The sign in front says it all. Completed a review with photos in google. Merci
Rebekah K | Premières impressions- Nouveau-Mexique NM
- Las Cruces
- 88001
Customer Reviews for U-Haul Moving & Storage at El Paseo
(El Paseo & Boutz)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
1608 El Paseo RdLas Cruces, NM 88001
(El Paseo & Boutz)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Adrian W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dominick M- Évaluation :
- 5
Staff was very friendly and helpful
RACHEL G | Premières impressions- Évaluation :
- 5
Everything A okay
David H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JAMIE H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeffery V- Évaluation :
- 5
Trailer jack did not work so had to unload everything without a ramp. And I pre-orderded a 20 ft truck a week amd advanced and they didn't have it. Had to go with a 26 ft
Jose d- Évaluation :
- 5
Trailer jack did not work so had to unload everything without a ramp
Jose d- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Blas R- Évaluation :
- 5
The AC in the truck was blowing hot air, needs serviced.
Mark F- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
CHERYL L- Évaluation :
- 5
Would highly recommend to everyone!
Toni S | Expérience générale- Évaluation :
- 5
Provide a comfortable waiting area.
Melinda E- Évaluation :
- 5
Good customer service, I was in an out of the lot in about 15 minutes. All of the staff were courteous and professional.
Timothy T- Évaluation :
- 4
I was very satisfied with the facility and the personnel, but the prices are much higher than other units here.
Ann J | Expérience générale- Évaluation :
- 5
My friends and family live in different states so it would be weird to recommend this location and U-Haul doesn't pay me for marketing. Sarah at the El Paseo store in Las Cruces is Amazing! She always was super helpful, friendly, and went over and above. She should definitely be recognized!!
Nicole M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ramon R- Évaluation :
- 1
The manager Sarah was rude. Threatening me with no towing dolly cause she didn't like my body language. I will do everything I can to suggest everyone I know to use any other company if the need anything that uhaul provides
Einn U- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Matthew G- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
gary g- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JAMES Z- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Efrain S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
raymond m- Évaluation :
- 1
Straight trashed place
Michael B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
antony d- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ingo M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Crystal M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
maria g- Évaluation :
- 5
Great experience all around.
Stephen G- Évaluation :
- 4
Everything about the facility and the personnel was great in my opinion.. the only feedback I would give is that the price is well above all other places in town that I've checked...that was the reason I moved to a different storage facility...thx!
Ann J | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
John W- Évaluation :
- 5
The staff here was great and helpful.
Steven F | Expérience générale- Évaluation :
- 5
There was some confusion over requiring a utility bill or similar in addition to state drivers license. This should have been noted in the rental online reservation. A corporate problem , not the rental location. Turns out for one way the bill was not required.
Lowell M- Évaluation :
- 5
Everything was as perfect for me as could be. thanks.
Sallie L- Évaluation :
- 5
S.O.
Rudy G- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Janie V- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chad M- Évaluation :
- 5
Staff were helpful on every visit. Very professional and took time to answer questions and always provided documentation I needed for moving records.This was my first time to ever use a storage facility. I was skepticlal about safety but after using felt very safe and comfortable. Facility design is amazing. A small lot but we'll planned and the large Isuzu truck used by the charity we donated goods to accessed the unit with no problem.
Kelly T | Expérience générale- Évaluation :
- 4
I was not happy that I was charged 15 dollars just because I was not accurate on the gas. I put gas before returning it to where I assumed was the correct amount, but to my surprise when I turned it in, it was not acceptable. I think that was pretty ridiculous! Especially because when one is putting gas it is pretty difficult to get it right to the mark. I don't believe I should have been charged that amount; what a rip off.
MARIA G- Évaluation :
- 4
After the trailer was dispatched, they said I could add my wife as an additional driver through the app. However, I found out that after the trailer is dispatched you cannot add an additional driver on the app. I had to call customer support and they added my wife in the notes.
George V- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Corbin Y- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Domingo E- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David R- Évaluation :
- 5
I don't actually know anyone in New Mexico, but once I make new friends, if they need storage space I might remember this location. I'm a little older and sometimes forget why I entered a room.
Nicole M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Crystal A | Expérience générale- Évaluation :
- 5
I hadn't a clue as to what I was doing and they really helped with my needs as I kept changing my mind on things.
Carmenilra C | Premières impressions- Évaluation :
- 1
Racist experience at location when dealing with this specific customer service agent.
Eugene C- Évaluation :
- 5
Without a doubt they are GREAT! Hours are awesome! Staff was there, engaged and ready to serve! I was very happy about that!
Sharon T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
AMY S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TRACY A | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark F- Évaluation :
- 5
Nothing too much at this time thank you
SALVADOR C | Premières impressions- Évaluation :
- 5
Customer service at the location is always friendly and pleasant.
Dolores B- Évaluation :
- 4
We I got to truck the tank was not full . I didn't not know how to use the app and when I wanted to turn in the truck the app did not work
maritza h- Évaluation :
- 5
Nothing it was all good.
JACKIE M- Évaluation :
- 5
Thank you tremendously to the staff and management of the Las Cruces, El Paseo location! They went above and beyond to help me out . I could not use the trailer I rented and they took care of me , they went out of there way to make my experience A+++ . I highly recommend this amazing team and location. Thank you again for all your help.
Greg S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Angela B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James V- Évaluation :
- 5
The website wasn't working when I wanted to reserve a trailer so I went to the local office to do the paperwork. Sarah completed the reservation quickly and efficiently the day I picked up the rental. Thank you for making this transaction so smooth!
Steve B- Évaluation :
- 5
Nothing everything was great good service very polite and brightly fun
malcolm m- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jaxon A- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
chris p- Évaluation :
- 5
Friendly, helpful staff.
Tamara G | Expérience générale- Évaluation :
- 5
Friendly and Professional. Thank you
BRIAN J- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
mariah m- Évaluation :
- 2
The storage was higher than the booking fee.
Sylvia A- Évaluation :
- 5
"If it aint broke don't fix it". Keep on keeping on :). Merci
Eric V- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lorenzo M- Évaluation :
- 5
Nothing! Seriously I was greeted by helpful, courteous, friendly people. They showed genuine concern for me. I had NO wait whatever. They got the trailer unhooked, inspected and got me on my way within 5 minutes. Could not have been better!
Mark B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
dave d- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Fred F- Évaluation :
- 5
Good customer service
robert v- Évaluation :
- 4
The staff are excellent. The truck was ready to go. My only complaint is that this site has to ask for extra information from customers and even though I had filled out the pre screen info on line so that I could get going quickly - I did not receive any notification that I needed to bring extra proof of residence until after I was scheduled to pick up the vehicle. This caused delays that meant my schedule, which was a really tight schedule for the day and tied to my work, was completely off all day. This should be easy to avoid - but it appears it would require the national org to be more thoughtful about the needs of local offices and be clear about extra documentation required in certain areas of the country.
Crystal M- Évaluation :
- 1
The alignment was way off, brakes were bad and squealing, and last but not least they double charged us everything. The reason they said was we were late. We were less than 3 hours late. Whatever, last week we had to rent a 15ft truck and when we went in to turn the truck in they refused to explain the charges. They just kept telling me to look at a small phone. I told them several times I needed to go in and sit down, this is where I said "I need us to go in and sit down so you can help me with the charges". They told me there were chairs inside and I could go sit down, I waited for more than 10 minutes before I just walked out and drove away. There is no professionalism in this store. I will never give this store my business again.
Kathy G- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Elizabeth T | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
thomas M | Premières impressions- Évaluation :
- 2
Poor customer service. Rude employees.
Shannon C- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Britt M- Évaluation :
- 5
All staff were very friendly and helpful.
Cynthia A- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eugene C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
HAILEY L | Expérience générale- Évaluation :
- 3
Ease of access, the area is tight to turn. Service was great.
Robert H- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
MONICA B- Évaluation :
- 3
Service people were friendly. Store parking is very small. No waiting area for customers to relax while repairs are done. Hitch repair took longer than expected and had to return for a follow up due to clanking noise. However, it was remedied and seems to be in working order.
Enrique V- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Barbara F- Évaluation :
- 5
Really, nothing. Customer service was friendly, answered all questions, and got us in and out quickly. I don't normally rate things excellent, but this was.
Sallie L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jesus T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
brandon r- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Glidewell R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Glidewell R- Évaluation :
- 5
Awesome helpful staff
Nelda S- Évaluation :
- 3
They went up on my rent twice in 2 years. I found storage much cheaper elsewhere!
Lori C | Expérience générale- Évaluation :
- 4
The layout and one-way access is annoying but necessary due to the nature of the downtown location. Sometimes you can't get out the one-way exit since it's often blocked by returning trucks, so you have to try and do a 3 point turn without backing into anything to get out through the entrance access. Just super awkward.
Lisa L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Teresa T- Évaluation :
- 5
The employees are wonderful! Freat experience, thank you!
Tammy R | Expérience générale- Évaluation :
- 4
They were great and friendly
Suzanne D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
chad m- Évaluation :
- 4
Agents at the location were very short when I asked some questions. Seemed like I was a inconvenience to them.
Nicole G- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gerald B- Évaluation :
- 4
The woman helping me was wonderful but the location was understaffed (she was alone) so there was a backup of customers.
Jacqueline B- Évaluation :
- 5
Sarah did an incredible job for us! Thank you so much Sarah!
Mikha V- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Staci B- Évaluation :
- 5
Nothing.. You Guys Rock!!
BURTON H- Évaluation :
- 5
I always use this UHaul location. Always friendly and very helpful.
Cynthia B- Évaluation :
- 5
This company store is my preferred location in Las Cruces. Ed, the manager provided great service, and we had a great experience with the truck and supplies. Thanks to an organized, hard working team! Much appreciated.
MICHAEL H- Évaluation :
- 5
Everything went very well. I would only suggest repainting the alphabetical letters. They need to be visible indicating where the vehicles that will be picked up after hours can be seen after retrieving the key from the lock box. The 24/7 agents that assisted with me were 100 % excellent. My local U-Haul on El Paseo has always been number one in my book.
Mary H- Évaluation :
- 5
Everything turned out great. There was some confusion on my part because I rented this unit online and chose to purchase a lock from U-haul. It said that my lock would be left in the unit so that I would not need to go to the front office, but that was not the case. There was no lock in the unit. I did need to go to the front office. When I asked them about this, they told me that they never leave locks in the unit and that they always provide them at the front office, so I felt that there was a disconnect somewhere. The use of the code was a bit confusing for me as well because the door to the building automatically opens when you walk towards the building so I wasn't sure that I still needed to enter the code. I am neurodivergent, so what is clear to others is not always clear to me. The people in the front office were patient with me and explained things several times in different ways to make sure I understood all of the instructions. Merci.
Raquel G | Online Move In- Évaluation :
- 4
Hard to get into location because of a median. Need to work with City to resolve this street issue.
Sandy D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Hannelsy C | Expérience générale- Évaluation :
- 5
The guy who checked me in was amazing. He certainly made the move in easier.
Elizabeth E | Premières impressions- Évaluation :
- 5
nothing
Ronald S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alfred V | Premières impressions- Évaluation :
- 5
very helpful
JASON W- Évaluation :
- 5
patient and courteous staff.
Jacque L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dannie H- Évaluation :
- 5
Good General Manager. Great location.
Meik B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Suzanne S- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Henry R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dannie H- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Larry S- Évaluation :
- 5
Great service and products! Thank you for everything!
MARCUS A- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James V- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Toby S- Évaluation :
- 5
Helped us out of a domestic abuse situation. Thank you for having our backs.
sophia l- Évaluation :
- 5
Pleasant dialogue with associates, informative, professional, helpful and friendly .
Merlin H- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Cristin S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Leticia H | Expérience générale- Évaluation :
- 5
Ed was very friendly and made the progress really easy for me, I've never had a storage unit or rented a uhaul alone so it was very nice to feel comfortable and informed. The indoor storage units are really nice, it feels safe and secure to be there. Love the fact I can add 24 hour access for $10 extra a month. Easy to come and go as I please and not be bothered.
Angela B | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
david v | Expérience générale- Évaluation :
- 4
You offer everything need to finish a moving project. Thank you for being there
cynthia w | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tim M | Expérience générale- Évaluation :
- 3
I was given the wrong info and when I went to move stuff in it was closed
Dustin C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
vickie h | Expérience générale- Évaluation :
- 5
If I needed another shed I would cut me back to U-Haul
Donald N | Expérience générale- Évaluation :
- 1
So to start with when I reserved my unit over a month in advance. For a standard size climate control unit. When I got there I was told they did not have that all they had was a closet size non climate control and that is what I would have to take. To put everything that I owned in. So then after having my belongings in that unit I was finally able to get the right size after a year and a half. Then after having my items in the unit and keeping up with it life happened and I got behind. They auctioned off my unit on the 12th of December. In the process they also threw things out that should have been shredded. And now thanks to them I am having to change my bank account do to checks being in the wrong hands.. and probably birth certificate as well. So no I would not recommend uhaul to anyone.
pamela c | Expérience générale- Évaluation :
- 5
S.O.
Megan M | Premières impressions- Évaluation :
- 2
For a whole month I wasnt notified that my storage door wasnt locked properly. It wasnt until i was ready to empty out my storage that I got the call that my lock wasnt on properly. Luckly all my stuff was still there. A miracle on Alameda St. for sure. I had a Uhaul scheduled so I believe thats why attention was made to the lock being secure or not. Thats crazy.
Martha S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Paula G | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jorge R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Albert P | Expérience générale- Évaluation :
- 5
Staff are always friendly and helpful. The facility is conveniently located and accessible anytime.
TROY A | Expérience générale- Évaluation :
- 5
But a 5×5 can't hold much of anything
Angela S | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
melanie m | Expérience générale- Évaluation :
- 2
I reserved a unit online two days before I showed up. Told her my name and number- she couldn't find the reservation so she had me get anther unit, larger than what I originally wanted and if course more expensive, I was so exhausted that I didn't argue, just accepted it, paid cash, and was asked if I had a disc lock, the package I originally ordered online came with one because I "booked now", she gave me one. Before we left, we went to check on the unit and to unload my car that was full of boxes, locked up and left. I was leaving and headed down el paseo, I thought to check my account- sure enough, there was the pending charge from my reservation. I called back and she then looked up the number again and miraculously found it! We went back because I needed the cash with my account having been charged and I asked if she would allow us to keep the current unit at the original price that I booked at, I had booked a 9x13x9, this was a 10x10x10, she said she couldn't do that, "that is manager stuff." So she asked if we wanted to keep the one we were in, or go to the reserved one which was less each month, I chose that for that reason and so we loaded our boxes back into the car, and moved units. This whole entire thing including moving, has been quite the ordeal and I'm frustrated. She did give me a discount on next month's fee but that really doesn't make up for it. Moving is exhausting and that was the last thing I needed at the end of a long day- week, month!! Train your employees better please.
Cynthia S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Marjuel V | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Priscilla M | Expérience générale- Évaluation :
- 4
close by and convenient
David S | Premières impressions- Évaluation :
- 5
Great facility!
Gabe G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
vickie h | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Amanda m | Premières impressions- Évaluation :
- 5
Out of all UHaul staff starting in Mississippi, Ed Ramirez, General Manager was exceptional. He went above and beyond to help two disabled old people like us. It was a hard and long trip for us with dogs and chickens. LOL Ed Ramirez certainly has what it takes to go much further. If I may say so myself, he probably needs one helluva good raise. He is the only reason I'm giving UHaul an excellent rating. It definitely wasn't because of Mississippi. I ordered to pick up my truck in Gulfport and had to drive all the to Biloxi to get it. I never could get online for UHaul. Couldn't get any anwers except from Ed Ramirez. Thank You Ed Ramirez for your dedication to such F***** Up company. I hope UHaul higher up recognize all of your hard work and excellent customer service.
Lisa W | Premières impressions- Évaluation :
- 5
Tyce was such a sweet, professional young man. Very attentive, very helpful
Mary F | Premières impressions- Évaluation :
- 5
very clean and accessible
Richard C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Elizabeth T | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tamara G | Premières impressions- Évaluation :
- 5
Honestly some of the best customer service I have ever received. Every member of the staff was very helpful and attentive. I had picked the wrong storage size and without hesitation helped me get the correct one. Thank you all for making this process quick and very easy.
Jesus J | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rose M | Expérience générale- Évaluation :
- 4
Good service
Jacob C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
GRETCHEN H | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Cathy M | Expérience générale- Évaluation :
- 5
Clean facility. Helpful staff.
Constance J | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Annette F | Expérience générale- Évaluation :
- 5
I do not like that a storage room account can not be closed or not continuously be charged if all items are removed from the storage space.
Amanda S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jennifer M | Expérience générale- Évaluation :
- 5
The greatest thing is that U-Haul is open for rentals storage and trucks on SUNDAYS!
Deborah B | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brandon M | Premières impressions- Évaluation :
- 5
Good experience
Greg P | Premières impressions- Évaluation :
- 4
Used storage here for many years. Staff was always great. Only thing is my storage unit's security was a bit off (would trigger alarm even though I keyed in, seems the unit reported the wrong ID back to the security system) for many years (and either was recently fixed, or broke worse). I did recommend this storage facility to others, who did have units here, with no problems.
William B | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
krista k | Premières impressions- Évaluation :
- 5
I would recommend this to family and friends and anybody else about this U-Haul place anytime anywhere thank you all and have a blessed day
AUSTON G | Premières impressions- Évaluation :
- 5
Most helpful .
George T | Expérience générale- Évaluation :
- 5
Within a year I have moved twice and rented a big truck and the staff is exceptional. I love the crew that works there they're very helpful friendly and kind. This is probably one of the best crews the company has.
WilliamJ R | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
bill h | Expérience générale- Évaluation :
- 5
Helpful staff
Daniel A | Premières impressions- Évaluation :
- 3
Too much hassle about the padlocks on the unit. Only a certain type and only 1 lock can be used. Staff is nice, friendly and helpful but I choose to go elsewhere where there is no hassle over the locks.
Allen M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CYNTHIA A | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
andres n | Expérience générale- Évaluation :
- 5
Well organized facility! Samantha went above and beyond to assist me with my needs! An A+ center!
Cynthia W | Premières impressions- Évaluation :
- 3
The outside was well maintained, unfortunately the blowers used to keep the outside maintained would blow dirt and debris into the locker. The inside was very dirty. Otherwise, besides a hefty price increase, it was a good storage location.
lisa C | Expérience générale- Évaluation :
- 5
The staff are very helpful and friendly. I would recommend this location to everyone.
vicki e | Premières impressions- Évaluation :
- 4
I like to cleaness of the facility I also like the employees they were very friendly and good customer service, what more could I ask for.
Boyce R | Expérience générale- Évaluation :
- 5
The El Paseo U-Haul staff, is probably the best in the nation. They are friendly knowledgeable and very helpful. I have over 50 years of retail experience, I would love to have a crew like this over the years.
WilliamJ R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Allen M | Premières impressions- Évaluation :
- 5
I have always had very good service at this u haul
ROXANNA G | Expérience générale- Évaluation :
- 5
Great place to store your things. Excellent storage care殺
DORIS B | Expérience générale- Évaluation :
- 5
Thank you for helpfull, friendly staff! Even the buff ladies working the yard!
Anthony D | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
paige b | Expérience générale- Évaluation :
- 5
Great!
Lisa P | Premières impressions- Évaluation :
- 5
Ed and crew we top notch professional. Wish all service could be this good!
Ann M | Expérience générale- Évaluation :
- 2
Friendly until the Mf in the Maroon Tundra told them to harass me.
Brian M | Premières impressions- Évaluation :
- 4
Staff very helpful and accommodating. Rep was waiting for me to arrive
cynthia w | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kathleen S | Expérience générale- Évaluation :
- 4
Ed, the manager is a really nice guy. The rest of the crew were friendly and courtesy. A good bunch.
Darrell B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jack R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TAYLOR B | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
AMEERAH R | Expérience générale- Évaluation :
- 5
The young man that helped me did an awesome job
Jessica M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Hilary M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Krista k | Premières impressions- Évaluation :
- 5
Outstanding!!! Clean and secure!,,
Jimmy B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
PJ C | Expérience générale- Évaluation :
- 5
Staff always friendly and helpful - storage unit clean and safe 👍 - im a loyal uhaul customer not only for storage units but for moving equipment also - always very satisfied with you - thank you!!!
Ivonne L | Expérience générale- Évaluation :
- 5
They made checking very easy and smooth.
Kathleen S | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Misty S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John C | Expérience générale- Évaluation :
- 5
Amazing friendly staff. Very helpful special Mark he was above and beyond helpful. Best experience thank you
Maria C | Expérience générale- Évaluation :
- 4
Very little dumpster access, other than that excellent
WILLIAM B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Samantha G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Zachary S | Expérience générale- Évaluation :
- 5
I have nothing but good things to say about your company and your employees!!!
johnathan d | Expérience générale- Évaluation :
- 5
I absolutely loved being in this storage until I moved out. I think at night it needs more light where sometimes I couldn't even see at all
Ashley O | Expérience générale- Évaluation :
- 5
Ed is a very good person and manager he knows how to treat the customer and he takes care of customer as needed thank you Ed 👍
ROLAND T | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
susan r | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Leland W | Expérience générale- Évaluation :
- 5
Staff were always very friendly and helpful. Easy access to storage unit. The moving carts were a plus. Would rent again.
Jeff H | Expérience générale- Évaluation :
- 5
Plain and simple thank u for ur service
Katherine R | Expérience générale- Évaluation :
- 5
When I return the equipment there was a worker there there was very rude I talked to the manager Ed about it he was aware of it how she was rude wanting to argue and instigate an argument with none of her concern but she was there trying to do this I was told he had that I was going to contact corporate on this matter her name is Sarah don't know her last name but she needs to be recommended she is very rude and crude first incident I've had with one of your employees she does not know how to treat a customer in my opinion I don't think she'll be there very long because of her attitude thank you
ROLAND T | Premières impressions- Évaluation :
- 2
There two compelling reasons for a low rating: lack of actual security and inability to access bathrooms with our security card. The cards don't actually work, so you leave the doors unlocked. Every time someone opens their locker there is a prolonged, horrific alarm because the cards are bogus ane people have learned not to even try to use them. Not a good situation, either for security or bathroom facilities. Your staff is pleasant.
dawn d | Expérience générale- Évaluation :
- 5
The gentleman that assisted me was super friendly, quick, and efficient. He answered all my questions and explained everything to me.
William W | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Carolin B | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Izel Z | Premières impressions- Évaluation :
- 3
I had to request a ground floor unit. They got one for me but it was too small to fit the 10 foot truck items to be stored. I was strapped for $ and had to buy a lock. They wouldn't let me buy the cheaper padlock I wanted stating the doors only locked with the expensive lock! Not true. It's just super inconvenient!
Michelle M | Premières impressions- Évaluation :
- 5
Ed Ramirez was very helpful always with good actitude.
Luis M | Premières impressions- Évaluation :
- 3
I was told by one employee that closing time was 10 pm, When I went to sign up they told me 7 pm, I have no choice now, the unit I left close at 7pm also.
Boyce R | Premières impressions- Évaluation :
- 4
Appreciate the great service.
Rebecca V | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
AMY S | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jason M | Expérience générale- Évaluation :
- 5
Thank you!!!!!
VICTOR L | Expérience générale- Évaluation :
- 5
Staff went beyond service friendly and caring
Katherine R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kathleen W | Expérience générale- Évaluation :
- 5
Great staff facility is nice and clean. Staff is always friendly and helpful. The hours are great for people who are busy during the week. Would definitely recommend.
Kayla M | Expérience générale- Évaluation :
- 5
Great staff and clean equipment made moving easy
vicente c | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
angela d | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jesus N | Expérience générale- Évaluation :
- 4
There was trash in the storage unit when we opened it.
lisa C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jesus E | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lorena C | Expérience générale- Évaluation :
- 1
I went to jail and my husband did too. And now they want me to take a felony case for something I never did. I was relocating for work.
Niki C | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
MYRNA V | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
PJ C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeff H | Premières impressions- Évaluation :
- 5
Excellent service. Clean
jo l | Expérience générale- Évaluation :
- 5
The staff at UHaul were extremely helpful and friendly and helped me when I really needed assistance. Thank you UHaul on El Paseo!!
Valerie A | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tasha F | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
patricia C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Aguilar D | Expérience générale- Évaluation :
- 5
they went above and beyond with their customer skills. i would recommend them and use their service again if i ever needed it.
Tina H | Premières impressions- Évaluation :
- 1
I bought a storage and within a few days they kicked me out and gave it to someone else. Nothing but a horrible experience with U-haul. I'm looking for a new storage facility right now.
Michael R | Premières impressions- Évaluation :
- 5
ED supervisor is really nice guys.. all together Make nice team nice friendly all people 👌🏼👌🏼👌🏼👌🏼👌🏼💯 recommended
Victor V | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James B | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lorena C | Premières impressions- Évaluation :
- 3
The price went up $5 every year. Too much for the size of unit we had. The card didn't work half the time.
timothy p | Expérience générale- Évaluation :
- 4
Uhaul storage came through for me! Great staff, clean unit! Would store my stuff there again!!
Efren V | Expérience générale- Évaluation :
- 5
Great place for all moving and storage needs. Really helped me out with the storage shortage going on here in las cruces.
John C | Premières impressions- Évaluation :
- 5
Everyone was kind and helpful.
Berenice L | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Elisha K | Expérience générale- Évaluation :
- 5
All of the employees were very kind and help full
Chester D | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Angelita B | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gabriela M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
palmer l | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jennifer M | Expérience générale- Évaluation :
- 5
I got there around 430 to get a storage unit. By the time everything was unloaded and I was trying to return my trailer it was a little past 7. They were closed but I saw one last person and asked if it was possible still. He walked me through the return process on my phone and was such a great help! I'm not sure, but I believe his name was mark!
Kamry P | Premières impressions- Évaluation :
- 4
I was overall satisfied with my experience. The main issue I had came upon checkout. I pay 2 weeks in advance and I did so on the 14th. When I checked out on the 31st of the same month which put me ahead they were unable in store to refund what accounts to an unused month of storage.
JOHN O | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Angela H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Berenice L | Premières impressions- Évaluation :
- 5
Staff very friendly and helpful.
Maria C | Premières impressions- Évaluation :
- 5
U-haul came to our rescue for us needing storage very quick. Staff was very professional .
Jimmy B | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KIMBERLY M | Premières impressions- Évaluation :
- 5
The staff at the Uhaul facility at 1608 El Paseo are outstanding! Very helpful and friendly. I would recommend this location to anyone looking for a storage unit or renting a Uhaul truck.
Nathaniel C | Premières impressions- Évaluation :
- 5
Customer service was top notch!!!!
Steven F | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SHATONE I | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ANDREW Q | Expérience générale- Évaluation :
- 5
Patient and helpful
Reymon R | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
dennis S | Expérience générale- Évaluation :
- 5
Friendliest people around, no matter which facility I go to
Dolores C | Expérience générale- Évaluation :
- 5
Everything was great. Staff was nice and very helpful.
PATRICIA F | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William L | Expérience générale- Évaluation :
- 5
It was very nice experience and I will recommend it to family and friends
SHATONE I | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Diana B | Premières impressions- Évaluation :
- 4
Rate has gone up 10 dollar's a year for 2 yrs
Keith W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gene S | Premières impressions- Évaluation :
- 5
Great service, great people
CHAROLINE V | Expérience générale- Évaluation :
- 5
So happy to have this opportunity to review the UHaul Location on El Paseo Road, Las Cruces NM. The entire staff were welcoming, friendly, knowledgeable and willing to help. The faculty itself: their main office was organized & they maintained required distance between customers (in following with Covid directions). They displayed all UHaul products in organized manner. During busy times I noticed they always continued to acknowledge & greet new customers & still worked well to give great service to everyone. I did visit their store on El Paseo multiple times while I had a storage unit there & they were always the same: kind, courteous & hard-working. I was also able to watch as they received equipment from rentals & they were cleaning it, checking/regulating air pressures in tires & storing equipment until it was rented again. The building housing my storage unit was within walking distance, there were signs directing you to the entrance to unload your items. This entrance was protected from the elements (rain/sun) by a well constructed tarpaulin-type roof. (As the temps can get hot in this area, this is well-appreciated feature.) There are multiple carts available for customer use to transport your items to your storage unit & all in great working order. (There are no wonky-wheeled carts here, they all look almost-new & are smooth rolling). The storage unit was clean & free of any dirt or debris & was easy to locate & access. The security features are excellent and they are easy-to-use directions for customers' access. Both the process of renting & clearing out of my storage unit were simple and quick. I appreciate receiving detailed receipts sent to my email. Upon completion of my rental of a storage unit at this location- I did rent a 5x8 trailer, this procedure was also handled in a very efficient & professional manner. In fact, the Mgr, Mr. Ed Ramirez was the one who processed/completed this action for me. He made 2 suggestions (pertaining to taking some action with my ball/hitch and the extension housing the ball/hitch) that upon doing so, made my road trip back across Texas a much smoother ride than when I had first pulled a 5x8 trailer to Las Cruces. Those 2 "tweaks" were truly appreciated and the difference made the process of towing a UHaul trailer behind my SUV, an easier and much smoother experience. My compliments to Mr. Ed Ramirez for managing such a well-run business.
Karen C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
conchetta j | Expérience générale- Évaluation :
- 5
It's always a pleasure, the service and staff are very professional and courtesy.
PRINCE C | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
NEAL L | Premières impressions- Évaluation :
- 1
They like to steal from customers
Marcie A | Expérience générale- Évaluation :
- 5
No complaints very courteous and professional staff.
James H | Premières impressions- Évaluation :
- 5
We’ll managed
de b | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Thelma D | Expérience générale- Évaluation :
- 3
Quite expensive. No options for smaller units.
Louise L | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Frank C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
jordan T | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Nick R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
jean G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jordan C | Premières impressions- Évaluation :
- 5
Merci
Robert M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alma P | Expérience générale- Évaluation :
- 1
My experience has been terrible a literal nightmare. My unit was stuck for hours and the latch isn't working properly.
Angela H | Premières impressions- Évaluation :
- 5
Great service! Very friendly staff!
Robin A | Expérience générale- Évaluation :
- 5
Great customer service Ed, was very helpful and great and going over everything and how it works will definitely come back to this location only in a future.
Jose L | Premières impressions- Évaluation :
- 5
It was busy but the staff were working quickly & efficiently to insure al customers were taken care of in a timely and professional manner.
Karen C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Liliana O | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael B | Premières impressions- Évaluation :
- 5
Staff went above and beyond to help me.
Marcie A | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SHERRY K | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
jordan T | Premières impressions- Évaluation :
- 5
Staff was very friendly and helpful. Gave a tour and was very helpful. Price was a little high but it works . Thank you to the staff on El Paseo.
Judy L | Premières impressions- Évaluation :
- 5
Merci encore!
Anthony D | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sidney D | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
lonena m | Expérience générale- Évaluation :
- 5
The gentleman who checked us and those who accepted our trailer turn in we're upbeat, friendly, happy kind and helpful, not to mention knowledgeable, courteous and effecient. An amazing experience in this world of unnecessary red tape and bumbling service providers!! Give these folks an A+!! It was busy too, but no shortage of help moved things very quickly . Thanks EVERYONE!
JERALDE L | Expérience générale- Évaluation :
- 5
Customer Service & Friendliness were Top Rated. Thank You for Everything ~ Our rental unit, as well as the various trucks we rented for our move(s).
DANIEL W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RITA D | Expérience générale- Évaluation :
- 5
Would like to have more access to my storage without having to pay extra. Other than that I love my storage facility.
DELILA m | Premières impressions- Évaluation :
- 5
The guys here were all so helpful and kind. They helped me out with a smile and made sure all my questions and concerned were answered.
kimberly m | Premières impressions- Évaluation :
- 5
The storage was my mothers who just passed away they worked with me to get her stuff and not lose it very helpful especially nick they have all been extremely friendly and helpful
Christina H | Expérience générale- Évaluation :
- 5
Ed was so wonderful to work with, a real advocate for fantastic service! Thank him for us please. He was friendly, courteous, knowledgeable, kind, helpful, I just can't say enough nice. He deserves a huge pat on the back! You don't see people like this in the service industry very often. A lot of the people at U-Haul have been very helpful and kind. The folks at McJay Tru Value where we picked the trailer up were really nice too! And they are dog friendly!! Thank you all, this was a more nerve wracking move than most, so to have a bunch of things go right really really helped!
JERALDE L | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
DANIEL M | Expérience générale- Évaluation :
- 5
there is no employee parking area....they have to park around the locker
Laura W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Marcia C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHAROLINE V | Premières impressions- Évaluation :
- 5
Great place for storage. Plenty of carts available for loading and unloading. Staff was extremely helpful with some last minute unexpected equipment rental I needed. I always reserve a 5 star for exceptional places and this place earned it. Thank you for everything.
Robert D | Expérience générale- Évaluation :
- 1
Had made a reservation in July for a 4'9'9 in climate control on the first floor. However when I arrived to get my storage unit. They had rented it out to someone else. So I got stuck with a smaller unit and no climate control on the second floor. With only stairs to get my stuff up there. And with being a female and having to move furniture and stuff by myself is a real inconvenience. Not happy at all with my experience this time and have no plans of ever using u-haul for moving ever again do to this
pamela c | Premières impressions- Évaluation :
- 3
Hidden costs where a suprise, so low rating.
Robert M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Danielle S | Premières impressions- Évaluation :
- 4
El paseo is short staffed. Wait times are long. When I called, call was answered by a different facility that relayed my request. Request is still not fulfilled.
Donald H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
GABBY y | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Leonardo L | Expérience générale- Évaluation :
- 4
Thank you guys! You all are amazing
Sarah L | Premières impressions- Évaluation :
- 5
Great staff!
jo l | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Donald H | Premières impressions- Évaluation :
- 5
Best facility and customer service I have encountered. Kudos to the staff.
hector l | Expérience générale- Évaluation :
- 5
Thank you Nick for all your help with everything for my move. I always knew I could go to you for help with anything if I ever needed it and you'd fix it. I ways use UHAUL.
Lana B | Expérience générale- Évaluation :
- 5
The person I spoke with was so helpful, he took all the stress out of the registration. Very grateful for that.
SYLVIA M | Premières impressions- Évaluation :
- 1
A customer cannot call the store directly. They forward you to the call center where no knows anything. You should be able to terminate your locker either by phone or online especially during a pandemic when people are trying distance themselves unnecessarily!
dennis g | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DOMINIQUE G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tiffany S | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kevin Q | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHERYL C | Expérience générale- Évaluation :
- 1
I rented a U-Haul from Arizona to New Mexico and made a reservation for a storage unit. I arrived in New Mexico and the facility told me they where all booked and had no storage unit for me!!! They gave me a smaller unit the next day when I called customer service to complain. When I went to get the storage into they tried to charge me full price for it when I was supposed to receive a free month since I booked the truck and storage. Worst experience ever talk about incompetence at its finest. I would not recommend Uhaul to anyone!!
STACEY S | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Harriet R | Expérience générale- Évaluation :
- 5
Everyone was friendly, helpful, and professional. The storage facility is immaculate. Wonderful location.
Anthony D | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sarah W | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Clara P | Expérience générale- Évaluation :
- 5
Staff is very helpful and efficient.
PATRICIA F | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Norma L | Expérience générale- Évaluation :
- 4
The U-haul associate Derrick was very helpful and respectful. He went above and beyond of what I expected.
Kevin Q | Premières impressions- Évaluation :
- 4
The maintenance into keys starters Mal functioning and and no one take care for future customers.
Agustin G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
robert g | Premières impressions- Évaluation :
- 1
Highest priced storage rentals in town, poor customer service, do not have have control over their own system... bound by corporate structure with no in-house ability to make decisions to best assist customers.
noel k | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Irene T | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
JOSE L | Expérience générale- Évaluation :
- 4
I rented a storage unit which went fine. I had a van reserved for the next day. There was no van available when I showed up at the available time. I had to get a 17 ft truck instead. There was not much empathy for my inconvenience and I got the sorry but "we've been really busy." That is a service issue not a customer issue. In the end, it worked out okay but equipment should be available when promised.
Sarah W | Premières impressions- Évaluation :
- 1
I had submitted a reservation to have a storage unit. When I arrived, they found my reservation and had me pay in full only to find out the unit already had a lock on it. It was still reserved under my name and there were no other units available. I had moved out of my apartment that day and had no where to put my stuff. I am still getting email about "my" storage unit when I am not in the facility or paying any money. I mentioned that the website still lists multiple available units when I walked into the building however when I complained about the website being wrong was told it was not their fault. I checked it when I came back to the car and all the listings were now gone. There website should be updated for people with extenuating circumstances. If the units are not available the website needs to reflect this and not allow people to pay and secure a spot.
Reagan S | Expérience générale- Évaluation :
- 3
Convenient and clean storage units. Monthly price is a little high.
Duane V | Expérience générale- Évaluation :
- 5
Uhaul was great! They were all so helpful and truly I appreciate everyone who made our move so much easier.
Elena E | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
MICHAEL B | Premières impressions- Évaluation :
- 5
I.got what I needed for my move. Even though Covid-19 changed some things making it more difficult and costly. I trust U-Haul because they've always been my go to for moving and storage needs. As well as when I need to rent a truck to move a piece of furniture I need. Thank you again, Uhaul.
Lana B | Premières impressions- Évaluation :
- 5
Great!
Wanda S | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Adam M | Premières impressions- Évaluation :
- 5
U all did a great job
Francine R | Premières impressions- Évaluation :
- 5
Employees are great and caring
Horace M | Expérience générale- Évaluation :
- 5
THANK YOU!!!!
Monica T | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Peter I | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael V | Expérience générale- Évaluation :
- 5
Nice place for storage. Staff was great.
Geneva F | Expérience générale- Évaluation :
- 5
Very nice experience. We just didn't need the storage any more due to life changes. Merci.
Daniel G | Expérience générale- Évaluation :
- 5
The staff were extraordinary. My move turned into a bigger stressful project then expected and the employees were phenomenal in assisting me and my changing needs. Customer Service at its VERT BEST. . Thank you
Robert D | Premières impressions- Évaluation :
- 5
Front desk person was super
glen h | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MONTELLE M | Expérience générale- Évaluation :
- 4
The U-Haul facility personnel were very friendly and helpful.
Joel B | Premières impressions- Évaluation :
- 2
Very rude
Neo P | Expérience générale- Évaluation :
- 4
Only disappointment was automatic entrance door to storage which did not work safely or effectively at times.
Jim C | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jim C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RICHARD M | Expérience générale- Évaluation :
- 5
All good!
Michael C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Natividad W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shelly N | Premières impressions- Évaluation :
- 5
Me gusto la Tarjeta Max. La seguridad me dio paz al sabre que Todos mis tesoros estaban salvos.
Irene M | Expérience générale- Évaluation :
- 5
I have had my belonging in storage at U-Haul for the past 7 year. I have never had any difficulty or issues at all. Thank you! Laura Bridges
LAURA B | Expérience générale- Évaluation :
- 5
The young woman who helped us was efficient, helpful and friendly.
William K | Premières impressions- Évaluation :
- 5
The storage units are very clean and the climate control makes them even better - the carts at the entrance are very helpful Especially if your unit is not close to the entrance - thank you for making our moving and storage experience a very easy one👍
Ivonne L | Premières impressions- Évaluation :
- 5
Love the temperature controlled unit. Lots of space and hours are great!
Gerri Y | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Selena M | Expérience générale- Évaluation :
- 5
Wait was a long one but not sure if it was because of short staffed. Other than that, everyone was friendly, helpful and professional! Merci.
Selena M | Premières impressions- Évaluation :
- 5
I could not have asked for better management and team. I am appreciative of their care, customer service and they actually remembered who I am when calling in. This UHaul Location is my #1 choice on El Paseo. Huge Thanks and Shout out!!
LAURIE M | Expérience générale- Évaluation :
- 5
If I need a storage unit again I will only get one thru I haul thank you
dianne s | Expérience générale- Évaluation :
- 5
It was fast, simple, and easy.
Justin O | Premières impressions- Évaluation :
- 5
My daughter and I utilized your facility while her stay at New Mexico State Univeristy. I have never received such great service from a U-Haul facility before. The staff always efficient and courteous, your facility well equipped with everything, and the entire property clean. I was one day late on a payment and received a courtesy call from a staff member and I was appreciative of that. Great, great service. Thank you and well done. Lina
Lina F | Expérience générale- Évaluation :
- 5
Staff willingness to help.
Irene M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Paul P | Expérience générale- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Jeannette N | Expérience générale- Évaluation :
- 5
All employees were helpful but one really stood out. John was Awesome. Thank you
Mellisa W | Premières impressions- Évaluation :
- 2
It seemed that when you rent online they throw you to the very back of the building. There can't be the excuse that this was the only one. I passed additional units that we're open.
Thomas D | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Pete Z | Expérience générale- Évaluation :
- 1
I thought the building was secure and I even asked if theres a gate code for security but there was no gate so I got charged an extra $10 dollars for a code that will not prevent a break in. I was late on my payment a couple times but the calls to collect it was rude and There was no conversation on how to resolve the situation it was just about the late fees. The door to the unit i got wouldnt close right all the time.
Jeremy S | Expérience générale- Évaluation :
- 5
Very good experience. Thank you.
Daniel G | Premières impressions- Évaluation :
- 5
Friendly, helpful employee and incredibly easy experience
brett m | Premières impressions- Évaluation :
- 5
Very clean and well secured. Very impressed with security.
Brennan L | Premières impressions- Évaluation :
- 4
Have used this place several times in the past always satisfied
Gloria S | Premières impressions- Évaluation :
- 4
Overall great bunch to deal with, very secure well monitored.
James H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
tomas s | Expérience générale- Évaluation :
- 5
Merci.
andrew l | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Leonard L | Premières impressions- Évaluation :
- 4
The unit’s door was not working properly is all, everything else was fine.
Lisa B | Expérience générale- Évaluation :
- 5
perfect.
ROBERT H | Expérience générale- Évaluation :
- 5
John and Frank were amazing!! Very professional and knowledgeable! They were truly the highlight of my week!! Thanks guys!!
cammi r | Premières impressions- Évaluation :
- 1
I will never repeat business with your dealer
SERGIO O | Premières impressions- Évaluation :
- 5
no issues. great service.
ROBERT H | Premières impressions- Évaluation :
- 4
Pretty good service all around. I would definitely use them again.
Yolanda S | Premières impressions- Évaluation :
- 5
Went out of their way to be helpful:)
Nancy M | Expérience générale- Évaluation :
- 4
The person who loaded my car on the trailer caused the under cover in the front to tear off and break. The u haul dealer in Corpus Christi said it was fasten wrong and caused the problem when he took
Raymond B | Expérience générale- Évaluation :
- 5
G. R. E. A. T
Raymond B | Premières impressions- Évaluation :
- 5
The service at El Paseo location if phenomenal, the facility impeccable and all else very reliable. Thank you U-Haul at El Paseo.
Lina F | Premières impressions- Évaluation :
- 5
Bien
CLAUDIA S | Expérience générale- Évaluation :
- 4
All was great except for the fact that once you leave even if it is the day after you paid there is no prorated refund. This needs to be part of it for me to give it full marks.
JASON C | Expérience générale- Évaluation :
- 5
The employees are great and helpful
maribel d | Expérience générale- Évaluation :
- 5
Good experience renting storage unit! Thank you
surahatat t | Expérience générale- Évaluation :
- 5
employees were very courteous and professional
palmer l | Premières impressions- Évaluation :
- 5
I had a GREAT experience. The staff were alway knowledgeable and friendly and I liked the climate control. Clean and worth the money.
Amy O | Expérience générale- Évaluation :
- 5
Thank you for the great service. Very knowledgeable and friendly front of house team! We've used your facility every summer that my daughter was attending NMSU
sydney h | Expérience générale- Évaluation :
- 5
Amazing staff! Very helpful and friendly. New owner , Leigh (?) is outstanding, courteous, and professional. He was very thorough and patient with me as he explained policies for truck rental and uni
amy C | Expérience générale- Évaluation :
- 5
great service and staff.
John R | Premières impressions- Évaluation :
- 5
All my experiences with this U-Haul on El Paseo Rd. have been wonderfully positive. This is the only storage place I could find with extended hours. The area my unit was always clean. Love the Staff!
Rohana W | Expérience générale- Évaluation :
- 5
Total and professional c are and helpfulness all the way!!
Richard C | Premières impressions- Évaluation :
- 4
Gabriel on Wednesday's visit was very helpful.
evette r | Premières impressions- Évaluation :
- 5
the team on-site were very helpful and made this process very easy.
barbara a | Premières impressions- Évaluation :
- 5
Merci.
SEAN W | Expérience générale- Évaluation :
- 4
No complaints
CARYL T | Expérience générale- Évaluation :
- 5
My long term storage experience with John and his staff was outstanding. Everything was always clean and well secured. My items after 2 plus years were just as I left them. highly recommended THANKS!
Frank L | Expérience générale- Évaluation :
- 5
My experience with Uhaul moving and storage has been excellent. My things arrived safe and sound. I would use this service again and recommend to others.
Joy M | Expérience générale- Évaluation :
- 5
Very Helpful
David H | Premières impressions- Évaluation :
- 5
Workers were helpful and professional
Bridggette P | Expérience générale- Évaluation :
- 4
Overall it was a good experience.
JOHN C | Expérience générale- Évaluation :
- 5
Thank you for your service
Arlene B | Expérience générale- Évaluation :
- 5
We were there 2 years and it was a good experience, as far as storage facilities go!
Elaine W | Expérience générale- Évaluation :
- 5
Winning
nadine n | Expérience générale- Évaluation :
- 5
They were fast, friendly and clean 😁
Brianna M | Expérience générale- Évaluation :
- 5
Great help prompt service
Adam M | Expérience générale- Évaluation :
- 5
They were friendly, very courteous and very helpful!
Jim E | Expérience générale- Évaluation :
- 5
Fantastic people they are so will to explain everything, make you feel safe and important as a truly valuable customer Thank you
robert g | Premières impressions- Évaluation :
- 5
Exceptionally clean facility. The access hours were a little shorter than when I first rented the unit, but not unreasonable. There was almost no dust when I moved out after several years.
RANDY R | Expérience générale- Évaluation :
- 5
Had a great experience will recommend
Rudy G | Expérience générale- Évaluation :
- 4
Derek rankin was awse and I rate his customer service at above and beyond a 5 🌟 rating if it was possible to give 10 🌟's I would
Evalyn f | Premières impressions- Évaluation :
- 5
Facility is well maintained and always clean
Robert E | Expérience générale- Évaluation :
- 5
Great service!
CHRISTINA O | Expérience générale- Évaluation :
- 5
Well run facility
Steve C | Expérience générale- Évaluation :
- 5
Wonderful
Bailey F | Expérience générale- Évaluation :
- 5
Would use again if I need it
juliet c | Expérience générale- Évaluation :
- 5
Very good.
Betty Z | Réservation- Évaluation :
- 5
Did not go to el paso only used the service to have my pods delivered. Driver did a grate job was friendly and knew what she was doing.
rick n | Expérience générale- Évaluation :
- 4
My only complaint is that the alarm kept going off for no reason when I opened my container, even though I had checked in at the door
Erica C | Expérience générale- Évaluation :
- 5
Great group of staff, very prompt and willing to make your experience as easy and painless as possible. Wish all business's were ran with the enthusiasm as this business.
James H | Expérience générale- Évaluation :
- 5
Great service and staff.
Raul G | Expérience générale- Évaluation :
- 1
I was constantly having trouble pulling the door up which stuck about half way up and I would have to strain my back and arm to pull it back down and then up again. Security card swipe was faulty too.
Monty S | Expérience générale- Évaluation :
- 5
Excellent everything here
Maylene V | Expérience générale- Évaluation :
- 5
Responsive and delivered Uboxes efficiently and timely.
Kimberly K | Expérience générale- Évaluation :
- 5
Kameron Jacob John All staff exceptional
Rudy G | Expérience générale- Évaluation :
- 5
Very helpful and friendly staff. Great facility and management. One of the best U-haul experiences we have had.
Michael T | Expérience générale- Évaluation :
- 5
There is no way to contact the local facility by phone. There is "press 1" for prerecorded directions or "press 2" to be connected to a national call center.
martin o | Expérience générale- Évaluation :
- 5
I do business at U-Haul Moving and Storage at El Paseo, Las Cruces, New Mexico because of their a professionalism and customer service.
Patricio G | Réservation- Évaluation :
- 4
Billing was slightly less than excellent. Also, I didn't get a final receipt and it's no longer available online less than a month after moving my stuff out.
BARBARA R | Expérience générale- Évaluation :
- 5
The process of getting the unit, using it, and then stopping service was very easy and well managed. Online management of account was very helpful and straight forward. Je les recommande fortement.
Michael Y | Expérience générale- Évaluation :
- 5
Thank you so much, to everyone at U-Haul for helping me to complete my move, and get all my things from the U-Boxes delivered on the same day I was able to move into my new place. Hoorah! Yeah!..
Lana B | Expérience générale- Évaluation :
- 5
Thanks Jacob! You were great and patient with all of the problems that I faced because of college station branch! Thanks again.
Cagla Y | Expérience générale- Évaluation :
- 5
They was always friendly and helpful
Keisha M | Expérience générale- Évaluation :
- 5
Excellent facility and very convenient
Krishnamoorthy S | Expérience générale- Évaluation :
- 5
Excellent customer service!! Staff was VERY friendly, helpful & polite. Facility is clean.
Jody P | Réservation- Évaluation :
- 5
uneventful move
Maksym R | Réservation- Évaluation :
- 5
Clean, secure facility with professional staff. Je la recommande fortement.
EDMUND B | Expérience générale- Évaluation :
- 2
The staff was very slow and there was hardly anyone in the office consistently. I couldnt find my unit,I asked for help and it took one of the employees 30 minutes to find it. Wrote my address wrong.
Julia Y | Expérience générale- Évaluation :
- 5
Thank you UHaul. Its nice to finally have all my things back again after a few months with my move and my things being stored.
Lana B | Expérience générale- Évaluation :
- 5
Very helpful and courteous staff.
Robert L | Expérience générale- Évaluation :
- 5
All team members were friendly and professional, a very busy facility. Employees were quick to assist, very well trained and knowledgeable with the equipment and installation. I give them a 10 out of
Mary M | Expérience générale- Évaluation :
- 5
Great experience
Kirsta B | Expérience générale- Évaluation :
- 5
Friendly staff and storage super convenient for my movers and I. Location was perfect well directed! Keep up the good work Mr. Camron
Yvette E | Expérience générale- Évaluation :
- 3
Facility was clean and staff nice. Reps at call center said rent due date could be changed but the staff said it couldn't. Only one access card per unit. no calls back. no access pin number.
Carrol M | Expérience générale- Évaluation :
- 5
Great people here.
David W | Expérience générale- Évaluation :
- 5
Great friendly service, clean space
barbara c | Expérience généraleServices supplémentaires à cet emplacement
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ConteneursU-Box®
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
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Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Propane
Service de propane livré directement à votre porte!
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