Customer Reviews for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit

1768 évaluations

8161 Eastex Frwy   Beaumont, TX 77708

(409) 892-1184

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(409) 892-1184

8161 Eastex Frwy
Beaumont, TX 77708

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard S. 
Évaluation :
2

My fiancé purchased the storage for her stuff but forgot her id so they put in my name and she supposed to have access to the storage but the locked her out when she checked in several times..

brien c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

Quick reservation with Larrissa calling me back to make the rental even better. Friendly service from her and the nice lady that checked me in when I returned the Van. That is the reason I only rent from this location. GREAT PEOPLE!

JOHN G. 
Évaluation :
5

All good. Good equipment and good service.

JEFFREY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VERONICA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARA KRISTINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA ELIZABET D. 
Évaluation :
2

the uhal at 8161 eastern freeway did an outstanding job. Your reservation system is far below good. I made a reservation at your Milam and eastern location 2 weeks before move and went to confirm, they had no units available in the 10x25. Did another reservation through corporate offices, went there this past Saturday and no reservation for me, even though both reservations were confirmed with a reservation number. Last minute I had to rent 2 units at the eastex location. The experienced was horrible. The Milam st location needs some serious help both in staff, attitude and organization. The Eastex location were wonderful. Took them only about 15 minutes to get me the units.

HERMAN L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDY PAUL W. 
Évaluation :
1

Fire the whole staff

MICHAELA B. 
Évaluation :
5

Great service!

Juan R. 
Évaluation :
4

Truck was dirty both inside and outside. It smelled!

WILLIAM K. 
Évaluation :
3

Employee went out of her way to feel powerful by making me jump through multiple hoops, like have a major credit card which is not required. Also made me give them two points of contact and called one stating that people steel Uhaul vans. I'm someone that is on record using Uhaul frequently and have never had to do this in the past. There is a way to do things. The people want to play games with you at a stressful time to feel powerful is pathetic and overly intrusive. You have my debit card information and a deposit is placed. There isn't anything else that is needed to track a customer. People are angry at their own personal choices, so they give you a hard time to feel better about the dumb decisions they've made. Pathetic

QUINCY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUIS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN H. 
Évaluation :
3

The truck needs an alignment really bad. The steering while was turned to the left as I was driving straight. and it pulled to the left as well.

HARVEY I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANETTE L. 
Évaluation :
2

We were over charged but other than that the service was fine

TIERA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

good serivice

johnny P. 
Évaluation :
4

Trucks need to be better clean on the outside

MACK P. 
Évaluation :
5

Return was a breeze!!

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kourtney L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

debora c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA R. 
Évaluation :
5

My reservation was transferred to this location and they phoned me to be sure I was aware of the change and to let me know their hours and procedures.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
2

Train employees

george M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dixie B. 
Évaluation :
2

The truck wasn't ready, the manager received it the previous day and didn't get it cleaned, the 2 employees there that morning didn't know what to do. She called the manager at least three times. I had reserved an appliance dolly but she failed to charge me for it so I had to wait for another twenty minutes to rent it. The young man didn't load the appliance dolly for me.

IMELDA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

candice h.  |  Expérience générale 
Évaluation :
1

I had to go to a diffenent location than requested for a pickup truck, which the new location was supposed to have. They did not have a pickup, so I had to rent a cargo van, which was not what I wanted. I had to drive approximately 18 extra miles because of the change in location. When I went to get in the vehicle, the tire icon was on. Both back tires had to be aired up quite a bit. The attendant only checked one tire and had to come back and check the others. The air pressure equipment was faulty. I arrived about 9:50 am and left about 10:25 am. When I returned the attendant had changed but did not want to provide a receipt before I left. He said he would email it to me. I did not like it, but I did leave. I would have preferred to see what I was going to be filled. This is totally unacceptable. It is a very inconvenient location, and I had to pay 2,40 $ a gallon for gasoline. I can see very little to nothing positive about this rental. I will never use this location again.

LYNN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIA W. 
Évaluation :
3

Most of the employees were nice and helpful. Just takes one sometimes to mess things up though. When I checked out, one of the employees thought they could yell at a customer for not wearing a mask. Sugar always attracts more bees than vinegar.

Clint P.  |  Expérience générale 
Évaluation :
1

Since choosing this location it have been nothing but trouble and employees do not know or even concerned about helping the customers and what's the rental process. I definitely want rent from Lawrence Dr location Beaumont Texas again.

debora c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANAESTHESIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER S. 
Évaluation :
1

My storage unit unit leaked destroyed some old photographs of mine and one mattress in your people really didn’t seem to be concerned about it it

Mark P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE H. 
Évaluation :
5

Everything went smoothly. Definitely will be a returning customer.

THOMAS J. 
Évaluation :
1

The staff I sealed with was very unprofessional and somewhat rude

daphne b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARROD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DAVID WARREN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Lorenzo was very helpful and knowledgeable about the equipment.

BRYANT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Piia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
5

nothing

Julian P. 
Évaluation :
3

Reserved 6x12' enclosed trailer several weeks ahead for out of state move. Arrived at schd time. No trailer available. It was being utilized by someone else, who didn't intend to return it by close of business day. They tried to contact another facility but that facility would not answer phone. Very disappointed that this occurred. Got to rent a much smaller trailer which creates a return trip.

keith A. 
Évaluation :
5

Staff was helpful and knowledgeable

Dale E. 
Évaluation :
1

I told them I needed a trailer that was 6 foot wide to put an side by side in. The gave me a trailer that was 6 feet but gate of trailer only allowed 4 1/2 feet wide items in. I could not use it. I wasted my money and time. I ask for a refund and they said they not slllowed to give one.

Dennis C. 
Évaluation :
5

Fast and easy check-in.

Ronnie E. 
Évaluation :
2

We reserved a truck online, got a confirmation email, but when we got there to pick up the truck, they told us they didn't have one. The manager told us that a reservation doesn't actually mean that a truck will be available when you arrive. To which we said is exactly the opposite of making a reservation! He continued to tell us that this was how U-haul does things and he had no control over what happens when you reserve a truck online. Overall, the experience was extremely frustrating.

TED S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hershel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARABJOT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
3

In addition to my moving van rental, I reserved a set of moving blankets and an appliance dolly on the uhaul website. The site guaranteed my reservation. However, when I picked up my van, this location said they were out of moving blankets and appliance dollies. This was extremely inconvenient, as the sole reason I rented the van was so I could move my washer & dryer to my new address. So, I had to run around Beaumont, looking for a store that rented appliance dollies, while on the clock for my uhaul van rental. None of the other uhaul locations in town answered their phones on that Saturday morning. It's okay if you don't have crucial moving supplies available, but please list this on the reservation website so I can plan in advance. Moving day was already stressful without the added hassle of finding a last-minute equipment rental. I lost some confidence in uhaul with this experience.

Scott S. 
Évaluation :
1

The individual who rented us our van didn't explain anything to us about the truck, he was rude, dismissive, Kurt and didn't really care whether we were satisfied or not. What we ordered -appliance dolly and we were not informed that on wouldn't be there so we had to purchase one- wanting a refund for that, wasn't told we could or he could call another location to pick one up.. wiper blades need to be replaced- didn't work in rain sand snow storm we drove through from Amarillo to canon city Colorado. Charged for items we didn't purchase- 84,07 $ with tax. Gas was less than 1/8 tank not 1/4 and had to stop and get gas the minute we drove off the lot. Our pick up time was closing and charged for an entire day. When we call the 1-800 number the reps were helpful and we hope that All issues get resolved and we are refunded appropriately. I don't know if we will rent from Uhaul again even if it's the most affordable. Extremely DISSATISFIED

Meghan B. 
Évaluation :
3

When I rented my storage I was told that if I moved out early it would be prorated and I would receive some of my money back. The gentleman told me no, even though I did move out early. Storage was paid until the 31st and I moved out on the 8th with a clean storage. Not satisfied about the storage not honoring its word.

erica m.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Reginald R. 
Évaluation :
5

The guys running this location are super friendly and wend above and beyond to makesure we were satisfied. Excellent service à la clientèle.

Terri J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B.  |  Premières impressions 
Évaluation :
5

We wre just a couple hours late dropping truck off cause we were on phone with u haul for almost an hour trying to get information on drop off and app. Then a wreck so made us late. Should take all that into consideration before charging another day. We wiped everything down and swept so truck looked better than the way we picked it up

SCOTTY T. 
Évaluation :
3

I guess during the storm there was what looked like a metal building that was flown on top of the U-Haul storage section 128. I suppose from the force of that building my things that were inside on top were jolted and the microwave came down on my leg. When I lifted the door a few things came down. Other than that, thanks for everything. I'd use you guys AGAIN

tina h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogelio D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

nicole C. 
Évaluation :
3

The process was horrible and confusing I will not be using your services again

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa W. 
Évaluation :
5

Great location to rent. I have used this location several times since it's been open. I have always been treated well and the equipment has been good. No problems at all. I highly recommend.

Lynn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Credisheau G. 
Évaluation :
3

Poor customer service with the young representative on the return of the rental.

Edieth L. 
Évaluation :
5

The personnel were very pleasant, courteous and professional.

Robert H. 
Évaluation :
3

did not have the right truck.

Norma L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine L. 
Évaluation :
5

Merci

Donna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie M. 
Évaluation :
5

The staff at this location are always very professional courteous and friendly.

Jacqueline W. 
Évaluation :
5

They were very professional

Ronald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry E. 
Évaluation :
1

The truck was dirty and it's no way possible that I drove 75 miles in one day. I will never use Uhaul again. This is ridiculous and I didn't get the right truck.

PIMBLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mirna D. 
Évaluation :
1

The worst and most stressful experience I have had. I ended up having to spend more money, and getting a storage at a different facility because y'all gave mine away.

Erika C.  |  Expérience générale 
Évaluation :
5

Very friendly & helpful worker. He made it so simple to drop off after such a long trip.

Robie Lynn S. 
Évaluation :
4

The employees were fantastic, the truck not so much. I had requested a van.

Gabrielle G. 
Évaluation :
5

Solid team working here, I appreciate the tips on checking connections during my cross country drive.

MARCO B. 
Évaluation :
5

Awesome folks working here, helped me hook up and explained a few tips about checking connections during my stops as I was driving cross country.

Marianne B. 
Évaluation :
3

The inside of the trailer was disgustingly filthy. I'm really not sure what was on the walls of that trailer. My things were in bags and boxes so it didn't matter much. The worker was by himself and the line was out the door when we walked outside to get a trailer number for me. I didn't even bother him to open the back. Partly my fault for not checking it first. That unit needs to be power washed. Yuck!

DOUGLAS V. 
Évaluation :
3

Make drop off driveways more accessible. They were all blocked and had to wait

TINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NODDY L. 
Évaluation :
3

Notify the customer when the pick up and drop off location is changed.

MICHELLE W. 
Évaluation :
4

Get more employees to help with checkout.

MICHAEL S. 
Évaluation :
5

All the team were outstanding, clearly led by a good manager of this location. Gabriel seems to be a great source of inspiration for the members of his team. I would undeservedly recommend visiting this location for your U-Haul needs. Thanks Gabriel.

Bruce R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY F. 
Évaluation :
5

Aaron, the gentleman working here was Incredibly helpful. I would return to this location because he was so kind.

Andrew W.  |  Online Move In 
Évaluation :
3

The pick up was difficult because of under staffing. Even though I was pre checked in the process was painfully delayed because the one employee on duty was overwhelmed. Whoever scheduled a meeting during peak business time doesn't understand customer service.

Randall S. 
Évaluation :
5

The U-Haul App is so bad, I will never use it again, the Alp locked-up and the person in the chat was no help at all, we got cut off and no one tried to reconnect with me. I had to wait until the store open at 7am for help, my reservation was at 6am, and I am still getting charge for pickup at 6am.

Jesse B. 
Évaluation :
5

If possible, I would have appreciated a smoke free truck. I don't smoke and the smell was quite strong.

Courtney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Credisheau G. 
Évaluation :
5

Aaron Bennett was the customer service rep at the site I used- Beaumont, Tx. He was so calm and thoughtful in his treatment of customers. The place was packed, and he was alone but did a great job.

Melissa E. 
Évaluation :
5

Staff was very friendly and helpful

Christian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby W. 
Évaluation :
5

It was clean and all the people there were helpful and friendly.

Jeremy P.  |  Expérience générale 
Évaluation :
5

Keep up the good work!

Randall S. 
Évaluation :
5

These guys from start to finish we're beyond amazing . Merci

Amanda V.  |  Expérience générale 
Évaluation :
1

If I could give a negative 7 000 for this specific Uhual site, I would. Not only did I get countless late fees added to my account even though they told me every month they would move my payments to the first, and the employees were rude every single time I tried to speak with them, but we also now have roaches in all of our moving boxes. On top of that, I paid and cancelled my storage June 1st and was given until the end of the month to get my stuff, but They put a lock on my storage and tried saying I couldn't get my stuff until I paid for July 1st. The only thing that saved Uhaul's reputation for me was the corporate customer service that helped me get my money back and were so kind to me, and dedicated to help my experience be better.

ashlyn c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jo Ann K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cory l.  |  Expérience générale 
Évaluation :
4

The Gentkemen that assisted me was friendly and very helped.

Janet J.  |  Expérience générale 
Évaluation :
1

I was treated very unfairly Staff rude and disrespectful up to the manager I was promised a free month from Jerry head manger of company and never received it he actually told Liz no free month for me

Kesha G.  |  Expérience générale 
Évaluation :
2

The manager at the Milam location was extremely rude I questioned why a certain lock was required. I rented last year and there was not a certain lock requirement. Purchased cheaper lock elsewhere!

STEPHANIE B.  |  Premières impressions 
Évaluation :
4

Aucun

DON P.  |  Expérience générale 
Évaluation :
5

Nice

Sophia J.  |  Premières impressions 
Évaluation :
3

Cool

Sophia J.  |  Expérience générale 
Évaluation :
5

Great service

Delores F.  |  Premières impressions 
Évaluation :
1

They doint no how to talk to people

MICHAEL G.  |  Expérience générale 
Évaluation :
5

I had an amazing experience great people great customer service

Erica G.  |  Premières impressions 
Évaluation :
1

The lady in office very rude and unhelpful. We will never use that uhaul for everything. Merci

AMANDA R.  |  Expérience générale 
Évaluation :
5

Service was great and the staff was great

larry b.  |  Premières impressions 
Évaluation :
5

Merci

Edith B.  |  Premières impressions 
Évaluation :
5

Great employees

shelia h.  |  Premières impressions 
Évaluation :
5

I will definitely use them again

Paula T.  |  Expérience générale 
Évaluation :
4

0

Monica W.  |  Expérience générale 
Évaluation :
4

Aucun

Calvin S.  |  Expérience générale 
Évaluation :
5

Good location & the staff are helpful and very professional. Had peace of mind when I stored my things there for a year and a half . Merci

Gina H.  |  Expérience générale 
Évaluation :
5

I had my storage for a little over a year. The staff was always polite and understanding. Anytime I had an issue making my payment on time the team was very patient and worked with me. Great customer.

Hobbie G.  |  Expérience générale 
Évaluation :
5

only needed it for a few weeks but it was excellent and convenient thank you.

zebhariah b.  |  Expérience générale 
Évaluation :
3

Unfortunately, I am limited by the characters and can't express why I gave them avg. they didn't close out my account when I left and kept charging me. I had to call from another country to cancel it.

Victor P.  |  Expérience générale 
Évaluation :
5

Jasmine Green did a excellent job

Jeriell C.  |  Expérience générale 
Évaluation :
5

Very good manager and he was very helpful and professional.

Chris W.  |  Expérience générale 
Évaluation :
5

Lisa was fantastic.Saved a 5 hour drive & move. Lisa Rectified previous employees mistake.Wish Lisa worked for my corporation.Lisa was professional ,knowledgeable, and courteous.

GREGORY S.  |  Expérience générale 
Évaluation :
3

they told us we had keys and they had the keys tried to charge us extra for storage room even though we had empty it out...

Damien J.  |  Expérience générale 
Évaluation :
2

I will never use this company again. Nothing was as it should have been. My reservation that I made was not honored and I did not receive what I had selected.

Wes i.  |  Expérience générale 
Évaluation :
5

Little pricey to others in area

Inez W.  |  Expérience générale 
Non reviews have been submitted for this location.

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