Évaluations des clients U-Haul Moving & Storage at El Paseo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at El Paseo

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Debora B. le

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This is the BEST location in Las Cruces, other locations either don't have supplies or are closed most of the time.. Everyone at El Paseo is friendly and helpful, plus they are ALWAYS OPEN and well stocked.

Daniel P. le

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Le client n'a pas laissé de commentaire.

Douglas Q. le

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Le client n'a pas laissé de commentaire.

Allen P. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Total and professional c are and helpfulness all the way!!

Tiofilo M. le

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Great and friendly service.

Jose M. le

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I just wish changing from an in town rental to a one way was not such a huge deal and a huge fee. Isn't uhaul business built in picking up in one location and ending in another? Also I expressed feeling unsafe driving with the trailer to several personnel on the phone and in person and nobody even acknowledged my concerns. I asked about minimum weights and safety of driving a light load or empty trailer long distance and was basically ignored.

Angel B. le

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The experience was good

Ray A. le

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Le client n'a pas laissé de commentaire.

Denny H. le

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Le client n'a pas laissé de commentaire.

Jaime G. le

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Le client n'a pas laissé de commentaire.

Joseph T. le

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Le client n'a pas laissé de commentaire.

james b. le

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Top notch company if you ask me.

Alfredo R. le

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Le client n'a pas laissé de commentaire.

Arminda L. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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I was somewhat worried that the equipment would not be there, but they called the night before and said everything would be ready and it was. Good service and no hassles on either end.

William J. le

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Le client n'a pas laissé de commentaire.

Janet M. le

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Nada

edwin a. le

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Le client n'a pas laissé de commentaire.

evette r. le

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Gabriel on Wednesday's visit was very helpful.

Anthony M. le

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My vehicle broke down, only 2 hrs after towing a uhaul trailer. I believe that the automatic hydrolic brake system was putting a drag on my vehicle. The transmission overheated. Now it has to be repaired. Uhaul charged me 457.00 for the rental. This is wrong!!! It has put a hardship on my family.

Chris G. le

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Le client n'a pas laissé de commentaire.

VIOLETTA G. le

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I found I have 2 charges on my credit card. One was for the charge of the truck and other was from a supposed damage to the rental!!!! We asked the uhaul rep about the damages to the vehicle when we picked it up and we told that all damages were already recorded and we didn't have to do anything. Now I check my card and see another charge. Why didn't anyone notify me before just taking it upon themselves to charge my card? What if I didn't have enough money to cover $323.90 to my card? I would have been stuck with over the limit fee as well! I should have just paid cash. Now i have to wait and see what they get resolved from a Customer Action File I claimed. I did not damage this vehicle. I'm used to going over the vehicle where you pick it up so both the rep and the customer has knowledge of all damages on the rental. My husband was with me when we picked up this rental he can attest that this truck was very damaged when I got it. I also took a picture at the drop off Uhaul where we left it.

LORI A. le

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Le client n'a pas laissé de commentaire.

Alyce K. le

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Need more parking at this site.

Joesph B. le

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Le client n'a pas laissé de commentaire.

Rogelio M. le

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The manager/clerk was very efficient and professional in handling a difficult customer. I noticed this while I was waiting to be waited on. He directed another clerk to help me in a very professional manner.

Matthew L. le

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The equipment that I reserved was not available so I had to use a bigger truck. Normally, that would not have been an issue, but I needed to get into a space that was small, so the bigger truck made it more difficult. The equipment return drive up and processes were great!

Corey J. le

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You all were awesome. Thank you for helping my child get home!

Janeth M. le

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Very helpful and friendly service. Answered all my questions

raul g. le

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I got there just before closing and they unhitched trailer quickly and I was gone in 5 minutes.

Catherine L. le

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Le client n'a pas laissé de commentaire.

michael w. le

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Le client n'a pas laissé de commentaire.

Arlen D. le

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Le client n'a pas laissé de commentaire.

john s. le

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Le client n'a pas laissé de commentaire.

John W. le

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Le client n'a pas laissé de commentaire.

David J. le

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Drove to location and reserved desired equipment three days before. When we arrived for pickup, the reserved equipment had been rented to another customer. Would have been an easier job for us if we had what we needed.. even took time to reserve in advance, so you can understand our dissatisfaction with the situation.

barbara a. le

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the team on-site were very helpful and made this process very easy.

Oscar G. le

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You guys are great, thanks

edwin a. le

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Fast professional service

jarrod g. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Sherry B. le

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Great Customer service and Thanks for All Of Your Help ??????

Rafael E. le

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Keep the young man that helped me happy. Very professional and extremely aware of his job. I am very impressed with this young man

Shannon E. le

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Le client n'a pas laissé de commentaire.

randy l. le

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Le client n'a pas laissé de commentaire.

German M. le

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The attendant at this location was very helpful thank you for great service

Jessica V. le

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Le client n'a pas laissé de commentaire.

Chase D. le

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Le client n'a pas laissé de commentaire.

SEAN W. le

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Thank you!

CARYL T. le

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No complaints

Roberto L. le

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Le client n'a pas laissé de commentaire.

Jody H. le

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Excellent service

John H. le

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Le client n'a pas laissé de commentaire.

Michel H. le

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Yes this is my favorite location. Always professional.

scott a. le

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Make sure the representative tells the customer that the return date also has a time as well as the date.

PHILIPPA E. le

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Le client n'a pas laissé de commentaire.

SIGURD J. le

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Le client n'a pas laissé de commentaire.

joe m. le

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1. Went 2 weeks prior to ensure I had right equipment, attendant assured me my equipment was fine. On the day of pickup the Manager stated that the 2 inch ball with 3/4 inch shaft was not acceptable and could not allow me to drive off with this equipment. He stated I required a 2 inch ball with a 1 inch shaft. So I had to go back to my residence and get the right hitch. Train you personnel better.. a failure to learn is a failure to instruct. 2. When I returned with a 2 inch ball with a 1 inch shaft, the Uhaul Rental equipment was not ready, One of the lights required repair and after trouble shooting the light, it was determined it had to be replaced. So rather than replace the tow dolly, more of my time was lost while waiting for the repair. The equipment was very worn and had damage to both tire fenders. The "manager" never mentioned or discussed that the damage was already noted and was of no concern to me. This caused an additional delay, as when I noticed the damage while loading my car, I called back to inquire about the damaged tow dolly. Very unsatisfactory......

malcolm m. le

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good staff friendly and polite

Genie A. le

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Very helpful.

danny m. le

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Le client n'a pas laissé de commentaire.

Samuel G. le

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Staff is always friendly and efficient. Thank you.

MARCUS A. le

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Le client n'a pas laissé de commentaire.

leslie t. le

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Derek was extremely nice, professional, and helpful.

SAM S. le

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Tail lights on car dolly did not work. Right ramp on car dolly fell down during trip.

andrain u. le

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I knew I didn’t need insurance but I got it anyways because the employee was so oblivious about the insurance and left me unsure about if I’d need it. The cost itself was ridiculous fooled me into thinking it be around $20, I ended up paying $60 after my use and I didn’t go far. Wouldn’t recommend this to anyone. Call a friend with a truck if u can!

Gustavo P. le

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Le client n'a pas laissé de commentaire.

LUCAS R. le

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Staff was friendly and helpful

Casey P. le

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Le client n'a pas laissé de commentaire.

Al D. le

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Le client n'a pas laissé de commentaire.

Paul F. le

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Le client n'a pas laissé de commentaire.

Stephen R. le

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Le client n'a pas laissé de commentaire.

john l. le

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Everything went smoothly. Truck in new condition. Cost reasonable.

RAYBURN M. le

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Le client n'a pas laissé de commentaire.

Michelle g. le

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I rented a moving truck for what was supposed to be a couple of days. Come to find out it was only rented to me for 24 hours. I would have given 5 stars but since it was a mistake on the employee that booked it's fault I'm only giving 1. Hopefully this doesn't happen to anyone else.

TERRY C. le

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Le client n'a pas laissé de commentaire.

emilia v. le

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Pleased it was open on a Sunday. Staff was extremely helpful.

Kim K. le

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Le client n'a pas laissé de commentaire.

Theodore F. le

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Le client n'a pas laissé de commentaire.

ROGER H. le

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Le client n'a pas laissé de commentaire.

Shannon E. le

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The guys at the Las Cruces location have always been super helpful, this time is no exception! Thanks!

Robert T. le

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Le client n'a pas laissé de commentaire.

dixie m. le

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Lower the rates, was twice as high to return to fla as it was fla to nm

Frank L. le

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My long term storage experience with John and his staff was outstanding. Everything was always clean and well secured. My items after 2 plus years were just as I left them. highly recommended THANKS!

James W. le

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Great service!!!!

David F. le

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Staff and Leadership well versed in there duties. Answered every question I had and assisted me with multiple issues and located an extra truck I needed for this move. Friendly, Knowledgeable, and respectful ....outstanding store. You should be proud of them as a corporation.. Thank you ..

Barbara C. le

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Helpful, friendly staff, good service. I love the fact that you were open on Sunday and within 15 minutes, I was able to rent a 20' truck. My friend could not have completed his house move without the truck that day. So, I'm pleased that I could support him by renting the truck :)

Lance W. le

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Great service

Robert B. le

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Le client n'a pas laissé de commentaire.

LENNY R. le

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Staff was friendly, Knowledgeable and Professional. The running lights were not working and the attendant knew exactly were to look for the fuse that needed replacement. I know it is his job to make sure that everything is safe, but I do believe that this staff goes above and beyond their duties. Different people attended to me upon my return, but I received the same top grade service from them. These days, customer service seems to be rare. This is a busy store and the staff was young. I was very impressed with these young people and their attention to customer service. I can't help but recognize the GM of this store. I have never met him/her, but it is my experience that you can tell a lot about management by the attitude of the employees. Good Job U-Haul. You have restored my trust. I had a bad experience in dealing with a store in Belen NM a few years ago and have not used U-Haul since until now.

Rose L. le

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Customer service was great and everything went very well. I would definitely use your services again.

yolanda f. le

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Again. People were friendly yet professional. They met me at the parking lot so it was very convenient.

Sylvia B. le

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Can't think of anything..the entire experience was fantastic!!! Employees were knowledgeable, patient and very professional!!!! Thank you!

Chantell R. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

Gabriel B. le

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Great customer service from the time I arrived to the time I returned the vehicle.

Robert B. le

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Le client n'a pas laissé de commentaire.

Stephen C. le

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Le client n'a pas laissé de commentaire.

dixie m. le

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Le client n'a pas laissé de commentaire.

John W. le

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first the mirror on the drivers side would not stay in place, so as you were driving (and the vibration of the road) it would move so you could not see the road on that side. "Very Unsafe...dangerous!!!! Second the wiper blades need to be replaced totally inefficient.... again adding to dangerous driving. The gas cap light always on?

christine m. le

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Le client n'a pas laissé de commentaire.

Frances H. le

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The truck needed some work on the left mirror & lower side panel. Other than that it was all good.

Melvin M. le

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Same comments as above. 10 minute drop off. Much larger U-Haul operation with storage areas.

Joy M. le

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My experience with Uhaul moving and storage has been excellent. My things arrived safe and sound. I would use this service again and recommend to others.

Ralph H. le

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Workers were very professional and kind.

Joy M. le

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My experience with Uhaul has been excellent. My things were shipped, stored and delivered on time and in perfect condition. Everyone at Uhaul was very helpful and friendly. I would use this service again and recommend to others.

Bonnie O. le

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Le client n'a pas laissé de commentaire.

Javier G. le

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So I was overcharged for driving 5 miles, I got a fuel charge of $15 and then they charged me for the insurance that I declined. I thought that this location was trying to scam the customers. I've been at this location for a very long time and never have I ever received this kind of service. New employees have completely brought down the quality of the service.

Barry P. le

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Le client n'a pas laissé de commentaire.

Jeffery J. le

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i payed extra for a certain tool and they gave us the smaller cheaper version and said we were responsible for knowing but usually a company should get all equipment right to begin with

David H. le

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Very Helpful

Deborah S. le

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Le client n'a pas laissé de commentaire.

Maria P. le

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I was pleased with everything about this store. It was clean, employees were fast, efficient and polite.

michelle h. le

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The link we were sent to review photos and prior damage did not work. We received an expired link message right away, so we couldn’t see the photos.

randall k. le

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Le client n'a pas laissé de commentaire.

hugo B. le

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Le client n'a pas laissé de commentaire.

Lucas T. le

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Dear U-Haul Representative: I was really impressed with your corporate store. Its definitely on a different level from smaller U-Haul stores. That store had everything you could possible imagine with regards to moving and storage Bought a vehicle in another state and utilized your truck and tow trailer to retrieve it. Your staff had the tow trailer already attached to the U-haul truck and was ready to go within 10 minutes of checking in. Your instructions on the tow trailer vehicle straps and chains was extremely simply to understand and operate. Check in and check out process were very streamlined and quick. U-Haul equipment was well maintained and clean. It would be great to see more U-Hauls stores apply this concept that I experienced at the Las Cruces, NM U-Haul located on El Paseo street. It definitely greatly exceeds the service from smaller U-Haul stores. Of note please consider including Video links to clients mobile device\email such as operating the Tow trailer as with my order or any other specialized equipment that your clients order. Was able to find them on YouTube and it appeared to be produced by U-Haul .

Mark B. le

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Customer parking is inadequate.

Bridggette P. le

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Workers were helpful and professional

Bridggette P. le

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Le client n'a pas laissé de commentaire.

david S. le

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Le client n'a pas laissé de commentaire.

James C. le

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Nothing I can think of.

Barry P. le

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I have done several trailer returns at this facility. They are fast, friendly and efficient. 5 stars from me.

HOPE A. le

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When I returned the truck the worker accused me of smoking in the vehicle and stated the smell was very strong, I was insulted as I did not smoke in the vehicle and told him. He stated he can smell it and will charge extra, again I told him and he ignored it and stated will I be charging the card on file. I will not be using this location again.

Hussam E. le

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Returned on a Saturday. Location was very busy and not enough staff to take care of the customers. waited way to long for a simple return.

clifford H. le

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Le client n'a pas laissé de commentaire.

Stephen C. le

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Le client n'a pas laissé de commentaire.

Charles C. le

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Le client n'a pas laissé de commentaire.

melva G. le

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Le client n'a pas laissé de commentaire.

JOHN C. le

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Overall it was a good experience.

Marilyn H. le

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Le client n'a pas laissé de commentaire.

billy c. le

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Le client n'a pas laissé de commentaire.

Hector R. le

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One of the employees charged my credit card more then I was promised the manager cleared things up but I didn’t like that they weren’t going to provide a receipt until I said something

VIRGINIA C. le

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I reserved a truck on the internet and called in to verify and the staff cancelled by reservation for the truck and put me in a cargo van stating there were no trucks and the reservation did not go through. When I came in to the office with the reservation from the internet, they found a truck. They did not check the miles right and were trying to charge me 3 additional miles. I was not informed of the one dollar environmental fee as well. Need more organization.

Arlene B. le

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Thank you for your service

PARTICK P. le

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Very quick and easy, employee met me upon arrival and made things very convenient and quick

Scott M. le

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The man who helped me was hard working, intelligent, and very skilled!

James C. le

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I returned my truck and trailer on the same day. Because the trailer wasn't logged as returned on the correct day, Uhaul charged me an extra $20. Please have someone call me to process my refund for $20.

Valerie W. le

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Le client n'a pas laissé de commentaire.

Belinda M. le

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Le client n'a pas laissé de commentaire.

billy c. le

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Excellent, courteous customer service provided by Kameron and his staff. I have only one suggestion, a larger customer parking area would really be nice. Thanks!

Roman R. le

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Le client n'a pas laissé de commentaire.

Elaine W. le

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We were there 2 years and it was a good experience, as far as storage facilities go!

nadine n. le

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Winning

Lloyd M. le

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Just keep doing what you do.

Jesus L. le

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Le client n'a pas laissé de commentaire.

SERGIO A. le

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Le client n'a pas laissé de commentaire.

Megan G. le

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Le client n'a pas laissé de commentaire.

Cheryl F. le

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Le client n'a pas laissé de commentaire.

Jesus Q. le

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Le client n'a pas laissé de commentaire.

william m. le

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good reason this UHAUL has 5star rating TANX

robin d. le

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Le client n'a pas laissé de commentaire.

Ashley K. le

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Le client n'a pas laissé de commentaire.

Andy A. le

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Le client n'a pas laissé de commentaire.

Brianna M. le

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They were fast, friendly and clean 😁

Anthony C. le

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Le client n'a pas laissé de commentaire.

PERRY M. le

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Good friendly people.

ashley d. le

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Le client n'a pas laissé de commentaire.

JAVIER D. le

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Le client n'a pas laissé de commentaire.

nemecio m. le

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The truck I got that day had an awful strong smell of cigarette. I told the gentlemen that did the walk way with me and sprayed it with some aerosol. The smell of cigarette was incredibly strong I had to drive it with the windows rolled down all the time. Not a good experience!

Eric C. le

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Le client n'a pas laissé de commentaire.

CC M. le

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Customer svs was horrible, the girl taking card info did not k ow how to input I do, (her words), kept making mistakes, LOCKED OUT MY CREDT CARD, HAD TO USE OTHER CARD, RAN 3+ HRS LATE, Going from 1 loc to another. SHAME ON U, I'M ALMOST 82 YRS OLD.

eugene h. le

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Quick and easy return.

Alicia B. le

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Le client n'a pas laissé de commentaire.

Richard V. le

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Perfect customer service

Dale C. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

chars m. le

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I think lots of members of the US military use u-haul and you don’t give military discounts. I think that is very sad.

tim m. le

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I am a repeat customer

Charles F. le

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Le client n'a pas laissé de commentaire.

Sergio S. le

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Great Customer service. Staff give me a few options about my rental and I appreciated that. I would recommend this location to friends and family.

Troy A. le

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Fast return.

Mario R. le

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Le client n'a pas laissé de commentaire.

Henry P. le

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John and the guys there were very helpful

Andrew S. le

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Le client n'a pas laissé de commentaire.

FLOYD W. le

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Le client n'a pas laissé de commentaire.

Steve K. le

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Le client n'a pas laissé de commentaire.

Adam M. le

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Great help prompt service

Jim E. le

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They were friendly, very courteous and very helpful!

robert g. le

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Fantastic people they are so will to explain everything, make you feel safe and important as a truly valuable customer Thank you

RANDY R. le

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Exceptionally clean facility. The access hours were a little shorter than when I first rented the unit, but not unreasonable. There was almost no dust when I moved out after several years.

Rudy G. le

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Had a great experience will recommend

Evalyn f. le

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Derek rankin was awse and I rate his customer service at above and beyond a 5 🌟 rating if it was possible to give 10 🌟's I would

Robert E. le

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Facility is well maintained and always clean

CHRISTINA O. le

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Great service!

Steve C. le

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Well run facility

Bailey F. le

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Wonderful

juliet c. le

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Would use again if I need it

Betty Z. le

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Very good.

rick n. le

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Did not go to el paso only used the service to have my pods delivered. Driver did a grate job was friendly and knew what she was doing.

Erica C. le

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My only complaint is that the alarm kept going off for no reason when I opened my container, even though I had checked in at the door

James H. le

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Great group of staff, very prompt and willing to make your experience as easy and painless as possible. Wish all business's were ran with the enthusiasm as this business.

Raul G. le

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Great service and staff.

Monty S. le

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I was constantly having trouble pulling the door up which stuck about half way up and I would have to strain my back and arm to pull it back down and then up again. Security card swipe was faulty too.

Maylene V. le

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Excellent everything here

Kimberly K. le

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Responsive and delivered Uboxes efficiently and timely.

Rudy G. le

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Kameron Jacob John All staff exceptional

Michael T. le

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Very helpful and friendly staff. Great facility and management. One of the best U-haul experiences we have had.

martin o. le

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There is no way to contact the local facility by phone. There is "press 1" for prerecorded directions or "press 2" to be connected to a national call center.

Patricio G. le

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I do business at U-Haul Moving and Storage at El Paseo, Las Cruces, New Mexico because of their a professionalism and customer service.

BARBARA R. le

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Billing was slightly less than excellent. Also, I didn't get a final receipt and it's no longer available online less than a month after moving my stuff out.

Michael Y. le

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The process of getting the unit, using it, and then stopping service was very easy and well managed. Online management of account was very helpful and straight forward. Highly recommend.

Lana B. le

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Thank you so much, to everyone at U-Haul for helping me to complete my move, and get all my things from the U-Boxes delivered on the same day I was able to move into my new place. Hoorah! Yeah!..

Cagla Y. le

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Thanks Jacob! You were great and patient with all of the problems that I faced because of college station branch! Thanks again.

Keisha M. le

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They was always friendly and helpful

Krishnamoorthy S. le

Évaluation :

Excellent facility and very convenient

Jody P. le

Évaluation :

Excellent customer service!! Staff was VERY friendly, helpful & polite. Facility is clean.

Maksym R. le

Évaluation :

uneventful move

EDMUND B. le

Évaluation :

Clean, secure facility with professional staff. Highly recommended.

Julia Y. le

Évaluation :

The staff was very slow and there was hardly anyone in the office consistently. I couldnt find my unit,I asked for help and it took one of the employees 30 minutes to find it. Wrote my address wrong.

Lana B. le

Évaluation :

Thank you UHaul. Its nice to finally have all my things back again after a few months with my move and my things being stored.

Robert L. le

Évaluation :

Very helpful and courteous staff.

Mary M. le

Évaluation :

All team members were friendly and professional, a very busy facility. Employees were quick to assist, very well trained and knowledgeable with the equipment and installation. I give them a 10 out of

Kirsta B. le

Évaluation :

Great experience

Yvette E. le

Évaluation :

Friendly staff and storage super convenient for my movers and I. Location was perfect well directed! Keep up the good work Mr. Camron

Carrol M. le

Évaluation :

Facility was clean and staff nice. Reps at call center said rent due date could be changed but the staff said it couldn't. Only one access card per unit. no calls back. no access pin number.

David W. le

Évaluation :

Great people here.

barbara c. le

Évaluation :

Great friendly service, clean space