Évaluations des clients U-Haul Moving & Storage at El Paseo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at El Paseo

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Fernando L. le

Évaluation :

Le client n'a pas laissé de commentaire.

esther D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nora B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eddie M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gabriel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sherrie A. le

Évaluation :

Wait time is long. Phone is not answered. Mirror was broken at time of rental which was reported, they took a picture and sent us on our way. We tapped it in order to keep it from breaking off.

Sarah W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerry M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sally B. le

Évaluation :

Le client n'a pas laissé de commentaire.

sheila h. le

Évaluation :

great customer service

Eric L. le

Évaluation :

Employees were good, but some were not as friendly. The girl who really helped me out was brand new and training, but was very, very nice and helpful. The guy training her was not very happy to help. However, overall service and equipment was great. Easy and no hassle with anything. Returned the equipment and had a good experience.

Tim B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike B. le

Évaluation :

Need to work on Billing!

David V. le

Évaluation :

Air conditioning did not work. Over 100 degrees daily in desert. I informed clerk at site, who didn't appear to care. Very bad situation.

Art T. le

Évaluation :

Clean windows. Check tires. Our truck’s was fairly worn.

Minerva H. le

Évaluation :

Customer service was outstanding at both locations. Well done!

Eli T. le

Évaluation :

Le client n'a pas laissé de commentaire.

eugene h. le

Évaluation :

Very quick and easy process

Jesse H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jaimie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

John M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sherrie A. le

Évaluation :

Le client n'a pas laissé de commentaire.

William C. le

Évaluation :

U-Haul changed my drop off location, fuel was between 1/2 and 5/8, it was required to be at 5/8. charged 16.00 for this. not the way to do business ( had we not had to drive across town , would have had the EXTRA gallon of fuel required )

Nora B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Miranda M. le

Évaluation :

Manager at this location was very helpful and recommended I speak with the manager at my pickup location to see if there was some way to regain some compensation for the way my rental experience started. The trip, in general, went well after I washed the windshield myself.

Mikayla L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary F. le

Évaluation :

I reserved a truck and two furniture dollies two weeks before my move. When I arrived to pick up the equipment, I was told they only had one furniture dolly for me. The manager mechanically muttered his apologies when I complained but didn't offer to remedy the situation. To improve for the next customer, I suggest that Uhaul keep track of their equipment and let us know when something isn't available at the time we make our reserevations so we aren't taken by surprise when we get to the counter. Also, I suggest better training of managers on customer service.

Norma D. le

Évaluation :

Le client n'a pas laissé de commentaire.

jorey c. le

Évaluation :

It was a nightmare to get my trailer rented. I ended up leaving the facility 7 and a half hours later than I had originally scheduled for pickup. I was double charged for services and am still trying to get my money for the second charge returned. The staff was rude, unaccommodating after they had made multiple mistakes, and it really threw off the timing of my move. It was hands down the worst customer experience I have ever had and I would never recommend this location to anyone. Again, I am still living the headache of this location as I am trying to get my money back from being double charged.

lisa s. le

Évaluation :

They were extremely helpful!

Anthony V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jody R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rohana W. le

Évaluation :

All my experiences with this U-Haul on El Paseo Rd. have been wonderfully positive. This is the only storage place I could find with extended hours. The area my unit was always clean. Love the Staff!

Ana B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mariana o. le

Évaluation :

I would love to rate my experience with the U-HAUL company here in Urbana, IL because it was the WORST experience ever and next time I will do everything in my power to NOT use U-HAUL because of them. I have such a lovely experience with U-HAUL in Las Cruces, NM they were amazing! The U-HAUL here in Urbana needs to have everyone re-trained and also put the manager through customer service training.

ANNELIESE T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terrence M. le

Évaluation :

Some people working there or very friendly and helpful. No complaints from me.

David E. le

Évaluation :

Le client n'a pas laissé de commentaire.

SEONG CHEOL K. le

Évaluation :

Keep up the good work!

Gloria A. le

Évaluation :

All was great. Thank you.

christiana l. le

Évaluation :

Le client n'a pas laissé de commentaire.

david t. le

Évaluation :

Staff friendly and really helpful

ernesto r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tracye B. le

Évaluation :

Long wait

Darren V. le

Évaluation :

Excellent Service from Professional Staff

Jeffrey S. le

Évaluation :

Le client n'a pas laissé de commentaire.

DONALD S. le

Évaluation :

The personnel at the location that I picked up and dropped off the U-Haul truck were great. The issue that I had was that the oil level was very low and U-Haul had to send someone out to put in almost 4 quarts of oil. The call to roadside assistance did not get answered for about 30 minutes. The person I talked to finally, Rebecca, was excellent, as was The mechanic who responded to add oil to the truck.

Brian o. le

Évaluation :

easy drop off and sign off. receipt was mailed to me while I was dropping it off.

Scott S. le

Évaluation :

The representative got me in and out quickly and efficiently.

Tarkeysha B. le

Évaluation :

Worst moving experience of my lifetime. I was double charged for the moving help, refunded to incorrect CCs, my boxes were not ready at the drop off location. The drop off location failed to have a two box trailer that resulted in the move extending to 3-5 hours of work.

Mark D. le

Évaluation :

“Were the personnel helpful?” your questionnaire should read. Personnel is a collective noun and is therefore plural.

barbara v. le

Évaluation :

returning truck, had to call police. guy behind counter at 1712 N Main told me to take truck to other location. He would not take truck. He threatened me. The driver of truck had already left and I was stuck with two vehicles to drive. finally got someone to help drive off to location at 1608 El Paseo. nightmare. He didn't want to return deposit.

Debora B. le

Évaluation :

This is the BEST location in Las Cruces, other locations either don't have supplies or are closed most of the time.. Everyone at El Paseo is friendly and helpful, plus they are ALWAYS OPEN and well stocked.

Daniel P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas Q. le

Évaluation :

Le client n'a pas laissé de commentaire.

Allen P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard C. le

Évaluation :

Total and professional c are and helpfulness all the way!!

Tiofilo M. le

Évaluation :

Great and friendly service.

Jose M. le

Évaluation :

I just wish changing from an in town rental to a one way was not such a huge deal and a huge fee. Isn't uhaul business built in picking up in one location and ending in another? Also I expressed feeling unsafe driving with the trailer to several personnel on the phone and in person and nobody even acknowledged my concerns. I asked about minimum weights and safety of driving a light load or empty trailer long distance and was basically ignored.

Angel B. le

Évaluation :

The experience was good

Ray A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Denny H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jaime G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph T. le

Évaluation :

Le client n'a pas laissé de commentaire.

james b. le

Évaluation :

Top notch company if you ask me.

Alfredo R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arminda L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael H. le

Évaluation :

I was somewhat worried that the equipment would not be there, but they called the night before and said everything would be ready and it was. Good service and no hassles on either end.

William J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janet M. le

Évaluation :

Nada

edwin a. le

Évaluation :

Le client n'a pas laissé de commentaire.

evette r. le

Évaluation :

Gabriel on Wednesday's visit was very helpful.

Anthony M. le

Évaluation :

My vehicle broke down, only 2 hrs after towing a uhaul trailer. I believe that the automatic hydrolic brake system was putting a drag on my vehicle. The transmission overheated. Now it has to be repaired. Uhaul charged me 457.00 for the rental. This is wrong!!! It has put a hardship on my family.

Chris G. le

Évaluation :

Le client n'a pas laissé de commentaire.

VIOLETTA G. le

Évaluation :

I found I have 2 charges on my credit card. One was for the charge of the truck and other was from a supposed damage to the rental!!!! We asked the uhaul rep about the damages to the vehicle when we picked it up and we told that all damages were already recorded and we didn't have to do anything. Now I check my card and see another charge. Why didn't anyone notify me before just taking it upon themselves to charge my card? What if I didn't have enough money to cover $323.90 to my card? I would have been stuck with over the limit fee as well! I should have just paid cash. Now i have to wait and see what they get resolved from a Customer Action File I claimed. I did not damage this vehicle. I'm used to going over the vehicle where you pick it up so both the rep and the customer has knowledge of all damages on the rental. My husband was with me when we picked up this rental he can attest that this truck was very damaged when I got it. I also took a picture at the drop off Uhaul where we left it.

LORI A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alyce K. le

Évaluation :

Need more parking at this site.

Joesph B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rogelio M. le

Évaluation :

The manager/clerk was very efficient and professional in handling a difficult customer. I noticed this while I was waiting to be waited on. He directed another clerk to help me in a very professional manner.

Matthew L. le

Évaluation :

The equipment that I reserved was not available so I had to use a bigger truck. Normally, that would not have been an issue, but I needed to get into a space that was small, so the bigger truck made it more difficult. The equipment return drive up and processes were great!

Corey J. le

Évaluation :

You all were awesome. Thank you for helping my child get home!

Janeth M. le

Évaluation :

Very helpful and friendly service. Answered all my questions

raul g. le

Évaluation :

I got there just before closing and they unhitched trailer quickly and I was gone in 5 minutes.

Catherine L. le

Évaluation :

Le client n'a pas laissé de commentaire.

michael w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arlen D. le

Évaluation :

Le client n'a pas laissé de commentaire.

john s. le

Évaluation :

Le client n'a pas laissé de commentaire.

John W. le

Évaluation :

Le client n'a pas laissé de commentaire.

David J. le

Évaluation :

Drove to location and reserved desired equipment three days before. When we arrived for pickup, the reserved equipment had been rented to another customer. Would have been an easier job for us if we had what we needed.. even took time to reserve in advance, so you can understand our dissatisfaction with the situation.

barbara a. le

Évaluation :

the team on-site were very helpful and made this process very easy.

Oscar G. le

Évaluation :

You guys are great, thanks

edwin a. le

Évaluation :

Fast professional service

jarrod g. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sherry B. le

Évaluation :

Great Customer service and Thanks for All Of Your Help ??????

Rafael E. le

Évaluation :

Keep the young man that helped me happy. Very professional and extremely aware of his job. I am very impressed with this young man

Shannon E. le

Évaluation :

Le client n'a pas laissé de commentaire.

randy l. le

Évaluation :

Le client n'a pas laissé de commentaire.

German M. le

Évaluation :

The attendant at this location was very helpful thank you for great service

Jessica V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chase D. le

Évaluation :

Le client n'a pas laissé de commentaire.

SEAN W. le

Évaluation :

Thank you!

CARYL T. le

Évaluation :

No complaints

Roberto L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jody H. le

Évaluation :

Excellent service

John H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michel H. le

Évaluation :

Yes this is my favorite location. Always professional.

scott a. le

Évaluation :

Make sure the representative tells the customer that the return date also has a time as well as the date.

PHILIPPA E. le

Évaluation :

Le client n'a pas laissé de commentaire.

SIGURD J. le

Évaluation :

Le client n'a pas laissé de commentaire.

joe m. le

Évaluation :

1. Went 2 weeks prior to ensure I had right equipment, attendant assured me my equipment was fine. On the day of pickup the Manager stated that the 2 inch ball with 3/4 inch shaft was not acceptable and could not allow me to drive off with this equipment. He stated I required a 2 inch ball with a 1 inch shaft. So I had to go back to my residence and get the right hitch. Train you personnel better.. a failure to learn is a failure to instruct. 2. When I returned with a 2 inch ball with a 1 inch shaft, the Uhaul Rental equipment was not ready, One of the lights required repair and after trouble shooting the light, it was determined it had to be replaced. So rather than replace the tow dolly, more of my time was lost while waiting for the repair. The equipment was very worn and had damage to both tire fenders. The "manager" never mentioned or discussed that the damage was already noted and was of no concern to me. This caused an additional delay, as when I noticed the damage while loading my car, I called back to inquire about the damaged tow dolly. Very unsatisfactory......

malcolm m. le

Évaluation :

good staff friendly and polite

Genie A. le

Évaluation :

Very helpful.

danny m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Samuel G. le

Évaluation :

Staff is always friendly and efficient. Thank you.

MARCUS A. le

Évaluation :

Le client n'a pas laissé de commentaire.

leslie t. le

Évaluation :

Derek was extremely nice, professional, and helpful.

SAM S. le

Évaluation :

Tail lights on car dolly did not work. Right ramp on car dolly fell down during trip.

andrain u. le

Évaluation :

I knew I didn’t need insurance but I got it anyways because the employee was so oblivious about the insurance and left me unsure about if I’d need it. The cost itself was ridiculous fooled me into thinking it be around $20, I ended up paying $60 after my use and I didn’t go far. Wouldn’t recommend this to anyone. Call a friend with a truck if u can!

Gustavo P. le

Évaluation :

Le client n'a pas laissé de commentaire.

LUCAS R. le

Évaluation :

Staff was friendly and helpful

Casey P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Al D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen R. le

Évaluation :

Le client n'a pas laissé de commentaire.

john l. le

Évaluation :

Everything went smoothly. Truck in new condition. Cost reasonable.

RAYBURN M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michelle g. le

Évaluation :

I rented a moving truck for what was supposed to be a couple of days. Come to find out it was only rented to me for 24 hours. I would have given 5 stars but since it was a mistake on the employee that booked it's fault I'm only giving 1. Hopefully this doesn't happen to anyone else.

TERRY C. le

Évaluation :

Le client n'a pas laissé de commentaire.

emilia v. le

Évaluation :

Pleased it was open on a Sunday. Staff was extremely helpful.

Kim K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Theodore F. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROGER H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shannon E. le

Évaluation :

The guys at the Las Cruces location have always been super helpful, this time is no exception! Thanks!

Robert T. le

Évaluation :

Le client n'a pas laissé de commentaire.

dixie m. le

Évaluation :

Lower the rates, was twice as high to return to fla as it was fla to nm

Frank L. le

Évaluation :

My long term storage experience with John and his staff was outstanding. Everything was always clean and well secured. My items after 2 plus years were just as I left them. highly recommended THANKS!

James W. le

Évaluation :

Great service!!!!

David F. le

Évaluation :

Staff and Leadership well versed in there duties. Answered every question I had and assisted me with multiple issues and located an extra truck I needed for this move. Friendly, Knowledgeable, and respectful ....outstanding store. You should be proud of them as a corporation.. Thank you ..

Barbara C. le

Évaluation :

Helpful, friendly staff, good service. I love the fact that you were open on Sunday and within 15 minutes, I was able to rent a 20' truck. My friend could not have completed his house move without the truck that day. So, I'm pleased that I could support him by renting the truck :)

Lance W. le

Évaluation :

Great service

Robert B. le

Évaluation :

Le client n'a pas laissé de commentaire.

LENNY R. le

Évaluation :

Staff was friendly, Knowledgeable and Professional. The running lights were not working and the attendant knew exactly were to look for the fuse that needed replacement. I know it is his job to make sure that everything is safe, but I do believe that this staff goes above and beyond their duties. Different people attended to me upon my return, but I received the same top grade service from them. These days, customer service seems to be rare. This is a busy store and the staff was young. I was very impressed with these young people and their attention to customer service. I can't help but recognize the GM of this store. I have never met him/her, but it is my experience that you can tell a lot about management by the attitude of the employees. Good Job U-Haul. You have restored my trust. I had a bad experience in dealing with a store in Belen NM a few years ago and have not used U-Haul since until now.

Rose L. le

Évaluation :

Customer service was great and everything went very well. I would definitely use your services again.

yolanda f. le

Évaluation :

Again. People were friendly yet professional. They met me at the parking lot so it was very convenient.

Sylvia B. le

Évaluation :

Can't think of anything..the entire experience was fantastic!!! Employees were knowledgeable, patient and very professional!!!! Thank you!

Chantell R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gabriel B. le

Évaluation :

Great customer service from the time I arrived to the time I returned the vehicle.

Robert B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen C. le

Évaluation :

Le client n'a pas laissé de commentaire.

dixie m. le

Évaluation :

Le client n'a pas laissé de commentaire.

John W. le

Évaluation :

first the mirror on the drivers side would not stay in place, so as you were driving (and the vibration of the road) it would move so you could not see the road on that side. "Very Unsafe...dangerous!!!! Second the wiper blades need to be replaced totally inefficient.... again adding to dangerous driving. The gas cap light always on?

christine m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frances H. le

Évaluation :

The truck needed some work on the left mirror & lower side panel. Other than that it was all good.

Melvin M. le

Évaluation :

Same comments as above. 10 minute drop off. Much larger U-Haul operation with storage areas.

Joy M. le

Évaluation :

My experience with Uhaul moving and storage has been excellent. My things arrived safe and sound. I would use this service again and recommend to others.

Ralph H. le

Évaluation :

Le client n'a pas laissé de commentaire.

David H. le

Évaluation :

Very Helpful

Bridggette P. le

Évaluation :

Workers were helpful and professional

JOHN C. le

Évaluation :

Overall it was a good experience.

Arlene B. le

Évaluation :

Thank you for your service

Elaine W. le

Évaluation :

We were there 2 years and it was a good experience, as far as storage facilities go!

nadine n. le

Évaluation :

Winning

Brianna M. le

Évaluation :

They were fast, friendly and clean 😁

Adam M. le

Évaluation :

Great help prompt service

Jim E. le

Évaluation :

They were friendly, very courteous and very helpful!

robert g. le

Évaluation :

Fantastic people they are so will to explain everything, make you feel safe and important as a truly valuable customer Thank you

RANDY R. le

Évaluation :

Exceptionally clean facility. The access hours were a little shorter than when I first rented the unit, but not unreasonable. There was almost no dust when I moved out after several years.

Rudy G. le

Évaluation :

Had a great experience will recommend

Evalyn f. le

Évaluation :

Derek rankin was awse and I rate his customer service at above and beyond a 5 🌟 rating if it was possible to give 10 🌟's I would

Robert E. le

Évaluation :

Facility is well maintained and always clean

CHRISTINA O. le

Évaluation :

Great service!

Steve C. le

Évaluation :

Well run facility

Bailey F. le

Évaluation :

Wonderful

juliet c. le

Évaluation :

Would use again if I need it

Betty Z. le

Évaluation :

Very good.

rick n. le

Évaluation :

Did not go to el paso only used the service to have my pods delivered. Driver did a grate job was friendly and knew what she was doing.

Erica C. le

Évaluation :

My only complaint is that the alarm kept going off for no reason when I opened my container, even though I had checked in at the door

James H. le

Évaluation :

Great group of staff, very prompt and willing to make your experience as easy and painless as possible. Wish all business's were ran with the enthusiasm as this business.

Raul G. le

Évaluation :

Great service and staff.

Monty S. le

Évaluation :

I was constantly having trouble pulling the door up which stuck about half way up and I would have to strain my back and arm to pull it back down and then up again. Security card swipe was faulty too.

Maylene V. le

Évaluation :

Excellent everything here

Kimberly K. le

Évaluation :

Responsive and delivered Uboxes efficiently and timely.

Rudy G. le

Évaluation :

Kameron Jacob John All staff exceptional

Michael T. le

Évaluation :

Very helpful and friendly staff. Great facility and management. One of the best U-haul experiences we have had.

martin o. le

Évaluation :

There is no way to contact the local facility by phone. There is "press 1" for prerecorded directions or "press 2" to be connected to a national call center.

Patricio G. le

Évaluation :

I do business at U-Haul Moving and Storage at El Paseo, Las Cruces, New Mexico because of their a professionalism and customer service.

BARBARA R. le

Évaluation :

Billing was slightly less than excellent. Also, I didn't get a final receipt and it's no longer available online less than a month after moving my stuff out.

Michael Y. le

Évaluation :

The process of getting the unit, using it, and then stopping service was very easy and well managed. Online management of account was very helpful and straight forward. Highly recommend.

Lana B. le

Évaluation :

Thank you so much, to everyone at U-Haul for helping me to complete my move, and get all my things from the U-Boxes delivered on the same day I was able to move into my new place. Hoorah! Yeah!..

Cagla Y. le

Évaluation :

Thanks Jacob! You were great and patient with all of the problems that I faced because of college station branch! Thanks again.

Keisha M. le

Évaluation :

They was always friendly and helpful

Krishnamoorthy S. le

Évaluation :

Excellent facility and very convenient

Jody P. le

Évaluation :

Excellent customer service!! Staff was VERY friendly, helpful & polite. Facility is clean.

Maksym R. le

Évaluation :

uneventful move

EDMUND B. le

Évaluation :

Clean, secure facility with professional staff. Highly recommended.

Julia Y. le

Évaluation :

The staff was very slow and there was hardly anyone in the office consistently. I couldnt find my unit,I asked for help and it took one of the employees 30 minutes to find it. Wrote my address wrong.

Lana B. le

Évaluation :

Thank you UHaul. Its nice to finally have all my things back again after a few months with my move and my things being stored.

Robert L. le

Évaluation :

Very helpful and courteous staff.

Mary M. le

Évaluation :

All team members were friendly and professional, a very busy facility. Employees were quick to assist, very well trained and knowledgeable with the equipment and installation. I give them a 10 out of

Kirsta B. le

Évaluation :

Great experience

Yvette E. le

Évaluation :

Friendly staff and storage super convenient for my movers and I. Location was perfect well directed! Keep up the good work Mr. Camron

Carrol M. le

Évaluation :

Facility was clean and staff nice. Reps at call center said rent due date could be changed but the staff said it couldn't. Only one access card per unit. no calls back. no access pin number.

David W. le

Évaluation :

Great people here.

barbara c. le

Évaluation :

Great friendly service, clean space