Évaluations des clients U-Haul Moving & Storage at El Paseo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at El Paseo

Cote générale :

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JEFFREY C.
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Le client n'a pas laissé de commentaire.

JOSE S.
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Le client n'a pas laissé de commentaire.

BENNY P.
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Great service

Dale S.
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Le client n'a pas laissé de commentaire.

JOSEPH B.
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Le client n'a pas laissé de commentaire.

TYSON B.
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Truck smelled of cigarettes. My reservation was for a 26' truck and they weren't able to provide me with one so I had to use a 20' requiring more trips and a higher expense to me due to mileage. No offer to cover the extra expense or any kind of effort to offset the failure to provide what I reserved. I've used a lot of equipment in the last several months and this has been by far my worst experience.

Joanne K.
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Le client n'a pas laissé de commentaire.

RAUL P.
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Le client n'a pas laissé de commentaire.

EYTAN S S.
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Great service - friendly, fast, professional! As usual, ia smooth and pleasant experience! :)

VIRGINIA F J.
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Customer service was great. This us my go to rental place

Jim C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MARCUS G.
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Le client n'a pas laissé de commentaire.

James C.
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These people represent You and your Brand. That should not be overlooked.

RICHARD M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

jim C.
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Le client n'a pas laissé de commentaire.

gabriela R.
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Le client n'a pas laissé de commentaire.

Jason W.
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Actually have the equipment that was reserved. Getting a smaller truck and a trailer did not have the same space needed as the larger truck would of provided. This kept me groin being able to move everything that I needed to put of town now requiring another trip.

Bryan G.
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Le client n'a pas laissé de commentaire.

WILLIAM M.
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Could not have been easier both at pickup and drop off. The text link to images of the van at pickup did not work . I did a walk around video on my phone instead

Nicholas R.
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I would recommend that you wait for Nicole or Josiah to help you out, they know what they are doing and have great customer service!!!

MOSE J.
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Le client n'a pas laissé de commentaire.

Albert D.
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Le client n'a pas laissé de commentaire.

HARRY W.
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Le client n'a pas laissé de commentaire.

Dominque J.
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Le client n'a pas laissé de commentaire.

Marty F.
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The employees and manager were super helpful and friendly. Thank You.

MICHAEL EUGENE C.
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keep up the good work and it will pay off

ANTHONY M.
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Le client n'a pas laissé de commentaire.

James A.
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Le client n'a pas laissé de commentaire.

Tamara F.
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Le client n'a pas laissé de commentaire.

RAUL P.
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Le client n'a pas laissé de commentaire.

RAMON H.
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Le client n'a pas laissé de commentaire.

LISA M.
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Le client n'a pas laissé de commentaire.

Edward D.
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Le client n'a pas laissé de commentaire.

THERESA D.
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Le client n'a pas laissé de commentaire.

DONALD D.
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Kudos to the young women and men who checked me in returning. Fast, friendly, smart. Reeally good service that is so greatly appreciated during the stress of moving. Thank you

Michael C. | Expérience générale |
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All good!

Jon P.
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Fantastic staff and support..

Danielle H.
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Le client n'a pas laissé de commentaire.

ROBERT S.
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Le client n'a pas laissé de commentaire.

EDWARD M.
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Le client n'a pas laissé de commentaire.

LANA J A.
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The staff were efficient and friendly, a pleasant experience both getting the trailer and returning the trailer. We have used this location several times.

ANTHONY A.
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Customer service good, truck was reliable. Complaints? Paid for miles yes, BUT why would I put gas in the truck (?) Does that make sense. The answer is no. Tony Alexopoulos Retired navy.

JOHN N.
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Include a package of rope with which to tie off the load as one moves to the back of the Ubox.

JOE S.
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N/A

Jose R.
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The check in process was tedious.

Lionel T.
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The customer service was very helpful in the selection of the rental truck

ERIC M.
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Great customer service and exceptional work ethics.

Patricia H.
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I had numerous challenges with the pick-up time for the truck. I was delayed FOUR times and I had to rearrange a moving crew at my expense EACH time!! The only offer of compensation or condolences I received was the "one-time only" $50 refund per the "one (initial) reservation" made. Also, the description of the truck is very deceiving because it is the "Mom's Attic" - 6' up in the air that provides the actual length quoted - NOT the actual truck bed. That is a cruel misconception for those of us that have been planning dimensions for our move based on the length of a truck bed. I'm sure the FINE PRINT mentions this faux pas somewhere yet in the midst of moving - often a HUGELY emotional and very challenging time for people, the LAST thing they/I need is to be jipped out of 3' I was counting on. I will be strongly reconsidering my relationship with U-Haul in the future and I most certainly will be sharing my experience with others - it was so frustrating working with U-Haul this round!

Russell A.
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Le client n'a pas laissé de commentaire.

YOLANDA Y.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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Le client n'a pas laissé de commentaire.

ROMAN P.
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Le client n'a pas laissé de commentaire.

Maryann C.
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This is by far the most well stocked UHaul I have ever been in! You can get ANY supplies you may need right there

JAMES DANIEL P.
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If the truck is coming from another location. Make sure they have clean the truck like added space and self storage.

amanda G.
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Customer service with the gentleman I worked with was excellent. He was so kind, easy to talk to, and really made the whole experience more enjoyable. It's rare to get such good people in customer service positions, who seem to really care about the work they're doing. You need more people like him: eager and happy to help, and prioritizing the customer.

MICHAEL M.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Great staff.

CHRISTOPHER M.
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Le client n'a pas laissé de commentaire.

Natividad W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Lucia C.
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Le client n'a pas laissé de commentaire.

DONALD D.
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The two women who checked me in found that the connection to the lights had been damaged in transit. I had not back lights. I will follow up with U-Haul in Prosper about how it was hooked up.

Raul P.
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You did what you said, thanks.

Shelly N. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Julie C.
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Our delivery girl was very. Ice and did a great job !!!

BRIAN S.
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Josiah at Uhaul Las Cruces was awesome. He worked very hard to get us the truck we needed when the T or C location and 1-800-number left us stranded after a miscommunication. I swore I wouldn't use Uhaul again after the mess they created, but Josiah restored my confidence in Uhaul.

Sandra B.
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Le client n'a pas laissé de commentaire.

THEODORE W.
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Better sings or staff help to let customers know where to park for pick up and returns

Don K.
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Handled everything online, very easy, clear instructions, and everything went as planned. Picked up the unit on time, brought it back earlier than anticipated and final checkout was seamless. Was well pleased with this experience. Cannot find any flaws with online experience, on-site staff, or equipment.

GARTH B.
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Le client n'a pas laissé de commentaire.

Irene M. | Expérience générale |
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Me gusto la Tarjeta Max. La seguridad me dio paz al sabre que Todos mis tesoros estaban salvos.

REBECCA S.
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Excellent customer service.

Eddy C.
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Le client n'a pas laissé de commentaire.

Manuel H.
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Friendly staff.

CASEY H.
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Le client n'a pas laissé de commentaire.

DOREEN J.
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Le client n'a pas laissé de commentaire.

KENNETH G.
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The manager was so helpful in getting our items stored after the incident with the trailer ball hookup.

LAURA B. | Expérience générale |
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I have had my belonging in storage at U-Haul for the past 7 year. I have never had any difficulty or issues at all. Thank you! Laura Bridges

Cleburn W.
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Foster helped me out and was great! He was nice and very helpful Great employe

ANNA B.
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Equipment was damaged compared to the pictures on your site however the associate helping me pointed it out and showed me how to dispute it.

LUCINDA K.
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Not a thing everything went well for me. I was very pleased with the person that helped me she was very helpful and pleasant.

Judy H.
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Le client n'a pas laissé de commentaire.

Dawn Y.
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Le client n'a pas laissé de commentaire.

Susan P.
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Le client n'a pas laissé de commentaire.

Ashlee P.
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Have better customer service from employees.

TERESA DEJESUS V.
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Le client n'a pas laissé de commentaire.

Miguel S.
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Great customer service. No suggestions required.

xylvia R.
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The young lady that helped us was very nice helpful and full of laughter and very professional. Very good experience. Thank You for the quick response

William K. | Premières impressions |
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The young woman who helped us was efficient, helpful and friendly.

ABRAHAM P.
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Ã…ll is well

Rudy A.
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Very friendly staff.

Jamie A.
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Le client n'a pas laissé de commentaire.

RAFAEL M.
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Convince the city of las cruces to tear down the curb in the middle of the U-Hall Entrance and exit can create a head on collision not safe. Thank you

Calvin A.
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Offer military discount

Ivonne L. | Premières impressions |
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The storage units are very clean and the climate control makes them even better - the carts at the entrance are very helpful Especially if your unit is not close to the entrance - thank you for making our moving and storage experience a very easy one👍

Ivonne L.
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The rental process was very fast when you reserve on line - i would recommend it👍And the staff very helpful

DONALD R.
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Le client n'a pas laissé de commentaire.

Gerri Y. | Expérience générale |
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Love the temperature controlled unit. Lots of space and hours are great!

ADAM V.
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Le client n'a pas laissé de commentaire.

Ganesh K.
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Le client n'a pas laissé de commentaire.

DAVID C.
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Le client n'a pas laissé de commentaire.

Randy R.
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I've frequented this UHaul location many times. They always work with you for a no hassle experience.

ALEJANDRO O.
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Le client n'a pas laissé de commentaire.

Barry B.
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Le client n'a pas laissé de commentaire.

Matias G.
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Le client n'a pas laissé de commentaire.

RICHARD C Y.
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I have rented a trailer from this location 6 times in the last 3 months. An excellent store with great employees always ready to help. Quick check-in and even faster returns. Thank you

SALVATORE J L.
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Everyone was professional, helpful and friendly

JESUS G.
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The ratchet kept coming loose every amount of miles only 1 side tho. When I ended ip getting home I live in cul-de-sac it got lose and bent my fender

Stephen B.
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Nothing

maria F.
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I believe its false advertisement when it states on vehicle Only $19.95 a day. I spent more than double and left 1/2 tank of gas which I didn't get reembersed for. I only used the truck for two hours and as I understood when I picked it up I would get back money if returned early. If Id a known I was going to pay over double price. I would have kept it for the full 24hrs. So not happy with the price am using my car to finish moving rest of my things! Best feature is the back up camera!

mike H.
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Le client n'a pas laissé de commentaire.

Selena M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Selena M. | Premières impressions |
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Wait was a long one but not sure if it was because of short staffed. Other than that, everyone was friendly, helpful and professional! Thank you!

LAURIE M. | Expérience générale |
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I could not have asked for better management and team. I am appreciative of their care, customer service and they actually remembered who I am when calling in. This UHaul Location is my #1 choice on El Paseo. Huge Thanks and Shout out!!

dianne s. | Expérience générale |
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If I need a storage unit again I will only get one thru I haul thank you

Justin O. | Premières impressions |
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It was fast, simple, and easy.

Lina F. | Expérience générale |
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My daughter and I utilized your facility while her stay at New Mexico State Univeristy. I have never received such great service from a U-Haul facility before. The staff always efficient and courteous, your facility well equipped with everything, and the entire property clean. I was one day late on a payment and received a courtesy call from a staff member and I was appreciative of that. Great, great service. Thank you and well done. Lina

Irene M. | Premières impressions |
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Staff willingness to help.

Paul P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeannette N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mellisa W. | Premières impressions |
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All employees were helpful but one really stood out. John was Awesome. Thank you

Thomas D. | Online Move In |
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It seemed that when you rent online they throw you to the very back of the building. There can't be the excuse that this was the only one. I passed additional units that we're open.

Pete Z. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeremy S. | Expérience générale |
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I thought the building was secure and I even asked if theres a gate code for security but there was no gate so I got charged an extra $10 dollars for a code that will not prevent a break in. I was late on my payment a couple times but the calls to collect it was rude and There was no conversation on how to resolve the situation it was just about the late fees. The door to the unit i got wouldnt close right all the time.

Daniel G. | Premières impressions |
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Very good experience. Thank you.

brett m. | Premières impressions |
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Friendly, helpful employee and incredibly easy experience

Brennan L. | Premières impressions |
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Very clean and well secured. Very impressed with security.

Gloria S. | Premières impressions |
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Have used this place several times in the past always satisfied

James H. | Expérience générale |
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Overall great bunch to deal with, very secure well monitored.

tomas s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

andrew l. | Expérience générale |
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Thank you!

Leonard L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Lisa B. | Expérience générale |
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The unit’s door was not working properly is all, everything else was fine.

ROBERT H. | Expérience générale |
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perfect.

cammi r. | Premières impressions |
Évaluation :

John and Frank were amazing!! Very professional and knowledgeable! They were truly the highlight of my week!! Thanks guys!!

SERGIO O. | Premières impressions |
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I will never repeat business with your dealer

ROBERT H. | Premières impressions |
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no issues. great service.

Yolanda S. | Premières impressions |
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Pretty good service all around. I would definitely use them again.

Nancy M. | Expérience générale |
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Went out of their way to be helpful:)

Raymond B. | Expérience générale |
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The person who loaded my car on the trailer caused the under cover in the front to tear off and break. The u haul dealer in Corpus Christi said it was fasten wrong and caused the problem when he took

Raymond B. | Premières impressions |
Évaluation :

G. R. E. A. T

Lina F. | Premières impressions |
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The service at El Paseo location if phenomenal, the facility impeccable and all else very reliable. Thank you U-Haul at El Paseo.

CLAUDIA S. | Expérience générale |
Évaluation :

Good

JASON C. | Expérience générale |
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All was great except for the fact that once you leave even if it is the day after you paid there is no prorated refund. This needs to be part of it for me to give it full marks.

maribel d. | Expérience générale |
Évaluation :

The employees are great and helpful

surahatat t. | Expérience générale |
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Good experience renting storage unit! Thank you

palmer l. | Premières impressions |
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employees were very courteous and professional

Amy O. | Expérience générale |
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I had a GREAT experience. The staff were alway knowledgeable and friendly and I liked the climate control. Clean and worth the money.

sydney h. | Expérience générale |
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Thank you for the great service. Very knowledgeable and friendly front of house team! We’ve used your facility every summer that my daughter was attending NMSU

amy C. | Expérience générale |
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Amazing staff! Very helpful and friendly. New owner , Leigh (?) is outstanding, courteous, and professional. He was very thorough and patient with me as he explained policies for truck rental and uni

John R. | Premières impressions |
Évaluation :

great service and staff.

Rohana W. | Expérience générale |
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All my experiences with this U-Haul on El Paseo Rd. have been wonderfully positive. This is the only storage place I could find with extended hours. The area my unit was always clean. Love the Staff!

Richard C. | Premières impressions |
Évaluation :

Total and professional c are and helpfulness all the way!!

evette r. | Premières impressions |
Évaluation :

Gabriel on Wednesday's visit was very helpful.

barbara a. | Premières impressions |
Évaluation :

the team on-site were very helpful and made this process very easy.

SEAN W. | Expérience générale |
Évaluation :

Thank you!

CARYL T. | Expérience générale |
Évaluation :

No complaints

Frank L. | Expérience générale |
Évaluation :

My long term storage experience with John and his staff was outstanding. Everything was always clean and well secured. My items after 2 plus years were just as I left them. highly recommended THANKS!

Joy M. | Expérience générale |
Évaluation :

My experience with Uhaul moving and storage has been excellent. My things arrived safe and sound. I would use this service again and recommend to others.

David H. | Premières impressions |
Évaluation :

Very Helpful

Bridggette P. | Expérience générale |
Évaluation :

Workers were helpful and professional

JOHN C. | Expérience générale |
Évaluation :

Overall it was a good experience.

Arlene B. | Expérience générale |
Évaluation :

Thank you for your service

Elaine W. | Expérience générale |
Évaluation :

We were there 2 years and it was a good experience, as far as storage facilities go!

nadine n. | Expérience générale |
Évaluation :

Winning

Brianna M. | Expérience générale |
Évaluation :

They were fast, friendly and clean 😁

Adam M. | Expérience générale |
Évaluation :

Great help prompt service

Jim E. | Expérience générale |
Évaluation :

They were friendly, very courteous and very helpful!

robert g. | Premières impressions |
Évaluation :

Fantastic people they are so will to explain everything, make you feel safe and important as a truly valuable customer Thank you

RANDY R. | Expérience générale |
Évaluation :

Exceptionally clean facility. The access hours were a little shorter than when I first rented the unit, but not unreasonable. There was almost no dust when I moved out after several years.

Rudy G. | Expérience générale |
Évaluation :

Had a great experience will recommend

Evalyn f. | Premières impressions |
Évaluation :

Derek rankin was awse and I rate his customer service at above and beyond a 5 🌟 rating if it was possible to give 10 🌟's I would

Robert E. | Expérience générale |
Évaluation :

Facility is well maintained and always clean

CHRISTINA O. | Expérience générale |
Évaluation :

Great service!

Steve C. | Expérience générale |
Évaluation :

Well run facility

Bailey F. | Expérience générale |
Évaluation :

Wonderful

juliet c. | Expérience générale |
Évaluation :

Would use again if I need it

Betty Z. | Réservation |
Évaluation :

Very good.

rick n. | Expérience générale |
Évaluation :

Did not go to el paso only used the service to have my pods delivered. Driver did a grate job was friendly and knew what she was doing.

Erica C. | Expérience générale |
Évaluation :

My only complaint is that the alarm kept going off for no reason when I opened my container, even though I had checked in at the door

James H. | Expérience générale |
Évaluation :

Great group of staff, very prompt and willing to make your experience as easy and painless as possible. Wish all business's were ran with the enthusiasm as this business.

Raul G. | Expérience générale |
Évaluation :

Great service and staff.

Monty S. | Expérience générale |
Évaluation :

I was constantly having trouble pulling the door up which stuck about half way up and I would have to strain my back and arm to pull it back down and then up again. Security card swipe was faulty too.

Maylene V. | Expérience générale |
Évaluation :

Excellent everything here

Kimberly K. | Expérience générale |
Évaluation :

Responsive and delivered Uboxes efficiently and timely.

Rudy G. | Expérience générale |
Évaluation :

Kameron Jacob John All staff exceptional

Michael T. | Expérience générale |
Évaluation :

Very helpful and friendly staff. Great facility and management. One of the best U-haul experiences we have had.

martin o. | Expérience générale |
Évaluation :

There is no way to contact the local facility by phone. There is "press 1" for prerecorded directions or "press 2" to be connected to a national call center.

Patricio G. | Réservation |
Évaluation :

I do business at U-Haul Moving and Storage at El Paseo, Las Cruces, New Mexico because of their a professionalism and customer service.

BARBARA R. | Expérience générale |
Évaluation :

Billing was slightly less than excellent. Also, I didn't get a final receipt and it's no longer available online less than a month after moving my stuff out.

Michael Y. | Expérience générale |
Évaluation :

The process of getting the unit, using it, and then stopping service was very easy and well managed. Online management of account was very helpful and straight forward. Highly recommend.

Lana B. | Expérience générale |
Évaluation :

Thank you so much, to everyone at U-Haul for helping me to complete my move, and get all my things from the U-Boxes delivered on the same day I was able to move into my new place. Hoorah! Yeah!..

Cagla Y. | Expérience générale |
Évaluation :

Thanks Jacob! You were great and patient with all of the problems that I faced because of college station branch! Thanks again.

Keisha M. | Expérience générale |
Évaluation :

They was always friendly and helpful

Krishnamoorthy S. | Expérience générale |
Évaluation :

Excellent facility and very convenient

Jody P. | Réservation |
Évaluation :

Excellent customer service!! Staff was VERY friendly, helpful & polite. Facility is clean.

Maksym R. | Réservation |
Évaluation :

uneventful move

EDMUND B. | Expérience générale |
Évaluation :

Clean, secure facility with professional staff. Highly recommended.

Julia Y. | Expérience générale |
Évaluation :

The staff was very slow and there was hardly anyone in the office consistently. I couldnt find my unit,I asked for help and it took one of the employees 30 minutes to find it. Wrote my address wrong.

Lana B. | Expérience générale |
Évaluation :

Thank you UHaul. Its nice to finally have all my things back again after a few months with my move and my things being stored.

Robert L. | Expérience générale |
Évaluation :

Very helpful and courteous staff.

Mary M. | Expérience générale |
Évaluation :

All team members were friendly and professional, a very busy facility. Employees were quick to assist, very well trained and knowledgeable with the equipment and installation. I give them a 10 out of

Kirsta B. | Expérience générale |
Évaluation :

Great experience

Yvette E. | Expérience générale |
Évaluation :

Friendly staff and storage super convenient for my movers and I. Location was perfect well directed! Keep up the good work Mr. Camron

Carrol M. | Expérience générale |
Évaluation :

Facility was clean and staff nice. Reps at call center said rent due date could be changed but the staff said it couldn't. Only one access card per unit. no calls back. no access pin number.

David W. | Expérience générale |
Évaluation :

Great people here.

barbara c. | Expérience générale |
Évaluation :

Great friendly service, clean space

Non reviews have been submitted for this location.

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