Évaluations des clients U-Haul Moving & Storage at Gatorland
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Gatorland
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Beverly B. le
The afterhour checkout confused us a bit
Marlene A. le
Staff was very welcoming and they smiled... that's what sets Uhaul apart from other rental companies.
Jacqueline L. le
Michael provides exceptional service. Everything was ready when I got there, he allowed me to read through everything before I signed and made sure the van was clean before I left. He was very kind and courteous. Very professional.
CAROLINE D. le
A little waiting time, since they only had one employee taking care all their services. Other wise it was a good service.
Danny H. le
Provide me with the Mega Millions lottery number.
CAROLE L. le
my complaint is that you should prorate the monthly fee if you prepaid the month and moved out early which was my case i moved out 10 days into the month.
Darylle P. le
Nothing negative, the customer service is outstanding, vehicles and storage were excellent, certainly would recommend this location
thomas p. le
This is the best local Uhaul team I've ever worked with! Nadia and Shelly are top notch
Richard B. le
Nice and friendly people. Got there ten minutes after closing and they still allowed us to return the vehicle.
CLIVE G. le
Nothing
Lingling Z. le
Excellent, I have recommend to my all friends.
lendro a. le
Me fue de mucha utilidad el deposito
Carl K. le
The people were very nice and very happy to help me out. The as his
CLIVE G. le
Nothing
Rudolph L. le
Just keep doing what you are doing. The manager, Nordia is very kind and accommodating and trains her assistants to be courteous and helpful to the customers. They treat each customer as "special."
Rafael D. le
Great storage facility and service.
PETRA M. le
Excellent experience!
Carmen R. le
Friendly and very good service
Bryan M. le
Very nice manager. Very friendly which is not what I’ve experienced at other locations.
Belinda W. le
Nothing
Debra L. le
Naudya is an exceptional Manager. She was courteous and thorough with making sure that I was completely satisfied. I initially went to purchase boxes. Without being pushy she gave me valuable information and remembered our conversation later on. Customers leave those trucks in horrible conditions. No one wants to clean up after your untrained pets or you. Very unfair that exceptional locations have to fix these disgusting behaviors.
Danilo T. le
Staff was rude and not helpful. Instead of helping me save some money, the lady in charge preferred to skim some extra dollars off of me.
lenier R. le
They have always provided their services very quickly and efficiently, I recommend them 100%, this is my experience. Thank You
Edward S. le
This location was without a doubt the cleanest, most organized UHaul I have ever been to. Hands down. Great experience!
Cathy S. le
Very good customer service. Nothing else so far.
Ahmed A. le
The manager of this location is great.Took care of the issues very well.
duilia m. le
I don’t remember the name of the young lady who was very nice and friendly all the time I was there. Anyway she was super sweet and nice .
Israel R. le
100 %
Denise S. le
Was not able to know how much gas $ to put in order to return with a quarter gas tank since not use to putting gas in a truck. Was not really happy that although we returned truck with 1/2 a tank when I told the agent I put over a quarter more she just laughed. Not very nice...
Edward T. le
The representative was well trained, very careful in hooking and unhooking (same guy) the trailer, took time to explain. Excellent worker
Robinson Nelson A. le
senior or veteran discount would be nice
Jose R. le
Great staff. Very happy with my rental.
Juan R. le
Very profesional and courteous
Patricia G. le
We we're well taken care of.
Marc W. le
Loved the staff! Very friendly and accommodating; felt very welcomed.
Mark S. le
The storage unit building was spotless. The staff was friendly and helpful. The whole process was easy and welcomed.
Victor M. le
Good services
ruben s. le
Thanks very happy with the service and staff.
Carla W. le
Super nice and friendly
Donald Z. le
Nice associate assisted me in a quick rental
Olga C. le
Nadia and all staff was incredibly support and helpful thank you
keisha K. le
The 800 number gave us a drop off location and when we arrived they said they were too full to take it and referred us to this location. The employees at this one were also refusing to take the equipment. The employees actually told us there was another location a mile away and we had to take it there. That would have made 3 attempts at 3 locations. We told them we were not taking it to another location. After arguing with them and the 800 number they finally kept the trailer. I would like to suggest that if a location is full they should drive the equipment to another location themselves and not expect the customer to drive around to several locations to see who will take the equipment.
Sage W. le
Hard to access/find to tight of road area inside
Edward R. le
My Contract called for me to drop off my trailer U-Haul of Kissimmee on 2021 N Main St in Kissimmee. The agent in Vineland NJ told me I could drop off here to save $50.00, so I agreed, rather than the drop off point I had selected near to my home on the phone app. When I arrived at Kissimmee, I was told by the agent that they had no room for the trailer. I stated that my contract called for drop off there. He offered no other options for me to return the trailer, so I told him I was going to disconnect the trailer there and leave. The agent stated that he would NOT close out my contract if I did that. I went to my car and called the U-Haul 800 number and was then connected to local scheduling in Orlando, FL. They sent me to a second location in Kissimmee. When I got there, I was told by the agent at that sight that they had no room for my trailer and that they wanted U-Haul to remove all of their equipment as they had no room for the customers of their furniture to park. I called the Orlando scheduling office again and they then told me to take the trailer to U-Haul Moving and Storage at 14651 Gatorland drive In Orlando, FL. The agent their accepted the trailer very graciously and got me on my way home very promptly and courteously. I gave both of the locations listed on this questionaire very good ratings for their service. But, overall, I am very dissatisfied With u-Haul's service, due to all the different sites I was required to go to to return this trailer. I think U-Haul should refund $100.00 for all of the aggravation that was caused by the many stops I had to go to to return this trailer. If that doesn't happen, I will never rent from U-Haul again. My contact information is as follows: Name: Edward H Ritchotte Email: gtotgo@gmail.com Phone 863-899-3335
ADAM SCOTT V. le
Staff was great
pamela r. le
Very accommodating and respectful!
Alexa N. le
Great service!
Noelle B. le
I received the service that I would expect. Thank you.
Randall K. le
Easy drop location. Key drop not obvious though
Jacqueline W. le
When I ordered the van rental I selected a different drop off location than where I picked it up. When I was leaving to return the van the app said it had to be returned to the same location because of this I was forced to spend way more than I had projected. Otherwise the experience was just fine but I will not be using this process a second time.
Wallace S. le
I would like to report that the truck I rented was very bad, the ramp was broken and it gave me a lot of work to get off with it. I lost over an hour because of it. The lid of the chest was also damaged and came to lock some 3 times.
melissa l. le
Disrespectful
CLIVE G. le
Nothing
Robert W. le
Their gate closed on my vehicle and damaged it Didn’t offer or take any responsibility to repair it
Diana M. le
I would suggest that the tickets out have the correct gas gauge and mileage. I was given a ticket with the incorrect gas and mileage. Took pictures just in case. As feared, I was overcharged even though I brought it back with the same gas. I called and it was busy, was told I would receive a call back. After 3 hrs and not receiving the call, I decided to call back. I was told to come in with my pictures. This is an inconvenience. Will not use the facility again due to this issue.
GIL M. le
Very good and clean!
Clive G. le
Nothing ji
SANDY C. le
The staff and manager, Nadaya are very helpful, solves any issues immediately, and knowledgeable. They always greet you too. Great place that is always kept cleaned.
CAROLE L. le
nothing
CLIVE G. le
Nothing
michael K. le
When returning equipment, I was told to pull through gate at side of office building. I parked truck and was told by an employee to wait there while he returned another truck. I waited here for over 30 minutes before going back inside to find the employee helping another customer. When bringing up the fact that I had been waiting outside for 30 minutes he recalled that I he had told me to wait there. Another customer started an altercation with me because he was waiting in line inside (which is not where I was told to wait). The employee told me I could leave without a receipt if I didn't need one. I didn't want to wait so I gave them the keys and left. Very, very poor customer service experience. Do not recommend this location.
nichole P. le
Possibly have the vehicles backed into the spaces-it’s a very tight squeeze to back out in the two spaces to the left hand side of the entrance near the storage unit gate-not everyone is familiar with a large vehicle so backing out can be difficult especially in such a small area.
Anunciata C. le
Your specials are misleading therefore I went elsewhere to get a unit.
CLIVE G. le
Nothing
Mickey W. le
Easiest and most professional rental I have had!
pamela r. le
Process was very easy.
Davis J. le
Nothing to improve everyone was extremely friendly and helpful for my first time using uhaul. I would definitely use this specific location again if I ever need to move or anything.
Sage W. le
Cheaper move rates
CLIVE G. le
Nothing
PETRA M. le
Very professional and friendly customer service. The facilities are state of the art , clean safe and accommodating. I would recommend this location to everyone.
JEFF B. le
You need to put a jack on all your trailers. It's dangerous for people to unhook trailers with no jack. What of they need to unhook for any reason? They can injure themselves and it's more likely that the trailer will roll off if not supported by a jack. I cannot believe you rent trailers without a jack on them!
CLIVE G. le
Nothing
Elizabeth A. le
Staff had great attitudes the manager was sweet Always courteous
STEVETTE L. le
Nice friendly staff. The truck was old and outdated. The dolley was broken, but worked. You need more trucks at this location!
dave L. le
Thiago was outstanding. Efficient and Fantastic personality!
brad g. le
Gm and staff at this location are the best!
roberta m. le
great!
PENNY h. le
Staff is AMAZING very friendly, helpful and answers all questions. Definitely would use this Uhaul again. Best one in town
Angel A. le
Perfect and excellent customer service
anthony W. le
The Uhaul across from gator land is awesome! From allowing me to use their restroom. Which was clean. To providing me with a clean and fueled truck. Once complete with truck use. My kid realised we left personal belongings in the cab of the truck. I called this gator land Uhaul and they located the items left behind and reunited us with items. The staff on this particular date offerd a me a none stressful and trustworthy experience. Which I thank them. Might I add that I made the truck reservation one hour before I needed it. The only Uhaul with resources to help me under short notice.
CLIVE G. le
Nothing
William G. le
No issues here. Great staff, clean units, easy access. Would rent here again without any additional thoughts.
melissa l. le
Great energy all around
CHELSEA F. le
Everything went smoothly. I actually had a death in my family and needed to pick up a day early and they were very accommodating.
Luis L. le
The staff was outstanding. Very helpful
Jean T. le
Truck has a transmission issue. Should probably be checked out
Aracelis M. le
Todo muy bien, limpios, rapido y muy amables.
Haider A. le
Great staff.
Timothy K. le
I wouldn’t rent from you guys again. You are worst than dealing with a lawyer.
PROVIDENCE B. le
The storage facility was well maintained. The staff was always available to help!
CARL N. le
0
JOSEPH W. le
Nadia and her staff were always awesome I can't say enough about them
MANUEL M. le
Storage units are well kept and clean.
Lisa N. le
Nadia provides excellent customer service!
jorge c. le
This is the place to go if I ever need storage again.
Robert C. le
The two people I dealt with at the Gatorland Facility were top notch,very professional . They went above and beyond their jobs in helping me get through process , plus assisted me with other things.
tanya k. le
Polite, friendly, speedy service!
Betty L. le
Uhaul strorage and trucks are always clean and ready. We seem to use Uhaul quite often and they all have been great!
Ian C. le
Excellent in all means the staff was very helpful and took the extra time to walk us through the different storage to compare the best one for us.....thanks
Henry C. le
thank you for everything
jose a. le
Fast and friendly service
Deyvi M. le
There is a caucasian woman employed at this facility whos' attitude was not right
yelixa s. le
They had several units that were supposed to be climate controlled, AC was down for months. They never gave me a discount, & last month couldn’t be adjusted to days used I had to pay the entire month.
Anna S. le
Very nice and helpful.
CAROL B. le
Nadia was always ready and willing to assust me with any ussue that arose. I did not feel like a number but a calued client
Ezra M. le
quite pleased with all except Dillon locked down the Building with my storage BEFORE 4:45PM!!!!!!!!1 He explained that he wanted to leave early!
Michele M. le
The only concern for me was lighting at night and the lack of security. During one of my later in the evening visits, a group of 4 to 6 young males seem to just be hanging out playing music.
Stephanie D. le
Staff not concerned about issues of customers once they've got your $. Alarms, answering knocks at the back door, mother seeking unlock bathroom for 4yr old. Staff comment "They can go around! ".
jeanette p. le
The place was always clean
betty b. le
Nauda was the perfect representative for company. Pleasant, professional and knowledgeable. It was a pleasure doing business with her.
TIMOTHY O. le
Convenient location and easy move in/move out.
Jeffrey P. le
It was exactly what I needed
EDWARD T. le
Customer bathroom was locked and unoccupied upon my arrival. I was expected to park a karge trailer inbetween a boat and an rv. Not everbody are pros at parling large trailera in small places.
christopher g. le
Very friendly and helpful staff.will recommend this storage to anyone who needs a space.thank you all
RENEE D. le
Very well kept facility. I would use them again if we needed a place.
angel a. le
Keep up the good work
Agustin J E. le
Great experience
Brittany T. le
Uhaul Kissimmee Fl was EXTREMELY helpful in all my needs. They didn’t have the truck size I needed so gave me a bigger truck at no extra cost. Any problem, they fixed it and UPPED me one. A-1 service.
FRANK C. le
Very good customer service. Staff efficient and friendly. Thank you U-haul.
David R. le
Staff always helpful and friendly. I had 2 units for 1 yr 1/2 and never had an issue.
RODNEY H. le
The best part of the whole thing was the staff’s attitude and attention. They were friendly or cordial each time we spoke to them
JOSEPH C. le
Happy with staff and service. Staff was very friendly and professional. Van was clean and ready to go.
emma c. le
Excellent