Le client n'a pas laissé de commentaire.James S.
Customer Reviews for U-Haul Moving & Storage at El Paseo
Pour nous contacter
Las Cruces, NM 88001
(El Paseo & Boutz)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.delia E.
A customer cannot call the store directly. They forward you to the call center where no knows anything. You should be able to terminate your locker either by phone or online especially during a pandemic when people are trying distance themselves unnecessarily!dennis g. | Expérience générale
Le client n'a pas laissé de commentaire.MATTHEW S.
Their computers were down while I was there. Long line of people waiting. The man checking in my rental was good & explained everything.David B.
Le client n'a pas laissé de commentaire.JOHN F.
None identifiedPONJOLA C.
Excellent and quick service ðŸ‘ðŸ¼ðŸ‘ðŸ¼LEGEND C.
First - No one would answer the phone when I called at 8:30 am. Second- the answering service said only wait 30 mins. Third -I drove to the U-Haul office and found three employees, all sitting next to telephones. One actually talking. Wait 30 mins for what? Fourth- I asked to rent a small trailer, there were four in plain sight. Was told they couldn't rent a trailer until the U-Haul executives in the sky allowed them to. Mentioned four trailers in the lot. All three could not see any trailers. Fifth- I was told the sky folks could take a hour to determine if I was worthy of renting a trailer. Wait for an e-mail from the sky folks. Sixed- I wasted a hour for e-mail clearance. Had to show three employees I actually had an e-mail. General Manager finally started paper work as I stood there watching. Now is this the best customer service your company can or is willing to provide? U-Haul needs a little competition. If there was another rental business in town they would have gotten my business. Very poor performance!GERALD V.
I posted my driver's license online, photos front and back, paid online, checked in online...when I got to the store they took my license, took pictures, took my debit card, etc...What is the point of doing the work online?John M.
Personnel were efficient and friendly, everything worked out smoothly for me.YOLANDA M K.
First off I do not know why you need to make an appointment when it takes 8 hours to do a 1 hour job, stay in contact with your customers. You can't contact the local office when you are trying to get information on your vehicle, your automatically sent to a customer service agent that can't even get you the information you need nor get you transferred to the local office for help. Office staff was rude when unhappiness was expressed. You would be better off doing the installation on your own for the price and time it took.Molly P.
Better maintenance on the trailers, the rubber retainer for the chain was worn down a lot and marked up alot on the insideDerrick T.
Everything went well, easy processJAIME L.
Le client n'a pas laissé de commentaire.LEO N.
Check out process was excellent, much praise ti employee that handled it. Check in process was HORRIBLE!!! I parked and unhooked trailer as it was a large trailer. Employee then approached and told me to rehook trailer by myself and drive it back to the front of the lot. He must have been training someone as he them to take pictures of the chains and accuse me of not rehooking them properly. He also said I must of damaged the trailer (something that was later confirmed was already existing wear in a very old trailer) Additionally, he never checked it in properly and as of result of that I got a call the next day asking why trailer was not returned. I was later told it was a computer error. The employee at check in did not wear a uniform and was very rude. If it was not offset ny the nice employee at check out, i would never rent from that location again. I cannot believe someone training a new worker would dress so poorly and belittle customers .IAN C.
Le client n'a pas laissé de commentaire.MARY L.
Le client n'a pas laissé de commentaire.Sharon S.
Le client n'a pas laissé de commentaire.Elizabeth T.
Le client n'a pas laissé de commentaire.DOMINIQUE G. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany S. | Expérience générale
Call and make sure customer is aware of correct path to follow for pickup and give directions for drop off or have a staffed area with people expecting drop off around a certain time. U-Haul can be less accommodating, in terms of flexible scheduling, if the experience represents a milestone for professionalism. The customer can be guided a little more for getting equipment.RUDY P.
Excellent service. Supper friendly crew!YOLANDA M K.
For ages 50 and up we get discounts and 2 day rental (incase) needed. No extra cost for 50 and up.HEATHER H.
Make the employees owners!SCOTT H.
Le client n'a pas laissé de commentaire.Kevin Q. | Expérience générale
The you g man who assisted me was great. Just moved to this location from Dallas. Can't remember his name, but he deserves a Thank You for being awesome.Daniel S.
Le client n'a pas laissé de commentaire.CHERYL C. | Expérience générale
Le client n'a pas laissé de commentaire.FRANKLIN D.
I rented a U-Haul from Arizona to New Mexico and made a reservation for a storage unit. I arrived in New Mexico and the facility told me they where all booked and had no storage unit for me!!! They gave me a smaller unit the next day when I called customer service to complain. When I went to get the storage into they tried to charge me full price for it when I was supposed to receive a free month since I booked the truck and storage. Worst experience ever talk about incompetence at its finest. I would not recommend Uhaul to anyone!!STACEY S. | Premières impressions
Le client n'a pas laissé de commentaire.STUART R.
Keep up the good workGIOVANNY U.
The staff was very friendly and professional.SHIVAM C.
Le client n'a pas laissé de commentaire.HENRY A.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Sidney Margaret A.
Le client n'a pas laissé de commentaire.Harriet R. | Expérience générale
The only thing is that when you call its hard to get someone on the phone, but it if you go in person its very fast, friendly and willing to help.MARY V.
Nothing, everyone was very helpful from the moment I walked in overall my experience was great including the equipment.VANESSA M.
Le client n'a pas laissé de commentaire.ADAM W.
Le client n'a pas laissé de commentaire.Ken D.
Friendly and professional serviceKen D.
Fantastic service!GALAN H.
Everyone was friendly, helpful, and professional. The storage facility is immaculate. Wonderful location.Anthony D. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREA A.
Le client n'a pas laissé de commentaire.WYNN W.
Le client n'a pas laissé de commentaire.LORETTA B.
Le client n'a pas laissé de commentaire.SHAJI M.
Le client n'a pas laissé de commentaire.Sarah W. | Expérience générale
Provide parking spaces for rent, so locals can leave their cars while they pickup or drop off their rental equipment. For example, I had to leave my car at the U-haul location for about an hour, so I could drive the rental truck to my house, take the bus back to the U-Haul location to pick up my car. The parking at the U-Haul location was very limited.MARTIN D.
Clayton was very helpful, and friendly. He was Also very professional. Would rent from this location again if I ever need a moving truck again.DAVID S.
Le client n'a pas laissé de commentaire.Doug L.
Le client n'a pas laissé de commentaire.DOUGLAS L.
Le client n'a pas laissé de commentaire.Edward R.
Was a pleasure and the worker who checked me in was fantasticJed D.
Le client n'a pas laissé de commentaire.Jonathan C.
Le client n'a pas laissé de commentaire.Clara P. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Duane S.
Le client n'a pas laissé de commentaire.Nathan H.
Nothing. Wonderful experience from my initial call to dropping off the trailer!!! They take care of business in a way that lets you know they care about any and all of their customers and want you to come back! I know I will be back.BERTRAM D.
Le client n'a pas laissé de commentaire.Amanda L.
Le client n'a pas laissé de commentaire.ANTHONY R.
No improvements. Great job from all, start to finish.Gabriel G.
Very friendly and quick service on a hot, busy day -- thank you!Sarah D.
Excellent UHaul locationKenneth D.
Very fast service.Jose M.
Le client n'a pas laissé de commentaire.DANIEL C.
Everyone was very professional about what they did.VICTOR A.
The staff was very friendly, fast and polite. Great jobPAUL T D.
Le client n'a pas laissé de commentaire.Paul W.
Le client n'a pas laissé de commentaire.mary V.
Le client n'a pas laissé de commentaire.Malakiah R.
Le client n'a pas laissé de commentaire.Duane S.
Le client n'a pas laissé de commentaire.Aaron S.
Le client n'a pas laissé de commentaire.Peter M.
Had a problem with rental and was charged 2 days of rental fees for having the uhaul for only 3 hours. Very disappointed.Louis G.
Make the wayfinding for returning a box truck more visible.LANE L.
Excellent serviceSTEPHEN P.
Le client n'a pas laissé de commentaire.Duane H.
Le client n'a pas laissé de commentaire.LENNY P.
Le client n'a pas laissé de commentaire.BRADLEY Y.
Le client n'a pas laissé de commentaire.HOWARD R.
I tried to call this location and was never able to get through. Three 15 minute frustrating calls on bad music hold later I gave up. I Was driving cross country to pick up the car hauler and wanted to notify location I was running late for reserved time. Ability to speak with a person would have made me a loyal customer.MICHAEL K.
Thank you. I appreciate everything. Cleanliness was a plus. Awesome customer service. Thanks again.TIFFANY H.
The truck was very old. The ignition doesn't work sometimes. Wifi didn't work, so couldn't do return after trying for half an hour.NAFIUL S.
Le client n'a pas laissé de commentaire.ROSALBA P.
Guys here are great and friendly. I will remain a customer at this locationSUSAN B.
They were super fast and friendly when we were returning the trailerAngela H.
More equipmentBRENDA S.
No problems as usual with U-Haul always my go to, but their new drop off after hours system is lengthy. Recommend dropping off during business hours so you don't have to go through that process. ðŸ˜'NICHOLE H.
Le client n'a pas laissé de commentaire.Edward R.
Staff is very helpful and efficient.PATRICIA F. | Premières impressions
Le client n'a pas laissé de commentaire.RAYMOND O.
The electronic tester used on my truck was broken, causing them to refuse to let me off the lot with the trailer. The broken tester read my break lights being bad.. I called a friend with another truck who came down, his truck had the same issue. Instead of hooking up my truck to the trailer and testing it that way (which is eventually what happened) I wasted 5 hours and nearly 200 $on a truck rental because this location uses faulty equipment. Due to the delay, my move was done across two days instead of one, which ultimately did end up costing me more money for extra time in my apartment. For the 5 hours, massive inconvenience, and favors I had to call in from friends to figure out their equipment was broken, they took 30 $off the price of my trailer. Using this location ended up costing me about 170 $extra with the delays with my apartment. Even after figuring out the problem, the trailer's wiring was faulty and they tried to say it was my truck with the problem. Further investigation showed it was the trailer. The customer service was fine, but their equipment will ruin your moving say plans.JOHN M.
Le client n'a pas laissé de commentaire.Norma L. | Expérience générale
A darn tire repair shop with no communicationAUBREY M.
Le client n'a pas laissé de commentaire.CHARLES H.
Le client n'a pas laissé de commentaire.Gerald M.
Le client n'a pas laissé de commentaire.Jacob V.
Nothing, great customer service and equipment. The pickup and drop off location staff were great,ARTURO O.
Le client n'a pas laissé de commentaire.JESSICA M.
Le client n'a pas laissé de commentaire.JONAS S.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Ted T.
SUPER upset that the wiring harness was not brought outside the vehicle but left for me to have to pull in and out of the back of my car. I would have NEVER agreed or spent my money ahead of time if this would have been disclosed to me prior to purchase. LAZY!!!!!Jeremy S.
The U-haul associate Derrick was very helpful and respectful. He went above and beyond of what I expected.Kevin Q. | Premières impressions
Le client n'a pas laissé de commentaire.PHILLIP M.
Le client n'a pas laissé de commentaire.JACQUELYN G.
Everything was as promised. Staff was very knowledgeable and willing to assist.HENRY A.
Le client n'a pas laissé de commentaire.TEMITOPE A.
Le client n'a pas laissé de commentaire.GERARDO S.
We made a reservation for our five U-Boxes on May 13th for delivery on June 11th. When June 11th came, U-Haul informed us that only one U-Box was available. The other four would not be available until the next day. Because U-Haul failed to fulfill our reservation on time, we had to spend over 1 000 $in extra fees to pay for moving help at the last minute, as well as hotel reservations we had made on the assumption we would be leaving our home on the 11th, which we could not refund. U-Haul did not offer to compensate us for these losses. We will not be using U-Haul in the future ever again.jeremy C.
The maintenance into keys starters Mal functioning and and no one take care for future customers.Agustin G. | Expérience générale
Le client n'a pas laissé de commentaire.robert g. | Premières impressions
Highest priced storage rentals in town, poor customer service, do not have have control over their own system... bound by corporate structure with no in-house ability to make decisions to best assist customers.noel k. | Expérience générale
Le client n'a pas laissé de commentaire.Irene T. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE L. | Expérience générale
I rented a storage unit which went fine. I had a van reserved for the next day. There was no van available when I showed up at the available time. I had to get a 17 ft truck instead. There was not much empathy for my inconvenience and I got the sorry but "we've been really busy." That is a service issue not a customer issue. In the end, it worked out okay but equipment should be available when promised.Sarah W. | Premières impressions
I had submitted a reservation to have a storage unit. When I arrived, they found my reservation and had me pay in full only to find out the unit already had a lock on it. It was still reserved under my name and there were no other units available. I had moved out of my apartment that day and had no where to put my stuff. I am still getting email about "my" storage unit when I am not in the facility or paying any money. I mentioned that the website still lists multiple available units when I walked into the building however when I complained about the website being wrong was told it was not their fault. I checked it when I came back to the car and all the listings were now gone. There website should be updated for people with extenuating circumstances. If the units are not available the website needs to reflect this and not allow people to pay and secure a spot.Reagan S. | Expérience générale
Convenient and clean storage units. Monthly price is a little high.Duane V. | Expérience générale
Uhaul was great! They were all so helpful and truly I appreciate everyone who made our move so much easier.Elena E. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL B. | Premières impressions
I.got what I needed for my move. Even though Covid-19 changed some things making it more difficult and costly. I trust U-Haul because they've always been my go to for moving and storage needs. As well as when I need to rent a truck to move a piece of furniture I need. Thank you again, Uhaul.Lana B. | Premières impressions
Great!Wanda S. | Premières impressions
Le client n'a pas laissé de commentaire.Adam M. | Premières impressions
U all did a great jobFrancine R. | Premières impressions
Employees are great and caringHorace M. | Expérience générale
THANK YOU!!!!Monica T. | Expérience générale
Le client n'a pas laissé de commentaire.Peter I. | Expérience générale
Le client n'a pas laissé de commentaire.Michael V. | Expérience générale
Nice place for storage. Staff was great.Geneva F. | Expérience générale
Very nice experience. We just didn't need the storage any more due to life changes. Merci.Daniel G. | Expérience générale
The staff were extraordinary. My move turned into a bigger stressful project then expected and the employees were phenomenal in assisting me and my changing needs. Customer Service at its VERT BEST. . Thank youRobert D. | Premières impressions
Front desk person was superglen h. | Expérience générale
Le client n'a pas laissé de commentaire.MONTELLE M. | Expérience générale
The U-Haul facility personnel were very friendly and helpful.Joel B. | Premières impressions
Very rudeNeo P. | Expérience générale
Only disappointment was automatic entrance door to storage which did not work safely or effectively at times.Jim C. | Expérience générale
Le client n'a pas laissé de commentaire.Jim C. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD M. | Expérience générale
All good!Michael C. | Expérience générale
Le client n'a pas laissé de commentaire.Natividad W. | Expérience générale
Le client n'a pas laissé de commentaire.Shelly N. | Premières impressions
Me gusto la Tarjeta Max. La seguridad me dio paz al sabre que Todos mis tesoros estaban salvos.Irene M. | Expérience générale
I have had my belonging in storage at U-Haul for the past 7 year. I have never had any difficulty or issues at all. Thank you! Laura BridgesLAURA B. | Expérience générale
The young woman who helped us was efficient, helpful and friendly.William K. | Premières impressions
The storage units are very clean and the climate control makes them even better - the carts at the entrance are very helpful Especially if your unit is not close to the entrance - thank you for making our moving and storage experience a very easy one👍Ivonne L. | Premières impressions
Love the temperature controlled unit. Lots of space and hours are great!Gerri Y. | Expérience générale
Le client n'a pas laissé de commentaire.Selena M. | Expérience générale
Wait was a long one but not sure if it was because of short staffed. Other than that, everyone was friendly, helpful and professional! Merci.Selena M. | Premières impressions
I could not have asked for better management and team. I am appreciative of their care, customer service and they actually remembered who I am when calling in. This UHaul Location is my #1 choice on El Paseo. Huge Thanks and Shout out!!LAURIE M. | Expérience générale
If I need a storage unit again I will only get one thru I haul thank youdianne s. | Expérience générale
It was fast, simple, and easy.Justin O. | Premières impressions
My daughter and I utilized your facility while her stay at New Mexico State Univeristy. I have never received such great service from a U-Haul facility before. The staff always efficient and courteous, your facility well equipped with everything, and the entire property clean. I was one day late on a payment and received a courtesy call from a staff member and I was appreciative of that. Great, great service. Thank you and well done. LinaLina F. | Expérience générale
Staff willingness to help.Irene M. | Premières impressions
Le client n'a pas laissé de commentaire.Paul P. | Expérience générale
Le client n'a pas laissé de commentaire.Jeannette N. | Expérience générale
All employees were helpful but one really stood out. John was Awesome. Thank youMellisa W. | Premières impressions
It seemed that when you rent online they throw you to the very back of the building. There can't be the excuse that this was the only one. I passed additional units that we're open.Thomas D. | Online Move In
Le client n'a pas laissé de commentaire.Pete Z. | Expérience générale
I thought the building was secure and I even asked if theres a gate code for security but there was no gate so I got charged an extra 10 $dollars for a code that will not prevent a break in. I was late on my payment a couple times but the calls to collect it was rude and There was no conversation on how to resolve the situation it was just about the late fees. The door to the unit i got wouldnt close right all the time.Jeremy S. | Expérience générale
Very good experience. Thank you.Daniel G. | Premières impressions
Friendly, helpful employee and incredibly easy experiencebrett m. | Premières impressions
Very clean and well secured. Very impressed with security.Brennan L. | Premières impressions
Have used this place several times in the past always satisfiedGloria S. | Premières impressions
Overall great bunch to deal with, very secure well monitored.James H. | Expérience générale
Le client n'a pas laissé de commentaire.tomas s. | Expérience générale
Merci.andrew l. | Expérience générale
Le client n'a pas laissé de commentaire.Leonard L. | Premières impressions
The unit’s door was not working properly is all, everything else was fine.Lisa B. | Expérience générale
perfect.ROBERT H. | Expérience générale
John and Frank were amazing!! Very professional and knowledgeable! They were truly the highlight of my week!! Thanks guys!!cammi r. | Premières impressions
I will never repeat business with your dealerSERGIO O. | Premières impressions
no issues. great service.ROBERT H. | Premières impressions
Pretty good service all around. I would definitely use them again.Yolanda S. | Premières impressions
Went out of their way to be helpful:)Nancy M. | Expérience générale
The person who loaded my car on the trailer caused the under cover in the front to tear off and break. The u haul dealer in Corpus Christi said it was fasten wrong and caused the problem when he tookRaymond B. | Expérience générale
G. R. E. A. TRaymond B. | Premières impressions
The service at El Paseo location if phenomenal, the facility impeccable and all else very reliable. Thank you U-Haul at El Paseo.Lina F. | Premières impressions
BienCLAUDIA S. | Expérience générale
All was great except for the fact that once you leave even if it is the day after you paid there is no prorated refund. This needs to be part of it for me to give it full marks.JASON C. | Expérience générale
The employees are great and helpfulmaribel d. | Expérience générale
Good experience renting storage unit! Thank yousurahatat t. | Expérience générale
employees were very courteous and professionalpalmer l. | Premières impressions
I had a GREAT experience. The staff were alway knowledgeable and friendly and I liked the climate control. Clean and worth the money.Amy O. | Expérience générale
Thank you for the great service. Very knowledgeable and friendly front of house team! We've used your facility every summer that my daughter was attending NMSUsydney h. | Expérience générale
great service and staff.John R. | Premières impressions
Gabriel on Wednesday's visit was very helpful.evette r. | Premières impressions
the team on-site were very helpful and made this process very easy.barbara a. | Premières impressions
Fantastic people they are so will to explain everything, make you feel safe and important as a truly valuable customer Thank yourobert g. | Premières impressions
Derek rankin was awse and I rate his customer service at above and beyond a 5 🌟 rating if it was possible to give 10 🌟's I wouldEvalyn f. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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