Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Didn't allow 24 hour access to storage, which is inconvenient, also had only 1 gate in operation! The gate that was more convenient is un-operatable
Jas S.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Karondellet W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerald F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kiera J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dwight F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff R.
Évaluation :
5
Amazing!
Marcus A.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tierra M.
Évaluation :
5
Friendly and helpful staff!
Thomas C.
Évaluation :
5
Nothing great experience
SHEILA H.
Évaluation :
5
The pick up location was very impressive.
Joseph G.
Évaluation :
5
The two young men that were working that day went above and beyond to be helpful. Excellent service à la clientèle.
Maria M.
Évaluation :
5
Wonderful customer service the best I ever had.
Randalon C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shone P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christie S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff R.
Évaluation :
1
They didn't have the truck I reserved... gave me a smaller truck then overcharged me for it after agreeing to discount me for the inconvenience. I reserved the truck almost two months in advance.
Dawn B.
Évaluation :
5
Tire was needing to be replaced on the original trailer that was given. We asked for the tire to be fixed or another trailer. Another trailer was rented to us. Please inspect equipment and do proper repairs.
Matthew M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAWOO M.
Évaluation :
5
I will make sure to make this my preferred location from now on, even though it is a bit farther from me. The service is excellent and the personnel is friendly and amenable.
Hector L.
Évaluation :
4
Check engine light was on and was told to ignore it
Robin C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
gregory P.
Évaluation :
5
Staff made transaction easy and was very helpful
Chuck H.
Évaluation :
5
Everything was good.
Sandra R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richie B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Huy N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Clarence W.
Évaluation :
3
Le client n'a pas laissé de commentaire.
DAvion B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
delvin C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul K.
Évaluation :
3
Make sure the trucks are in great running conditions. Truck would not shift gears. Hade to put a hundred dollars of gas in the truck because the rpm stayed up pass 4
Fredrick H.
Évaluation :
1
The attitude of the clerk at this location was beyond unprofessional. Other than the bad attitude, she informed me that the truck was at 1/8th full. When I got to the truck, it was all the way empty. The next gas station was far and I was hoping I didn't run out of gas.
Zoe G.
Évaluation :
4
excellent customer service.
kyle W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose H.
Évaluation :
3
I reserved a 15' UHaul weeks in advance of our move date. 2 days before the move, I called to confirm the truck and location for pick up. No one answered the number at the location I was supposed to pick up the truck, so I called the 800 number. The person that helped me was very courteous, but I was informed that there were no 15' trucks available in my area and that the pick up location would need to be changed to one across town. We had to take a 10' truck, it was all that was available. The pick up process went very well and the truck was in very good condition, except that it was missing a gas cap. The issue is that my daughter's belongings did not all fit in a 10' truck. The movers did the best they could, but some items will have to be brought to her later this summer. I wish that someone from UHaul had contacted me much sooner to let me know that the truck I had reserved would not be available. I am not sure why there are online reservations if the equipment is not guaranteed.
Rochelle B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
D'Autrey W.
Évaluation :
5
Process was simple and easy. Just picked up a 5x8 trailer
Jeff J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Riis S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter G.
Évaluation :
5
Excellent
keila B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARVIN R.
Évaluation :
5
Everyone was very helpful it was great
Sheri Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
viola J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDY K.
Évaluation :
5
This was at least my tenth time to have rented from y'all. Everything was excellent and I appreciate how y'all were able to assist me in the squeeze I was in. Y'all definitely made my week!
Mary S.
Évaluation :
4
One of the young mechanics was not as knowledgeable as he should be and even asked my son to do some of the work because his back hurt. But, an older gentleman took care of taking my old trailer haul and put on the correct new one without any trouble.
cheryl G.
Évaluation :
3
I put my complaint into the comments section when I returned the truck, concerning the problem with the transmission, but I haven't heard from anyone about the problem? I was still charged the full price and didn't receive a call to check on my possible shoulder injury when the transmission dropped from 4th gear to 1st gear! The mechanic that did the inspection at my home confirmed there is a transmission problem. I could only drive the truck 20 miles an hour after the problem occurred. Would like someone to at least call and verify my problem with the truck as well as my shoulder injury!
Lionel S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sybil D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
domingo O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROBERTO S.
Évaluation :
5
Rien
Thornton G.
Évaluation :
3
The truck was needs to be fixed. The service I received from the people that work at the location was the best!
Shaft G.
Évaluation :
5
Everything is okay 👌😌.
JUNIUS C.
Évaluation :
1
I was racially profile when i went in then when i returned the trailers i was rudely called and told to return your property before he call the police I then explained to the person on the phone I had returned the trailer earlier that morning prior to the time it was due in and also purchased additional equipment. I was totally offended. My Name is Alvin Harrison and my phone number is 504-258-8774.
ALVIN H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Willie L.
Évaluation :
5
Good experience all the way around. Very pleased.
Kathy W.
Évaluation :
5
Quick & easy! Enjoyed my experience.
Taylor A.
Évaluation :
5
This location was great, the customer service was excellent and the staff working there were nice
Johnny B.
Évaluation :
3
I ordered a specific dolley on line, but the location didn't have it. I would suggest that locations carry anything you say is available with an online order. The right side of the truck was scratched badly. The right sight had an area that had bondo, but none of the damaged areas were marked in any way.
Sylvia K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEANNETTE K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany B.
Évaluation :
3
There was no a/c in the truck
NATECHA S.
Évaluation :
1
The lady who checked me in and out at the store was very rude and unfriendly she didn't want to put my stuff in my hand she kept putting my stuff and the counter and she was very rude and racist and she shouldn't work at a store being so rude and unprofessional and I would recommend U-Haul to my friends especially this location where they treat black people so disrespectful but I remained nice and calm to get what I needed done
Keisha W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jason H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
glenda H.
Évaluation :
5
Kevin and the team do a great job.
Geoffrey S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bishnu S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allan S.
Évaluation :
4
The service could be more welcoming, other than that it was a smooth process.
Kiara H.
Évaluation :
5
Great staff!
MARLON M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
roshonda P.
Évaluation :
5
Give them the same professional service that I received.
GILBERT B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Fernando C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beverly S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DomoNique W.
Évaluation :
1
Get better truck , the truck broke down on me , I had to call road side assistance
Jakayla C.
Évaluation :
5
I ordered a pickup but when I got to the dealer, they tried to give me a cargo van. I did get what I wanted.
Tom F.
Évaluation :
5
Always friendly and clean trucks. Make sure customers have all they need before leaving.
dominique C.
Évaluation :
1
I had a truck reserved for Saturday morning. When I arrived at the reservation time, I was told that they did not have a truck and it would be 3-5 hours before someone would call me. When they got a truck all that they had was a 15', although I reserved a 26'.
David D.
Évaluation :
4
the windshield was not clean
Kevin the manager knows his business-young workers need more training
John M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
sundra C.
Évaluation :
5
Having the equipment available when needed was a plus for me. Everyone I came into contact with was courteous and professional.
IRVIN H.
Évaluation :
5
Great service 👏 👍🏾 👌
KEILA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brigitte K.
Évaluation :
4
all went smoothly, used them several times.
Carlos T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beth S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bradley G.
Évaluation :
2
It had a roach crawling . Ew and I think the customer service isn't that great. Ghetto if I must add
Germaine O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEN'TAVIA T.
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Expérience générale
Évaluation :
5
Great job
tewanda r.
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
tewanda r.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juna J.
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Expérience générale
Évaluation :
5
Mr Kevin Nd Staff are Great never had a problem 100
Colette M.
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Expérience générale
Évaluation :
5
Mr Kevin Been nice Since I moved in a storage unit 💙💙
Colette M.
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Premières impressions
Évaluation :
1
I left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren't exposed to mold.
Jada S.
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Expérience générale
Évaluation :
1
I felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.
brandie r.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARILYN D.
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Premières impressions
Évaluation :
5
Wow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.
ruth w.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jennifer E.
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Expérience générale
Évaluation :
3
Expensive for conditions.
Sabrina W.
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Expérience générale
Évaluation :
5
Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment
MICHAEL B.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer E.
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Premières impressions
Évaluation :
5
Owner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰
Lakeisha S.
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Premières impressions
Évaluation :
5
Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.
Annie T.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shameka W.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marsha C.
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Expérience générale
Évaluation :
5
The service was great and I had no problems.
Donnell J.
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Expérience générale
Évaluation :
5
Excellent Service
Helen H.
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Expérience générale
Évaluation :
5
I would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work
Vidal T.
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Premières impressions
Évaluation :
5
The staff was friendly and very helpful.
Donnell J.
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Premières impressions
Évaluation :
5
everything was great, no complaints
William L.
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Premières impressions
Évaluation :
5
The customer service was always outstanding and very courteous
PHAON D.
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Expérience générale
Évaluation :
5
Awesome manager!
Jeffery B.
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Premières impressions
Évaluation :
1
The advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.
Diane H.
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Expérience générale
Évaluation :
5
The staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)
Brigitte K.
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Expérience générale
Évaluation :
5
Very efficient and great customer service.
shavon n.
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Expérience générale
Évaluation :
5
Great !
JAMES R.
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Expérience générale
Évaluation :
5
Excellent
JAMES R.
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Expérience générale
Évaluation :
5
Tkanks
DENNIS M.
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Expérience générale
Évaluation :
1
They sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.
Matthias S.
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Expérience générale
Évaluation :
1
My storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!
Christina C.
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.
