I just received a bill with extra unexplained charges. The auto transport and pickup truck I reserved was NOT ready to go when I arrived. I had a schedule to keep which was why I made a reservation.. The auto trailer had deficient straps that were shortened due to extensive fraying on the ends. The trailer lights did not work. This is a safety issue. I was not aware until told by an annoyed motorist who promised to write to uhaul. I called the location on enterprise on Kelowna where I rented from hoping to get an explanation for the extra charges. The girl who answered mumbled something quickly then put me on hold for at least 4 minutes. I finally hung up.. my break was over. So. Unhappy overall. Not a good nor safe experience.Connie V.
Customer Reviews for U-Haul Moving & Storage at Enterprise Way
Pour nous contacter
Kelowna, BC V1Y6H7
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The online app to return the truck did not work and gave me an error message, I had to call the 1-800 number to get help returning the truck. not a huge deal just thought you guys should knowJAIME P.
Lengthy line up due to only one staff member "present" at the desks, entry drive in door for loading was inoperable due to circumstances - which is fine - however this was not explained while at the desk - had to find alternate route on my own which ate up quite a bit of time. On day two of move in the elevator was down - which again is fine - however there is only one set of stairs that lead to the upstairs...??? No secondary elevator?? No second set of stairs? No estimate on when the repairs were going to be performed or completed. Furthermore, lots of individuals disregarding face masks - no staff to enforce mandatory mask guidelines. Lastly, they've so far charged me for my pre-authorized amount for my van rental, however, I used significantly less kilometers than I had estimated. No final breakdown of the final bill was emailed to me. Staff was friendly enough, but this facility is lacking some fundamentals in some significant areas as outlined.ryan v. | Premières impressions
Le client n'a pas laissé de commentaire.talwinder S.
Le client n'a pas laissé de commentaire.Todd J.
Will never rent from this place againâ€¦ complete ripped offOKSANA H.
Excellent service as always!SHELLEY P.
Lots of staff running around but no one to help you out. Waited in line fir a very long time. By far the worst customer service that I've experienced in a long timesheila s. | Premières impressions
Le client n'a pas laissé de commentaire.KRISTINE F.
Le client n'a pas laissé de commentaire.Nicolas C.
Dealing with U-Haul was a good experience.PETER B.
Waited on hold to book, needed a corporate booking, finally booked online, had to put it on my Credit Card, tried to switch the booking to corporate at the office, after waiting 25 min in line, 1 staff, many customers, was told to call the 1-800 number to switch, horrible service.David G.
I asked for a printed receipt and the guy told me to go inside. It was 8 people deep and I couldn't wait any longer. I looked at the receipt the next day and was overcharged 350 $on kms! U-Haul was very quick to rectify the problem when I showed up. Well done Brandon, the lady in the phone and others who assured me it was going to be corrected. Check your kms and fuel ALWAYS!CORINNE S.
Have rented from this location several times. Check-in/pick-up is always extremely slow, with usually only 1 person doing check-ins even though early am weekend, busy time. Always there well before scheduled pick-up time, but usually do not actually get truck until well after scheduled time. Contract does not adjust the late pick-up time created By U-Hauls poor staffing and slow check-in procedure. Feel it is very poor that the customer is paying for U-Hauls inneficiency.GARY S.
Le client n'a pas laissé de commentaire.DEREK V.
Line was long and only two people working the front. On busy days they could do better of prioritizing getting that line out the door sooner. Other then that, the service was great.PINO M.
Was difficult at first to locate actual entrance for dropping off unit. Big complex and different driveways leading into parts of this location, especially since you are coming off a busy street. Pulled into wring driveway first and had to walk around front of building to find correct driveway to go into for drop offGord B.
The back Bay door of trucks should be able to lock. Considering customers are responsible for the all items. I left the blankets in the front of the vehicle given there are a lot Of theft in Kelowna.JENNIFER Z.
The staff at this location is very friendly and helpful. They deserve a raise! ;)Suchit S. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa V.
Had to changes trucks, and the one it changed to had half a tank of gas which was unfortunateMarlene L.
I felt the interior was not cleaned and I didn't know if it was sanitizedCatherine F.
Best in class customer services from all of the staff at Enterprise Way that I had a chance to interact withCarlos S. | Premières impressions
I paid for a locker cc put on it, I already had a locker so they cancelled second. Took cc off my first locker and charged me a 15 dollar late fee. Had to go to office to straighten out as website did not work and no one waaas answering the phone, arted 50 minute waitMarie F. | Premières impressions
Le client n'a pas laissé de commentaire.Poalo A.
Le client n'a pas laissé de commentaire.ROBERT J. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL G.
Le client n'a pas laissé de commentaire.David B.
Hire more people to run the front. I waited in line for 1 hour (only 6 people ahead of me when I arrived) then it took another 45 mins to get the trailer hooked up. Staff couldn't find the trailer that I reserved and then tried to give one that was not going to work. I had to work longer that day to make up for the wasted time at u haul.Tyler G.
I had a very poor experience when returning the rental. I want into the main office area and no one was there to help. I waited to see if anyone would come and no one did. I noticed through a window in a door that there were 2 guys working in the garage. The door stated employees only so I just opened it to ask if there was anyone to help, the one guy named Bernie told me to ask someone out front for help and when I started to say there was no one he yelled at me saying "the door says employees only" and proceeded to push/kick the door closed in my face. Now if I hadn't moved back the door would have smashed my face. To say the least I was furious and let the young man who helped me know this. As far as I am concerned Bernie needs proper customer service training, needs to be scolded like a child because he acted like a child. I don't care how bad a day you may be having that is completely unacceptable. Let's just say if that door hit me in the face you would have a very large lawsuit on your hands and he would have been arrested for assault. I can you tell you that even thinking about the whole incident makes me very angry right now. Very disappointed with what took place.Trevor L.
Confusion between reservation center ( 1-800 #) and pick up location >...Short staffing @ this locations resulted in inventory (AT) not being promptly reloaded into inventory data base .. Result was I had to shop around (in person ) @ 4 locations to get an auto transport AT) Folks honestly trying their best however need more staff onboard esp Frd - Sunday ) ThanksWrae H.
Not to put the staff down but lack of training. Inconvenience when told after 10 hours travel I needed a certain kick which I would have drive to another location to purchase Very disappointedLawrence G. | Premières impressions
Renting a truck is easy and convenient but storage with uhaul is not. It's overpriced, the access hours are inaccurate, the elevator and bathroom were gross, and they double charged my boyfriends credit card for his storage unit and then locked him out of it anyways(for apparently not paying). It took an hour to get someone to come down to unlock it while we were trying to move. Staff were friendly but they're clearly understaffed. Every single time we've gone to get something from our units in the 3 months we rented for, either the gate was locked early or the floors were being polished so we were denied access to our specific units. I don't know why they need to polish the floors so often but don't clean the elevator or bathroom. We pay close to 200 $EACH for our units and to be locked out 2 hours early after driving half an hour to our belongings is disappointing and frustrating. We can't even call to see if we would have access because it takes an hour long hold to reach someone at the store. Access clearly says online 5am to 10pm but gate was locked at 8pm, sometimes even 7pm. Truly disappointing 3 months.Bailey T. | Expérience générale
Le client n'a pas laissé de commentaire.David H.
Had reservation booked for 9am, did not receive my truck until 10:05 am. Ridiculous wait time.ISABELLA C.
Waited 40 minutes to get to service.Cath S.
The directions could be better to the back of the building...and a lil clearer on the phone what kind of if u will need to r my a truck and a unitWayne K. | Online Move In
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.Sandrine R. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONY G.
Drop off was very easy and seemless.Raymond P.
The Team here got a trailer fixed up so that we had the size of unit we had a reservation for! If they had not done that, we would have been in a very bad spot. So thank you very much!Gord B.
Le client n'a pas laissé de commentaire.Jason T.
Guy at the counter clearly didn't want to be there. A young guy said he hurt his back and the manager decided to ignore the line up for a half hour while he filled out an incident report. Instead of just telling the younger man to sit and wait for hit while he saw to a couple of the customers he decided to make the customers sit and wait instead, at least one of who left. I would've too except the storage closed at 5 and it was nearly that so I don't have a choice. He didn't seem happy any of us were there.Zazh S. | Premières impressions
Forgot the managers name but I would come back again just for him really knowledgeable total customer service orientedMICHAEL R.
Hire more people! There seems to be hardly anyone working there... at least there was no help for the office staff... the person serving the storage customer in front of me took 15 minutes with them, and then took 15 minutes with me checking out my trailer rental, even though I had checked-in online before I came, and then she had to go out to the yard, manually drag the trailer out of a line-up of trailers and hook it up to my vehicle. And she seemed to be by herself!GORDON N.
Need more customers service representatives at the counter was is line 45 minutes. Also a text reminder that rental is due in an hour.ADEM K.
I booked online and had to be helped to finish the booking which is okay and I have rented 3 times at this location. When I first got in the vehicle the gas was not above where it should have been. I purposely asked the attendant where it showed the mileage and then I took picture at 15583 miles and when finished said 15617 so my mileage calculation was 34 miles and filled slightly above the line as supposed to and attendant just said leave keys good to go and now when looking at invoice charged for 56 miles. I don't appreciate being taken advantage of and the mileage shown on invoice does not even show the same on odometer reading I had. Won't be coming back or recommending.I never really do reviews but this one bothered me.JAMES K.
Very smooth, efficient and quick. I will definitely rent their again.JOHN M.
Amazing serviceCindy W. | Premières impressions
They were great! Went above and beyond.Timothy M.
Le client n'a pas laissé de commentaire.Timothy M.
Customer service was excellent !!!Karla S.
Le client n'a pas laissé de commentaire.JOANNE J.
Le client n'a pas laissé de commentaire.Christine L.
Le client n'a pas laissé de commentaire.Ian L.
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.STEVEN D.
Well run,with friendy and helpful staff.BEST PRICE IN TOWN.DAVID J.
The lineup was quite slow-moving. I was in the line up 15 minutes prior to my pickup time but did not end up leaving with my u-haul until 1hour past my booking time. There were 2 customers before me who were asking about and organizing storage. This took them well over 25 minutes to organize. There should be a separate lineup for reservations if trucks.KATHLEEN S.
Le client n'a pas laissé de commentaire.MICHAEL J.
It's all good!PETER K.
Le client n'a pas laissé de commentaire.Cameron T.
Had problems both times trying to enter the facilitySTEPHANIE G. | Expérience générale
It was a gong show, it took us 45 mins to get our truck. The online system took forever, we couldn't find the vehicle #, and nobody knew what was going on. The employees were all running around like chickens with their heads cut off, trying to locate keys and the right truck. Definitely need a better system!Timothy C.
Le client n'a pas laissé de commentaire.Joshua A.
Le client n'a pas laissé de commentaire.Cheryl L. | Premières impressions
This is the worst experience I have ever had with a company. You put so much stress in my family and me. I would never ever recommend Uhaul even to my worst enemyDARYL A.
Reservation was botched. Said I needed truck from 31 until June 2. June 1 got call at noon truck was over due. Chat was not working held over an hour and could not get through. Was charger for extra moving blankets I never took. Cancelled dollys but was still charged. Truck door was impossible to open.Randy M.
Le client n'a pas laissé de commentaire.BILL K.
Very good serviceAngelo M.
Le client n'a pas laissé de commentaire.Ivan H. | Premières impressions
Le client n'a pas laissé de commentaire.MARK L.
The unit I rented needs some steering work done. Wanders severelyDavid W.
the entire experience was smooth and trouble free - no surprise charges, and drop off was basically say hello to fellow in parking lot and walk away - everything taken care of. Exceptional customer care/ease of service. Much appreciated. The truck was powerful clean and new - pleasure to drive. Will def be using this rental facility more in future (!)Daniel R.
Great service, very easyAngelo M.
the rates are absolutely ridiculous to rent a vehicle for a single hour to move one thing. after all is said and done including insurance, gas, mileage and rental fee the price is almost triple that advertised â€œ19,95 $â€ a day.. absolutely appalling.Regan C.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.lorien l. | Expérience générale
Le client n'a pas laissé de commentaire.BERNADETTE H.
Le client n'a pas laissé de commentaire.Sean B.
Le client n'a pas laissé de commentaire.Mallory W. | Premières impressions
Le client n'a pas laissé de commentaire.TIMOTHY S.
Le client n'a pas laissé de commentaire.LINDSAY A.
Quick, and efficient. Thank you. Some limited disorganization related to the check in and check out process that could be worked through, but I think it's more the company and web system design than the employees at this point.Mike C.
smooth transaction. Easy and quick return.NEIL H.
Needs to be open later, and specially on Sundays.TODD J. | Premières impressions
The guy that was helping me was rude to me when i said i had a storage unit reserved but they had no record of it. The lineup was really long i had to wait over 2 hours in line wasn't a good experience.Bradley S.
Le client n'a pas laissé de commentaire.ANDREW G.
Advertised price no way near the final cost.WAYNE B.
The uhaul agent wasn't able to pull up my locker reservation even though he was reading the reservation number right off the email you guys sent me when I booked it. I ended up having to rent a bigger locker and now I'm paying an extra 20$ a month. Not impressedChris L. | Premières impressions
Le client n'a pas laissé de commentaire.Benny C.
After being told I could park somewhere specific, I returned later that day to have had my car towed at my own expense. Very frustrating after a day of moving. Especially as I had to pay out of pocket to receive my carJason H.
Le client n'a pas laissé de commentaire.Susan H. | Premières impressions
It would be nice if the license plate of the truck was on the keysEMILY N.
Le client n'a pas laissé de commentaire.SHELDON L.
Le client n'a pas laissé de commentaire.ADINA H.
Drop off location was fantastic, the guy I dealt with was A1. Thanks very much. Pick up location was very slow, couldn't find the truck. Changed it several timesâ€¦..very frustrated.STEWART H.
Le client n'a pas laissé de commentaire.Jacint J.
Fellow who checked me in never went over anything about checking damages. I only heard the girl telling people about it when I dropped off the truck. We asked him why he did not explain it to me. " it was busy and I was only one here" Nothing but a Lame excuse.THOMAS M.
Just keep doing what you all do well so far. You are professionals and still you ate kind gentle patient ! And you smile. Great !DOROTHY G.
Le client n'a pas laissé de commentaire.Bill S.
Your agents and yard assistants went above and beyond to make sure everything went perfect. Appreciate the late hours (7pm) that you are open too. Will rent again from this location.ANDREW B.
I rented a pickup today. The steering wheel, drivers door and radio area appeared clean? The seats, centre arm rest and cup holders were filthy. Box at the back had dirt and some gravel inside of it. I have another rental coming up and I'm hoping that it will be in better condition!!!NICK P.
Update/mark the areas where the trailers are damaged. This had not been done on the trailer I rented- so had to take a bunch of pictures. It will reduce the amount of time required for the consumer to get the trailer.PETER F.
Le client n'a pas laissé de commentaire.PAUL H.
After Andrew left the Kelowna Enterprise way location everything went down hill and fast. A middle aged bald man who does hitch installs seemed to run the show. He was late rude and just started taking things way. Like my access remote which i PAY FOR MONTHLY. He just walked up one morning a demanded it. No explanation. Just an absolute jerk. His hygiene was poor and he RARELY WAS SEEN WITH A MASK ON. You could see his facial herpes as he demanded my access remote control. I frequently saw him sneaking cigarette breaks everytime he would issue a trailer rental. Just and awful man. He was short with my fiancée. We were very loyal customers. Were is the key word and we and encouraging everyone to move out of uhaul before they are abused too. The younger staff were quite accommodating and helpful. They deserve good treatment and praise. But the man needs to go. Bring back Andrew. He was fantasticScott M. | Expérience générale
Not sure. First time renting, so no comparables. Reasonably short wait time in line( online check-in ahead) 5+/-minutes until 2nd cashier came. Quick from there....quick and easy drop-off. Logically laid out parking & pick-ups/drops. Polite staff , good selection of moving supplies. Well worth the little money to "get the bigger one". ( best advice EVER) Good first time rental.Susanne S.
Le client n'a pas laissé de commentaire.JONGCHAN L.
You sent this email to the wrong person. I live in Hamilton Ontario. Someone wrote down the wrong email address... need to be more carefulDAVID S.
Easy check in. Done in about 3 minutes.John S.
When someone questions the tires maybe listen!!!Terence B.
Excellent service even though we came in almost at the end of the day without notice. Staff were friendly and helpful.DAPHNE B.
Le client n'a pas laissé de commentaire.Gary O.
Le client n'a pas laissé de commentaire.Tom T.
Le client n'a pas laissé de commentaire.BRENT B.
Le client n'a pas laissé de commentaire.Damien M.
Le client n'a pas laissé de commentaire.ROBERT S.
Your system is great. Sometimes the way it is run is not. Some staff care, others don't. Equipment dirty or poorly maintained mechanically. usually steering is poorly aligned and trucks wobbles.Kenneth L.
I inquired and told I would get a free month because I wanted to stay with uhaul and move my belongings to port moody location. Port moody would not honor it and your location would not give me the free month instead. It was noted on my file and still no employee would honor it. I was told it was for a free truck rental and not the unit. I however know this to false as I have also had a conversation with them at the call center. A representative was supposed to.call me last week and did not. I was mislead and lied to about the free month. I decided to just move my stuff to a different company's storage. I feel I should get my free month reimbursed. Second on a more serious note. I have informed health canada about your employees disregard of the mandated mask rules. First time I entered, I stood in line for 5 minutes or so. 3 gentlemen had no mask on, an employee in a red shirt, just had his mouth covered and was talking to another person on the other side of the glass, that seemed like an employee off duty doing some inquiring of his own with his mask off. I politely mentioned the masks, they all gave me an excuses of different reasons then put them on. I mentioned it was mandated and they agreed to that statement and apologized. Not acceptable from a national company. I cleaned out my locker and entered again to inform them and one of the same guys had his mask off again. I am sure corporate will find this highly unacceptable. Please discuss and set mandated orders at your facility. This letter is meant to not only state my grievance, but also to serve a a respectable reminder to please ask and demand your employees follow mandated health guidelines. I was at your location from about 1130 to 1230ish on Saturday May 22Gregory A. | Expérience générale
A more accurate estimateGILBERT O.
Our 24hr storage should be accessible 24hrs a day.REX P.
Le client n'a pas laissé de commentaire.Kym L. | Premières impressions
After our bike and generator were bolt cutter off our trailer we got no help from staff and found that anyone could access the storage area thru the drivethru access. No security no assistance and place is filthy. A complete ripoff.Kevin S. | Expérience générale
The customer service is lacking. A min of three unsatisfactory communications to warrant my disapproval.Jennifer W. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis B. | Premières impressions
My suggestions to improve would be have more carts available, have the elevator adjusted so that it is level with the floor.Gordon W. | Expérience générale
The young man who helped me was fantastic! He went through everything quickly and efficiently & I was at my storage locker in no time The only recommendation I have is when checking people inDanielle G. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon Robert W. | Expérience générale
It's well organized and clean and I can have free access at my own convenience of time.James C. | Premières impressions
Checking in was slow and my online booking couldn’t be accessed.Julia v. | Expérience générale
We had issues with this facility from the beginning. One member of the staff initially refused to honor the one free month with a truck rental because we were renting two units after renting two trucks. He finally relented. After a poor review the manager contacted us and offered us a free month to make up for the hassles. New management came in and we had to fight again for that free month. We were told the new manager would call us. Two days went by and no call. Called again and were told manager would call us. No call ever came so we had to go in to the facility to make sure the free month was actually in place. When we moved out the young man behind the desk looked like he wanted to be anywhere but where he was and he had his earphones in and was tuning into his phone/music before he finished the transaction (receipt was printing). No one said "thanks for being a customer/using our services" or "we appreciate your business." I would never recommend this facilty to anyone. Go to Rutland - 1606 Findlay Road - where the staff are friendly, helpful and make you feel good about using the services. We rented our last truck from them and are so glad we did.LeAnn B. | Expérience générale
Closing at 1900 and 2000 is not convenientKathy A. | Expérience générale
We found the facility very accommodating given we could not finish unloading our U-Haul within the access hours.Jen S. | Expérience générale
I was rented 2296 when we arrived it had locks on it. Your map states 2 2296 should be reprinted as 2298. Cost me 30min+ of my time to changeRegan F. | Premières impressions
Le client n'a pas laissé de commentaire.michael s. | Online Move In
Le client n'a pas laissé de commentaire.Brandon Robert W. | Premières impressions
Storage experience was good. Only area where there could be better function is in availability of staff - wait queue too long particularly during peak hours and peak days - service good once one actually got to deal with staff!Terje S. | Expérience générale
Well lit and very clean with no weird smells. MerciRalph N. | Expérience générale
Le client n'a pas laissé de commentaire.Gordon W. | Premières impressions
Le client n'a pas laissé de commentaire.Donald F. | Premières impressions
Le client n'a pas laissé de commentaire.John H. | Expérience générale
Entrance door has been out of commission for months, every visit required going to the office and getting a remote to open the door For RV s power should be available,John S. | Expérience générale
Keep storage for large motorhomes Provide plug in for same in futureLyle R. | Premières impressions
would be nice if staff explained upfront you need a lockBob A. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel H. | Expérience générale
Great place for storageRoccino C. | Expérience générale
Le client n'a pas laissé de commentaire.Don F. | Premières impressions
Dealing with uhaul has been incredibly frustrating. Each time we went or called it was a disaster and stressful. Or we were hung up on, or in the lobby with no staff in the building. Our movers ended up having to haul all our belongings from the storage down the stairs yesterday because the floors were being waxed. Do that on off hours. How ridiculous. It cost us hundreds mire dollars with the movers due to the stairs and no elevator.Emily D. | Expérience générale
Motor home storage was promised with electricity for trickle battery chargers. Plugs pulled out and sockets blanked off with metal plates. No warnings sent to owners. All my batteries needed removal in order to start the coach. A simple notification of change in policy would have allowed me to switch batteries OFF.Eric L. | Expérience générale
We were quoted a price for our RV storage with 15 amp power, but then they disconnected it, with no change in price?? I would have preferred having the power .But the clean dry and warm storage was GREAT. Norm.norm r. | Expérience générale
Le client n'a pas laissé de commentaire.ROXY H. | Expérience générale
Le client n'a pas laissé de commentaire.savanna s. | Expérience générale
Le client n'a pas laissé de commentaire.Dale S. | Expérience générale
The service is terrible and slow. The units are gross and smell. There were homeless people living out of a unit by mine and it smelled horrible. The line ups are long, the staff moves at a less than urgent pace. They rented me two rooms by accident. They were out of locks to buy. Overall, a terrible storage company.Christie L. | Expérience générale
I did online check-in and prior to taking possession of my unit realized I needed a larger one. I was easily accommodated with upgrading the unit and the entire process was super smooth.Candace W. | Online Move In
They didn't walk us through how to sign in and sign out. There's no instructions or map. It took us 30 minutes to figure out how to get in, and another 30 mins to find the unit. Should put a floor layout map on each level. And it would be nice to give each customer a small instruction booklet with photos to illustrate how the sign in/out works.Ching Ting S. | Premières impressions
Thanks for free first month. I do rent lots of trailers over the spring, summer and fall. Some kind of multi rent savings would be cool.David M. | Premières impressions
Great service, polite staff, very helpfulROXY H. | Premières impressions
Le client n'a pas laissé de commentaire.Velma M. | Online Move In
This is a hard review to write because the facility is great and offers a drive in, drop off experience that is perfect no matter what the weather. For the most part the staff are wonderful. Management is another story. We found the managers to be rude, profit motivated and difficult to deal with. When we moved in the facility was out of padlocks and asked us to use our own. We did. We checked back in a few days to see if the locks were in and they weren't. A few days later we received notice that our lock had been cut off and a UHaul lock installed on our unit. They took the time to send an email but didn't take the time to call us and let us know, instead choosing to ruin our perfectly good lock taken from our storage shed. This is just one example of the issues we had with the facility. We also had to fight to get our free month that came with renting a truck. We rented a moving truck in our former city and received a free month for that. When we rented a second truck from this location to finish up our move they absolutely did not want to give us another free month on a second unit. The manager was rude about it and very begrudgingly gave it to us. That said the staff we have dealt with in our daily interactions have been friendly and helpful.LeAnn B. | Expérience générale
Le client n'a pas laissé de commentaire.myles h. | Premières impressions
Le client n'a pas laissé de commentaire.Ursula F. | Premières impressions
first class operation. Keep it up.Roy K. | Expérience générale
Le client n'a pas laissé de commentaire.Vern L. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S. | Online Move In
Le client n'a pas laissé de commentaire.Adrienne F. | Expérience générale
We had a very negative experience with trying to pick up a trailer in Sparwood, the trailer malfunctioned and we couldn't bring all of our items with us. The managemebt was rude and unapologetic. When we arrived at Uhaul in Kelowna on Enterprise Way we were greeted with great customer service and support by a very understanding young man, which made up for the negative experience the day before. This is why we continue to choose Uhaul! Thank you Uhaul once again!Mia C. | Premières impressions
Staff was very organized and friendly. Facilities were clearly marked and putting goods in storage was made easier by the company supply of carts. ThanksRoy K. | Premières impressions
I needed a lock to put on my storage unit while I moved from my old unit into the new one and they lent me a lock instead of making me buy one. Everyone was very courteous and friendly.Chris C. | Premières impressions
Even when I was pulling in at the last minute which I know is a very hated thing for customers to do… The very nice man let me throw my four boxes into my unit immediately before throwing me out ha ha Ha. I went willingly he was very nicekaren s. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald M. | Expérience générale
Le client n'a pas laissé de commentaire.Pier-luc M. | Premières impressions
Staff are less thank helpful, and also beyond incompetent ... Given misinformation multiple times. Also was charged for this unit AFTER it was emptied and we closed the contract (or the staff told us it was closed). One woman there is competent, but the manager and front staff don't know what they are doing and have no people skills. When asked a question they don't know they sit and stare at you blankly until you walk away. Less than impressed and will be telling friends NOT TO EVER USE THIS LOCATION FOR ANY REASON. had the same difficulties while renting trucks from this location in the past. Staff need some sort of training and knowledge about the locations services BEFORE being put on the desk with no manager around. The male manager of this location gets beligerant and downright rude when we are attempting to clear up disputes caused by his staff's previous misinformation given to us. Negative 5 stars.Diane K. | Expérience générale
The staff were nice, I just wish the computer system was not glitchy because I recieved 2 letters saying I was overdue for a payment which was not true.Darlene Greg A. | Expérience générale
All my stuff was damaged from mice infestation.Bailey M. | Expérience générale
Front staff fantastic :) When I was unloading close to 8;00 pm the closing South Asian informed us that you closed at 8:00. The warning of your closure started at 7:30 then 7:40 then every 5 minutes until you closed.I understand you have hours of operation but I don't need to be on the edge of harassed.He was slowing use down with his constant interference. An education in customer interaction would be very beneficial to this staff member.ian s. | Premières impressions
Le client n'a pas laissé de commentaire.ELAINE G. | Expérience générale
I stored two Cars at the facility for three years and was very satisfied with the Service and Security . I would Not hesitate to use them again. Merci.John W. | Expérience générale
Le client n'a pas laissé de commentaire.Antony J. | Expérience générale
Le client n'a pas laissé de commentaire.MELANIE T. | Expérience générale
When one reserves a truck it should be a guaranteed thing you get the truck on time...not depending if someone brings it back on time. Also you should not have to go out of town to pick it up. One should be told these things are a possibility of happening instead of finding out at the time of desparate need.mary-lyn l. | Expérience générale
Very friendly, very helpful & efficient staff. Merciterrance c. | Expérience générale
Le client n'a pas laissé de commentaire.Dwayne J. | Online Move In
Thanks. Everything worked well. Entry door to the storage could use a bigger better sign as it's confusing to find.Dawn S. | Expérience générale
Great facility and location. Very helpful staff.CECILIA E. | Expérience générale
Regarding having our stuff in storage, the experience was good, the only issue is the u-haul charging me 2 units for the whole month of December when I used them for just a few days. 1 unit I used for 1 week in December after payment and the second unit for 3 days after payment. I thought I would have a refund for the remind of the month but I didn't. I paid the units online for December's month even thou I knew that we were using just for a few days, but that's what honest people do, pay their bills, right? However, the units are sitting empty now, u-haul took the whole monthly payment and will rent the same units and will make more money! That's the only issue that I have! Merci.Sandro C. | Expérience générale
Horrible customer service. Rude and ignorant staff. They were lazy as well and everything was falling apart and it took them a long tie to fix the problem. Worst uhaul experience ever and will not be using uhaul ever again. Well at least the kelowna location, but probably won't use uhaul as a company ever again.Shawna F. | Expérience générale
At one point last fall there was a man living in the unit across from mine. I told the staff, and they did respond, but as a result my unit was ransacked by mice... I had to go through all my stuff and discard some. That's why I answered no to number 5. Other than that, I do think they keep it maintained.Barbara Ann G. | Expérience générale
Storage facilities were great However a different story with booking a uhaulDiana R. | Expérience générale
Front office staff are friendly and helpful, but elusive. Not uncommon to stand in the front for 10 minutes without seeing a staff member, or to wait 20 minutes in a line to speak to one of them. On the flip side, every time I spoke to the GM (Andrew) I had a bad experience. He's a horrible little man with the wrong attitude for dealing with people, be they staff or customers. I moved my rental to Spacious Storage for the above reasons.Craig S. | Expérience générale
The access route to the storage units is marked but a bigger sign would help. I got confused. There was a semi in the way. Also, the signs to get out are small and should be bigger so it is clearly visible. Merci.Dawn S. | Premières impressions
The staff were friendly and helpfulDwayne J. | Premières impressions
For two years in a row now I have been told I had storage for my boat. As I go to bring my boat in they say that my reservation confirmation was no good as the manager had just given ours places away. The fact that I got it resolved after hours of working on it myself and pushing the staff to get something done. Shows a lack of management and organizational skills. I feel that head office or corporate or whoever may have given all our spots away dealt with the customers extremely inappropriately. I believe for all the inconveniences and the sheer lack of trust your company shows. That they would give some kind of gratification or credit to the customer like myself. I am happy to be in the storage unit with my boat but by far had to work very hard to get it. The staff that was on site and Kelowna worked very hard to try and help me out. I do not know who was to blame for this but two years in a row is too muchterrence m. | Premières impressions
The storage facility is safe, clean and convenient. I would absolutely use the facility again if I had need for storage.Cheryl W. | Expérience générale
the Manager Andrew has been awesome to work with, as the last one was a disaster, but the internal system to book and secure a spot needs work! 2 years in a row i have had nothing but frustration to get my boat in and this year im overpaying for a spot because, the system did not allow me secure the spot after i was told that I was good and even with a confirmation number i was not secure at all and I was lucky to get a spot, I told the clerk that I was ready to start paying for a spot and I was not charged and the spot was given to someone else, the system needs work, but im sure you have the right guy at the helm, andrew is great thxsgino D. | Premières impressions
Andrew and the team were super Thank you Joejoe d. | Expérience générale
Le client n'a pas laissé de commentaire.Richard B. | Expérience générale
The only thing that I saw was during the mid day (when we checked in) the staff was quite busy and the check in office was sometimes left totally un attended while each of the staff was out assisting a customer! Possibly that's not an issue at other times of the day! Very good facility!Robert B. | Premières impressions
I needed storage for 1 month and I found the facility easy to access and all the staff were very friendly!Michele G. | Expérience générale
Le client n'a pas laissé de commentaire.Donna C. | Expérience générale
Le client n'a pas laissé de commentaire.Chris R. | Premières impressions
Le client n'a pas laissé de commentaire.Richard B. | Premières impressions
Le client n'a pas laissé de commentaire.Roxy H. | Expérience générale
There were people living in units beside mine. My stuff was ruined and destroyed from mice because of the people living in the units beside me. When I signed up I was not asked if I wanted the protection plan. Then I was called a liar for saying that I wasn't offered the protection plan. I will be going to the papers in Vancouver Kelowna I'm going to go write the city. I believe people were going into my locker and stealing stuff because I am missing a lot of stuff. I will definitely b protesting against U-Haul.... I'm very upset and unhappyErik M. | Expérience générale
Le client n'a pas laissé de commentaire.Shea N. | Expérience générale
Staff at that office work very hard and remain professional during difficult site circumstances related to construction. I think better foresight, planning and investment on the companies behalf could have made these encounters less frustrating for us, the customers.andy p. | Expérience générale
The storage facility was awesome, the staff was super nice (friendly, outgoing, helpful). My entire move was well organized, which all of the staff helped a ton with, and I am very happy! Merci.Jennifer B. | Expérience générale
Le client n'a pas laissé de commentaire.Donna C. | Premières impressions
Le client n'a pas laissé de commentaire.david p. | Premières impressions
Great service and a great offer for 1 month free storageRoxy H. | Premières impressions
Le client n'a pas laissé de commentaire.Carmen G. | Expérience générale
Le client n'a pas laissé de commentaire.dave / Karren H. | Expérience générale
Although it says 24 hour access that is not the case. You only have access during office hours. At this time that hasnt been a problem for me but i had hoped to have access 24 hours.amy w. | Premières impressions
Le client n'a pas laissé de commentaire.Don D. | Premières impressions
I was impressed with the staff. The General Manager, Andrew did an excellent job overseeing the rental. His customer service was impressive. Well done.dave l. | Premières impressions
My main concern is the difficult access to the storage parking spaces in the warehouse. Very inconvenient to have to go into the office, line up, then ask someone to open the back door. When I first rented the storage space over a year ago, I was told that they would be putting in some kind of key fob or card access system. This never happened. If it had been done, I would have probably stayed there.gregory s. | Expérience générale
There was a lot of airborne dirt/dust from the renovations in the other part of the building. I would recommend an easier way to allow tenants to access the storage area rather than having employees walk/ride down to open the garage doors.Wayne S. | Expérience générale
I didnt expect the cost to be so high. Problems picking up and with dropping off.linda w. | Premières impressions
Le client n'a pas laissé de commentaire.James B. | Expérience générale
Le client n'a pas laissé de commentaire.dick m. | Expérience générale
* access to large boat entrance area wasn't good. Not sure why there is no key pad to open door.kim h. | Expérience générale
The monthly storage was fine but I left because they are renovating the place and both of my car covers are totally ruined because they are caked on with dust and dirt... They are ruined and I need new ones. Second of all, the day I'm checking out, no one notices my wife and I and are 2 year old daughter are still in the compound getting our vehicle to leave and they locked us in. There is no one around to let us out as they closed with us still in the place! And you can't call anyone because you end up getting people in the states as they are an American company. We were locked in there for over an hour and they wouldn't believe us because they couldn't see us on camera or something... terrible experience your better on to pay for a proper storage facility as I went to save a little bit of mo way but your better off for a 24 hour storage facitily as they're hours are terrible and they don't really care about you like they shouldEttorino r. | Expérience générale
From the start it was a bad experience. Was told one door code, tried it multiple times, didn't work! Waited for over an hour to get in to the storage unit. Was told we could go anytime and drop stuff off, wasn't true. Trying to call, is a nightmare. Get put on hold forever, then get hung up on. The workers don't seem to have a clue what you're asking or talking about, 3 or 4 people to actually understand. Oh and the constant reminders if you don't pay....3 texts, 5 emails and 3 letters sent, that's a tad extensivetrish w. | Expérience générale
Hi and please let's be clear, last fall I had the worst experience of my life with the operation in kelowna, I would need to write a book on how frustrating it was too deal with U haul. Fast forward to this spring and wow, your new manager(Andrew Fryatt) was refreshing to deal with, courteous and willing to make things right, Oh my god ! what a difference staff makes to an operation, I'm so thankful that you hired a pro! Thank You!!!!gino D. | Expérience générale
I appreciate there is work being done in the facility. Good, you need that. But it made the security a bit of an issue, and of course there was a lot of work dust :( But thats OK, I'll be back in the fall.harry s. | Expérience générale
On move out I noticed quite a bit of mouse droppings in my storage unit. This was quite alarming to me as we moved from out of province and used your storage facility to keep our house contained basically. All our precious items were there and to know that mice were all inside and around our belongings, really made us very uncomfortable. Being in the food industry I am quite aware of "hantavirus" and it's effects to humans through inhalation of the droppings. We had to clean and sanitize all items that we took from the storage unit after finding the traces of mouse droppings. This took up a lot of our time. We were more than unhappy with this and when I asked your staff about it, they responded with "did you have insurance?".Unfortunately we did not purchase the optional insurance when renting the unit. We did not realize this was a problem and if I had known your facility was infested with mice, I wouldn't have done buisness there let alone bought insurance. Your staff needs to be better trained and perhaps educated on hantavirus and it's effects. To me insurance is for things like , theft, fire, floods. Not mice!! I will never use this facility again or recommend it.Daryl S. | Expérience générale
Le client n'a pas laissé de commentaire.Susan M. | Expérience générale
My vehicle was parked in the storage facility on Oct 16/19 to Apr 14/20. The storage space couldn't have been dirtier when I picked up my van. It is the dirtiest it has ever been since owning it for the past 21 years. Everything in that facility was covered with thick construction dust. Every customer that used/using this place deserves a refund or rebate for the treatment their vehicles have suffered. The owner should be ashamed of how their customers have been treated. Absolutely disgusting!! The only thing that should be stored there is piles of dirt or gravel.Doug R. | Expérience générale
Le client n'a pas laissé de commentaire.doug c. | Expérience générale
Le client n'a pas laissé de commentaire.Alexander Mackenzie L. | Expérience générale
I would like to talk to anyone from head office regarding my experience this winter. Last fall I rented a 40' space for my boat to be parked in over the winter as I do every year. I was delayed by a month to move my boat in my spot as someone else was using the spot to park in even so I had already paid for the space. Every time I went to check if the unit was ready it wasn't and in turn I paid for a month of storage 326 $and wasn't able to use the space. I asked the manager to let the people know that were parked in my spot that I would like them to pay for that month, he said he would look into it but he never called me back. Over the winter there was significant construction in the building and extreme amounts of dirt and dust in the building. Between my boat and my car I had just over 500 000 $worth of stuff in the unit which was completely covered in an inch of dirt and dust. I have a huge cleaning bill now due to the construction that was done inside the building over the winter it would have been nice to have been advised this was happening so myself and everyone else storing stuff could've made other arrangements or at least cover our possessions up to avoid this mess. Please feel free to contact me via email or call me at 1 (780) 715-4555Rob M. | Expérience générale
Terrible! The manager terrorized me and has been trying rip me off. Dont trust him!!Michael C. | Expérience générale
Great solution for our moveKoos R. | Expérience générale
The staff were lovely and very helpful. The facility was clean, well lit and accessible.Jacqueline C. | Expérience générale
Hours kept changing hard too get into. I even got locked in and could not get my vehicle out had too climb the gate and go too front desk saw a lady there and didn't even say sorry for locking up earlColin M. | Expérience générale
It took them over an hour to, accept payment and get my boat into the facility. I had a driver waiting in the back. It was a paiful experience. No one there knew how to accept a cash payment.Christian B. | Premières impressions
No one in the office, including the manager, knew how to get us a security code for the storage unit so the alarms sounded every time we opened it. Even with the alarms going, no one came to check.kendre s. | Expérience générale
Very bad service. People were rude and unorganized. Computers were down both days i was there. Was not impressed at allROD C. | Expérience générale
This operation needs an external review from the UHaul corporate office so a quality review can be done to ensure its meeting UHaul standards. These comments are a waste of time.greg k. | Expérience générale
Robin was very helpful, knowledgeable and professional. She went 'over and above' to help us and provide for our needs.virginia g. | Premières impressions
Compared to the past years dealing with this location it was very disorganized. I was in the store for over 35 minutes trying to get my spot organized for my boat to be stored for the winter.Rob M. | Premières impressions
We will be back next May to lease at least 3000 sq ft again. Staff were helpful and friendly.Dockside D. | Expérience générale
Call center customer service very poor across multiple interactions.Rylan J. | Expérience générale
Extremely helpful from start to finish.Denise P. | Expérience générale
Pity about the Sand Blasting and dustMark C. | Expérience générale
I used my locker for storing some work materials. I visited my locker almost daily and the place was poorly maintained. Sometimes the washroom was not cleaned and had no toilet paper for days on end.MICHAEL F. | Expérience générale
Don gave me very good service and was attentive and pleasant to deal with StanStan W. | Premières impressions
I store my boat there for 6 months every winter, each spring i pull it out and the local staff fails to terminate my storage, and you continue billing me, atempts to resolve issue are a nightmare!Mark S. | Expérience générale
My unit was full of mice crap and mice urine stains and mice chewed up some items. Yuck!!!Patrick B. | Premières impressions
I didn't use the facility.I don't live in Kelowna. I live in Kamloops.I was told uboxes were to arrive between 8am-12pm. Boxes arrived at 2:15pm. VERY DISSATISFIED! Never received a call for new time.Steve S. | Expérience générale
They were very busy and even though there was issues with my reservation Don quickly resolved the issues to make it all workDwayne B. | Premières impressions
Good and safe storage area. The young man that served me when I came by to pick up my car was very professional and did an excellent job serving me.robert l. | Expérience générale
Move out was quick and easy. Moving in on the other hand was stressful as one of the young guys working there had no clue how to do his job. For that reason, I wouldn't recommend this location.Shannon L. | Expérience générale
The facility is a mess. Construction going on constantly so contractors have access to the contents in storage. No one in charge, can never find my file due to what looks like a bad computer system.ron m. | Expérience générale
I have recommended to otherssandra s. | Expérience générale
The best place for storage in town. Very competitive prices and excellent quality of building.ANDR G. | Expérience générale
Some members of the staff are wonderfully helpful and competent at the U-Haul storage warehouse I use in Kelowna, BC, Canada. I feel a high sense of confidence in them.Meg B. | Expérience générale
Storage was supposed to be open at 900 am. After 4 attempts to get the staff to unlock the door, it was 1015 am before I got in.Steve B. | Expérience générale
Lady at the front counter was friendly & very helpfulpeter e. | Premières impressions
Staff were superb. Very helpful!Karen g. | Expérience générale
I wanted to thank Rachel for everything she's done to make my move run as smoothly as possible she was amazing. Rachel made sure that everything was taken care of and even helped plan my route. Than yJASON M. | Expérience générale
The only thing I would change is communication - a lot of the time I would call and get transferred to the head office in the states and they wouldn't communicate with the location in Canada.will r. | Expérience générale
Nice well run placeMICHAEL P. | Expérience générale
And also excellentwith help from Rachel. We reserved a spot for our car months in advance and when we went to claim we were it, not available. Rachel helped us and found a temporary place. Dumb polPatricia S. | Premières impressions
Great location and serviceGregory K. | Expérience générale
nonJesse C. | Expérience générale
Good customer service Understanding to needs to accomplish a successful moveDebra E. | Expérience générale
Very friendly staff and extremely accommodating.Robert G. | Réservation
Simple booking and check in process. Clean, new facility with friendly staff.Rylan J. | Réservation
Always slow and short staffed. More than half the time they dont even answer phone calls. Unorganized and poor customer service.MICHAEL F. | Réservation
excellent service From Don at the desk.ANDR G. | Réservation
My reservation was denied, no space was available, no reason was given, agent wasn't concerned, this placed us in a very difficult situation.mike a. | Réservation
Booked a storage space online that in reality wasn't even available. Showed up to find out that there was never an open spot.Kris C. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.