Customer Reviews for U-Haul Moving & Storage at Ed Carey

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Was promised things that I relied on and did not come through. Resulting in a charge i was told would not happen. I am a retiree that cannot afford extra charges!!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very professional and great customer service

Évaluation :

5

Antonio was great, both for the pickup and drop off. He explained everything very thoroughly. Very satisfied.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Straps were road worn and too short to connect to ratchets. I had to use my own straps to secure vehicle to trailer. Ratchet's were rusty, and hard to operate until I sprayed them with WD 40.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

need better costumer service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Fill the gas tank. Don't play games with the customers having to figure out how much fuel was used. Not all customers are going to lie about their use of the vehicle.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent customer service at Harlingen Ed Carrey location. The guys working there Sunday afternoon were extremely knowledgeable and helpful .

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

he was rude

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

From pick up in McAllen to Salt Lake City, the system was flawless. We were alerted before every movement and every incremental bill/payment. The pickup persons went out of the way to meet our needs. Making changes after SLC arrival was a nightmare, but things eventually worked out because of an unusually kind schedule-er and delivery person.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Prompt,, courteous and very professional.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service, friendly staff, would highly recommend this location for your U-haul needs.

Évaluation :

5

Explain the importance of locking the chains to your vehicle or a hitch lock because we had our uhaul literally taken off our truck and stolen. My son just graduated college and was moving to Oregon to start his adult life and had everything in that uhaul, over 25k worth, most importantly his college diploma, birth certificate, social, items he had since he was a child that meant more to him than anything things that are irreplaceable.. I wish I would have been advised of need to place a lock on the chains not just the door, we could have avoided this tragedy.. my baby got to his destination with only the clothes on his back, not even a blanket or bed .. it broke my heart !

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Antonio, I think his name was, took care of everything and did an amazing job. Thanks 😊

Évaluation :

4

A/C was never cold enough. It only got cold when I stopped. Not good when you just finish moving stuff and you want to cool down on ride back.

Évaluation :

2

Poor customer service from the pickup location. Picked up the dolly and got home, only to find out the left blinker was not working. Called the pickup location to see if I could bring back and switch dollies. I was told that I needed to contact U-Haul help center. Waited for 1 hour to be told that it would be 90 minutes for the repair person would be there. Help center and repair person were very nice and helpful. I was informed by the help center that they should have taken the trailer back and given me a different one. Not happy with the pickup location as they caused by depart time delayed by four hours.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Allow a late check-in instead of charging for another day

Évaluation :

5

Nothing. Customer service was great, friendly, offered a water! Great experience.

Évaluation :

1

I specifically told the location where i picked up the uhaul i would keep it for 2 extra days. The drop of location continued to call me to see why i hadn't returned it. When i did return it, i was 3 mins shy of closing time (7pm EST) the gentleman had already closed up shop and refused to help me. Told me to do it online and follow the steps. But regardless i was already charged another day even though i got there before closing time. And they charged 2 extra days for a tow dolly when i dropped it off the very next day i got it. Horrible customer service.

Évaluation :

5

While the box did not arrive to us in Pharr, TX during the two hour window for drop-off, the delivery driver made up for it leaps and bounds. His name is William and he's the only driver in the Valley. He is an amazing human and was super helpful. Honestly, U-Haul has been really great to work with throughout this process. I received several confirmation calls once the U-Box order was placed which was helpful and lessened my fear that the box wouldn't show up or the order would somehow get lost. Again, William out of Harlingen is a keeper. Very kind and respectful, the man deserves a raise like big time!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Horrible SERVICE FROM THE STORE MANAGER!!! IM NEVER GOING TO RENT AGAIN..

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

One of the customer service reps thought they explained something to me but when dealing with this same agent I discovered that I hadn't been told the information. The agent hot a little defensive and said that they had told me at an earlier visit. What I noted, that might have led to me not understand or hear what supposedly had been told me was this: the agent was soft-spoken, spoke fast, like reciting a memorized script and was wearing a mask and stood behind a large plastic screen. The 4 x8 enclosed trailer was older and had rusty areas and hinges, locking bolt and other areas of rust.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Awesome place to go to ! I give this a five star

Évaluation :

3

Less of a military attitude

Évaluation :

5

Very helpful. and fast.

Évaluation :

5

Great and quick service !!!

Évaluation :

4

1st truck pick up did not turn on, but was given another truck. Had to rent a second truck, last minute, truck was available,BUT felt like it didn't want to be rented to me, by the way I was told it was only available for 24 hours, that's all I needed it for. The tone was so direct and not friendly. It's either available or not period. 2nd truck over heated at 1:30am when I was ready to return, it was taken care of real quick and truck was picked up.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing I can think of.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very knowledgeable and friendly

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Request Google mapping to correct their location info to make it easier to find !

Évaluation :

3

Go the extra mile to answer customers questions without letting them think you don't really want to help

Évaluation :

5

The employee who assisted me was very professional.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I was very disappointed when we went to access our 4 uboxes on July 18th. I told an owner on Friday that we needed them down on Sunday at 9 am. He said no problem. We arrive at 9. Nobody had heard anything about it. It took AN HOUR for a guy to get them down & even then we had to tell him how to do it & where to put them. He was going to just make us access them from the inside of the warehouse. That would NOT HAVE WORKED. I finally said how it needed to be done. He must have had no experience on using the forklift as he was slow as molasses. Very upset as we were on a tight schedule.

Évaluation :

3

Felt the customer service person was a bit rude with his tone of voice

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing. It was a large spacious facility and the employees were efficient and pleasant.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Best one in Harlingen

Évaluation :

5

Very efficient and professional.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Do the process to get keys quicker. I reserved my truck for 8:30 and did not get it till 9.

Évaluation :

5

Everything was great at the drop off point.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Merci

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

More customer service advisors

Évaluation :

5

I preferred to unload my trailer but most people don't. There was no staff working the return booth when I arrived. I'd make sure there is someone helping customers with returns

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le service à la clientèle était génial.

Évaluation :

5

Just moved across country with Uhaul U-boxes. Uhaul was wonderful to work with, very professional, answered all my questions. The boxes were in great condition, very clean. Provided plenty of blankets. Je les recommande fortement. 

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Easy access and roomy

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

They continue to impress me with their service.

Évaluation :

2

Drop off location took a while to assist me in returning the truck

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Trailer was not available until two hours after my original pickup time

Évaluation :

5

The u-haul website to drop off is very frustrating. I could not get the location sharing to work on my IPhone and it was very upsetting to see that I would be charged money by not using the online drop off.

Évaluation :

5

I would recommend this location and in particular Joseph Rosas the manager of this location, Joseph always goes above and beyond and is always a phone call away, the equipment is always clean, Working, and well maintained.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Let me tell you that Mr. Antonio DiBenedetto was outstanding!! The patience, courtesy, knowledge of the equipment and how to use it, detail on explaining contract clauses that are important to the customer, etc. While still maintaining a smile & his cool due to having several people at store was IMPRESSIVE!! You have an amazing employee representing your company. He deserves recognition!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.