Évaluations des clients U-Haul Moving & Storage at El Paso Airport

The vehicle I rented needs transmission work. It was having trouble changing gears. The employees were nice and helpful tho.

Great service. Very happy

Great...

After visiting a couple of U-haul stores, the guy who works there named Jorge, if I am not mistaken, was so cool and informative that made my mind on choosing your brand over others. However, locations like N Mesa street the people who attended me there were extremely rude and unhelpful.

They had what i needed, and was on my way in great time.

The service was excellent!!! I would recommend this location to everyone.

Don't change a thing. Exceptional employees and fantastic customer service!

Just want to know about the deposit I payed of $60.

From Vegas to El Paso, U-Haul Staff were very friendly and I give high praise to the Mgr. who was really helpful with his accomodations on the dolly he had to loan me n Vegas. GREAT job.

It is not my first time at this location. It has always exceeded my expectations.

No on helped me after I got outside to understand what to do. Then when I got back they tried to pin damage on the roof on me! Extra charges for miles I didn’t drive and poor experience. Never again

To bring a bill and a 100 Deposit

Great facility. Thank you for the service.

Excellent customer service

The gentlemen that assisted me was friendly and patient, he looked over the vehicle while I was there checked the fuel gauge and made sure everything was fine

Excellent service! Very courteous and accommodating!

Equipment service location was great thank you very much will use again and will recommend used to work at U-Haul and Gilbert Arizona with claws Johnson I was his assistant manager back into thousand and one

NO CREDIT has been issued for the unused days and it's been 30 days since it was returned. The 4x8 was too small so rented a 6x12. the following morning. I was told the credit would be issued, There has been no credit.

Great customer service. I’m very happy.

everything quick,smooth and easy. trailer had no issues. haul my son car home . Wish i could purchase one from them.

clean equipment . send employee to customer Service training.

Awesome staff, very helpful.

Great service could not have done it without a u haul truck first experience great service good customer care you made feel important great customer service quick and easy thanks

The elevador was out of order for more than a month. Tha was very inconvenient. Other than that everything was great. Store manager is great thank you.

I would like to say that GM B. Slack at the N. Las Vegas storage went over and beyond the call of duty because my original quote of the Dolly was not available when I showed up to pick up my rental.

None

Reservation customer service agent didn’t reserve truck for the correct days for rental and didn’t follow up with the email confirmation as stated, had to call again to verify my reservation so make sure agent is accountable for mistake and review procedures

Nothing to improve. Best u-haul rental place I've used!

The facility and staff was great. Only had an issue when the elevator was down for maintenance and I couldn’t move certain things in or out the facility. But the overall service was great!

The latch on my unit needs repair or replacement. It was extremely difficult to secure.

There was only one employee working, she was awesome and worked as hard as she could. This store clearly suffers from poor and greedy management who cannot afford to hire more employees. I will never use this location again and will never recommend it to anyone.

Elevator out of service took me 8 trips using stairs to get my stuff out of storage-- lesson learned never get a storage unit on second floor!

great customer interaction

None needed! Excellent Service, top notch equipment Every one was very helpful!

The storage entry and exit pin code system was not working correctly. We changed PIN and it still didn't recognize code. This is a problem as we requested 24 hour access. Not sure if the problem has been corrected. Employees tried to help as much as possible and no issues with their performance.

Because of events beyond our control we had to change our truck pick up time and such several times and these folks were very flexible and helpful.

We were asked if we were military but they didn't say why, I was assuming it was for a discount but never got one, she asked for my military Id but never said why, overall an average experience, but the customer service rep on the phone for reservations was rude, lack of good communication skills and lack of explaining the process and charges. You cant assume everyone has used this type of rental service.

Renter did not say I could avoid the second day charge if I had turned the equipment in with self checkin the night prior

I hate uhaul When ever i use them i always regret it

The front desk and the employee wearing orange beene hat outside to hook up trailer are awesome, professional's . Thank you!

Customer service was EXCELLENT!! Awesome workers. Very kind, patient, and knowledgeable. Thank you.

This is a busy facility. Counter staff was professional and helpful at the time I made the reservation as well as in person. Facility was clean and carts to assist moving my belongings were available

REINERATE SCHEDULES AND PROCESSES

Great customer service, manager is very welcoming and helpful! Thank You!??

The only issue I came across during my experience was a miscommunication on time reservations and returns, which resulted in a double charge... the issue was addressed and fixed, hassle free! I was worried it would be a long tedious process, but instead, Uhaul was extremely compassionate and understanding, resolving the issue immediately and even without my being present! I will most definitely be returning and recommending this location to others!!!

Excelent

Helpful and curtis staff...guy helped me fast and disconcerted me fast...didn't have to get off my vehicle...

We had problems with our vehicle hook-up and the folks at U-Hall went above and beyond to help us! THANK YOU!

Keep the tanks full of fuel. This last truck had under 1/4 tank. If tank is full it is easier for the customer to put the correct amount of fuel back into the truck. and if customer is pressed for time it is not helpful to have to go put fuel in the truck before you even start.

Lots of extra fees behind the original rent fee and app not friendly

rental was easy with precheck

Staff worked well and communicated with me well. Friendly and willing to help. Site is well maintained and makes you fell welcome and secure.

I never received the blankets that I was supposed to get, and paid for. Will be requesting a refund for that part of my rental

Best experience with a U-Haul facility ever. Will definitely use them again when needed.

The counter people that assisted me, as well as the gentleman that attached the tow dolly i was renting were all very professional and courtesy. Will definitely return due to their excellent customer service.

I had problems accessing twice. Besides that everything was great. Fix the after hours door.

It was a great overall experience. I had never been to that store, and the employees were very helpful.

Being a disabled veteran, i forgot to take a pic of the gas tank. I know for a fact it was on quarter tank because on my way to the east side it immediately told me i had 50 miles left before going on empty. now i am being charged at 3/4 tank. It is so unfair that someone failed to do their job and i have to pay for it. I will not pay for something i did not do , so I will never do business with you again.

The only thing I didn’t like is the gas tank been filled 3/4. When it comes time Putting gas you have to guess how much to put I feel like U-Haul does that on purpose to get extra gas. I returned with more gas than was given to me rather than leaving it full and not leaving the gas situation open to guessing.

The people inside are nice but the guy helping me outside took for ever to help me out when I returned the vehicle. I nice told him I was in a hurry, his response was “sorry you have to wait I’m doing my job” (not in a nice way btw) he was sarcastic and rude!

Hire better/competent personnel.

This was the third time rented from this location and personnel are always friendly and helpful.

easy rental fair prices

Staff helpful.

More employees at the location, but other than that, great experience

N/a

The sales clerk was very helpful

I’ve went through a long process on when to return my trailer by, and was told Friday was my day. Low and behold Friday @9am was my day, that bit was left out and not highlighted until I had the bill

For a variety of work & personal reasons, i have had to use storage facilities throughout the U.S. & since 2004, here in El Paso. Hands-up, this Montana Ave. facility has been the best all around!

The service was great and very helpful

Leo and his team are amazing. Made me feel better about U-Haul. The site in Georgia treated me very bad but this El Paso based team are top notch.

Different year and different situation, same great customer service and a great experience. A HUGE thank you to UHaul and all af the staff.

-Everything was perfect! If and when I need a storage facility, I will come back to yours! Thank You!

One of the best U-Haul facilities Ive seen. Staff was also very friendly and very helpful.

Secured a storage unit last minute, was not disappointed at all! Great place, clean units, carts and moving equipment made available, and 24 hour security. Can’t beat it!

Ccc

This facility is very well maintained.

Friendly staff, clean and well maintained facility.

Lighting was not very good, but overall I was very happy with the service.

Awesome service!!!! Always responding to my questions. Nice nice people !!!

It was clean and there were no bugs but it was tooooo expensive.

Excellent facility

I asked management to cut the lock for me as I am out of town. The only thing in the unit was the rat traps they had initially. The manager said she would. She did not and charged me for a year of use

Good customer service and fast

Employees are very helpful and informed the facility was always clean

Great place

Excellent experience. Staff was knowledgeable, friendly and the service was fantastic!

The process for the return of all 3 UHaul trucks we rented was smooth sailing. Service was quick & efficient. Thanks to all personnel.

Very nice man at the counter ,very helpful

Amazing. Will definitely use again and recommend to others!!

Excellent facility and staff, Leonard/Leo Super, Super !!,

Payment schedules and UHAULS lack of willingness to adjust due dates of rent to the end of the month so they can collect rent for time not even used is riduculous and criminal. Would not recommend

Very well maintained facility. Employees are courteous and professional.

After my experience with the U-Haul in Lynchburg, VA, I realized how blessed I have been to have had this service in El Paso, TX, as customer service was consistently stellar. Thank you.

Excellent service.

I will use you again.

Staff was always helpfulnandcavailable!!

Service was fine. They just kept raising the price and I was not notified until I call in to pay.