Customer Reviews for U-Haul Moving & Storage at East Speedway

6953 évaluations

5533 E Speedway Blvd   Tucson, AZ 85712
(E Of Craycroft)

(520) 575-5376

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 575-5376

5533 E Speedway Blvd
Tucson, AZ 85712
(E Of Craycroft)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Ozman Garcia was a very good and kind employee from start to finish. Very helpful and courteous. As well as Louie Zendejas when i returned my vehicle. Great employees.

JESUS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD T. 
Évaluation :
3

Although the service provided at this location was good (but why is it that all UHaul locations have only 1 person working, causing undue wait time?), the service leading up to pick up was awful. No one at the national customer service picked up the phone, nor at any location in Tucson. I had no idea where to pick up my trailer and was calling SOMEONE, ANYONE, to let me know I was put on hold for 10 minutes before I got so frustrated that I hung up. I would NOT recommend UHaul to a friend, but suggest they look into a competitor like Ryder, Budget, or Penske.

Donna A. 
Évaluation :
1

Offer to assist senior citizen customers picking up and loading their car onto an auto transport. Sadly at 68 my days of climbing under trailers are long gone. It was like pulling teeth to get this young man to help. When he half-heartingly agreed to help, he did a half-ass job. Why I tipped him 10 $I still don't know.

STORM H. 
Évaluation :
5

Nothing bad to say. The guys took good care of me. I was in and out real quick when renting and returning the van. Merci.

DEBRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKYLAR C. 
Évaluation :
3

Van exterior was extremely dirty but the customer service rep did clean the exterior windows when I asked him to do so.

Lois S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN S. 
Évaluation :
5

Everything was excellent. The service, the Uhaul truck and employees couldn't be better. Uhaul keeps its good name because of employees like the ones you have!!!

LETTY E. 
Évaluation :
2

No one at front desk 3 clients waiting, i waited 20 min until employee showed up… employee at garage was not helpful..

Ivan M. 
Évaluation :
1

I was not treated well by the employees when I came in to rent my truck to move. My card was declined because they were having system problems apparently and when my friend and I asked if we could pay in cash we were told no. So we paid on her card and they failed to tell us she'd now be responsible for the truck she would not be driving. When I came back to return the truck the employee was very nice, but my card ran fine. And I was treated really crappy and when we called corporate and the location itself they treated me like I was sketchy. And I'm just a 20 year old girl trying to move apartments.

Olympia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary M. 
Évaluation :
5

Have more counter personnel

DIANA M. 
Évaluation :
1

Truck was dirty,dusty and sticky steering wheel. Smelled like cigarettes inside. The windshield was dirty and full of bugs. On top of everything Uhaul wanted to charge me 25 $clean fee. Are you serious?????

Dmitriy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIEL G. 
Évaluation :
5

Excellent customer service from him and the staff

Feleiss K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

The guys at the Speedway department were very helpful and kind. My experience at Uhal just proved to my family and I that I will always choose Uhal for everything and every time for the rest of my life. I was impressed by the professionalism of everyone and their quickness to be helpful. Thank you Uhal for making my move so easy

ANTHONY V. 
Évaluation :
5

The staff members are super friendly and professional! Equipment is also top-notch!

STANLEY THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio L. 
Évaluation :
4

Everything went perfectly well with both the equipment and the staff.

ANTONIO P. 
Évaluation :
5

Nothing, process took five minutes. Experience was great!

OSCAR L. 
Évaluation :
5

It went very well, it was busy and wait was longer than usual. Need to have a person outside to check-in returning trucks, equipment. Merci

ELVA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
4

The service people were excellent. The unit was clean. The only problem we had was trying to move in on a Sunday. The facility closed at five and we had to pay a 24 hour access fee for the first month so we could move in.

Amy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Premières impressions 
Évaluation :
3

The app isn't easy to use and I had to go into the store anyway. The agent who checked me in was very nice and professional. The agent who checked me out was rude and condescending. He tried to charge me 100 miles over what was actually incurred. It took multiple rounds of conversation to get him to see it would have been impossible for that many miles to be driven.

CHARLENE W. 
Évaluation :
1

I think the trucks need to be filled up before they are giving out customers

SHANE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
1

My on line reservation was for a truck and 2 dollies. When I went to pick it up there was an error that prevented my completing it through the online process. I went in to the store and gave my information and ID to the staff. He was rude and dismissive. After several minutes he said I had to finish it on line and stopped helping. I finally completed my reservation on my own. The dollies were not in the truck. I went back and after several more minutes was told there were no dollies of the type I reserved. I repeatedly said that they were reserved and asked how they were reserved for me if not available and was told by the worker that “ I didn't rent this to you, you rented them to yourself' and was told that I could either leave without anything or take what he had and that he was going to charge me extra for what he had. I finally agreed to take what was available if he would just replace what I reserved with what was available. I was completely stuck as I had a time sensitive move. From beginning to end my U Haul experience was terrible. He was rude and dismissive was completely disinterested in my reservation and met the company's failure to have equipment I ordered available with a threat to charge me extra. I will NEVER use U Haul again and will be calling the BBB as soon as I have time.

Kelli B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
4

none

FLOYD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURENT R. 
Évaluation :
3

Fix the head gasket on that thing. Ur acceleration is awful even when the uhaul is empty. -mechanic

Amanda M. 
Évaluation :
3

I was charged a cleaning fee of 25 $which in the maybe 20 Uhaul trucks I have rented from that store including the exact same size truck the day before I have never been charged a cleaning fee. When I was told that the agent said “well you had pads”. The tax was charged on Cleaning fee (labor is not taxable) and the fuel which is already taxed I doubt you can charge tax twice. If I am right Uhaul has been overcharging sales tax to virtually every customer.

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LORETTA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARRY C. 
Évaluation :
5

Check out and check in was extremely smooth and easy, great job crew!

KEVIN S. 
Évaluation :
2

Be more affordable. You advertise 20 $in town rental on vans a day, but I spent 70 $+ because of mileage. Just overall false advertising and a complete rip off. I'll just rent an SUV or truck at a rental car company for 25 $a day with unlimited mileage next time. Never again will I rent from you.

STEPHANIE K. 
Évaluation :
5

You did wonderful with everything :) I was super happen with the way I was treated at this location

SHOSHONE B. 
Évaluation :
5

Good, fast service. No glitches. Truck inside clean, outside obviously recently rented. No worries. We are frequent renters and all was good. My recommendation to all. Thank you Uhaul for your continued no hassle see ice. We will continue to work with you. KHOPKINS

KRISTINA H. 
Évaluation :
1

The dropoff experience was abysmal. I waited in line for 45 minutes while staff just stared confused into their work phones. I guess your entire system was down, but my goodness do you not train your employees to use paper in such an event? Literally one person was helped in 45 minutes, and another gentleman was there at the counter the entire time, and we couldn't help but laugh when, for the 4th time in 45 minutes, they asked him for his address. You really need to train your employees better, but I guess this is what happens when a company monopolizes an entire industry. Capitalism at it's worst...

Bryan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
2

The moving truck i rented was not clean and had several broken areas! From the light in the back to the sun visors in front. Then to top it off, i returned the the truck after business hours and roughly 2 weeks later i see a charge on my card for way more than it shouldve been. I was charged for the 17 miles i went and then the crooks at this location have the nerve to say i didnt bring it back with the same amount of gas and charged me like 20 $for 4 gals of gas! Im not sure where they learned math but my calculations dont amount to the same numbers.....17 miles i drove isnt even close to using 4 gals of gas! And for some weird reason it took them over 2 weeks to finally calculate the miles and charge my card. This is NOT the first time ive had some very much delayed days due to this location not doing their job correctly.

Kathryn M. 
Évaluation :
5

Excellent!

JUSTIN P. 
Évaluation :
5

should have clean the mirrors and windshield before other customer use the trucks. When I pick up the rental truck, I notice the windshield inside was dirty and the mirrors are also dirty. I thought it was clean but wasn't.

Ruben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn B. 
Évaluation :
5

This store is great! Fast and friendly.

Bradley W. 
Évaluation :
4

When I reserved the ubox, I was sent to the wrong location. When I got the correct location to pick up the box, it was not there yet, I had to come back in 2 hours.Staff was very friendly and helpful. When I was picking up the ubox from storage, I could not make contact by phone, 10 calls, 4 times disconnected, 6 times on hold and never answered. I had to go to the location in person to to verify the box was ready for pickup.

DON W. 
Évaluation :
5

The staff were very helpful, friendly and understanding.

JAMES-MICHAEL D. 
Évaluation :
1

Get your staff to read a fuel gauge properly so customers don't get erroneously charged!

JEAN-LAURENT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS N. 
Évaluation :
5

i dont really see anything that can be done to improve your company.

SAM G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE F. 
Évaluation :
1

The service at the Speedway store in Tucson is ATROCIOUS. Would not answer the phone when called. Just rang and rang. The movers that Uhaul proposed were FANTASTIC (Team Hustle) and it was known to them how bad service was. The person that helped me book my Ubox was great (the Uhaul website wouldn't book the Ubox for me). The people who dropped off the box and picked it up were AMAZING as well. Everything was great except the service at the Speedway Uhaul in Tucson. I think corporate Uhaul should look into how that property/franchise is run and do their best to fix it.

Jon W. 
Évaluation :
3

Clean and maintain the equipment. I rented a utility trailer. It still had sand and trash in it. Also, the pins on the tailgate/ramp are misaligned and one of them was difficult to get take out and put back in. Also, there are never enough counter people and there was a long wait to pick up the equipment.

Warren S. 
Évaluation :
1

Hire people who know how to speak to a customer properly.

MOHAMMAD ALI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS H. 
Évaluation :
4

Everything went smoothly. No hidden fees. Clerk found me the best rates avail. Will go back.

REBECCA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
1

Very poor attitude and i will never recommend this location to anyone I know.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F. 
Évaluation :
3

Definitely you need have one direct customer service because when you call no body can help you and they send to you another phone number. (Problem with information in the receipt)

VERONICA G. 
Évaluation :
5

Excellent service à la clientèle

RICHARD B. 
Évaluation :
5

Went quick n easy

marilyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN J. 
Évaluation :
2

The location was under staffed, wait time was too long

DONALD C. 
Évaluation :
1

I was not a customer today and I received someone else's receipt thanks

DEE F. 
Évaluation :
1

Signed me up for the wrong return date and location. Extremely inconvenient

ALEXANDER J. 
Évaluation :
4

Quick service, no issues

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENIO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian R. 
Évaluation :
1

Waited in line for an hour and fifteen minutes. One employee was working. When I finally got my turn he was awesome

JONI M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

joshua F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Valerie H.  |  Expérience générale 
Évaluation :
5

Excellent

STEPHEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

Have your employees know where trucks are located and where the keys are for the truck and if you have a reservation actually have the truck there

AMY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMESD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA B. 
Évaluation :
2

I was charged a total of 4 times for a total of 496,87 which should only been 196 and some change. If these charges don't reverse I'm going to be screwed out of 300. What the fuck.

SALINAS O. 
Évaluation :
3

I tried to extend my rental. The website didn't work on my phone and I was not at a place where it was possible to download the app. I tried to call, but the wait time was 20 minutes! I rented a trailer and it was OK, but the pins and holes for the ramp were misaligned, making it hard to use.

Warren S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robyn H.  |  Online Move In 
Évaluation :
5

Liked the guys who work there ,were very helpful and doing their job very great. Thank u

Sandra L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwendolyn H.  |  Premières impressions 
Évaluation :
5

Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.

tonya b.  |  Expérience générale 
Évaluation :
5

Staff is very friendly and professional!

Andrew M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELINA J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anil K.  |  Expérience générale 
Évaluation :
3

Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs

CHRISTINA B.  |  Expérience générale 
Évaluation :
1

The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don't really care about the customer.

David G.  |  Online Move In 
Évaluation :
4

Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.

Rebecca H.  |  Premières impressions 
Évaluation :
4

The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.

Miranda B.  |  Premières impressions 
Évaluation :
5

The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up

John O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis S.  |  Expérience générale 
Évaluation :
3

Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.

danielle w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S.  |  Premières impressions 
Évaluation :
4

The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.

Cayce H.  |  Premières impressions 
Évaluation :
5

Great customer service with everyone I interacted with.

michael c.  |  Expérience générale 
Évaluation :
5

no commit

James A.  |  Expérience générale 
Évaluation :
5

I had a great experience with the company

Glenda Q.  |  Expérience générale 
Évaluation :
5

thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling

Lorraine P.  |  Expérience générale 
Évaluation :
5

Great service and nice people. Sincerely, Alex

Alexander B.  |  Premières impressions 
Évaluation :
4

the staff was very pleasant and helpful.

Gary M.  |  Expérience générale 
Évaluation :
3

The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.

hilary h.  |  Expérience générale 
Évaluation :
1

Half my belongings went missing ...

Helena r.  |  Expérience générale 
Évaluation :
1

you do not have an elevator for 2nd floor access to storage rooms

maynor steven D.  |  Expérience générale 
Évaluation :
5

With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn't let me throw away a bed it didn't fit storage.

PATRICK C.  |  Réservation 
Évaluation :
5

We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Merci.

MARTHA g.  |  Réservation 
Évaluation :
5

You guys were wonderful! So very helpful too! Merci.

Shae G.  |  Expérience générale 
Non reviews have been submitted for this location.

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