Thank you all for your help with our move and new journey.
Gary ACustomer Reviews for U-Haul Moving & Storage at Fairview
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck was poorly maintained. Windshield wipers barely worked, anchor points in the cargo area were broken, brake rotors were warped and unsafe.
Adam GVery friendly and efficient service. It was very hard to reach the staff by phone. It kept transferring me to a remote call center.
David MOffer 100 miles free fo
Le GGreat staff! Both staff I dealt with were awesome.
jose CMaintaining trucks should be first priority upon fueling truck there's was a screw that dropped as soon as turned the fuel cap off. As well as when driving the vehicle visors were falling if off because not be secure due to being broke and having missing pieces.
Maurice LThe Gentleman helping us yesterday morning was great , he had 4 clients and was helping all of us great service , and he never complaint about not having help took care of every one very camly and polite Great customer service he gets 10 ****
Sergio HAaron provided excellent customer service I appreciate it.
Aarron WWorker played with his iPhone and didn’t care much about the customer.
Steven LThank You!!
PEDRO PGreat Service & Attention, thank you for the great job !!!
mauricio nTodo good
maria sRude, unprofessional customer service. Extremely poor manners, unhelpful and problematic. Location is convenient, yet I wouldn't recommend it.
George HNothing thank you for your great service
Gerardo Ana
Angela SGood experience and would definitely this location. The team was friendly and helpful!
John CYou guys are dont need to yo was a good cuatomer service im a regular customer i have an storage unit as well inlike it
Pedro MFront desk manager is awesome, Always looking out for her customers. Merci
Hector LRental went very well even though there was only one person working. The manager hadn't shown up yet. At the end of the day it took a while to get someone to check in my returned equipment. Two people were working and it took more than ten minutes for someone to help me. I went inside and finally found someone at the desk.
Greg FQuick and straightforward with the process
jerico oThe location is in an unfortunate busy corner that is also next to an on ramp.
IAN SAgent was very friendly & helpful despite being the only one there checking a crowd in - thank you!
gary mGreat employee
Jesus PReally appreciated the hard work, great attitude and customer focus that I received from the team. Much appreciated.
Vincent CWe had our Uhaul stolen. The trailer was recovered but our contents were gone. Please put trackers in all trailers. If I ever use another Uhaul I will put in my own tracker. Also better locks. The Uhaul lock was cut off very easily.
Dianne KVery helpful
Sean LIt took a while to pick up my truck. The line was long and the mobile app to get it was tedious and NOT time efficient. The truck I got had less than 1/4 tank of gas. I told the attendant I was not comfortable with driving with that little of gas and he just said that is what it has. I had to go immediately to a gas station and spend $22,01 to bring it up to a level I felt more comfortable with. The tire pressure light was on the whole time. Before I took the truck, the attendant filled it with air and told me to ignore the light. I feel I should get a discount because the equipment was not safe or prepared for the client.
Lisa PThey gave me a truck with a lower tire signal and i was told that it wasn't. i went inside twice and then he said ok let's switch it. Then i got a truck with a crack pipe in the back. I was charged $48 dollars for gas and turned it in with the same exact fuel i was given.
Marcela RNothing everything was perfect especially the young lady there works there very professional very happy thanks
Armando AKeep doing whatever you you’re doing amazing staff there
ZUBEDA IVery satisfied Chris did a great job Brianna the manager is excellent also
Gayle KA+ Perfect
Margaret C | Online Move InExcellent service and good people, Just under staffed, except to wait some time.
ORLANDO HExcellent customer service from your rep.
Trong NBetter this time! Once I was able to be helped the truck was ready to go. Fortunately we did not need a dolley
Peter HEmployees were awesome and helpful
Ryan VThe general manager was awesome. She handled multiple customers, single handedly and I was very impressed how she did it so calmly. In the middle of handling all the customers, she came out and moved a trailer that was preventing me from backing out safely. Job well done!
Deana HMy representative, I forget her name at the moment was very helpful, knowledgeable and friendly.
Timothy hThe trailer had a smoky smell, so washing out trailers before next rental would be nice!!
Chris GI have rented twice in the last few weeks - the first representative helped with the paperwork - the second rep made me use the app - I figured it out, but it felt a bit colder that the first visit.
Reginald PRe: equipment. Perhaps U-Haul should consider having back-up cameras installed on the trucks; not everyone is familiar with backing up box trucks. Not everyone has someone to guide them while backing.
CHESTER SEverything good
maria sI had a booking for 2 days and return at 5pm. We dropped it off early at 10am and I forgot the lock came back an hour later at 11am and they cut off my lock. They only called my number and not my brother, since we both rented the moving truck. They didn't even call him. My phone was on silent and when I realized we forgot the lock, I called them 5 times in a row and they didn't answer the phone. It kept saying it was transferring to U-Haul main line since they were busy at this location and unable to answer the phone. Very disheartening, the lock was borrowed from my mother. Wouldn't return to this location. They could have texted or email, before cutting the lock.
Casie GCustomer service amazing
Oscar SThe girl working there is polite and attentive, very appreciative! Great job! Ty!
GREGORY KNeed more staff
Herber SI Love Uhaul never Change
DEREK HBrianna the manager is the best, always using her skills to address any concerns I was hit from behind and was stopped. I paid the 159. but need to be reimbursed by her insurance she must have been going 30 plus miles I was stopped with 6 cars ahead of me at a stop light my BP went up.
Gayle KChris is so kind and so positive Jackie always willing to help thx
Daniel BThe customer service representative that helped at the pickup depot me was excellent. I did not catch his name. He was very polite and thorough of his explanation of the ins plans and everything in general.
Andres PStop charging for pieces that should be included in the rental. It's expensive and unnecessary. If someone doesn't return a piece of equipment, just charge the payment method of file. It's not fair and frustrating as hell.
Andrea OBrianna C was stellar and her customer service, job knowledge, and efficiency was awe inspiring! I walked in without an appointment and watched in amazement as Brianna acknowledged me while servicing a customer she was working with, and initiated my rental process seamlessly rotating back and forth between two registers. She worked quickly but didn't rush and never stopped engaging both the other customer or myself. I work in sales and retail, and know what customer service looks like… Brianna is the embodiment of what all customer service professionals should strive to achieve! If Brianna is not the branch manager or considered for a corporate training/customer service position, I think the organization is missing out on a gem. Not only will I recommend this location to a friend, I will personally recommend Brianna, if she has not been promoted to a corporate role. Merci.
Ed YThank you for everything!
DAVID RExcellent service thank you
Juan RThis location opens 24/7, which offers great convenience. There are many different sizes of vehicles for selection. Customer service was excellent too, quick and friendly. The bill was clean, no surprise charges.
SULAN YStaff was very helpful even though we got sent with the wrong truck. Truck and paperwork didn't match but he assured us we were good and handled it all.
JASON TReceptionist- was polite, well mannered, fast and efficient. Truck- clean and run in perfect condition. Crew receiving the truck- nice and checked it immediately. I was in and out in less then 10 min. Thank you Fairview crew, you made things run easy that difficult day.
teresa vEasy drop off, business was closed on drop off day.
Nicole KI really like how quick and easy it was to drop off the trailer
rosalio gThe U-Haul service very fast and very good . Thanks Peter
Peter TI wish I remembered the manager name but she wasn't extremely helpful throughout my entire experience. Merci!
EUNICE S | Expérience généraleThe employee guided me to my spot after explaining and showing me how to gain entry, extremely helpful.
Dustin H | Online Move InClean storage area.
Kimberly P | Premières impressionsThank you guys for doing your best. I will definitely store my items here again.
Cristina M | Expérience généraleThe GM is great. Thank you for all your help.
Nicole F | Premières impressionsThe staff members gave clear and thorough information & instructions in regards to storage and the facility.
Will F | Online Move InWe were giving 1 free month storage. The lady nana Breanna was upbeat very friendly helpful and professional. It was a hot day and after moving our stuff into the storage we had a large container of water and 1 cup, she was kind enough to get us a VIP of ice and we appreciated her customer service!
Nellie K | Premières impressionsBrianna was very helpful in getting me the storage unit I needed and teaching me how to access it. She made this experience as pleasant and straightforward as could be. I'm glad she was the rep I got to work with for this store.
Steve W | Premières impressionsWhen I arrived to check out, there were about 5 other patrons in front of me with a single person working there. I understand "peak hours" but surely you have an appointment schedule and know when more people are available? There were times when I'd arrive and the door to the lockers was wide open, due to some system glitch where the cards weren't scanning. As soon as I found another place to rent from, I took it. Terrible service, terrible location.
James B | Expérience généraleAll the staff have been really helpful, polite and knowledgeable
Nadia M | Expérience généraleEmployees were helpful, courteous and professional. Although the facility is well lit, It is helpful to bring your own flashlight or lantern to use within your actual unit because it is very dark inside, especially if it is full. The only light you would have comes into your unit from the hallway directly outside your door. I appreciate it knowing there were security cameras monitoring within the facility that you could see on a screen upon entry at the side door. I was very happy when I needed an extra hand the employee working helped me just before office closing time!
Ethel C | Expérience généraleShawn was legit. Always helpful, always respectful. Appreciate his efforts to be helpful whenever I needed it
enrique r | Expérience généraleMe agrado mucho el servicio y las facilidades q me dieron para poder recuperar mis cosas
Rocio L | Expérience généraleMy personal thanks to the manager and the young lady that helped me out to mendously. In these times of need when everything seems to be compounding the fact that obviously we don't have somewhere to put our things but you made it a not only workable condition but appreciated. I will recommend your specific U-Haul location on Fairview and the 22 freeway as my prime location to always order from thank you again for your professionalism and the leniency and understanding. Sincerely and respectfully, Mark sinkinson markssolutions777@gmail.com 213 256-2975
mark s | Expérience généraleThe people that works there they are very friendly and helpful they do a awesome job thank you guys
ARTURO C | Premières impressionsThe truck was clean too.
Thuy R | Premières impressionsI BACK UP TO THE DRIVE WAY AND I WAS TO MEET UP WITH MY WIFE TO SEE THE DTORAGE UNIT UNTIL A EMPLOYEE START TO SCREMING AT ME THE I can park there He didn't ask if I need any help just get you truck out and if you have to bring your thing do it from the street si I toll my wife to cancel uhal don't need my business
lucero g | Expérience généraleawesome people, doing their job well!
Nicole B | Expérience généraleThank you Sean for going beyond the Call of Duty to help me in my time of need.
Deanna F | Expérience généraleThank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unit
cynthia m | Expérience généraleeasy process to rent storage and easy process when no longer need storage.
sophia r | Expérience généraleBryan was extremely nice and helpful
James S | Premières impressionsHad a great experience
vanessa g | Expérience généraleShawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊
LISA F | Expérience généraleIt was just expensive. I didn't like that it was $350 less to do round trip than to drop off the vehicle where I moved. Great service though.
danielle m | Expérience généraleEverything was as expected
Alexander b | Expérience généraleThe assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. Merci.
Alexander b | Premières impressionsExcellent service
sergio f | Expérience généraleSuper easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.
Jason L | Expérience généraleVery good
sergio f | Premières impressionsGreat customer service and great prices, i recomend u haul to anyone looking for storage
eziquio p | Premières impressionsvacuum the hallway carpets
donna d | Expérience généraleI had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left
Jerome c | RéservationSean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.
Deanna F | Réservation