Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District

8 176 évaluations

1230 N Gilbert Rd   Gilbert, AZ 85234
(S Of Baseline)

(480) 635-9103

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(480) 635-9103

1230 N Gilbert Rd
Gilbert, AZ 85234
(S Of Baseline)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B.  |  Premières impressions 
Évaluation :
5

I will recommend to my friend next time

JEAN CLAUDE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy f.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA L.  |  Expérience générale 
Évaluation :
5

It was a great experience the service people were friendly and knowledgeable and took care of everything I needed

ARTHUR K. 
Évaluation :
3

Was never told how much my total bill was

PATRICIA L. 
Évaluation :
3

I originally reserved a 9ft van at your location and was called during the week to inform me that my van wasn't available. They transferred my reservation to the main st and gilbert location which I was ok with but when I went to pick up my van on Saturday morning at the main and gilbert location, the place was closed all weekend. Very frustrating had to call and cancel that reservation and make a new one for a 10ft truck because 9ft van was not available. I was never given or offered my 50 $credit for not having my equipment ready even when it was guaranteed on the reservations. I use your location and services before and never had an issue before. Disappointing experience this time around.

ROGELIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RETTA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANETH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON R. 
Évaluation :
5

The employees were not friendly at first. I asked for help with the app and they acted like it was an inconvenience to help me. After we resolved the issue they were more pleasant. The van was not clean to U-Haul standards. It was dirty inside and out. I will not return to this location.

Suesann A. 
Évaluation :
5

No receipt. Still haven't seen final charges on the unit i rented.

FERRAL W. 
Évaluation :
5

Everything went so smoothly. No issues at all. Thank you

Rhonda G. 
Évaluation :
1

We try to use the scan an go app, but we always have to go to the desk!!

Victoria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MENARIS W. 
Évaluation :
1

On The Go Casino is a corporate acct. We rent once or twice each week. We attempt to utilize the "Scan and Go" feature, which is ideal for our company, as we are on a tight schedule. More times than note there is a problem with the process, and our manager has to spend time at the desk, which kills our business. If there is any way we can help to eliminate the desk visits, please let us know how. Thank you Louis Ramirez Vice-President On The Go Casino Inc. 602-617-3267

VICTORIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE H. 
Évaluation :
3

Usually everyone here is quite friendly and helpful. But the girl who hooked up my trailer for me this time was very curt, with no refresher explanation of how to hook up or unhook the trailer, and seemed put out when I asked for her help on adding the clip to my hitch. The girl that received my trailer after my week-long rental was the same. No receipt provided, no pleasantries, said she would email the receipt and never did. I had to call and ask for it a day later. I'm just usually so pleasantly surprised by the customer service at this location, but not this time.

WENDY Z. 
Évaluation :
3

We were given the run around for 2 days on getting our truck. We had cash so we paid a deposit and never received the deposit back from the drop off location in Elkhart Indiana

JENE F. 
Évaluation :
5

The process of picking the truck up online was Awesome!! It was so easy!!

Anna H. 
Évaluation :
5

Great staff very helpful

RODNEY S. 
Évaluation :
3

The pick-up went poorly. Truck was in the wrong location. Front desk employee was only moderately helpful. Other than that it was a good experience.

Seth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C. 
Évaluation :
5

Would definitely recommend and use again if we need to!

Julie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Lynn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
3

Terrible communication. I reserved a truck at the Elliot location and the truck wasn't there at my scheduled pickup time. They sent me to this location to pick up the truck and told me I would get 50 $off my order for the inconvenience. When I picked up the truck they were unable to apply the 50 $credit to the hold charge on my card, and they said they would apply the credit when I returned the truck. When I returned the truck, there was no manager to talk to about the 50 $credit. An employee told me a manager would call to discuss the final price. Nobody called. I called Monday, no manager available, person on the phone said the manager would call me the next day. No call, and I just got charged without any 50 $credit. Called again today Thursday and surprise there is still no manager available. Elliot location did not call the day of to tell me the truck was not available. This gilbert location did not honor the 50 $credit I was promised. Overall U-haul has poor communication skills between each other and with customers.

JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaise F.  |  Premières impressions 
Évaluation :
5

I've filled this out numerous times, with this same verbiage: I rent a Uhaul truck, for my business, about once a week, and have been for the past couple years. I think it's crazy there's not a business discount program, or, at least, a fast track checkout process. Before the pandemic, I had a great relationship with Penske, and had for years. Since the pandemic, I had to move to Uhaul, because of location of our new site and the nearest location of Penske. But, man you guys are WAY more expensive for me!!

CHAD B. 
Évaluation :
4

More people at the counter to speed initial check-in.

JUDITH W. 
Évaluation :
1

They would not let me pick up the trailer that I rented because it wasnt the truck that was on the agreement, but that was the only truck I had available at the time. The other truck was stuck in traffic. They put me behind hours because of thst B/S!

BRYAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brooke F. 
Évaluation :
5

Awesome location. Will recommend to anyone needing these services

GILBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
3

Let the customer know a lock does NOT come with the rental. Let the customer know they need to do the walk around when they get the keys AND it expires within a certain time frame. Provide a number where it takes you to an actual representative to assist you. Poor customer service. Happy with rental truck and dolleys.

DONNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HURLEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET H. 
Évaluation :
5

Great experience

WILTON G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kaylynn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HURLEY J. 
Évaluation :
5

Friendly staff. Rapid staff. A dude got a job in like two minutes.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILTON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ren B. 
Évaluation :
5

I don't know the guys name who helped us but he was super nice and helpful. He seemed so genuine and kind!

ASHLEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

personnel amical

Ted S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY S. 
Évaluation :
2

I should have received a refund since the initial hold charge was more than we used. I was charged a additional amount instead of a refund. I called the location and sat on hold. No one ever picked up I hung up after 20 minutes. I'll try again tomorrow.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T. 
Évaluation :
5

There was an employee who was taking a verbal abuse from a customer. I didn't catch his name. He was absolutely professional on every level, patience shown, and he never raised his voice or was belligerent like the customer. He was a great example of customer service with a challenging customer.

ERIC S. 
Évaluation :
5

I'm not sure I'd change anything, it was all good.

THEODORE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK S. 
Évaluation :
3

The truck was fine, employees are great if you don't mind waiting for them to finish playing on there phones… link for MOVING HELP!!! Horrible…

Michele F. 
Évaluation :
3

Too many trailer wiring issues. A problem almost every time. I rent 2 time per week. Reaching my limit.

Allison R. 
Évaluation :
5

The staff was AMAZING! Thank you!

MELLONIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel n.  |  Expérience générale 
Évaluation :
5

Everything went smoothly! Thank you!

LORI M. 
Évaluation :
5

Very quick drop off!

Ian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby W.  |  Expérience générale 
Évaluation :
1

We are On The Go Casino Corporate acct. We are attempting to utilize the phone pickup app. The keys were not in the box when we arrived. Also, we requested a 2" ball on the hitch, and a 1 7/8" was on it. We are on a very strict time line, and would appreciate being able to pickup and Go.

Victoria R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank A. 
Évaluation :
5

Nice trailer and great service from Chelsea. Thanks

tom S. 
Évaluation :
3

Have the equipment available at the location it was reserved at, instead of calling us 15 minutes before our reservation time to send us somewhere else. The website said the trailer was available at the original location, which is why I reserved it AT THAT LOCATION.

jacob R. 
Évaluation :
5

Very helpful staff and your gm was truly a great experience. She was helpful and answered all question we had.

Joshua T.  |  Premières impressions 
Évaluation :
4

Online booking did not allow for 24/7 rideshare contactless pickup. Waited outside for 1 hr to be helped with manager on-site and didn't ask if I needed help. All others were attentive and kind

april N. 
Évaluation :
5

Keep up the great work providing vehicles and equipment needed for moving families in our communities. Thank you for great customer service as well.

CHRISTINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN A. 
Évaluation :
5

Excellent service. All employees were very polite and extremely helpful.

Larry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC T. 
Évaluation :
5

The associates did a great job of getting us hooked up and ready to travel.

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY R. 
Évaluation :
5

The location was great. The staff helped me get in and out quickly. The only comment is once again Uhaul changed my reserved drop-off location to one much further from my house. It would be nice if Uhaul could find a way to honor their online reservations.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey N. 
Évaluation :
5

The customer service at this location has been first rate during all of the times I've used them, While the equipment has for the most part been serviceable it's been reasonable common to find small issues with the equipment, for example on the last rental of a 5X8 open trailer one of the gate retention chains was nonservice-able. Not a major issue but an easy one to fix and yet it hadn't been.

DANIEL S. 
Évaluation :
2

I pain for a dolley and it was not in the truck as they assured me it was. The employee with the red hair was very unprofessional and were rushing us out because she was “hot”.

KARLY G. 
Évaluation :
5

Wish I could have used it longer. So hot that we were not able to get everything completed. But that was the weather! Truck did great!

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

They took back the truck very quickly and very courteously

MICHELLE V. 
Évaluation :
5

S.O.

Bryon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB Z. 
Évaluation :
1

Representative was not well trained. Spoke with authority but gave the wrong information to me about whether my ubox was there. They all need training

Kimberly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY W. 
Évaluation :
5

Great service, staff helpful and knowledgeable.

BORISLAV D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean M. 
Évaluation :
5

Nothing service and truck were amazing thank you!

ANTHONY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD R. 
Évaluation :
5

Equipment was dented up but clean and worked fine. Customer service was excellent.

BRANDY B. 
Évaluation :
5

Missing running lights on left side of trailer.

JASON I. 
Évaluation :
5

Jennifer did an amazing job! The maintenance and service techs did an amazing job as well! Tjanks for everything

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BUCK D. 
Évaluation :
2

Representative was rude

BENITO R. 
Évaluation :
3

I dropped the trailer off before they opened. I than called uhaul to let them know. I was supposed to get a receipt emailed to me but never did.

SCOTT S. 
Évaluation :
3

The after hour return is problematic. I have rented from UHaul twice in the last 6 months and had the same issue. Your system only allows the automatic location to be entered. If you would allow us to type in the address where we returned the vehicle, I could have completed the return without being put on hold for 50 minutes. It was both annoying and a waste of valuable time. If I had been able to complete the return online manually, I would have rated my experience with 5 stars.

KATHLEEN G. 
Évaluation :
1

This company should strive to do better! Their trucks are in poor condition, we moved last night and it rained, my boxes full of electronics and paperwork were soaking wet. The truck had a leak on the roof! Isn't that the purpose of having a uhaul!? To protect your belongings from storms, snow or rainfall?

David F. 
Évaluation :
5

When I returned the rental it states to park and wait for a representative to come check the vehicle. I waited and no one came so I had to go inside. Just would have been good to know, so I didn't have to wait.

PAULA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer E.  |  Premières impressions 
Évaluation :
3

I was kept waiting outside in plus 105 degree heat when I called for assistance in getting into the storage building. There were several employees cleaning and preparing trucks in the front. I yelled across to them for assistance and every one of them ignored me. I went back inside because no one ever came to assist me. There was one person on the counter, no one to assist customers with needs other than renting!! I have rented here in the past and it was a breezy, seemless move in and move out. I would recommend simply because it is always so clean in the lobby and the units!

BONNIE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca M.  |  Premières impressions 
Évaluation :
5

Jennifer and her staff do an awesome job!

Dolores l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather D.  |  Premières impressions 
Évaluation :
5

My belongings were kept in the same storage at Uhaul for over 5 years. I went there from time to time to get an item. The facility was always very clean, accessible and secure. Even inside my unit, there was no sign of critters, bugs and even showed very little signs of dust. I'm glad we chose Uhaul, and I highly recommend.

BRADLEY L.  |  Expérience générale 
Évaluation :
5

This was an awesome storage facility Everyone was great, kind and professional especially the manager who signed me up for Storage Unit over a year ago

Towanda B.  |  Expérience générale 
Évaluation :
2

I made an online order for a 10x10 self storage unit. I also purchased a lock online so that I'd get it all done at one time, QUICKLY. My experience online was great. Everything was so easy to find and setup. I wish I could say the same about my visit to the store. I think the person who helped me was new or they were having a bad day. I wasn't greeted and I didn't feel welcomed. I explained why I was at the store, I was asked for my name and then I just stood there while she worked on it. There was a lot of awkward silence. I asked if everything was okay and she said yes and kept going. I got the vibe she might be having a bad day. I had the order number, to help finding my order. I kept offering it when nobody could find both of my orders. I had proof of all of this. I didn't know what was going on. This was frustrating. Another gentleman came to help the woman who was helping me. Apparently they wanted a 3rd contact phone number but weren't conveying the message to me. After a few minutes of trying to figure out what they were speaking about, I figured out they wanted a 3rd phone number, so i have then my mother in law's number and address. Why wasn't I asked for this online? What i really didn't like was that if I didn't provide this 3rd contact, i wouldnt be allowed to rent the unit. That needs to change! I almost walked out of your store. This next part was not their fault, but the system went down during all of this. I checked on my phone if your website was experiencing this, and yes, it had effected that too. I would've understood if I had been told something was a miss with the system. I happen to overhear the employees talking that the system was down, that's why I checked. The store didn't have the lock I ordered, so they gave me another one. Until I got out of store and was almost to my car. Someone found the lock type I had ordered. I gladly exchanged locks and went on my way. I've worked customer service for many years and I wasn't happy with the way I was treated. But I was also in a rush because I had to go to work. I could've been a bit more pleasant. I work at Chase Field and I still had to go home, get dressed and drive a half hour to downtown Phoenix. I just wanted to leave because I had to get to work. I still thanked everyone anyways when I left because they still helped me. I'm not mad and I have no reason to slander anyone. I don't want anyone fired! With all this stuff going on in the world, i don't want someone to lose their job over me. Give them another chance to make it right. I think they deserve another chance. This is how I recall my visit and unfortunately, my experience wasn't pleasant. I hope this can become a coaching experience for everyone involved and I hope that this would improve the customer service in the future, as I am now your customer with a storage unit. For how long will be determined by the level of customer service I recieve going forward.

Niccolai D.  |  Premières impressions 
Évaluation :
5

I was very happy with your service and your staff are great. Merci.

Inez R.  |  Expérience générale 
Évaluation :
1

Promised a unit. Called the day before to confirm and asked for a unit number. Was told they couldn't give me one until I showed up. Understood. Upon arrival, was told that they had no unit for me and that they couldn't/wouldn't do anything for me. Called by facility a couple weeks later asking if I was gonna keep using my storage unit. Wait what?! So you either had one and didn't care to give to me or you didn't have one but still wanted to charge me for one. Worst of it?! Their check in kid stole my AirPods out of the truck while I was returning it. They were on the key ring, I know exactly where they were. They denied and denied and didn't seem to care. Liars and thieves here. Beware!

Mark L.  |  Expérience générale 
Évaluation :
4

The Uhaul location in Georgia where l picked up the truck gave me a broken truck with a bumper hanging down. My dad drove the truck all the way from Georgia to Arizona and had to listen to the loose bumper flapping in the wind the whole entire way. When l mentioned it to the manager at the Gilbert Road location she didn't seem to care or want to take any responsibility for it.  Otherwise the Uhaul storage unit on Gilbert Road is a nice place. Clean and orderly. I just didn't appreciate Uhaul giving us a busted up truck to drive across the country in. That was NOT COOL!!

lamanda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilona M.  |  Expérience générale 
Évaluation :
3

The initial process of putting me in a small unit until a 10x10 was available went "ok", tried to correct tge phone number 3 times, call center and in person, still wrong primary #. Was advised to return after the 7/21 auction. Went back twice & called, 4 units available, nonposted, wasn't offered one. Frustrating on a fractured toe!

KAREN W.  |  Expérience générale 
Évaluation :
4

Very frustrating to never be able to speak to someone at the specific location, routing to a central person who know where , waiting on hold for sometime when your situation can't fit within computer prompts is unfortunate. My solution would be don't move! Staff once there were great,

Sandy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth c.  |  Premières impressions 
Évaluation :
5

I have been using U-HAUL for quite a few years, everything, such great service. I'm sure I'll be using you again. Thank you such great service, even during a crazy pandemic.

Margaret C.  |  Expérience générale 
Évaluation :
5

There are signs and ads everywhere saying 24 hour access and online promotes 24 hour access but it appears to only be true for equipment rental namely returns. The late hours did help but in Arizona, the sunless hours are the best to take advantage of and I was grateful for the 5am access to make up the time. I thank your facility for being there for me and my family.

Rachel O.  |  Expérience générale 
Évaluation :
1

Very, very poor customer service. Ordered a U Box in June to move items from storage unit into. I arrived ,after calling for 2 hours and no answers, to find out that my UBox was there with no cover. I was told that I couldn't get it and had to go to a different Uhaul. They could have CALLED me and told me that BEFORE I arrived. Then, after I can back with ubox and emptied the storage unit, I told them to close the unit account. They had the nerve to ask me if I emptied it, that people say that they moved out but didn't. I WILL NEVER GO BACK TO THIS PLACE!!!! They also keep losing my information and I had to give it to them over and over again.

kelly l.  |  Expérience générale 
Évaluation :
5

This facility is seriously understaffed, however, each time I visited or had a question I was met with a wonderful attitude and professionalism.

Dolores l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B.  |  Premières impressions 
Évaluation :
5

I was impressed by how helpful and cheerful the woman was who handled my set-up.

Rob S.  |  Premières impressions 
Évaluation :
2

Rude staff members. Robinson was very friendly and helpful though.

Kelly A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHADWICK K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM J.  |  Expérience générale 
Évaluation :
1

I noticed 5 workers! Not 1 said just a moment, someone will be with you shortly! Nothing 5 ppl, get to the counter no sorry for the wait! Nada, the young lady didn't have on a name tag. Smh

FALAINE C.  |  Premières impressions 
Évaluation :
3

Staff couldn't find my reservation even though I got them the number 3 times. After they found it I had to give them my information including card numbers again after doing it when I made the reservations. When I made the reservations (in the storage facility) I was told access hours were 5:30 am until 10:00 pm. Then, on the move in day I was told "office hours only 7am until 7pm." What is the correct hours? I was also told that there were 2 alarms for the unit, one at the door of the building and one on the unit it's self. After several minutes looking around a inside the unit I realized that that was some more incorrect information that I had been given. This place is not impressive.

kelly l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B.  |  Expérience générale 
Évaluation :
5

Very pleased with the gal who helped me, very knowledgeable. Unlike the gentleman who sold me boxes with the wrong metal rods

Sandy M.  |  Premières impressions 
Évaluation :
1

Stood an hour and a half in line to find out you gave me a 5x5 when I had a confirmed 10x15. Ridiculously bad service and I believe it was an intentional switch since you didn't have any storage units left.

Carly B.  |  Expérience générale 
Évaluation :
2

Staff rude

Justin S.  |  Expérience générale 
Évaluation :
5

Chelsea was amazing, she was part of the solution, not the problem, love people that think outside the box. Thank you Chelsea:)

Karen C.  |  Online Move In 
Évaluation :
5

Greatly maintained facility. Staff was very lenient during COVID when I was behind and gave me time to catch up on payments. Saved me a great deal in the long run. Excellent place!

Eric D.  |  Expérience générale 
Évaluation :
5

Shawn was great and handled all of my problems in a timely manner and was so nice and helpful.

TEKELA B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN W.  |  Expérience générale 
Évaluation :
5

Awesome customer service! Everything was a breeze!

Jennifer H.  |  Premières impressions 
Évaluation :
5

My only problem at this location, when you call in. The phone is routed somewhere where it just repeats the message machine over and over I've been on hold for 15 minutes no one ever came back to talk to me. Other than the phone communication U-Haul I will recommend again

jacob G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B.  |  Premières impressions 
Évaluation :
2

Canceled my unit shortly after it renewed and they don't even prorate the rent. Won't even get a storage unit from U-Haul again.

Mitchell B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
3

You are too expensive.

Brian S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica R.  |  Online Move In 
Évaluation :
5

Great place and super friendly staff.

Jason G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

holly s.  |  Expérience générale 
Évaluation :
3

The young man was friendly on the phone. The young lady I spoke to previously was not. I've had these 2 storage units for 22 years. Questions don't apply as I did it on the phone. I haven't seen the storage units in 22 years. Profile won't let me change addresses. Ellen clinkscales 9118 oak pride ct. Tampa, fl 33647

ELLEN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontae H.  |  Expérience générale 
Évaluation :
5

Thank you so very much

MARK W.  |  Premières impressions 
Évaluation :
5

I reserved a storage unit online, however when I got the location I requested they didn't have one, so Heather from the mesa loc, called an Angel named Chelsea at Gilbert/Houston loc and they had one. As usual very competent , friendly & very patient. Thank you ! That all deserve raises!

Margaret C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsa O.  |  Expérience générale 
Évaluation :
4

Merci

william d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

destiny r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret c.  |  Expérience générale 
Évaluation :
5

Both gentlemen who helped me were very courteous and knowledgeable. I did not feel rushed or uncertain about any part of the process. Thank you to both of them.

HEATHER R.  |  Premières impressions 
Évaluation :
5

although I did not ultimately need the storage locker, it was the best customer service I have had in a long time. The staff is very friendly and helpfull. I would recommend them every time.

Leah J.  |  Online Move In 
Évaluation :
3

Representative told us the unit was to the right out of the office, our unit was not in there. I went back into the office for help as we had not seen another busilding when we drove in. I waited in line 10 minutes and we started to drive away when we saw the other building and went in to see the unit. The alarm went off when we cut the lock string to see the unit. We still are not sure what to do when we return to put things in the unit.

Nancy P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W.  |  Expérience générale 
Évaluation :
5

Chelsye was very cordial an welcoming she show me the facility and make sure that I wasn't lost show me how to open the doors and how to deactivate the alarm I am really grateful for that.

Rita C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Expérience générale 
Évaluation :
3

The manager was very quick to assumptions and calling the cops, didn’t care about being discreet about anything anyone was doing, usually I have a good experience, this one no one could do anything without a manager.

Nicholas C.  |  Expérience générale 
Évaluation :
5

Shawn was incredibly knowledgeable and helpful!

camille c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas F.  |  Expérience générale 
Évaluation :
1

Dealing with this uhaul was a nightmare. The people including the operational manager were rude unprofessional people. I am so glad that I no longer have to deal with these people any longer.

Erin W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V.  |  Expérience générale 
Évaluation :
5

Good service and good staff!

SACHIYO T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D.  |  Online Move In 
Évaluation :
5

Thank you so very much

Inez R.  |  Premières impressions 
Évaluation :
5

Great friendly service from the stall the unit was clean and so was the building.

holly s.  |  Premières impressions 
Évaluation :
5

Merci

Marcigtan w.  |  Expérience générale 
Évaluation :
5

Keep up the good work!!!!

KEVIN J.  |  Premières impressions 
Évaluation :
4

in a miscommunication I was billed for unit instead of a hold /reservation. I mentioned it to the staff member when I changed unit sized and inquired about the charge, it was indicated that was a hold not charged, when infact i was charged. However, the manager caught the error and contacted me and processed the refund immediately. problem resolved

Amy S.  |  Online Move In 
Évaluation :
5

The woman that helped me was fantastic I really enjoyed my stay

Robert W.  |  Premières impressions 
Évaluation :
5

You guys are rockstars! I appreciate the way I was credited late fees and worked qith qhen I fell behind on the last unit. I had 3 for several months, your crew was always a pleasure to speak with.

Angela C.  |  Expérience générale 
Évaluation :
5

The personal very friendly and kind thank you so much excelent location and service keep up the good work.

Abigail m.  |  Premières impressions 
Évaluation :
5

Very easy to reserve moving equipment and storage space. Pre-registration and pickup was quick and efficient.

George L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA MARIE P.  |  Expérience générale 
Évaluation :
5

Expensive but secure and taken care of.

Rignon F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M.  |  Expérience générale 
Évaluation :
5

Smoothe as silk

todd b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE L A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWEN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim c.  |  Premières impressions 
Évaluation :
5

very clean and professional.

Kathryn T.  |  Premières impressions 
Évaluation :
5

Everyone was very polite and very helpful. I was very impressed with everything. The staff was very kind to me and helped me with what I needed.

Diana T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITNEY W.  |  Premières impressions 
Évaluation :
3

despite everything with the facility itself being just fine, i was very disappointed with the overall booking process. I initially "reserved" it when I reserved the truck, only to get a call the next day i confirmed my reservation and provided a credit card for payment, and received a confirmation email. i then recoeved multiple follow up calls to cinfirm my move in date over the next few days, so mich that i emailed back my email confirmation reaffirm i still had my reservation, which i got another response confirming, and after all that, still did not have any reservation booked on my arrival. the whole experience prior to the actual move in was quite frustrating.

LUIS C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B.  |  Premières impressions 
Évaluation :
3

Recent issue was trying to get a new unit. Had to come in twice to get it completed. Yes it was over the holiday. But eventually it was done.

karen o.  |  Premières impressions 
Évaluation :
5

The guys were great! Got an easy to get to unit and having the carts was amazing! 4 hours of loading a 20 ft truck and we were unloaded in an hour and a half! Great experience!!

Michell B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rignon F.  |  Premières impressions 
Évaluation :
5

Tanner was great, he knew his stuff and didn't try to force any extra equipment on me! Very friendly!

Brittany M.  |  Premières impressions 
Évaluation :
5

The store representative did a tremendous job, especially patiently helping me find the best storage unit for my needs. The 15 ft truck was perfect as well.

William D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

indirah b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontae H.  |  Premières impressions 
Évaluation :
5

Management and staff were awesome even though this is the more expensive option we decided to go with this because of them

Ryan C.  |  Premières impressions 
Évaluation :
5

Staff, especially Chelsea, were exceptionally friendly and courteous and helpful!

ROBERT E.  |  Premières impressions 
Évaluation :
5

The staff allowed me and a family member to unload in stages, trailer first and then van. Also let us take a much needed lunch break.

Stewart W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon C.  |  Premières impressions 
Évaluation :
5

Every one there was very nice helpful n explains every thing to if u have questions or need any thing

RITA Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine E.  |  Premières impressions 
Évaluation :
4

I feel submitting 3 telephone numbers to contact me and my State Farm policy number to ensure rental coverage is a little much and intrusive. I can understand 2 numbers and contact information for my State Farm agent but the policy number is getting too personal.

mary m.  |  Premières impressions 
Évaluation :
5

I got a discount for getting a unit by the window for advertising. Unfortunately the units in the window are also 20degrees hotter. And the lights for the advertising stick out to far into the walkwa

Edgar O.  |  Premières impressions 
Évaluation :
5

Very courteous and knowledgeable.

Iona D.  |  Premières impressions 
Évaluation :
5

Very efficient and friendly personnel. I chose the right place.

Maggie R.  |  Premières impressions 
Évaluation :
5

All the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!

thelma louise t.  |  Premières impressions 
Évaluation :
5

Very friendly

Nicholas C.  |  Premières impressions 
Évaluation :
5

Very friendly and easy to rent from.

Justin A.  |  Premières impressions 
Évaluation :
5

Very efficient, kind and helpful. Thank you!

Nicole S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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