Évaluations des clients U-Haul Moving & Storage at Florin Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Florin Rd

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Jason C. le

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Fuel lines on trucks were cut- so most of the trucks that customers had reserved, weren’t available. We were lucky to get a van, but having a smaller truck increased the amount of trips, which in turn cost us more money. The employee who checked us out, showed up late, and didn’t do a vehicle inspection prior to giving us the keys. Understaffed and poor security. We will never rent from this facility again.

Noreen H. le

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The staff were very friendly.

Fozia n. le

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The two employees working there when I was there, were very helpful and professional. I'm sorry I didn't get their names.

Dan Harris H. le

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The trailer I rented this time had mud caked all over both wheel wells. Only one employee showed up for work the day I rented so the wait time took a while even though I had completed the paperwork on-line ahead of time. I returned the trailer the same day I rented it cleaner than I took it but received a bill receipt two days later stating I returned it that afternoon at 1:30 and was billed for an extra day. I both called and emailed to correct the air. I finally got through to an agent at a different location who could not make the adjustment because the location I rented from is not answering the telephone. I will go down to the location tomorrow and get this handled myself.

Weldon R. le

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Le client n'a pas laissé de commentaire.

carolyn J. le

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Le client n'a pas laissé de commentaire.

Hector L. le

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Le client n'a pas laissé de commentaire.

Robin L. le

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Le client n'a pas laissé de commentaire.

Benerdette M. le

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Le client n'a pas laissé de commentaire.

lele d. le

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Le client n'a pas laissé de commentaire.

annette f. le

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Friendly greeting. Great explanation of equipment. Solid customer service. I really appreciate that these days

Ron D. le

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The staff here was really great as well!

keneth h. le

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Excellent customer service. I have used this site twice in 2 months. Everything was done very efficiently. Will continue to go back.

Dan Harris H. le

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No problems and I will be a repeat customer. Thank you. Dan

Ratoyia R. le

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No gas in the car. Was charged for 2 days when i only had it for 3 hrs on 1 day. Couldn't get my refund because the workers that were there didn't know what to do & the one that did wasn't there. I left without my refund. I was told it would be figured out & i could come back before 7p (when they close) but they closed at 5p.

Jennifer J. le

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Employees were extremely slow

Luke Y. le

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i forgot the name of the associate who help me but he may of been a manager or supervisor; he’s awesome and has great service who can multitask! Out of all my years renting from U-Haul, he is the best rep i have ever felt with at uhual. If you can only make all your locations rep like him!

Randal G. le

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It seemed that one staff member had to assist all other staff members (the two on the clock) to accomplish any atypical tasks and certain "upper-level" tasks. This delayed all the processes in the facility.

Maila M. le

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Le client n'a pas laissé de commentaire.

Dallas H. le

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There is no oversight at this place. Employees have no personal skills and do burn outs in the parking lot with the vehicles and gold carts. They gave me a vehicle with the E light and told me if it dies Before I get to a gas station, I would have to call road service. What a joke.

Darin P. le

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Le client n'a pas laissé de commentaire.

Lyng V. le

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more people working and helping each other out

Oscar A. le

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Get more help! It takes way too long to get checked in/checked out. The person who helped me was doing the best she can, but one person can only do so much. I’ve heard this same complaint from others. I will not use this location again.

David W. V. le

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Le client n'a pas laissé de commentaire.

Nicolette M. le

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Le client n'a pas laissé de commentaire.

Steve L. le

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Le client n'a pas laissé de commentaire.

Donald K. le

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Great convenient location. Internet / signal needs upgrade so customers can get their reciepts and process can be faster. Thanks

Evelyn K. le

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They did not give me back my deposit I was told I’d get a call the next day to pick up my deposit

angela d. le

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Le client n'a pas laissé de commentaire.

Danielle W. le

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I have used the Florin location a few times and the staff are always professional, kind, and courteous.

Rosella B. le

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Hire more employees, wait time is 4 ever. Also bathroom toilet is filthy. Say wash ,however, "however" no soap? But U have paper towels.

gabriela c. le

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My appt was at 2 it’s 630 right now and my car is not ready the guy working on my car left 4 and hasn’t arrived. We did not receive the information about the rental agreement. Service was poor

John W. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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The Staff at the location were amazing. The lady behind the counter when, i picked up the truck, must have super powers. she was able to multitask a few customers and was pleasant through the whole processes. She made the experience easy. I don't remember her name but she was worth all the praise of your business. I will come back and use your location because of her. Thank you.

Joe H. le

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I started without the gas at a quarter tank. Took the picture to dispute after I sent it . Spent extra money for the gas and wasn't refunded

Archanette D. le

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Le client n'a pas laissé de commentaire.

Deborah B. le

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Le client n'a pas laissé de commentaire.

Deborah B. le

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Le client n'a pas laissé de commentaire.

Jennifer B. le

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Le client n'a pas laissé de commentaire.

Jose Guadalupe d. le

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Friendly people and knowledgeable Everything was on time I will use this place again

Deja A. le

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I was given a truck on Empty and told that if I returned it I'd receive a gas credit applied to my final bill. I drove to the corner and tried filling the gas tank which I quickly noticed was pouring out of the bottom of the truck. There was gasoline all over me and all over the ground at the gas station. I was afraid to turn the truck back on to return it to the location. I spoke with the GM Izaiah and he was very apologetic and let me know that the gas lines had been cut on the vehicle. He was the only person working the entire store and the times were delayed and I don't think it was even possible that the truck was accurately inspected. He gave me a larger truck at the same rate and gave me a credit for the gas I spent trying to fill the truck. He was as helpful as he could be and that isn't the issue here. The issue is that I was given a truck with this problem in the first place. It was 100% unsafe and a very scary experience and unacceptable. I hope that someone contacts me to discuss this matter.

Lisa B. le

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Le client n'a pas laissé de commentaire.

John A. le

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Le client n'a pas laissé de commentaire.

Dan Harris H. le

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I had a really great expertience. This is my favorite location as well. The gentleman who assisted me with my order had only been with the company for a couple of months yet he was friendly and helpful. His manager seemed like a very nice guy as well. I preregistered my vehicle and reserved the trailer i needed online. When I returned it they were busy, yet they had my receipt ready and I was out the door in no time at all. The only area of improvement would be if I do all of the paperwork ahead of time, why do I have to go through all of the steps again when I arrive to pick it up. Thanks for great service and equipment, see you in a couple of weeks. Dan Harris Sacramento CA.

Dennis T. le

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Need to train employees how to read fuel gauge and contract. Not efficient in checking in truck for return. Need to have sufficient products available, waited for 1.5 hrs even though I had a reservation set up

Andreya S. le

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Le client n'a pas laissé de commentaire.

wanda j. le

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I recieved a truck with the fuel tank with holes in them. They gave it to me E had to go a couple of miles to a gas station paid$10 & had gas spill all over my feet & pants. Went back and gave me a truck with less than quarter of a tank. Had to rush to get to 2 different storage units and then was charged $44 & wasnt offered a discount for my troubles and time. I only went 15 miles but i didnt have a truck waiting for me when i had reserved a unit for 3 pm. I wasted 1 hour of my time because this location is not even average.

Rodney b. le

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One person there and not very knowledge

Mohamed E. le

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Le client n'a pas laissé de commentaire.

Corey V. le

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Le client n'a pas laissé de commentaire.

LaTasha W. le

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The Gentlemen were very professional. Thank you.

sidney w. le

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Le client n'a pas laissé de commentaire.

Tim C. le

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Le client n'a pas laissé de commentaire.

Brenda r. le

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Le client n'a pas laissé de commentaire.

Tom L. le

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Le client n'a pas laissé de commentaire.

Anna P. le

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The truck has no gas. It would not start. Took an hour for someone to go get gas so I could leave. This out be behind and my PAID mover waiting for me. He only put in 2 gallons. Enough so I could go put in more right away off the start of take off. Didn’t have the moving pads I ordered. Got hone only to find the truck was covered on white stuff all in the back box after unlocking it. Had to sweep and mop before i could put my stuff in. The worse experience I’ve every had with U-Haul!!

Ebony F. le

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The process went very well, and was fast and easy. The team worked well together.

Thamesia H. le

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Isaiah the store manager was helpful. The Uhaul smelled like marijuana and I was not able to trade the truck because there were trucks available.

Kris K. le

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Positives - very friendly and helpful staff. Negatives - wait time to check out equipment (25 minutes) and faulty drivers’ side mirror that prevented me from adequately seeing the lane next to me.

lanihsa C. le

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I went a set up a delivery pick up for a 19.99 truck with no insurance my miles wasn’t far from new home. The total came to 37.00 then I read my statement and I was charged 98.87 and don’t understand why that’s a flaw and I don’t like it return time was 11:00 and I was complete in two hours pick up was 7 please do the math somebody getting over on innocent customers and that was all I had left from the move now my bank card are negative thanks but no thanks someone should call for reinbursment 209-645-9840 and if I get no call this is a waste of time nobody reads your customers feed back please don’t waste my money and time too Friday 21st at 7:00 pm florin Sacramento ca thank you

Aiden K. le

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Two hour wait despite doing the Pre-check. I do not blame the employees I encountered, I fully believe that they we're doing the best they can. I will not be using Uhaul again. Why, if I was on time for my reservation but spent 2 hours waiting to get my trailer, would my 6 hours not start when I get the trailer? You run a monopoly and don't give a shit about the customers you Lord over. Your corporate, soul sucking, capitalist company is everything that's wrong with this country. Eat the rich.

ROY W. le

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Wonderful customer service!

Daniel P. le

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Worst experience I've ever had at any rental place. So slow. The person helping me had to call their boss about 4 times while doing my transaction, which was just a dolly rental. He left me and started helping someone else at one point. I was quoted and have a receipt for $10 and was charged $20. I've used uhaul every time I moved, whether across town or across the country, but never again. Literally not worth it. That experience ruined it for me.

kenneth h. le

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great staff,nice new van

Reinhard P. le

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Le client n'a pas laissé de commentaire.

denise m. le

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The attendant (male) that was working Sunday, May 19th between 11:30 am to 12:30 pm was outstanding.

Gina L. le

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The location didn't tell me about the app that I could use to check in the van, the guy who helped me with my rental didn't know where the gas tank was and when I returned the van I filled the tank up to half a tank and then got charged for not filling up the tank to a half thank. I called the location after I received my receipt and was on hold for 20 minutes. I called later on in the day and some dude finally answered the phone and asked me if I could hold a minute. I told him that I was placed on the hold for 20 minutes and then he put me on hold for another 15 minutes. I called another 10 times and no one ever picked up the phone. So I had to call corporate to resolve the issue. The Florin Road location should have everyone fired for such horrible customer service. Next time I will go to another location. A barnyard animal could provide better customer service.

Caryl F. le

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Le client n'a pas laissé de commentaire.

erik H. le

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My estimate was 120.00 and they charged me 170.00

Debbie W. le

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The van smelled terrible

Stephanie N. le

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We were told that the truck we reserved wasn't available just because the key wasn't on the hook. The manager just assumed someone cut the fuel line. The manager started to try to find us another uhaul location when they figured out the key was in the truck the whole time. It would be helpful to check the lot before you tell the customer that the truck they reserved isn't available.

kevin p. le

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My reservation was moved to this location with no specific notification. This caused more time for pick up and drop off.

Bill X. le

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More cashier.

Lawrence O. le

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Counter understaffed. Yard crew slow to respond. Open trailers always some sort of trash in them.

Alvin B. le

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One employee with long line of customers.

Keng H. le

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Super friendly agents

Tom H. le

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Le client n'a pas laissé de commentaire.

richart n. le

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Better training

Jacob R. le

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I walk in both of the of the tellers are on their phones watching videos on instagram. No one greets me or says hello. I eventually have to engage and ask for service. I requested a 26’ truck and all of the 26’ trucks were all on empty and were unavailable. They offer me a 20’ truck which is also almost on empty. I requested to speak to the manager and got no response. Do not go here! Go somewhere else. These people suck and uhaul needs to whip this place back into shape. Horrible

eric m. le

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The wait time to get my rental that was already reserved at 10 was really bad, I got There at 930 didn’t leave till after 10am they are really under staff!!!!!!

Yamel C. le

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Le client n'a pas laissé de commentaire.

Frederick G. le

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Le client n'a pas laissé de commentaire.

Jose A. le

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Everything went well I was suppose to return this to a location on 52nd ave then was told I it wasn’t able to return it at the location had to go to the florin location. Besides that it was a good experience.

rajiv s. le

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Our agent Mercedes was excellent. Her customer service exceeded our expectations. She was patient and very helpful.

Yo X. le

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hello, I dropped my Uhaul off on Sunday May 5th around 730pm. I don't remember the names of the employees there but there was a younger black employee working outside and an older white male employee working inside the front counter. As I parked the Uhaul under spot I needed to I didn't see anyone around that area so I walked up to the front of the office's front door. As I almost reached half way to the front door this younger black employee yell," hey, let me get your keys!" so I threw it at him he caught it took the truck. I walked into the office and the older white employee was taking out trash, I waited a few seconds then he told me he'd be with me in a bit. Once he was done he asked what can he do for me. I told him I just dropped off the Uhaul and the older white guy says, "ok that's it". I got confused and asked,"that's it?" and he says "yes". As I was leaving I realized I had to pay for going over the my mileages so I came back to him and asked him about my mileages. His reply in a rude tone was," what about your miles?" I told him I'd gone over and needed to pay. Then he replied in a rude tone,' I don't know go ask the guy outside." I left almost got to the front door and told him he was being rude and not helpful at all. He said that that's how you guys do it, i took his name down and left outside to ask the young black employee about my mileages. I go and find him and asked him about my mileage, this is funny you are going to love this. The young black employee says he doesn't know or was aware of my mileages but the charges should be inside. He says I had to go inside and talk to the white guy, as this was going on the older white employee opens the side door of your office and listens in. I look at him and said," see, he doesn't even know!" The young black employee then tells the older white employee to look it up. As I'm now following the older white employee inside I told him he was very unprofessional, and this could of all been avoided if he had just ,"ASKED" questions about my issue and now just send me out to someone else. OK i get it its almost 8pm and closing time the white employee is doing all the closing cleaning but damn help a paying customer please. I've been in retail all my life, bad bad case of customer service!!!

Doug Q. le

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Le client n'a pas laissé de commentaire.

michael t. le

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Le client n'a pas laissé de commentaire.

delouise g. le

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I was told one thing and they did another it was regarding my bank transaction and I was there for quite sometime . When we got there we were there for quite some time and I had my truck on reservation but it took them forever to release the truck lot of talking .

tom b. le

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Need more help.

Destiny C. le

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They need to only give trucks with gas, put locks on if being sucked out by homeless. They also need to make sure they charge correct prices, and ANSWER THE PHONE!

Grady A. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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The truck was so dirty that I was required to stop at a gas station and wash the windshield. The tank was empty after I was asked to sign a paper saying it was full. I was promised a $45 reimbursement to bring the tank back 1/4 full and I did not receive the reimbursement. It was a terrible experience, and I will be sure to tell all to stay away.

STEVE A. le

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When I checked out the trailer they didn't hook up the lights of properly. when I brought the trailer back I had to wait an hour and 15 minutes to get in. Very slow service.

Walter M. le

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Le client n'a pas laissé de commentaire.

Jenee W. le

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I had to rent because you haven't finished the hitch I bought and had installed. It's been a month, and I have paid for something I can't use. I was told I will be able to get a significant discount, at the return. Trying to get ahold of anyone is almost non existent, and the main headquarters just pushes me through to the branch, who can't help me, or say they'll call me back, but won't. When I go to return the truck, I asked for the manager, and he's gone. So this employee proceeds to charge my card credit card without telling me how much. I'm furious when I see my credit card statement. You guys are the ones that messed up. I should not have to pay this.

leoopoldo s. le

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Great work by all, keep up up

angela J. le

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The truck was horrible!

Beth D. le

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Very easy move and very accommodating. Staff?? thank you for my move easy and stress free????

Tiffany K. le

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The staff was super friendly and handled the line of customers efficiently and with a smile. The vehicle worked well for what I needed and was easy to pick up and return.

Jesse J. le

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In n out. Easy

Jackie C. le

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Le client n'a pas laissé de commentaire.

DAVID H. le

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Customer service was exceptional! Levi was friendly and handled our transaction in a timely manner. Anne

Pharaoh A. le

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Invest in seve

Rodney H. le

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More training needed . Employees are helpful not very knowledgeable.

Vincent A. le

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Safe and secure.

William B. le

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I was coming to the Florin rd location early 2000 and was always satisfied with thepeople who worked here. Now it's different more technology and it takes getting use too.

denise h. le

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Le client n'a pas laissé de commentaire.

John B. le

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My friend and I had scheduled a 20ft. truck to complete our Move on Sunday @ 8 a.m. Literally at 7:45 am (while we were driving to the location),we received an email saying the specific truck would be moved and available at a different location (mind you this location would be 21miles from my house, while being hit per mile rate). And, the location. Wouldn’t open until after 9 (we had an obligation to move at 8:15. The lady at the front however was helpful by trying to find us a truck at a closer location but that didn’t work. Every truck was booked for the day. The only option left was a 10ft truck... we were stuck getting that one, and having to make 2 trips through the move, doubling our mileage etc etc. what I estimated 30-40miles originally turned Into 81 miles for the move. Also was told trucks fuel was at 1/4. It was liter Nearing 1/8 almost when turned on. Not a big deal on that one, but just an FYI

Stephen J. le

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The new quick check in is awesome. I was in and out in five minutes instead of the typical 45 minutes.

Lisa C. le

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I was over charged, and treated like I was a common criminal for being late, even though I was in constant contact, and got and an extension from the office. Then they went as far as trying to put down false charges under cleaning charges for $50, but said it was for taking an extra day. My bill should reflect that then. The bill doesn't make any sense, but it sure looks like I got ripped off. I barely used the truck and they are saying I drove ii miles. Hard to believe when it had park and wait for furniture I bought to be ready to be picked up.

Reginald L. le

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Le client n'a pas laissé de commentaire.

Kendell C. le

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Isaiah is always such a huge help and a pleasure to work with. Despite how busy the location always is, and that the gas is alaways siphoned from the trucks when I pick them up, he and his crew make it worth it to keep coming back.

Kimberly M. le

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More help in the morning huge line Saturday morning.

juan r. le

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Better customer service and staff members

Toua V. le

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Brakes on truck not working effectively very dangerous situation and person doing the receiving check in was very unprofessional lacking experience very rude tone

daniel g. le

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I asked the employee if I could pay cash the next morning after moving. He replied yes. I came the next morning and the employee was not at work, and my card was debited. I was upset.

LARRY S. le

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Le client n'a pas laissé de commentaire.

Hung N. le

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Le client n'a pas laissé de commentaire.

EDDY H. le

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Le client n'a pas laissé de commentaire.

Jody L. le

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Le client n'a pas laissé de commentaire.

Viacheslav S. le

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In two cars, the fuel hoses from the neck to the tank were simply cut. When I tried to fill them, I lost no less than a gallon of gas, I got my clothes and hands on gas. I will never use U-haul station on Florin Road again.

Ling Y. le

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The customer service experience with the call center reps over the phone needs to be better. Called to confirm drop off and was told to drop off at the same location that I pickup from, when I had a one way rental. All the call center Reps never ask for my contract number but insisted that I do what they say. I was also transferred to three different location when I only asked for a specific location. They made phone call experience extensive and Frustrating. Both U-Haul store personnel did an excellent job it was just the new call center experience over the phone that was poor.

Sarah T. le

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Le client n'a pas laissé de commentaire.

TINA T. le

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Le client n'a pas laissé de commentaire.

ana a. le

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Le client n'a pas laissé de commentaire.

Danielle W. le

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Le client n'a pas laissé de commentaire.

Quency J. le

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Le client n'a pas laissé de commentaire.

Marissa B. le

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Your employees do alot. I understand its not everyday that someone needs a moving truck. But at least 3 employees on one shift would expedite service. Especially on a Friday (people typically shoot to move on the weekends) i did mobile check in to expedite my service. When i got to the counter all i had to do was ask for my key number and show them my receipt. Unfortunately i still had to wait because there was a customer already being helped and although it said go to the front of the line, its rude to do that to people who were there first. I think a checkout kiosk would be great to spit my key out and go! No wait time was the goal!

Teresa M. le

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N/A

robert c. le

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Last minute change to this location was 1 hour away. No one at the service desk for 15 minutes.

STEVE A. le

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Pick up was great Check in though, less than desire able.

vince a. le

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Le client n'a pas laissé de commentaire.

monica b. le

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Le client n'a pas laissé de commentaire.

Bernard P. le

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No improvements needed....the manager of this uhaul station has very excellent customer skills and great business knowledge

Chris G. le

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Nobody came outside to receive me turning in the truck. I went inside to let personnel know I was turning in the truck, and a one of the front counter staff rudely told me to go wait outside. I waited about 20-25 minutes. There was a long line of people inside renting trucks and buying propane and one gentleman was busy, but the other staff never came out to me to process the truck return. So, I handed the keys over to the gentleman inside behind the front counter and left. Poor customer service for tuning in equipment, which should be very quick to do.

PAMELA E. le

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Le client n'a pas laissé de commentaire.

Kenneth G. le

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There was only one employee. Long line of customers.

Leah B. le

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The young man who assisted me when I had trouble checking in and checking out the truck online was professional, pleasant, and accommodating. Unfortunately, I don't know his name.

moua m. le

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Le client n'a pas laissé de commentaire.

Sean P. le

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Location was great! No improvements needed. Staff was very friendly, explained every little detail, charge, and process about the rental experience. As a first timer u-haul customer... they made the process really smooth! Huge plus to the staff at this location.

Kendell C. le

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Le client n'a pas laissé de commentaire.

Charise B. le

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Good customer service

bountavay k. le

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need to put the gas in full tank. this place they only have the gas 1/4 of the tank that is the way to rib off the customer, because when I bring the truck back it is hard to fill up the gas like that. the olden day when you rent a car or truck it always has full tank of gas and it is easy when you bring it back just fill it up.

Vincent A. le

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Reserved a trailer days in advance. When it came time to pick it up it was not available. There were NONE available within a 25 mile radius. Has to rent a truck for over 2x the cost, no discount.

JOHN M. le

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I had to go to 4 different uhaul locations just to return my rental. 2 locations didn't have room for it. The location where the rental was to be returned, couldn't find my account. I created a account and couldn't upload the picture of the gas and mileage. Finally got directed to last location and was able to return rental. Wasn't able to get a printed receipt, but received one by email.

maria a. le

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My move easy thank you will use again

darlene l. le

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Le client n'a pas laissé de commentaire.

Michelle B. le

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N/A

Shona A. le

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Le client n'a pas laissé de commentaire.

Kevin L. le

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Cant get credit for quarter tank when the fuel Guage doesn't work.

eunique l. le

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Le client n'a pas laissé de commentaire.

vince a. le

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Everyone was very helpful

Martin L. le

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Le client n'a pas laissé de commentaire.

Avinesh C. le

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Only one person knows how to work on reservation. It was more than 8 people waiting in the line. I waited for 30 minutes in the line and I was 2nd in line. Than I drove to the unit and no one showed

vernon s. le

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Make sure the equipment has gas for starters because it seems they were saying the same thing to everyone (“you need to get gas and you’ll get a credit if you bring it back with a quarter tank”) make sure the equipment is clean for the next customers even if someone brims it back dirty it’s your job to have it ready for the next customer other then that they where very helpful

Teng V. le

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Le client n'a pas laissé de commentaire.

Nia M. le

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Le client n'a pas laissé de commentaire.

BRIANNA G. le

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Customer service was very poor overall. However, Mercedes was great and did all she could to handle the very busy store seemingly on her own. However the other employees were ill mannered and seemed do not want to be there. I ended up not getting the truck I wanted and the company tried to charge me an extra $106.

Victor L. le

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Your customer service man was a great service provider very professional

LORAINE K. le

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Le client n'a pas laissé de commentaire.

mckinley r. le

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All staff were very helpful. The GM, Izaiah Anderson was particularly friendly, professional and respectful and this is important to me and other seniors. Although it was my first time using the Florin Rd. branch, I will definitely rent from this location again. Thanks much...

ALEC S. le

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I dealt with three employees and all were very nice and knowledgeable. The service was extremely fast. Great experience.

cindy l. le

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Staff needs to have customer service training. It's clear they don't like their jobs.

tony h. le

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Le client n'a pas laissé de commentaire.

Julie V. le

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DUBM LAZY WORKER. ASK IF SHE COULD LOOK FOR ANY UHAUL IN THE AROUND WITH A 15' VAN. HER REPLY, ITS GOING TO TAKE ME A LONG TIME WITH A BLANK STAR. IN HER CASE, ITS GOING TO TAKE TOO MUCH OF MY TIME SO NO I CANT DO THAT FOR YOU

Wayne S. le

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Le client n'a pas laissé de commentaire.

cynthia d. le

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Le client n'a pas laissé de commentaire.

Enrique M. le

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El servicio al cliente no es el adecuado ya que es muy impersonal y con falta de cortesía y amabilidad. Me gusta su empresa y volveré a adquirir su servicio en un par de meces, pero es un hecho que buscaré otra sucursal en donde el servicio sea más cordial. Si tuviese que poner estrellas al servicio daría un 2.5

STEPHANIE K. le

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Le client n'a pas laissé de commentaire.

sharon f. le

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I liked driving the uhaul it’s been a long time since New and improved It was comfortable We were able to get a lot Inside And arrived safely Thank you

bwalya l. le

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They just need to get their computers working properly and calculate mileage right otherwise great customer service

Jeffrey J. le

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Le client n'a pas laissé de commentaire.

Benny G. le

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Le client n'a pas laissé de commentaire.

David B. le

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Although the manager was very fair one of the employees was not. I rented a truck from the location on florin Rd 3026. I had to call to get an extension 3times. During this time I was called by a female employee and was told to return the truck or she was going to report it stolen I informed her that I had talked to the manager and got an extension. That night I parked the truck across the street from my storage unit and the next morning the truck was gone with half of my belongings still in the truck. I called the rental yard and asked if they had it towed and she told me no which was a lie I later found out it was her. The tow company hooked up to the front of the truck which caused everything to fall over causing a lot of damage. Broken mirrors glass table top etc. Estimated damage at 4000.00 dollars. The storage company located in the same lot I parked the U-Haul truck. Luckily they had everything on video. So I'd be careful renting from them. I am filing a law suit and I think that employee should lose her job lying to a customer.

Angelique W. le

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I suggest more staff on the weekends

MELISSA S. le

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Le client n'a pas laissé de commentaire.

Mathew S. le

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Terrible service. I was charged for a tv box they didn’t have in stock. Was promised a call back and a refund and received neither. I was also charged an extra day when I returned the truck the same day. Various calls with rude and unhelpful employees and manager did not seem to care. Had to deal with corporate to solve my issues. DO NOT USE THIS LOCATION IF YOU HAVE OTHER OPTIONS

LEE R. le

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Le client n'a pas laissé de commentaire.

vincent p. le

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Le client n'a pas laissé de commentaire.

kevin t. le

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My only issue was that although I reserved my truck online and did express check in it still took a long time to get the truck. Having said that your staff was awesome and took good care of me. There appeared to be some computer glitches that day that staff was dealing with.

STEPHEN R. le

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Le client n'a pas laissé de commentaire.

cherrae R. le

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Izaiah was awesome! Each time I have gone in there Izaiah is the only one speaking, greeting everyone and he provided excellent service both times that I have gone in! Thank you!

Charissa H. le

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I love u haul !

Laura D. le

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Le client n'a pas laissé de commentaire.

Rebecca M. le

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Le client n'a pas laissé de commentaire.

Aneetra G. le

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Le client n'a pas laissé de commentaire.

Glenn L. le

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Awesome customer service, keep up the great work.

Charise B. le

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The management here is great they have good customer service. I will recommend this place to all the family I like good customer service.

TODD L. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Very unreasonable Manager. More than likely will never use u-haul again. Manager with better people skills. Do not treat the customer as if they are below him.

Janae E. le

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I was overcharged and the customer service is absolutely HORRIBLE

NICOLE S. le

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Le client n'a pas laissé de commentaire.

chris w. le

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I can’t think of anything :-)

Ken D. le

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Mercedes Was amazing helpful and went above and beyond to help us! After a scheduling problem she totally went the extra mile to make sure that we were able to move my daughter!! I will always go to this location!! I can’t say enough about the customer service Mercedes gave us!!

Max C. le

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Le client n'a pas laissé de commentaire.

jamie b. le

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Customer service from Izaiah Skelton was great. There was an issue when I came to pick up the truck and I was assured things would be sorted out upon drop off. Izaiah was super patient, understanding and accommodating. He apologized on behalf of his workers.

Gary T. le

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Great overall service and customer oriented....

JOHNNY L. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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Le client n'a pas laissé de commentaire.

Joyce H. le

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Le client n'a pas laissé de commentaire.

LORAINE K. le

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The staff did a very good job

Peter N. le

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Le client n'a pas laissé de commentaire.

Peter N. le

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Le client n'a pas laissé de commentaire.

JEROME H. le

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No problems on this end.

maylivia b. le

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Great customer service

Jessica H. le

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Such a great staff.

Pierra C. le

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Horrible customer service representative and my storage ceiling was torn down and never fixed. They changed my locks without notice and tried to convince me that it was my lock...

Constance G. le

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I truly appreciated the professionalism of Samuel. He was polite and respectful along with his ability to multitask with me and another customer who was experiencing a situation that needed his attent

Constance G. le

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Sam was very professional and helpful. I appreciate the outstanding service I received.

Yacheng X. le

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👍

Yacheng X. le

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Thank you Florin Rd Uhual. You guys are great!

Errol T. le

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This U-Haul location has been the best. The storage facility was exactly what I needed and the cost was quite reasonable. The staff were always professional and customer service oriented.

Fadah N. le

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Confusion transfering me around so i can locate my box very poor customer service

terri a. le

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Yes but there was a mouse problem there. Immediately noticed the rodent catcher in my unit and a dead mouse outside my unit. Seems they are trying to get a handle on it. Not complaining for free unit.

Michelle k B. le

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Excellent throughout the entire process from renting the truck, to utilizing the storage unit. Thank you.

Michelle k B. le

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The people were so amazing, could not ask for more. Very helpful and accommodating to my needs with both for the truck and storage.

Olivia H. le

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We canceled our reservation because we needed the truck for theee days, not just one.

David V. le

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The staffs at this location are very helpful, especially David. Our one way move from Virginia was smooth and on time, thank you for your great service!

Alma W. le

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none

David V. le

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After four long days drived cross country, finally stopped at this location to stores our stuffs. The staffs were cheerful, specially David (staff) is very helpful, storeroom is clean.

john s. le

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Great service.

Marla W. le

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I tried to pay my storage unit 2 days before auction and the morning of auction manager Anthony took the payment I was told it was paid.i would be receiving a e mail. I got a letter with the wrong .

lolita w. le

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Thank You

REBECCA M. le

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n/a

KIMBERLY J. le

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Employees had to many mistake with your money