Évaluations des clients U-Haul Moving & Storage at Florin Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Florin Rd

Cote générale :

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JORGE C.
Évaluation :

Vehicle was filthy inside, wind/windows dirty & tank was at 1/4. Had to immediately to to a gas station to add fuel and clean up with windows. Pickup process needs to be improved especially if you already have an online paid reservation. Waste of time including having to get in another line at the return.

Chung K.
Évaluation :

We left forgot a comforter in the back of the cargo van. When I called to check next day, they told me it was thrown out. I know it was my fault but it would have been nice if I got a notification or at least wait a day or two. It was an expensive comforter n my wife was not happy.

Rui C.
Évaluation :

The staff I worked with (rental and return) were both very nice and accommodating. I did not select the $14 insurance when I booked and checked in online, but it was somehow added to my bill. Fortunately I noticed it before leaving the lot and followed up when I returned the truck. I'd recommend staff to confirm with the customers in the future to avoid unnecessary. On the other hand, the utility dolly I rented had a broken strap to begin with and it was too late to exchange by the time I noticed it . So I had to buy some straps from a hardware store, otherwise the dolly wouldn't have been useful.

Natalie S.
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Le client n'a pas laissé de commentaire.

Jessica H.
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Le client n'a pas laissé de commentaire.

BEBIAN C.
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Friendly customers service

JACQUELYN R.
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Le client n'a pas laissé de commentaire.

maris u. | Expérience générale |
Évaluation :

Excelente atención hablan español e ingles eso es buenísimo

Jesse G.
Évaluation :

Insist the customer aid in the validation of odometer and fuel level as shown on the contract before departing the U-Haul location..

PAM R. | Premières impressions |
Évaluation :

Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.

Alvin C.
Évaluation :

The person that connected my trailer did not lock the hitch and the trailer cam off the truck while driving.

ASHLEY L.
Évaluation :

Accept credit card payment and have the equipment needed close to my desired pick up location. We had to drive 125 miles to pick up the trailer we rented

Valeti P.
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Le client n'a pas laissé de commentaire.

Jasmine H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ruquiyah M.
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Le client n'a pas laissé de commentaire.

Gary T.
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Everybody was Very Friendly & Helpful

Kelly S.
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Le client n'a pas laissé de commentaire.

Paul T.
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Employees were polite and efficient. Equipment was available as promised and in good shape. Getting out on pick up was easy. as was delivery at completion. I appreciate the service.

Brenda T.
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Get those employees a raise and some help! They are AWESOME all the time! Every one of them!

Thomas A.
Évaluation :

The website did not work well with my cellphone. I was not able to log in, the login button was not responding when I tapped it. Luckily one of the staff members was available and able to help me on the return. Excellent deal!

ANGEL A.
Évaluation :

When trying to "check in" via internet, the U-Haul website was very glitchy. If the speed bumps can be addressed I think it would make the overall experience much more appealing to your customers.

Jeanie A.
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My reservation was canceled. To the staff's defense 2 call were made. No voicemail left, no text or email. I don't return to call to a un identified number. At 1st they didn't seem to be bothered that the truck was canceled. Another employer took the time and found a available truck. It was smaller than what I had requested, but I made it work for half the job that I needed to do. After driving 2 1/2 hours. Unfortunately I was not able to complete the job.

Myles W.
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Le client n'a pas laissé de commentaire.

axis J.
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Le client n'a pas laissé de commentaire.

cassandra H.
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Service from beginning to end was extremely professional, competent and friendly.

ERIC F.
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After I pulled in and was being taken care of, a man pulled in with a trailer and waited to be serviced. A group with a truck pulled in to the right-hand side of him. They were checked in first. The yard man made no effort to see who was there first, so they could be taken care of, in proper order. The man with the trailer was furious. I can't blame him. My service was great. Not his.

mohammed S.
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Le client n'a pas laissé de commentaire.

Adrianna R.
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it would be a little better if you guys hired more people it does get pretty busy at that location

jacob V.
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Le client n'a pas laissé de commentaire.

Jessica G.
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Please clean the interior and windows of the trucks.

LINDA W.
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Le client n'a pas laissé de commentaire.

Angela M.
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Had no issues

Travis E.
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Not the friendliest service that I'm used to.

Thomas F.
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Initial reservation was at different location, reservation only held for an hour even if I reserved for the day. Trailer given away after said hour and had to get from across town instead. Should have been more clear on pickup time necessity. Other than that inconvenience it was a smooth transaction

Evelyn R.
Évaluation :

Make the “ return truck” feature more easy and accessible. I was unable to locate my reservation or contract number nothing via the app or online. I called customer service after hours was on hold for 30 min and no luck. So, I had to write a note and inserted the key with the note in the drop box explaining this hoping I wouldn't get charged extra. In the end I got charged $84.03. I'm pregnant and it was around 9:30pm last night when I went to return the truck and took me an hour just sitting there searching for a way to return the truck and get my receipt. No luck. No one called me today for the inconvenience. I left my contact info and everything.

Daniel G.
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Le client n'a pas laissé de commentaire.

David R.
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Le client n'a pas laissé de commentaire.

Vanessa H.
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n/a

Myroslava P.
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Le client n'a pas laissé de commentaire.

Reggie B.
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The customers service was poor

Candace O.
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Thank you Stacy, JOB well done

Stanley M.
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Le client n'a pas laissé de commentaire.

metsey B.
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Keep hiring managers like Victor and you can't go wrong!!! He provided excellent customer service.

Carly J.
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Le client n'a pas laissé de commentaire.

Almeter G.
Évaluation :

When returning U-Haul trucks they need some body standing there to help assist right away I wish the truck that I had reservations for which was the 10 I wish it had a ramp attached to the truck to make it easier to put your furniture inside the truck but I know you guys have bigger trucks that does have it but when you don't want a big truck and you want a smaller size I would like to see a ramp thank you.

MARIO E.
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Le client n'a pas laissé de commentaire.

Anna F.
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Make sure that the type of vehicle rented is going to be available upon pick up time....

James S.
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Le client n'a pas laissé de commentaire.

pamela F.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Both employees were polite and on top of it.

vincent E.
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Follow through with complete reservation. I paid over 4 hundred dollars for a u haul and another 250 in gas to get to Sacramento to find out my st I rage was not available at the place I was dropping the truck off. They sent me to a satellite storage where there was no attendant . Could not store my belongings. So I had to put my things in a friend's garage, worst until experience evet.

Doris G.
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Le client n'a pas laissé de commentaire.

STEVEN G.
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Le client n'a pas laissé de commentaire.

BENJAMIN H.
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Excellent service! In fact, I'd like to use this opportunity to again make another reservation for a 20' U-Haul for Monday, September 28th. Thank you.

Eric B.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

Mohammed H.
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Le client n'a pas laissé de commentaire.

Fernando C.
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Crew was friendly, however the equipment was disgusting. Once entering the uhaul you can immediately tell it has not been cleaned in months. Nasty stains everywhere, dirt all over the dash, windows dirty, seats dirty, & with COVID going on you assume everything would've been deeply cleaned & sanitized. I almost did not want to drive it because of how nasty it was inside.

haumai Z.
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Le client n'a pas laissé de commentaire.

Barbara V.
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Manager was extremely easy to work with and very accommodating. He went out of his way to take care of a tow dolly stuck on the highway with a broken down car that was supposed to come to me for my move. Staff were very courteous and helpful. Really nice group.

Kaylq A.
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You gave my truck away and were horrible about it

GARRY J.
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Le client n'a pas laissé de commentaire.

Lawrence C.
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Found a drug pipe it the box

john T.
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No, the process was very efficient and staff was engaging.

Jaela C.
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Le client n'a pas laissé de commentaire.

Bobby M.
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I have rented trailers from here for many years . The service has always been excellent.

Seng T.
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Le client n'a pas laissé de commentaire.

Nakita P.
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Employees were really nice, equipment was clean and ready to go. Process was smooth, clear instructions, good working equipment.

Michael W.
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Le client n'a pas laissé de commentaire.

Brianna N.
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Everyone was very helpful and I was able to use the rental for getting rid of my couch. Checking in and out of the store was super easy and quick.

Catherine G.
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Le client n'a pas laissé de commentaire.

Jonah G.
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Le client n'a pas laissé de commentaire.

Ericka B.
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Le client n'a pas laissé de commentaire.

Alexandra V.
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OverCharged incorrectly for receipt, and had multiple reservations postponed or changed last minute.

Albert L.
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I had no issues, and the site was user friendly, as well as the reps.

AUDREA W.
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The staff person was great and very efficient. Need more than 1 person in the store to reduce the wait line.

Oscar G.
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Le client n'a pas laissé de commentaire.

Carol S.
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Le client n'a pas laissé de commentaire.

Janice K.
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Le client n'a pas laissé de commentaire.

Bert C.
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None. The U-Haul employees had excellent customer service skills. Very nice and helpful.

MICHELLE K.
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Le client n'a pas laissé de commentaire.

RONALD T.
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Le client n'a pas laissé de commentaire.

Isabella J.
Évaluation :

While our truck was not immediately available upon pick up, the staff, particularly the manager in general, bent over backwards to accommodate us. We understood the issue was out of his hands due to the California fires and massive move out/move ins from the UC Davis community. Victor was extremely professional and I will only be renting from him for future student move in move outs!

RONNI RACHELE S.
Évaluation :

it great

Paul H.
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Le client n'a pas laissé de commentaire.

Thinh N.
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Le client n'a pas laissé de commentaire.

miguel C.
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Le client n'a pas laissé de commentaire.

Praveen P.
Évaluation :

Code for key was not available, had to wait very frustrating

BRYAN S.
Évaluation :

This was one of the worst experiences that I have ever renting something. I was told I could return the equipment after hours .However I was not informed of this, and was charged 3 timea the agreed to amount. I was not informed of that either. Not to mention that the taillights stoped working during the trip. I've spoken to other people who have been overcharged by uhaul as well.

jesse S.
Évaluation :

Showed up, my reserved equipment was not even there. I took alternate equipment, drove away. About three hours later I get a call from the manager asking what my trailer number was. Aparently they hooked me up to the wrong trailer. When I turned it in, they were confused about what trailer it was, and why I inwas turning it in where I did. Mass confusion.

Omar G.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew H.
Évaluation :

Cup holder was nasty, they been missing that. Team member that helped out with the truck return was real cool and professional.

Larry G.
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I was not happy when my reservation was changed from a nearby U-Haul location to Florin Road. When I arrived I was pleasantly surprised. There was no hassle, friendly service and the equipment ready to use. I was in and out in a few minutes, very different from other experiences nearer my home. Management does matter and I appreciate the good service I received from the team at Florin Road.

Ana R.
Évaluation :

You guys are awesome good service great people

Edra W.
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All of the representatives were courteous and professional. The young man who actually pulled the truck out for my possession and checked the truck back in was unbelievably positive and friendly. Enjoyed doing business with this business and I will be using this location again.

Ronald T.
Évaluation :

Victor was awesome. Very informative, and very kind and patient.

Ed L.
Évaluation :

I can't think of a thing. The staff was very helpful, courteous, and polite. Pickup and drop off were super easy and fast. I chose this location specifically because it was a uhaul location and I was thinking I'd get good service that way- I was more than satisfied. My compliments to the employees who helped me! To the crew that mechanically maintains the truck I say this: the truck had over 150k miles on it and started, ran, drive, and stopped like a new vehicle. I felt safe and was not in the least bit worried about the condition of the equipment. Thanks to all of you!

SHERRITON K.
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Great customer service!!!

EDUARDO P.
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Le client n'a pas laissé de commentaire.

Lois H.
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Le client n'a pas laissé de commentaire.

earleene V.
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Le client n'a pas laissé de commentaire.

RICKY M.
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Le client n'a pas laissé de commentaire.

Larry W.
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Le client n'a pas laissé de commentaire.

Stephanie W. | Premières impressions |
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I would recommend my friend

CAMERON W. | Premières impressions |
Évaluation :

Victor was awesome!

Kelly H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary Ann M. | Expérience générale |
Évaluation :

Unit was spacious and clean. Manager was amazing! Tremendous customer service.

Rachel A. | Premières impressions |
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The reason I am rating it 5 stars is because the manager had his staff call out on him on 4th of July and he was running the whole place himself. Trucks, storage, phone calls, everything! Yes it was a long wait, but he was working his butt off. He was polite and got what we needed done as quick as possible. The general manager deserves a raise!

Anderson V. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Reuben C. | Expérience générale |
Évaluation :

Victor who is the general manager was very helpful and friendly with my needs. I appreciate his customer service skills and he would listen to my needs. Great Manager to have at your facility. I’ve been in management 45 years and I have to rate him as being over the top.

cecilia i. | Expérience générale |
Évaluation :

The General manager name Vernon I suppose that's his name credentials need to be re-evaluated as a general manager he has poor management skills, and needs to go back to school to know how to compose an Eviction letter and learn the protocols. I was serve a 30 day notice and then he locks me out my storage unit which was paid in FULL FOR THE MONTH AND HE WAS LITERALLY HOSTILE TOWARD ME, THEN INSISTING FOR ME TO SIGN IN AND OUT ON TO A SIGN IN SHEET AND THEN DENIED ME OF ACCESS ONTO THE PREMISES ALL WITHIN THE SAME DAY OF AN EVICTION NOTICE HE PROVIDED TO ME WITH MULTIPLE OF ERRORS ON THE EVICTION LETTER. HE NEEDS TO BE DEMOTED IN MY OPINION. NOT ABLE TO SPELL CORRECTLY ON THE EVICTION LETTER HE HAD PROVIDED FOR ME. I DID REQUEST HIM TO PROVIDE ME WITH THE OWNER OF BUSINESS NAME AND PHONE NUMBER, HE REFUSED TO GIVE THAT INFORMATION TO ME AND BECAME HOSTILE TOWARD ME. I DIDN'T APPRECIATE HOW HE APPROACHED ME AND HANDLE THE MATTER WITH ME AS A CUSTOMER. I WILL NEVER DO BUSINESS WITH YOUR COMPANY EVER AGAIN 😠 AND I DID REMOVE MYSELF OFF THE PREMISES THE NEXT FOLLOWING DAY. HAVING ME COME OUT OF POCKET TO RELOCATE AND TO PAY MOVERS TO MOVE ME TO ANOTHER LOCATION. I FEEL I SHOULD BE COMPENSATED FOR THE INCONVENIENCE. I FEEL AS THOUGH HE LITERALLY HARASSED ME FOR NO APPARENT REASON WHEN ASKING ME A QUESTION AND I RESPOND HE PROCEEDED TO BE PUSHY TOWARDS ME, LEAVING ME FEELING ANGER AS THOUGH HE WAS TRYING TO PROVOKE ME TO BE HOSTILE TOWARD HIM AND I DIDN'T APPRECIATE THAT ONE BIT. I WOULD NEVER RETURN BACK TO THIS LOCATION AGAIN FOR ANY BUSINESS EVER AGAIN. THANKS, BUT NO THANKS MS. CECILIA INGRAM

yolanda h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MECHIEL G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Laurise B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan M. | Premières impressions |
Évaluation :

The folks on Florin were courteous, efficient, and professional in their dealings with me. Big thank you for the service.

james l. | Premières impressions |
Évaluation :

On sunday, I came to open my storage for the 1st time and unfortunately it was understaffed but Victor did his very best to accommodate every customer that he can when by himself, Victor did an excellent job on providing me his assistance when I have trouble with the key card multiple times but he still assisted me when it was busy and by himself. I advise the company should at least have 2 worker on sunday so that Victor can at least a have break, poor guy was running around doing everything himself with no help. He deserves a raise.

Carmellia H. | Expérience générale |
Évaluation :

The worse weekend ever. I was there four days in a row. Friday, find out they cut my storage lock and replace it. But, when asked why, one could tell me. Saturday, wasted a lot of time because Victor doesn't know how to communicate. Ordered a Ubox and truck. But failed to tell me I had to pull my own Ubox to my storage. When specifically ask them to drop it at my storage unit 603 when I placeed my reservation. So I wasted 2 hours thinking they were going to drop it off. To find out after asking 3 times when was they going to bring it. Then I wasted another 30 minutes trying to get my U-Box. In which Victor try to charge me for the trailer that the U-box was on. After my U-Box was all filled and ready to go. Because of the 2 and half hour delay the 4 hours I rented the truck for ended up being 24 hours with miles that I didn't plan on paying for. Because we didn't finish until 6:15 p.m. Mind you all my reservations was for 12 p.m. truck was reserved from 12 p.m. to 4 p.m. Top it off my U-Box sat in an open space in the parking lot in front of the office for 2 days. It was supposed to be picked up and transported to Arden on Sunday the 1st. The next day. When I went back on Monday it was still there and there was no information on my U-Box being picked up at all. Call Chris Trudell with No response. After Isaiah made several calls he was able to help me and get my U-Box where it needed to go. (Arden) Honestly, If it wasn't for Isaiah I would have lost it!! He went above and beyond for me to make sure I was taken care of.

majell s. | Expérience générale |
Évaluation :

Thank you for your Excellent service, i appreciate it very much👏

yevette t. | Expérience générale |
Évaluation :

Excellent service.

Robert R. | Premières impressions |
Évaluation :

Very friendly. Clean facility.

ZO ANN L. | Expérience générale |
Évaluation :

Overall excellent experience. The only negative was that I was required to purchase & use the U-haul lock which was not return-able upon move-out. Now I have a $13 lock that I have no use for.

Tam N. | Premières impressions |
Évaluation :

The Staff at this location was most helpful. They definitely made my move easy .

RAMCHAND B. | Expérience générale |
Évaluation :

Staff is not helpful specially we reserve a truck before online and when we get there staff told me is reserve on someone else how that could be happen??? we end up going Lodi Ca. to get are rental..

mohwanna r. | Premières impressions |
Évaluation :

Theresa did a great job!

Vincent A. | Expérience générale |
Évaluation :

Safe and secure.

Vincent A. | Premières impressions |
Évaluation :

Reserved a trailer days in advance. When it came time to pick it up it was not available. There were NONE available within a 25 mile radius. Has to rent a truck for over 2x the cost, no discount.

Avinesh C. | Premières impressions |
Évaluation :

Only one person knows how to work on reservation. It was more than 8 people waiting in the line. I waited for 30 minutes in the line and I was 2nd in line. Than I drove to the unit and no one showed

Pierra C. | Expérience générale |
Évaluation :

Horrible customer service representative and my storage ceiling was torn down and never fixed. They changed my locks without notice and tried to convince me that it was my lock...

Constance G. | Expérience générale |
Évaluation :

I truly appreciated the professionalism of Samuel. He was polite and respectful along with his ability to multitask with me and another customer who was experiencing a situation that needed his attent

Constance G. | Premières impressions |
Évaluation :

Sam was very professional and helpful. I appreciate the outstanding service I received.

Yacheng X. | Premières impressions |
Évaluation :

👍

Yacheng X. | Expérience générale |
Évaluation :

Thank you Florin Rd Uhual. You guys are great!

Errol T. | Expérience générale |
Évaluation :

This U-Haul location has been the best. The storage facility was exactly what I needed and the cost was quite reasonable. The staff were always professional and customer service oriented.

Fadah N. | Expérience générale |
Évaluation :

Confusion transfering me around so i can locate my box very poor customer service

terri a. | Expérience générale |
Évaluation :

Yes but there was a mouse problem there. Immediately noticed the rodent catcher in my unit and a dead mouse outside my unit. Seems they are trying to get a handle on it. Not complaining for free unit.

Michelle k B. | Expérience générale |
Évaluation :

Excellent throughout the entire process from renting the truck, to utilizing the storage unit. Thank you.

Michelle k B. | Réservation |
Évaluation :

The people were so amazing, could not ask for more. Very helpful and accommodating to my needs with both for the truck and storage.

Olivia H. | Réservation |
Évaluation :

We canceled our reservation because we needed the truck for theee days, not just one.

David V. | Réservation |
Évaluation :

The staffs at this location are very helpful, especially David. Our one way move from Virginia was smooth and on time, thank you for your great service!

Alma W. | Réservation |
Évaluation :

none

David V. | Expérience générale |
Évaluation :

After four long days drived cross country, finally stopped at this location to stores our stuffs. The staffs were cheerful, specially David (staff) is very helpful, storeroom is clean.

john s. | Expérience générale |
Évaluation :

Great service.

Marla W. | Expérience générale |
Évaluation :

I tried to pay my storage unit 2 days before auction and the morning of auction manager Anthony took the payment I was told it was paid.i would be receiving a e mail. I got a letter with the wrong .

lolita w. | Expérience générale |
Évaluation :

Thank You

REBECCA M. | Expérience générale |
Évaluation :

n/a

KIMBERLY J. | Expérience générale |
Évaluation :

Employees had to many mistake with your money

Non reviews have been submitted for this location.

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