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Did not reach out when their was an issue resulting in a late fee. Very unsatisfactory service!
Satisfied
I asked for a dolly to help with my move, since I am a disabled veteran. I was told that specific location had no dollies available. So I went to Lowe's to purchase one. When I arrive at my apartment and open the back door, to my surprise, there WAS a dolly, one I certainly could have used instead of purchasing one. I was so upset when I returned the truck. I wanted to know why I was lied to, only to receive the answer “I didn't know there was a dolly in the truckâ€. Unbelievable, and unacceptable!!!! I would like to speak to someone higher up
The technician that assisted me was awesome
Discount
What an amazing people and facility.
Good customer ser Thank you
Great service from beginning to end
The truck was not cleaned properly. It was animal hair in the truck. I mentioned it to the Clerk and was told the vacuum wad not working. I had to have the truck cleaned. When inquired about it again to inform them about my experience, I was told if I didn't have pictures it was nothing they can do or me.
Great serbice, walked in and out with a two day rental.
I want to know why I was charge so much. Because the gentleman told me my total was $65.00. And when I turned in the truck. He said that he was going to charge me $131. And he didn't say why. So I'm asking why?
Great staff and service
I needed to rent a truck for a few hours to move some stuff from my garage to a storage unit. I went online and reserved a van at from the Uhaul place on 8450 Montana Ave, El Paso TX. While doing so I added my credit card information, uploaded a copy of my drivers licences, and everything else they needed. I get to the store the clerk asked to see my ID I give it to her as requested, then she said she needs to see a bill or something else with my address on it to prove I live there. Who the hell walks around with an electric bill in their back pocket. I go to my car and grab my insurance card. I hand it to her and she looks at it then takes a picture of it. At this point you have my credit card information, a copy of my drivers license, you just seen my Military ID, and I just gave you a copy of my insurance card. Then she tells me I need an alternate number to reach you at incase you dont answer. Now I'm getting pissed. I give her my neighbors number she proceeds to call him in front of me to ask if he knows me and that I'm renting a Uhaul and used his name. I've given up less information buying a car more less renting one for a few hours. I will never go back to this place ever again.
Great customer service. I pulled in with the trailer I rented and the uhaul staff took care of the rest. I didn't have to get out to assist with dropping the trailer from my vehicle.
The representative that assisted me with my return was very helpful and has great customer service skills.
Friendly and quick return
I would've given it 5 stars if my reservation had not been changed last minute
Great service on both ends - really nice people. Perfect experience.
At least Tie down the equipment so that they don't get thrown all over the truck when moving
Drivers door didn't close properly. Very rude customer service call
Customer service is absolutely horrible
All good
Good experience. They helped me unload and check out.
Leo the manager at location provides excellent customer service. I highly recommend this location to anyone needing to rent a truck or storage. A++
The headlight on the driver side is to dim but everything is was excellent the person that helped us was amazing thank you.
I received excellent service from Brielle and other staff members which made the rental a very pleasant experience . I will come back here for my rentals needs Don
Great customer service.
Great customer service. Reliable equipment. I was a walk-in twice and made a reservation once. All 3 times they had what I needed.
This experience was a lot better than the previous. The lady behind the counter was very friendly and professional. Great customer service, attention to detail, and was in a great mood (even at the end of the day). This experience made me feel welcomed. The whole experience this time was excellent. The only thing that could possibly make it better is to get it for free or discounted. Other than that, it was perfect and I don't see how it could be improved. Keep up the great work, thank you.
Nothing. Everyone was wearing masks & were so helpful. I had been given the truck with a half tank of gas and told to rtn it with the same amount. The stuff member said this was odd & looked at my contract which reflected the laziness of the staff on Barnet....my account was adjusted and I went on my way. I've used this drop off in the past and always found everyone to be friendly, knowledgeable & courteous.
The person behind the counter did his job well, however, he could be a little more friendly. He seemed unhappy to be there. He wasn't really rude per say but almost upset that people come in to rent equipment.
The gentleman who helped me was not very informative from the start. It's as if he was rushing to get customers in and out. His answers were quick and short. He did not inform me that a text message was going to be sent prior to taking the rental for the inspection. When I told him it expired he said rudely I needed to do that ASAP and he could not do anything else for me. Not helpful at all. I asked him about the about the whole return process and all he said was to return it in one of the 3 lanes after hours. I learned the hard way and had to make a second trip out to the site after dropping off the rental. All simply because he failed to mention you need to go to a website and be present on site to finalize the return. The only positive thing I can say was the 1800 customer service rep I spoke with helped me thru the whole return process step by step as this should of been done from the actual employee (s) at the location of which you are renting from.
Nothing
I was a walk-in, having no reservation. They had the vehicle I needed. It was clean, ran well, and had no problems. Desk clerk, vehicle check out clerk, and vehicle check in clerk all professional, happy people.
Individual that received the equipment which said he was the manager on duty has a snotty attitude.
I had a very bad experience, checking in and returning equipment employees need better training and customer service skills I did everything online to save time and when I picked up none of my info was on the system
I was switched to this location because where I normally rent, didn't have a 20' truck available. When I showed up the gentleman informed me he only had a 15'.
Mr. Rubalcaba was extremely helpful and assured me of the facility. I felt assured of the safety and cleanliness of the facility. I felt confident in placing my household items in this facility. Thank you.
I was charged extra for the Uhaul employee to remove the chains, hitch, etc in order to move my vehicle off of the auto transport. I could not believe that I was expected to do this. I would suggest that Uhaul include this extra charge at the time of my reservation so that when I return it the Uhaul employee knows that this has been charged to already and that he knows to automatically take care of the auto transport.
Well, I was really tired and overwhelmed when I went to the montaña location and I totally forgot to rent a dolly. I would've appreciated it very much if the representative would've asked me if I needed something else because I would've remembered. Otherwise, she was nice.
Best storage facility i have ever used. Very secure and clean. Staff was always courteous and helpful.
Very clean
I forgot my military order, the associate told me to bring it with me when I turn the truck back and they will remove the taxes. When I return the truck, the associate told me no I need to do that when I pickup the truck.
Stop the false advertising of prices
Awsome customer service
I was not informed that renting a trailer for transporting your vehicle had a flat rate. I was suppose to have the trailer for 4 days but I got to my end location early so I returned the trailer earlier. When turning in the trailer that's when I was informed that their was a flat rate. Then responded with it's in the contract. A contract that I never signed.. I just spent $449.90 to use the trailer for two days to move my car to my duty location.
Have contactless payment. Be able to complete the contract on your own personal device and just scan the QR code when arriving at the store.
Nothing everything was excellent !
Price was a false advertisement
They don't answer the phone. Not friendly.
Everything went smoothly - ONE suggestion - employees who attach car carrying trailers for the U-HAUL renters should be more specific and detailed with their demonstrations. MANY people are renting something like that for the first time and could use better explanation. For example that the side guards can be opened to allow the door on the car to be opened. NEVER SHOWN THAT aspect - so when we put a small car on the trailer - could not open car door - ended up crawling out the window and could not close window - had to tape cardboard over it all the way to California!! Someone over there with more experience made us look stupid when he showed us how to flip the side trailer walls!!!!
Terrible customer service at this location. Employee did a bad job of explaining charges and had a “take it or leave it “ attitude.
Be sure proper maintenance are conducted, The power steering was making noise and not working properly.
Stay the same keep up good job!
Great experience fast check in and out
Give a discount when the vehicle reserved is not available. Calling it an upgrade is not true when you pay the full price for the next bigger vehicle.
There is not enough parking for customers. That website name the location did not match up on what they wanted required for a person pick up Rental vehicle. According to the website uploading your license and doing everything on the website is supposed to be faster. But instead it take me 25 minutes to get my vehicle. I don't know how that is fast and easy.
Huge and efficient location. Loved it!
Overall awesome service. The only thing I can think of is maybe asking if people need a dolly because I found my self needing it.
Seemed to me if you are not of hispanic or white decent, you will be stereotyped and treated accordingly. I felt unwelcomed, stereotyped as untrustworthy. Not a good experience.
Great customer service
My move in was great the only glitch was me, the first day I went to the wrong locker and set off the alarm. The employee was very nice and friendly after I showed him my ID(that is what makes storing there great). The second day I set off the alarm again this time not entering my access code. So all in all I caused the most problems in moving in.
I enjoy going to this location the staff is always friendly and very helpful. I know when I go to this location that customer service is going to excellent.
Awesome facility and customer service! Keep up the great work!
Not kept cool enough. Otherwise excellent.
At this point they owe us some money for rent we paid and we moved out early. How do we go about getting that back?
Great customer service. Very clean and well organized.
Used you for yrs and no problem with anything .
Thank you for your kind service. Ms Gonzalez
The young lady was super helpful and polite
Staff was very helpful, courteous & professional.
A big shout out to Mr. Leonard for an exceptional job. He is always willing to go the extra mile for the customer. Overall experience was out of this world. Keep up the great work to all employees at this location. Thank you again. Billy S.
too pricey
Thank you for helping during this time. Customer service is excellent. I’m so thankful
If been with you all for 15 years thank you so much
Service is awful. Processing payment is archaic and cumbersome.
Great...
From Vegas to El Paso, U-Haul Staff were very friendly and I give high praise to the Mgr. who was really helpful with his accomodations on the dolly he had to loan me n Vegas. GREAT job.
Great facility. Thank you for the service.
Awesome staff, very helpful.
The elevador was out of order for more than a month. Tha was very inconvenient. Other than that everything was great. Store manager is great thank you.
I would like to say that GM B. Slack at the N. Las Vegas storage went over and beyond the call of duty because my original quote of the Dolly was not available when I showed up to pick up my rental.
The facility and staff was great. Only had an issue when the elevator was down for maintenance and I couldn’t move certain things in or out the facility. But the overall service was great!
The latch on my unit needs repair or replacement. It was extremely difficult to secure.
Elevator out of service took me 8 trips using stairs to get my stuff out of storage-- lesson learned never get a storage unit on second floor!
This is a busy facility. Counter staff was professional and helpful at the time I made the reservation as well as in person. Facility was clean and carts to assist moving my belongings were available
Staff worked well and communicated with me well. Friendly and willing to help. Site is well maintained and makes you fell welcome and secure.
Best experience with a U-Haul facility ever. Will definitely use them again when needed.
I had problems accessing twice. Besides that everything was great. Fix the after hours door.
Staff helpful.
I’ve went through a long process on when to return my trailer by, and was told Friday was my day. Low and behold Friday @9am was my day, that bit was left out and not highlighted until I had the bill
For a variety of work & personal reasons, i have had to use storage facilities throughout the U.S. & since 2004, here in El Paso. Hands-up, this Montana Ave. facility has been the best all around!
The service was great and very helpful
Leo and his team are amazing. Made me feel better about U-Haul. The site in Georgia treated me very bad but this El Paso based team are top notch.
Different year and different situation, same great customer service and a great experience. A HUGE thank you to UHaul and all af the staff.
-Everything was perfect! If and when I need a storage facility, I will come back to yours! Thank You!
One of the best U-Haul facilities Ive seen. Staff was also very friendly and very helpful.
Secured a storage unit last minute, was not disappointed at all! Great place, clean units, carts and moving equipment made available, and 24 hour security. Can’t beat it!
Ccc
This facility is very well maintained.
Friendly staff, clean and well maintained facility.
Lighting was not very good, but overall I was very happy with the service.
Awesome service!!!! Always responding to my questions. Nice nice people !!!
It was clean and there were no bugs but it was tooooo expensive.
Excellent facility
I asked management to cut the lock for me as I am out of town. The only thing in the unit was the rat traps they had initially. The manager said she would. She did not and charged me for a year of use
Good customer service and fast
Employees are very helpful and informed the facility was always clean
Great place
Excellent experience. Staff was knowledgeable, friendly and the service was fantastic!
The process for the return of all 3 UHaul trucks we rented was smooth sailing. Service was quick & efficient. Thanks to all personnel.
Very nice man at the counter ,very helpful
Amazing. Will definitely use again and recommend to others!!
Excellent facility and staff, Leonard/Leo Super, Super !!,
Payment schedules and UHAULS lack of willingness to adjust due dates of rent to the end of the month so they can collect rent for time not even used is riduculous and criminal. Would not recommend
Very well maintained facility. Employees are courteous and professional.
After my experience with the U-Haul in Lynchburg, VA, I realized how blessed I have been to have had this service in El Paso, TX, as customer service was consistently stellar. Thank you.
Excellent service.
I will use you again.
Staff was always helpfulnandcavailable!!
Service was fine. They just kept raising the price and I was not notified until I call in to pay.
