Évaluations des clients U-Haul Moving & Storage at Downtown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Downtown

Cote générale :

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FATIMAHDALILA D.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH G. | Premières impressions |
Évaluation :

Awesome staff!!!!!! Super friendly! Extremely helpful. I had to switch my unit and it was a breeze. Super helpful very friendly! Great storage options!

FRANCISJ B.
Évaluation :

Muy bueno!! Service folks fine and attentive. All my questions answered, But please understand it was a mound of work for us to Move! I will return when I have the need again!

Stephen D.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacquelyn D.
Évaluation :

Le client n'a pas laissé de commentaire.

JANETTAMARIE R.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHNARTHUR H.
Évaluation :

Nothing much, service at this location was great. The staff was friendly and very helpful.

ALRONDESHAWN B.
Évaluation :

Le client n'a pas laissé de commentaire.

GARYMICHAEL P.
Évaluation :

Le client n'a pas laissé de commentaire.

Tammy Monro C.
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Le client n'a pas laissé de commentaire.

Brandon W.
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Le client n'a pas laissé de commentaire.

Lucy T.
Évaluation :

Auburn was very kind and helpful regarding the truck return. Easy access to location. Drop off was fast and efficient

Lynn L.
Évaluation :

Uhaul employee did an outstanding job. Return to this location was quick and efficient.

JAMESRICHARD G.
Évaluation :

Repair the 15 ft. box truck: the left door glass was impossible to roll down or up. Fill up the gas tank before handing it to the customer. I drove out with the gauge on E. Minor change to all the box trucks: T hey need added step supports at both front doors. If you did this UHaul would boost it's business by 30% or more, obviously. I am a team player and want the best for this location and for UHaul, which I use once a month! James Gregg in Norfolk, VA. The clerk, Autumn, was fantastic.

MARKJOSEPH B.
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Le client n'a pas laissé de commentaire.

JONATHAN C.
Évaluation :

Check in process didn't work & return took a long time

JIMMYLEROY B.
Évaluation :

Check the transmission or the shiftier. Had trouble going into gear.

Rachel P.
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The odometer apparently had 10 miles more on it when I started than your records showed but there was an error message on the display and I could not find the odometer so I had to approve the mileage without actually knowing what it was. When I was shocked at how much I was charged, I mapped out my trip and I found I was charged for 10 miles over what I drove. Also there is no key drop off in the parking lot? I walked the entire parking lot 3 times and couldn't find it but fortunately uhaul was open and I was able to give it to the cashier.

MEREDITHTHERESA V.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter D.
Évaluation :

The after-hours vehicle check-in process was stymied by lack of location information for me. My location services were "on." There must be other settings that effect it. Need to figure out what they are. This is a corporate/web issue, not an issue for the local dealer to fix.

JEFFERY LYNN H.
Évaluation :

Le client n'a pas laissé de commentaire.

JOYCE S.
Évaluation :

The entire experience was excellent. Pick up was a pleasure with the young lady that helped us hook up the trailer, and drop off was a breeze with the gentleman that assisted up with that. Thank you!

KANITASHIQUIA S.
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Le client n'a pas laissé de commentaire.

douglas S.
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Le client n'a pas laissé de commentaire.

JENNIFERCLAIRE R.
Évaluation :

The only problem was the entrance to the location is confusing as there is road construction and it's hard to maneuver around the parked trucks in the lot with limited entrance access...but I think they're doing their best to arrange the lot so that we can access it.

JASONEDWARD S.
Évaluation :

Autumn was a great help as was the young man who checked me in at the end of the day...very easy process

MARK H.
Évaluation :

Staff was very friendly & helpful !

Alison W.
Évaluation :

The parking lot is a bit confusing to get in and out of, but the staff was friendly.

THOMAS S.
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Le client n'a pas laissé de commentaire.

James G.
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Le client n'a pas laissé de commentaire.

Sh'Va B.
Évaluation :

Thanks for helping my move! 😊

BARRYCALVESTA S.
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Le client n'a pas laissé de commentaire.

Karmeon W.
Évaluation :

The best uhaul rental in Norfolk

MICHAEL K.
Évaluation :

Contactless pick up still required going inside and waiting in line to get the key at the front desk. My assigned truck was parked behind another truck which required me to get a staff member to move a truck. I reserved a dolly and pads. Neither of them were in the truck which made my move extremely difficult. The roll back door to the cargo area was padlocked shut. It took 3 adult men almost 15 minutes to open it with the provided key. The local representative that we called told us that they get stuck sometimes when it rains. Overall, not impressed. The truck pick up app is fantastic, worked great, but I still needed to go into the store, wait in line, talk the the desk in order to get the key. There needs to be a contactless option.

ADRIENNE G.
Évaluation :

Eric Torres at drop off site was very polite, efficient and accommodating. We really appreciate his assistance!

Brian W.
Évaluation :

Return to direct paper contracts for clarity, instead of relying on cellphone technologies. This aspect of service was disruptive to the customer service experience.

Edward W.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger S.
Évaluation :

Easy process and efficient staff for both pick up and return Short staffed long line long wait times on hold on phone

TAQUIESHA G.
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Le client n'a pas laissé de commentaire.

sumiko b. | Premières impressions |
Évaluation :

Chris did a wonderful and outstanding job.

BRADLEYKRISTOFFE K.
Évaluation :

You all did a great job!

LISAMARIE W.
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Le client n'a pas laissé de commentaire.

Kyndra K. | Expérience générale |
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Unfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.

Winston B.
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Le client n'a pas laissé de commentaire.

Kurtis C.
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Le client n'a pas laissé de commentaire.

DOMINIQUEA W.
Évaluation :

N/A

PETERCHARLES C.
Évaluation :

Its a busy location and there is always 1 person working, long wait times and because there is just 1 person they seem over worked and less than enthused

Curt C.
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Le client n'a pas laissé de commentaire.

SEAN W.
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Le client n'a pas laissé de commentaire.

Linda F.
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Top notch service I was very impressed outstanding for sure

JESSIE P.
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Le client n'a pas laissé de commentaire.

Peter L.
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Le client n'a pas laissé de commentaire.

Michael K.
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Le client n'a pas laissé de commentaire.

EDWARDBERGIN S.
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Le client n'a pas laissé de commentaire.

MARTRELLALONZO B.
Évaluation :

Too Damn high spent $110 jus to go to Newport News in back in the 10 foot truck smh

SHANNONMICHELE P.
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Le client n'a pas laissé de commentaire.

Benjamin H.
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Le client n'a pas laissé de commentaire.

Joshua B.
Évaluation :

The trailer was pretty beat up and old. The inside tie off bars were pulled loose from the sidewalls and not useable.

REBECCA S.
Évaluation :

Le client n'a pas laissé de commentaire.

KEITHDAMIAN D.
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Le client n'a pas laissé de commentaire.

Ralph K.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK B.
Évaluation :

Le client n'a pas laissé de commentaire.

WILEYCALVIN F.
Évaluation :

Exactly what I wanted a van rental to be: quick, efficient, friendly. The vehicle was very clean and, judging from the odometer mileage, very new. Courtney, behind the desk, was excellent - knowledgeable, friendly, professional - all the good traits one wants when walking into a business for service. I highly recommend this U-Haul location. Wiley Francisco

JEFFREY O.
Évaluation :

Le client n'a pas laissé de commentaire.

NATHANIELBENJAMI S.
Évaluation :

Le client n'a pas laissé de commentaire.

CRAIG W.
Évaluation :

I used the auto transport. The unit towed well with and without a car on it. Securing the car was simple however, prior to accepting the trailer I noticed left brake light and few lights didn't work. I accepted the unit and had to use hazards lights which caused car battery to drain. Upon arriving i had to jump the vehicle. Before offloading.

James A.
Évaluation :

Equipment was in great condition. Everyone was very helpful. Very simple and convenient experience.

CARLTONEDWARD B.
Évaluation :

Great customer service, everyone was very helpful friendly.

Michael M.
Évaluation :

The worker told me i could bring it a little past 2. I brought it back at 2:15 and got charged another day. Also, I know it's in contract but i didn't know to fill it with gas, was charged another $30 for that, it would be nice to know if the workers can relay this information and not lie about the return time.

Mechele H.
Évaluation :

Le client n'a pas laissé de commentaire.

KASIMMOHAMUD H.
Évaluation :

Keep doing the good work

CRYSTALDIANE B.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES D.
Évaluation :

Le client n'a pas laissé de commentaire.

Lakeechie O.
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Le client n'a pas laissé de commentaire.

Brittaney M.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN B.
Évaluation :

Le client n'a pas laissé de commentaire.

Julius D. | Online Move In |
Évaluation :

Mrs B. Ford represents Uhaul very well with her customer service. I was very impressed...

Admirals ECHL H. | Expérience générale |
Évaluation :

Chris has always taken care of our needs exceptionaly well.

JOHNATHAN JOSEPH B.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERTNATHANIEL J.
Évaluation :

Le client n'a pas laissé de commentaire.

Onaysha L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MONIQUECAROL P.
Évaluation :

The young lady at the desk had the best customer service ever. I would like to say thank you to her and your company professionalism.

GLORIAJANE J.
Évaluation :

To me there's nothing you can do. Great job customer service time p/u & r/t... 2 women assist me on 11/14/20 they made my day much easier. I couldn't afford to buy boxes & there was no problem getting recycled boxes courtesy was extended each time. No problems. My sincere thanks.

Deanna C.
Évaluation :

Le client n'a pas laissé de commentaire.

DWIGHTDELANO C.
Évaluation :

It was well done

Jason F.
Évaluation :

Le client n'a pas laissé de commentaire.

Ann Z.
Évaluation :

Ensure that the key unlocks the back padlock or put that as a step in the equipment check that is done on the app.

SILVANO K.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

Le client n'a pas laissé de commentaire.

YVONNMILLAND H.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony L.
Évaluation :

Le client n'a pas laissé de commentaire.

JANETTAMARIE R.
Évaluation :

Le client n'a pas laissé de commentaire.

Yvonn H.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

Process was inefficient and cumbersome. First truck was swapped out for a second truck due to parking issues and the online checkout system was not updated to the new vehicle. Vehicle was only fueled to 1/4 tank, I don't expect to have to refuel a vehicle before I begin a trip. Would not recommend this location.

Kevin E.
Évaluation :

Good job.

WILLIAMSSAMUEL W.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall S.
Évaluation :

I wasted 1 hour going from U-Haul to the storage unit and back to U-Haul because there was a lock on the back that I wasn't given a key for.

FLOYDEDWARD S.
Évaluation :

Fix your elevator!!!!!

LEONARDWARREN T.
Évaluation :

Le client n'a pas laissé de commentaire.

TEDROOT M.
Évaluation :

Your website for returns is horrible

Steven E.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna M T.
Évaluation :

Le client n'a pas laissé de commentaire.

JUNEDE JESUS K.
Évaluation :

There was only one person working the desk, doing check in's and answering phone calls, which made for a longer wait in line. The front desk worker did the best she can but an extra person to help would've been ideal in a busy location.

Tasha M.
Évaluation :

Le client n'a pas laissé de commentaire.

Craig B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

GEORGE W. | Expérience générale |
Évaluation :

The ceiling paint is peeling off and falling on the storage room contents

evongeline h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dylan O. | Expérience générale |
Évaluation :

The storage units are made out of plywood and chicken wire. Not secure or safe. It is not ventilated and very hot. Access to the storage is almost impossible. Cant fit uhaul into the storage area and even a normal car is a very tight fit. The 'gate' is broken and not fully.closed and looks.like it's been pried open on the bottom. Zero stars. The uhaul storage in VA Beach is leaps and bounds better than this norfolk location.

Caroline R. | Premières impressions |
Évaluation :

I had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.

Max P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert W. | Online Move In |
Évaluation :

It was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé’s apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.

SEAN Y. | Premières impressions |
Évaluation :

Staff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.

Ann T. | Expérience générale |
Évaluation :

Apparently the facility had a broken elevator for quite some time. When I tried to move out I had to carry my furniture down a ramp. Much of it got broken as I attempted to do so. Some kind of notification should have been given especially since they still accepted full payment of the storage rent! Also there were rat droppings on most of my belongings! I had to throw a lot of it away. Climate control is overstated as here is no control on the 2nd floor! This was a waste of money for a whole year!

Andrew D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christina H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer R. | Expérience générale |
Évaluation :

Roaches. Stinky. Scary. Two roaches hitched a ride and ended up in my brand new garage. I had to throw out all cardboard immediately and scrub garage to prevent an infestation. I’ve never experienced a storage unit so dirty. Staff is nice but storage facility needs a revamp ASAP.

ramona c. | Expérience générale |
Évaluation :

Great customer service, no waiting for help, convenient and clean.

dottie e. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

lonnie h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sharon w. | Expérience générale |
Évaluation :

This storage is infested with rodents. I will never rent here again. I'm paying for a unit with insurance and still no help. I'm probably gonna have to get channel 10 on your side. Please do not rent a storage unit here on Monticello Ave. unless you don't want your stuff anymore.

Oscar F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ramona c. | Premières impressions |
Évaluation :

Very professional and friendly staff

Christina H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Carter W. | Expérience générale |
Évaluation :

I rented a unit here for six months and have no complaints. A well-managed facility.

Carleigh G. | Expérience générale |
Évaluation :

The facility is not well lit. Elevators and exterior doors did not work correctly. Not clean, I had mice in my unit and mouse feces on my belongings.

herbert h. | Expérience générale |
Évaluation :

Staff very friendly and knowledgeable

Steven R. | Expérience générale |
Évaluation :

Great staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.

W.F. H. | Expérience générale |
Évaluation :

all good

Samuel G. | Premières impressions |
Évaluation :

it was outstanding

WILLAR B. | Expérience générale |
Évaluation :

You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.

isay o. | Premières impressions |
Évaluation :

Unprofessional, lazy and rude personnel

Linda G. | Expérience générale |
Évaluation :

I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phon

Admirals ECHL H. | Premières impressions |
Évaluation :

Great service at both checkout and return. A+

Dorthy H. | Premières impressions |
Évaluation :

Staff has been extremely cooperative!

JEANNE B. | Expérience générale |
Évaluation :

Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had called

Jeffrey M. | Premières impressions |
Évaluation :

Thanks for the assistance

DONALD B. | Expérience générale |
Évaluation :

.

Angela M. | Premières impressions |
Évaluation :

Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.

camille i. | Expérience générale |
Évaluation :

Great service

jo-ann c. | Expérience générale |
Évaluation :

Overall it was an excellent experience , friendly

PATRICK N. | Premières impressions |
Évaluation :

I received fast courteous service. Everyone was friendly and thorough.

JEAN B. | Premières impressions |
Évaluation :

Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.

Kendall E. | Expérience générale |
Évaluation :

The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.

tanisha l. | Premières impressions |
Évaluation :

The ladies there was very friendly..great customer service skills

Randy D. | Premières impressions |
Évaluation :

Employees was very helpful. Thank you.

landry n. | Premières impressions |
Évaluation :

Excellent service, no issue.

Desmond C. | Premières impressions |
Évaluation :

The staff working were outstanding. Especially the storage lady who showed me around

Mary A. | Premières impressions |
Évaluation :

Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.

Adrienne J. | Expérience générale |
Évaluation :

Very helpful

Kevin P. | Premières impressions |
Évaluation :

The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.

Amber D. | Expérience générale |
Évaluation :

I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.

Ann T. | Premières impressions |
Évaluation :

Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.

Judith B. | Premières impressions |
Évaluation :

Thank you for your courtesy and professionalism.

THOMAS A. | Expérience générale |
Évaluation :

It's always about service and accessibility. Thanks you for taking care of my needs.

courtney B. | Expérience générale |
Évaluation :

Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul again

ramsey i. | Expérience générale |
Évaluation :

All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.

elizabeth j. | Expérience générale |
Évaluation :

Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.

CHRISTOPHER L T. | Expérience générale |
Évaluation :

Bit of a mouse problem but other than excellent.

crystal m. | Expérience générale |
Évaluation :

Mouse all in my things I will not be back

aimee b. | Expérience générale |
Évaluation :

Chris was always very helpful and efficient.

Karla R. | Expérience générale |
Évaluation :

People are very friendly and the storage space very clean and secure.

MARCUS W. | Expérience générale |
Évaluation :

All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.

Alexis D. | Expérience générale |
Évaluation :

Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.

bridget g. | Réservation |
Évaluation :

Poor reception and difficult to get storage unit set up properly

yolanda s. | Réservation |
Évaluation :

Thank you for having wonderful employees such as Chris running your fail operations.

Kirsten T. | Expérience générale |
Évaluation :

Mice got in and ate my things

simone l. | Expérience générale |
Évaluation :

👍

Julie B. | Expérience générale |
Évaluation :

The manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.

Gary H. | Expérience générale |
Évaluation :

MY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .

Michelle L. | Expérience générale |
Évaluation :

I know they’re doing renovations but over in the older part the ceiling paint is flaking off and did fall on some of my things. I don’t really think it would damage anything it’s just more of a bother

Non reviews have been submitted for this location.

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