Customer Reviews for U-Haul Moving & Storage at Florin Rd

6 023 évaluations

3026 Florin Rd   Sacramento, CA 95822
(W Of Hwy 99)

(916) 395-1601

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 395-1601

3026 Florin Rd
Sacramento, CA 95822
(W Of Hwy 99)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

We reserved our truck 2 weeks before the pick up day. We were supposed to pick up our truck 2 miles from our home. 2 days before the pick up day we were informed we'd have to go to another location 5 miles away. The drop off location was very far from our destination. We found another location 3 miles away on our own to drop off the truck.

john M. 
Évaluation :
5

EVERYTHING WENT WELL THANKS

SAMUEL J. 
Évaluation :
5

3rd time I use this Uhaul location and gotta say it's great. Good workers and customer attention.

Julian T. 
Évaluation :
5

Eden and manager are awesome .Even going to apply for second job

Atyia J. 
Évaluation :
3

The van had a horrible odor and was on E when we picked it up, I'm very disappointed.

Monica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shan H. 
Évaluation :
5

Maybe for a after hrs drop ofd

DelRay L. 
Évaluation :
5

I would recommend to have more front counter people, so people don't have to wait in a long line. That's all from me but other then that love the service, awesome vehicles, great location. People who work there are nice and really helpful.

Abdul R. 
Évaluation :
4

There was a long line and we had to wait a long time to be helped but as soon as the guy saw line was forming he called his boss. Two other people showed up even the owner on a Saturday morning. Of course they could have been more prepared but they were super responsive. Would definitely recommend using them again.

Shurlone W. 
Évaluation :
2

They don't say for how many hours and don't explain well

Marlene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavaughn V. 
Évaluation :
5

Every staff there were extremely professional, so patient, and truly friendly. The whole process was one of the best U-Haul experience we ever had. Highly recommend this location!!

Eragbai I. 
Évaluation :
5

The guy who helped me, he was very professional. Good job.

Payman R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
5

Great staff

NAM N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce K. 
Évaluation :
1

When I arrived there was one employee working the desk and a long line of customers. This employee was working very hard to help customers but clearly couldn't meet the needs of the location on his own. Apparently 2 other employees were late because of an emergency at their apartment complex. There was another employee who said he had just started the job. It was clear that he needed more help doing his job than he was able to offer the customers. The employee working the desk was doing both of their jobs. My truck was not in the location shown on the picture, but was in the lot. The new employee was not able to find it and said it was not at that location. I was issued keys to another van that was not in the lot. The third set of keys I received WAS in the lot but had less than 1/8 tank of gas. Upon receiving the van I noticed that the first van was in fact on the lot, however the second employee did not see it. I spent approximately 40 minutes at the store, which could have been less than 10 had the van been in the spot pictured and/or located initially by the second employee. I would not have minded the delay except that I had paid man power from a moving company and they were waiting at my house. I was having to pay them while they waited. I was very appreciative of the employee who was working the desk and eventually the other two employees once they arrived. The mishap could have been avoided had the second employee been trained. I did receive compensation for the gas and a credit towards my charge, however the overall experience was incredibly frustrating, especially on moving day which is stressful as is.

Kimberly D. 
Évaluation :
4

Honestly you can see the diligence on customer service here at this location yea this location is usually busy but they are very attentive, informational, & reassuring to customers needs being met.

myiesha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Everyone at this location was helpful and proffessional. Awesome customer service. TY

Dominic W. 
Évaluation :
4

The poor group than ran that shop had to deal with a huge break in at that location the night prior. They were very accomodating and nice about having to deal with upset customers that couldn't pick up their rentals. I recommend moving that place to a lower crime area. Although thhat may be difficult in California these days.

Matthew J. 
Évaluation :
3

Customer wait time is too long. Made reservation for 7 and didn't get my truck until 7:30. Figure out a way to get the checkouts faster or staff up. Also, a lot of the same information is asked to be entered at checkout counter as when we book which makes no sense.

Amit V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar P. 
Évaluation :
4

Assistant was very pleasant and helpful.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS D. 
Évaluation :
1

U-Haul change my appointment 2 hours prior to pick it up, when I booked in advance. The location was farther away and when I picked it up the gas thank was almost empty. The front desk told me if I returned it with 1/4 of a thank they would refund that money. Really bad experience. It delayed my moving out.

Joseluis M. 
Évaluation :
5

Excellent customer service from owner Victor

Yolanda R. 
Évaluation :
2

It took 20 minutes before I was helped. The customer that came in behind me was actually helped before me even though I stood at the register first for the entire 20 minutes. Not sure what the thought process was behind that???

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared S. 
Évaluation :
3

Understaffed. With a reservation, it took me 1 1/4 hours to just get to the counter. Only 2 people working on a Sunday morning @a location doing high volume of rentals. People left mad because of the wait. People went else where or made other arrangements.

Jim S. 
Évaluation :
5

The day I was scheduled to pick up my rental truck, there was a problem with online check in and apparently the server was down. This was causing a major backup and the line of people waiting to be helped was out the door. The general manager was in to help keep things moving and he exhibited great poise during a hectic situation. He was very communicative and apologetic to everyone in line and was clearly doing everything he could to make the experience more pleasant. Obviously it took a bit longer than expected to get my equipment, but the staff should be commended for their grace under pressure.

Mark R. 
Évaluation :
5

Good customer service. Especially from Stacy at the front counter. When I went in to pick up my trailer, the place was busy. Although understaffed, he still managed to be courteous and professional and made sure things went quickly for everyone.

Randle H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
2

disorginised

Alex M. 
Évaluation :
4

This location was great.

Daniel Z. 
Évaluation :
2

Very poor customer service by the worker. He was pleasant but could have done a better job getting me out of there in less than 47 minutes. There was only one individual ahead me.

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg C. 
Évaluation :
4

When I rent a U-Haul I always come to the Florin location I was helped by an employee named Stacy who went above and Beyond he was taking on so many tasks but still was able to help me, when I received the pickup truck it looks like it has not been cleaned, stacy took his time before I left to go ahead and clean it for me he's a fantastic multitasker who has over the top customer service skills, I will continue to keep coming to the florin rd location for my U-Haul rentals because of employees like Stacy

Shakuisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
2

Front desk needs help, more workers and better trained. One worker was on a personal call and had me wait until after he was done talking to them on his cell phone. Additionally he told me to just leave the keys in the truck and gave no receipt. Luckily another worker approached me and asked if he could help with the return and he was able to check the mileage, take the key, and give me the amount and a receipt. So there are good folks there but there are some that clearly need to be trained or need to have a supervisor talk to them.

Sarah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YENG X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SRIKUMAR N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol L. 
Évaluation :
1

Make sure your speedometers are intact, for some reason when my trip was only looking about 40 miles your truck said I went 73 and made me pay more than what I expected to even pay for, It seems a little more than suspicious that I went over twice The distance that I did, but there's nothing I can do about a speedometer and what it says.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
5

Would change nothing experience was already outstanding.

Remi C. 
Évaluation :
1

First the original truck was dirty and not ready so I had to get a different one, however the information was not transferred. Second, they gave my trailer I paid for away and wanted me to pay for another one. Then after ME calling the 800 number they were able to negotiate a different trailer, which costed me 3 hours of my scheduled leave time. Third, while driving to Tacoma, WA the truck had difficulties with the downgrades and I had to call roadside assistance which costed me another 2 hours of my trip. Then when I got to Washington to drop of the trailer the representative said my car was not even safely strapped in or the proper harnesses. Forth, I was charged an extra day of my hotel reservations due to all of the issues with uhal. This has been the most stressful situation I had. Moving is stressful enough not to mention moving 2 states away.

Stephanie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanton P. 
Évaluation :
3

Not enough employees to handle all the customers Equipment damaged and not so clean

EDUARDO C. 
Évaluation :
5

Nothing !! if it is not broke don't fix it.

Paul A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herjinder T. 
Évaluation :
5

They were fast knew what they were doing and very attentive… I always come here .. keep up the good work!!!!

Jasmia D. 
Évaluation :
5

The online check-in really speeds up the process.

Steven R. 
Évaluation :
5

The customer service was very friendly and helpful. They explained everything I need to know to me and let me know if I needed the truck beyond my time I requested they said just call and keep them informed. Thank you I would definitely use you again hopefully not anytime soon. Don't want to move again 

Julianna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adi W. 
Évaluation :
5

Erik was very friendly and helpful. It was a smooth and easy experience. I always come here for my truck rental needs.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tsar V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HARRISON L. 
Évaluation :
3

Good service

Cheo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dante L. 
Évaluation :
1

I used mobile self check in and was directed to find my truck number in the lot. I searched the front and back lots but did not find it. I then waited in a long line for help. Turns out the truck was in a locked area of the back lot. Check out took an HOUR. Check in took half an hour because there was only one person doing check in and out.

Tom M. 
Évaluation :
5

Management was very helpful

Terance W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Estiben F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALIYA R. 
Évaluation :
5

Manager was absolutely outstanding but he was short staffed! Please help him succeed he was doing the job of 10 people.

Cecilia H. 
Évaluation :
3

Received truck on dead empty. Had enough gas to get to the nearest gas station. When l returned the truck with a 1/4 tank, credit wasn't given properly at first. Had to return for the correct adjustment. Wait time too long both receiving and returning. Truck was given dirty.

Estella B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel J. 
Évaluation :
3

Had to unhook my trailer myself. No employees came out to check me in. Honestly it looked like it was only 1 person working

Terrell W. 
Évaluation :
4

The auto transport I rented had bald under inflated mismatch tires, including 1 tire that was a car tire, not rated for trailer use, when dropping off equipment, the trailers I used did not match the contract number

Galen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

berniece j.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Very nice and helpful staff at pickup and return :)

BRADRICK A. 
Évaluation :
5

Both of our customer service people were very professional and really helped our experience to be a good one. They also were courteous and kind.

April B. 
Évaluation :
5

As usual the staff was efficient and competent; they make the job of moving much more pleasant because they care. Thank You.

Regina C. 
Évaluation :
5

Your sales representative was excellent! The first van I rented had problems with the motor. Upon returning it, that same representative jumped up to help me get a new rental van and I was back on the road in just a few minutes! Awesome!

Richard E. 
Évaluation :
5

Nothing, they are doing a great job Thank you. U-Haul

berniece J. 
Évaluation :
3

The left brake light wasn't working, which almost caused me an accident. I have rented at this location before with no trouble.

Charlotte T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eartha W. 
Évaluation :
2

You need MORE staffing. I have to stand in line for 30 minutes to pick up and drop off.

Wayne Z. 
Évaluation :
1

There was a long wait to rent the vehicle. The vehicle had no gas - enough to go 5 miles. The side mirrors were not adjustable which made it hard to see. After waiting in the return area and no one coming out despite signage to wait in the vehicle, I finally went in and had to wait a long time. The vehicle's interior was also not very clean. It was disappointing.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro A. 
Évaluation :
5

Respectful, helpful, and professional

Angelica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monique B. 
Évaluation :
3

They need more staff, even if they make a reservation and check in before going, they have to make a long wait because they don't have staff. I booked it for 1:30 and I arrived at 12:50 to sign and wait for the key on time. But there was only one person. They gave me the truck until 2:10 and I had rented two carts, and when I arrived at my house they were not in the truck, I had to go back to the store to pick them up and waste more time. A lot of attention to that.

Jesus E. 
Évaluation :
1

Customer service was really rude!!!

Rimma S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEMISITAIKALAFI V. 
Évaluation :
5

Thank you Florin U-haul my experience was pleasant and the town was friendly we even shared a laugh was good

KRIST J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jeff d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Surendra S. 
Évaluation :
1

Before I fill up the gas, I called customer service made sure do I get a refund if It's overfilled. The lady told me I will definitely get the refund at the drop off location by asking the manager. Then I filled the gas fully. The thing is, I was cheated! The manager said that they never do that! I tried to call the customer service again. What I heard is 'the manager was right, we never do that.' What! Seriously!? 'I apologize for that, but there is no refund.' 'That is not what I been told, the lady told me that I will get the refund. That's why I fill the gas full.' 'Maybe the lady is new, I apologize for that, but there is no refund.' 'OMG, this is cheating, you can't do this' 'I apologize for that, but there is no refund' 'Is there any number I can call to report this?' 'No, we are the customer service, I'm sorry, but there is no refund.' OH GOD! Is this really how you guys run the business? So disappointed! I will never rent again from you guys, neither my family and friends. Also, thank you for the apologize. It worth a lot.

Zhe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel s.  |  Expérience générale 
Évaluation :
3

They would not give me 24 hour access regardless I owned a business and needed to access to my unit after hours because I'm a woman and it would not be safe that's what the manager Victor at Uhaul on Florin Rd in Sacramento, CA said. I felt like I was totally being discriminated due to what he said. Thank you. No further comment. I have spoken to my attorney.

Rebecca L.  |  Expérience générale 
Évaluation :
5

Great service from the guys.

TOFAMOEALO U.  |  Expérience générale 
Évaluation :
5

Great customer service and I definitely would share my experience with family and friends about your U-Haul on Florin road in Sacramento, CA.... I was help by Victor one of the managers he was professional and tooked care of what I needed..... Thanks

jeffery e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher m.  |  Premières impressions 
Évaluation :
4

Place was clean and secure just a bit pricy for me and group sponsoring me would only pay 2 months so had to move to a place I could afford and had some machines to add to my storage that would not fit there thank you for your help

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOFAMOEALO U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rhonda a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA L.  |  Expérience générale 
Évaluation :
5

Thanks so much to the guy in the front desk was such an amazing helper made my stressful situation a bit easier! Thanks is Mr.G

LaSonja H.  |  Premières impressions 
Évaluation :
3

Everything was excellent, but last day when returning the space I was renting, the guy who attended me was not very friendly or helpful. Maybe he thinks everyone knows the process but this was my first time with this service, like me, I'm sure a lot of costumers are new to the process. Employee name D Julius C.

Karla R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bianca V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anderson V.  |  Expérience générale 
Évaluation :
3

The storage was dirty & super dusty!! I also wanted a smaller one but there wasn't one available so maybe when a smaller one opens up I can move there. I had to sweep & dust around inside!!

Sela P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinne R.  |  Premières impressions 
Évaluation :
5

Victor and company go above and beyond every day.

David B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yulian O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary B.  |  Premières impressions 
Évaluation :
5

Stressed and time crunched for needing storage. I wanted drive up access for convenience. I called all over. Every other place ( if they even had a unit available ) was double in price! Check in was quick, easy and hassle free! Merci.

Kimberly P.  |  Premières impressions 
Évaluation :
5

Victor was extremely helpful.

Gloria C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericca W.  |  Premières impressions 
Évaluation :
4

One time I was out of the country and my unit was broken into and I have a hard time trying to claim my loss until now still didn’t get any claim from the insurance for my loss, other from that every thing was goo.

NGALANOA U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew p.  |  Premières impressions 
Évaluation :
5

Victor is a great guy. Made the experience a good one.

Troy L.  |  Premières impressions 
Évaluation :
5

The gen,manager @ the Florin store is prince!👄🥰🥂🤗

Laurise B.  |  Expérience générale 
Évaluation :
5

I like help they give so great full

Adelina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arkayvieya J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curt T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
5

We experienced nothing but professional people during our time with your company. We would like to thank you for your service & providing us with a place to house our items.

LARRY J.  |  Expérience générale 
Évaluation :
5

I was very impressed with the customer service,and would recommend business to florin Rd location.Thank you Mr.Gerson.Lawrence.Durham.

lawrence d.  |  Expérience générale 
Évaluation :
5

Excelente atención hablan español e ingles eso es buenísimo

maris u.  |  Expérience générale 
Évaluation :
5

Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.

PAM R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasmine H.  |  Premières impressions 
Évaluation :
5

I would recommend my friend

Stephanie W.  |  Premières impressions 
Évaluation :
5

Victor was awesome!

CAMERON W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly H.  |  Expérience générale 
Évaluation :
5

Unit was spacious and clean. Manager was amazing! Tremendous customer service.

Mary Ann M.  |  Expérience générale 
Évaluation :
5

The reason I am rating it 5 stars is because the manager had his staff call out on him on 4th of July and he was running the whole place himself. Trucks, storage, phone calls, everything! Yes it was a long wait, but he was working his butt off. He was polite and got what we needed done as quick as possible. The general manager deserves a raise!

Rachel A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anderson V.  |  Premières impressions 
Évaluation :
5

Victor who is the general manager was very helpful and friendly with my needs. I appreciate his customer service skills and he would listen to my needs. Great Manager to have at your facility. I've been in management 45 years and I have to rate him as being over the top.

Reuben C.  |  Expérience générale 
Évaluation :
3

The General manager name Vernon I suppose that's his name credentials need to be re-evaluated as a general manager he has poor management skills, and needs to go back to school to know how to compose an Eviction letter and learn the protocols. I was serve a 30 day notice and then he locks me out my storage unit which was paid in FULL FOR THE MONTH AND HE WAS LITERALLY HOSTILE TOWARD ME, THEN INSISTING FOR ME TO SIGN IN AND OUT ON TO A SIGN IN SHEET AND THEN DENIED ME OF ACCESS ONTO THE PREMISES ALL WITHIN THE SAME DAY OF AN EVICTION NOTICE HE PROVIDED TO ME WITH MULTIPLE OF ERRORS ON THE EVICTION LETTER. HE NEEDS TO BE DEMOTED IN MY OPINION. NOT ABLE TO SPELL CORRECTLY ON THE EVICTION LETTER HE HAD PROVIDED FOR ME. I DID REQUEST HIM TO PROVIDE ME WITH THE OWNER OF BUSINESS NAME AND PHONE NUMBER, HE REFUSED TO GIVE THAT INFORMATION TO ME AND BECAME HOSTILE TOWARD ME. I DIDN'T APPRECIATE HOW HE APPROACHED ME AND HANDLE THE MATTER WITH ME AS A CUSTOMER. I WILL NEVER DO BUSINESS WITH YOUR COMPANY EVER AGAIN  AND I DID REMOVE MYSELF OFF THE PREMISES THE NEXT FOLLOWING DAY. HAVING ME COME OUT OF POCKET TO RELOCATE AND TO PAY MOVERS TO MOVE ME TO ANOTHER LOCATION. I FEEL I SHOULD BE COMPENSATED FOR THE INCONVENIENCE. I FEEL AS THOUGH HE LITERALLY HARASSED ME FOR NO APPARENT REASON WHEN ASKING ME A QUESTION AND I RESPOND HE PROCEEDED TO BE PUSHY TOWARDS ME, LEAVING ME FEELING ANGER AS THOUGH HE WAS TRYING TO PROVOKE ME TO BE HOSTILE TOWARD HIM AND I DIDN'T APPRECIATE THAT ONE BIT. I WOULD NEVER RETURN BACK TO THIS LOCATION AGAIN FOR ANY BUSINESS EVER AGAIN. THANKS, BUT NO THANKS MS. CECILIA INGRAM

cecilia i.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MECHIEL G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurise B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron E.  |  Expérience générale 
Évaluation :
5

The folks on Florin were courteous, efficient, and professional in their dealings with me. Big thank you for the service.

Ryan M.  |  Premières impressions 
Évaluation :
5

On sunday, I came to open my storage for the 1st time and unfortunately it was understaffed but Victor did his very best to accommodate every customer that he can when by himself, Victor did an excellent job on providing me his assistance when I have trouble with the key card multiple times but he still assisted me when it was busy and by himself. I advise the company should at least have 2 worker on sunday so that Victor can at least a have break, poor guy was running around doing everything himself with no help. He deserves a raise.

james l.  |  Premières impressions 
Évaluation :
1

The worse weekend ever. I was there four days in a row. Friday, find out they cut my storage lock and replace it. But, when asked why, one could tell me. Saturday, wasted a lot of time because Victor doesn't know how to communicate. Ordered a Ubox and truck. But failed to tell me I had to pull my own Ubox to my storage. When specifically ask them to drop it at my storage unit 603 when I placeed my reservation. So I wasted 2 hours thinking they were going to drop it off. To find out after asking 3 times when was they going to bring it. Then I wasted another 30 minutes trying to get my U-Box. In which Victor try to charge me for the trailer that the U-box was on. After my U-Box was all filled and ready to go. Because of the 2 and half hour delay the 4 hours I rented the truck for ended up being 24 hours with miles that I didn't plan on paying for. Because we didn't finish until 6:15 p.m. Mind you all my reservations was for 12 p.m. truck was reserved from 12 p.m. to 4 p.m. Top it off my U-Box sat in an open space in the parking lot in front of the office for 2 days. It was supposed to be picked up and transported to Arden on Sunday the 1st. The next day. When I went back on Monday it was still there and there was no information on my U-Box being picked up at all. Call Chris Trudell with No response. After Isaiah made several calls he was able to help me and get my U-Box where it needed to go. (Arden) Honestly, If it wasn't for Isaiah I would have lost it!! He went above and beyond for me to make sure I was taken care of.

Carmellia H.  |  Expérience générale 
Évaluation :
5

Thank you for your Excellent service, i appreciate it very much👏

majell s.  |  Expérience générale 
Évaluation :
5

Excellent service.

yevette t.  |  Expérience générale 
Évaluation :
5

Very friendly. Clean facility.

Robert R.  |  Premières impressions 
Évaluation :
5

Overall excellent experience. The only negative was that I was required to purchase & use the U-haul lock which was not return-able upon move-out. Now I have a $13 lock that I have no use for.

ZO ANN L.  |  Expérience générale 
Évaluation :
5

The Staff at this location was most helpful. They definitely made my move easy .

Tam N.  |  Premières impressions 
Évaluation :
2

Staff is not helpful specially we reserve a truck before online and when we get there staff told me is reserve on someone else how that could be happen??? we end up going Lodi Ca. to get are rental..

RAMCHAND B.  |  Expérience générale 
Évaluation :
5

Theresa did a great job!

mohwanna r.  |  Premières impressions 
Évaluation :
4

Safe and secure.

Vincent A.  |  Expérience générale 
Évaluation :
2

Reserved a trailer days in advance. When it came time to pick it up it was not available. There were NONE available within a 25 mile radius. Has to rent a truck for over 2x the cost, no discount.

Vincent A.  |  Premières impressions 
Évaluation :
1

Only one person knows how to work on reservation. It was more than 8 people waiting in the line. I waited for 30 minutes in the line and I was 2nd in line. Than I drove to the unit and no one showed

Avinesh C.  |  Premières impressions 
Évaluation :
1

Horrible customer service representative and my storage ceiling was torn down and never fixed. They changed my locks without notice and tried to convince me that it was my lock...

Pierra C.  |  Expérience générale 
Évaluation :
5

I truly appreciated the professionalism of Samuel. He was polite and respectful along with his ability to multitask with me and another customer who was experiencing a situation that needed his attent

Constance G.  |  Expérience générale 
Évaluation :
5

Sam was very professional and helpful. I appreciate the outstanding service I received.

Constance G.  |  Premières impressions 
Évaluation :
5

👍

Yacheng X.  |  Premières impressions 
Évaluation :
5

Thank you Florin Rd Uhual. You guys are great!

Yacheng X.  |  Expérience générale 
Évaluation :
5

This U-Haul location has been the best. The storage facility was exactly what I needed and the cost was quite reasonable. The staff were always professional and customer service oriented.

Errol T.  |  Expérience générale 
Évaluation :
1

Confusion transfering me around so i can locate my box very poor customer service

Fadah N.  |  Expérience générale 
Évaluation :
3

Yes but there was a mouse problem there. Immediately noticed the rodent catcher in my unit and a dead mouse outside my unit. Seems they are trying to get a handle on it. Not complaining for free unit.

terri a.  |  Expérience générale 
Évaluation :
5

Excellent throughout the entire process from renting the truck, to utilizing the storage unit. Merci.

Michelle k B.  |  Expérience générale 
Évaluation :
5

The people were so amazing, could not ask for more. Very helpful and accommodating to my needs with both for the truck and storage.

Michelle k B.  |  Réservation 
Évaluation :
3

We canceled our reservation because we needed the truck for theee days, not just one.

Olivia H.  |  Réservation 
Évaluation :
5

The staffs at this location are very helpful, especially David. Our one way move from Virginia was smooth and on time, thank you for your great service!

David V.  |  Réservation 
Évaluation :
5

none

Alma W.  |  Réservation 
Évaluation :
5

After four long days drived cross country, finally stopped at this location to stores our stuffs. The staffs were cheerful, specially David (staff) is very helpful, storeroom is clean.

David V.  |  Expérience générale 
Évaluation :
5

Great service.

john s.  |  Expérience générale 
Évaluation :
2

I tried to pay my storage unit 2 days before auction and the morning of auction manager Anthony took the payment I was told it was paid.i would be receiving a e mail. I got a letter with the wrong .

Marla W.  |  Expérience générale 
Évaluation :
5

Merci

lolita w.  |  Expérience générale 
Évaluation :
4

s/o

REBECCA M.  |  Expérience générale 
Évaluation :
1

Employees had to many mistake with your money

KIMBERLY J.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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