Customer Reviews for U-Haul Moving & Storage of Harlan Heights

Évaluation :

5

Very nice staff! The truck was clean and the service was excellent.

Évaluation :

5

Very fast check in returning the truck. Only problem was the parking area. I had to go around the block because other customers were in line out to the driveway. The service rep was helpful and I would recommend using this U-Haul. Thank you!

Évaluation :

5

Not a thing! GREAT SERVICE.

Évaluation :

3

Over all the truck was clean but had a strong smoking odor that was off putting. At the time I made the truck reservation, I added an appliance dolly. When I arrived to get the truck, was told they did not have any dollys available. I inquired why not and was informed I had only "requested" and not "reserved" the dolly. When I asked why I added it to my "reservation" but only "requested" was informed that is how the system works. Fortunately they were able to locate an appliance dolly at a nearby location. When someone makes an online reservation, please make sure all aspects of that reservation are present and fulfilled as it would have been impossible to move a refrigerator without the dolly.

Évaluation :

5

I had great help with my questions the young man that helped me was very polite, professional and helpful, much appreciated

Évaluation :

2

When I arrived to pick up my truck - I chose self check-in - I found there was no dolly in my truck as per my order. When I turned the truck back in and mentioned the inconvenience of this to the young lady working the store that morning, she only offered to reimburse me for the dolly. I had to extend my time because not having a dolly made the process more difficult and lengthy. I felt the least they could have offered was a reimbursement of the extra time as well as the reimbursement of the dolly. I let her know I would not be using her services again. She didn't apologize for the inconvenience, only had an excuse as to why I did not receive my dolly. Very poor customer service skills.

Évaluation :

5

sometimes it could use more staff. If they are helping a couple people it can really make the visit longer. this past experience was better than other times

Évaluation :

2

The people behind are interested in collecting their paycheck not in performance

Évaluation :

4

Truck sounded and drove poorly. Also had a broken cup holder.

Évaluation :

5

The employees were nice and friendly. Was in and out in no time

Évaluation :

2

Employees are slow to respond to customers. Staffing is not adequate for level of business.

Évaluation :

4

none needed

Évaluation :

4

Ignition was very difficult, as it was hard to get the key out.

Évaluation :

4

No problem dropping off equipment. Is professional and efficient

Évaluation :

5

Excellent experience! The personnel at both locations were outstanding. Merci.

Évaluation :

5

Have more employees around to assist customers.

Évaluation :

5

Personal was very nice and helpful

Évaluation :

5

What was not good is the App and seemingly the entire Uhaul information system. It seems every time I rent the system is either slow or down entirely.

Évaluation :

5

Have pre-rental damage notice to make sure company and customers are clear on condition.

Évaluation :

3

hire more customer service people

Évaluation :

5

Had problems from reservations people of drop off (3) location and the people wanting to giving the discount back

Évaluation :

5

It was fine, can't think of anything to change.

Évaluation :

5

The staff was very helpful and knowledgeable. I was greeted upon entering the facility, and waited on right away. The computer was a little slow that day and certainly not the fault of the staff. Otherwise, my experience was perfect.

Évaluation :

3

Faster service. Keep more dollies in stock.

Évaluation :

3

helpful frontdesk and runner at the same time

Évaluation :

3

Computers were down and checking in to pick up the truck was terribly long.

Évaluation :

4

Always keep the staff that’s friendly, respectful and happy

Évaluation :

4

You need more people on Saturdays

Évaluation :

1

After booking my initial trailer needs online - a few days before my departure (I'm in Kansas, picking up a trailer in Arizona) UHAUL customer service calls me to inform me that the location I had picked on the website does NOT have the trailer I'm seeking, and sent me an email for a different location which was somewhat far away from my original location picked. I arrived at the new pickup location directed by UHAUL to find out that the location was CLOSED. I called the help number provided on my updated confirmation email and the assistant redirected me to a nearby UHAUL store and apologized for the screw up and said there would be a discounted rate available. I arrived at the nearby UHAUL location and the attendants could not find any information about my transferred booking, nor the discounted rate, which they said they would NOT honor. I showed them my original reservation and they had to enter it into their system and told me that they MAY be able to give me a helpful discount, however the price they quoted was the same price I reserved online WEEKS AGO. After getting the new reservation, the attendant said "your trailer is outside with my associate". I walked outside and nobody was out there. After waiting for several minutes I checked the numbers on the reservation myself and went to attach the trailer to my own vehicle from their storage lot. After hooking up the trailer, finally an associate jogged over presumably to make sure I wasn't stealing it because they waved at me to stop what I was doing and then checked my paperwork... only to then grunt and WALK AWAY. I finished hooking up my trailer and made my journey to Oklahoma. At the dropoff location in Oklahoma, there were no attendants there to assist with the disconnection, as the trailer I had selected had no lift jack installed. There was a small trailer office with a sign, so I knocked and was greeted by a small child/teenager who simply said "Leave the trailer wherever you want". The parking lot was a sloping grass field so I couldn't exactly un-hitch as the trailer would roll away, and... again... there was no lift jack on the trailer itself. I asked if the child/teenager could fetch some large rocks as wheel chocks and leveraged the tongue of the trailer off my hitch myself. This was without a doubt the WORST UHAUL experience I have ever encountered. I have had several great experiences in the past, but this was by far the most abysmal.

Évaluation :

5

The staff is fantastic! Tyrone is always extra helpful.

Évaluation :

3

Have a place for people to sit while they are waiting for their cars.

Évaluation :

4

Please inform your delivery drivers not to block the Handicap parking spaces . The driver just looked at me and made his delivery even though he could have easily have moved his truck because he hadn't started his delivery yet . He was not a U-Haul employee but it made a negative impression on me regardless .

Évaluation :

3

They forgot to check in my trailer yesterday and I had to call a couple times today to get them to complete the check in. I also never received the check in receipt from the return yesterday until I called and talked to a very helpful and friendly Uhaul agent Jay. Thanks for getting it all put back together for me. Somehow even though they took my email in Santa Fe, the system didnt have it three days later??? AND I gave it to the agent again when i checked it back in yesterday. Maybe work on the back end system that makes it simpler for your staff to get the customer's info to complete the check in. But overall great experience and affordable!!

Évaluation :

5

Although I do not recall the names of any of the employees, all three of the people who interacted with me today were MORE than normally hospitable, congenial, & professionally helpful. I can not say enough about the Superior service I have received by the knowledgable U-Haul staff - at this location and others in Tucson. PLEASE keep doing what You do BEST, U-Haul = being there when people need support - even at a moments notice. THANK YOU ALL for Excellent service, as ALWAYS!

Évaluation :

5

It is so busy. What you get is what you need, but there needs to be more people helping the desks. On a Saturday morning the wait for 20 - 30 minutes. Everyone got what they needed but they thought they would be the only one's there and they are not. I would recommend the location and tell people to arrive 15 - 30 minutes before they expect to get the truck, boxes unless it is not a busy day, and Saturday was busy.

Évaluation :

5

Great customer service!

Évaluation :

5

Checked in and out in less than 20 minutes total, painless.

Évaluation :

5

Lights on the trailer we rented didn't work. Tried 2 different cables and they determined that it was trailer and not our truck wiring. Got upgraded to a slightly larger trailer and everything worked and we got on our way. Took a little bit longer at the store than expected, but everything worked out.

Évaluation :

4

More one way trailers at all sites

Évaluation :

3

Clean the windshield!

Évaluation :

5

Continue the great service

Évaluation :

1

Picked up my truck on time, there was a padlock on the trunk that I was not given a key for. After an hour on the phone trying to get help, I had to wait another hour for somebody to come and cut the lock. Threw my moving plans off.

Évaluation :

5

Nothing, everything was excellent.

Évaluation :

5

Keep on doing what you are doing

Évaluation :

5

Friendly and helpful. Moving is so stressful and the people that work at uhaul made is a bit nicer. Merci.

Évaluation :

5

The woman that helped me was wonderful

Évaluation :

3

Broken hand-truck, dirt and debris in trailer

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Very comprehensive. Outstanding customer service.

Évaluation :

3

More staff to assist customers.

Évaluation :

3

Helpful staff. Terrible experience not the fault of this location or staff but uhaul is in the pits and almost impossible to use anymore and I have been a customer for so many years.

Évaluation :

4

convenient location for us. How about a kiosk that renters could use to speed up their rental process and make the return process faster?

Évaluation :

5

Everything ok

Évaluation :

5

Friendly made the process easy and fast.

Évaluation :

5

Thanks Santiago! You made the check-in seamless!

Évaluation :

3

Truck was muddy due to road conditions. Was charged $25 for cleaning fee. If they want truck returned with no mud then should inform people that is required even on rainy days

Évaluation :

4

Excellent service à la clientèle. I pointed out what happened to the change in the trailer, and I was reassured I was not at fault and they would take care of replacing the chain before renting out the trailer again.

Évaluation :

3

The staff was terrific and very helpful. The only reason I would not recommend this location is because the monthly storage fee is higher than other places in town.

Évaluation :

5

Cost was a little pricey for a 5x10. I paid less at another uhaul facility for a 10x10

Évaluation :

4

My only negative would be it was upstairs and with the plastic doors at the top of the stairs it is very hard to get your things down the stairs. You really should have a freight elevator.

Évaluation :

5

Great staff!!

Évaluation :

1

They have rats

Évaluation :

5

Everyone was nice and friendly and professional and the manager was a big help and getting my problem solved.

Évaluation :

3

The speedway location has everything you could want in a storage facility except an elevator.

Évaluation :

5

When we arrived I discovered our unit was on the 2nd floor and there were no elevators / this would have been a problem as it was just my wife and I and we had some heavy items - They found another unit on first floor and quickly got it ready for us and I got on site help from U-Haul (Tyrone) to help load - this was greatly appreciated after a long 3 day drive from Chicago area.

Évaluation :

2

the kids working were jerks rude

Évaluation :

3

I have had zero dealings with U-Haul at this location!

Évaluation :

2

There were price increases and I was not informed via email or text messages. Was very disappointed because the other Uhaul store unit I have where I moved informed me of price increase and when my next bill is due every month via email.

Évaluation :

5

All employees pleasant and helpful. Will definitely go here again if storage is needed! Merci.

Évaluation :

2

Reserved storage unit was not ready for move in on move in day.

Évaluation :

5

Excellent customer service from him and the staff

Évaluation :

5

Liked the guys who work there ,were very helpful and doing their job very great. Thank u

Évaluation :

5

Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.

Évaluation :

5

Staff is very friendly and professional!

Évaluation :

3

Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs

Évaluation :

1

The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don't really care about the customer.

Évaluation :

4

Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.

Évaluation :

4

The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.

Évaluation :

5

The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up

Évaluation :

3

Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.

Évaluation :

4

The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.

Évaluation :

5

Great customer service with everyone I interacted with.

Évaluation :

5

no commit

Évaluation :

5

I had a great experience with the company

Évaluation :

5

thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling

Évaluation :

5

Great service and nice people. Sincerely, Alex

Évaluation :

4

the staff was very pleasant and helpful.

Évaluation :

3

The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.

Évaluation :

1

Half my belongings went missing ...

Évaluation :

1

you do not have an elevator for 2nd floor access to storage rooms

Évaluation :

5

With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn't let me throw away a bed it didn't fit storage.

Évaluation :

5

We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Merci.