Customer Reviews for U-Haul Moving & Storage at Gandy Blvd

7 283 évaluations

3939 W Gandy Blvd   Tampa, FL 33611
(NW corner of Dale Mabry Hwy and Gandy Blvd)

(813) 832-5682

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(813) 832-5682

3939 W Gandy Blvd
Tampa, FL 33611
(NW corner of Dale Mabry Hwy and Gandy Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia H. 
Évaluation :
3

The way they chained the trailer to my truck on one side made it extremely hard to get undone when I arrived in AL it took them 30 minutes to try and get it unhooked and almost had to cut the chains off

Gordon L. 
Évaluation :
5

Am not happy with rate I called yesterday for a explanation and was kept on hold for a very long time to have noone ever answer my called last time I rented it was only 35 and am trying to see why this time 67????

Maribel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S.  |  Premières impressions 
Évaluation :
5

Can not say enough positive comments about this location…amazing staff, clean environment, incredibly attentive to customers and their needs!

JAY GERALD S. 
Évaluation :
2

There were roaches inside the truck and the staff seemed unconcerned...GROSS

Ronald M. 
Évaluation :
5

Awesome place for all your moving needs!!

Lisa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy C. 
Évaluation :
1

Scheduling delivery was a zoo. Extremely unorganized. Will never use Ubox again.

CHRISTA R. 
Évaluation :
3

When a customer reserves a uhaul for a specific location in advance (at least a week), the uhaul SHOULD be reserved at that location and not changed to a new location. There is no reason to change the location with a week advance notice.

JON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALERIA G. 
Évaluation :
5

Staff Very helpful

Andrae H.  |  Expérience générale 
Évaluation :
4

When I picked up the van, the customer service person was not very friendly or helpful. I asked for a copy of my contract sent email and I didn't get it and she did not advise me to complete a survey of the equipment before I left the premises However, when I returned the van, BettyLou was amazingly friendly and helpful.

DEBORAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaun C. 
Évaluation :
5

Very friendly staff!!!

LISA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas T.  |  Expérience générale 
Évaluation :
1

When I moved out I had to go through everything because there were roaches in my stuff.

Kiana P.  |  Expérience générale 
Évaluation :
5

I use this location for all my moving needs.

JACOB H. 
Évaluation :
5

Professional, clean, customer service is top notch. Just all around a great reliable, trust worthy business

Kelly H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
1

Make it easier to pick up. I called customer service when arriving to get the truck, for help. I didn't ever get anyone on the line. and it took me an almost an hour to get the key. I requested a furniture Dolly but didn't get it. Don't charge for miles not driven. I was charged for 12 extra miles that I did not use. I've used uhaul many times and never had the experience been terrible until now.

Corri J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virginia c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD J. 
Évaluation :
4

Consider an express process for customers who have reserved online and entered all required information prior to getting to the location. To do this work and then have to wait in line regardless is frustratiing.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANTE G. 
Évaluation :
5

If I remember her name correctly it's Betty Lou. And the other gentleman that helped us was new I think his name was Kip. And the service was some of the best customer service that I have ever experienced! Since the experience of moving can sometimes be one of life's most daunting I wanted to be sure and let you know how much I appreciated this stellar service experience.

Dana P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOPHIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan R.  |  Expérience générale 
Évaluation :
3

I went 2 days early to verify I could pick up there; Just a cold, "Can't help you wait for UHaul to call you". The truck smelled horribly of smoke; Sand and a face mask left in the van; couple food wrappers; the vehicle had a 10 degree tilt in the steering wheel driving straight!? The check engine light came on/off several times during drive; No cruise control for a 1000 mile trip???

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy B.  |  Expérience générale 
Évaluation :
1

Need to hire people with training and skills wasted six hours of my day could not figure out how to wire, I thought that is what U-Haul does. Then charges me under protest to remove a job they could not complete held keys! Seem like back alley operation.

Chris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Keep up the Fantastic Service. 5 STARS!

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT P. 
Évaluation :
5

BettyJo & her brother Kip are amazingly exceptional providing services caring about your needs whatsoever it might be. I'm a repeat customer & could have chosen another place to rent a truck & temporary storage. I chose this location again because of the constant one on one care from those guys at UHaul at Gandy Blvd. I can't thank BettyJo enough for attention to detail & best customer service. Thank you!!!

Migdalia J. 
Évaluation :
5

Everything is Awesome! And I just want to say That Courtney is a Major Asset to the company. She is Very knowledgeable with GREAT customer service. I think she and All there, should be recognized for the work they do! Thank You so much for everything. ROBERT PARRILLO

ROBERT P. 
Évaluation :
5

I am so very satisfied with my experience, all I would ask is that you maintain your level of service and quality of equipment. No change or modification is recommended. Thanks again Uhaul!

JORGE A. 
Évaluation :
3

vehicle was exceptionally dirty

ROBERTO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
2

Very unpleasant experience. Staff is not friendly neither helping. Specialy being in moving and storage business. Rental truck was filthy smell like sweat. Atlist they can afford to clean ,disinfect and sprey little car freshener for the rent they charge. This location always have issues not to finish process in system and weeks leter you get random charges on ur card.

ARPIT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
5

The General Manger was awesome! She was very nice and extremely helpful. I'm relocating to Florida from California and after a 3 day, 2 900 mile drive, it was really nice to not have any issues returning the equipment and renting the storage unit. Everything was perfect! :) Thank you Courtney!

Hector F.  |  Premières impressions 
Évaluation :
3

The fact that we turn in the truck after hours like we missed it by 30 min and I tried to use the app to drop off the truck and I kept getting an error message. Now you want to charge 20 after hour service fee that is not right and we were not told about any extra charge.

portia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINGER D.  |  Premières impressions 
Évaluation :
4

Warning to put air in left front tire was on the whole trip. Air was not needed. Maintenance request was filed.

ANNETTE F. 
Évaluation :
5

The technician who assisted me was extremely professional and friendly, and very helpful, I was very pleased with the service--thank you!

KAREN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neidy U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Layton L.  |  Expérience générale 
Évaluation :
5

It was great, I had to wait a longer than expected amount of time because there was only one person at the counter dealing with a customer - there was another lady (appearing to be the manager) who just told me that the other lady would be with me soon. I waited at least 10 minutes. The only thing I could say about that experience is that the woman who appeared to be available, should have just taken me to expedite the process. Other than that though, my experience was good and easy!

Edward J. 
Évaluation :
5

I had requested a flat furniture dollly with the reservation, however this location was out of them and couldn't provide it. Please increase your a available inventory.

Eric G. 
Évaluation :
5

No comments.

Deborah F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREA C. 
Évaluation :
5

Kimberly was courteous, prompt and responsive. Always enjoyed using this place, thanks again.

Tov G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie H. 
Évaluation :
5

Couldn't have been more impressed

BRENT M. 
Évaluation :
5

Karen Brown and her team were wonderful to work with.

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IAN M. 
Évaluation :
2

The storage manager I delt with (Kimberly Sullivan) was one of the most awkward people I have ever encountered. Spent most of the time I was working with her trying to figure out if she was drunk or on drugs. Not what I would consider appropriate or professional. All the other staff seemed very polite and professional.

ADAM Z.  |  Premières impressions 
Évaluation :
2

Be more helpful to customers with roadside issues and no access to the internet,instead of offering no out side of box response,and a sarcastic good luck ! We had a blow out on a car hauler transporting our classic car 50 miles to its new home.

Warren C. 
Évaluation :
1

horrible experience. i drop of truck a week ago on 8/31 and they are still charging my card. even I was never at the facility.

ARPIT D. 
Évaluation :
5

Amazing staff,girl at the front desk was extremely helpful and professional…

DANIEL F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEATHA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda F. 
Évaluation :
4

Everything went with the expection of the lockbox that secured the keys to the truck. It took several minutes to get the old lock to release. Please upgrade to a digitial system used by Amazon, WholeFoods, and Home Depot.

Jim L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paula B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hugh G. 
Évaluation :
2

I needed a flashlight to see inside my unit and when I took my boxes of clothes out two roaches were stuck to the tape holding the box shut. As I moved the rest of my things out I was constantly met by more scurrying bugs even though there was a box of poison in the corner. Pretty nasty and I spent the rest of that day unpacking and killing spiders and cockroaches that traveled home with me to my new apartment. I get that it's Florida and we have bugs but I wasn't expecting to see that from a uhaul facility.

Dillon P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebraheem S. 
Évaluation :
5

My tow wasn't a good experience I had to stop 3 times at different locations for uhaul to get new chains they kept falling off

JENNIFER-LAUREN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINGER D. 
Évaluation :
5

This location was great. A situation arose in Florida on I-75. About 20 miles south of the Georgia state line is an agricultural inspection point. I was pulled over by the police but not cited as they said nobody knows the requirements or believed it was for 18 wheelers. I was issued a warning and had to wait 35 minutes on the side of the highway with traffic speeding past. The officer required that I open the back of my teucu to inspect the contents. U-Haul should alert in advance all drivers leaving Florida of this requirement as to prevent this from happening in the future. All trucks and vans without windows are required to stop. They are looking for live exotic animals being smuggled out (alligators and birds) as well as illegal immigrants and child traffickers. Merci.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia V.  |  Premières impressions 
Évaluation :
2

1. Although I did the entire online reservation in advance, the time at the check-out counter took over 20 minutes. At one point, Judith stopped doing my transaction to take a call and completely deal with the customer on the line. Never asked that customer to hold so she could finish with the actual customer who had already waited in line and was standing right in front of her. I did NOT complain about this at the time, because she was already very slow and I didn't want to make it worse. 2. When the check-out was finally done, I was told that the truck was "right out front" in front of the office. Nobody went with me. I walked the entire huge lot twice, looking at every truck's number, and couldn't find it. I went in and asked and they told me it was there, go check again. I searched again, went back in. Had to wait for 10 minutes for someone to go out and find the truck. It was as far away as it could be, the actual furthest spot, hidden between three larger trucks and a building, and blocked in. Why couldn't they have given me a closer, easier to find, and accessible truck? And why did they tell me it was "right out front" of the office when it was literally as far away as it could possibly be? 3. Nobody stayed to do the check process. I did the online process. EVERY picture of the truck was not a current picture. Did they not even check this truck in after the last people? Every side, front, and interior of the truck had damage that was not shown in the pictures on the online checkout. I had to take the maximum number of pictures to document all the problems. 4. By the time we went through the very slow check-out, searching for the truck with no help, Getting the employee to move the truck out of the blocked-in position, and doing the online condition verification and documenting all the existing damage, it took almost an HOUR. This was AFTER doing the entire online reservation the day before! But of course, this did not extend the amount of time we were allowed to have the truck. 5. When I brought the truck back, the guy who did the check-in was friendly and fast. He was the only good thing about the entire experience. However, the email receipt showed the ESTIMATED amount I had agreed to at the beginning, not the ACTUAL amount charged at the end. The difference is due to estimated vs. actual mileage. My receipt should have shown the ACTUAL dollar amount. So I had to rely on my memory of what the check-in guy told me the final charge would be, then verify that charge on my credit card. What if it had been wrong? I wouldn't have had anything to show the correct amount.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILSON C. 
Évaluation :
5

Staff was very helpful and courteous. Thank you for your assistance

Frances W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYDE C. 
Évaluation :
1

Literally the worst experience of my life. All my stuff was broken. And the movers recommended were horrible and I had to take the financial fall

Abby W. 
Évaluation :
2

One of the employees was very nice and super helpful, the other made me wait in line for 10 minutes behind her friend, a non-customer, didn't make eye contact, and was generally very rude and un-helpful. Also, having locations stock spare keys and/or having all trucks keyed alike and/or escorting customers out to the truck would be great. I locked myself out of the rental vehicle upon pickup, a problem that could've been avoided if I had been helped by an employee. I would've been charged 80 $to solve the issue with roadside assistance, an issue that could've been solved by a spare key or particularly knowledgeable staff (I found a tutorial to unlock it myself on Reddit). The solution is simple, walk your customer out to the vehicle to help them get set up, give advice on operation, etc. This is day 1 shit guys. I understand that COVID is still a thing, but if I can go into basically every store in the south east (and most places in the US in general for that matter) without giving a shit about COVID restrictions, someone can tell me how to use the truck socially distanced with a mask. Learn how to run a business.

vincent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Forest W. 
Évaluation :
5

This location went above and beyond to ensure my family had an easy time with returning the one way rental and setting up a storage unit.

Dalton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexus G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas R.  |  Expérience générale 
Évaluation :
5

Excellent and timely service. Met all of my needs.

Dominic S. 
Évaluation :
5

Absolutely nothing! Courtney and Kimberly were awesome!

VICTORIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C.  |  Expérience générale 
Évaluation :
4

Had issues closing out the account once our items had been removed.

Lyndan G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alexander k.  |  Expérience générale 
Évaluation :
5

I love it very friends people and help ful.

LASANDRA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

December B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

December B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENORIAN G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELBY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
5

Service was great and everyone was friendly. Merci.

MARGARET G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley C. 
Évaluation :
5

Staff very friendly and helpful

FREDERICK B. 
Évaluation :
3

You are understaffed and your self check in does not work (and any assistance with that is non existent). The lady who helped we was very pleasant but the wait times were unacceptable.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Large store with everything you need.

BENJAMIN F. 
Évaluation :
5

The customer service rep was outstanding. Friendly, efficient, hard working!

patrick B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dejuan f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mathew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances L.  |  Expérience générale 
Évaluation :
5

No comments at this time

jeanette f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

virginia c.  |  Premières impressions 
Évaluation :
5

I was very impressed with the friendliness, promptness, and professionalism of the service I received. I highly recommend the overall service of the U-Haul, which included truck rental, storage facility, and packing supplies

Cindy R.  |  Premières impressions 
Évaluation :
5

Kimberly was awesome helping us figure out what we needed. She showed us different options to help us better visualize the space. The storage area is clean and safe.

Meg G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B.  |  Premières impressions 
Évaluation :
3

My climate controlled unit was right next to a frequently opened Bay door. The temperature was not acceptable for my art pieces. The unit I had that was not climate controlled leaked from the roof.

Julie H.  |  Expérience générale 
Évaluation :
4

24 hour storage would be nice

Mina G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R.  |  Expérience générale 
Évaluation :
5

Great manager very helpful and great personality. Gave me the service That I have always expected having worked in the service industry for the past 40 years.

EDWARD Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andy h.  |  Premières impressions 
Évaluation :
5

Thanks to the entire staff for making the process smooth & easy!

Layton L.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JACLYN M.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly and helpful. Kimberly Sullivan, who manages the storage facility, went above and beyond to make us welcomed. If everyone is as nice and accommodating in Tampa as Kimberly was to us, then we made a good decision to call Tampa our new home.

Mick M.  |  Premières impressions 
Évaluation :
5

Everything went very smoothly. When the original truck I was assigned to the app simply gave me another number. It would be nice if all of the trucks were in the same general area but a little walk never hurt anyone.

ANSONIA C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carolann G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eve L.  |  Premières impressions 
Évaluation :
5

No complaints, what you should expect from uhaul

STEVEN S.  |  Expérience générale 
Évaluation :
5

Kimberly was great to work with!

HANS K.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and professional

ricky r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley R.  |  Expérience générale 
Évaluation :
5

We had an amazing move in experience. From the moment we sat down at the counter to touring the area, Marcus did and outstanding jib! He answered all of our questions and made sure we had all the info we needed. Marcus is an example of an awesome employee providing excellent customer service. We feel he should be employee of the month! Thank you Marcus!!

Alberto S.  |  Premières impressions 
Évaluation :
5

I love that you can now pull your vehicle into the facility, which is not only convenient, but protects from the elements. The cost of the unit in comparison is much more reasonable. I would definitely use U-haul in the future. Merci.

Linda S.  |  Expérience générale 
Évaluation :
5

The best experienced at a U-Haul storage. The manager and all the staff members were beyond helpful. I would use them again in the Tampa area.

Omar A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F.  |  Expérience générale 
Évaluation :
4

Great place convenient location. Slightly disappointed, there was no mention of prorated for last payment?

Jeffrey S.  |  Expérience générale 
Évaluation :
4

Trying to finalize storage contract and computer was down.

janett g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dimitry p.  |  Premières impressions 
Évaluation :
5

Absolutely Outstanding!! Best customer service and experience I've ever had. Made the move much less stressful. Just an amazing staff!! I would definitely recommend this facility to anyone. Awesome Job!!!

Christian G.  |  Premières impressions 
Évaluation :
5

Courtney is a rockstar and went out of her way to ensure we were taken care of. Courtney was professional, courteous and we couldn't have asked for better customer service. We are in the middle of a move to FL and we will continue to use the Gandy U-Haul location and recommend to all of our friends because of Courtney!

Jon M.  |  Premières impressions 
Évaluation :
4

Very good experience. Extremely helpful staff and great, clean facilities. Only two points of concern. One, the slide-card access to the door on the east side (between the garage doors) never worked to open that door. This was a problem when the bays were occupied or when the garage doors were broken and didn't open. Two, the garage doors seemed to be out of service often, but not sign would be posted to indicate they were out of service. On one occasion, I saw a truck back into the door because it didn't open, which only further delayed its repair. Since the doors open automatically with a small amount of clearance when they are working, It would be a good idea to put a sign on a non-functioning door to avoid further collisions.

Kevin G.  |  Expérience générale 
Évaluation :
5

I liked this place and when ever I neee to use it I will definitely come back

Goerge V.  |  Expérience générale 
Évaluation :
5

Attending staff was very attentive, sensitive to my needs, and cognizant of my time constraints. A+

Tristan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA G.  |  Premières impressions 
Évaluation :
5

Kim is so sweet she's amazing! She made my experience there so pleasant. She's kind and helpful. Felt super happy with my experience.

Perla V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED` B.  |  Expérience générale 
Évaluation :
5

Very accomodating and helpful. Resolved all concerns.

George L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T.  |  Premières impressions 
Évaluation :
5

The agent at the U-Haul Gandy store was outstanding in providing customer service. She met us at the dock, showed us how to scan into/out of the facility and walked us to the storage unit.

LARRY A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNOLDS A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S.  |  Expérience générale 
Évaluation :
5

Kimberly was great she helped us throughout the rental process. Staying past her shift she ensured we had the right size unit and all paperwork was completed in a timely manner. Kimberly is an asset to your company. Thanks to Kimberly and the staff. Great job!

Marva C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aleena H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jayma A.  |  Premières impressions 
Évaluation :
4

The loading dock doors were broken on several occasions.

MARILYN H.  |  Expérience générale 
Évaluation :
5

Staff was super friendly, helpful, knowledgeable, and understanding. Especially considering how brain-fried I was, which turned into me acting really stupid and having to upgrade my storage unit a few times. But I truly can't say enough good things about the people here and the service.

James B.  |  Premières impressions 
Évaluation :
5

Very good team of professionals at the site location. Take the time to understand your needs rather than selling you a unit.

Timothy H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Princetess S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C.  |  Online Move In 
Évaluation :
5

The warehouse was always clean, cool and well maintained. The loading dock improvements are spectacular especially being able to enter with a truck and large trailer and being totally inside the building while loading/unloading.

David J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blake A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D.  |  Premières impressions 
Évaluation :
5

Kimberly was so incredibly helpful, I came in one day stressed and needing to find a storage place ASAP for our military move. Kimberly was about to go home for the day but actually stayed late to walk me around and show me the units. She asked questions to determine exactly what was important to me, and was able to find me exactly what I was looking for, for such a great price. She walked me through all the paperwork, locks and check-in process, and she was so communicative. Would 10/10 recommend Kimberly and the Uhaul storage unit to anyone!

Hanna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN H.  |  Premières impressions 
Évaluation :
5

The lady who help me was such a blessing. I'm going through a very difficult time and she was a breath of fresh air. I can't thank her enough for her help. She was an older lady with long back hair . Was there on the 27th at 2:30

Perla V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wm Michael W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marianita s.  |  Expérience générale 
Évaluation :
5

Judith was wonderful. Give her a raise!

marguerite m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon J.  |  Expérience générale 
Évaluation :
5

Thank you for great care and coordination.

Rebecca F.  |  Online Move In 
Évaluation :
5

Thank you for making it easy

Rebecca F.  |  Premières impressions 
Évaluation :
5

The storage manager was super friendly and helpful. She made sure we were getting the best deal for our needs. It made moving my college daughter home a bit easier.

Erin T.  |  Premières impressions 
Évaluation :
5

I wish I could remember the name of the gal that helped me but she is an older lady and is super friendly. She originally rented me the unit and closed it out for me. This person knows how to welcome customers and treat them right. Overall experience was very positive. The units are nicely priced and easily accessible. One piece to improve on is customer communication about what a split level means and that there are NO elevations to those units. We were originally assigned a split level and would have needed to carry heavy items up and down. Customers have no idea what location-specific issues are and without a good explanation may sign up for something that is not a good fit.

Duane J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristyn T.  |  Expérience générale 
Évaluation :
5

Excellent

Kamron B.  |  Expérience générale 
Évaluation :
4

The temperature in the storage unit was very hot. The temp was at 80 and uncomfortable for moving in. The area near our unit was under construction but the area was clean.

Janine R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex O.  |  Expérience générale 
Évaluation :
3

While the staff was awesome and allowed me to go ahead and move my stuff into a storage unit Uhaul corporate needs to make sure that their systems are accessible during month end. I work in IT and this is not an acceptable experience for a customer. The system should support the needs.

Debbie P.  |  Premières impressions 
Évaluation :
5

Facility was clean and easy to access.

donald p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emanuel m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry E.  |  Expérience générale 
Évaluation :
5

This shop got it going on. They were extra accomodating to my goals. I would highly recommend this place to family and friends.

Sierra R.  |  Premières impressions 
Évaluation :
5

Staff was helpful, and went out of the way to insure we were prepared to find the location of our assigned unit, and understood the best way to access it.

DIETRICH A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell D.  |  Premières impressions 
Évaluation :
5

Only one thing, during weekend, specially on Sundays, and if it's usual to have there one one associate or staff member, it'd be convenient to increase the number of them, we found only one the Sunday we used the service the last time, and it's a nightmare if you need help under these circumstances, as expected. Merci!

Lesky A.  |  Expérience générale 
Évaluation :
4

My only complaint is that this facility's computer system was having an issue each time I used the facility.

Gwendolyn W M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol m.  |  Expérience générale 
Évaluation :
5

Staff was friendly and professional.

Allison F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey a.  |  Premières impressions 
Évaluation :
5

Wow! Kimberly and Judith helped tremendously. The space was great and very well maintained they and the rest of the staff are doing a great job.

Derek H.  |  Premières impressions 
Évaluation :
5

Nice people, very willing to help.

Lesky A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F.  |  Expérience générale 
Évaluation :
5

employee who waited on me was very helpful. & informative

John P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORENCE T.  |  Expérience générale 
Évaluation :
5

Arrived 6am and my access card would not let me in. Manager arrived late, and still would not unlock unit 3 door to get my car in to load a few things in my car. Arrived another time at 7am and unit door 3 would not open, broke but no note stating so. Both times created extra steps and time I couldn't afford to waste.

Rosa B.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful that why I came back again to rent a space

Betty T.  |  Premières impressions 
Évaluation :
5

Kimberly was very helpful and great customer service

Allison F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Temetria W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAry F.  |  Premières impressions 
Évaluation :
5

So large! Can't imagine one could not find a storage unit.

Patricia W.  |  Premières impressions 
Évaluation :
5

For the past two years this location has been nothing but nice and kind to me. I never had a problem nor encountered any negative vibe from any person at that location as well. Keep up the good work and thank you

Ayeisha S.  |  Premières impressions 
Évaluation :
5

Kimberly was very helpyamd efficient

Craig K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon J.  |  Premières impressions 
Évaluation :
5

Courtney was was very friendly, helpful, informative & accommodating. She went above & beyond to inform me of storage solutions for what I needed, thank you much!

Dave D.  |  Premières impressions 
Évaluation :
4

My only concern was that the U-Haul staff were not wearing masks while waiting on customers. Luckily my son and I did have our masks. Otherwise, they were extremely helpful.

Gwendolyn W M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane M.  |  Online Move In 
Évaluation :
5

All staff was friendly, kind, helpful ,patient.

MArtha B.  |  Premières impressions 
Évaluation :
5

Great service! Thank you.

Fred P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly A.  |  Premières impressions 
Évaluation :
5

Amanda was amazing to work with. Lots of different options to select from and a very large and clean space.

Jeromy W.  |  Premières impressions 
Évaluation :
4

front desk person was very helpful and verynice. When I came back to move things in, there was only one "raised" unloading dock available. A motorcycle was parked in one unloading dock; frustrating!

Tim w.  |  Premières impressions 
Évaluation :
5

Very easy to sign up. Great service!

Linda L.  |  Premières impressions 
Évaluation :
5

A great experience. Lacey and the rest of the staff truly understand what customer care is.

Jeffrey S.  |  Premières impressions 
Évaluation :
5

Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@

Jonathan R.  |  Premières impressions 
Évaluation :
5

the young woman sales associate who assisted me did a great job

Richard F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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