Customer Reviews for U-Haul Moving & Storage at Good Hope Rd

4 242 évaluations

5701 W Good Hope Rd   Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

(414) 353-5850

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(414) 353-5850

5701 W Good Hope Rd
Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Enjoyed the return as it was fast. The staff was excellent and very helpful.

JANE M. 
Évaluation :
5

The guy who handled my return was top notch! I appreciate the generosity! Good job!

MARIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

The staff were excellent

Juanita S.  |  Premières impressions 
Évaluation :
5

Everything was perfect, Mr David was very nice

JUANITA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON K. 
Évaluation :
3

Stop over booking trucks. It's takes up customers time and then the time that's wasted the customer doesn't get back.

BRITTANY D. 
Évaluation :
5

Great job people everything has great.

david P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE G. 
Évaluation :
5

Amazing customer service! We will only use and recommend U haul going forward!!!

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay'Viaughn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Great customer service very clean trucks

Anthony B. 
Évaluation :
5

make sure that the good people working at uhaul Good Hope are paid fairly and generously for their dedication to superior service. Some really good human beings work at this franchise, and deserve to be recognized and valued.

DEREK H. 
Évaluation :
5

We live in Wisconsin and were building a second home in Florida. We had issues with virtually every company we worked with thru the home building / moving process, EXCEPT U-Haul. Ordering U-boxes, scheduling pick-up, transport and delivery, was all seamless. The company U-Haul connected us with in Florida to help unpack the U-boxes (Heavyweight Moving) was awesome. We could not be happier with every aspect of working with U-Haul to move our belongings cross country!

Edward P. 
Évaluation :
5

Keep doing what you are doing

WILLIAM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMLA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antionette G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEKO T. 
Évaluation :
4

The lady helping with the equipment return did an excellent job. There was a change in return location that affected the billed amount. This was not adjusted at the site, and I had to call customer service to get the adjusted amount refunded. All worked out in the end.

Sean F. 
Évaluation :
3

Trailer had loose wheel bearings. One bearing cap was missing. It made me very nervous.

Mark U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
3

Less attitude and if your going to cancel someone's reservation let them know prior to rental that this will be canceled if your not here on time.

LOVELLA B. 
Évaluation :
1

Don't make me drive 30+ extra miles on top of my 300 miles, for a uhaul

CLIFTON L. 
Évaluation :
5

Keep up the great work

Jaquetia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL V. 
Évaluation :
4

Yard guy was very helpful. Seemed like they were training someone new in front.

ERIC R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Remind folks to bring their phone into the store.

SCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH W. 
Évaluation :
1

Fuck you and your bullshit company. I booked online for pickup through the App and y'all fucked me over!

Jeremey W. 
Évaluation :
4

KEEP UP THE GOOD WORK GOD BLESS!

gilis d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danun M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE H. 
Évaluation :
5

Who ever the manager is , their doing a great job. The staff was kind an helpful. So thank them. Also let's all stay SAFE.

Debbie H.  |  Expérience générale 
Évaluation :
5

Send a return vehicle text. That would make returning easier than going to the website to find out how to return.

TITO I. 
Évaluation :
5

Although the truck I rented was clean it had a horrible smell maybe some type of order eliminator would be good to keep in the vehicles.

JANICE P. 
Évaluation :
5

It was great

Patrick J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
3

Storage was broken into and the door was broken and even though i reported it to the office they madde no effort to fix right away..i had to secure the unit myself until days later

Patrick G.  |  Expérience générale 
Évaluation :
5

Nothing.

RICHARD A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

terry s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cornelia B.  |  Premières impressions 
Évaluation :
5

The people that work here are fantastic. I live in Ozaukee and after having a bad experience at the Uhaul in Port Washington, I would recommend anyone drive the extra miles to be treated like a human being. Likewise these people that work at Good Hope will go the extra mile for you, and treat you like family.

Derek H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JALIYAH L. 
Évaluation :
5

The truck was nice only it slipped into traction stabilizer mode twice while driving causing the transmission to downshift hard and winding noise loudly. Startled the wife and myself but was able to get it to stop for the rest of the trips between storage and home. The people where extremely kind and appreciative of me telling them and overall will definitely be renting from this location again.

DANIEL I. 
Évaluation :
5

Friendly helpful guy outside excellent

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON P. 
Évaluation :
5

Dave was awesome and helpful

Alef M. 
Évaluation :
5

Good customer service, friendly and quick

JOSEPH C. 
Évaluation :
1

My reservation was completely mishandled despite 2 calls to Uhaul to resolve. The person on duty responsible for unhooking the rental trailer was not able to do it. I unhitched the trailer.

Mark S. 
Évaluation :
3

Owner want super cheerful but she could have been having a rough day so...

KATHERINE S. 
Évaluation :
5

This was my first time doing a uhaul rental and it was easy and quick thank you

arnita R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Fantastic customer service. Very friendly and accommodating staff. Anytime again!

Reinhard B. 
Évaluation :
5

👍

Alexander R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
5

The staff was very nice and very helpful I will recommend uhaul any day I will use it in the future thank you for some best service and very friendly thank you once again.

Tammy v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danaria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antolia G.  |  Expérience générale 
Évaluation :
1

The stuff was not professional everytime I went in there. When I check out of my storage unit it took over a week. They kept say they would check me out but never did until 5 days later and they kept calling me saying I was late for rent even though I was suppose to be check out.

SYDNEY R.  |  Expérience générale 
Évaluation :
5

So far no problem with the facility

Kayode A. 
Évaluation :
5

Excellent service à la clientèle

Keith T. 
Évaluation :
5

Thank you for always having my trailer clean and ready to go!

ROB S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DELANDA J. 
Évaluation :
4

Just keep up the great job 👍!!!!!

Roy O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Milton H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
4

Online pickup system was horrible. Slow, confusing, didn't follow through. The woman inside this location was very helpful in completing my pickup.

Kurt C. 
Évaluation :
1

The staff is friendly and helpful. Unfortunately, the trailer was installed improperly - the ball wasn't captured by the hitch and so the trailer came loose and hit my truck while still in the uhaul parking lot the first time i braked. I was told an insurance claim was entered for me and I was to leave on my vacation (after a delay to deal with issue). i have not seen the insurance claim copy i was promised would be mailed to me to fix my truck bumper. please have the owner call me. thank you! Brian Woodnorth 414-801-5008. in addition the trailer had damage that i reported last time i rented and damaged my motorcycle last time - it wasn't fixed and so I fixed it this time before leaving the lot. why have us report pre existing trailer damage if uhaul does not intend to fix it???

BRIAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA N. 
Évaluation :
5

Na for improvement. Gav was wonderful when checking back in the truck. He was professional and friendly and had a smile of gold.

LEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vigneshkumar T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

priscilla M.  |  Expérience générale 
Évaluation :
1

I had initially booked a truck from the Germantown location, only to get an email saying that I would have to drive down to Good Hope, which was inconvenient. Not sure why the Germantown location did not have a truck, but regardless... according to the website this location was supposed to be mobile pick up only on Sundays, but I arrived to find that the doors were actually open and people were working, so I assumed that pick up would be much quicker, but sadly that was not the case. There was only one person at the front counter and she was taking her sweet time. I only had two people in line in front of me and it took about 25'mins to just to get to the counter. Meanwhile, there were only two other workers helping her get trucks ready, and they moved slow as molasses, as if they had no purpose and that the customers would just have to wait. It was 45 minutes after my appointed pick up time that they finally pulled the truck around, and I had been told I would have to have the truck back by the original 6 hour deadline. I would've assumed that it since it took them 45 minutes to get the truck ready that my six hour time slot would have shifted along with it....that would have been the thoughtful and fair thing to do. Needless to say I will never rent anything from this location again.

CHRISTOPHER M. 
Évaluation :
5

The staff and customer service was great at this location… I would definitely recommend to a friend or family member.

LINETTE P. 
Évaluation :
1

Bad experience. Will NOT go back. I rent about 5 times a year

DAVID U. 
Évaluation :
5

Always a pleasure to do business with. Trailers Always clean and ready to go!

ROB S. 
Évaluation :
1

The facility messed up when it came to parking my vehicle. They had me parked in a reserved spot. Asking me to move the vehicle I said I couldn't unless it was towed and I am not paying another tow to move it to a different spot. The employee told me to park the car there and that is what I did. Now there are asking me how long til I move out the parking spot when I just moved in the parking spot a few days ago.

adrea c.  |  Premières impressions 
Évaluation :
1

Listening to a customer concern is key. I was double charged and tried explaining that they charged me for 2 different trucks. They told me it was impossible even though I showed them the bank statement. Then later, hours after I received a call saying they reported the truck stolen.

ALECIA L. 
Évaluation :
5

Improve on your computer system. Already had a reservation but had to be served as a walk in.

ANDREW W. 
Évaluation :
5

People and service great.

Dennis G. 
Évaluation :
4

I was given a truck with about a quarter tank of gas for a rental from Milwaukee to Evanston, IL. I had no idea how big the tank was or the MPG (info that Home Depot gives you when you rent their trucks) , so I filled it up, at a cost of 80 $. I ended up leaving the truck with 3/4 of a tank. No credit was given, though I would have been charged 5,50 $ per gallon had I not returned the truck with sufficient fuel. Feels like I got robbed. A credit should have been offered!

JOSLYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirsten G. 
Évaluation :
4

Everything went well.

Duwayne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
3

Like skinned representative was kind of rude

ARLO H. 
Évaluation :
3

Gas tank was on empty. Because the tank was so low, gas was difficult to pump gas into the tank. Pick up location was changed and was way north for pick up, not very convenient and added drive time.

KRISTEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan K. 
Évaluation :
5

Hire more customer service representatives to help clients. Wait time too long.

Cortez V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Contina w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUKAS JAMES B. 
Évaluation :
3

A lot of the dashboard light kept coming on while I was driving, including the brake light and battery light. I was nervous thinking the vehicle battery would die and the truck wouldn't stop. I needed the truck for extra hours and was charged for an extra 24 hours but I couldn't keep the truck for 24 hours!

SHONDREA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
2

It took forever to check in. I stood at the counter for at least 15 minutes before I could get keys to the storage unit. The storage unit rented to me was too small for the 26 foot U-Haul truck that I also rented from U-Haul. There was trash everywhere. John David checked us in this morning though and he was awesome and very efficient. The outside guys were great. Inside staff not so much.

Makela M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON H. 
Évaluation :
5

Rien

CURTIS K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME M. 
Évaluation :
5

Dave was great Thank you much.

MARCUS L. 
Évaluation :
1

I was supposed to get a trailer hitch installed on my car and tow a 5x8 trailer with my belongings. They called me at 7am on the Saturday of my appointment to tell me that they did not have the parts to install (just a few days before I was supposed to move). So, we had to come up with a alternative plan to rent a truck and tow my car behind it. This cost me about an extra 1 000 $. All that was offered to me was a 50 $credit which I am not sure I even received. I understand supply chain issues going on right now, but it would have been nice to know weeks in advance that I would have to shell out an extra 1 000 $. I will never be using U-Haul ever again.

Sean S. 
Évaluation :
5

Excellent service and good vehicle.

RANDALL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy J.  |  Expérience générale 
Évaluation :
5

Extremely kind and most helpful.

SHARON E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

antwaun s.  |  Premières impressions 
Évaluation :
5

Employees were very helpful

ANTHONY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Contina w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron J.  |  Expérience générale 
Évaluation :
2

Roaches all over the storage. The main door is never locked even after hours

Brianna D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trean g.  |  Expérience générale 
Évaluation :
2

They have rodents heavily and wouldn't repay the damage to my furniture.

vernon m.  |  Expérience générale 
Évaluation :
5

Thank you, I would recommend this storage site to all my family and friends.

Dennis B.  |  Expérience générale 
Évaluation :
5

I would definitely use this facility again.

Kokina S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce Andrea C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casandra G.  |  Expérience générale 
Évaluation :
4

I'd give this location 5 stars but some of the Staff was lazy and not helpful. majority were great!Manager was excellent. But one woman was awful... she slept on counter, didn't want tobanswer anyone's question. she should have gone home. awful awful...

Lamonte C.  |  Expérience générale 
Évaluation :
2

I moved my items from this storage unit over a year ago and paid fees owed then as the final payment. Two months later they claim I wasn't moved out but I was because they told me something was there but I know it wasn't and the last time I was there I told them I was moving then and they said fine just take the lock with me which I did after clearing out.... This was over a year ago and yet they keeping saying I owe money for a unit I am not occupying. My mother told them I had nothing in the unit and I have told them this as well. So no I have nothing good to say.

Deja W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pearlshearl a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarnita C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARAYSHA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genesis A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERDA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anjunette h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanette Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis J.  |  Expérience générale 
Évaluation :
5

This business was very professional,the manager Patrice Henry waiting on me and this lady was so helpful and very respectful, kind and professional! U-haul Company truly have a good person. Please keep her around to operate this wonderful storage Business.

jerry l.  |  Premières impressions 
Évaluation :
5

Provide great customer service

Delando M.  |  Premières impressions 
Évaluation :
3

I don't like the fact that you're told that you a given a month free when the free month is totaled into the first months rent it's no way a 5by10 should cost me 100 and then you're made to buy one of uhauls locks it's a ridiculously high price it's a rip off the second month is not free I paid for it in the first months rent And the lick was 10

MELODY H.  |  Premières impressions 
Évaluation :
4

I've used U-Haul before more than once.

Worship Center P.  |  Premières impressions 
Évaluation :
2

Uhaul reassure me that my first month of rent was free,it was not. The inconveniences of having to pay storage unit I had just payed780 $. To rent the truck and 200 dollar for tolls and gas. I really didn't appreciate the false advertising.

KENYA W.  |  Premières impressions 
Évaluation :
4

Good customer service, and I love the first month free deal, as well as your military discount! The facility was also very clean, and the storage space is clean and spacious.

Maya E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francisca h.  |  Premières impressions 
Évaluation :
1

Very unprofessional experience with this uhaul location. Will never do business with this store EVER. The GM with the short blonde hair is so rude and nasty has a very nasty attitude. Never again

Jhotonne N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K.  |  Premières impressions 
Évaluation :
5

Happy with my experience.

Patricia O.  |  Premières impressions 
Évaluation :
5

Nancy Hansen has home above and beyond to help us with a program to store legal files. Law firms have sustantial stira

jill w.  |  Premières impressions 
Évaluation :
5

Sherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible

bethanie g.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    Nous vendons des centaines de produits qui facilitent les déménagements!

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