Customer Reviews for U-Haul Moving & Storage at East Speedway

7104 évaluations

5533 E Speedway Blvd   Tucson, AZ 85712
(E Of Craycroft)

(520) 575-5376

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 575-5376

5533 E Speedway Blvd
Tucson, AZ 85712
(E Of Craycroft)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The only improvement would be on time. My pickup was for 10am. I didn't get out the door until 10:30. Only one check in person at first, then a second person joined. Other than that it went well.

CARMEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D. 
Évaluation :
5

Great service by everyone I interacted with. Very professional and attentive. I will definitely go back to this location when I need to rent again. Thanks to everyone there especially the guys working out in the summer heat!

Meg G. 
Évaluation :
5

Not much. Everyone there was super helpful. The pickup truck I rented was so new and nice, I almost kept it for myself! Would definitely recommend to friends and family!

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILES L. 
Évaluation :
5

Fast and efficient. My preferred location and always quick and good on service. Merci

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE P. 
Évaluation :
5

Amazing service! Thanks Christian and team!

JUSTIN P. 
Évaluation :
5

Very friendly staff. I was in and out very quickly.

TANYA K. 
Évaluation :
5

Employees should take more time to give attention to customer. Maybe more employee need to be hired to not make your employees feel rushed and push out customers in order to meet the demand.

Eileen K. 
Évaluation :
1

Took forever even after doing everything online not friendly said one thing and didn't end up getting what they said I feel they over charged me and I have never rented a uhal before and I won't be ever again and I won't ever refer anyone either very disappointed

Robynn A. 
Évaluation :
3

Passenger side mirror was damaged and moving freely while driving.

Alan H. 
Évaluation :
5

I've used the U-Haul location for truck rentals and refilling propane tanks for years. They are consistently professional and excellent. Please don't change a thing.

REBECCA B. 
Évaluation :
1

Arrived early , raining, told to go away until open. When finally checking in , requested explanation of charges, clerk decided to be clever and started to talk loudly to “ explain” . Really arrogant and unhelpful, please note this was the first ( and last ) time we would rent from U-Hail. Totally different attitude shown by the person who helped us when er returned the vehicle. Could not have been more courteous and helpful. Shame about the initial impression.

BARRY M. 
Évaluation :
5

I have used this location for all my rental and drop off needs. The staff is always courteous and professional. Convenient location for all phases of equipment rental or purchase. Je la recommande fortement.

JERRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Good experience all the through from reservation over the phone through shopping for packing supplies and picking and returning the truck. Friendly staff at the location.

MICHAEL B. 
Évaluation :
4

I was attended to quickly and the employees were welcoming and helpful.

EMILY B. 
Évaluation :
5

Awesome service very polite extremely professional

HARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Busy store. Could use some additional help. My service person was very helpful.

KEITH P. 
Évaluation :
5

The crew at this location clearly care about their customers. Smiles all around, and everyone I interacted with was cheerful and friendly. They got me on the road in no time, and were just as efficient when I returned the van. Nicely done, gentlemen.

JEANNE B. 
Évaluation :
5

Cool

LEOPOLD T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LACEY R. 
Évaluation :
1

I had a trailer that I rented stolen from my house while I was at work...I reported this to the police and I also reported this to U-Haul with the police report number...these jackoffs are trying to charge me for the whole time untill they got the trailer back today....from the 8th of July to the 19th....don't trust these fools...they try to get you for everything

BENJAMIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
2

Open the store on time would be nice. Lost time waiting on employees to up well past 7am.

KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER C. 
Évaluation :
5

The customer service was was amazing very friendly very accurate made it easy for me to go through a hard time

ROSE S. 
Évaluation :
3

I wasted money on extra blankets because I did not know they came with truck and no one told me. Billing for gas is DECEPTIVE--not outlined in online rental or described in person. I was billed 20 $and change for 28 miles?!! At 10 mi per gal that's over 6 $/gal. Robbery!

BRETT W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JORDAN KATHRYNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA D. 
Évaluation :
1

First the agent was unable to give me a printed copy of the rental agreement upon delivery of the truck {no paper in their printer?}.. Second, no one explained what the process involved for after hours return. I was just told to park the truck on their lot and drop the keys in the lock box which I did at approx 8pm the same day !! I checked the mileage and I drove exactly 17 miles. The nest day, I finally received the rental agreement..... and saw the instructions for the return and another email showing the charges. I am amazed that I was charged a 20 $after hours service fee PLUS a fuel charge of 18 $!! This is absolutely unacceptable when gas in Tucson averages 3 $/ gallon and it did not take 6 gallons for a 17 miles drive.... I therefore request an adjustment to the final charge which is totally unjustified, Please call me at your best convenience to discuss this issue. Thank you, Claude McCarter 520 332-7366

M CLAUDE M. 
Évaluation :
5

When Speedway is closed, tell clients to use Hellen St.

Daniel O. 
Évaluation :
2

Un be known to us during our travel through rain the trailer leaked and got our furniture and clothes wet, the rolling door didn't completely closed on one side leaving a gap for rain to get in also. The overall condition of the trailer was very questionable, as 1 wheel looked like it was losing grease from a wheel bearing. That was a concerned during our 1200 mile trip.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIAN C. 
Évaluation :
1

WORST U-Haul center. AVOID at all cost. I had a reservation and they rented my van to someone else. Customer Service rep was cavalier and rude and did not care one bit. I will never use U-Haul ever again.

ROBBIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
4

Make after hours check out a little less complicated

MIRANDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dylan B. 
Évaluation :
4

Better explanation of the returning process for after hours.

EDUARDO Z. 
Évaluation :
5

None; you have very good staff here. That's why I keep coming back for my trailer rentals for the yard work et all I do.

GLENN P. 
Évaluation :
3

You might wanna have more than one guy working the front desk. He seemed stretched a little thin.

Alyson R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
3

The truck had a very hard time accelerating. I was very grateful we only had an in-town move. The folks at the front desk were helpful, but overwhelmed. The customer to representative ratio was very high, and it took a long time to get service despite the representatives efforts.

ALICIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUDARSHAN A. 
Évaluation :
4

I had an 8 AM reservation and arrived at 7:45. I did not get my truck until after 8:15. Better staffing during peak (morning?) hours would be helpful.

KATHLEEN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julius H. 
Évaluation :
2

The mobile app experience was terrible, had to wait an hour just to pick up a truck. My truck was given to another customer and had to be swapped out.

Carlos L. 
Évaluation :
5

Everyone I encountered were Friendly Professional, Courteous, and Genuinely interested in the best way to assist! It was a much needed pleasant experience~ðŸ‹

NAOMI L. 
Évaluation :
1

The mobile check in didn't work (there was no “pick up my truck” button in my account - I tried many times and multiple ways to find it) and it took a long time for someone to answer the help phone.

Kristy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie B. 
Évaluation :
4

I had to wait on another customer who had rented a moving truck who was in front. So a way for me to safely get on my way perhaps. But the location employees were courteous and efficient. The pickup was clean and just what we needed.

JENNIFER K. 
Évaluation :
5

Great location, super professional and friendly staff.

ROSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINICA C. 
Évaluation :
4

The young man that removed the trailer was prompt, courteous and friendly.

DONALD M. 
Évaluation :
5

Everthing was super! Will use this location again!!

GARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
4

store was clean, service was fast, and everyone there seemed to know what they were doing.

MATTHEW K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita k.  |  Online Move In 
Évaluation :
3

Please see my comments from the Joplin rental portion of this feedback.

LISA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
3

Both times I got a Uhaul (for California & Florida) they were dirty inside & out 😔

SHERRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan O. 
Évaluation :
5

Excellent service

NICOLAS S. 
Évaluation :
5

I was in and out quickly. They are great

Maryann L. 
Évaluation :
5

The person who greeted us at the drop location was so friendly and helpful. We had a nice conversation and really appreciated his positive attitude. Thank you for the excellent service!

JOREN MORRIS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALTON R. 
Évaluation :
5

Absolutely wonderful service. Thank you! I'll be using this store in the future!!!

Max B. 
Évaluation :
3

I have rented 2 trucks, with dollies, in the past month or two & both times I had to go back to the rental location because the dolly wasn't in the truck. I guess it would be nice if the staff could ensure that any additional items being rented were in the truck when the customer comes to pick it up. Other than that, no issues with U-Haul.

Dany M. 
Évaluation :
3

My registration was not put in correctly so my “pick up keys and go” was an hour and half process, which included having to drive to another store. So, improving the reservation process could help.

Lisa B. 
Évaluation :
5

All were very polite,and professional.

HARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri G. 
Évaluation :
2

UHAUL at Craycroft and Speedway in Tucson had the equipment I had reserved on the date and at the time requested. The employees were courteous and efficient. I have rented from this location before and will do so again. Merci.

Patrick M. 
Évaluation :
5

Thanks for all the help today.

Lori Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

These employees are on it! No waiting and fast and efficient. We were impressed. Great service

LISA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlene R. 
Évaluation :
4

Every thing went awesome they were fantastic would recommend their services.

SHAWN-MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ceferino D. 
Évaluation :
2

Reserved storage unit was not ready for move in on move in day.

Ashlei M.  |  Online Move In 
Évaluation :
5

Excellent customer service from him and the staff

Feleiss K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Valerie H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robyn H.  |  Online Move In 
Évaluation :
5

Liked the guys who work there ,were very helpful and doing their job very great. Thank u

Sandra L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwendolyn H.  |  Premières impressions 
Évaluation :
5

Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.

tonya b.  |  Expérience générale 
Évaluation :
5

Staff is very friendly and professional!

Andrew M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELINA J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anil K.  |  Expérience générale 
Évaluation :
3

Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs

CHRISTINA B.  |  Expérience générale 
Évaluation :
1

The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don't really care about the customer.

David G.  |  Online Move In 
Évaluation :
4

Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.

Rebecca H.  |  Premières impressions 
Évaluation :
4

The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.

Miranda B.  |  Premières impressions 
Évaluation :
5

The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up

John O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis S.  |  Expérience générale 
Évaluation :
3

Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.

danielle w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S.  |  Premières impressions 
Évaluation :
4

The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.

Cayce H.  |  Premières impressions 
Évaluation :
5

Great customer service with everyone I interacted with.

michael c.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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