, very satisfied.

ANDREWJOSEPH W. 
Évaluation :
5

Great service. Quick and easy check-in. I love that I'm able to rent what I need at a good price and get it quickly.

Amanda N. 
Évaluation :
4

I would recommend having a second customer service representative on duty especially in the morning on the weekend. I felt so bad for the representative working that morning when I picked up my rental but she handled herself very well. Very polite and courteous.

ANDREA A. 
Évaluation :
3

None for now.

TERRY M M.  |  Premières impressions 
Évaluation :
5

The representative, Kayla, was pleasant, professional, courteous and competent. The vehicle was not well cleaned as would be expected.

KARENELIZABETH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thorton F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNONBERNARD F. 
Évaluation :
5

Quick and easy process. Was able to rent equipment same day and returning it was effortless

AMANDADAWN N. 
Évaluation :
1

The young lady was very nasty there were dead mice in the corners of the 1st level would not recommend

JHADAH W.  |  Expérience générale 
Évaluation :
2

My truck had an interior door panel missing, and the drivers seat was uneven due to a giant missing chunk of seat. By far the absolute worst drive I have ever made.

Andrew D. 
Évaluation :
1

The Trailer was missing parts. The equipment had a lot of issues. The faulty Trailer caused more stress and wasted time.

ELLENCHERIA O. 
Évaluation :
4

The 10ft truck was extremely easy to drive, I had no problems at all. Just thought the total price was kind of steep.

ELIZABETHAMY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
2

The office staff was amazing. The storage facility itself is the worst facility I have ever seen.

Jessica L.  |  Expérience générale 
Évaluation :
2

I use U haul a lot and I came in on Friday picked up and returned on Saturday I told them the truck I had did not fit well for me and it sounded bad - I explained I needed a truck Monday afternoon and I did not want a dodge I needed it to be a Chevy. I was told to put the note on the reservation. When I got there a lil over 24 hrs I got the say dodge I had dropped off one day before that I told them I didn't want. I didn't have time for another location so I made do 😡. I wish they told me before hand.

Tyra G. 
Évaluation :
5

Everything was great, fast , friendly service, easy check in and out.

ROSLYNRAQUEL C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jasmine J.  |  Expérience générale 
Évaluation :
2

Please gas up trucks for customers

DYRRICKJEROD P. 
Évaluation :
5

Dropped off truck and turned in via App.

Jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara B.  |  Premières impressions 
Évaluation :
5

Perhaps my bar was set low due to my experience in Charlotte, but this location was absolutely stellar.

Alexander R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAMIEELIZABETH L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOMINIQUEADRIENN J. 
Évaluation :
5

The Monticello location is kickass! They alway have a rental when needed.

ANTONIO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NETRICIACRENISE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGINIALEE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT WELDONDAY Y. 
Évaluation :
5

Continue with great customer service.

VALERIEKAY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGEBRADLEY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEANEDWIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan D.  |  Premières impressions 
Évaluation :
5

Everything was great

GLADYS O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernard R. 
Évaluation :
1

I will be moving out ASAP

Jessica L.  |  Premières impressions 
Évaluation :
5

Monticello location personnel were good to me. Excellent/accurate milage determination. No surprises at the end

KIMR D. 
Évaluation :
5

Nothing. The staff were quick to assist me and very friendly.

DAVID JON A. 
Évaluation :
5

Newer/less mileage equipment.

David D. 
Évaluation :
3

I did not receive the dolly that I had rented when I picked up my truck

Jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHWILLIAM B. 
Évaluation :
1

I was over charged and they was supposed to have billed me and they went into my account unauthorized and took $37,88

ROBERTLAMONT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLENHAYES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLTONRAYE W. 
Évaluation :
5

Our rental agent was great! Funny, personable, and willing to help! He made sure we got connected and on our way quickly, and made the return fast and easy!

William E. 
Évaluation :
1

The 15 ft. truck(Arizona plate: AG-53073) was a dangerous truck. The transmission was seriously hazardous & was unsafe. Shifting gears when accelerating had RPMs rising to 5 000 BUT MORE deadly was that when traveling at 55-60mph 7 slowing down the gears did not shift back also causing RPMs to the 5 000 level potential causing a serious hazard. UHaul should NEVER allow a piece of equipment on the road. I am requesting a FULL refund of my cost. My wife & I spent nearly 6 hours concerned for ours & others safety. Note: Norfolk Uhaul substituted trucks on pickup & we were not aware of the transmission issue until the truck was fully packed & we were on I-64 leaving Norfolk. I can be contacted at 410-628-7426 for follow-up

Stephen M. 
Évaluation :
4

Good experience

john p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa F.  |  Premières impressions 
Évaluation :
5

I can't remember the Young lady's name who assisted me, but she was soooo professional & patient not only w/me but other Customers as well. I'd definitely refer my family & friends

ANGELAYVONNE R.  |  Premières impressions 
Évaluation :
4

The only reason I am not giving 5 stars is because I had to wait at least an hour for someone to remove a lock on the unit at the time of my move-in. They were unable to unlock it due to rust and it took an hour for the issue to be resolved. Outside of this issue, everything else went very well and I am pleased with my unit and the cleanliness of the place.

Tiara H.  |  Premières impressions 
Évaluation :
5

I was having issues with my car, since it died on trip up here. She climbed through my trunk to sit in my driver's seat to steer and hit the brakes when needed. Plus all of the staff was polite.

Joshua S.  |  Premières impressions 
Évaluation :
1

I completed my check in and was walked to my storage. I placed all of my belongs on the elevator and proceeded to my unit on the 3rd floor. When I got off elevator and arrived Within an hour another customer at moved into my storage and placed their lock on my paid storage. I could not get through to the front office via phone so I had to leave my items on the elevator and walk to the office. Once I arrived I was told I had to wait until the lady who helped me get off of lunch. I explained my things are on the elevator we have already been here for hours can you just give me another unit. I was told I had to wait. The lady comes back and tries to figure out what is going on. This takes over an hour. The store manager was called and advised they cannot do anything for me. I had to take a smaller unit or pay a lot more the bigger. I explained I do not have the money. I am a single parent and already stretched with funding. I contacted corporate Uhaul and spoke with the supervisor and was on the phone for 45 min. The supervisor spoke with the cashier after we waited 20 min for her to get on the phone because she would not get on the phone. The employee lied to corporate and told the lady the customer will be there any min to get in storage and remove their belongings from my storage so I can move in. The corporate supervisor said there is nothing they can do but she will notate the account to contact the regional manger. I had to wait another 1 hour for the people to get there then a longer time to remove their items so my things can be moved in. We spent a total of over 5 hours. I was met with an attitude and disrespect. This is outrageous. I have never been treated this way by a company. The manger had no regard for customer service or cared and the employee continued to cut me off and not allow me to talk. I would like someone from corporate to contact me back. Other customers had to wait hours to use the one elevator because our belongings were stuck on the elevator with no where to go. The is unacceptable. Please investigate and take proper actions to remove the manger and employee at the establishment.

Sherrie W.  |  Premières impressions 
Évaluation :
5

Excellent service and very helpful!

Mathew N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Grey A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL L.  |  Premières impressions 
Évaluation :
2

I moved into this unit following a move. The move experience with Uhaul was terrible and the move-in here was complicated by the unit not being ready in accordance with the instructions provided by Uhaul and a significantly understaffed office that resulted in having to wait almost an hour to get into the unit after arriving.

PAT M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Immanuel A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDYCHRISTIAN W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peter d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christian p.  |  Premières impressions 
Évaluation :
4

My only issue was the elevator is broken and I needed a unit, which was on the 2nd floor pushing really heavy stuff up a steep ramp on a cart was really difficult as it was just myself and my two teenage sons. Otherwise the staff was very friendly and helpful. Also it would be nice to access the unit late at night due to my work hours.

JENNABETH B.  |  Premières impressions 
Évaluation :
5

Thank you for your courtesy and professionalism.

Judith B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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