Évaluations des clients U-Haul Moving & Storage at El Paso Airport
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at El Paso Airport
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richard r. le
I highly recommend this location Viviana Dominguez was very polite very helpful and awesome Customer experiences. I’ll definitely be back and ask for her she knows her stuff plus very cute
melissa m. le
Thankyou for being so understanding. Definitely will rent again
shauna m. le
Everyone was friendly and helpful. I will recommend this location to my friends and family. Thank you.
shanon t. le
I rented a trailer for 6 days. I ended up only needing it for 3 days. I had to pay an additional $60 to drop off a trailer 3 days earlier. I will never use this company again, and will tell me friends the same. Huge RIP off. Especially since I was helping move a recently graduated soldier. I am so dissatisfied in your company.
Jessica B. le
Requested an appliance dolly and was only provided a utility dolly. Had multiple large appliances to move.
Armando G. le
Very good service !. Thanks
Maria Luisa B. le
Ccc
JENNIFER O. le
When I went to pick up tow dolly their computers were down. I waited for about a half hour in line before I was told the delay. We ended up going home and had to come back later in the evening. Also multiple times I would call and couldn’t get a live person which was frustrating.
david L. le
Called to make a reservation and was not properly informed to bring proof of residency. I was on time constraint and had to delay pick up of vehicle due to this lack of communication.
PATRICIA G. le
The rental was quick and really appreciate the great service!
Vanessa V. le
Clear handoff communication between employees. I rented an auto tow and it was given to another customer. The employee at the register was unaware how to update my contract. I waited about 30 minutes to resolve the issue. Manager Leo provides excellent customer service. Things ran smoothly during my moving experience.
Stacey E. le
As far as the location knew the equipment was maintained and clean. We drove the truck across country and the alignment was was off so bad we could not drive over 55 mph. The wiper fluid came out periodically and the wiper blades actually came off during their first use for rain. The reason we did not call roadside assistance is because we did not want to reload the truck.
Nehemiah C. le
vehicle was not clean in the interior. someone had a pet in the vehicle which had hair everywhere and smelled bad.
Marc M. le
Nothing
Elizabeth M. le
We did have an issue with the truck and had to unload everything and reload it into another truck. Was upset, but we were able to get on the road safe.
henry o. le
Your customer service and roadside can provide details of the disaster this rental was, waited 7 hours for tow. Turned out truck was low of several fluids and did have hose break and overheat. We would expect a discount be offered but none has been
Oscar M. le
This facility is very well maintained.
David D. le
When dropping of the truck , drop off attendee didn’t identify himself all he did was ask for the keys. The customer service was slacking and unprofessional. This location needs to Better train their first in contact with customers attendees. Just shows the lack of good customer service this location needs to improve
Stephanie V. le
Great customer service! Thanks!!!??
hilel c. le
Very upset
richard r. le
The tires are over 3 years old and show a lot of zone cracking they didn’t want to change out the tires and it was a very uncomfortable driving 55 miles per hour for 8 hours.
lucia t. le
Friendly staff, clean and well maintained facility.
christopher f. le
The equipment was not very good and I was forced to get the insurance due to the amount of damage and left with the feeling if I didn’t get the insurance I would be liable for the beyond 30-40 damages not marked with an x sticker.
Hilda W. le
I have purchased your products and services for the last 5 years and never knew I was charged for mileage on your rentals. Just disappointed.
Beatrice K. le
Lighting was not very good, but overall I was very happy with the service.
Jose M. le
Got a flat tire on my first trailer but location happily and quickly swapped for another one
yolanda f. le
Everything went perfect. The people working were friendly yet professional. Great experience.
ANGEL G. le
Never using any uhaul period. They gave me misguided information.
Ahmed M. le
Thank you
Arturo R. le
very professional
Albert L. le
Been there before and always receive great service
ADAM B. le
Great staff
luz r. le
Awesome service!!!! Always responding to my questions. Nice nice people !!!
raul d. le
Customer service and knowledge was impeccable
Alejando D. le
Not greeted just asked to turn on my hazard light, and thanked for it.
Jose S. le
Great staff in El Paso, and great rates. Thanks.
lorenzo a. le
Erik and staff were very attentive and professional . Pick up and return were very smooth and cordial.
Reba G. le
Everything was perfect.
Amy R. le
Jonathan does an excellent job!! Pulled out the truck for me and washed the windows before I left. Great service!!
al m. le
great staff. very helpful would come back for repeat business would recommend
JAN B. le
Instead of charging 99¢/mile, it would help the poor and middle class wallet @79¢/mile.
Manuel G. le
Unlike the Kingwood location they told me I had disengage harnesses and chains remove my Mustang and then they release trailer. I mentioned liabilities and they shrugged their shoulders so I proceeded to release chains tire straps. Then they released trailer. Not sure why U-Haul policies would differ between locations.
GUILLERMO A. le
Good job
Mark M. le
They went out of their way to assist me beyond what was expected.
MIKE K. le
Long story, but at the time of reserving the trailer and giving my credit card I was given a paper that showed the return date is 3/9/19. After I picked it up and was on the road I looked at the contract; it said 3/8/19. That's a screw-up. At the time of the reservation, and on a follow-up confirmations call I was told that they would "take care of me" for the hitch ball I did not have. At the time of pick-up I was told the hitch ball would cost me $50. That's a screw-up. When I went to turn the trailer in on 3/8 their attendant told me the equipment number is AV6203C, not the AV6023C that was written on the reservation slip. That's another screw-up. That's too many screw-ups for anyone!
Daniel B. le
Agent Jonathan at Uhaul El Paso Tx, Montana Rd. Exceeded my expectations as customer. His smile and humble personality went above and beyond explaining me every detail of my rental while providing outstanding customer service. He is a great asset to this company and needs to be recognized for his performance. Thank you Jonathan!
Mario I G. le
?????? at EL Paso location
Javier M. le
The customer representative at the location where not acomodating. I am active duty military PCSing to Ft bliss and needed a truck to move some furniture to my new home. I was told since I did not have my orders in hand there was no way to get the military discount/ pcsing discount. I was disappointed and will tell all my military friends to not use u haul.
Joe l. le
Great People work at U-HAUL ....OUTSTANDING. Jonathan.....
James B. le
Nothing, keep up the amazing work. They have great communication between the office crew and the crew on the lot. Great customer service, I felt like I was their most valued customer every step of the way.
Debra H. le
My daughter was traveling today and ran into serious traffic issues. Thank you for your kindness and generosity on her return.
chris r. le
The customer service reps were both amazing. The gentleman at the front desk was very polite. Helped me pick the right size truck for my move. Now the reason I gave it 2 stars is because I was charged another $11.36 worth of gas that equates to a gallon more to have it filled to the 3/4 it’s required to return with. The only problem is it’s more than 3/4 full and had they told me it was supposed to be at 15/16 I would have just filled it with another $2.23. Had I been told that I would have just filled it not returned it with the exact same amount of gas that was in it when I picked it up. I would recommend just make sure to fill the whole damn truck before returning it.
Ryan B. le
Lower your prices
Steven W. le
I was overcharged $25.00. I drove the cargo van exactly 8 miles, was charged for 32 plus fuel. Apparently they don't keep accurate readings and any discrepancies are passed on to the customer with a overcharge. Then when you explain the problem to the manager, he puts the blaim on you for trusting them to do their job correctly. I guess they don't appreciate return customers. RIP off.
John M. le
It was clean and there were no bugs but it was tooooo expensive.
Ivan R. le
Nothing the customer service was great and equipment well maintained
becky t. le
Excellent facility
JERRY B. le
Top notch experience
Kim B. le
Great staff. Very respectful and friendly.
Maria C. le
I asked management to cut the lock for me as I am out of town. The only thing in the unit was the rat traps they had initially. The manager said she would. She did not and charged me for a year of use
jerardo p. le
Good customer service and fast
Teresa A. le
Employees are very helpful and informed the facility was always clean
Elva B. le
Great place
April G. le
Excellent experience. Staff was knowledgeable, friendly and the service was fantastic!
david h. le
The process for the return of all 3 UHaul trucks we rented was smooth sailing. Service was quick & efficient. Thanks to all personnel.
ruben m. le
Very nice man at the counter ,very helpful
Norma S. le
Amazing. Will definitely use again and recommend to others!!
JERRY B. le
Excellent facility and staff, Leonard/Leo Super, Super !!,
Jordan S. le
Payment schedules and UHAULS lack of willingness to adjust due dates of rent to the end of the month so they can collect rent for time not even used is riduculous and criminal. Would not recommend
Bruce F. le
Very well maintained facility. Employees are courteous and professional.
semperfidelis n. le
After my experience with the U-Haul in Lynchburg, VA, I realized how blessed I have been to have had this service in El Paso, TX, as customer service was consistently stellar. Thank you.
joel r. le
Excellent service.
Mid South M. le
I will use you again.
DAVID S. le
Staff was always helpfulnandcavailable!!
JOY D. le
Service was fine. They just kept raising the price and I was not notified until I call in to pay.