Customer Reviews for U-Haul Moving & Storage at Glenbrook

7 743 évaluations

4611 Coldwater Rd   Fort Wayne, IN 46825
(1 block north of the mall on Coldwater rd)

(260) 483-1165

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(260) 483-1165

4611 Coldwater Rd
Fort Wayne, IN 46825
(1 block north of the mall on Coldwater rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great Lady that check in and out Great service

James L. 
Évaluation :
5

All good

Timothy R. 
Évaluation :
4

Windshield dirty...no fluid for wipers. Sticky stuff spilt on cup holders and side if driver's seat...I cleaned that up. Personally at both places were great.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey G. 
Évaluation :
5

Try not to sell your collision insurance so much when I tell you I purchased special coverage with my insurance.

Zelimir T. 
Évaluation :
5

The truck need an wheel alignment really bad. I had to drive at the 10 o'clock position to drive straight. Also the radio volume dial did not work. Luckily it was for a local short move and not a long one. People were great…truck just needed to be serviced and inspected.

Jason S. 
Évaluation :
5

fast, friendly, efficient service provided. vehicle very clean and well maintained.

Stanley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLEN L. 
Évaluation :
5

The U-Haul Glenbrook location is convenient, and the staff were extremely helpful in processing my return. They work hard for me every time I have used this location, so that is why I return there.

GREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Everything went great. Clean cab area, good heater, clean & empty truck area. Wish our 4 hr use of a $19,95/ day truck didn't cost us $150! You can't help the gas prices, but mileage was costly. (Drove from Ft Wayne to Angola & back to Ft Wayne). But overall it was what we needed, & it did the job, & that's what matters. It would help the next customer to reevaluate your charges, & make some reductions.

Rex B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luther G. 
Évaluation :
5

Not really anything, people are great, if they could lower the prices. :-)

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
4

Make sure each truck has the ramps in it , I was very disappointed my son kept hitting his leg on the trailer hitch

Sandy P. 
Évaluation :
4

Improve app for returning equipment. I had to do it 5 times, app kept shutting down on me. It did not save any progress, made it to payment screen 4 times, yet had to redo.

Carmine V. 
Évaluation :
2

Make sure the vehicles have a proper alignment

Martin M. 
Évaluation :
2

Completely understaffed. Trailer had a pile of sawdust in it when I got to my house to move the furniture. Employee damaged the rear of my vehicle because they park their trailers on a downward incline and the employee lost control of the trailer when he took it off my car. The trailer tongue filled into the rear door of my Jeep Compass. The employee took responsibility but the fault is on the person who decided to park trailers on a slope. Bad management. I file a claim but haven't heard anything from U-Haul or the location manager.

Donald W. 
Évaluation :
5

Great people and very easy transaction

Terry M. 
Évaluation :
3

Reserved a storage unit, but was not available at check-in. Needed a larger unit that was available, so I let it slide, but that's a huge problem. I asked ahead of time if I was guaranteed the unit I reserved and was told yes. This was not the case.

Adam M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY B. 
Évaluation :
5

I was impressed by the staff as usual. I've used this location several times before and always have the best customer service.

Michael Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM M. 
Évaluation :
3

Attendant had a poor attitude, unhelpful, sarcastic and rude. We had an issue and he spun circles avoiding answering the question. Start to finish was a nightmare

Brittany P. 
Évaluation :
5

Website more friendly usable.

BRIAN B. 
Évaluation :
4

Not happy with the vehicle .... no leg room (GMC) ... no cruse control ...no tilt wheel ... door window handle falls off ... lousy alternative for a long hall.... radio sucks ... very noisy

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Nothing I can think of. In 6 months I made two moves and the prices and customer service are the best. Moving is stressful and the team at Uhaul on coldwater road care. I had a Penske truck quoted and canceled it because no easy way to speak to someone and price was very high. Please continue to take care of your employees and treat them really good because that gets passed down to us the customer. Merci

Rhonda B. 
Évaluation :
1

I will never recommend U-Haul to anyone. Everything about this experience from start to finish was a complete disaster. The website timed out repeatedly and the picture and scanning functions do not work properly on the “24/7 pickup and drop-off” portion. I had to verify my identity nearly 5 separate times. This online process took nearly an hour to complete. The only reason I wouldn't recommend this specific location to a friend is because the employee there verbally insulted another client right in front of me. Yikes!

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Very friendly staff picking up and dropping off equipment. Great work!

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
3

Make sure they don't go inside. Lady was rude.

Harold R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin B. 
Évaluation :
5

Had reservation at Penske. Walked in to pickup truck, was told "system was down" and they couldn't give me the truck, "nothing they could do." No attempt to help. Called Uhaul and within 9 minutes had a truck located, 6 miles away, ready to go, on a Sunday. It was $10 less and less per mile also, with a pro team and checkout in 6 minutes. Will never rent anywhere else again.

Brian A. 
Évaluation :
4

The mobile check in process was frustrating and cumbersome.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
1

Return was very confusing and they order had me renting 2 units and I only rented 1. Which they said I owed $340 for missing unit. Service person indicated she old take care of it, no receipt given or the return of the dolly. Dolly worked fine

kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
5

Major water leaks into the trailer. Most of my stuff was wet once arrived at destination

Trey W. 
Évaluation :
3

The lady who waited on me was excellent.

Judy B. 
Évaluation :
5

Amazing facility that’s heated WITH a bathroom

John D.  |  Premières impressions 
Évaluation :
5

The particular 5x9 trailer I rented was dirty obviously auto engine scrap parts and rust all over the floor. It should have been swept out by the last customer that used it. But as always the service and employees were exemplary. It's always a positive visit at this location.

Lynn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence F. 
Évaluation :
5

Jennifer and Lucas were absolutely amazing!!! They were very personable and even though I was very complicated and it seemed like nothing was going right as far as my U-Haul rental and storage rental they were very patient and helped me out tremendously. They both went above and beyond in order to help me and definitely deserve recognition and a raise :) Will definitely be Referring everyone to them over at the U-Haul Glenbrook store!!! Tremendously satisfied with the customer service I received and if you ever lost these two you would definitely be losing a huge asset to the company.

CORTNEY S.  |  Premières impressions 
Évaluation :
1

The employee scratched our bumper removing the hitch. I would request a refund to fix the scratch on our bumper.

JESSICA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

The online rental process was sort of tedious as there were many steps and it took a while to complete each step.

Colton A. 
Évaluation :
5

The staff there was super nice and very helpful

Micheal H. 
Évaluation :
4

Quick and easy!

Jay F. 
Évaluation :
5

The service I received from your personnel was excellent. She proficient and friendly. I cannot overstate how fortunate you are to have her working for you.

Stephen F. 
Évaluation :
5

Pickup very efficient and quick. Sales representative explained and demonstrated everything needed for a safe trip.

Kenton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

Mostly I had a rough time because the mobile pickup and return process via the U-Haul site is spotty and randomly boots me out, terminating the application process and forcing me to go inside for help or struggle to get it to work by sheer chance. Wi-Fi access at location or at least a stable app would be appreciated in making sure nothing gets missed during the whole renting process.

Madison S. 
Évaluation :
3

This time we had a unique experience, I hope. We had scheduled to pick up a trailer at 7:30am as we had a 9 hr drive after loading the trailer. Whoever was scheduled to work didn't show up and we had to wait until approximately 8:45am (I think) for someone to show up. Having said all that, the guy that did show up took care of us in a most excellent way.

KEVIN A. 
Évaluation :
5

I was very happy with the service by Desiree.

Lawrence F. 
Évaluation :
2

Well I am very upset about my rental I done a reservation online and it said to pay $67 to pick up my moving van and when I got there they said it was 90 something dollars so I didn't have enough money on my card to rent the one I needed then they wouldn't take cash so I had to change which truck I wanted to one I didn't want and had to pay more for mileage then I wanted too. Then I filled it up on gas and returned it to the same location after I was done and got charged for 2 gallons of gas as well the woman was very rude with me as well when I asked her why I got charged for gas when I just filled it back up before I got there all I drove was 3 1/2 miles to U-Haul after filling up . Just very disrespectful service at this location

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND A. 
Évaluation :
3

I rented a truck at 630 and returned it after they was closed and they told me I had to check it in or I would be charged 20 if they had Todo it that is f***Ed up .53.00 for 2 hours

Sean F. 
Évaluation :
5

I got my truck with the self guided process it was easy & quick! Only con is they were out of dolly's and i needed one really bad!

Brittany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

Error message on mobile check- in. Added 15 min to wait time. Need to improve user friendliness of software.

Terry R. 
Évaluation :
1

Please let it be known that my one star rating is not for the Coldwater Road location but for your East Washington location who's monumental screwup lead me to the Coldwater store to begin with. I was running a little bit late, as can happen when you move with small children and animals. I arrived at the store before the hour window of losing my reservation, however the service was so poor at the store I stood in line and waited long enough that it crossed over my hour and they ditched my reservation all because your store employees weren't copping enough to handle one other person in front of me in a timely manner to get me checked in to make my deadline. As a result of this I got screwed out of the size of the truck that I wanted had to go to a different store even though they had my truck sitting right there and refused to give it to me. I understand that I was running a little bit late but I was there in plenty enough time had you had employees that could do their job correctly. As a result of this my entire day was completely screwed up, I had to make three trips instead of one because of getting screwed out on my truck size and I blame you. I will NEVER do business with you again and I will NEVER recommend anyone to do business with you. It's painfully obvious that you don't give a shit about your customers and at best you half ass clearing up your mistakes at the expense of the customer. The Coldwater Road store was incredibly efficient I was in an out with a truck from that store in HALF the time it took for someone to even greet me at the Washington location.

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack B. 
Évaluation :
3

Attitude because of needing truck another day, never got that from other location I usually rent from and paying 50 dollar fee to do so. I would think they would be happy unit it is rented.

Ronald N. 
Évaluation :
4

Service desk employees were very nice and quick to get you taken care off

James W. 
Évaluation :
2

Don't try and give the worst looking trailer to someone driving 3k miles across the US and make them point out the blatantly obvious signs of something not going to make the trip in one piece

Sierra M. 
Évaluation :
4

Trailer wiring on your trailers are awful. It took forever for the tech to get them to work.

Jeffrey K. 
Évaluation :
5

Very friendly and helpful.

Keith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
1

We are ere ask to online register dyer for CoVID protection. We did & still had to wait over 1 hour time pick up keys in a place where nobody wearing masks! I'm a cancer patient so this was not a healthy environment!

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria W. 
Évaluation :
5

Service at the counter was outstanding. This is a really great location.

Martin D. 
Évaluation :
5

I pre-paid and checked in online the night before, but the customer service rep who helped was incredibly quick and thorough and answered all of my questions.

Jessica G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred W. 
Évaluation :
5

Not my normal rental location and I was very impressed with the staff. Friendly and efficient. Store and equipment were clean. Its just a few extra miles to their location and I'm considering making it my new "home base".

Cynthia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Byron B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
5

Everyone was on top of it. Long line but attendants were efficient, knowledgeable and patient with everyone. Line moved faster than I Anticipated. They all had nice personalities and very professional. I will use this location again

Nikia L. 
Évaluation :
5

This location was great. I'm very disappointed though that our pickup and drop off location were changed without giving us notice. On top of that my phone number was marked as out of service when it was not. Some communication would have been nice.

Jennifer P. 
Évaluation :
3

Give a refund on one way rentals when the renter does not use the equipment for the entire time. Flat rate charges only ensures that people are not repeat customers just as it did with me with this rental.

Stephen M. 
Évaluation :
5

Everything was great . Thank you

Robert K. 
Évaluation :
5

online after hours return service needs a ton of improvement.

Dennis L. 
Évaluation :
5

Desiree and her team are amazing. Wven though I was 30 minutes late for my pickup time, the team had my truck ready for me to leave right away. I appreciate the this team very much. We had a few laughs and I was on the road. When I came back. I was able to drop off the truck and quickly check out. The store was very clean and all team members were pleasant. It is refreshing to see people that enjoy their job and strive to make our move quick and effortless. The storage facility is also a bonus on site for quick storing and ease of dropping off the truck. Thank you Desiree for making my day. I will be back for any needs in the future.

MICHAEL P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alex M.  |  Online Move In 
Évaluation :
3

I tried to book larger unit, which the app said was available. When I went in to get unit, was told unavailable. The unit I got wasn't much bigger than my closet. No elevators which it said facility had. No one answered the 24/7 call button.

Janet B.  |  Premières impressions 
Évaluation :
5

Great and friendly staff

Angelia R.  |  Premières impressions 
Évaluation :
2

Unit not the size I was told it was going to be

Johnathan P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRYAN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger H.  |  Premières impressions 
Évaluation :
5

Desmond and Larry were awesome! They were very courteous and meticulous, and expertly fit my furniture/boxes into a 10x10 storage unit - which was quite a challenge! Will use them again for sure!

Kristi M.  |  Premières impressions 
Évaluation :
5

Helpful, professional staff

Rachel J.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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