Évaluations des clients U-Haul Moving & Storage at East Speedway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at East Speedway

Cote générale :

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PATRICE B.
Évaluation :

staff was very polite.

Brittany H.
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Le client n'a pas laissé de commentaire.

michael P.
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Le client n'a pas laissé de commentaire.

BRANDON O.
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The guys were very helpful and it was definitely somewhere I'd recommend going to rent a truck from.

IRMA G.
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Le client n'a pas laissé de commentaire.

Gwendolyn H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Marshall B.
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1I reserved everything over a month in advance and still some of the equipment I reserved wasn't available

DANA C.
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Trash in the lane to turn-in the vehicle. Place lacked in cleanliness. Charged me $20 because I dropped the vehicle off before 0700.

KADEN D.
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I made a reservation online for a furniture dolly (spoke with a live person) and when I arrived to pick up the trailer and dolly, they only had the trailer. I then spent the next hour driving to two other uhaul locations to find a furniture dolly (which I needed for a piano). To her credit, there was a wonderful employee who messaged the managers of other stores and was able to tell me a location where I could find some. However it would have been much better if they waived the rental fee for the dolly as I had to drive that far in gas's just to get it.

MARK I.
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Provide a direct telephone number for this location. Tried calling this location but was routed to call center and experienced long wait times

Jack G.
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Le client n'a pas laissé de commentaire.

Emily E.
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Still waiting for the manager to contact me and I've been waiting for a week. I was never told when my u box had arrived. I went to the store in person finally and they didn't know but they finally were able to tell me it had arrived but I couldn't get it yet because they needed to take it out. I called a few days later and said I would be there to get my stuff out of the u box that day, when I went they said they didn't know I was coming so I had to wait while they located it and brought it out. Then a week later I got charged for “rent” because it said my account was still active and they were storing the box for me. I called customer server and was told they left a message with the manager to contact me and still waiting!!!

Alvaro G.
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Can't think of anything. Thank you for your service.

George D.
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Le client n'a pas laissé de commentaire.

tonya b. | Expérience générale |
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Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.

MARK F.
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Le client n'a pas laissé de commentaire.

Renita M.
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The hand cart broke, but I was compensated.

BENJAMIN M.
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Le client n'a pas laissé de commentaire.

RUDOLPHO G.
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You should have the u-haul staff do the inspection of the equipment/ vehicle with the person accepting the equipment/vehicle.

GLENN P.
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Great experience

GLENN P.
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Check in was really easy and Gustavo was fast, friendly and let me know I was good to go and he email the receipt to me. Great experience

Hugh R.
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Le client n'a pas laissé de commentaire.

TYLER C.
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I registered on-line to speed up the process a bit. The truck was clean, well maintained and the agents did their job well.

Aaron R.
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Le client n'a pas laissé de commentaire.

SARA O.
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Le client n'a pas laissé de commentaire.

TRACEY S.
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Thank you for all the help at last minute needed a truck.

PATRICK I.
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Overall our experience was great!

DEBRA C.
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Le client n'a pas laissé de commentaire.

ROGER W.
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Le client n'a pas laissé de commentaire.

Darrin A.
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Le client n'a pas laissé de commentaire.

GUY R.
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Could have used a 3ed person. They were busting ass but still took a while.

TODD H.
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Le client n'a pas laissé de commentaire.

Robert P.
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It was great and quick service -- both pick up and return. Thanks to the crew!

KATELYN R.
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Le client n'a pas laissé de commentaire.

SHAWN B.
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Darn good!!!

John A.
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Great facility and service.

Taja V.
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Le client n'a pas laissé de commentaire.

Geoff M.
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Le client n'a pas laissé de commentaire.

GREGORY A.
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Best experience with Uhaul ever. 5 *!

Paul W.
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When you are picking up and using your phone to do the puck up make sure the truck you assign someone isn't blocked by two other trucks and then you have to wait for someone inside to get there and move trucks around.

ALLEN T.
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Not a thing everything went together real well

ADRIAN I.
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Le client n'a pas laissé de commentaire.

DEAN S.
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Le client n'a pas laissé de commentaire.

NORMA R.
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Le client n'a pas laissé de commentaire.

Alan H.
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Le client n'a pas laissé de commentaire.

Kyle V.
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The overall experience was several disappointing. The dolly and furniture pads we requested were not in the back of the truck as expected, I called the central number to inform them and they said it would be taken care of but then it was still on my bill and when I submitted the dispute, only the movie pads were removed. Also there is no way to call the local location, it goes to the central number, so when I accidentally locked the keys in the car I had to go through multiple phone trees and was eventually told that the local store would call me and they never did. Eventually we drove to the local store since they never called but they couldn't provide any extra keys and I had to call a locksmith hours later.

WILLIAM Y.
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great experience

NOE S.
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Le client n'a pas laissé de commentaire.

RICHARD M.
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great guys...

Joshua P.
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Le client n'a pas laissé de commentaire.

MIKE P.
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Le client n'a pas laissé de commentaire.

JILL T.
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I don't have any suggestions for improvement- Both staff members working the morning of 12/27/20, were AWESOME. I was expecting to be even more stressed but was not. Thanks so much to Severin for being so great!

JESSICA N.
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Le client n'a pas laissé de commentaire.

Melissa W.
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Le client n'a pas laissé de commentaire.

Andrew M. | Premières impressions |
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Staff is very friendly and professional!

LISA F.
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I was extremely disappointed with the young man that I dealt with upon return. He asked me if everything went well I said no as we had a blow out on the tow bar due to the tires not being inflated properly. The roadside guys filled the tire that had not blown out as it only had 20 lbs of air and was suppose to be at 55. The roadside guys told me to tell them when i returned it that the piece that tightens the tire strap was faulty band need to be replaced, so I told the young man and he was rude telling me that I should have checked each piece and taken pictures- I wouldnt have known that there was something wrong ....he then proceeded to tell me thath they dont have to tell us how to work things and that we should know how everything is hooked up.... the chain thet was suppose to be hooked to the car had fallen and broken - i asked the guy at the install and we couldnt find anywhere to hook it up - i had no ideas that it wasnt secure so during thr trip we got out and secured it as it was dragging on the ground - so my experience droppimg off was not good. I have used this Uhaul in the past and have always had a good experience.

RONALD M.
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Le client n'a pas laissé de commentaire.

ROBERT B.
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6X12 trailer was full of mud, had to hose it off

EARL H.
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Le client n'a pas laissé de commentaire.

Francine W.
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Le client n'a pas laissé de commentaire.

John N.
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Le client n'a pas laissé de commentaire.

ANGELA G.
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Le client n'a pas laissé de commentaire.

JOSEPH G.
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Everything was fine. I made my reservation and picked up the vehicle. My experience with U-Haul has always been first rate! Well done.

ANGELINA J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Neal M.
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All the U haul staff was awesome! Thank you.

KEVIN R.
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Staff were friendly & professional. Great location.

Jesus A.
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Le client n'a pas laissé de commentaire.

Misty P.
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Adding a cleaning charge AFTER I've returned it, didn't even use it, literally parked it in my parking lot and drove it back the next day, put 5 miles on it... $25 being added to my bill when there was NO communication about this fee, not in my quote, not when I picked it up... Shady business. Now I don't know what you have planned next time... Maybe I shouldn't go with uhaul. I can be told one thing and have charges added after the fact for no good reason. I was gonna ask if I could get some money back since I didn't use it but I can't even attempt that as I gotta get charges off that weren't even part of the deal. Unreal. Not cool. Long time customer too....

CJ H.
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Le client n'a pas laissé de commentaire.

KEVIN R.
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Le client n'a pas laissé de commentaire.

ARLO A.
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Le client n'a pas laissé de commentaire.

Fernando C.
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Le client n'a pas laissé de commentaire.

Tom W.
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Le client n'a pas laissé de commentaire.

ROBERT T.
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All was good. Great staff that was knowledgeable and friendly.

DAVIDDONALD A.
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Easy dropoff

DAVID C.
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Nothing - very professional and friendly!

bill B.
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Have rented uhaul equipment many times and always been a good experience. This time there was only 1 other party in front of me instead of a long line so I think the online check in was a little faster.

SHAKIRA S.
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Le client n'a pas laissé de commentaire.

RICHARD R.
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Le client n'a pas laissé de commentaire.

GUY R.
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Great staff and service except for the guy I dropped it off to who should have been wearing a mask.

DEAN C.
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Le client n'a pas laissé de commentaire.

Jason H.
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Le client n'a pas laissé de commentaire.

TODD B.
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Le client n'a pas laissé de commentaire.

RICHARD T.
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Le client n'a pas laissé de commentaire.

WILLIAM B.
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Please install cruise control on your vehicles. Also a diesel option would be nice.

TIMOTHY P.
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Train your employees for customer service. I was greeted when I entered by a loud “Wassup”, and had to look around to realize it was the guy behind the counter, not making any physical motions that he was trying to assist me, nor any further vocal cues of what to do. After taking my information and card, the only thing that I was told on the contract was if I went over the estimated miles I gave, I would be charged. No other information was given by the employee. None! Pretty much silent except for asking me to do things like put my card in, and sign. The truck itself seemed to have issues with it as well, but minor issues. Then upon returning the vehicle, I drove up to, but not under the return vehicle space. I saw a different employee than the one who rented the truck to me next to it on his phone. He looked at me, and I hand signaled to ask if I should pull up. He then turned his back on me and went back to his phone. INCREDIBLY RUDE! Then I pulled the truck up, exited, walked past the cell phone guy, and went inside. No employee was behind the counter, but it was barely a minute when another employee, whom I hadn't seen or interacted with, informed me that apparently the guy on his phone is the person to do truck returns. He acknowledged then ignored me when I pulled in, then let me walk past him to the store front. I was very angry at this point. Went outside and told the employee very plainly that he should've greeted me and set an expectation of what I needed to do to return the truck. NOT WATCH ME WALK BY AFTER IGNORING ME! I probably will not visit again, but if I do, I hope you take these criticisms to heart, because these are the foundations of good customer service

jude N.
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The man who booked our return was courteous and friendly. He was quick and accommodating. A good experience. Also a GOLD Star for him.

MARY A.
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very quick in and out - even with my request being last minute - thank you

ADAM D.
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Le client n'a pas laissé de commentaire.

DELANE B.
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Le client n'a pas laissé de commentaire.

David B.
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Everything went great, from the pick up to my extending the usage for one day to the return. These guys know what they are doing.

MARIA D M.
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Le client n'a pas laissé de commentaire.

GLEN M.
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Le client n'a pas laissé de commentaire.

JAMES H.
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Certainly it is difficult for anyone to adjust side view mirrors for a potential driver. The mirrors on the truck I received were basically filled with a view of the sides of the truck. When I attempted to adjust the side view mirrors they were quite stuck in place. I did succeed. I suggest application of a lubricating spray on the mirror rotation bushings as well as rotating them to allow penetration as a step during maintenance. Thank you.

ALAN B.
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Le client n'a pas laissé de commentaire.

DEAN S.
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Customer service was excellent! We were in and out in a flash. A small suggestion for improvement: please wash the windshield and make sure the radio is turned off. We got quite a start when we started the van. Incredibly. loud rap music was blaring at us.

JAMES O.
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The entire experience with Uhaul was disappointing. I made my reservation online and went to one location and was treated rudely and told to go next door to another Haul. There again I was treated rudely and redirected to yet another Uhaul. I never received a text or telephone call that my trailer wasn't available at the original location. None of your employees had a personality and were just going through the motions and rude and less than helpful. It was a joke and quite sad! The speedway location did better but zero personality.

VINCE G.
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Le client n'a pas laissé de commentaire.

JAMIE W.
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The price that you advertise in spite of a pandemic as well as the overall charges does not reflect the other charges that will be applied to the renter when a vehicle is rented you charge for renters insurance but if the vehicle is brought back with no damages you will not be the company that will give the $14 insurance back and you charge for the fuel no problem what's the environmental fee. These extra charges are the main reason I will not use this company again I will just have a friend use their car the next time.

Maximilian P.
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Le client n'a pas laissé de commentaire.

NATHAN H.
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Le client n'a pas laissé de commentaire.

Irene S.
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Le client n'a pas laissé de commentaire.

Cherlyn M.
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Nothing!! Both gentlemen were awesome. Easy to work with and friendly. Eager to help. I was unable to move the mriror and Chris was right on it. Was great experience and when I next need U Haul will definitely return to this location!!

Samantha D.
Évaluation :

No one walked me through where anything was on the truck. Just pulled up and left as I was getting my stuff out of my car that I left there.

Anil K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CHRISTINA B. | Expérience générale |
Évaluation :

Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs

David G. | Online Move In |
Évaluation :

The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don’t really care about the customer.

Rebecca H. | Premières impressions |
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Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.

Miranda B. | Premières impressions |
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The staff was great. The space was clean. I’m glad I chose to rent from this storage facility. My only issue is that it doesn’t have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn’t listed on the website. I should’ve called and asked prior to renting the unit.

John O. | Premières impressions |
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The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up

Linda B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Phyllis S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

danielle w. | Expérience générale |
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Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.

DAVID S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Cayce H. | Premières impressions |
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The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.

michael c. | Expérience générale |
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Great customer service with everyone I interacted with.

James A. | Expérience générale |
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no commit

Glenda Q. | Expérience générale |
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I had a great experience with the company

Lorraine P. | Expérience générale |
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thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling

Alexander B. | Premières impressions |
Évaluation :

Great service and nice people. Sincerely, Alex

Gary M. | Expérience générale |
Évaluation :

the staff was very pleasant and helpful.

hilary h. | Expérience générale |
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The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.

Helena r. | Expérience générale |
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Half my belongings went missing ...

maynor steven D. | Expérience générale |
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you do not have an elevator for 2nd floor access to storage rooms

PATRICK C. | Réservation |
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With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn’t let me throw away a bed it didn’t fit storage.

MARTHA g. | Réservation |
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We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Thank you.

Shae G. | Expérience générale |
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You guys were wonderful! So very helpful too! Thank you.

Non reviews have been submitted for this location.

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