Customer Reviews for U-Haul Moving & Storage at Foothill Blvd

7 025 évaluations

16823 Foothill Bl   Fontana, CA 92335
(W of Sierra Av)

(909) 824-5503

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(909) 824-5503

16823 Foothill Bl
Fontana, CA 92335
(W of Sierra Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Hire new people.

ADRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz D. 
Évaluation :
5

Great checkout, great check in

ALBERTO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos A. 
Évaluation :
5

Faster move with your customers

CHRISTOPHER G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO A. 
Évaluation :
4

customer service at this location is great.

ADRIAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PORSCHE M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catrina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL M. 
Évaluation :
1

Bait and switch isn't good business! Being told one price and then added services to a cost isn't good for business. I'll never use U-haul again. The cost of 56,00 $ cost U-haul my future business.

Robert G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cameron s.  |  Expérience générale 
Évaluation :
5

Was very pleased with the service and employees, thanks you...

Theresa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Q. 
Évaluation :
1

Firstly, I returned a 26 ft truck at the 23 hour mark on Thanksgiving 11/25/21. Employee there was letting me go without receipt until I asked for one. He proceeded to act as if he were processing my return and stated my receipt will be emailed shortly. Today, 11/27/21, I received a receipt showing I returned the vehicle on 11/26/21 at 8pm. I was charged for three days. After a phone call and a visit in, the issue was corrected. I'd suggest requesting a receipt immediately.

Martin Z. 
Évaluation :
3

Speed up the process , cashier was talking to other employees while the customer line was getting long. I was not given the truck that was reserved when reservation was done. Not sure if that's company policy. I was told that because i was not a resident of the area. Given that it was done same pick/up & delivery.

ALICIA S. 
Évaluation :
3

Had to travel to the equipment. Local did not have.

Ralph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travon H. 
Évaluation :
5

Nothing everyone is wonderful

NORMA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENISE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
2

Hi I didn't understand why ? He took a picture of my card and then when asked he stated he do that, but when I asked so why are you using it By hand in the computer 樂樂樂樂we do both he said. Explain why no answer. My card to go into the building didn't work. They tried with no idea why. So she tossed by card in the trash. She wanted 6 numbers and I asked for information on how to get in she said * then the six numbers then#. That didn't work . Three times so another client let me use his number to get inside.

SYLVIA R.  |  Premières impressions 
Évaluation :
5

Great costumer service skills 👏👌👍

Ashley B. 
Évaluation :
1

Charged incorrectly and was given a different truck than in originally given the key to. The staff gave me different truck because they did not want to move truck infront of the one i had the key to.

APOLONIO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICKIE S. 
Évaluation :
1

Waited in line for over an hour and 15 minutes after checking in online and having prior reservations. Pretty rough. Got there at 7:55 for a trailer pickup and didn't leave until 9:30!!!

Phillip B. 
Évaluation :
4

The wait times were long. I believe this is mostly due to not enough personnel working. The staff was outstanding and as efficient as they could be with the amount of help on hand.

Jeffrey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONI B. 
Évaluation :
5

The original drop off location, based on address did not exist, I went to two other u-haul locations, one did not perform the service any longer and the other did not accept that size vehicle. So I went to three locations, before going to a 4th to drop off my rental vehicle. At that location, the service was excellent and seamless. Thank you. v/r David

DAVID H. 
Évaluation :
3

Was charged for packing blankets and they were not in stock. I was then told could pick them up at a riverside location which also had nothing which was another inconvenience.

RAUL A. 
Évaluation :
2

Truck was not ready and was inspected last minute. Waiting time was over 1 hour to get serviced. Was charged incorrectly for fuel and rental charge. Have already submitted a claim.

MIGUEL V. 
Évaluation :
1

I went to rent a storage..and I ask for 10 ,,/9 and I ending up ,5/5 that's was to small I could even..they took my money from cards and they couldnt pay money ,,

KATHRINE D.  |  Expérience générale 
Évaluation :
5

All great!

Gregg B. 
Évaluation :
2

The employees need to act like they want their jobs. Most were rude and did not seem like they cared about the job they were doing. Both rentals were dirty. I had to clean them out before we loaded our furniture. I had to hunt someone down the get my trailer hooked up. The process took a long time even though I pre-registered online prior.

scott D. 
Évaluation :
5

Store mgr went out of his way to fix a AT after all day traying to get a AT even do i had a reservation for one it was given away at a different location! Thank you Eric for taking your time! ðŸ'ðŸ'ðŸ˜Ž

MARCO A. 
Évaluation :
5

All employees I encountered were courteous, friendly & helpful! Only negative issue was having to wait in line for processing. This location appears to be shot handed with regards to help. Did notice you are hiring - hope you get them some help over there.

James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

Love this place

Crystal L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sayuri P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISHANAE T.  |  Premières impressions 
Évaluation :
5

The young man who checked me in was quick, polite and professional. Merci

CRAIG G. 
Évaluation :
5

Thanks

GABRIEL R.  |  Premières impressions 
Évaluation :
3

Need more service at the desk.

Carmelita L. 
Évaluation :
1

Waited 1 hour to complete paperwork with reservation. Then had to wait 1hour more to get trailer and was broken.

MARCO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN O. 
Évaluation :
1

I booked uhaul to be picked up at Ben Auto care in Rancho Cucamonga via 24/7 pick up at 3:30 am on 11/16/21. I sent a message to the local store to confirm the 3:30 am pick up. I also called customer service to make sure there would no issue to pick up at 3:30 am. When we showed up at 3:10 am on 11/16/21, we couldn't pick up the vehicle. I had to called customer service, they sent me to Fontana location. It costed me time and more mileage to pick up the vehicle from a different location than I originally selected. I have bad experiences and trouble in the past picking up the vehicles early in the morning, but this time is the worst.

Edward N. 
Évaluation :
2

I had to stand in line for 30 minutes to pick up my rental. Only the manager was at the desk working. Why after all my information was uploaded and I am a return customer it took so long I don't understand.

Mohammad S. 
Évaluation :
4

Truck was received full of animal food pebbles trash all over the back.

ERICK E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Unique M.  |  Premières impressions 
Évaluation :
2

I arrived early to get my truck at the fontana store. There was one employee. It took me two hours to get my truck. Worst experience ever. Im going somewhere else next time.

JOSE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
3

The man and lady working the counter when I arrived never acknowledged myself or the person in front of me. I had to ask for help before either offered assistance. My interaction with the lady seemed forced. It was like I was bothering her.

PATRICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE V. 
Évaluation :
4

Initial wait when renting was too long given the number of customers at that time.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
1

Staff more people and have people that know their job

HAL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIAN L. 
Évaluation :
3

Customer care. It took one person almost 45 minutes to hook up the trailer to my truck and I've been there countless times with the same vehicle so it was a matter of inexperience. When dropping off the equipment, no one wanted to be available to come out and receive the trailer. I had to go in and wait for someone to help although I was the only customer on the property at 3pm.

john L. 
Évaluation :
3

Customer service counter personnel are dry and very slow. No personality as I was talking to a robot. I've been going to the Fontana site for years. Please hire more friendly staff.

ESPERANZA T. 
Évaluation :
2

The whole experience was a nightmare. The website made it seem like making the reservation online would streamline things but it absolutely did not. I spent an hour trying to get the truck, the first number for the truck it gave me to look for I couldn't find and it was such a waste of time. I finally gave up and requested a new one and the second one I found so I uploaded the Drivers License photos and give all my info for it to say to go inside and skip the line and get my key so I get inside and there's a line of people with just one cashier and then I see another woman employee walk up to the registers so I go up to her and show her the email and she says I still have to wait in the long line to just get the key. And the customer taking up the whole line didn't know how to work his phone or take pictures so it took an extra 20 minutes before I went back up to the register to just request the key. The staff member was obviously not happy to be there, had me wait while she continued arguing with the customer on what to do and then another 10 minutes pass by before I can just get the key and leave. The best part of the reservation was the moving company that I booked along with it but they're not under uhaul. The truck itself was great but 2-10 would choose a different location next time

Nazira T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina T. 
Évaluation :
3

Lady seemed to have an attitude when I was checking in to rent it and tried to tell me she don't have what I reserved and actually had it

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jade J. 
Évaluation :
5

Great service

Jacqueline G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Though they where understaffed, they were still Professional courteous . And did take care helping Me.

DAVID S. 
Évaluation :
5

Acknowledge them when they come in other then that nothing I can see everyone was polite

Princess N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN F. 
Évaluation :
4

More staff at the front desk.

JAMES C. 
Évaluation :
2

I had a reservation to pick up a trailer at 3:30pm, the person helping me was new and didn't know anything about the system. It took almost an hour for me to get the trailer that I requested. It put me behind my schedule for more than 3 hours, I was caught in traffic and ended up turning in the trailer about an hour late.

OSBALDO R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOEL R. 
Évaluation :
5

Keep up the good work

BLANCH B. 
Évaluation :
5

I am giving this rating based on using the app to check in and pickup the truck, otherwise it would have been a poor experience. The location is very busy, only 1 employee was helping behind the counter. He was doing a great job serving 3 people at once. The line was too long . The lady outside could not answer a simple question I had, I do not believe she spoke English. The experience would have been a nightmare if i did not use the app to self check in and pick up the truck!!

Antoine F. 
Évaluation :
1

Have personnel available to check in returned rentals. I waited 20 min before I just left the keys in the cab and left. I even turned it in during opened hours do there really is no excuse.

ROBERT H. 
Évaluation :
3

Overall it was good but drop off directions via the website weren't accurate. After finishing my online drop off a staff member told us we had to move the truck or we'd possibly be charged more. We followed the online drop off directions so this attitude was not appreciated. There needs to be better synchronization between the location and the fully online system.

Darrell A. 
Évaluation :
5

Good Service!

RODRICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bud S. 
Évaluation :
1

I reserved online to avoid going into the store. I had to wait an hour to get my reservation. Customer service was terrible, every was rude and either had no idea how to help or refused to help. At 34 weeks pregnant, they had me wait outside as a worker walked around the entire facility looking to “Calvin” who had the keys to the truck. Apparently, he had gone to lunch with the keys. Very frustrating experience.

Lidia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keenan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keenan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO C. 
Évaluation :
2

U Haul representative was unprofessional and complaining about her job. My rental was "down" at time of pickup and I was not giving advanced notice. Luckily, it only needed an oil change.

Danny O. 
Évaluation :
4

Jose has excellent customer service skills and would probably be the only reason I would use that particular store again. I ordered a 26 feet Moving truck it was very clean. However it had no fuel so I had to go right to the gas station. While driving at the front end suspension was so horrible and that it vibrated and threw me into the lane next to me. It appeared As if all the bushings and rods were missing The steering and alignment to have dangerous play!

DERWIN C. 
Évaluation :
1

I ordered a dolly and when I went to pick up truck there were no dolly's available. Couldn't even finish moving because I needed a dolly. Returned the truck early. What a waste of my time.

GERARDO M. 
Évaluation :
1

This has been an awful experience. I am very upset. I had my reservation canceled for unknown reasons. When I asked why my rental was canceled, they would hang up on me after having me on hold for 20mins. This rental was for a job and the last minute cancellation notice affected me financially. I expected better or at least a more timely notice. Awful.

OSCAR O. 
Évaluation :
5

The manager and staff were very friendly and helpful they made are move along easier with their advise.....

Delbert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilber B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwin N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE L. 
Évaluation :
4

Vary easy to to pickup and return n the rental vary clean!

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Skylena M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRIDGET H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO R. 
Évaluation :
3

Mileage rate is excessive ,maybe a lower rate would help someone who is already renting and spending money a bit more.

Hector R. 
Évaluation :
1

Customer service was trash. Trailer burnt my tow hitch appliance part out. Bought a new one and burnt that one. Horrible customer service. Workers everywhere and a line of 10+ People out the door. This isn't the first time too

Brian G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADALBERTO R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy d.  |  Expérience générale 
Évaluation :
4

I'd 5 star however "climate control" temps of "65 to 85" method used, is a bit misleading.

Ellis S.  |  Premières impressions 
Évaluation :
4

U-Haul's very competitive, perhaps best, prices while not imposing a greedy move-in fee is a refreshing surprise. Getting stuff into my 2nd-floor unit without an elevator was a bit awkward, but I'm a better man --pumping iron-- without the noise, and I likely saved time. The office person forgot to give me a map of the units in the hallways, and there's no arrowed marquee and no unit numbers marked at each of the numerous halls of units and stairways leading to the 2nd-floor halls. The card swipe entry is fickle as it doesn't work on the first few swipes. Alas alack, the facility has only one dolly.

David F.  |  Premières impressions 
Évaluation :
5

Staff at that time was very friendly and helpful Always willing to help

Gwendolyn T.  |  Premières impressions 
Évaluation :
3

No elevator, would have never rented if I knew that before hand. But I had no choice on the spot, not even a lift to take only the storage items up to the second level. This should be prompted to the renters attention.

Michael F.  |  Premières impressions 
Évaluation :
5

The Staff at Uhaul were knowledgeable and helpful. My space were on second level. Only drawback is no elevators.

Joyce D.  |  Premières impressions 
Évaluation :
5

Very courteous and acommodating. Professional and friendly.

Kim W.  |  Premières impressions 
Évaluation :
5

Great service

Bonnie H.  |  Premières impressions 
Évaluation :
5

Everything was great, no Complaints.

George G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B.  |  Premières impressions 
Évaluation :
5

Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I' hope I got her names right

Vanessa T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page