Customer Reviews for U-Haul Moving & Storage at Gause Blvd

5 411 évaluations

1685 Gause Blvd   Slidell, LA 70458
(At the corner of Gause and I-10 directly behind Taco Bell and New Orleans H)

(985) 643-7073

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(985) 643-7073

1685 Gause Blvd
Slidell, LA 70458
(At the corner of Gause and I-10 directly behind Taco Bell and New Orleans H)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

The storage was infected with termites I lost 3 bedroom of furniture

ferdinand s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jmyra M.  |  Expérience générale 
Évaluation :
4

The ole black guy working in the store was kinda of rude but the technician that retrieved the car was quite patient, efficient and prompt.

DIANE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kili D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN P. 
Évaluation :
5

Friendly and professional.

VENISE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stewart Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Very helpful customer service

LISA A. 
Évaluation :
5

Like in the previous rating this location is fantastic.

CHAD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie C. 
Évaluation :
2

I reserved a 6'X12' Open trailer without tailgate. When I arrived to pick it up, the trailer had a tailgate, which created serious wind resistance at highway speeds. Furthermore, the trailer was not able to receive my load, which was 60" wide, due to a restriction in the rear of the trailer. I drove 720 miles round trip and came home empty-handed. I am not happy.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey J. 
Évaluation :
5

I don't think you can do anything. The whole operation worked as a team. Even with the busy lobby and the activity in the outside everyone addressed and interacted addressed all the customers like they only had one their.

Chad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anson R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DEMETRA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

llyod B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA D. 
Évaluation :
1

We were told upon making our reservation that if we had to extend our rental that it wouldn't be a problem. The employees at this location threatened to report the truck stolen and told us that they would charge us double, because they could've rented it to someone else. If rental was a concern, we were renting it and paying for additional insurance. I've never had such a terrible experience while renting a Uhaul. The ignorance and lack of professionalism by the employees of this location is astounding. I will be sure to tell everyone I know.

ERIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY M. 
Évaluation :
1

Parking log return agent was rude. I as charged for an extra day of rental and I should not have been.

Kamran J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LYDIA W. 
Évaluation :
5

Merci

corey b.  |  Premières impressions 
Évaluation :
4

The van I got had a musty smell, they swapped it out and that van was cleaned, n good to go. Thanks guys!!!

CATHERINE H. 
Évaluation :
4

This is the only U-Haul service I've ever used so it's hard for me to write a comparison however I did rent a truck as well as an appliance dolly but still had to deal with the smaller Dolly being strapped in and taking up space in the back of the truck it was very inconvenient and took up valuable space. I could not get rid of it even though I had already upgraded the dolly that I was using. I found this very frustrating and it should be improved for future customers

KERRIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny C. 
Évaluation :
3

I moved from Covington, LA to Folsom, LA. Proir to this reservation in Slidell, well in advance, I made a reservation in Covington for a truck for 3 days. Without a phone call, my reservation was canceled just a couple of days before my move. I realized this by an email i received from Uhaul. I suppose i was lucky to get the Uhaul i got for 2 days instead of 3 and 30 miles one way from my starting point in Covington. My new residence was in the opposite direction. I had to also settle for a smaller truck which caused me to have to make more trips. The old address and new address were a 20 minute drive apart. These facts caused my miles to rack up far greater than i originally anticipated with my initial reservation. Picking the truck up in Covington alone would have saved me roughly 60 miles, then the multiple trips back and forth, i lose count. My total uhaul cost was literally hundreds of dollars more than it would have been if my first reservation would have worked out. The people at the Slidell location were really nice, but the manager said there was really nothing he could do to help the extra cost and dropped reservation situation. The people i spoke with on the phone about it prior to my pickup were of little help.

CHRISTINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph O. 
Évaluation :
1

The original van I had rented turned out to be not available day before I needed it. Got a pickup truck and trailer instead. That morning of pickup I spent an hour and 30 min on the phone with U-Haul in order to pick up my truck. The rental would not show up in my account and it was before store hours, supposed to be a mobile pickup. Awful experience and not the first from this location.

Sean M. 
Évaluation :
5

Very nice and helpful people at both locations

ROBERTA V. 
Évaluation :
4

The only negative was when I fill it up it took 15 gallons of gas going 100 miles. Even though the gas needle was on Full doesn't mean it was full

Charles M. 
Évaluation :
3

Reserved a 26 ft truck for 1030 /5 Nov 2021, on Tuesday Told reserved truck was unavailable, can give you a 20 ft truck 4 Nov Had to wait on truck to get there Now have to birrow friend's pickup truck to get the things that didn't fit on smaller truck. How would you rate yourself? BTW, have self moved in the Marine Corps more than 7 times, so I do know how to fill up a truck with a tight, balanced load.

CHRISTOPHER K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSEY T. 
Évaluation :
5

Great service and very professional workers thanks for the pleasant transactions

Curtis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewayne V.  |  Premières impressions 
Évaluation :
5

I always get service here. Everybody is polite and ready to help.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BROSLA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA J. 
Évaluation :
2

Mice and roaches destroyed ALL of my belongings.

terri b.  |  Expérience générale 
Évaluation :
5

Rien

Pamela H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE M. 
Évaluation :
2

I did a self check rental and still had to go inside and wait for keys. I was overcharged for the rental and no one contacted me as I requested.

Barbara J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl F. 
Évaluation :
5

Personnel were very customer oriented and I do appreciate their professionalism.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE ALLEN S. 
Évaluation :
5

Christine was amazing when I picked up the truck and Ryan and Felicia were both very professional and friendly when I dropped the truck off. Absolutely love this Slidell location

ROBERT T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garland T. 
Évaluation :
1

We were given a truck with a flat tire. We asked for a different unit and was told there wasn't another one available. We asked for a manager and was told he was on vacation. You can't tell me you don't have a manager on duty at all times. I called the Uhaul road side service and they said they would call me back in 30 minutes and was informed that there wasn't going to have a service truck out to us for 90 minutes, which we were already finished loading the truck and this is after I held on the phone line for 90 minutes to speak to someone. Needless to say your staff was rude and of no help, we had to drive to Lafayette on an inside flat tire. I will NEVER use UHAUL AGAIN. EDWARD HYNES THERESE MENDEZ

EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trisan L.  |  Premières impressions 
Évaluation :
5

The customer service was excellent on the phone and in person. The van was not clean. Due to COVID I wipe it down myself because I seen there was some spills from prior customer.

RHONDA R. 
Évaluation :
3

Don't tell the customers, that you don't have any rentals available, when it's late in the evening and you have several rentals that are parked out front...

CATHERINE H. 
Évaluation :
2

The truck was out of motor oil when I picked it up. The maintenance technicians clearly did not check the fluids before releasing the truck.

Sean W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney M. 
Évaluation :
5

Thank you for your service

Shanon H.  |  Expérience générale 
Évaluation :
5

The office personnel was very nice to deal with!! The rental process went smoothly, as well as the return process. Will definitely use again!

KEITH A. 
Évaluation :
4

The lady who helped me was extremely good. She was very personable, knowledgeable and so willing to help. My pickup date was Saturday October 16, 2021 at 11:00. Please recognize her with these comments. The first truck I was assigned, had an error code and the field guy didn't seem know what the code was nor did he care. I went back in and the wonderful desk clerk was so concerned, she assigned me a different truck. She changed the equipment with ease and promptness. She is such a wonderful representation and a huge compliment to your team.

DIANA K. 
Évaluation :
4

Make sure the back is clean.There was a bunch of dirt that we had to clean out before putting our furniture in.

WAYNE L. 
Évaluation :
4

Service à la clientèle

MAURICE R. 
Évaluation :
5

The gentleman was amazing but the young lady who initially assisted me was HORRIBLE.

joan r.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANE A. 
Évaluation :
4

Most Employees are nice, the vehicle I rented was not that clean in the back, and the passenger visor was broken off and behind the seat, other than that they are usually good to go.. and yes I would tell people to go there for their rentals...

CATHERINE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

victoria g.  |  Expérience générale 
Évaluation :
5

The gentleman who checked my uhaul back in was very pleasant

Keishan W. 
Évaluation :
1

I reserved a small u-haul over a month in advance. On pickup day they told me they only had the largest one available. They were extremely rude and said well someone should have called you so this is all we have. No one called or emailed me letting me know or else I would have picked up from another location. They said I would be charged the price for the original u-haul I reserved but I was charged 100 $more. I am never using u-haul again.

KELSIE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW Q. 
Évaluation :
3

Prices are not accurately advertised and ridiculously high

Joseph D. 
Évaluation :
5

Everyone was friendly and understood my needs .

PRECIOUS K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
2

Employee was not professional. I called and asked for trucks in two sizes and was told they didn't have any. I called a little while later and talked to the call center who said they had a truck that would fit me. After telling her what the employee told me she said that they had a truck 2 ft longer. The employee should have recommended that from the start and would have saved me time. When I got there he was very short. The truck had a very strong cigarette smell which was displeasing. I would not recommend uhaul if this was the experience every time.

JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rudy Lynn W. 
Évaluation :
5

Everything was great. Hired movers thru the app and they were awesome

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kassi G. 
Évaluation :
5

We were given a 26 ft when the 20ft was not available.

Thomas Z. 
Évaluation :
5

Rien

DELORES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA J. 
Évaluation :
5

Thank you for being here.

Lisa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Google maps needs to update their instructions on how to get to this place.

CHRISTIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phillis m H. 
Évaluation :
4

I was not told about how if I returned the truck after closing how I needed to have my cell phone with me and be proficient with the internet . I had to take multiple pictures and upload them Most distressful was I did have location services on , which I did but the site wasn't picking it up - Therefore , it wouldn't close out the contract . I had to call a friend over to the site for help . I had to forward the site to them and get assistance to close out contract . So I can ONLY imagine an elderly person you doesn't have the skill to get this done and the trouble it would be. The client needs to be warned that the need to be able to do this technically over the phone and be able to navigate issues on the internet . I don't think that is fair to the client . You can't ASSUME everyone cam do this . I have a masters degree and still had problems . So last of education was not my issue . But even myself had to call for help .

ROBERT Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

General manager Martin greeted us and was actually cleaning the vehicles himself. Leading by example and taking ownership …..great guy …great asset to your organization.

THOMAS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy m.  |  Premières impressions 
Évaluation :
5

This is one of the best locations I've experienced yet. I enjoy being able to obtain all the necessities I need in this move. The staff is excellent, knowledgeable, and always looking for a way to save your expense. I'm spoiled!!

Deborah S. 
Évaluation :
5

No problems.

MARGUERITE S. 
Évaluation :
5

The unit was very secure, but there was no lighting. Each time we had to take a flashlight to see. Other than that, it is a great place to store your belongings. Have used several times.

Paula F.  |  Expérience générale 
Évaluation :
5

Very enjoyable time.

Tim R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Duane M.  |  Expérience générale 
Évaluation :
3

Your facility is nice but the agent wasnt real informative as far as entering your code and my code would not access us in si we had to go to the office 3x fir them to let us in once in we were unable to access out and we had to crawl underneath you gate as no one could here us blowing the horn and yelling the internet was down and we have no card yet. Hopefully today Nd sat we will be able to access without any problems

Kristy W.  |  Premières impressions 
Évaluation :
4

We need access 24/7

KAMAL Z.  |  Premières impressions 
Évaluation :
4

Veryhpful and friendly staff

Cesarea B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONIA A.  |  Premières impressions 
Évaluation :
4

I don’t recall being told I would be able to get to my unit, After business hours.

Janice R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenelle F.  |  Premières impressions 
Évaluation :
5

Professional, knowledgeable, friendly , helpful, fast and efficient. Mr Marty Chantelle and Jessie was amazing

Chantelle T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette C.  |  Premières impressions 
Évaluation :
3

I would like to have been told there were stairs in the facility. Found out when I was loading in. There should be ramps, elevators or lifts. Didn't think that was something I needed to ask. I've had storage units before. Never stairs!

Cynthia M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER D.  |  Premières impressions 
Évaluation :
5

I had a reservation at another location but unknowingly to me, it was a preferred location. I needed the truck like right now. My daughter in-law called the Gause location and Ms. Amy was a godsend we picked up a truck and she asked that I have it back by 3pm. We were back by 1pm. Thank you so much Ms. Amy, you saved the day....

Derrlyn M.  |  Premières impressions 
Évaluation :
5

Great Customer Service, convenient and clean!!

Paula F.  |  Premières impressions 
Évaluation :
1

Rude staff, not helpful at all, acted as though they really didn’t want my business.

BRIAN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ferdinand s.  |  Premières impressions 
Évaluation :
5

Very clean, professional and friendly

LINDA R.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and polite. Helpful in finding what I needed.

Elaine M.  |  Premières impressions 
Évaluation :
5

Very professional staff. All social distancing and COVID-19 precautions were in place. It was a wonderful experience; this is the first time that I have ever purchased a storage.

Tonya W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lyrae K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrell M.  |  Premières impressions 
Évaluation :
4

Facility is clean and secure. Everything went very well and the staff was very helpful with all questions and concerns.

may f.  |  Premières impressions 
Évaluation :
5

Staff was pleasant & helpful. Answered all of our questions.

christine h.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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