Staff is very helpful and efficient.PATRICIA F. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at El Paseo
Pour nous contacter
Las Cruces, NM 88001
(El Paseo & Boutz)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RAYMOND O.
The electronic tester used on my truck was broken, causing them to refuse to let me off the lot with the trailer. The broken tester read my break lights being bad.. I called a friend with another truck who came down, his truck had the same issue. Instead of hooking up my truck to the trailer and testing it that way (which is eventually what happened) I wasted 5 hours and nearly 200 $on a truck rental because this location uses faulty equipment. Due to the delay, my move was done across two days instead of one, which ultimately did end up costing me more money for extra time in my apartment. For the 5 hours, massive inconvenience, and favors I had to call in from friends to figure out their equipment was broken, they took 30 $off the price of my trailer. Using this location ended up costing me about 170 $extra with the delays with my apartment. Even after figuring out the problem, the trailer's wiring was faulty and they tried to say it was my truck with the problem. Further investigation showed it was the trailer. The customer service was fine, but their equipment will ruin your moving say plans.JOHN M.
Le client n'a pas laissé de commentaire.Norma L. | Expérience générale
A darn tire repair shop with no communicationAUBREY M.
Le client n'a pas laissé de commentaire.CHARLES H.
Le client n'a pas laissé de commentaire.Gerald M.
Le client n'a pas laissé de commentaire.Jacob V.
Nothing, great customer service and equipment. The pickup and drop off location staff were great,ARTURO O.
Le client n'a pas laissé de commentaire.JESSICA M.
Le client n'a pas laissé de commentaire.JONAS S.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Ted T.
Le client n'a pas laissé de commentaire.Jeremy S.
The U-haul associate Derrick was very helpful and respectful. He went above and beyond of what I expected.Kevin Q. | Premières impressions
Le client n'a pas laissé de commentaire.PHILLIP M.
Le client n'a pas laissé de commentaire.JACQUELYN G.
Everything was as promised. Staff was very knowledgeable and willing to assist.HENRY A.
Le client n'a pas laissé de commentaire.TEMITOPE A.
Le client n'a pas laissé de commentaire.GERARDO S.
We made a reservation for our five U-Boxes on May 13th for delivery on June 11th. When June 11th came, U-Haul informed us that only one U-Box was available. The other four would not be available until the next day. Because U-Haul failed to fulfill our reservation on time, we had to spend over 1 000 $in extra fees to pay for moving help at the last minute, as well as hotel reservations we had made on the assumption we would be leaving our home on the 11th, which we could not refund. U-Haul did not offer to compensate us for these losses. We will not be using U-Haul in the future ever again.jeremy C.
Le client n'a pas laissé de commentaire.NANCY K J.
The staff was very friendly and made the check in/ check out process easy.Damian L.
Two trucks became unavailable for my reservation my moving date and people assisting me were pushed back a day. Lost a ton of time. I ended up in a 26 ft truck that I had no choice to take. Tank was at a quarter of a tank. My issue here is that one I took a half empty truck and put 120 dollars worth of gas into something that I would've never used in a smaller truck. Associates that I spoke to out of the reservation site on the phone on the original reservation date could care less and told me to figure it out in the store, and in person were not taking my issues seriously let alone did they know what was going on even though all representatives i have spoke to via phone had said they had notated the issues.. They couldn't find the keys to the vehicle just an all around Poor experience. Follow up calls were non existent.KALEB L.
Le client n'a pas laissé de commentaire.SCOTT W.
Usual excellent U Haul equipment. Excellent staff at this location, working hard and successfully to take care of their customersWILLIAM R.
Le client n'a pas laissé de commentaire.Kenneth B D.
Le client n'a pas laissé de commentaire.Fred G.
I reserved a pick-up truck and received a call the day of my reservation from the store manager to inform me that my original reservation would not be available. I would just say that when a customer makes a reservation, the vehicle they reserve should be available when they go pick it up.LORA G.
Safety check the tires and keep them in a safe and serviceable stateSara B.
It appeared as though we were being charged for every little thing for the flatbed tow and I thought we should have received a military discount.AARON B.
The maintenance into keys starters Mal functioning and and no one take care for future customers.Agustin G. | Expérience générale
Le client n'a pas laissé de commentaire.robert g. | Premières impressions
Everything was fantastic for my journey! Thanks!!!GALAN H.
Highest priced storage rentals in town, poor customer service, do not have have control over their own system... bound by corporate structure with no in-house ability to make decisions to best assist customers.noel k. | Expérience générale
VERY HAPPY WITH THE PEOPLE WHO WORKED WITH ME AND THE SERVICE I RECIVED ALL TOP SERVICE. WILL RECOMMED TO ALL MY FRIENDS. THANK YOU SO MUCH THE CARGO VAN WAS GREATD FOR ANY WOMEN.SANDRA L.
Le client n'a pas laissé de commentaire.DAVID T.
The employees there are the best! Every question was answered, every request taken care of. I will definitely return. Thank you all for your excellent customer service!EMILIA C.
Robert was friendly and competent.LORETTA B.
Le client n'a pas laissé de commentaire.YOLANDA K.
Thank you for the kind and efficient service!EDWARD K.
Padilla was awesome. Remembered me and took care of my concern.LENNY P.
Le client n'a pas laissé de commentaire.LUCINDA K.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.Adam Z.
Le client n'a pas laissé de commentaire.JAVIER G.
No suggestionsThomas H.
Le client n'a pas laissé de commentaire.ZANTE G.
Le client n'a pas laissé de commentaire.ANTHONY M.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Paul A.
The on hold message keeps encouraging you to go online to extend your rental but when you do so it tells you that the item you are renting is not available to be renewed even though you still have it and then they call you later after you've spent 45 minutes on the phone and time on the internet trying to renew it and let you know oh no problem you can bring it back tomorrow. It is so aggravating to sit on the phone on hold and hear that message over and over and try to do it online in it never let youMONTY S.
Le client n'a pas laissé de commentaire.JOE R.
The staff is very helpful, explained how the equipment worked, made sure the trailer was hooked up. The property was clean and clearly marked. Wonderful staff!Lynn B.
Robert was fantastic and extremely helpful!! Terrific help!KEVIN V.
Le client n'a pas laissé de commentaire.BARBARA Z.
Your employees are always great and very friendly to deal with. The rental process is kind of slow and the pick up and drop off procedures are vague and confusing. It seems both these locations, las cruces and Concord dont have enough room to maneuver the equipment around. Like a big sign "pick up here" and "drop off here"MARK M.
Le client n'a pas laissé de commentaire.RANDAL B.
Le client n'a pas laissé de commentaire.Irene T. | Expérience générale
We drove through driving rain and the trailer door leaked. Could have been avoided if weather stripping had been more completely checked. All else was fine.Mark M.
Simply stay true to the needs of the public and your customers, unlike unscrupulous U-haul dealers in California; who gouge the customers... Your business was very clean and heavily stocked. Your employees were well versed and easy to speak with. If and when my son moves, I'll be surely calling upon your assistance again.LANIEL C.
Le client n'a pas laissé de commentaire.JOSE L. | Expérience générale
I rented a storage unit which went fine. I had a van reserved for the next day. There was no van available when I showed up at the available time. I had to get a 17 ft truck instead. There was not much empathy for my inconvenience and I got the sorry but "we've been really busy." That is a service issue not a customer issue. In the end, it worked out okay but equipment should be available when promised.Sarah W. | Premières impressions
Great staff.JERRY L.
Very good experience all around.MICHAEL S.
Le client n'a pas laissé de commentaire.TYSON K.
Le client n'a pas laissé de commentaire.FRANCENE G.
I had submitted a reservation to have a storage unit. When I arrived, they found my reservation and had me pay in full only to find out the unit already had a lock on it. It was still reserved under my name and there were no other units available. I had moved out of my apartment that day and had no where to put my stuff. I am still getting email about "my" storage unit when I am not in the facility or paying any money. I mentioned that the website still lists multiple available units when I walked into the building however when I complained about the website being wrong was told it was not their fault. I checked it when I came back to the car and all the listings were now gone. There website should be updated for people with extenuating circumstances. If the units are not available the website needs to reflect this and not allow people to pay and secure a spot.Reagan S. | Expérience générale
Jessica and her coworker who helped me were polite and knowledgeable and instilled a sense of confidence.Craig S.
Le client n'a pas laissé de commentaire.Zachary G.
Convenient and clean storage units. Monthly price is a little high.Duane V. | Expérience générale
Cancel G &P location. They were not open when I arrived to pickup my trailer as promised on contract. Trailer in lot full of bird dropping and dead birds. Did not return phone call. Bad excuse for U-Haul. El Paseo was excellent.CARLOS R.
All of the employees were very friendly and helpfulJOHNNY G.
Uhaul was great! They were all so helpful and truly I appreciate everyone who made our move so much easier.Elena E. | Premières impressions
They help me load my car in a timely and efficient manner. When I let them know the gas gauge amount was lower than stated on the contract, they made the corrections. They did not tell me about having a mileage limit. So because of the time I got to Tucson it was too late to drop off the car. I had to double back the next morning to drop off the car then go back where I was staying before I could return the truck and trailer because I had to make arrangements with friends for a ride. I went over the mileage limit and had to pay more, but it was a reasonable amount.BETTYANN B.
Le client n'a pas laissé de commentaire.LENNY P.
Le client n'a pas laissé de commentaire.LENNY P.
Le client n'a pas laissé de commentaire.RUBI S.
The lady who helped me was awesome!!!! Very professional. I think she deserves raise. The lady who helped me hook my toe dolly up. The people inside were nice courteous and professional. Thank you so much. I didn't have running lights on the way home on my toe dolly. Not sure if it was the plug on my truck. Thank you guys for everything.STEVEN D.
Le client n'a pas laissé de commentaire.CARLOS M.
Le client n'a pas laissé de commentaire.Randy K.
Le client n'a pas laissé de commentaire.kristin K.
Le client n'a pas laissé de commentaire.Jovanna P.
My pick up location was changed to this location the day before pick up. I chose my location because of conveinance, change the location caused me issues finding a ride.JAMES J.
I got to the location to drop my unit off at 2:05. I know, because my husband called to say he was on his way to pick me up. My drop off time was 2:30. At 2:26 my husband called again and said he had an appt at 2:30 and needed to leave. I asked what the hold up was and was told the young man was having issues getting mileage. I had to leave and was assured my card would be charged and I would get an email. My unit was not checked in till 2:32 and I was charged another 29 $rental fee and another 14 $insurance. I had the vehicle there well before the drop off time. Being charged an extra day rental fees because an employee was having issues completing their job is just so wrong. I feel swindled out of money. Two minutes. How ridiculous.ANNETTE N T.
Le client n'a pas laissé de commentaire.Yuxin Y.
Le client n'a pas laissé de commentaire.MICHAEL B. | Premières impressions
Le client n'a pas laissé de commentaire.DENISE J.
Le client n'a pas laissé de commentaire.LORIE D.
The gage gas is not working really goodGUERRERO V E.
Le client n'a pas laissé de commentaire.JODI C.
Please feel free to contact me to discuss, if interested.MICHAEL P.
Le client n'a pas laissé de commentaire.ABIGAIL T.
Le client n'a pas laissé de commentaire.KEVIN J.
Le client n'a pas laissé de commentaire.JOHNPAUL D.
Le client n'a pas laissé de commentaire.DWIGHT W.
Le client n'a pas laissé de commentaire.DAVID M.
Employees at this location were so very polite and helpfulJennifer L.
Le client n'a pas laissé de commentaire.BRYAN B.
The drop off location was very professional. They were super courteous and helpful. The facility was super clean. The exact opposite of the pick-up location.Jason B.
I.got what I needed for my move. Even though Covid-19 changed some things making it more difficult and costly. I trust U-Haul because they've always been my go to for moving and storage needs. As well as when I need to rent a truck to move a piece of furniture I need. Thank you again, Uhaul.Lana B. | Premières impressions
Le client n'a pas laissé de commentaire.JUSTIN F.
A newer truck. ðŸ˜FRANK M.
Le client n'a pas laissé de commentaire.MICHAEL F.
Le client n'a pas laissé de commentaire.Raul C.
Charge the amount for the unit that was first quoted. They raised the amount about 30 or 40 percent when I picked up the unit. I probably will never use Uhaul again.MICHAEL D.
Le client n'a pas laissé de commentaire.Ethel P.
I have rented from here before and had great experiences. I understand there was a malfunction in their program, (i.e. were not able to take payments, give receipts, and close out my return). But the employees lacked professionalism and interest.SERGIO C.
Excellent serviceROBERT L.
Excellent customer service by Clayton.SUSAN W.
Pleased.. Staff were competent, efficient and friendly. I really like the convenient pull-in bay when I returned the vehicle and the staff person who was there when I arrived. My only suggestion would be a more thorough orientation to the vehicle before releasing it for use. That said, I think your reservation website was abysmal. No reason why I should not be able to get a general quote for a vehicle rental in a simple, straightforward manner. As it was, I went directly to the location to inquire b/c I could not navigate the option without seemingly providing my credit card information beforehand. Not appreciated and a big turnoff which nearly led me to one of your competitors. One last note: If you request survey information, do something with it!KARL P.
Le client n'a pas laissé de commentaire.JUSTIN P.
Great!Wanda S. | Premières impressions
Le client n'a pas laissé de commentaire.Adam M. | Premières impressions
U all did a great jobFrancine R. | Premières impressions
Employees are great and caringHorace M. | Expérience générale
THANK YOU!!!!Monica T. | Expérience générale
Le client n'a pas laissé de commentaire.Peter I. | Expérience générale
Le client n'a pas laissé de commentaire.Michael V. | Expérience générale
Nice place for storage. Staff was great.Geneva F. | Expérience générale
Very nice experience. We just didn't need the storage any more due to life changes. Merci.Daniel G. | Expérience générale
The staff were extraordinary. My move turned into a bigger stressful project then expected and the employees were phenomenal in assisting me and my changing needs. Customer Service at its VERT BEST. . Thank youRobert D. | Premières impressions
Front desk person was superglen h. | Expérience générale
Le client n'a pas laissé de commentaire.MONTELLE M. | Expérience générale
The U-Haul facility personnel were very friendly and helpful.Joel B. | Premières impressions
Very rudeNeo P. | Expérience générale
Only disappointment was automatic entrance door to storage which did not work safely or effectively at times.Jim C. | Expérience générale
Le client n'a pas laissé de commentaire.Jim C. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD M. | Expérience générale
All good!Michael C. | Expérience générale
Le client n'a pas laissé de commentaire.Natividad W. | Expérience générale
Le client n'a pas laissé de commentaire.Shelly N. | Premières impressions
Me gusto la Tarjeta Max. La seguridad me dio paz al sabre que Todos mis tesoros estaban salvos.Irene M. | Expérience générale
I have had my belonging in storage at U-Haul for the past 7 year. I have never had any difficulty or issues at all. Thank you! Laura BridgesLAURA B. | Expérience générale
The young woman who helped us was efficient, helpful and friendly.William K. | Premières impressions
The storage units are very clean and the climate control makes them even better - the carts at the entrance are very helpful Especially if your unit is not close to the entrance - thank you for making our moving and storage experience a very easy one👍Ivonne L. | Premières impressions
Love the temperature controlled unit. Lots of space and hours are great!Gerri Y. | Expérience générale
Le client n'a pas laissé de commentaire.Selena M. | Expérience générale
Wait was a long one but not sure if it was because of short staffed. Other than that, everyone was friendly, helpful and professional! Merci.Selena M. | Premières impressions
I could not have asked for better management and team. I am appreciative of their care, customer service and they actually remembered who I am when calling in. This UHaul Location is my #1 choice on El Paseo. Huge Thanks and Shout out!!LAURIE M. | Expérience générale
If I need a storage unit again I will only get one thru I haul thank youdianne s. | Expérience générale
It was fast, simple, and easy.Justin O. | Premières impressions
My daughter and I utilized your facility while her stay at New Mexico State Univeristy. I have never received such great service from a U-Haul facility before. The staff always efficient and courteous, your facility well equipped with everything, and the entire property clean. I was one day late on a payment and received a courtesy call from a staff member and I was appreciative of that. Great, great service. Thank you and well done. LinaLina F. | Expérience générale
Staff willingness to help.Irene M. | Premières impressions
Le client n'a pas laissé de commentaire.Paul P. | Expérience générale
Le client n'a pas laissé de commentaire.Jeannette N. | Expérience générale
All employees were helpful but one really stood out. John was Awesome. Thank youMellisa W. | Premières impressions
It seemed that when you rent online they throw you to the very back of the building. There can't be the excuse that this was the only one. I passed additional units that we're open.Thomas D. | Online Move In
Le client n'a pas laissé de commentaire.Pete Z. | Expérience générale
I thought the building was secure and I even asked if theres a gate code for security but there was no gate so I got charged an extra 10 $dollars for a code that will not prevent a break in. I was late on my payment a couple times but the calls to collect it was rude and There was no conversation on how to resolve the situation it was just about the late fees. The door to the unit i got wouldnt close right all the time.Jeremy S. | Expérience générale
Very good experience. Thank you.Daniel G. | Premières impressions
Friendly, helpful employee and incredibly easy experiencebrett m. | Premières impressions
Very clean and well secured. Very impressed with security.Brennan L. | Premières impressions
Have used this place several times in the past always satisfiedGloria S. | Premières impressions
Overall great bunch to deal with, very secure well monitored.James H. | Expérience générale
Le client n'a pas laissé de commentaire.tomas s. | Expérience générale
Merci.andrew l. | Expérience générale
Le client n'a pas laissé de commentaire.Leonard L. | Premières impressions
The unit’s door was not working properly is all, everything else was fine.Lisa B. | Expérience générale
perfect.ROBERT H. | Expérience générale
John and Frank were amazing!! Very professional and knowledgeable! They were truly the highlight of my week!! Thanks guys!!cammi r. | Premières impressions
I will never repeat business with your dealerSERGIO O. | Premières impressions
no issues. great service.ROBERT H. | Premières impressions
Pretty good service all around. I would definitely use them again.Yolanda S. | Premières impressions
Went out of their way to be helpful:)Nancy M. | Expérience générale
The person who loaded my car on the trailer caused the under cover in the front to tear off and break. The u haul dealer in Corpus Christi said it was fasten wrong and caused the problem when he tookRaymond B. | Expérience générale
G. R. E. A. TRaymond B. | Premières impressions
The service at El Paseo location if phenomenal, the facility impeccable and all else very reliable. Thank you U-Haul at El Paseo.Lina F. | Premières impressions
BienCLAUDIA S. | Expérience générale
All was great except for the fact that once you leave even if it is the day after you paid there is no prorated refund. This needs to be part of it for me to give it full marks.JASON C. | Expérience générale
The employees are great and helpfulmaribel d. | Expérience générale
Good experience renting storage unit! Thank yousurahatat t. | Expérience générale
employees were very courteous and professionalpalmer l. | Premières impressions
I had a GREAT experience. The staff were alway knowledgeable and friendly and I liked the climate control. Clean and worth the money.Amy O. | Expérience générale
Thank you for the great service. Very knowledgeable and friendly front of house team! We've used your facility every summer that my daughter was attending NMSUsydney h. | Expérience générale
Amazing staff! Very helpful and friendly. New owner , Leigh (?) is outstanding, courteous, and professional. He was very thorough and patient with me as he explained policies for truck rental and uniamy C. | Expérience générale
great service and staff.John R. | Premières impressions
All my experiences with this U-Haul on El Paseo Rd. have been wonderfully positive. This is the only storage place I could find with extended hours. The area my unit was always clean. Love the Staff!Rohana W. | Expérience générale
Total and professional c are and helpfulness all the way!!Richard C. | Premières impressions
Gabriel on Wednesday's visit was very helpful.evette r. | Premières impressions
the team on-site were very helpful and made this process very easy.barbara a. | Premières impressions
Merci.SEAN W. | Expérience générale
No complaintsCARYL T. | Expérience générale
My long term storage experience with John and his staff was outstanding. Everything was always clean and well secured. My items after 2 plus years were just as I left them. highly recommended THANKS!Frank L. | Expérience générale
My experience with Uhaul moving and storage has been excellent. My things arrived safe and sound. I would use this service again and recommend to others.Joy M. | Expérience générale
Very HelpfulDavid H. | Premières impressions
Workers were helpful and professionalBridggette P. | Expérience générale
Overall it was a good experience.JOHN C. | Expérience générale
Thank you for your serviceArlene B. | Expérience générale
We were there 2 years and it was a good experience, as far as storage facilities go!Elaine W. | Expérience générale
Winningnadine n. | Expérience générale
They were fast, friendly and clean 😁Brianna M. | Expérience générale
Great help prompt serviceAdam M. | Expérience générale
They were friendly, very courteous and very helpful!Jim E. | Expérience générale
Fantastic people they are so will to explain everything, make you feel safe and important as a truly valuable customer Thank yourobert g. | Premières impressions
Exceptionally clean facility. The access hours were a little shorter than when I first rented the unit, but not unreasonable. There was almost no dust when I moved out after several years.RANDY R. | Expérience générale
Had a great experience will recommendRudy G. | Expérience générale
Derek rankin was awse and I rate his customer service at above and beyond a 5 🌟 rating if it was possible to give 10 🌟's I wouldEvalyn f. | Premières impressions
Facility is well maintained and always cleanRobert E. | Expérience générale
Great service!CHRISTINA O. | Expérience générale
Well run facilitySteve C. | Expérience générale
WonderfulBailey F. | Expérience générale
Would use again if I need itjuliet c. | Expérience générale
Very good.Betty Z. | Réservation
Did not go to el paso only used the service to have my pods delivered. Driver did a grate job was friendly and knew what she was doing.rick n. | Expérience générale
My only complaint is that the alarm kept going off for no reason when I opened my container, even though I had checked in at the doorErica C. | Expérience générale
Great group of staff, very prompt and willing to make your experience as easy and painless as possible. Wish all business's were ran with the enthusiasm as this business.James H. | Expérience générale
Excellent customer service!! Staff was VERY friendly, helpful & polite. Facility is clean.Jody P. | Réservation
Services supplémentaires à cet emplacement
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Nous vendons des centaines de produits qui facilitent les déménagements!
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