Customer Reviews for U-Haul Moving & Storage at Florida Blvd

Évaluation :

5

Outstanding Customer Service👌🏿👌🏿👌🏿

Évaluation :

5

Sweep out trailer.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything was great! I will be back again soon for my move to hammond. Thank y'all for being so kind & getting me in & out quick! Made my stressful move a little less stressful :)

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

The three men that were in the office were extremely pleasant and helpful. Could not have been any better.

Évaluation :

3

The after hour checkin does not work on everyone's phones snd was a hassle to stop off

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

There were hick-ups and problems as with all moves, BUT in every instance the people at both ends of the move stepped in and were the difference. Good people are always the answer to problems.

Évaluation :

2

you did not have equipment i requsted i n return my washer is damaged and i was injured

Évaluation :

5

Nothing everything was fine

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The service was excellent and the staff was very friendly and professional, I would recommend friends and relatives

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

After reserving almost 2 months in advance, someone from an out of town location changed my pick up time and our reservation location was changed without being notified via phone a couple times. Had to fight to get a truck. The guy that did our check in and customer service went out there way to make up for the hell I went through. Worst experience ever in the many years I have used U-Haul.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Keep a close eye on some of your salespeople so mistakes can be caused on time.

Évaluation :

3

The first trailer that was assigned to me had lights that did not work. The U-haul employees voiced his opinion that it was OK to go with lights not functioning. I refused to leave with that trailer. They assigned me a second trailer and the lights were working. That trailer had a leak and some of my furniture got wet.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent customer service. Very friendly and thorough. This location will be my go-to from now on.

Évaluation :

5

Keep caring about ppl showing respect keep smiling and it's all good

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Get some carts to carry out supplies

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Service was extremely quick I was pleased!

Évaluation :

5

The service was great I wouldn't add to a take away from the services y'all doing for your customers

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The entire experience was great! Toni was a great help in getting us a truck and making certain it was ready. I hope not to be moving again in the near future but anytime I ever need a truck I know where I'll be going!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

it was good

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Phones are never answered... all kinds of suspicious activity on the property... the workers there screw up crap

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

I requested dollies 2 weeks prior and they weren't available when I went to pick up. The morning I was moving I didn't have what I needed. It made moving extremely difficult; even dangerous. There is no reason why they couldn't tell me beforehand that they didn't have what I ordered.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

We reserved a 26 foot truck for 24 hours. And they rented it out to someone else. Leaving us with a 20 ft truck that had to be returned in 9 hours. Terrible

Évaluation :

5

Frank and the crew was very knowledgeable and helpful with my u-haul rental process and experience.

Évaluation :

5

The website!

Évaluation :

5

The staff makes all the difference. Kevin and his team are first class. Equipment availability is always as promised. Their recommended mover was excellent as well.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I Enjoy everything about this location and they where ready nice thanks..

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Original delivery date to final destination was missed. I did not receive a call to tell me that the boxes would not be delivered. When I called, the rep simply said "there was a delay in shipping". The boxes were delivered nearly a month later, which cost me a month's worth of rent for each box. Finally, I was put in touch with the driver, Courtney, who delivered exceptional service. She kept me informed of the delivery schedule, assured me that the boxes would be delivered on the rescheduled date, and then texted me after she dropped off the boxes. Courtney deserves your recognition as an exceptional employee. Your operators need to include a procedure to call customers expecting delivery as soon as they know delivery won't occur. The same thing happened to me when I waited over 4 hours for 3 boxes to be delivered in Ft. Myers, Fl. When I called, the rep simply said that no boxes were being delivered that day. I asked to talk to her supervisor. She checked with her supervisor and she told me that my boxes would be delivered by 10 AM the next day, which they were. I couldn't believe that the supervisor would not take my call. Also, concerning the Louisiana delivery, I used MovingHelp to hire a moving company to unload the boxes. I couldn't find or retrieve the payment code, so I paid the mover directly. I informed MovingHelp what happened and the mover confirmed that I paid him directly. I'm still waiting for a response from MovingHelp to my request for a refund. Another incident was in South Bend, IN where I reserved a 5x8 trailer a month in advance and confirmed the reservation 2 days prior to pick up. When I got there, I was informed that there was no 5x8 trailer available. I was rented a 6x12 instead. Lastly, I had to call U-Haul several times because I had 3 different reservations at various dates and locations. Each time, I was on hold for 45 minutes on average. Even when I dialed the local number to talk to the local manager I was on a lengthy hold and the phone was answered by a rep located somewhere other than the local store. I strongly suggest you put in a call back feature to your automated system. Thus, my overall experience was unsatisfactory with U-Haul.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Tried calling the customer before the truck is late interning in like if it's due at noon call the customer at 11 AM versus calling the customer at 1 PM that would be a courtesy if you would have time to do that sort of thing but all in all it was a good experience

Évaluation :

5

The only problem was that it said the trailer was a 6'2x12' box but the gate wasnt 6'2” wide. Therefore I couldn't even use it and wasted 40$

Évaluation :

5

Nothing. It was perfect!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Online reservation, an reservation change, as well as local office staff service were excellent. The rented 5' x 8' trailer & lights were in good conditon. However, the trailer had apparently been use to haul gravel. Had to sweep out remnants, to prevent slips and falls, and damage to items to be hauled.

Évaluation :

5

Location did really well, very friendly, helpful and professional.

Évaluation :

5

Smooth transaction with no wait, outstanding customer service.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very Professional and Assistance Wonderful.

Évaluation :

5

Nothing! You guys are amazing

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great customer service !!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The brakes were fantastic on the traler I rented.

Évaluation :

5

Nothing, Kevin and Frank were expert associates for U - Haul and did an excellent job in making my U - Haul experience a pleasurable experience.

Évaluation :

5

Everything was great!

Évaluation :

5

Location was very busy. That being said, they were extremely well mannered and efficient. Knowledgeable people are a blessing, to your organization. Lady who rented the cargo van, to me, was super.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I had a great experience. Excellent service à la clientèle. No recommendations for improvement at this time. Merci!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Fast and friendly customer service.. no problem or complaint

Évaluation :

5

S.O.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I think his name was Jesse??!! Very helpful and patient! He took the time to review my return and remained professional despite his busy day! Grateful for staff like him. Keep it UP!!

Évaluation :

5

I enjoy being married to U-Haul because I always get good customer service and I would like to thank you for having me as a customer .

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Aucun

Évaluation :

5

The pickup we rented was pretty much brand new and pick up and drop off was super easy - thank you!

Évaluation :

5

Always my “go-to” location

Évaluation :

2

The moving van was not properly maintained and left me stranded on the side of the road. Their staff is not very friendly and I will not be renting from here again.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

2

Staff was unprepared despite having been open for ateast hakf an hour.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I lost the key to the van. I work and ride a long distance to and from work. Minimal time to take care off replacement. I just wish I could have gotten more assistance in the beginning as In the end. Overall great work.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.