Customer Reviews for U-Haul Moving & Storage at Foothill Blvd

6597 évaluations

16823 Foothill Bl   Fontana, CA 92335
(W of Sierra Av)

(909) 824-5503

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(909) 824-5503

16823 Foothill Bl
Fontana, CA 92335
(W of Sierra Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

jose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell R. 
Évaluation :
5

My experience was on June 19, 21. The lady who assisted me was very nice. She was knowledgable, helpful, and pleasant. Even though she was working behind the counter all by her self most of the time and had a long line of customers to assist, she managed to treat each one of us as if we were the only one waiting. She provided excellent customer service.

patricia B. 
Évaluation :
5

Just keep up the same good and professional work. You guys are great.

Paul G. 
Évaluation :
5

I will say just keep up the good job. Even with the number of clients to be attended to being a weekend, the efficiency and courtesy with which we were attended to was amazing. Thanks for the great job.

Augustine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS R. 
Évaluation :
5

Great people working here.

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE J. 
Évaluation :
1

Really expensive

MANUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANAPON T. 
Évaluation :
5

They were very helpful thank u very much

Anabel R. 
Évaluation :
5

No thing great customer service

JONATHAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OSCAR C. 
Évaluation :
3

I returned the trailer one day early and they gave me a receipt for 80,54 $, but my credit card shows a charge for 120,82 $. What's up with that? Also, I reserved this trailer from your location at 1198 E. Base line in San Bernardino,92410. When I got there they didn't have a working trailer that I had reserved so they transferred me to your Fontana store. When do I receive my 50 $reservation guarantee???

ROBERT N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aldo A. 
Évaluation :
5

The Staff at Uhaul were knowledgeable and helpful. My space were on second level. Only drawback is no elevators.

Joyce D.  |  Premières impressions 
Évaluation :
5

Great service especially from the lady who helped me she took the time to explain how everything worked really appreciated her

Shaid S. 
Évaluation :
3

Even though I saw it upon returning the truck because I questioned the amount and it was pointed out to me I was not made aware of the 99 cent per mile charge. I realize that it's my responsibility to read the contract your representative didn't make mention of it when picking the truck up. The truck was acceptably clean but there were several broken interior parts that needed to be repaired: The driver side sun visor ,the driver side interior door handle and a cubby compartment. All were broken. When putting gas in the truck I found that the screws holding the ring around the fill opening were loose and about to fall out. I don't think I will rent from this location again. One additional issue: I arrived 15 minutes before my reservation time only to see 10 people in line and only one employee attending the desk. This was today Sunday.

Roger Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAQUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anatolio A. 
Évaluation :
5

Todo esta bien

Rafael C. 
Évaluation :
5

The movers were amazing. Kind professional and prompt. They knew exactly how to load everything. I had peace of mind when it came to them moving my fragile boxes.

George Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
5

Excelent

LUIS G. 
Évaluation :
5

Awesome

Erly E. 
Évaluation :
4

Had to wait a long time for someone to hook up the trailer, actually had to go back in and complain.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

No complaints at all .. the whole process went really smooth , the man that helped me was very nice and very helpful

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVANGELINA N. 
Évaluation :
1

Customer service at check in in rude. This is not the 1st tine. There was a key piece of my rental that was not there. When i asked for an explanation, i was told well its not here that's the way it is. we will deduct from your price. No apologies just a very sarcastic comment

Scott S. 
Évaluation :
3

Location was extremely short handed, this location needs more help to assist the other employees who were trying to do 2-3 things at once.Not employees fault there were great but the person who's responsible for employees?&%#

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
4

Shorter wait times at the counter. The average wait time is 45 minutes. Assign a representative to check-in/out equipment. I had to connect/disconnect my trailer. You also have a lot of workstations and only one person at the counter.

MICHAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruben D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matchelde C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISCO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIELA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karolina G. 
Évaluation :
1

There was things in glove box that should not had been in there

KEISHA V. 
Évaluation :
5

Nothing.....David was an excellent example of what an employee should be. We had excellent service from the first phone call to the pick up and trailer hook up. Very professional and courteous. Thank you for making our long journey less stressful.

LORI V. 
Évaluation :
5

The customer service is outstanding. I will use this location again when I am in need.

HEIDI H. 
Évaluation :
1

it was impossible to call this location and get any information about extending my rental and that caused me to have to pay not only one but two days extra and still got now communication. Will not return to this location.

EILEEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELEANOR N. 
Évaluation :
5

I've been renting trucks from this location for years. They work hard and have great service

Thomas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

laura F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

The representative who helped me was wonderful. She was very upbeat and funny.

TINA R. 
Évaluation :
3

Although, the customer service was good. My experience with getting my truck was terrible. I scheduled a pick up for 7am not knowing it was on a day the facility opened at 9am. My truck was boxed in. I had to wait until 10am to get my rental. The lines were so long (I think because of the holiday) and when I finally got my truck. It smelled like a porter potty. I also rented a appliance dolly and received a utility dolly. This has happened before!

DOROTHY M. 
Évaluation :
1

Need A better schedule more people to handle the morning rush waiting 30 minutes in line for it to only move one person Not good

MANUEL C. 
Évaluation :
4

After paying for equipment they come and tell you they don't have the equipment.

LUIS G. 
Évaluation :
5

Excellent service à la clientèle

RODOLFO C. 
Évaluation :
1

Had a reservation at 9am and did not get to the front of the line till 11am. It was ridiculous

Albert G. 
Évaluation :
4

They were able to rectify a problem with my reservation. The 26' truck was supposed to be at another location in Rancho Cucamonga but wasn't there when I arrived. I was directed to the Fontana location, and after considerable discussion, they were able to locate a vehicle for me.

WILLIAM J. 
Évaluation :
5

Great, user friendly and awesome customer service.

Julieta W. 
Évaluation :
5

I reserved a 5 x 9 trailer at noon on a Saturday. To my unfortunate surprise, the trailer was rented out that morning to another customer at 7 am, and would not be back for three days. I kept my cool as I heard the customer service representative telling me this. However, I was seething inside. Fortunately, the customer service representative was absolutely AMAZING, and he asked questions about my needs, and offered a better solution that ended up saving me money. The motorcycle trailer actually worked out better, which also made me happy. Although, I was unhappy about my reservation being “unavailable”, this location has excellent employees who were able think on their feet, and came up with a solution. I was very satisfied with my service.

Robert M. 
Évaluation :
1

HORRIBLE customer service at the site.

GERARDO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNA M. 
Évaluation :
5

Nothing, it was a good experience.

Victor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKLIN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oscar M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ahrii S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet R. 
Évaluation :
4

be a bit quicker when there are several customers in the store. Other than that I would recommend this place to everyone.

Jerry D. 
Évaluation :
4

This location was ok but only had 1 personnel the counter with a long line. And I was first send to another location to pick up a truck at 8 but they didn't open til 930. So this delayed me whole day and cost me extra money.

RYAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genaro M. 
Évaluation :
1

The employes are always rude can't ask them for help because they get mad if you ask questions something I need to rent something and I don't because I the employees at this location

ALFRED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA W. 
Évaluation :
5

Very courteous and acommodating. Professional and friendly.

Kim W.  |  Premières impressions 
Évaluation :
5

Great service

Bonnie H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
3

1. Impossible to reach them. I waited over 20 minutes on hold to make the reservation. 2. I made it clear I needed a cargo van and was assured that I would get one. When I got there, they said someone extended theirs and I would have to take a small truck at the same price. I could not take this into the housing development. 3. When I went out to get the truck I saw a cargo van waiting to be picked up. I was there first...why did someone else take preference over me? Was not happy with truck. It used about double the gas that a van would have used. Fuel cost to go under 100 miles was nearly 50 $. Should have only been 25 $max. Fuel gauge indicated it was not full when I got it. When I refilled it I didn't have the time to play with it to fill it up to the point it was when I picked it up. Poor management. 4. Check out process take far too long. They then sent me out to do the check out on my phone with no assistance. 5. Return process went very smooth. Employee was very helpful.

Steven J. 
Évaluation :
5

Disculpen no sabia que al entregar tenía que abrir aplicación La entrega era a las 8 y se hizo a las 8:30

Myrna F. 
Évaluation :
1

The lady who help me there at foothill fontana,she do my paper works for almost 1 and half hours and when I saw the storage that I want to renting my furniture not even fit in that small storage and it’s all the way on top how I’m going to put my big refrigerator,there is a stair..waisting my time that moment...and the lady who’s helping me the line was very long and she’s always talking about her drama take me for ever and I just cancell my reservation cuz the storage was very tiny and I ask first is the fridge and couch fit to that storage she said yes,omg when I saw the storage tiny small,really waste my time

HELEN B.  |  Premières impressions 
Évaluation :
5

Miguel was awesome he was friendly and explained everything to me which I appreciated since it was my first time renting a U-Haul.

Ana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGARERASMO V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Sherrie was awesome during my check in. For some reason I can never use the self check in so I have to cone inside and the employees are always so friendly and helpful and this time was no exception. Even when the system had glitches and phone calls coming in Sherrie maintained a friendly and customer centered attitude. I really enjoy renting from this location.

KELLY D. 
Évaluation :
3

Rented a 20 foot uhaul truck on a Saturday morning. Nice, Friendly staff. Used the truck and returned it on Sunday afternoon one hour before their closing time. The return process was faster than expected. I handed the keys to the employee in the parking lot and asked him how I should proceed. Was kindly told there was nothing else to do and I could leave. As instructed, I left the property with no issues. The next day (monday) I received a call from a u-haul employee telling me they had not received their truck and asking when they should expect me to return it. I told the employee I had already returned the truck the day before. I expressed my concern with the employee about any unecessary charges and I was told not to worry about it as I was not the only customer this has happened to on this weekend. I haven't checked my credit card but this is kind of scary to see what charges I will be charged with due to their oversight.

ANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ramiro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESMERALDA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FELIPE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA S. 
Évaluation :
3

Have more human interactions when it's time to enter the truck just rented. It was left to me to make sure all the information ie: mileage, gas gauge overall condition of the truck. I was sent a text to go to the website Where did the human customer service go?

JESSE H. 
Évaluation :
5

This was a great experience

Niki W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Flavio N. 
Évaluation :
5

Very clean

Maria Jesus G.  |  Expérience générale 
Évaluation :
4

Nate helped us through the whole process. He was always helpful, professional and patient,

JAIME R.  |  Expérience générale 
Évaluation :
5

Great Customer Service

Raisa G.  |  Premières impressions 
Évaluation :
4

I was very pleased with the service that I had and the well kept facilities

Sherry F.  |  Expérience générale 
Évaluation :
5

Everything was great, no Complaints.

George G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah R.  |  Premières impressions 
Évaluation :
1

Unfortunately the storage was not available. Staff offered a storage that was almost double the price so I declined. I reserved the 1st floor 59,99 $. Staff was nice. However, I feel like they wait until customers arrive and then are forced to modify the reservation in order to make more money. Totally unprofessional. Best Regards, Loyal Customer for years.

floria g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salina G.  |  Expérience générale 
Évaluation :
5

Staff is very communicative n answer all questions professionally..

Salina G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Lamont J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
3

There was never no one in the office. I had to always look for someone to come and attend me.

SARAH C.  |  Expérience générale 
Évaluation :
5

The staff provided excellent service and was very friendly and helpful.

edwina g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B.  |  Premières impressions 
Évaluation :
3

The only reason I would not recommend this facility to a friend is because they have regular sized doors instead of the garage pull up doors so it was hard to place things . The height of the storage isn't very high. And the hallways to the storage are narrow . I know this is a storage but they have mouse traps inside of the unit which takes a little space and it's a little sketchy because I've never seen traps inside storage could be a good or a bad thing. If you don't have large couches to move in this space would be good for you . Also Miguel knows how to handle difficult customers. I was helped by him initially and he was very pleasant but when I came back I received another girl which was pleasant as well and then was helped by another girl which complicated certain things because they did not relay messages on . I would rather have been helped by one person .

ANTONETTE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monita m.  |  Expérience générale 
Évaluation :
5

Helped my parents with a storage and was able to close out my account under my name to their name without me being present and no problems. I live in long beach and it would have been a wast of gas.

salvador m.  |  Expérience générale 
Évaluation :
5

Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I' hope I got her names right

Vanessa T.  |  Premières impressions 
Évaluation :
5

The manager Denise I believe her name is at the Fontana uhaul store on foothill and her entire crew were exceptionally nice, courteous and very professional. Great job &wonderful customer service!

Vanessa T.  |  Premières impressions 
Évaluation :
5

My visit to Uhaul center was perfect for me. I was very much impressed with the courtesy that was given by each employee that help me while renting and moving. Merci!

cheryl D.  |  Expérience générale 
Évaluation :
5

Cool

salvador m.  |  Premières impressions 
Évaluation :
5

Very clean

Aissa M.  |  Premières impressions 
Évaluation :
1

*Spend all day trying to get a truck... *huge line only one person helping in the front desk. * I was assigned one truck and they couldn't find it.. * 15 minutes realize to someone else tuck it.

Andrea M.  |  Premières impressions 
Évaluation :
5

Great service

David R.  |  Premières impressions 
Évaluation :
1

Do better

Kris J.  |  Expérience générale 
Évaluation :
1

RATS CHEWED UP MY FRENCHER BADILL SEND YOU PICTURE

Matthew M.  |  Expérience générale 
Évaluation :
1

You won't even let me select the poor rating. I am not Darwin Smith for the 58th time and I'm being harassed. Keep contacting me and I will file harass harassment. How many times do I need to tell you

Darwin S.  |  Premières impressions 
Évaluation :
1

Not good service at all

johnny R.  |  Premières impressions 
Évaluation :
1

Worst customer service ever. No truck available after I reserved it the day before. No such thing as a free month of storage with a one way rental at this location. Lazy attendant too.

Pamela t.  |  Réservation 
Évaluation :
5

Excellent service à la clientèle.

Nathan L.  |  Réservation 
Évaluation :
3

You guys need an elevator in that storage or a ramp of some sort. Loading things on a cart to then take them down stairs to another cart is really inefficient. Should be cheaper for the inconvenience.

Richard Bryan B.  |  Expérience générale 
Évaluation :
5

Picked up my Ubox with out issue. The man who helped attach the trailer was very nice.

Silver M.  |  Expérience générale 
Évaluation :
5

Great job no matter what day

Genevieve U.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. The young man who helped us with our unit was more than helpful. Thank you U-Haul.

Deshanai P.  |  Réservation 
Évaluation :
4

very helpful staff

Gregory S.  |  Réservation 
Évaluation :
5

Everyone was helpful and courteous!

GINA J.  |  Réservation 
Évaluation :
5

Easy and nice storage facility!

Cedric C.  |  Expérience générale 
Évaluation :
5

Pros- The Assistant Manager Francisco was great, he went out of his way to help my mother and I. Great customer service.

Brandon E.  |  Réservation 
Non reviews have been submitted for this location.

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