Customer Reviews for U-Haul Moving & Storage at Fall River at I-195

876 évaluations

110 Lewiston St   Fall River, MA 02721
(1/4 mile east of Stop and Shop at corner of Plymouth Ave and Rodman St)

(508) 676-7779

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(508) 676-7779

110 Lewiston St
Fall River, MA 02721
(1/4 mile east of Stop and Shop at corner of Plymouth Ave and Rodman St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Not to rent a vehicle with gas less than 1/4 of a tank.

franisco S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Nothing every thing was great

Joyce G. 
Évaluation :
5

First time in ten years renting a Uhaul. Love the tech and simplicity.

Erol F. 
Évaluation :
5

Outstanding Experience !!! Fast in and out !!! Was able to complete my task within the day!!! Thank you to the staff for all there help in making it happen smoothly and very productive!!!

RICHARD B. 
Évaluation :
4

Great staff, smart and quick

brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

I couldn't use the buy back from the boxes cause I lost the receipt with the move and had to just throw them out at uhaul and couldn't get my money back which was a wate

William R. 
Évaluation :
5

Manager very helpful, have used many different locations and this was the best by far.

mark P. 
Évaluation :
5

My experience was great, the customer service was awesome and very helpful. I appreciate it so much.

Christina K. 
Évaluation :
4

Tire kept needing air should have been replaced

Victor D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda M. 
Évaluation :
5

Nothing, everything went smoothly for the pick up

dianna R. 
Évaluation :
5

I've rented from u haul in the past, pleasant Street location Fall river, which I thought was pretty good but no comparison to the service I received at Lewiston Street Fall River, especially from such a young gentleman, he was very polite and professional and I'll continue to use this location for anyone if my moves or recommending it to anyone else, thank you for your help and professionalism

daniel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sabrina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

franisco S. 
Évaluation :
5

dude working was really nice and helpful and prompt.

William M. 
Évaluation :
5

I have to say the girl that waited on me did everything she could to help me get a storage unit and fulfill my needs for a storage unit very good experience Very polite and knowledgeable I really appreciated her help!

kimberly d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann r.  |  Expérience générale 
Évaluation :
1

Service was very awful

Paulo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILBETH R.  |  Expérience générale 
Évaluation :
5

Like always, excellent service, friendly staff and very attentive. That's why I always return.

HENRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amilcar F. 
Évaluation :
5

I was greeted by everyone working when I walked in and and the service was phenomenal

Donald W. 
Évaluation :
3

Rates was to expensive for me thank you.

Emanuel S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shawn P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katelynn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH D. 
Évaluation :
4

The man working on the day we rented a truck was excellent. Very quick, polite, and informative. Best experience we've had with a U-Haul employee.

ADAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa l.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James A S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
4

Staff was very helpful and courteous. Professionally run. Thanks

SCOTT G. 
Évaluation :
5

The truck wreaked of cigarettes, but they can't babysit bad customers. Invest in ozium bombs. They work great! And charge the bad customers for their leftover stinks!

KERRIE F. 
Évaluation :
5

Allen was a awsome help with all my moving needs. He went way above my expectations. Thank you, Michael Michaud.

MICHAEL M. 
Évaluation :
2

We rented from U-Haul for approximately 10 months we went there at least once a month and every time we went there the elevator was broken. We would call and it took a long time to get someone down sometimes to fix it. It was a big inconvenience as far as trying to remove stuff from our unit because we had to carry everything by hand. I would never rent from here again.

Melissa R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dilaury S.  |  Expérience générale 
Évaluation :
4

Have never had any problems or issues. Staff has always been friendly and helpful.

DANIEL T.  |  Premières impressions 
Évaluation :
5

Nothing as far as I am concerned.

ANA A. 
Évaluation :
5

Great service all around

NICHOLAS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMF P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nancy s.  |  Expérience générale 
Évaluation :
5

Everything was great -- with one exception. The gas gauge on the van we rented did not function properly: it under-registered the amount of gas we put in the tank before returning the van -- until the van was actually on the road again, being driven. Then the gauge showed the tank was completely full, whereas back at the pump, when we turned the motor back on, the gauge showed only ½ a tank. As a result, we ended up putting 14 gallons in the van when we should have put 5 or 6 at the most -- our trip had only been 89 miles (on the highway!). We cannot help but suspect that UHaul has programmed its gas gauges to malfunction this way, although of course we have no proof. UHaul got a good 8 or 9 gallons of free fuel from us. The UHaul employee who handled our rental was great and we do not want this complaint to reflect poorly on him. We realize he was not empowered to do anything aobu it.

LILLIAN W. 
Évaluation :
3

Elevator was always not working

SCOTT F.  |  Expérience générale 
Évaluation :
4

Was told I would get a $50 credit because the rental reserved was not available when I arrived for pick up and I went with a smaller rental size. At drop off I stated this as well, the employee stated it would go on my card within minutes of the charge itself. This did not happen. I had to call and then was told it was not put in the system and I would have to wait for customer service to call and then they would have to do this. This could have been avoided by simply checking in the truck at the time of drop off and seeing that the credit was not in the system, BEFORE a charge was applied to the credit card. Leaves a very bad taste as how the transaction took place. Cheers

HAROLD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judah G.  |  Expérience générale 
Évaluation :
2

Get the price right

GLORIE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM CHARLES R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy H.  |  Premières impressions 
Évaluation :
5

Absolutely nothing, keep up with the good attitude.

HENRIQUE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRIQUE B. 
Évaluation :
5

The people who work there are awsome they helped get me the right size storage unit for my needs they all took the stress out of the big move i had to do im glad they were there to help i .thanx

Jaquelin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC K. 
Évaluation :
5

UHaul was a great company to work with through a very difficult move.

Michael B. 
Évaluation :
1

I put fuel in the truck less then a quarter mile down the street to bring the truck back to the fuel level on the gauge they still charged me 17$ for four gallons of fuel which was completely wrong there was just over a half a tank of fuel when I picked the truck up I dropped it off with just over a half there's absolutely no way I should be charged for that

ASHLEY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derrick S. 
Évaluation :
5

Staff was helpful and friendly. Overall great experience

JASON H. 
Évaluation :
5

Truck smelled of cigarette smoke.

KENNETH A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSE L. 
Évaluation :
4

I'm not sure why I was asked for my passport/references/copy of my lease that was needed for my app enabled check-in. It added a considerable amount of time to it and I don't understand why it didn't let me know that I have to bring this stuff when I made the reservation.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA R. 
Évaluation :
5

Sales associate was pleasant and knowledgeable.

ANTHONY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

benjamin p.  |  Premières impressions 
Évaluation :
5

Great storage facility and great people that work there I would recommend that place to anybody.

messias a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BELINDA F.  |  Expérience générale 
Évaluation :
5

Even though I elected to do mobile check in and mobile check out, one of the staff members was very helpful in giving me important information on Parking and the checkout process.

JUSTIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo J.  |  Premières impressions 
Évaluation :
5

I would like to compliment the young man that helped us set up our storage unit and helped us upgrade from the original one that we had reserved and showed is the model units to give is a better idea of the space ,he was really helpful

Stacy T.  |  Premières impressions 
Évaluation :
5

A confirmed registration done in Sept. with Pleasant St for a 20 ft was reconfirmed abbot a week or two before Nov. 6th. Late Nov. 5th learned someone had altered to a 10:30am vs my 7:45am pick up and when we went there , there was no truck. Lewiston St U-haul had one and we finally got it around 11am! Lucky since it did not rain that day, our Lions event was not too much affected. Lewiston was very professional and supportive. Why does this happen??

Scott L. 
Évaluation :
5

excellent service, worth the extra money to have my belonging in a clean and safe place. Originally had a reservation with Public storage, but when I went to the place it was dirty and it had holds in the roof. Also, it was not is a safe neighbor and I was worried.

Cheryl G.  |  Premières impressions 
Évaluation :
4

Very busy and the clerk handled things very well.

MARICE ANN P. 
Évaluation :
5

I have used this location before and will again.

DAVID M. 
Évaluation :
5

The staff were very pleasant to work with and helping me figure out what I needed.

Kimberly D.  |  Premières impressions 
Évaluation :
3

Need more parking . You are not able to park your vehicle in the storage lot . They need to buy part of the parking lot across the street from the office , for customer parking, instead of having to park on the side streets.

Jeremiah C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID C.  |  Expérience générale 
Évaluation :
2

Honestly the worst unit I have ever had due to one big headache I am sure the staff is aware of, the elevator. Besides that staff was helpful and polite only other concern I had was people walking in the faculty when I swiped my card that appeared homeless. I been homeless so nothing against that but for security I believe they should check in as well. The elevator is the biggest headache there though

Steven A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda M.  |  Expérience générale 
Évaluation :
3

Price kept going up

KRUNNA A.  |  Expérience générale 
Évaluation :
3

Has nothing to do with the location.I made a reservation for Friday in New Bedford I was not notified that my trailer did not get returned so when I arrive I was told I had to drive to fall river 20 min away to get me trailer so already on a tight schedule I had to make it to fall river before the closed and then to inconvenience me more on my return I had to drive the trailer to fall river again even though I made my appointment in New Bedford not very pleased with the customer survive was inconvenience in more then one way and was never compensated for it was supposed to receive $50 voucher haven't received yet I am very disappointed and will let people know about my inconvenience and will most definitely never use your services AGAIN!!!!!!!

ZACHARY R. 
Évaluation :
4

Gas charges are out of sight. Went 15 miles and was charged $20. If you rent put in gas when done. Gas charges were not explained sufficiently.

ALVIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

The after hours service is a wonderful idea but, it has many glitches that need to be fixed. From the uploading of pictures, to be kicked out and have to start all over again, and having to use a more recent picture, even though I just took it 3 minutes before. It was extremely time consuming and infuriating, to say the least. Please work on this. My experience would have been 5 star worthy if it wasn't for that. The truck was beautiful, handled well and maintained perfectly. Definitely a wonderful service just needs some tweaking. Merci

Danielle C. 
Évaluation :
1

The guy lied about the a damage spot tried to charge 350 for that when I proved the damage was there before I rented it poor customer service need to train Bette lemon their people skills

KYLE M. 
Évaluation :
3

I attempted 3 times to complete the online move in but I got an error all 3 times. Then, when I tried to do the process through the store itself I couldn't get hold of anyone. I was transferred to a representative somewhere that was very nice but couldn't help. We had to stop and pull over on our way Just to get this done which delayed us and almost costing us 100s of dollars.

Rebecca S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yeisha m.  |  Expérience générale 
Évaluation :
1

The security devices broke and we're never fixed but they still kept raising my rates.

Bo A.  |  Expérience générale 
Évaluation :
5

My sales agent was very helpful and pleasant to deal with. she deserves a raise $$$$$$

DAVID P. 
Évaluation :
3

Had mice in unit requested. Threw 3/4 of belongings away requested last mont refund was out two weeks before end date and management refused b said my responsibility to bait traps

michelle m.  |  Expérience générale 
Évaluation :
5

I have still NOT received a confirmation email that I have terminated my tenancy and my credit card will not longer be billed. Please get that to me William Carnes

William C.  |  Expérience générale 
Évaluation :
5

all is good - great management

Marc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONELLA C.  |  Expérience générale 
Évaluation :
3

Have literature available that better explains the policies, prices and protocols.

Nathaniel R. 
Évaluation :
5

The customer representative at the front desk was very knowledgeable and friendly.

Guillermo H.  |  Premières impressions 
Évaluation :
4

Uhaul as a whole they are a bit above average but where I went to rent a unit it was very poor, I have been there quite a few times with a friend of mine and seems that there is always an issue at that facility, my experience I was at the facility for the opening time at 7:00am due to the online check out wasn't happening even tho I did it three times, I got there before 7 and the doors weren't open and ready to take anyone until 7:30, no big deal things happen we're all late every now and then, the person at the desk went to do my reservation and the final step she gave me my license and a written down number to uhaul and said idk why but I can't make it past the end here's the number to call, ok no problem, got in my car called the number mine u at this point it's 8am, I was on hold for ten minutes, not to bad, the woman on the phone was nice and helpful, she resolved the issue with the computers that day quickly and sent me on my way, I make it to the unit, opened it, and realized I had made a huge mistake and ordered a unit way to small for my stuff, now the unit was paid for the lock wasn't even used but I realized that was my mess up and didn't expect uhaul yo accommodate me for my mistake but seeing how I really needed something at that moment and something larger I took the chance of asking the person at the front desk if for any chance I would be able to hand in those keys and pay the difference for the next size up, she couldn't do the transaction I was told it was above her pay grade and that her manager would be there later on in the day but told me if it was something I needed ASAP to call that number she had given me once again, I sat outside called the number was on hold for 30 minutes for the rep to tell me that there is absolutely nothing she could do that the only thing she would be able to do was put a reservation on the upgraded unit but still have my original unit active so pretty much sat outside of uhaul for 30 minutes for some one to tell me pretty much that's I wasted my time calling, I left at this point already frustrated over 2 hours of my day was gone but bit the bullet because again my fault. Early after noon I called the location to see if the manager was there I was placed on hold for 20 minutes until I couldn't take it anymore and hung up, called them back and the person that put me on hold had redirected me to the uhaul 1800number once again lol finally after holding again for a while I told the person on the line what was happening (at this time I didn't know I was redirected) and the lady tells me that she can't cancel it must be don't at that location and if I wanted she could transfer the call there that's when I questioned why it wasn't a direct call earlier, she transferred the call and what do you know on hold once again. Couple hours went by after I hung up during the hold out of frustration and this time I took a different approach and did the live chat on the website, I believe the contacts name was amber and she was extremely quick extremely helpful, very professional told me she would email the GM, send me a copy of the conversation and send me the gm email just in case. Not very long after that call the GM had reached out to me and was very proper and professional, didn't ask me what happened who messed up didn't ask for details which I respected because even tho I had a aweful experience I wouldn't want someone to lose their job because of it so I liked that and he gave issued a refund, still waiting on the refund but that's to be expected

Derick F.  |  Online Move In 
Évaluation :
3

Doors and google state this operation opens at 7am but no one arrived to open the store till about :730am and unfortunately I didn't leave with a truck till about 7:45am and I had reserved my truck for 7am. Other than that everything else was good

omar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JHON D. 
Évaluation :
5

The experience was simple and went well, professional office staff I would definitely recommend this location. I look forward to using this method again in the near future.

PATRICE C. 
Évaluation :
5

Nicholas was wonderful to work with, very informed and professional. If I could give 10 stars I would!

Jessie D. 
Évaluation :
4

There wasn't anyone in the office at the time I went to drop off and I didn't know there was a key box until another customer came to drop off as well. He told me after I had waited a considerable amount of time. Wish that had been communicated to me.

YVONNE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARYANN K. 
Évaluation :
5

Possibly have a second employee . One person gets overwhelmed with an inrush of customers which creates a long wait . This wait could have a potential customer go elsewhere next time . The employee that was working at the Lewiston location did an amazing job.

EDWARD P. 
Évaluation :
5

Nicholas was outstanding

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
5

Fantastic customer service. Very knowledgeable about my needs, even put a smile on my face during some hard times. That man needs more $$!!

Jared S.  |  Premières impressions 
Évaluation :
5

Nicky Baby is absolutely sweet as he can be , most understanding will big to listen and get what you need ! He knows he's Stuff ! Great great customer service 

Kimberly G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F.  |  Premières impressions 
Évaluation :
5

The pad lock for the uhaul was not included and the dolly I requested wasn't there.

ADRIANNA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELJOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie p.  |  Expérience générale 
Évaluation :
5

The young man that helped us was outstanding! Very helpful and knowledgeable. Made renting a storage unit super easy and simple! I love how the storage unit comes with its own lock and it was very clean inside.

Jennifer H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SASHA D. 
Évaluation :
5

I had a good experience thanks

MARGARET R. 
Évaluation :
5

Professional and friendly customers service. Give me all the info I needed

Luis O.  |  Premières impressions 
Évaluation :
5

The staff went above and beyond to accommodate me with a truck, during a very difficult time. I could never forget the kindness, the compassion and the good laughs needed at that very moment. I appreciate them very much.

NANCY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keegan M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLOS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

vernon n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN J. 
Évaluation :
5

Great experience.

WILLIAM W. 
Évaluation :
5

Keep those elevators working properly in the 2nd floor indoor storages... That should do it...

RANDY W. 
Évaluation :
5

We had a problem at our usual location and tried this new location it was fantastic. The young man at the counter was extremely helpful

ROGER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc C. 
Évaluation :
5

Only had the unit for a short time but always communicated with friendly, helpful, staff. The storage area was well maintained and clean. My temperature controlled unit was always kept at a comfortable temperature where I did not have to worry about the state of my belongings. Would definitely recommend.

Sarah R.  |  Expérience générale 
Évaluation :
5

U-Haul doesn't care how bad they screw people over.

EUGENE M. 
Évaluation :
1

They had us go to 3 different locations. Didn't give me the one I reserved. It had garbage inside. Also didn't explain where I had to drop it off. Worse experience ever.

MARCOS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GOAT FOR ALWAYS S. 
Évaluation :
1

You need to improve your customer service first. They are extremely rude and do not want to help. You guys changed my location and time for pickup three times within 24 hrs. It was ridiculous. You had it set up for us to pickup our truck in one location and the tow dolly in another. This was the worst experience I have ever had with you haul. The whole thing was absolutely ridiculous. You have the rules and laziest people working for you. They do not want to do there job.

RICHARD W. 
Évaluation :
5

Very easy to locate and park the vehicle. Extremely simple to use the online check-in attribute.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIA D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeremy J. 
Évaluation :
5

They were very friendly

APRIL A.  |  Premières impressions 
Évaluation :
2

There were several things wrong with my experience this time around- I had reserved online several days in advance. I requested to pick up my truck in Swansea and drop it off in Fall River, but this somehow got swapped. The email confirmation said pick up in Swansea, but when I called to let them know I was running a little late I was told my truck was never supposed to be there in the first place and I had to pick it up in Fall River. When I got to fall river I told them specifically that I would need the truck until 8pm the next day, and they said that all I had to do was request an extension online. Early the next morning I tried to request an extension and the website told me it was not available and I needed to return the truck by 4pm and extensions were unavailable. I paid for several pieces of equiptment that were never put in the truck, and I was assured that I would get a refund when I returned the truck. I had to call the next day to request my refund because despite the truck being returned empty, my receipt said all the equiptment I was supposed to get were returned and no refund was issued. I've been moving everything I own completely by myself, and this just made the entire experience significantly more stressful for no good reason. The only person I spoke to at any point who was even remotely helpful or understanding was Antonio. Everything else about this was a nightmare.

VICTORIA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kate R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
5

To the young man who helped me find just the right unit... Ur awesome thanks! Great location and just what i needed for my price. very happy customer thanks again man!

Bryan B.  |  Premières impressions 
Évaluation :
5

Fast, easy, convenient..

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby A.  |  Premières impressions 
Évaluation :
3

All of the employees were very kind when I originally rented the unit. When I returned to pay off my balance and terminate my rental agreement I had to stand out in the rain for over 20 minutes because even though the office was supposed to be open the doors were locked. There was a sign on the door that said: "Out in Storage, Be Back Soon". I called the contact number that comes up when you google that location but that routed me to a call center who then had to "send a message" to the office I was outside of to tell them someone was waiting. Finally, the employee came out of the bathroom ( he was not "out back in storage) and I was able to pay off my bill.

Brittany H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason F.  |  Expérience générale 
Évaluation :
4

I emptied out my unit on the 12th of the month and I didn’t get any money back for the remainder of the month, so I’m very upset about that.

Guillermo F.  |  Expérience générale 
Évaluation :
5

professional staff accomommadating. easy transition. thanks.

RONALD P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK D.  |  Premières impressions 
Évaluation :
5

No comment

GISSELLE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Sue D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D.  |  Premières impressions 
Évaluation :
5

Nick was the greatest. I needed a unit on short notice and he came through for me and got me the size I was looking for. The other guy working the counter is also great (so sorry I can't remember your name). Whenever I ordered boxes he'd carry them to the car for me. He was so nice for doing that. Me and my family we're moving to a new home after 16years at our current home and to say moving is stressful is an understatement. But working with UHaul for our storage unit and truck took away a big part of our stress. We had to be out of our home and into the new one in such a short time period. The only way it would work is if we had a storage unit to put our things for a while. Merci.

Melissa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayleigh C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wascal P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ninoshka H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa L.  |  Expérience générale 
Évaluation :
5

Very please thank you very much

Barbara L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHERYL G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Venita Q.  |  Premières impressions 
Évaluation :
5

Sus instalaciones son muy buenas pero deben mejorar los precios un poco no estaría malí tendrían y tendrían más volumen de rentamieto

Juan R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALISHA R.  |  Expérience générale 
Évaluation :
2

My boxes and mattress were all wet and full of rat dropping

Irene D.  |  Expérience générale 
Évaluation :
5

the young man who helped me was very good at his job.

Richard R.  |  Expérience générale 
Évaluation :
1

Elevator barely ever worked. Which for somebody with a hip replacement I had to move furniture out of the facility down 2 flight to stairs. My card barely ever worked sometimes to get into the building. More than anything though it was the elevator that was always inoperable. For the amount of money that I spent there it's completely unacceptable. I at times would call to make sure that the elevator was working but on the day that I had to move everything out it was not working as with a lot of other times I went by there. Nick was a great help and honestly would call me when the elevator was up and running so that I would be able to go there and get stuff out.

Sandra A.  |  Expérience générale 
Évaluation :
5

Monica Martins the on site manager as i know her always provides EXCELLENT customer service. Mark Harrison 508-441-9779

MARK H.  |  Expérience générale 
Évaluation :
5

The Manager was sweet and they took care of the storage units well they were maintained very well.

Kelly D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

We will definitely like to go back next spring

Melinda F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN B.  |  Expérience générale 
Évaluation :
1

My bike got ruin bye mice’s are my wires and was there for ten years and your storage kept on raises storage fee

EDWARD M.  |  Expérience générale 
Évaluation :
5

The manager was incredibly sweet, extraordinarily helpful, and very professional. It was a wonderful experience.

Brittany H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thell h.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joyce M.  |  Premières impressions 
Évaluation :
5

Everyone there were really nice courteous and professional...hire more like this crew...I'm serious.

EUGENE O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A.  |  Expérience générale 
Évaluation :
2

IMain outside access gate broken numerous times. Issue with accessing outside door numerous times. Pass card wouldn't open the door. On last day there was a back up of 3 members trying to access. Unsafe area with people congregating outside there units. Called office for information and person in office started swearing and yelling about having to eat and this f...king job sucks he wasn't f....ing going to keep doing this and he was f......ing going to quit. I was shocked and person that had answered the phone was trying to calm the other down and kind of apologized but not too sincerely. That was enough for me. When checking out 9 days before my monthly end date I expected a partial refund. When asked the clerk told me he didn't think so because it was close. I had 9 more days that I had paid for. My billing was on the 10th of the month and I left the 1st.. I said then I'll take my unit back if I have to pay until the 10th. He told me that would be a $50 charge to do that. I was extremely angry and as I was leaving I did say very loudly that UHAUL was the worst and I'd tell people that. I think this place was undergoing management/ help change. I haven't seen the 40ish man who was there before in a while.

luce m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH A.  |  Premières impressions 
Évaluation :
5

Muy buena y los empleados muy eficientes

Josue H.  |  Premières impressions 
Évaluation :
5

Monica and her stag went above and beyond to help and accommodate me... thank you really doesn’t express how grateful I am for the entire experience 💖

CHERIE C.  |  Expérience générale 
Évaluation :
4

Several issues at the start but staff very helpful and issues resolved.

richard k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manny c.  |  Expérience générale 
Évaluation :
5

Monica and her staff were amazing .. they went above and beyond to make the experience the best I have ever had with U-Haul !!!! Thank you so very much for all the help and love it was a priceless moment for me 💖

CHERIE C.  |  Premières impressions 
Évaluation :
5

The lady at the counter was very polite and made sure i was very satisfied and made me feel comfortable and happy after i left

Edward M.  |  Premières impressions 
Évaluation :
5

MONICA MARTINS IS A GREAT HELP ,KNOW HER WORK WELL AND DID A GREAT CUSTOMER SERVICE .

Hilda s.  |  Premières impressions 
Évaluation :
4

A little concerned that the associates were not wearing masks. She put hers on at end of completing the paperwork but the other male employee didn't wear one at all. Just saying I feel they should be wearing a mask at all times when customers enter the office. Plus they can spread it to the merchandise that the customers touch. The male employee was working on rearranging the merchandise on shelves.

Barbara A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john v.  |  Expérience générale 
Évaluation :
4

Nice place except having to wait for people to move from blocking the entrance. Having to get out of my truck and go inside to ask them to move. Either employees of you or customers being ignorant. No signs saying don't block entrance. Some times I waited over 10 min.

Frank V.  |  Expérience générale 
Évaluation :
4

The place was very nice I gave you the four-star reading because I do not give five star rating

Thomas M.  |  Expérience générale 
Évaluation :
5

Very friendly and efficient. Monica and Kim were very helpful.

Jed D.  |  Premières impressions 
Évaluation :
5

A well-maintained facility with a courteous and competent staff.

Daniel S.  |  Expérience générale 
Évaluation :
5

.

Kayla B.  |  Premières impressions 
Évaluation :
5

I was there from 2014 to 2019. Never had a problem... I had an inside unit & was always comfortable coming or going. Place was always well lit. Staff was always so friendly & helpful.

LINDA G.  |  Expérience générale 
Évaluation :
5

I can't say enough good about this facility. I was provided with excellent service and care and I certainly appreciate it.

Sharon B.  |  Premières impressions 
Évaluation :
5

Great experience Staff very knowledgeable, helpful and friendly

Nancy P.  |  Premières impressions 
Évaluation :
5

If you have storage needs ,this facility is for you.

RUSSEL C.  |  Expérience générale 
Évaluation :
5

From customer service to pricing. 👍

Frank V.  |  Premières impressions 
Évaluation :
5

Everything was great. The staff was helpful, the facility was clean, well lit and taken care of. The only complaint I had was the key card gate would be broken and remain open from time to time.

Brett M.  |  Expérience générale 
Évaluation :
5

Excellent experience.

timothy m.  |  Expérience générale 
Évaluation :
3

They were very understanding, and helpful.

Lindsay B.  |  Expérience générale 
Évaluation :
5

Bien

Alice M.  |  Premières impressions 
Évaluation :
5

Would use this facility again all my things were safe and secure staff was very helpful at all times

JAMES M.  |  Expérience générale 
Évaluation :
5

Excellent service

Barbara M.  |  Premières impressions 
Évaluation :
5

Very good

Glen B.  |  Expérience générale 
Évaluation :
5

Great place to store your stuff. I had left over office equipment and furniture. Sold all in a safe and secure environment. The staff was great!

GLENN J.  |  Expérience générale 
Évaluation :
4

Good storage and nice clean

Eliane D.  |  Expérience générale 
Évaluation :
5

It was a pleasure doing business with this company

Sandra G.  |  Expérience générale 
Évaluation :
4

Very good

Glen B.  |  Premières impressions 
Évaluation :
5

Our family relocated which is the only reason after 10 years that we moved out. Joe Santucci is the Manager runs a good outfit. Each of the staff members have been patient and kind.

AMATO P.  |  Expérience générale 
Évaluation :
5

Very positive experience. Customer Service representative was polite, professional and courteous. Her name was Amy! I initially had a few concerns and they were quickly resolved. Thanks, Glenn j

GLENN J.  |  Premières impressions 
Évaluation :
5

very helpful and professional service

vincent s.  |  Expérience générale 
Évaluation :
5

Great all around experience! Joe is very friendly and takes time to explain everything.

Ken M.  |  Premières impressions 
Évaluation :
5

Very personable and efficient young woman helped me.

Jane M.  |  Premières impressions 
Évaluation :
5

They took care of me.

Jonathan B.  |  Premières impressions 
Évaluation :
5

The gentleman who set up the service for me was kind, informative and very professional. It was such an easy process. The facility is clean and well maintained. Great experience.

Linda B.  |  Premières impressions 
Évaluation :
4

The people behind a desk was very professional explain to me everything the girl behind the death show me where the unit was how to operate the elevator and everything else that was very good at them

Thomas M.  |  Premières impressions 
Évaluation :
5

Awesome customer service.

Kenneth B.  |  Premières impressions 
Évaluation :
5

Pleasant St has always been the BEST store very good to see Matt Santos again will be back for sure

William C.  |  Expérience générale 
Évaluation :
5

Great job in helping decide exactly what I needed

MIKE F.  |  Premières impressions 
Évaluation :
5

I am satisfied with the service that I got and would recommend it to anyone who asks.

KEITH M.  |  Expérience générale 
Évaluation :
4

The only problem I ever had was sometimes the elevator didn't work

Dawn M.  |  Expérience générale 
Évaluation :
5

Your company she prorate when people move of the the unite early then the end of the mouth

Ryan C.  |  Expérience générale 
Évaluation :
5

Very helpful in correcting drop off point. Wirked well with me for stirage unit and couteous

Lucille C.  |  Premières impressions 
Évaluation :
5

Excellent staff. Professional and courteous. Facility clean .

Zachary M.  |  Premières impressions 
Évaluation :
5

Cheryl was very helpful in the office and the facility worked out good for our needs. Tractor trailer accessible!

Summer D.  |  Expérience générale 
Évaluation :
5

Person was very helpful

Robert S.  |  Premières impressions 
Évaluation :
4

Excellent service à la clientèle

Netria H.  |  Premières impressions 
Évaluation :
5

Good people polite and prompt excellent thank you

David E.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and answered all my questions.

marjorie c.  |  Premières impressions 
Évaluation :
5

Very convenient location

jay c.  |  Expérience générale 
Évaluation :
5

Polite patients good communication I would defently refer others

David E.  |  Premières impressions 
Évaluation :
5

Na

jay c.  |  Premières impressions 
Évaluation :
4

No complaints.

CLEMENT B.  |  Expérience générale 
Évaluation :
5

Everything worked just as we would hope for

Veneranda M.  |  Expérience générale 
Évaluation :
4

I was there 4 yrs no problems at all. All stuff was in climate controlled unit. I am handicapped and on a monthly check. And I was informed that a late fee of 22.00. I was told its law now. Really!!!

MIKE M.  |  Expérience générale 
Évaluation :
4

The staff was very friendly, and very helpful. Thank You.

BILLIE J W.  |  Expérience générale 
Évaluation :
3

This facility was the closest location that had the 26ft uhaul truck I needed. Overall I have rented from this location several times and each time I had issues returning truck & with storage unit

Lindsay D.  |  Expérience générale 
Évaluation :
5

Very nice customer service

Delia M.  |  Expérience générale 
Évaluation :
2

I have a gift certificate that U-Haul would not let me get my money back it's not fair and I'll never use them again. Also I'll tell the people I know to never get a gift certificate or use U never

Leeann W.  |  Expérience générale 
Évaluation :
5

Great place

Lisa Jay F.  |  Expérience générale 
Évaluation :
4

The staff was very friendly, helpful and efficient. I had not used this location before, so I was a little concerned, but everything went very smoothly. Merci!

Mary L.  |  Réservation 
Évaluation :
1

No comments

Florentino C.  |  Expérience générale 
Évaluation :
3

The uhual truck I rented on 9/29 was all messed up and I got the wrong size and had to go to a different facility and they were rude about the mistake

arianna d.  |  Expérience générale 
Évaluation :
2

Lost a unit to arson fire. You have cameras but not monitored. You moved remaining large locker into 2 smaller units, piled stuff on top of stuff. Snowblower on top of dresser added others property .

CAROL A.  |  Expérience générale 
Évaluation :
5

This is an incredible staff and management ! They worked with me through an difficult period in my life. Completely supportive, compassionate, and professional. I recommend this facility it's team!

JAMES M.  |  Expérience générale 
Évaluation :
5

The staff are a great people

BRENDA R.  |  Expérience générale 
Évaluation :
1

El camión en malas condiciones no frenaba se calentaba el storage que reserve no aparecia en sistema y la empleada poco amable y nada profesional.

marimar c.  |  Réservation 
Évaluation :
5

the little time I had the unit it was a good experience

Shaun C S.  |  Expérience générale 
Évaluation :
3

For new Storge units it’s a shame that there all infested with roaches and other bugs I was very happy I found them before I put my stuff in there but the employees was nice and helpful

Jerald B.  |  Réservation 
Évaluation :
5

Wonderful service and friendly employees. I had no problems, but wished they were open a little later on weekdays, since I work long days. Not a deal-breaker by any means.

Jordan S.  |  Expérience générale 
Évaluation :
5

I have dealt with the U Haul in the past and had a great experience and now with something going on in my life i need them back and i am sure i will have the same great experience

Ann Marie R.  |  Réservation 
Évaluation :
1

Staff was rude when you didnt have your payment on time. They were quick to put their lock on your unit but took forever to take it off.

Jenna D.  |  Expérience générale 
Évaluation :
3

It Was Pretty Expensive For The Unit.

FRANK S.  |  Expérience générale 
Évaluation :
1

1st 2 weeks gate was broken.When "fixed" it had taken 30-45 mins of running back and forth 2 gate on 3 consecutive visits.I finally had enough and removed my stuff.The staff was terrible.Unsatisfied!

Daryl A.  |  Expérience générale 
Évaluation :
1

Fall River Manager was rude I paid 179$ for a storage for my 2018 Porsche Macan ! 3 attempt 3 difficult days after the new system the remote did not open the gate “ so I paid for locker have no access

SERGIO B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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