Customer Reviews for U-Haul Moving & Storage at Falcon Field
Location en tout temps  |  U-Haul Truck Share 24/7© Location

194 évaluations

1614 N Higley Rd   Mesa, AZ 85205

(480) 654-2015

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(480) 654-2015

1614 N Higley Rd
Mesa, AZ 85205

Services dans cet établissement :

Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack H.  |  Expérience générale 
Évaluation :
4

When Pod is scheduled to be at Sun Lakes and moved to Mesa without alerting customer it's not good!! I didn't find out until I called to have it brought to my home.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
1

I hate having to wait until office open to get unit. I am on really tight turn around svelte and you put me behind. Missed my flight home. I can rent a truck, get keys, all without having to meet someone in person. It would have been nice to be able to sign all documents before and start moving in on my schedule.

Joe H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dameka B.  |  Expérience générale 
Évaluation :
1

Your staff was indifferent to my needs and acted like you were the owners of my property. I will never forget how awful my experience with your company was. I am recommending that you go ahead and just stop doing business as your policies are cruel and not in the interest of your customers.

Scott D. 
Évaluation :
3

I do not know why this move was made. I did not request it nor was I notified in advance nor have I been able to get anyone with UHaul on the phone or to respond to messages to give me an explanation. Not acceptable.

Elizabeth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo H.  |  Expérience générale 
Évaluation :
4

Our storage unit is very dark! There is no lighting around it and no light in it. We thought someone was going to get back to us.and we haven't heard anything.

Gail F.  |  Premières impressions 
Évaluation :
5

Good job 🌞👍

Kimber B.  |  Premières impressions 
Évaluation :
5

The young man that helped me was very courteous. He also makes great cookies lol.

rick d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy H.  |  Premières impressions 
Évaluation :
1

Consistency, transparency, and answering the phones would be helpful. I had more trouble getting a local facility to answer their phone and provide consistent information than anything. It is the incredibly poor way my personal effects and I were handed that has led me to decide to never do business with U-Haul in the future. My one remaining U-Box was at one location, then without notice, without my knowledge, and without my consent, the U-Box was moved across the county, approx. 53 mins. without traffic away from the original location. After numerous phone calls that I made with NO ONE calling me back, or providing constant information, no one could advise when my one remaining U-Box was moved. No one could tell me why that happened or when. Then I was told I had two boxes and that I had not accessed either since 2020. This is and was blatantly false. U-Haul repeatedly shown they did not value me nor care about me as a customer.

Tanisha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifferd H.  |  Expérience générale 
Évaluation :
1

You have been billing me for a container in a state I don't live in I've had to write emails and letters and phone calls and you never can get it straight. My actual rental experience in Kansas City was great but everything else is a huge disaster and you need to fix it!

Mark K. 
Évaluation :
5

Need to keep an eye on the loading zone area. It gets trashy snd looks bad sometimes. The facility itself is well taken care of, so you don't want that drive up area spoiling it.

Gayle H.  |  Expérience générale 
Évaluation :
5

Very fast and easy pleasant the staff could’ve done a better job

James M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roberta v.  |  Expérience générale 
Évaluation :
5

We were so pleased that we moved into a bigger Uhaul unit.

Rebekah G.  |  Expérience générale 
Évaluation :
5

Need signage that tells you office is at other Higley location. Was not told over the phone that I pick up keys at a Higley south location. Several trips to the Mckelps location with no one there. Otherwise it was Excellent service.

jim p.  |  Expérience générale 
Évaluation :
5

The staff have been very helpful and they know their jobs. Thank you to Ann and her staff for all they do. - Timothy

Timothy N.  |  Premières impressions 
Évaluation :
1

Just an awful customer service experience. I will never use UHaul again for any move. Never delivered on anything they said the first time and didn't make any concessions once they failed to deliver. Not a great business experience.

Michael H. 
Évaluation :
3

A heads up to the process prior to customer sitting in 114 degree weather doing all the step by steps and photo taking, in AZ our phones overheat quickly, especially if not fully charged (when moving one forgets)

Peggy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron T.  |  Expérience générale 
Évaluation :
5

Common issue I've seen (with other customers) Is I and others have had initial trouble trying to figuring out the how to unlock the circular key  locks  We didn't know the circular locking piece needs to be removed to unlock storage unit door... it would be best if the employee conduct or have a real live lock opening demonstration to your new customers!? On how the locks actually work!? Do not just issue the keys and they have to figure it out themselves ... Other new of your customers had to ask me how your locks work... You can lose business if your customers get frustrated because they cannot figure out how to unlock and lock storage units...? 樂

Abel R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie F.  |  Premières impressions 
Évaluation :
1

Pickup of the u-box containers was a week late. After being picked up on may 12th it was scheduled to be delivered may 24th which came and went with no updates. I had to call customer service multiple times and each time the delivery date was pushed out. The u-boxes weren't delivered until June 26th. Over a month late.

Lance C. 
Évaluation :
5

Liam was very curtious, very helpful, both with my room rental and the boxes I purchased! He had excellent customer service skills! Very polite and even carried my boxes to my truck and loaded them. I appreciated him going above and beyond!

Susan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Staci S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally C.  |  Premières impressions 
Évaluation :
5

Great customer service for this location even though there is no office on site. Great communication, staff was always helpful.

Chris K.  |  Expérience générale 
Évaluation :
5

Ann was supper helpful and she also provided 5 star customer service. She kept me up-to-date and was very knowledgeable on all my questions. Ann the manager for the storage building on Brown & Higley deserves a raise!

James R.  |  Expérience générale 
Évaluation :
3

The upper floor storage is inconvenient for moving and key card access makes it hard when movers are contracted to continuously access the room. I had many issues and had to continue going back to the main location to square away my reservation.

Kristen O.  |  Premières impressions 
Évaluation :
4

Had to cancel, access to unit was not acceptable. The cancel process was easy but lost my free month .

nancy w.  |  Premières impressions 
Évaluation :
5

The Falcon Field facility is really large, new, and nice. Also, at least when I used a unit there, it was cheaper to rent than everywhere else in Mesa.

Cathy T.  |  Expérience générale 
Évaluation :
4

Having the free carts on hand at the storage facility truly helps, especially when moving furniture into an elevator to a higher floor. Thanks! There is one improvement, however, that you should make. You shouldn't allow storage renters to discard stuff they don't want under the idea that it's being recycled for use by other people who might want the discards. This liberal policy has resulted in a huge pile of junk and trash as you step outside the elevator onto the 2nd floor. It literally was garbage, including an old mattress, which is against policy. This pile of junk needs to be cleared away immediately so that it doesn't attract rodents or other pests. It literally took up half the space in the open area where the moving carts are parked. This sets a bad precedent because people will get the idea that they can dump all of the junk they no longer want into this open area just outside the elevator. This has never been allowed at any other storage facility we've previously used. In fact, there's always been a strict policy against this, which is why dumpsters are not on site. Please clean up that area outside of the elevator and change your policy because it's obviously abused by some renters. You should go take a look at it today, and you will understand what I'm writing about. Merci!

GLENN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine T.  |  Expérience générale 
Évaluation :
5

Merci

Sandra S.  |  Expérience générale 
Évaluation :
5

Only issue is lack of carts for the amount of spaces

Norman P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEDEUC D.  |  Premières impressions 
Évaluation :
3

More than 80 % of our phones calls went directly to national office; not helpful. One elevator at the facility was often out of order, causing backups.

Melody P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUG F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M.  |  Expérience générale 
Évaluation :
1

This truck leaked oil on my RENTED house carport. Not cool.

NIna N. 
Évaluation :
5

The young lady who helped us at excellent service and professionalism

Andre F.  |  Premières impressions 
Évaluation :
5

This was our first time using storage and it was very clean and convenient.

Jennifer C.  |  Expérience générale 
Évaluation :
5

Please hire new janitor for location at higley and mckellips area. It's been dirty in donations spot for month or more and bathroom use to be very clean. Not now.

Chandra F.  |  Expérience générale 
Évaluation :
5

Fix the oil leak. Other than that, great service, see you again in a couple weeks.

Robert S. 
Évaluation :
5

Great place to store!Staff awesome!

Patrick C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin Y.  |  Expérience générale 
Évaluation :
4

The only complaint I have was it was difficult to cancel my storage. Impossible to get someone on the phone. Finally found a cancel option on the website.

Eric M.  |  Expérience générale 
Évaluation :
5

Thanks for working with us to find the right size unit within our moving timeline.. Really appreciated!

Mark N.  |  Premières impressions 
Évaluation :
5

Excellent service and clean facility

Peter L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chloe P.  |  Premières impressions 
Évaluation :
5

The office staff are extremely friendly and helpful. Getting into the building is tricky, at first, but that means it's very secure. You get the hang of how to get inside the building/elevator quick and everything is fine, afterward.

Cathy T.  |  Premières impressions 
Évaluation :
5

The manager at check in is very helpful. The facilities were nice and clean.

Jennifer C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas (Nick) K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

liz s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn G.  |  Expérience générale 
Évaluation :
2

Went to office a couple times and it was locked. Had to wait 40 min each time. Emptied storage and wasn't called for 5 days with any type of concern. Building I used had no staff on site. Would recommend but with caution.

Tamarora C.  |  Expérience générale 
Évaluation :
1

We were told our units were emptied and were told to call the police. Management never called back after 5 attempts. Also 2 occasions found mouse droppings scattered down the halls. We will be writing poor reviews with photos. This has been a horrible experience and we hope no one we know uses this facility

Meghan B.  |  Expérience générale 
Évaluation :
5

I really appreciated the customer service that I received in renting the storage space I needed, also the easy access and friendliness of the staff.

Mary B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine J.  |  Expérience générale 
Évaluation :
5

Personnel amical.

Brian B.  |  Expérience générale 
Évaluation :
5

The customer service rep that was working on February 3rd at the Higley and Broadway Leisure World facility is AMAZING. This is not the first time we've had her help us, and I was so relieved she was working when we went in because she rocks! She is knowledgeable, helpful, and just who I would want working for me. She is a GEM!!!

Rebecca F.  |  Premières impressions 
Évaluation :
5

Staff very helpful and storage facility very secure.

Jeff H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane L.  |  Expérience générale 
Évaluation :
5

I was very pleased with Ann's service.

Mary M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane R.  |  Premières impressions 
Évaluation :
5

This is my second time renting at this facility. It is super convenient to my home at the subdivision next door. Love the affordability and the climate controlled environment.

Pilar A.  |  Premières impressions 
Évaluation :
5

The move went very easy thank you uhaul

Marcia P.  |  Premières impressions 
Évaluation :
5

Super professional and friendly staff. Very clean place and convenient carts available for use. So far so good and very pleased. Highly recommend this place. Thank you!!

Erika N.  |  Premières impressions 
Évaluation :
5

Thanks so much!

Cassie S.  |  Premières impressions 
Évaluation :
4

discarded junk in ASILE WAYS, NO EQUIPMENT TO HELP ME MOVE MY STOAGE ITEMS, NO PARKING SPACES

Martin H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLLEEN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph L.  |  Premières impressions 
Évaluation :
5

All information and employee's were helpful

cindy n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Premières impressions 
Évaluation :
1

I arrived at the staffed facility to rent a storage unit at the on-demand falcon field storage facility. The young man was friendly and rented me unit 1089. I went home and loaded my car full of heavy boxes and proceeded to the storage facility. I arrived at the assigned unit which had the green plastic cord attached indicating the unit was empty and ready for occupancy. I broke the green cord after loading my boxes onto the cart and proceeding to the unit, rolled up the door only to find it was filled with six large tubs from the prior tenant. I tried calling the office and hitting the customer service button on the security unit but nobody answered. I called the number that's on the large poster displayed on two places at the storage unit. I was on hold for more than 10 minutes waiting to talk to somebody but nobody ever answered. I called the second time and was on hold for 8 minutes and nobody ever answered. frustrated I put my boxes in the same storage unit with the other boxes and locked the unit and proceeded back to the man storage facility. I spoke to the young man and I was frustrated and told him I had called several times and nobody answered. He said gee the phone hadn't wrong and it wasn't busy and asked me what number I called I told him I called the number that was shown prominently at the falcon Field storage facility, and he said oh that's the wrong number. I asked him if they could have somebody take the other boxes out of my unit and he said no he would have to put me in another unit. I expressed him that I had already unloaded a bunch of very heavy boxes and it was inconvenient to me to have to go unload move them and put them in another unit. Nonetheless he told me that was the only option. So I went back to the unit unloaded my boxes drag them down to the other unit that he had assigned me and put them away. Overall the customer service was just poor.

Keith D.  |  Premières impressions 
Évaluation :
2

While the unmanned share program sounds great in concept, mobile check-in did not work for pick up or return. Luck had it that an employee was leaving the storage unit and was able to help with pick up. But there was nobody to help upon return and phone calls led to automated messaging and an unacceptable wait time. It got to the point where I just took pictures of the trucks and mileage and left. Definitely need to work out the kinks.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ethan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant B.  |  Premières impressions 
Évaluation :
3

When arrived at office for paperwork, the door was locked, and no sign was on door as to why office was closed. Person yelled from behind fence that there was an emergency at another location and that they would be back in "a few minutes" I asked what few minutes meant. He replied an hour and a half, (which would be 30 minutes before their listed closing time). I had to leave and tell my moving co that they would be longer. I came back an hour later,nervous about the time, and was told the computers were down, and they had to give me a loaner pad lock, since they were out. I was told to come back the next day, after four, for the paperwork and a real lock. The attendant stated he would give me an extra month free for the inconvenience. So I did come back the next day after four, the locks were still not in, he gave me another loaner lock. I had to remind him that I needed my copies of the paperwork, and he acted frustrated that he had to print them out. When I asked him about the extra month free, he told me that since I had another unit, that I didn't qualify for that, but he gave me the internet promo of the free month (which was what I was lead to believe when I placed the online reservation, and he stated "extra month"). When I questioned that, he became agitated and mumbled something about talking to his manager. I thanked him regardless, and left. I am still waiting for a real lock, and have to call them to save a trip to see if they received their shipment.

Stephanie B.  |  Premières impressions 
Évaluation :
5

Make the online check out easier.

Chad W. 
Évaluation :
5

All staff have been absolutely wonderful, but would particularly like to thank Liam for his help and suggestions.

Gayle H.  |  Premières impressions 
Évaluation :
5

The people in this location was awesome. Went above and beyond the whole time. I love this place....

Eryn W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro T.  |  Premières impressions 
Évaluation :
5

The initial instructions DO NOT tell you to proceed to the “office “ location which is NOT at the facility I chose...spoke with Corporate 3 times before the last customer service agent advised me to go to office off site...horrible communication on u-hauls side

Deborah M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B.  |  Premières impressions 
Évaluation :
5

Ann, the General manager, was courteous, well-informed, patient and showed exemplary customer service skills. I was extremely impressed by how well she knew her job and with how much ease she performed her duties. She explained the process with great attention to detail and honestly showed through her fantastic customer service how much of an asset she is to the Uhaul company. I hope she is acknowledged for her outstanding skills often because she is truly tremendous. Merci.

Marguerite C.  |  Premières impressions 
Évaluation :
5

Good communication and professional

mick Arizona Motorcycle Safety D.  |  Premières impressions 
Évaluation :
5

It’s really nice that you guys offer a cart to load your stuff on and that you have a dumper I didn’t use the dumper but it’s nice that it is there in case you need it

Jasmine N.  |  Premières impressions 
Évaluation :
3

I don't feel they need 2 contacts plus myself. I'm not comfortable voluntarily giving out personal information of other people. I would give a much higher rating except for that fact.

Samantha W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BusterHerman M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delona b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim h.  |  Premières impressions 
Évaluation :
3

We weren't able to access our unit (the very first time going to it) today due to both elevators being broken, and no access to stairs. Staff was very helpful, but limited in resources and maintenance staff due to COVID-19. Manager will be updating us with elevator repair hopefully by tomorrow! She is lovely on the phone, and very understanding.

Christina M.  |  Premières impressions 
Évaluation :
2

Check in code did not work. Called office who forwarded me to customer service who told me the code was correct and they weren't sure why it did not work but I needed to talk to the office. Fortunately an on-site employee came by and gave us a temp code after verifying our info. Original code still does not work. On the bright side, the facility itself is very clean and convenient...once we got in.

Daniel R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roscoe S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel A.  |  Premières impressions 
Évaluation :
5

Richie was very helpful both on the phone and in person. Very pleasant personality

Patricia b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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