Customer Reviews for U-Haul Moving & Storage at East Speedway

7034 évaluations

5533 E Speedway Blvd   Tucson, AZ 85712
(E Of Craycroft)

(520) 575-5376

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 575-5376

5533 E Speedway Blvd
Tucson, AZ 85712
(E Of Craycroft)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The young man that removed the trailer was prompt, courteous and friendly.

DONALD M. 
Évaluation :
5

Everthing was super! Will use this location again!!

GARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
4

store was clean, service was fast, and everyone there seemed to know what they were doing.

MATTHEW K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita k.  |  Online Move In 
Évaluation :
3

Please see my comments from the Joplin rental portion of this feedback.

LISA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
3

Both times I got a Uhaul (for California & Florida) they were dirty inside & out 😔

SHERRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan O. 
Évaluation :
5

Excellent service

NICOLAS S. 
Évaluation :
5

I was in and out quickly. They are great

Maryann L. 
Évaluation :
5

The person who greeted us at the drop location was so friendly and helpful. We had a nice conversation and really appreciated his positive attitude. Thank you for the excellent service!

JOREN MORRIS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALTON R. 
Évaluation :
5

Absolutely wonderful service. Thank you! I'll be using this store in the future!!!

Max B. 
Évaluation :
3

I have rented 2 trucks, with dollies, in the past month or two & both times I had to go back to the rental location because the dolly wasn't in the truck. I guess it would be nice if the staff could ensure that any additional items being rented were in the truck when the customer comes to pick it up. Other than that, no issues with U-Haul.

Dany M. 
Évaluation :
3

My registration was not put in correctly so my “pick up keys and go” was an hour and half process, which included having to drive to another store. So, improving the reservation process could help.

Lisa B. 
Évaluation :
5

All were very polite,and professional.

HARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri G. 
Évaluation :
2

UHAUL at Craycroft and Speedway in Tucson had the equipment I had reserved on the date and at the time requested. The employees were courteous and efficient. I have rented from this location before and will do so again. Merci.

Patrick M. 
Évaluation :
5

Thanks for all the help today.

Lori Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

These employees are on it! No waiting and fast and efficient. We were impressed. Great service

LISA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlene R. 
Évaluation :
4

Every thing went awesome they were fantastic would recommend their services.

SHAWN-MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ceferino D. 
Évaluation :
3

Was rerouted due to fires I was taking the U-Haul on a round trip trip however I was late getting the U-Haul back not my fault they ended up charging me anyways and on top of that my driver side mirror was broken so I could even pass anybody I couldn't see you behind me so yeah it was not a fun trip

KERRY W. 
Évaluation :
1

The service member was very slow and did not appear to give a crap about customer service

DONALD C. 
Évaluation :
2

Lack of communication to customer

KARL M. 
Évaluation :
5

Kevin s customer service was exceptional best i have had since relocating to Arizona he is the reason I will recommend you thank you

KANDY J. 
Évaluation :
4

Only for truck rental

GARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Quick and easy. The staff were very nice and efficient.

CHARLENE M. 
Évaluation :
5

Everyone was so helpful1

WILLIAM S. 
Évaluation :
3

See above comment. I will never use U-Haul again.

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT P. 
Évaluation :
1

Worst customer service ever. Felt like my belongings were held hostage, you moved my box without telling is to a new location and our stuff broke. You guys totally suck

Melissa G. 
Évaluation :
2

I was given bad information by an agent on site and as a result I now have to make 19 more phone calls to get it sorted out.

JAMES C. 
Évaluation :
5

Best location in town! Friendly and professional staff...clean and well maintained vehicles. Merci!

ROSE S. 
Évaluation :
3

There was dirt in the bottom of the trailer, probably from the last renter. It did not hamper our usage, just an observation.

LAWRENCE K. 
Évaluation :
1

All the employees had such horrible customer service. No smiles (they where all maskless so i could see), they looked bored and bothered to help anyone.

JUAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

The staff that helped me were awesome!

Rosi S. 
Évaluation :
2

Reserved storage unit was not ready for move in on move in day.

Ashlei M.  |  Online Move In 
Évaluation :
4

Check the fuses, make sure to honor reservations that were made.

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
4

When a queue forms having the ability to have a second person assist customers. The wait time for pickup was longer than needed because there was only one person and the current customer was having an issue that required lengthy troubleshooting.

Michelle R. 
Évaluation :
5

nothing, presently outstanding service.

WHEELER B. 
Évaluation :
4

Overall your rates are great the biggest thing I had a problem with was the price for mileage

ELLEN W. 
Évaluation :
1

When we first came into the building the person who helped my husband and I didn't even greet us, just gave a vague head nod and waited for us to say something when we walked up to the counter. The entire experience with him was pretty off putting and he displayed absolutely zero customer service skills, he was honestly just downright rude. His name was Gustavo Lopez. On top of that the truck we rented smelled of cigarettes and clearly hadn't been cleaned for our reservation. We've been to other u-haul locations where the staff were respectful and actually took care of the rentals, we will never go back to this particular location ever again.

ADRIAN B. 
Évaluation :
3

I reserved a 5x8 trailer from a location 11 miles from my house, I was called a couple of days prior to pickup to be told that size was not available, nor was the location - I ended up with a 6x12 trailer with pickup approx 30 miles away. The trailer itself was fine and towed very well but it cost me quite a few extra dollars in fuel burn over 800 miles. A reservation doesn't mean much if you change both the equipment and pickup location. I certainly didn't need the extra size and weight.

PAUL N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
4

The vehicles are in awful shape. I don't see this with just this location, because the vehicles are all shared. They are old and have lots of exterior damage. I rented a Penske recently and found their trucks much newer and much better shape. I would suggest that UHaul change their rating on their website in regards to what each truck is possible for loading. I had a two bedroom apartment and was suggested a 15ft. I got a 17ft and could have used a 20 foot without having to be a Tetris gamer trying to manipulate every square inch. Also, I had ordered 20 blankets. They were not there at pickup, I had to come back when uhaul opened to retrieve them. This set us back as we couldn't begin moving till next day. No consideration or discount was offered. The staff was very nice when returning the truck. Overall I would give the company a B for a score. Not horrible, but could use some improvement.

Chris J. 
Évaluation :
1

We pulled in and followed the painted line and waited for a while to be helped. When no one showed up to help us, my son went inside to ask for instructions. An angry man came out of the store with him, unhooked our small trailer and literally THREW the hitch which landed with a loud crash! The man was obviously angry...perhaps stressed and overworked? When my son asked the man if there would be an inspection of our trailer (he was worried the guy damaged the hitch) the man stalked off, refusing to answer. It was very crowded and confusing in the lot, so we just got the hell out of there. BAD CUSTOMER SERVICE...REALLY REALLY BAD!!!!!

Kay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
5

Wash the truck. It was nasty. Improve the mobile app so I can upload more than five pictures of pre-existing damage per field. This truck had tons of dings that we weren't sure we would be charged for. Clerk didn't understand when I cut the line and asked for my keys. Add signage and a way to pick up keys without pissing off customers already in line.

Eric R. 
Évaluation :
4

More service clerks on duty on a Saturday morning would have been helpful, but I was helped relatively quickly and the service clerk was helpful and efficient.

John J. 
Évaluation :
5

Very good customer service the two times I went in to discuss rentals. On that note. when I went in today the service tech wasn't exactly exhuding a bright and positive attitude. He did everything fine, but you could tell he didn't really want to be there.

JAMES E. 
Évaluation :
1

The vehicle number on my contract was different than the vehicle they gave me. I returned the vehicle in Phoenix and waited for my email receipt. Instead I got a call from the manager at the drop off location wanting to know where the truck was. I had to return to the drop off location and search the entire lot until I found the truck. This is when we found the vehicle number was different. This is customer harassment in my opinion.

AMITAVA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Didn't catch the gentlemen's name but he calmed my nerves by telling me the U-haul was clean so I could complete the online turn in!

Johnathan H. 
Évaluation :
5

Perfect!!!!

ANNE S. 
Évaluation :
4

The main customer service that answers the phone, needs to make sure the vehicle they reserved is actually at the location before the promise it!.

Robert D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Staff handled well even though computer down 5/15/21 , thanks for making everything fast and easy despite setback

SUSAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY W. 
Évaluation :
5

Very easy to reserve online. Truck smelled heavy of cigarettes otherwise it was clean. Transmission needs attention.

CARL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILBERT B. 
Évaluation :
5

Excellent and convenient service.

CELIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN P. 
Évaluation :
1

To incompetent to save the truck that was reserved 3 weeks in advance!

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Merci.

ROSE S. 
Évaluation :
5

Ozman Garcia was a very good and kind employee from start to finish. Very helpful and courteous. As well as Louie Zendejas when i returned my vehicle. Great employees.

JESUS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD T. 
Évaluation :
3

Although the service provided at this location was good (but why is it that all UHaul locations have only 1 person working, causing undue wait time?), the service leading up to pick up was awful. No one at the national customer service picked up the phone, nor at any location in Tucson. I had no idea where to pick up my trailer and was calling SOMEONE, ANYONE, to let me know I was put on hold for 10 minutes before I got so frustrated that I hung up. I would NOT recommend UHaul to a friend, but suggest they look into a competitor like Ryder, Budget, or Penske.

Donna A. 
Évaluation :
1

Offer to assist senior citizen customers picking up and loading their car onto an auto transport. Sadly at 68 my days of climbing under trailers are long gone. It was like pulling teeth to get this young man to help. When he half-heartingly agreed to help, he did a half-ass job. Why I tipped him 10 $I still don't know.

STORM H. 
Évaluation :
5

Nothing bad to say. The guys took good care of me. I was in and out real quick when renting and returning the van. Merci.

DEBRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKYLAR C. 
Évaluation :
3

Van exterior was extremely dirty but the customer service rep did clean the exterior windows when I asked him to do so.

Lois S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN S. 
Évaluation :
5

Everything was excellent. The service, the Uhaul truck and employees couldn't be better. Uhaul keeps its good name because of employees like the ones you have!!!

LETTY E. 
Évaluation :
2

No one at front desk 3 clients waiting, i waited 20 min until employee showed up… employee at garage was not helpful..

Ivan M. 
Évaluation :
1

I was not treated well by the employees when I came in to rent my truck to move. My card was declined because they were having system problems apparently and when my friend and I asked if we could pay in cash we were told no. So we paid on her card and they failed to tell us she'd now be responsible for the truck she would not be driving. When I came back to return the truck the employee was very nice, but my card ran fine. And I was treated really crappy and when we called corporate and the location itself they treated me like I was sketchy. And I'm just a 20 year old girl trying to move apartments.

Olympia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary M. 
Évaluation :
5

Have more counter personnel

DIANA M. 
Évaluation :
1

Truck was dirty,dusty and sticky steering wheel. Smelled like cigarettes inside. The windshield was dirty and full of bugs. On top of everything Uhaul wanted to charge me 25 $clean fee. Are you serious?????

Dmitriy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIEL G. 
Évaluation :
5

Excellent customer service from him and the staff

Feleiss K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Valerie H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robyn H.  |  Online Move In 
Évaluation :
5

Liked the guys who work there ,were very helpful and doing their job very great. Thank u

Sandra L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwendolyn H.  |  Premières impressions 
Évaluation :
5

Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.

tonya b.  |  Expérience générale 
Évaluation :
5

Staff is very friendly and professional!

Andrew M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELINA J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anil K.  |  Expérience générale 
Évaluation :
3

Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs

CHRISTINA B.  |  Expérience générale 
Évaluation :
1

The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don't really care about the customer.

David G.  |  Online Move In 
Évaluation :
4

Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.

Rebecca H.  |  Premières impressions 
Évaluation :
4

The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.

Miranda B.  |  Premières impressions 
Évaluation :
5

The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up

John O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis S.  |  Expérience générale 
Évaluation :
3

Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.

danielle w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S.  |  Premières impressions 
Évaluation :
4

The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.

Cayce H.  |  Premières impressions 
Évaluation :
5

Great customer service with everyone I interacted with.

michael c.  |  Expérience générale 
Évaluation :
5

no commit

James A.  |  Expérience générale 
Évaluation :
5

I had a great experience with the company

Glenda Q.  |  Expérience générale 
Évaluation :
5

thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling

Lorraine P.  |  Expérience générale 
Évaluation :
5

Great service and nice people. Sincerely, Alex

Alexander B.  |  Premières impressions 
Évaluation :
4

the staff was very pleasant and helpful.

Gary M.  |  Expérience générale 
Évaluation :
3

The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.

hilary h.  |  Expérience générale 
Évaluation :
1

Half my belongings went missing ...

Helena r.  |  Expérience générale 
Évaluation :
1

you do not have an elevator for 2nd floor access to storage rooms

maynor steven D.  |  Expérience générale 
Évaluation :
5

With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn't let me throw away a bed it didn't fit storage.

PATRICK C.  |  Réservation 
Non reviews have been submitted for this location.

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