Customer Reviews for U-Haul Moving & Storage at Glenbrook

7 686 évaluations

4611 Coldwater Rd   Fort Wayne, IN 46825
(1 block north of the mall on Coldwater rd)

(260) 483-1165

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(260) 483-1165

4611 Coldwater Rd
Fort Wayne, IN 46825
(1 block north of the mall on Coldwater rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Jennifer and Lucas were absolutely amazing!!! They were very personable and even though I was very complicated and it seemed like nothing was going right as far as my U-Haul rental and storage rental they were very patient and helped me out tremendously. They both went above and beyond in order to help me and definitely deserve recognition and a raise :) Will definitely be Referring everyone to them over at the U-Haul Glenbrook store!!! Tremendously satisfied with the customer service I received and if you ever lost these two you would definitely be losing a huge asset to the company.

CORTNEY S.  |  Premières impressions 
Évaluation :
1

The employee scratched our bumper removing the hitch. I would request a refund to fix the scratch on our bumper.

JESSICA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

The online rental process was sort of tedious as there were many steps and it took a while to complete each step.

Colton A. 
Évaluation :
5

The staff there was super nice and very helpful

Micheal H. 
Évaluation :
4

Quick and easy!

Jay F. 
Évaluation :
5

The service I received from your personnel was excellent. She proficient and friendly. I cannot overstate how fortunate you are to have her working for you.

Stephen F. 
Évaluation :
5

Pickup very efficient and quick. Sales representative explained and demonstrated everything needed for a safe trip.

Kenton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

Mostly I had a rough time because the mobile pickup and return process via the U-Haul site is spotty and randomly boots me out, terminating the application process and forcing me to go inside for help or struggle to get it to work by sheer chance. Wi-Fi access at location or at least a stable app would be appreciated in making sure nothing gets missed during the whole renting process.

Madison S. 
Évaluation :
3

This time we had a unique experience, I hope. We had scheduled to pick up a trailer at 7:30am as we had a 9 hr drive after loading the trailer. Whoever was scheduled to work didn't show up and we had to wait until approximately 8:45am (I think) for someone to show up. Having said all that, the guy that did show up took care of us in a most excellent way.

KEVIN A. 
Évaluation :
5

I was very happy with the service by Desiree.

Lawrence F. 
Évaluation :
2

Well I am very upset about my rental I done a reservation online and it said to pay 67,00 $ to pick up my moving van and when I got there they said it was 90 something dollars so I didn't have enough money on my card to rent the one I needed then they wouldn't take cash so I had to change which truck I wanted to one I didn't want and had to pay more for mileage then I wanted too. Then I filled it up on gas and returned it to the same location after I was done and got charged for 2 gallons of gas as well the woman was very rude with me as well when I asked her why I got charged for gas when I just filled it back up before I got there all I drove was 3 1/2 miles to U-Haul after filling up . Just very disrespectful service at this location

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND A. 
Évaluation :
3

I rented a truck at 630 and returned it after they was closed and they told me I had to check it in or I would be charged 20 if they had Todo it that is f***Ed up .53.00 for 2 hours

Sean F. 
Évaluation :
5

I got my truck with the self guided process it was easy & quick! Only con is they were out of dolly's and i needed one really bad!

Brittany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

Error message on mobile check- in. Added 15 min to wait time. Need to improve user friendliness of software.

Terry R. 
Évaluation :
1

Please let it be known that my one star rating is not for the Coldwater Road location but for your East Washington location who's monumental screwup lead me to the Coldwater store to begin with. I was running a little bit late, as can happen when you move with small children and animals. I arrived at the store before the hour window of losing my reservation, however the service was so poor at the store I stood in line and waited long enough that it crossed over my hour and they ditched my reservation all because your store employees weren't copping enough to handle one other person in front of me in a timely manner to get me checked in to make my deadline. As a result of this I got screwed out of the size of the truck that I wanted had to go to a different store even though they had my truck sitting right there and refused to give it to me. I understand that I was running a little bit late but I was there in plenty enough time had you had employees that could do their job correctly. As a result of this my entire day was completely screwed up, I had to make three trips instead of one because of getting screwed out on my truck size and I blame you. I will NEVER do business with you again and I will NEVER recommend anyone to do business with you. It's painfully obvious that you don't give a shit about your customers and at best you half ass clearing up your mistakes at the expense of the customer. The Coldwater Road store was incredibly efficient I was in an out with a truck from that store in HALF the time it took for someone to even greet me at the Washington location.

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack B. 
Évaluation :
3

Attitude because of needing truck another day, never got that from other location I usually rent from and paying 50 dollar fee to do so. I would think they would be happy unit it is rented.

Ronald N. 
Évaluation :
4

Service desk employees were very nice and quick to get you taken care off

James W. 
Évaluation :
2

Don't try and give the worst looking trailer to someone driving 3k miles across the US and make them point out the blatantly obvious signs of something not going to make the trip in one piece

Sierra M. 
Évaluation :
4

Trailer wiring on your trailers are awful. It took forever for the tech to get them to work.

Jeffrey K. 
Évaluation :
5

Very friendly and helpful.

Keith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
1

We are ere ask to online register dyer for CoVID protection. We did & still had to wait over 1 hour time pick up keys in a place where nobody wearing masks! I'm a cancer patient so this was not a healthy environment!

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria W. 
Évaluation :
5

Service at the counter was outstanding. This is a really great location.

Martin D. 
Évaluation :
5

I pre-paid and checked in online the night before, but the customer service rep who helped was incredibly quick and thorough and answered all of my questions.

Jessica G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred W. 
Évaluation :
5

Not my normal rental location and I was very impressed with the staff. Friendly and efficient. Store and equipment were clean. Its just a few extra miles to their location and I'm considering making it my new "home base".

Cynthia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Byron B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
5

Everyone was on top of it. Long line but attendants were efficient, knowledgeable and patient with everyone. Line moved faster than I Anticipated. They all had nice personalities and very professional. I will use this location again

Nikia L. 
Évaluation :
5

This location was great. I'm very disappointed though that our pickup and drop off location were changed without giving us notice. On top of that my phone number was marked as out of service when it was not. Some communication would have been nice.

Jennifer P. 
Évaluation :
3

Give a refund on one way rentals when the renter does not use the equipment for the entire time. Flat rate charges only ensures that people are not repeat customers just as it did with me with this rental.

Stephen M. 
Évaluation :
5

Everything was great . Thank you

Robert K. 
Évaluation :
5

online after hours return service needs a ton of improvement.

Dennis L. 
Évaluation :
5

Desiree and her team are amazing. Wven though I was 30 minutes late for my pickup time, the team had my truck ready for me to leave right away. I appreciate the this team very much. We had a few laughs and I was on the road. When I came back. I was able to drop off the truck and quickly check out. The store was very clean and all team members were pleasant. It is refreshing to see people that enjoy their job and strive to make our move quick and effortless. The storage facility is also a bonus on site for quick storing and ease of dropping off the truck. Thank you Desiree for making my day. I will be back for any needs in the future.

MICHAEL P. 
Évaluation :
4

The check-in and return process via phone was awful. So confusing and time-consuming. Only one person was working the desk, which led to lines, frustrated customers and lots of standing around waiting for help. I have no problem with the equipment, just with the process to get your vehicle, which took far longer than it should have.

Renee W. 
Évaluation :
5

Sometimes getting more workers to make the time spent there less, as time is money. Overall great service though.

cynthia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
3

I wasn't able to check-in online and went in the office for help. The guy was very helpful. However, the woman working was extremely rude to the person she was helping in addition to her co-worker, I ended up called customer service, was on hold for 8:26 and the agent hung up before talking to me. I went back inside to get help and the same rude woman told me to call customer service. I was 1,5 hrs late to my destination. Myself, my family, and many others will not be using U-Haul services at this location.

CHRISTINE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

No improvement is necessary.

Tony B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sandra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMER M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cornelius H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla L. 
Évaluation :
1

Employee rude and was no help

Cathy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

No improvement is necessary.

Tony B. 
Évaluation :
5

Tristan was friendly and asked the questions about my vehicle and the one I was going to tow to make sure I got the right car hauler. He hitched the car hauler to my truck and answered my questions. When I returned the trailer, he helped get it unhooked and used his phone to check it in and aghast the amount charged due to my early return.

Herbert A. 
Évaluation :
1

My truck was very old. Very odd to drive. The side mirrors didn't stay in place. Loud engine. And over all just a very old, not to be expected vehicle. I expected more.

Nicholas P. 
Évaluation :
3

The employees at the store were very helpful. The online access to picking up and dropping off the UHAUL equipment was terrible. It was difficult to navigate and very time consuming.

Andrew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seth N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Very friendly and a very easy process.

CHAD R. 
Évaluation :
5

A waiting room area of some sort would be great.

tonya R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allysha T. 
Évaluation :
4

The app wouldnt allow me to take a picture for drop off after hours. Luckily met a worker that helped take care of the situation.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick W. 
Évaluation :
3

The customer service at this location was good. Although, the vehicle was the worst I have ever rented from U-Haul. There was a lot of wind noise from the top of the driver door, something rattling on the driver side and the front end shook terribly at about 65mph.

Jeremy Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Don't be rude to your customers. There was a lot of people not telling me what was going on and just walking away without saying "wait just a moment please" or anything like that.

Brittney J. 
Évaluation :
5

Do not charge such outrageous amount.

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Service member was very helpful with diagnosing a blown fuse in our truck.

Philip H. 
Évaluation :
5

Pick up was quick and the woman working the counter was friendly which was nice to see. I did the movie drop off using my smartphone and it was very convenient. The trailer was just what I needed and I can't complain about the price. This was my first time renting from U-Haul but I'll be back when I need something. Very satisfied!

Derek M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
4

Have more visible signage on Coldwater road.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony J. 
Évaluation :
4

Improve your reservation system. My original reservation was lost. Secondary location handled this issue.

DAVID W. 
Évaluation :
5

I was very impressed with the inventory of helpful moving items the store contained. I now know where to go should I require items for another move. The packages of colored tape indicating which room a box should go to really caught my attention. They also had the forearm and shoulder lift systems. Just a really great inventory selection.

Kathy B. 
Évaluation :
4

The interior of the truck could of been cleaner.

Chad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL C. 
Évaluation :
5

Have used this location numerous times before. Always pleasant & helpful staff behind the counter. Truck has always been ready as reserved. Clean truck & furniture pads always freshly laundered. Highly recommendâ€"â€"â€"-will use again.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK F. 
Évaluation :
5

The Truck Share 24/7 is convenient but takes quite a while to navigate when picking up your truck. Perhaps warning folks that it will take half an hour or so to get it done and be approved would be good. I bought a propane tank 3 years ago and it came with a first fill-up for no charge. I purchased two more yesterday on returning the truck and the price was 5 $more for each with a separate charge for propane. The website didn't say anything about that.

Edward C. 
Évaluation :
5

Nothing ! Outstanding customer service !

Terry J. 
Évaluation :
4

It took a long time to complete I dropped car off at 10 for a 10:30 appointment and had been told it would take 3 to 4 hours it completed at 5 pm and then took 30 minutes to check out. I was also surprised that the wiring pigtail does not exit vehicle but using trunk I guess you have to shut the tailgate on it when you use it?

Jonathan B. 
Évaluation :
5

Le service à la clientèle était génial. But the truck was left dirt amd had no working air conditioner. Radio didnt work and the windows were hand crank. Passenger mirror was unable to adjust making it difficult to see out the passenger lanes. The truck leaked all over my furniture and mattress. I showed the check in attendant that water still remained in the truck amd showed him where it was leaking.

MICHAEL P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CODY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP P. 
Évaluation :
1

Money was taken out 3 times and I was charged more at the end and the other money was not put back into my account

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M.  |  Expérience générale 
Évaluation :
3

Customer service couldn’t leave more to be desired.

Melanie K.  |  Expérience générale 
Évaluation :
5

Josh went above and beyond for me today. Product is important but customer service is key. Josh is the reason I will use this location in the future and will recommend to friends.

Robin F.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alex M.  |  Online Move In 
Évaluation :
3

I tried to book larger unit, which the app said was available. When I went in to get unit, was told unavailable. The unit I got wasn't much bigger than my closet. No elevators which it said facility had. No one answered the 24/7 call button.

Janet B.  |  Premières impressions 
Évaluation :
5

Friendly in Fort WYne Indiana

Amy M.  |  Premières impressions 
Évaluation :
5

Great and friendly staff

Angelia R.  |  Premières impressions 
Évaluation :
2

Unit not the size I was told it was going to be

Johnathan P.  |  Online Move In 
Évaluation :
5

Great staff. Very friendly. Helpful and knowledgeable

CYNTHIA S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany E.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruby M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRYAN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger H.  |  Premières impressions 
Évaluation :
5

Desmond and Larry were awesome! They were very courteous and meticulous, and expertly fit my furniture/boxes into a 10x10 storage unit - which was quite a challenge! Will use them again for sure!

Kristi M.  |  Premières impressions 
Évaluation :
5

Helpful, professional staff

Rachel J.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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