Évaluations des clients U-Haul Moving & Storage at Georgesville Road

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Georgesville Road

Cote générale :

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Paul S. | Expérience générale |
Évaluation :

All experiences was great. the only bad comment ws that many trips we took to fill up our 2 storage units , was the lack of carts available . most time there was none or there were the ones that were mostly for like lumber, sectioned off and narrow spaces. , the flat carts were best esp for a lot of boxes, but we managed to find some most of the time, but had to wait. that was really only badd experience

Kevin L.
Évaluation :

They were very helpful. Had an issue with the connector for lights and they fixed it immediately. Thanks

TINA T.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD H.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN G.
Évaluation :

Le client n'a pas laissé de commentaire.

BRADLEY R.
Évaluation :

I couldn't check in on my phone so we had to go inside. Then when we returned the truck it wouldn't let us check out on phone either. Location closed so called 1-800 customer service # and was on hold for over 20 minutes. So just left key with note in drop box.

DAVID R.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM A.
Évaluation :

I wanna thank joe davis for an awesome experience and great service

JOHN J.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS C.
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Le client n'a pas laissé de commentaire.

Christian P.
Évaluation :

Le client n'a pas laissé de commentaire.

John Zachary W.
Évaluation :

Everything was fine except I never received my furniture pads... they weren't in the truck and it was too early to contact anyone so we went without them.

CHANTEL B.
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Le client n'a pas laissé de commentaire.

Kenneth C.
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Le client n'a pas laissé de commentaire.

John M.
Évaluation :

Staff were very friendly and had a great experience. Thank you!

Laura B.
Évaluation :

Le client n'a pas laissé de commentaire.

Robyn N. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ROBYN N. | Expérience générale |
Évaluation :

Dave was extremely helpful and understanding.Thank yoy so much

Allen L.
Évaluation :

I had a problem on the first location that I did reservation with due to double booking but this location honor the $50 dollar reservation guarantee and Assistant Manager Corie Lane did his best to assist us in any way he can, again thank you very much for the help.

DAVID H.
Évaluation :

Friendly staff

CASSIE W.
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron A.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER C.
Évaluation :

I've been here several times, they are the best...

HARRIET S.
Évaluation :

Le client n'a pas laissé de commentaire.

Rodney B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MONTE J.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD L.
Évaluation :

The staff politely provided all information to complete the return process quickly and professionally.

KENNETH R.
Évaluation :

Truck I reserved wasn't available. Staff went above and beyond to accommodate and make up for inconvenience.

WALTER B.
Évaluation :

make sure the billing charges are correct in the system - was initially charged for 2 days when the original reservation was for 1 day - this was corrected upon trailer return

BARRY D.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN M.
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Le client n'a pas laissé de commentaire.

CHARLES C.
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Le client n'a pas laissé de commentaire.

Jason O.
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Le client n'a pas laissé de commentaire.

Larry S. | Expérience générale |
Évaluation :

No problems with the truck. The part of the facility I could see is not dirty, but I couldn't help wondering what was being stored in the other units.

TEMEKA W.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH T.
Évaluation :

I'm not very happy I used uhaul a few weeks back spent almost 3 grand . Today trucks back spring brakes truck loaded and can't get door down. I call they tell me I have to wait for a service vehicle to come fix it instead then bringing me another truck. We get pin out so we can close door and drive back to the location and the assistant manager tells me you better not have yelled at my girls no apologize or anything, waisted 2 and a half hours and then had to reload the other truck no discount nothing poor business I will pay a little more and use a competitor before I use your company again Totally uncalled for by assistant manager and uhaul for not doing anything for are trouble

JAMES N.
Évaluation :

Le client n'a pas laissé de commentaire.

James B.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles M.
Évaluation :

As usual this location is trashy.

Cheryl T.
Évaluation :

I don't know why I was charged an extra 57.00

Madison H.
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Le client n'a pas laissé de commentaire.

brian P.
Évaluation :

Google maps sent me to the wrong place, and when I tried to call took about 10 minutes to get through and figure out where you actually are located.

Jeremy A.
Évaluation :

Le client n'a pas laissé de commentaire.

CATHERINE P.
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Le client n'a pas laissé de commentaire.

DANIEL R.
Évaluation :

Le client n'a pas laissé de commentaire.

Lakeisha C.
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Le client n'a pas laissé de commentaire.

Karina C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

James P.
Évaluation :

Le client n'a pas laissé de commentaire.

EMILY C.
Évaluation :

Le client n'a pas laissé de commentaire.

ABUKAR O.
Évaluation :

Excellent customer service. Thank you.

PATRICK P.
Évaluation :

Le client n'a pas laissé de commentaire.

Bruce G.
Évaluation :

Le client n'a pas laissé de commentaire.

Brittany O. | Expérience générale |
Évaluation :

Found Rat poop inside my unit as we were moving out stuff out wholes were In our couch , rips very horrible.

merranda k. | Expérience générale |
Évaluation :

The employees are great and helpful but the storage units are unfortunately over ran by mice. We had a box spring, mattress, and a nice, new couch get destroyed by mice feces and they tore the stuffing out of our couch for bedding. Not what I wanted to see on moving day to our brand new home. Our laundry room is now full of mouse poop and I'm praying that no mice came home with us in our brand new home. Hoping that Uhaul will reach out to me with a solution of some sort. Very friendly people, poorly maintained storage units.

FRANK P.
Évaluation :

The guy I hooked it up never check the lights for us we left during the day night time came trailer lights to not work in cab lights to not work in the Box lights to not work super upset

Tremaine M.
Évaluation :

I was overcharged. I had to call and inquire why. If I had not, I would not have gotten my money back.

LOLITA G.
Évaluation :

NA

Sabrina K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard Y.
Évaluation :

Not much. It was a quick and easy process.

james T.
Évaluation :

Cowrie Lane, server's your company well. Suggested my receiver was to low got me the proper one. Helped hook up and unhook on return. Again he is a big plus for U Haul.

HILDEBRANDO G.
Évaluation :

The overall experience was top notch. No issues. Was in and out expeditiously. The staff were very professional.

VALERIE D.
Évaluation :

Le client n'a pas laissé de commentaire.

Randolph C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

GARNET S.
Évaluation :

The employees made a difficult time a lot easier. I thank them

jeff s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RYAN NEAL A.
Évaluation :

Staff was very kind and made sure I had all necessary supplies needed to make my furniture pick up as smooth as possible. Will always use this Uhaul location for future pick-ups.

Shane B.
Évaluation :

They don't answer questions they just say “drop it here thanks” and walk away from you.

Nicole L.
Évaluation :

Nothing to improve on. Great customer service.

Fabianna C. | Expérience générale |
Évaluation :

Thank you! Very Great service!

RUSSELL H.
Évaluation :

Please tell everyone that buys insurance that there is a $150 deductible. The paperwork says there is a deductible in New York.

ABAYOMI S.
Évaluation :

Le client n'a pas laissé de commentaire.

VICKI C.
Évaluation :

Good customer service.

TODD H.
Évaluation :

Le client n'a pas laissé de commentaire.

LARRY M. | Premières impressions |
Évaluation :

I've been a uhaul truck rental customer for years. Never had a bad experience at this facility

ROBERT H.
Évaluation :

Le client n'a pas laissé de commentaire.

John D. | Premières impressions |
Évaluation :

Thank you for the help...

Ashley F.
Évaluation :

Le client n'a pas laissé de commentaire.

emeilo R.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda P.
Évaluation :

Very nice people to do business with. Love my go to store on Georgesville

Stephen B.
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Le client n'a pas laissé de commentaire.

ASJA M.
Évaluation :

Knowing mire details about the security deposits and how they work and effect with other cards and knowing the right information

Bill H.
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Le client n'a pas laissé de commentaire.

Valerie P.
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Le client n'a pas laissé de commentaire.

ERIC B.
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Le client n'a pas laissé de commentaire.

TIMOTHY D.
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Le client n'a pas laissé de commentaire.

Laura N.
Évaluation :

We had rented 12 blankets and there were only five. We had to come back for more. The staff was very friendly and helpful.

Sierra S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelleen M.
Évaluation :

Pick up from your phone makes it a great option. We even extended our time to return by phone. Great experience. Drop box for keys was unfindable.

Charles H.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles V.
Évaluation :

I had set up my trailer rental online, and everything went smoothly. The folks at the Georgesville Rd location hooked up the trailer and I was on my way. In and out in 20 minutes.

DOUGLAS B.
Évaluation :

Le client n'a pas laissé de commentaire.

john P.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor V. | Online Move In |
Évaluation :

Everyone was very very helpful!.

bill s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

jeff s. | Expérience générale |
Évaluation :

I have rented an RV storage spot at this locations multiple times over the past three years. The staff are very helpful and accommodating. I highly recommend them for you RV storage needs. I only wish they would add more spaces.

jeff s. | Premières impressions |
Évaluation :

The staff at Georgesville road have always gone above and beyond my expectations. I can't give them more than five stars or I would.

Elisa S.
Évaluation :

The Manager and staff were very accommodating and friendly. The overall appearance of the store was clean but the storage area had visible cockroaches throughout. My original room was too small so I upgraded to a larger storage. There were dead bugs scattered throughout my first room and dead cockroaches in my upgraded Unit.

Kim P.
Évaluation :

Entire experience was convenient and easy!

WILLIAM C.
Évaluation :

Le client n'a pas laissé de commentaire.

DONALD P.
Évaluation :

Checked in online. Went to pick up trailer. Was directed to a large lot with many trailers. Was given an ID number to find correct trailer. Could not find. Returned to sales area. Had to stand in line again. Told clerk I could not find the trailer. She freed up and looked for herself. Couldn't find, assigned me another trailer; told me she would bring final paperwork to me. Waited and Waited. She didn't return. I drove with hitched trailer to sales . Had to wait in line again Finally was told by a second clerk they had to get the manager to fix the change of trailer. He messed around a while; told me he couldn't make the switch. He offered a larger trailer at same cost. I agreed. Went to hitch up the larger trailer and found I couldn't lift the tongue. Went all the way back to the sales office again. Had to wait in line again. Asked for help with the trailer. Eventually they sent someone to help. Took both of us to lift the tongue to my hitch ball. Finally got on my way after more than an hour wasted. Opened trailer at house where we were using it. It was very dirty inside. Had to sweep it out before we could use it. Not happy with this experience.

william p. | Expérience générale |
Évaluation :

Corry & his team were great. Good service. Great experience.

Angela W.
Évaluation :

Le client n'a pas laissé de commentaire.

James W.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL L.
Évaluation :

Manager who helped me was very rude and yelling at his employees while assisting me. It was raining out and I had to hook up the trailer by myself because he didn't want to get wet.

JOSHUA W.
Évaluation :

These fuys came in a jiff. We were supposed to have a resrvation with budget and they ended up not even confirming the reservation so we went to uhaul last minute who did an awesome job on having everything available we needed

JAMIL K.
Évaluation :

TRAIN YOUR STAFF HOW TO TALK WITH CUSTOMER , THEY ARE EMPLOYES NOT OWNERS OF UHAUL.

Jermaine B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mike S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

John H. | Premières impressions |
Évaluation :

I appreciate all the help!

Joaquin H. | Premières impressions |
Évaluation :

Exelente servicio. Lo mejor que he visto en el area de Columbus

JAHDIEL O.
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan W. | Expérience générale |
Évaluation :

The access swiping locations to exit got confusing at times for which doors but the service and facility is great

william s. | Premières impressions |
Évaluation :

Lady was professional, prompt, and friendly. Both ladies there were very friendly.

Ryan W.
Évaluation :

The blonde manager is so helpful in assistance and she is gorgeous af!

Donna A.
Évaluation :

Justin and Jamison of Rhoad Brothers Moving were absolutely fantastic! Great combination of work ethic and attitude. We want to move again just because it was so pleasant working with them!

Kim B.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew G.
Évaluation :

Le client n'a pas laissé de commentaire.

Ivy S.
Évaluation :

Returning was just a little confusing.

DONNA A.
Évaluation :

Wouldnt change a thing.

Jeffery S.
Évaluation :

I did the return check in from my phone but I kept getting an error when I tried to enter pictures for the cleanliness question. To complete the checkin I had to say I left it dirty and got charged an additional $25. Please get this fixed ASAP

Daniel M.
Évaluation :

Le client n'a pas laissé de commentaire.

John C.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES R.
Évaluation :

Le client n'a pas laissé de commentaire.

LaTosha W.
Évaluation :

I did everything online. This is the second time I have came to this location and it's my fault again I requested dollys just to get to my location to find them not there! And I was charged for one that I shouldn't have been even though I called and verified. And an additional 130 was taking out of my account. If it's not there in a few days it's gonna be another hassle. I just want my money back for the dollys I didn't receive and 130 extra that came out of my account for whatever reason.

ROBERT B.
Évaluation :

Le client n'a pas laissé de commentaire.

Craig M. | Premières impressions |
Évaluation :

Very helpful staff. We had 2 units rented in different parts of the building. They put us in one location instead and reminded us of the free month rent for the truck that we had rented.

Marian B. | Expérience générale |
Évaluation :

Accidentally got locked out of the storage didnt check it was available until 10pm. Tried calling the General manager but no answer. But over all i would definitely come back and recommend.

Arthur W. | Expérience générale |
Évaluation :

Out of everyone Tia was so helpful, friendly had went above and beyond customer service skills. She was very pleasant and did a great job at following up.

linda s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew H. | Expérience générale |
Évaluation :

we found bugs, mouse droppings and live mice in our unit. all we stored in our unit was decorations and family heirlooms.

Carly G. | Premières impressions |
Évaluation :

Other than this location being further from my home in Dublin, I am so far super glad I ended up selecting a storage unit at Georgesville. The staff was super friendly, the office and grounds are huge, but look well cleaned and maintained.

Marlen G. | Premières impressions |
Évaluation :

David made easy for us to get sep up in the storage facility.

jose H. | Expérience générale |
Évaluation :

was my storage for 17 years 2 locatioms reynoldsburgh and georgesville

Tyrone J. | Premières impressions |
Évaluation :

All the staff members at this location were extremely polite and knowledgeable to me and I only want to go to this location for my storage and rental unit needs.

mark b. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

jeff s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Shirley H. | Expérience générale |
Évaluation :

I didn't rent a unit. The unit they gave me was the bait unit so they couldn't find another one unless it was climate control and it cost 10 more dollars so I went somewhere else and rented one.

MICHAEL L. | Premières impressions |
Évaluation :

My only problem was when we opened the storage unit (and mind you this is the FIRST TIME EVER I have rented from anyone) there was a DEAD MOUSE laying on the ground! I had to go get someone to clean it up however now I am a little leery about leaving my stuff afraid mice are going to end up in the boxes. I was told they "just started" having problems that's why there were traps. I think they need to be VIGILANT on keeping them out.

Crystal B. | Premières impressions |
Évaluation :

I love my storage unit...just the right size!

Crystal B. | Expérience générale |
Évaluation :

The staff at the Georgesville Rd location are SUPERB! David S, Tia, Tyra, and Corey are always pleasant any time that I walk in. They help the customers resolve truck rental and storage needs. My storage unit is just the right size I need to store belongings. Please keep up the great work!

Tyler P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KENNY C. | Expérience générale |
Évaluation :

Mice were a problem. Shortly after storing there, I went back to get something out of storage and found bits of foam on the floor under our couch. Somehow the bait box was on top of some of my stored items and the bait displaced. I rearranged the couch and reset the bait and box but still had more foam bits and found mouse poop in a couple areas when moving out. HOWEVER, the staff are very friendly and helpful. This goes for the store itself and the after hours customer service folks. I can’t really blame the staff since they can only control so much of what and how other customers store their things. It‘s just frustrating that storage facilities do not provide guarantees unless you buy the insurance from them. Lastly, the UHAUL website to check out of the units was not working (kept telling me to select a unit, which I’d already done). I tried safari and chrome. I went home and tried on my computer.... same result. Eventually called customer service who said to call the store which I did the next day. As usual the folks at the store were very friendly and helpful and had me checked out of both units within minutes. Hate to give only 3 out of 5 when the staff was so great. But the mouse problem is a huge factor and what carries the most weight in my review.

mamta s. | Expérience générale |
Évaluation :

Cannot thank enough Corey& Ubox driver Jessie for their cooperation & help. Amazing job guys. Keep up the great work! Thank you so much!!

Amanya P. | Expérience générale |
Évaluation :

There were rats and mice that destroyed all of my property. Management was helpful to guide me to insurance company, but my property was destroyed by the mice that were in the facility. Staff were chasing mice down the hallway and there is evidently a rodent issue. Would not recommend.

Bryan E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Abdi H. | Premières impressions |
Évaluation :

Helpfull staff

rachel s. | Premières impressions |
Évaluation :

Corie was very helpful.

REBECCA E. | Expérience générale |
Évaluation :

There are mice in the building and got into my personal items and damaged them. It was a shock to me because I Paid more for an indoor storage to protect it better from all elements, including rodent infestation.

Anita C. | Expérience générale |
Évaluation :

Thank You

Robert H. | Expérience générale |
Évaluation :

Mice got into my unit and chewed an antique tapestry. I am sure it cold hundreds of dollars to repair this. The until next door ( 2360) was open on the day were vacating and it if full of trash and dirty clothes, I am not sure but it almost appears as if he is living in there.

Todd H. | Expérience générale |
Évaluation :

Stored our camper for several months and never had a problem.

Bryan T. | Expérience générale |
Évaluation :

Everyone was very nice and helpful. My Uhaul truck did have a blowout from worn tires on the rear, but it was fixed within a few hours and I was on my way. Everyone here has been amazing and I would not hesitate to come back if I ever need them at this location.

sandra f. | Expérience générale |
Évaluation :

Could use a little extra help in the office

Omar G. | Premières impressions |
Évaluation :

Even the people work there are friendly and nice

joellen c. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Chris W. | Expérience générale |
Évaluation :

Had reserved a covered RV parking spot for over winter storage (from Alaska on a long trip) back in August of 2019. When I got to Columbus in October to check in, I was told that the space was not available. I had a discussion with the manager who made it right, even though it was a bigger space than necessary.

Jay T. | Expérience générale |
Évaluation :

There was broken glass in the V 103 spot when I pulled the trailer in to park for the winter months last year. I cleaned up glass with a broom and bucket I brought from my home. I have rented a space for the winter months for the past 3 years and it is great. I am rating you with a 4 star rating instead of an 5 star rating because of the glass. I will be returning next year to rent a spot for winter months. Thanks Jay .

Lisa F. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory H. | Expérience générale |
Évaluation :

I worked with Tia Wilson on renting a covered outdoor space for my motor home over the winter, she was outstanding at her job. she replied to my emails regarding closing out my account and did a great job getting me on my way. Plan to return and store next winter.

Kelli P. | Expérience générale |
Évaluation :

My unit had mouse poop and pee everywhere. It got all over my things. I needed storage until December however due to this issue I moved out early and got rid of a lot of my things. I will not recommend or store with you again. If asked about your facility I will tell everyone about the mice

KATHY D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Deanna T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Donald P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dan F. | Expérience générale |
Évaluation :

could not be better

Sheilah P. | Expérience générale |
Évaluation :

Wonderful Staff! Would definitely use the storage facility in the future and recommend to family and friends. Thank you for such great service!

Crystal B. | Premières impressions |
Évaluation :

Great staff! Great storage space for my needs

Kenneth H. | Expérience générale |
Évaluation :

Great safe managed storage for my RV

Christopher P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ronneldric W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Janet G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

samantha h. | Expérience générale |
Évaluation :

Staff was great, in general very clean but when removing belongs I found rat poop all in my unit and belongings never lived with mice nor had them and when I told the Clark there were mice poop all through my unit there was no apologies or any kind of reaction

Thomas J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tim S. | Premières impressions |
Évaluation :

Tia was very helpful throughout the process.

Patricia r. | Premières impressions |
Évaluation :

They explained everything to me and was very courteous

Crystal B. | Premières impressions |
Évaluation :

Clean and Spacious! My storage unit is straight from the entrance..no turns, etc. to bring my personal belongings. Thank you!

Guelou T. | Premières impressions |
Évaluation :

All th guys were very cool

Jason A. | Premières impressions |
Évaluation :

I was driven around and showed my space. The rates are great. Love the remote gates not having to remember a code to get in.

Richard J. | Expérience générale |
Évaluation :

Covered outside parking area has many junk, trash filled, flat tire vehicles in it. A few time I had to be moved to another spot due to someone else taking my spot. My trailer was damaged by someone

MARY ANN T. | Expérience générale |
Évaluation :

Some of the staff are rude. The bathrooms were dirty and smelly.

Lisa B. | Expérience générale |
Évaluation :

Thank you for making my first RV storage a pleasant and safe experience!

Robert S. | Premières impressions |
Évaluation :

The representation of your company was nothing less than kind . knowledgable. And very professional. I probably took to much time for kinda venting about my situation . but none the less just wonderf

Steven N. | Expérience générale |
Évaluation :

Someone needs to pressure wash the concrete in the covered storage. There’s mud on it when it rains

Tina G. | Premières impressions |
Évaluation :

Manager was very helpful.

Javlin F. | Premières impressions |
Évaluation :

Corie, provided excellent service getting our our reservation for a storage unit completed quick and easy so we could get our items moved in quickly. Second time we have used this location.

leslie W. | Expérience générale |
Évaluation :

Excellent staff and everyone was friendly and helpful i was in proceess of relocating here and buying my house. It turned out that the location i picked was really clkse to the house!

sylvia m. | Expérience générale |
Évaluation :

Friendly and knowledgeable

Demetress B. | Premières impressions |
Évaluation :

I was in and out. Great service and very friendly.

Alex K. | Expérience générale |
Évaluation :

Rude management

Kevin W. | Expérience générale |
Évaluation :

Great staff and facilities, would recommend

ROBERT B. | Expérience générale |
Évaluation :

The service was great. I will be a repeat customer and will highly recommend Georgesville Road U-Haul to other people. Thank you, Bob

Kevin G. | Expérience générale |
Évaluation :

Mice

jose H. | Premières impressions |
Évaluation :

the personal excelent

Maggy C. | Premières impressions |
Évaluation :

The associate that assisted me was courteous, friendly, and knowledgeable. She made the process fast and easy.

ROBERT B. | Premières impressions |
Évaluation :

This is the first time at this location and the service was great, quick and very professional. The storage area was clean and very secure. Keep up the great work and thank you very much.

Dale S. | Expérience générale |
Évaluation :

Wonderful unit, and working on downsizing, I now have enough room at my extra garage at home to accommodate "my stuff". I love the dry unit, no moisture issues of any kind, the alarm system a plus.

STEPHEN C. | Expérience générale |
Évaluation :

Had an RV stored at the location for a few years, never had any of them broken into. Very secure. Thanks

jeff s. | Premières impressions |
Évaluation :

Helped my reservation process over the phone.

Scott L. | Premières impressions |
Évaluation :

Very Very nice and happy and friendly

LeTisha W. | Premières impressions |
Évaluation :

Quick and easy check-in. Very nice and helpful staff.

Linda m. | Expérience générale |
Évaluation :

We had excellent service from the staff.

JOSE H. | Expérience générale |
Évaluation :

the manager have exceptional service

JOHN A. | Expérience générale |
Évaluation :

I excellent service.

richard r. | Expérience générale |
Évaluation :

Very nice place

Adam W. | Expérience générale |
Évaluation :

Priced a little too high for the product. I would have stayed if priced better.

DANIELLE S. | Expérience générale |
Évaluation :

Corie did a great job helping me figure out my billing. And was very helpful explaining everything to me.

Adam J. | Expérience générale |
Évaluation :

My experience would not have been so good without Corey. He is hands down the best person I’ve worked with at uhaul past and present, this guy does his job well and deserves a promotion.

tong y. | Expérience générale |
Évaluation :

I.like Uhaul & storage which it is amazing. I don't worry moving now to go to Uhaul!

James S. | Premières impressions |
Évaluation :

Staff was thorough and very helpful. She went over the contract, options and all costs involved. She even physically walked me through accessing the building and my unit.

Alexander M. | Premières impressions |
Évaluation :

Everyone was very friendly during the setup process and the unit is quite spacious. 24-hour access didn't seem to work the same day as setting the reservation, though that may just need time to update

Anita C. | Premières impressions |
Évaluation :

Thank You

Micheal H. | Expérience générale |
Évaluation :

good service

Thomas C. | Premières impressions |
Évaluation :

Very clean.

Matthew T. | Expérience générale |
Évaluation :

My rating is based on the payment process for the website and the lack of follow up regarding payment portal. The facility was great but be careful when using the U-Haul portal to make payments.

Christopher D. | Premières impressions |
Évaluation :

Very friendly and helpful would highly recommend

Chrissy E. | Premières impressions |
Évaluation :

Clean facility, helpful staff.

Angela E. | Expérience générale |
Évaluation :

The securing of the storage unit went well and was very informative. However, when we attempted to check out we were met with zero help. My fiancé was turned away instead of properly ending my rental.

MARY W. | Premières impressions |
Évaluation :

The attendants were super. The problem is the scheduling office is deceitful. Useful information upfront denied. When I get to the counter I have additional expenses and no free month storage.

Ronald W. | Premières impressions |
Évaluation :

Quality service Easy check in

EDWARD S. | Expérience générale |
Évaluation :

Our experience storing our Fifth-Wheel was excellent. If there were 220v power connections available, we would have gladly paid more. 110v connection wasn't enough for our batteries to stay charged.

REBECCA S. | Expérience générale |
Évaluation :

Tried to discuss the cost of the storage unit with the manager, despite one price and signage, he insisted that this was a mistake and charged us more. We did not receive friendly, prof. service.

IRENE Q. | Premières impressions |
Évaluation :

My check in was professional and respectful. The girl made sure I was informed and took me on a tour of my unit pointing out the necessary points of interest. I was pleased with the whole process.

John K. | Premières impressions |
Évaluation :

above average rating.

tonya m. | Expérience générale |
Évaluation :

Mr Corey Lane and ( Tia) provided excellent customer service. I highly recommend this U-haul facility. It was nice to have positive human interaction that wasn't automated! Great job and thank you.

Amy T. | Premières impressions |
Évaluation :

Everyone was very friendly and efficient. They were wonderful with customer service and providing thorough assistance. Great crew on Georgesville Rd!!

Gary H. | Premières impressions |
Évaluation :

Fast and accurate

CYRENA B. | Expérience générale |
Évaluation :

My unit had mice droppings and looked like roaches.

Linda m. | Premières impressions |
Évaluation :

My husband and I had outstanding customer service.

Laura W. | Expérience générale |
Évaluation :

From start to finish with bumps from me in the middle, Corey, Tia, Greg, Dave, to name a few were Awesome. Due to my need to move in a short period of time; they were Great

Anne M. | Expérience générale |
Évaluation :

Extremely helpful, pleasant, accommodating staff.

Craig N. | Expérience générale |
Évaluation :

Poor treatment by female staff who contacted me by phone on 4/23/19 lowered the rating from five stars to three and will likely result in my not choosing your company the next time a need arises.

Tyler K. | Expérience générale |
Évaluation :

Super Easy to rent when you return a Uhaul truck when moving and the first month was free. Definitely would recommend

LAURA M. | Expérience générale |
Évaluation :

I always felt safe and confident that my things were safe as well. I liked the garage loading area, the carts and the climate controlled units. The grounds were always clean and free of rubbish.

Laura W. | Expérience générale |
Évaluation :

Great location easy in and out. Knowledgeable staff very friendly and willing to go the Extra mile.

Laura W. | Premières impressions |
Évaluation :

Very nice and considerate. They went above and beyond up o help

Jeffrey d. | Premières impressions |
Évaluation :

Everyone was more then accommodating. I am very pleased.

LEAH G. | Expérience générale |
Évaluation :

Worst customer experience ever I was one day late in checking out Uhaul took my $118.20 payment made on 3/29 that paid my acct until 5/14 and refused to refund. Will not use uhaul again and not recom

Andria M. | Expérience générale |
Évaluation :

I had my UHUAL climate controlled storage for a few years. Throughout my whole time with them, not only was the staff excellent and friendly; I had no bug issues or rodent issues. Highly worth it.

Nicholas M. | Premières impressions |
Évaluation :

Checked in Sunday afternoon, had most of my stuff in, but came back around 7 and was lock out. I didn't realize had to check out. Is a good system and David helped me Monday morning.Great Job 5 stars.

ROBERT V. | Expérience générale |
Évaluation :

They were always VERY VERY kind, considerate, and VERY VERY professional. I STRONGLY RECOMMEND THIS FACILITY TO ANYONE AND EVERYONE THAT MAY BE INTERESTED IN PUTTING ANYTHING INTO STORAGE.

sandy b. | Premières impressions |
Évaluation :

Great service and attention to what I needed.

Pam G. | Expérience générale |
Évaluation :

Great experience with Dustin & Angie! They were on time, easy to work with and friendly.

Keith M. | Expérience générale |
Évaluation :

Everybody I dealt with was very nice and helpful. Love the free month of rent. The dollies provided were a great help.

jeff s. | Premières impressions |
Évaluation :

Storing a motorhome and the place is covered and has light and electric power to keep the battrries charged. 24 hour access and an array of security cameras.

APRIL A. | Expérience générale |
Évaluation :

Had nothing to complain about for the 4years our belongings were kept there so it was a great experience

Jim J. | Premières impressions |
Évaluation :

Tia done a outstanding job. Showing me all the variables sites that were available. Thank you young lady!

Mark v. | Premières impressions |
Évaluation :

Cory helped me, the day before i came in and another man helped me. 100% satisfied. clean and easy. Thank U all AT U-HAUL.

jerome h. | Premières impressions |
Évaluation :

This was a grateful experience , all I my concerns was address . Keep up the great work U-Haul. Jerome Harper Sr.

Korey K. | Premières impressions |
Évaluation :

Huge site, largest I’ve been to. But, it was also the lease staffed. In the two times we went in there there was only one person inside a line of maybe ten people waiting. Needs better staffing.

margaret s. | Expérience générale |
Évaluation :

Great service

JOHN R. | Expérience générale |
Évaluation :

Great people and great attitudes. Always helpful. I'll use them again.

aisha c. | Expérience générale |
Évaluation :

Unit was inside a climate controlled building, very secure and very nice for the price.

Keith M. | Premières impressions |
Évaluation :

As always excellent friendly service. Very helpful.

Dennis D. | Expérience générale |
Évaluation :

Always helpful, thanks!

Phillip M. | Premières impressions |
Évaluation :

Corie Lane had helped me setup my unit. He was very professional, knowledgeable, and kind just an all around swell individual. The facility is clean and very secure. My experience was great thanks.

Pam G. | Expérience générale |
Évaluation :

We did not visit the facility. We had 2 UBoxes delivered. We filled one and they came back to pick them both up. This could not have been any easier. They were friendly, helpful, prompt and perfect!

william p. | Premières impressions |
Évaluation :

All the people at the front desk were a great help. Wonderful customer experience !!

ADAM K. | Expérience générale |
Évaluation :

Excellent

tong y. | Premières impressions |
Évaluation :

Great service!

Kenneth H. | Premières impressions |
Évaluation :

Great staff, made it all simple and easy.

jeff s. | Expérience générale |
Évaluation :

Well maintained facility with good access.

Teneacha M. | Expérience générale |
Évaluation :

I had a great experience with this uhaul services. I have no complaints at this time.

Christopher H. | Premières impressions |
Évaluation :

I went to the Georgesville location early due to the fact I had no place to put my extra car since I moved. I want to say it was an excellent experience, your customer representative Corey is the best

Bryan W. | Expérience générale |
Évaluation :

Uncaring, unwilling to help or work things out, rude, stay away from this place.

Don G. | Premières impressions |
Évaluation :

Personnel was very helpful

ROLAND B. | Premières impressions |
Évaluation :

David, the general manager was very accommodating and friendly. Thank you for allowing us to use your dock for our incoming container!

Corrick W. | Expérience générale |
Évaluation :

Storage space has electrical outlet that did not work at all. electric should be provided twelve out of twenty four hours.

Kimberly W. | Expérience générale |
Évaluation :

Move in was easy and the manager took very good care of me. When I had a problem, it was addressed quickly. Move out was also extremely easy. It was a great all around experience.

Tyler K. | Réservation |
Évaluation :

A gentleman with a nametag labeled "owner" helped us initially, and we were very satisfied with his customer service. He passed us on to a female however, to finish who was slow, and poorly trained.

johnnie b. | Réservation |
Évaluation :

professional service from the gentleman that serve me.

Beverly W. | Expérience générale |
Évaluation :

Great place to store my stuff

Tikoyo J. | Expérience générale |
Évaluation :

A great place to store your stuff

Theresa P. | Expérience générale |
Évaluation :

There was no pro-rate refund when we moved out.

Gerald F. | Réservation |
Évaluation :

The staff was knowledgeable and fast. They explained how the system works and walked you through the process.

Collisha T. | Expérience générale |
Évaluation :

I absolutely loved it and if I needed to return they would definitely be my first choice

gayle m. | Expérience générale |
Évaluation :

Customer Service over the phone was awful. Staff on site excellent, but endless issues paying rental that ALWAYS cost me $!

JAMES J. | Expérience générale |
Évaluation :

This was very an outstanding storage space for the RV.

theresa r. | Expérience générale |
Évaluation :

It would definitely serve your purpose better if it were a 24 hour access!!

Noor M. | Expérience générale |
Évaluation :

Good Customerservice

Diana R. | Expérience générale |
Évaluation :

It was busy and the wait was 30 minutes, but other than the wait, we were served excellently.

James H. | Expérience générale |
Évaluation :

Great facility - convenient and clean. The people were very professional.

ali s. | Expérience générale |
Évaluation :

David Schumacher customer service was extraordinary

Dan B. | Réservation |
Évaluation :

Made reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!

DAN B. | Réservation |
Évaluation :

Made reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!

david j. | Expérience générale |
Évaluation :

The office people just seem a bit uptight, place is always busy, maybe short staffed & or overwhelmed. Maintained got a no cause of the alarm always going off every time I opened my unit.

John H. | Expérience générale |
Évaluation :

This place was amazing when ever I needed any help there was someone to answer my questions. Great facility and good hours to retrieve storage. Very affordable and well maintained.

robert m. | Expérience générale |
Évaluation :

Great covered storage for my motorhome. Just sold it so I don’t need storage any longer. Staff was courteous. Hours were adequate.

Angela L. | Expérience générale |
Évaluation :

They allowed me to get my storage container within a short time of it arriving. I appreciated that a lot!

LANJA S. | Expérience générale |
Évaluation :

I had an excellent experience using your climate controlled storage facility. The staff was very helpful and knowledgeable.

shelia a. | Expérience générale |
Évaluation :

A lock-out lock was put on my outside storage after being there for only 2wks. I still had over a month left Luckily someone was there to take it off.The alarm card stopped working. Moved out.

THOMAS A. | Expérience générale |
Évaluation :

This was my second cross country relocation & this UHaul facility was EXCELLENT!!!

Schena G. | Expérience générale |
Évaluation :

I would recommend Uhaul storage to anyone. My only complaint was they kept trying to bill me a month after I moved by stuff out.

Steven C A. | Expérience générale |
Évaluation :

Staff was incredibly friendly and professional. Only storage place I'll do business at.

Unhnee K. | Expérience générale |
Évaluation :

friendly service.

MATTHEW L. | Expérience générale |
Évaluation :

After moving out kept getting emails about past due amounts and the actions that you were going to take and contacting my old address. I called and spoke with different people multiple but contin

Deborah J. | Expérience générale |
Évaluation :

No problems at all

Jay Y. | Expérience générale |
Évaluation :

My storage area was a work in progress thus it was dusty leaving my property covered in dust. For the price I paid, I was not expecting this situation. I will shop around next time.

Jay T. | Expérience générale |
Évaluation :

Thank you for storage of my camper at your facility. Very nice place.

Non reviews have been submitted for this location.

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