Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
These guys are great! Always nice and make the process go as fast as is possibly can! I love using this uhaul.
MATTHEW REYNOLDS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Benton
Évaluation :
5
Friendly, professional staff.
Forrest Conley
Évaluation :
4
Le client n'a pas laissé de commentaire.
Timothy McCall
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly converse
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sunny Lee
Évaluation :
4
I recommend people coming to yall
kurt bell
Évaluation :
5
Easy drop off and friendly.
Gerard Mizell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Mackey
Évaluation :
4
Le client n'a pas laissé de commentaire.
joseph Landry
Évaluation :
5
Le client n'a pas laissé de commentaire.
marshun hawkins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacquelyn Varise
Évaluation :
5
Le client n'a pas laissé de commentaire.
april Dunbar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank Bartley
Évaluation :
4
Nothing . Very easy to ring on line and did a chat and talked to an agent ... very nice and accommodating!
Claire Major
Évaluation :
5
Merci
Kevin Hunzeker
Évaluation :
3
I used the no contact pick up option and it took a while before my equipment was available on the app. Then the first truck I got, the door would not close fully and I had to drive it back to the location while holding the door closed so that I wouldnt fall out of the truck. The second truck that they swapped out for was okay, just burns gas alot faster and the needle moves alot which makes it hard to return the truck with the same gas level. I only used it for a few miles to move decorations from my home to a hall for an event.
Dominique Lollis
Évaluation :
1
Pick up process was terrible
Kenysia Wynn
Évaluation :
5
Grea t people to deal with.
Ronald Jervey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dacious Stein
Évaluation :
5
Ty.
Bairon Pena
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Dickerson
Évaluation :
5
The staff here were so nice and helpful.
Rebecca Johnson
Évaluation :
5
Much better than budget
MICHELLE FORD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Drenicka Fisher
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Garafola
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dwayne Benoit
Évaluation :
5
Very professional and knowledgeable crew. I'll be back.
Leslie Martin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dameon Johnice
Évaluation :
5
Le client n'a pas laissé de commentaire.
KERRY LOCKETT
Évaluation :
5
Have rented uhaul numerous times. This was the best experience yet! Thank you!!
Grayson Zeagler
Évaluation :
5
Le client n'a pas laissé de commentaire.
takiyra harris
Évaluation :
5
I have never had a problem with this location, they are very friendly
Jacquelyn Varise
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melinda Brencick
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesse Martin
Évaluation :
5
The employees at the location I went to were very helpful and understanding. I will be back if I need to
Jeffery Jerkon-Smith
Évaluation :
5
Professional & friendly service. Representative was very helpful explaining terms of contract , reviewed operation of vehicle, inquired of additional moving supplies needed. Store very clean & orderly with wide range of equipment needed to make moving and packing easier. Only thing please let others know if they are ordering on line that they will need actual drivers license, when they come in for pickup ,no digital drivers license accepted. I recommend U Haul for your moving source, dependable, clean & reliable vehicles, best prices and quick professional service when calling.
lily thompson
Évaluation :
5
Local representatives were helpful and courteous. Appears that work was good quality. I'm not sure that the hitch is well suited for my vehicle because it sits quite low below the bumper.
Warren Hull
Évaluation :
3
Had a resevation at 7650 airline hwy to find out when i get there is no appliance, furnature dolly. i was allowed to reserve it but they did not have. this put me in a bind. asked attendant if they could help me find another store with the needed dolly and was told no. after sitting out in parking lot making phone calls to find another 26' truck at 13151 flordia blvd when i get there i was told again no dollies, so i look around in lobby area and see appliance and furnature dolly and ask about them the attendant their did not know they had dollies in there own lobby.In the end i was able to get done what was needed after the aggravation of dealing with a poorly run business
jonathan badeaux
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shana Rose
Évaluation :
5
I am totally satisfied with the service provided to me.
Robert Harris
Évaluation :
5
Try to increase employees understanding and concern in your customer service area towards your customers. I never spoke with an interested employee until I got to the actual facility. This is really bad for the majority of your customers as they don't know the business and are at the mercy of others who just don't care. Thankfully I have been in the business and could maneuver around the stumbling blocks of your customer service area. The general public cannot. They wanted to send me on an additional 50 mile journey to drop off the vehicle when the drop off was only 1 mile from my destination. Thankfully someone at pick up knew how to play the system and get it back to customer friendly and that is why you got a good recommendation in this survey!
Steven York
Évaluation :
5
Le client n'a pas laissé de commentaire.
DON WALKER
Évaluation :
5
Le client n'a pas laissé de commentaire.
EVELYN SMITH
|
Premières impressions
Évaluation :
5
Your perfect
Sophia Corbin
Évaluation :
5
Le client n'a pas laissé de commentaire.
DERRICK Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
JMarius LaMotte
Évaluation :
5
Le client n'a pas laissé de commentaire.
JMarius LaMotte
Évaluation :
4
The vehicle could have been cleaner. I had to wile the windshield off to see out of it
dwayne woodard
Évaluation :
5
Le client n'a pas laissé de commentaire.
GERALD SIGERS
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jason Sentilles
Évaluation :
5
Trailer had medium size dried mud chunks inside, I swept out in a few minutes and no issues
Willis Potts
Évaluation :
5
No suggestions
Great service
Ray Sturdivant
Évaluation :
5
Nothing y’all the best
James Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrica Clark
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Jarreau
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Thaxton
Évaluation :
4
The vehicle's wheel alignment was off, making it inconvenient for a smooth long drive.
Pihilla Premasinghe
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeremy robinson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valerie Moyo
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANNY DAVIS
Évaluation :
5
Seriously y'all can rent the balls for the trailer attachment instead of $30 to buy maybe $7 to rent
LEDARRIEN KNATT
Évaluation :
5
Great friendly fast professional service
GALEN SEALS
Évaluation :
5
Nice customer service
Carrie Haynes
Évaluation :
5
Make sure all the lights a working on your equipment, the police department stopped me two time because the lights on the trailer was not working correctly
ALBERT FARRIER
Évaluation :
4
Le client n'a pas laissé de commentaire.
AUSTIN CHUNCEY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Samuel
Évaluation :
5
Un servicio rapido facil y eficiente con equipamientos que superan ampliamente las espectativas del usuario ,gracias por existir
SERGIO VARELA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanessa Collins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Herman Matherne
Évaluation :
4
Have agent walk thru inspection w/ customer.
CARLINE MARY
Évaluation :
1
Terrible
Carlos Curtis
Évaluation :
5
Don’t know.
Debra Freeman
Évaluation :
5
Drop off was an absolute breeze. Couldn't ask for any place better.
rachel bridges
Évaluation :
5
Everything was great
Daniel Milinare
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis Calmes
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ashley Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
heather Lemoine
Évaluation :
5
Le client n'a pas laissé de commentaire.
Avril Doucette
Évaluation :
4
Installed super fast!!!!
Janet Armstrong
Évaluation :
5
Toni is queen! She made everything and experience awesome!
TIFFANY GURGANUS
Évaluation :
5
I waited for a hitch to be installed and they had the job done incredibly fast! Friendly service as well.
Joe Baustian
Évaluation :
4
The first rental broke down but I was giv
Denise Valenzuela
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gretchen Morgan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judy Carr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roger Guitrau
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clayton Strong
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Freeman
Évaluation :
1
The staff at this location were amazing. The rating is only for U Haul as a whole. My box was shipped to the wrong location: after entering my new address where the box would be delivered, the U Haul website decided the box should be shipped to Houma and then, from there, delivered to my house. At the time, I was unaware how far Houma was from my location as I had not lived in the area before. The staff at this location were incredibly helpful, but due to the U Haul website failing to choose the correct delivery location, there was very little they could do to get my box to me on time. Eventually someone did personally retrieve my box and deliver it to me, which I very much appreciate. U Haul also never paid me the $50/day that was promised if my box was delivered late (it was delivered 4 days late). I do not feel I can trust U Haul with moving again because of the late delivery and because they did not follow through with their promise of $50/day for each day it was late. I would be willing to change my rating if someone from U Haul corporate could contact me about this issue and compensate me for what happened.
Jessica Pitz
Évaluation :
5
Keep doing what your doing, the two staff that I dealt with treated me like a King. Amazing Customer Service. Will absolutely use and recommend UHaul and this location again.
Kevin Phillips
Évaluation :
5
Le client n'a pas laissé de commentaire.
Xavier Martinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clayton Strong
Évaluation :
5
The back wasn't so clean on the rubber mat and inner doors had mud.it could have been pressure washed
Marsha Flowers
Évaluation :
5
Awesome customer service, movers did an amazing job definitely would recommend to anyone
JESSICA JAMES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shana Rose
Évaluation :
3
Equipment obviously doesn't get inspected when it's brought in. I had a trailer reserved for two weeks. Go to pick it up and one tire is like new the other was pretty worn and had a gash in the side. Manager wouldn't let the team swap the wheel and tire with one on another trailer. That also had one good tire and one crap tire. U-Haul as a whole needs a better maintenance/PM program.
James McCracken
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffiane Boagni
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike Fountain
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Njenga
Évaluation :
1
Whenever I go, I have to ask someone to allow me to access my storage. I had to wait on them one time they never showed up. No lightning in the storage and is extremely hot.
Mary Lang
|
Expérience générale
Évaluation :
3
Wish there was 24 hrs access. Not everyone work hours are the same
Shanice Wilson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carveshia Thomas
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOUGLAS ILGENFRITZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
laquandrick washington
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laquita Allen
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANK BARTLEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Bush
|
Premières impressions
Évaluation :
5
The 10 by 10 storage I got was very roomy thanks
Eric Jackson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wilma McNeal
|
Expérience générale
Évaluation :
1
Did not have a utility dolly when we paid for it. Did not have a lower level storage unit when we made our order. They moved us upstairs and the location in baton rouge wasn't the friendliest .
Stan Hibbard
|
Premières impressions
Évaluation :
5
I utilized (2) 7' × 26' storage space , one for 11months and the second one for 8 months. Everything was still in track from day one, down to a half a load wheat bread sealed in a bread storage container still good (no mold) after being in storage for 8 months, however we didn't eat it because of safety precautions. No roaches or rats debribs!!! Very please how well kept my belongings are. Thanks Mr Kevin and staff at 13151 Florida Blvd Baton Rouge, La
HELEN HILLIARD
|
Expérience générale
Évaluation :
5
They are caring and very helpful I will tell others about them.
sharon bindon
|
Expérience générale
Évaluation :
5
Didn't allow 24 hour access to storage, which is inconvenient, also had only 1 gate in operation! The gate that was more convenient is un-operatable
Jas Starks
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEN'TAVIA TURNER
|
Expérience générale
Évaluation :
5
Great job
tewanda rosaya
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
tewanda rosaya
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juna Johnson
|
Expérience générale
Évaluation :
5
Mr Kevin Nd Staff are Great never had a problem 100
Colette Montgomery
|
Expérience générale
Évaluation :
5
Mr Kevin Been nice Since I moved in a storage unit 💙💙
Colette Montgomery
|
Premières impressions
Évaluation :
1
I left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren't exposed to mold.
Jada Stephenson
|
Expérience générale
Évaluation :
1
I felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.
brandie rojas
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARILYN DILLARD
|
Premières impressions
Évaluation :
5
Wow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.
ruth wilburn
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jennifer Espinosa
|
Expérience générale
Évaluation :
3
Expensive for conditions.
Sabrina Wilson
|
Expérience générale
Évaluation :
5
Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment
MICHAEL BLANTON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Espinosa
|
Premières impressions
Évaluation :
5
Owner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰
Lakeisha Stewart
|
Premières impressions
Évaluation :
5
Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.
Annie Taylor
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shameka Williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marsha Clayton
|
Expérience générale
Évaluation :
5
The service was great and I had no problems.
Donnell Jenkins
|
Expérience générale
Évaluation :
5
Excellent Service
Helen Hilliard
|
Expérience générale
Évaluation :
5
I would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work
Vidal Tinnion
|
Premières impressions
Évaluation :
5
The staff was friendly and very helpful.
Donnell Jenkins
|
Premières impressions
Évaluation :
5
everything was great, no complaints
William Legg
|
Premières impressions
Évaluation :
5
The customer service was always outstanding and very courteous
PHAON DUNBAR
|
Expérience générale
Évaluation :
5
Awesome manager!
Jeffery Brackeen
|
Premières impressions
Évaluation :
1
The advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.
Diane Hebert
|
Expérience générale
Évaluation :
5
The staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)
Brigitte Kleinpeter
|
Expérience générale
Évaluation :
5
Very efficient and great customer service.
shavon nelson
|
Expérience générale
Évaluation :
5
Great !
JAMES ROUNDTREE
|
Expérience générale
Évaluation :
5
Excellent
JAMES ROUNDTREE
|
Expérience générale
Évaluation :
5
Tkanks
DENNIS MILLA
|
Expérience générale
Évaluation :
1
They sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.
Matthias Scott
|
Expérience générale
Évaluation :
1
My storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!
Christina Collins Zakes
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.