Évaluations des clients U-Haul Moving & Storage at East Speedway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at East Speedway

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Joseph R. le

Évaluation :

Overcharge for intown rental and said there was a missing item which is a lie. I watched the person at Uhaul take it off. I only had the tow dolly for 1 hr then returned it and the 2in ball

John S. le

Évaluation :

Kevin was excellent. Great experience.

Margaret R. le

Évaluation :

The vehicle had 3/4 of a tank of gas when it was picked up. It,s impossible to bring it back with 3/4 of a tank. Great scam you get a 1/4 tank on us because of that. Waiting 1/2 hr to pick-up and return is excessive. Yes we did use the on line app. Understaffed! Not a good experience.

Robert N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cirsten C. le

Évaluation :

Only complaint was one of the trucks had an awe full perfume chemical smell. Other than that everything was excellent. Very friendly smooth genuine helpful:-)

Cynthia K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Grant A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbarah T. le

Évaluation :

The price was higher than what was originally quoted. but still reasonable. At the location, there was quite a long wait to get service, and the agent did not even acknowledge me, or say it would be awhile, and he would get to me. He totally ignored me as if I wasn't even there, until it was my turn, so I would rate the initial customer service as a 2 1/2-3. Also just to note that the right front headlight was very dim. ok for daytime driving, but would not reccomend it for driving after dark.

christopher S. le

Évaluation :

I was charged for using the dolly on the truck even though I did not use it

Thomas W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jean W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karin B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joel S. le

Évaluation :

Everything went very smooth and fast, no issues

Gerald D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda M. le

Évaluation :

Very helpful customer service when I called. Also the young man who helped us at the store was very helpful. I've been coming into this store for years and have always had a good experience.

Alison D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brenda C. le

Évaluation :

Nothing..., did a great job

Jayne S. le

Évaluation :

The windshield and side mirrors had not been cleaned -They were very dirty. Clear & clean windshields and mirrors are important -especially for people who rarely drive moving trucks. Long wait time at the location - a long line of people buying moving supplies and renting trucks. Owner had no additional help.

Charles C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joshua D. le

Évaluation :

But I may not return no persoanabilty of employees and not too organized in my opinion...

Chris L. le

Évaluation :

Le client n'a pas laissé de commentaire.

DENNIS N. le

Évaluation :

Le client n'a pas laissé de commentaire.

James L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joshua R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary B. le

Évaluation :

Le client n'a pas laissé de commentaire.

David B. le

Évaluation :

Le client n'a pas laissé de commentaire.

John O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jack R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Danielle D. le

Évaluation :

Make sure information given is accurate. I was told keeping the Uhual truck 24hrs over the 6 hours I reserved wouldn't be an extra charge. And what do you know the next day get my final receipt and charged $20 for turning in after hours. Call and get helped by a very rude man with an attitude because I was requesting my money back for something I was given wrong information for. Will never rent from them again!

Allen V. le

Évaluation :

Great customer service.

Raymond H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shannon H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harold G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelani S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tineshan C. le

Évaluation :

I have a awleful customer service experience

Joshua F. le

Évaluation :

I was just charged $60 for having a tow dolly 2 extra days because they don’t know what the fuck they are doing. I’m livid. I want a goddamn refund immediately.

Sharneice H. le

Évaluation :

N/A

Sharneice H. le

Évaluation :

N/A

Richard G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jimmy B. le

Évaluation :

Christian was exceptional he was really a nice person with great communication skills.

Nena N. le

Évaluation :

Doing the phone check out was a nightmare. I won’t ever do that again.

robert Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael M. le

Évaluation :

I have rented from this location for years. The costumer service and organization of the check out and check in were much better than they have ever been. Whatever has changed please keep it up. Michael

Sandra E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mason O. le

Évaluation :

Customer service was excellent, entire process was excellent. However, I think the "$19 a day" advertised rate is at best a bait and switch. I rented a regular flatbed truck to bring a piece of exercise equipment halfway across town and the grand total was $57. That's not anywhere close to $19. This is my first real experience renting a Uhaul and the difference was a little too dramatic - you don't see this kind of stuff renting regular cars....

Joshua F. le

Évaluation :

Owner was slow, rude, showed aggression towards customers and equipment and did the bare minimum.

Lakyira T. le

Évaluation :

I don't know but I will NEVER utilize uhaul EVER again!!!! Thanks for making a stressful situation 100 times more stressful!!!!!!

Steven C. le

Évaluation :

Le client n'a pas laissé de commentaire.

betty H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Blake F. le

Évaluation :

Le client n'a pas laissé de commentaire.

brian T. le

Évaluation :

Better pre screening of vehicles because when it rained my truck was leaking in the trailer which damaged some of my cargo.

Robyn G. le

Évaluation :

The gentlemen that work this location are always so nice & accommodating!

Sandra L. le

Évaluation :

The truck needs an alignment the steering is really loose, other than that it was great

Adam F. le

Évaluation :

I like going to this location. The equipment is always in good condition and I'm treated well.

KRISTINA B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kay H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doug O. le

Évaluation :

Very busy and impressively efficient operation

Ruben V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joanne S. le

Évaluation :

it was a very pleasant experience during an extremely hectic time. Moving is so hard, but rent this van was great. Expense was less then having the movers do another trip..thanks.

Timothy L. le

Évaluation :

I had to extend my contract on two separate occasions, your staff at the Speedway location were very polite and accommodating. I would recommend U-Haul to any that asked for my advice. Sincerely, Timothy Logan

Jeffrey S. le

Évaluation :

All good

Anthony D. le

Évaluation :

The return was quick and painless.

Adam N. le

Évaluation :

Amazing service. Quick and easy. Great price for what I got!

Frank M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas H. le

Évaluation :

Put better tires on ALL your vehicles.

Glenn P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melissa M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jack R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Martha Y. le

Évaluation :

All went well. Thank you

William M. le

Évaluation :

Check in and out were quite easy and the staff was very responsive. Van was clean and exactly what we needed! Thanks, Bill

Sherri Y. le

Évaluation :

Had a longer wait time checking in and also when I brought the vehicle back. Need to add another employee to help with this process!?

Thomas Y. le

Évaluation :

Trailers should have some sort of restraint built in so that cargo cannot slide backwards the last few inches and block the door!!!

Aaron M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michele S. le

Évaluation :

The truck and equipment were fine and the employees were friendly and helpful. The only thing I did not like was the web site kept changing my location and telling me locations further away were closer, when in fact they are not. I picked this location because it is close to my house. Otherwise, overall, a great experience. Thank you!

Dean C. le

Évaluation :

Only one service provider during a very busy morning. Scheduled for 7:30am pick up. Didn’t leave until 8:00. Scheduled on-line for a dolly, expected it to be in van. Left and realized it was not in there (credited upon return). Just stuff to be aware of depending on how and when you schedule a service.

Martin K. le

Évaluation :

Le client n'a pas laissé de commentaire.

David B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gerald S. le

Évaluation :

Michael was first rate when we chatted on the phone setting up this rental. He was equally diligent upon arrival in Tucson.

ashley H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dennis C. le

Évaluation :

The young man that checked us in when we return the truck was fantastic it was his first day doing check-in’s and then the management helped us tremendously we can’t think you enough at U-Haul at 16000 S. Houghton Road

Roxanne S. le

Évaluation :

Great service.

Joseluis C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laura L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marilyn R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Timothy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gene R. le

Évaluation :

Employee that checked out and hooked up my trailer was superior! I was agitated about a misunderstanding with the rental agreement and he talked me through it keeping his composure. An asset to this company for sure. Equipment performed perfectly. Turn in this morning was fast and my receipt was at the register before I was. My third visit to this facility. I’m very pleased.

Shirleymarie B. le

Évaluation :

Excellent experience and very much appreciated. Will definitely use again and recommend to others as well.

Shirleymarie B. le

Évaluation :

Everything went well and the service was great.

Mark C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jacob S. le

Évaluation :

Le client n'a pas laissé de commentaire.

david W. le

Évaluation :

I had to wait over 1 3/4 hour to be wated on. There was only one person taking care of customers. He was taking there order then geting therr truck. Then to the next . Never saying sorry for the delay. Then another person came in from out back and took care of me. Ge told me he was taking care of another person out back using a forklift. I have never been treated so unprofesinal.

Diane C. le

Évaluation :

Everything was great the people were so nice thx??

Deanna J. le

Évaluation :

Refunds to cash card deposits should be in cash. It is not nice to wait 3-5 business days for cash you had. I needed that miney and its now in limbo. Give customers the right information in advance, please or upgrade your systems to perform 21st century money management

Jeremy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

michael c. le

Évaluation :

Great customer service with everyone I interacted with.

James A. le

Évaluation :

no commit

Glenda Q. le

Évaluation :

I had a great experience with the company

Lorraine P. le

Évaluation :

thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling

Alexander B. le

Évaluation :

Great service and nice people. Sincerely, Alex

Gary M. le

Évaluation :

the staff was very pleasant and helpful.

hilary h. le

Évaluation :

The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.

Helena r. le

Évaluation :

Half my belongings went missing ...

maynor steven D. le

Évaluation :

you do not have an elevator for 2nd floor access to storage rooms

PATRICK C. le

Évaluation :

With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn’t let me throw away a bed it didn’t fit storage.

MARTHA g. le

Évaluation :

We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Thank you.

Shae G. le

Évaluation :

You guys were wonderful! So very helpful too! Thank you.