Évaluations des clients U-Haul Moving & Storage at Grand Ave & Bell Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Grand Ave & Bell Rd

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David I.
Évaluation :

I rented a trailer at 6 pm Saturday for a 24 hour rental. This Uhaul location is closed at 5 pm, so I asked if I could drop it off anytime before business hours Monday without a additional fees, since they are closed at 5 pm Sunday. They said it would be fine and that I would not be charged a 2nd day rental fee. I returned the trailer at 1 am Monday and later received a 2nd day fee. I called Uhaul and they would not remove the fee. Management refused to credit me, they charged me for a full day additional rental fee even though I explained to them what I was told, but they didn't honor it. I will never rent there again!

Noel T.
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Le client n'a pas laissé de commentaire.

Michael P.
Évaluation :

It took me going to 3 uhaul locations to drop off the truck. The first one uhaul told me to go to isn't in business yet. The second one was going to charge me an extra$100 because it wasn't my assigned drop off location. Finally talked to someone at uhaul to get the 3 Rd location

James S.
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Le client n'a pas laissé de commentaire.

Latiq Q.
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What more can I say? It was a great experience.

Susan N.
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Le client n'a pas laissé de commentaire.

Maisha H. | Overall Experience |
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Very clean and easily accessible

Don B.
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Great service!

Larry L.
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Le client n'a pas laissé de commentaire.

Albert L.
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Le client n'a pas laissé de commentaire.

Scott H. | Overall Experience |
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A round lock was put on my unit but not communicated to me. I had to wait to get it removed. Overall good service and experience.

Dave F.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Le client n'a pas laissé de commentaire.

Mia H.
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Le client n'a pas laissé de commentaire.

John L.
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Le client n'a pas laissé de commentaire.

TIMOTHY R.
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Le client n'a pas laissé de commentaire.

Connie M. | First Impressions |
Évaluation :

As a new customer unfamiliar with the building and our locker location, it would have been helpful if the associate checking us in would have physically walked us to the locker the first time.

Pam M.
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Le client n'a pas laissé de commentaire.

Sarah K.
Évaluation :

They saw something on the side of the vehicle after I left and called me to say they were going to have to charge me $300!! They didnt even describe what it was, they just asked me what happened to it. The representative was very aggressive and seemed to take the situation personally. I told them I didn't have that much on my card and they would have to bill me. I wont be using or recommending Uhaul in the future.

Alexander G.
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I will NEVER use this service again. The price for the truck was listed at 19 dollars and change but came out to 94.34. Way too many other options out there.

David K.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

Gerald H.
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Le client n'a pas laissé de commentaire.

Sylvia S. | Overall Experience |
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Most pleasant experience. Well managed

Kirk K.
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Le client n'a pas laissé de commentaire.

debi P.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Robert W.
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The person that helped me knew his stuff and it was only his 2nd day

Pat N.
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Le client n'a pas laissé de commentaire.

Richard P.
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I rented a 5' x 8' closed trailer. To tie the furniture to the side of the trailer was difficult. I had cinch straps but the hooks were too large for the little slots in the wood strips along the side of the trailer although there was large rings at the bottom it did not help in securing items of any height, poor design.

Patrick R.
Évaluation :

I needed to rent a Uhaul for a move. As moves go, it was stressful and full of curve balls and issues. Jared and the team at Uhaul were the only thing that was consistent. Not only that, they kept me in the loop about changes and helped me save money. Thanks again.

Richard W.
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$25.00 insurance is a giant rip-off This makes a very bad impression on customers

Robert F.
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Le client n'a pas laissé de commentaire.

Albert C.
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Great experience

Jim O.
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The trailer leaked in the front. We ran into rain and snow conditions. There was road salt all over a grill we were transporting in the front of the trailor. Otherwise no problems. Good experiense.

David S.
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Le client n'a pas laissé de commentaire.

Timothy L.
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The trailer malfunctioning the whole Tim we had it.Went through 110 in gas never has my truck used that much gas pulling a trailer. Called road side assistance they said it would take two hours for someone to come help and put a late return and it charged my card again. Finally called the store told them what’s going on and that we are on our way. When we got there the manager said the brake fluid container shouldn’t look like that it was a messed up trailer and after telling her everything we get a 20 dollar credit instead a full refund I’m not a happy customer. We even took pictures of the trailer just in case they say different. If anything happens to the transmission on my truck due to the trailer malfunctioning.

Steven R.
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Le client n'a pas laissé de commentaire.

Charles M.
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remind customer to take photo of odometer reading before leaving store

Kenton G.
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Reservation was not accurate to what I requested, when I called the 1st person I spoke to had a, "tough luck" attitude. I had to actually drive to the location and have a conversation with someone else who was helpful and explained when the correction was made there was minimal extra cost, but she didn't charge me the overage that would have been dishonest.

Mark H.
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Le client n'a pas laissé de commentaire.

Michael K.
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Le client n'a pas laissé de commentaire.

James M.
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Britney at the front desk helped me, she was very polite and informative making the process go very quickly and without any issues. I was very impressed by the ease of renting a trailer.

patricia L.
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Nothing

Erin U.
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Le client n'a pas laissé de commentaire.

Johnny C.
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Le client n'a pas laissé de commentaire.

David L.
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Le client n'a pas laissé de commentaire.

Michael M.
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They forgot to give me my blankets and I had to go back. The windshield wipers were bad they tore on both ends of the wiper blades.

WILL T.
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The truck had an odor smell. I thought of nothing about it and ignored it. But phew, the smell got to me a few hours into our drive. My 8yrs old and myself got so nauseous forcing me to preordictly pull over and get fresh air. It was cold and it delayed our trip! It smelled of a Raid bomb in the cab and back as if it got bombed for roaches the the day before! Tried calling the Surprise and Bountiful location but no one would answer phone.

Christian M.
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Truck was great, trailer was great, customer service from everyone was super.

Alexander A.
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Le client n'a pas laissé de commentaire.

Alfred L.
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Staff inside and outside were terrific!

Robert H.
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Great staff

Thomas W.
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Le client n'a pas laissé de commentaire.

Andrea M.
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Always easy.

Ricky A.
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MR Anderson was very friendly and very professional and got me in and out quickly

Joyce W.
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Le client n'a pas laissé de commentaire.

Stacie N.
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Keep doing what you're doing!

Elizabeth D.
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Le client n'a pas laissé de commentaire.

Lamar B.
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Le client n'a pas laissé de commentaire.

Stoney C.
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Le client n'a pas laissé de commentaire.

John H.
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Le client n'a pas laissé de commentaire.

Opeyemi A.
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Jeniffer and her team were very nice and kind.

Teresa C.
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I had returned the trick with more fuel. Again no compensation and they dud to care.

C D.
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Le client n'a pas laissé de commentaire.

richard w. | Overall Experience |
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The restroom is cleaner than most restaurants.

Justin W.
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Great smooth transaction! You just need some extra employees to speed up the process of returning. Thanks.

Don L.
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Le client n'a pas laissé de commentaire.

Angelina N.
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Le client n'a pas laissé de commentaire.

Karl C.
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The manager here was fantastic, she represents Uhaul extremely well. I’ve rented here and worked her and the other guys a couple times now. They were professional, friendly, knowledgeable, and worked to ensure I had everything I needed. Give them a raise, they deserve it.

Corina B.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Takisha W.
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Le client n'a pas laissé de commentaire.

Asa W.
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Le client n'a pas laissé de commentaire.

Brenda B.
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the uhall on Bell road is the best one I have ever used, the rest throughout the Valley should take note of the kind friendly service.

Sarah B.
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Le client n'a pas laissé de commentaire.

bev s. | Overall Experience |
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We have had a great experience with the staff and facilities at this UHaul- we can’t say enough! Megan has helped us and we always felt valued. Clean facilities too! Great job, Jennifer and staff!!

Frank G.
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Le client n'a pas laissé de commentaire.

John W.
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The service was great. Easy in/easy out. That was the biggest U-Haul place I’ve ever seen.

Robert S.
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You need no improvement I was satisfied with the service

Richard Z.
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Le client n'a pas laissé de commentaire.

Paul B.
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Le client n'a pas laissé de commentaire.

Lori S.
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Give them a better truck to deliver to the customer.

Edward R.
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Le client n'a pas laissé de commentaire.

Robert K.
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Le client n'a pas laissé de commentaire.

Gary R.
Évaluation :

Barb and her crew were so accommodating, friendly and helpful. We needed a trailer at the end of November to move to Arizona and were having a difficult time locating one close to home - at one point told from another dealer we may have to drive 200 miles to pick one up. Barb worked so hard for us and found a trailer and we were able to pick it up in Eagle River just 45 minutes from our house. Great customer service.

Robert N.
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Le client n'a pas laissé de commentaire.

Jay L.
Évaluation :

We always have great experiences at this location

Valerie W. | Overall Experience |
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Easy to sign up and easy to release contract.

Matthew J.
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Le client n'a pas laissé de commentaire.

Stacie N.
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Le client n'a pas laissé de commentaire.

Christopher W.
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The black lady was very rude, rented a trailer locally to get a car from st.johns and bring down to PHX. I called to let them know I was going to do a night drop when I return it, She then told me I had to have it back by 7pm same day or would be charged for another day She then told me it's not based on 24 hr period So I asked how the cost was determined ? Long story short I was charged full price for 5hr rental, she told me I signed a contract stating I would have it back at 7pm No one said anything about 7pm.... Ended up not even using the trailer, returned it on our way out of town, and used Penske. Very disappointed long time customer.

James F.
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Le client n'a pas laissé de commentaire.

Gerald M.
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Everyone was great! We like joking around and smiles are a big deal, this location had it all from the time we picked up the truck to when we brought it back!

Rudolph D.
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Le client n'a pas laissé de commentaire.

Kelly V.
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Le client n'a pas laissé de commentaire.

Javier G.
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The salesperson, I can't remember her name (pregnant lady, was very attentive, helpful, and professional. This is a big difference from a year ago when sales people ignored customers and took too long. Hopefully this great service will continue.

Terry M.
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Le client n'a pas laissé de commentaire.

jeanette M.
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Le client n'a pas laissé de commentaire.

Jordan P.
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Rude employees. Inaccurate miles on vehicle when rented, leading to an increased charge. Inaccurate amount of gas in tank from paperwork. Not enough to argue over but it left me holding the bag having to pay extra on fuel prior to returning to avoid problems. Employees obviously disgruntled with working conditions and being short staffed. Cursing other customers in front of me. Will probably never rent from this location again. One of the worst experiences I've ever had with a business. You get what you pay for in an employee and none of the ones I had the displeasure of interacting with appeared to be worth or receiving much over minimum wage.

donna h. | First Impressions |
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Thank you for great service and friendly staff

James D.
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Le client n'a pas laissé de commentaire.

Kevin K.
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Everything was great except when finding out your auto transport trailer wasn’t tightened down on the ball while having them install it. Car going in was able to get it pretty leveled because of a slope, but removing the car on leveled ground the part that goes on the ball came up and dismounted from the truck. Please be more careful, I’m lucky the trailer didn’t come off while on the highway, made sure to stay at speed limit posted on the trailer.

Ken B.
Évaluation :

The personnel were not attentive. I stood in line for several minutes, waiting until one of the men behind the counter finished with a customer that walked in just ahead of me. When he finished, he asked if I was going to drop something off, and I replied that I was. He stated that someone outside would help me. During all this time, a man with yellow sunglasses on top of his head, was also behind the counter, working on his workstation. Not once did this man acknowledge my presence, or offer to help, or ask why I was there. Then when I did go outside, another man walked by me several times, and on the last pass, he said someone would be with me in a minute. After several minutes, another man walked in from the (employee?) parking lot, and checked me in, which took about 2 minutes. A 2 minute process ended up taking 10-15 minutes. It felt longer. I don't mind waiting, when there are other customers being waited on, or people are busy being checked in, or checking out. But that was not the case here. I was left with the distinct impression that I was not important enough to be helped, or even acknowledge that I was there. I think I'll pick another drop off point if I ever rent another U-Haul in the future.

John F.
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Le client n'a pas laissé de commentaire.

Millard O.
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Slow checking. I setup my info online for the mobile check in any when I arrived at the uhaul locatin it did not work.

Travis S.
Évaluation :

Bryan was fantastic! Rich was super helpful as well. Keep up the good work guys

Sean N.
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Le client n'a pas laissé de commentaire.

wade l. | Overall Experience |
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A big ‘Thank you’ to the staff when I signed up for the unit and again 13 months later when I no longer needed the unit!

Jeffrey B. | Overall Experience |
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Friendly staff, clean environmentally controled facilities, great place to store your stuff!

Jenny S. | Overall Experience |
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The staff went above and beyond to accommodate our needs. There loading dock was very convenient with lots of dollies to make the ove in and out simple. This place is awesome.

Fred D. | Overall Experience |
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Everything went well. There were no problems.

William S. | Overall Experience |
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nice place

Scott H. | First Impressions |
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Above average

Patrick R. | Overall Experience |
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Access is limited and a bit dangerous when busy. Need more signs to guide people to exit on back side of building. Parking is very limited.

William S. | First Impressions |
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excellent service very kind

Harvey R. | First Impressions |
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Very nice and thanks

Michael S. | Overall Experience |
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Good, clean location with easy in- easy out access. Staff was courteous.

Ken N. | Overall Experience |
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all good

LISA N. | First Impressions |
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Pleasant and knowledgeable staff. Explained available options to us well.

Bernard B. | First Impressions |
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Very upbeat and helpful staff. Very clean facility.

RON B. | Overall Experience |
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Was very satisfied with the professional way the business was handled. Everyone was very respectful and knowledgeable. Will recommend your storage to family and friends thank you

Barbara F. | Overall Experience |
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Great place!!

ZENOBIA G. | Overall Experience |
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I appreciated doing business with you all!

judith w. | First Impressions |
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The staff was friendly and helpful. They addressed my questions and were able to guide me to the appropriate storage unit size.

John A. | First Impressions |
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The young lady that helped us was great. She was knowledgeable and very helpful. her name is Allison. I hope that you pay her well because she is sure an asset and also knows how to close. John Alex

DANIEL B. | Overall Experience |
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Six years of safe storage.

Lisa T. | Overall Experience |
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Easy and convenient

George S. | First Impressions |
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Very clean storage and has the necessary move tools to use at no additional costs. The office people are the most accommodating that I have ever been associated with. Very helpful and friendly.

Glenda O. | First Impressions |
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Every thing was great. The only thing that bothered me was the hour waiting in line for the truck. There were only 2 people trying to help alot of customers. Other wise the service was great.

Fred B. | First Impressions |
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Very helpful

Gray S. | Overall Experience |
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It made my move very smooth and easy! Thank you!

Billi P. | First Impressions |
Évaluation :

clerk was helpful

Patrick R. | First Impressions |
Évaluation :

Parking south side of building made it nearly impossible for my car to squeeze between parked vehicles and returning uhaul trucks in line waiting to be processed. Exit around back not obvious.

BENITA W. | Overall Experience |
Évaluation :

Thank you for keeping my life secure while I’ve been traveling to help other people’s lives. I’ve never worried about my belongings being secured. I knew they were.

april m. | Overall Experience |
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nice and clean will reccomend

FRANK K. | First Impressions |
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Everything at this location was done as it should be

Lisa T. | First Impressions |
Évaluation :

Very fast!

Bobby J. | Overall Experience |
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The free storage for a month was very helpful in my moving process.

Ruth S. | First Impressions |
Évaluation :

I did not like the storage. I hated having to haul everything in a elevator and moving it so far from the truck. I had to get another storage until but went to different company because I hated it.

christina y. | First Impressions |
Évaluation :

The gentleman who helped me had so much patience and accommodating I was impressed.

Jack C. | First Impressions |
Évaluation :

Staff not trained well and they were giving customer info verbally instead of writing it. No pass cards on hand till Tuesday. Just seemed to be lost and unorginzed.

Bobby J. | First Impressions |
Évaluation :

Staff was a pleasure to work with.

Enrique G. | Overall Experience |
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No words to explain but was a more than good experience when you need extra space to store and extra days to unload EXELLENT!! Thanks for ever to Uhaul from me and my family.

ruthanne b. | Overall Experience |
Évaluation :

Came in to move out 4 people standing behind counter 1 working 2 drinking Lattes and eating , gentlemen who finally helped me was rude, food and beverages sitting on counter , not professional.

David L. | Overall Experience |
Évaluation :

Excellent facility. Best storage in Surprise.

nicholas c. | First Impressions |
Évaluation :

Very clean.

JANICE F. | Overall Experience |
Évaluation :

Only thing I would sa is no one should use this location due to poor communication

leslie m. | Overall Experience |
Évaluation :

Great facility

Greg W. | Overall Experience |
Évaluation :

Thank your

deanna s. | Overall Experience |
Évaluation :

Overall experience with U-Boxes was very unpleasant. Wayne worked so hard to make things right! He is absolutely fabulous and went out of his way to make sure I was communicated with. Don't lose him!

Cody Jo s. | First Impressions |
Évaluation :

Was nice and very helpful Property is clean and great shape

Wiliam M. | Overall Experience |
Évaluation :

2nd time I have rented at faculty. I am a repeat customer.

Donald A. | Overall Experience |
Évaluation :

U box got there safe and sound

LEOLA M. | Overall Experience |
Évaluation :

Very good experience. Sometimes there is a pretty long waiting time to get waited on in the store. Maybe an extra person would help. I have waited as long as 30 minutes to buy some tape and a box.

Henry S. | Overall Experience |
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Great place

Henry S. | First Impressions |
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Very friendly staff, storage bins are very clean. I would recommend this place, well maintained.

don c. | Overall Experience |
Évaluation :

A

Sally W. | First Impressions |
Évaluation :

To Wayne Barthél, DAWN SALISBURY, whom I first talked to on the phone and who later set up the storage space, is a GREAT representative of U-Haul!! She is helpful, efficient and genuinely friendly.

mike b. | Overall Experience |
Évaluation :

Worst moving company in USA. Your computer billing/ordering program is horrible.

Jane S. | First Impressions |
Évaluation :

Very nice and helpful .

linda r. | Overall Experience |
Évaluation :

Always very professional and handled all transactions perfectly.

Gloria C. | First Impressions |
Évaluation :

The Staff were all excellent and eager to help.

Roberto s. | Overall Experience |
Évaluation :

The U-Box I rented was "misplaced" in Santa Rosa, California, After two weeks, the U-Box was "found" in storage at the Santa Rosa U-Haul facility and arrived in Surprise, Arizona 10 days late.

Deanna M. | Réservation |
Évaluation :

The truck I rented was a piece of crap with horrible headlights. The storage units I rented were not put in the computer and I had to verify and argue with the staff to prove that I had ordered them.

Deanna M. | Réservation |
Évaluation :

I had two storage bins reserved and they did not put it in the computer and I had to prove that I ordered them before they would help me. It was inconvenient.

J.C.LILLY W. | Overall Experience |
Évaluation :

UHaul Corporation needs to revamp their 3 party "moving" process. 3 separate entities that do not communicate directly with one another created great disappointment and frustration with our move.

vincent l. | Overall Experience |
Évaluation :

Wayne general manager there at Bell Road U-Haul was very very helpful. Every one of the staff members were great, accommodating and knowledgeable. They help me with all my storage questions.

Gloria E. | Overall Experience |
Évaluation :

Everything good, but always very busy and had to wait.

bente T. | Overall Experience |
Évaluation :

The staff was great and made me feel comfortable leaving my stuff at u-haul.

Kathleen C. | Réservation |
Évaluation :

Saturday I pulled in to your location and was immediately helped by Rosa Mercado. She was very efficient and thorough. She explained the process of swiping the card and then took me to the unit.

Sharon D. | Overall Experience |
Évaluation :

Prices are high but quality is good

sandra w. | Overall Experience |
Évaluation :

We used a U-box - Simple, rapid, efficient & economical way to move..

kaitlyn M. | Overall Experience |
Évaluation :

Worst experience I’ve had in some time. The storage manager, Sarah, is the only reason I rated the staff friendly and helpful.

CRAIG A. | Overall Experience |
Évaluation :

My overall experience was very good and if I need storage space in the future, I would use this facility again.

Matthew L. | Réservation |
Évaluation :

Everyone was very helpful and courteous.

GEORGE C. | Overall Experience |
Évaluation :

Nice, vlean facility. Highly recommend to everyone!

Brandy S. | Réservation |
Évaluation :

Thank you for making things easier

JON V. | Overall Experience |
Évaluation :

I especially appreciate the availability of carts for use in transferring items to and from the unit. Also, the ability to drop off donated items by the entrance is a plus.

Kathleen S. | Overall Experience |
Évaluation :

Very happy with service and equipment.

NEIL B. | Overall Experience |
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Very nice place professionals

Robert B. | Overall Experience |
Évaluation :

Thank you

Ken N. | Overall Experience |
Évaluation :

none

Paul S. | Overall Experience |
Évaluation :

The employees were great, though they need more of them for this location. The line was quite a line each time I was here.

Sandra M. | Réservation |
Évaluation :

The front door gal forgot to give me my swipe in card or even tell me about the swipe card until we were leaving. She stated she wondered why their alarms were going off but they let two hours go by.

Todd G. | Overall Experience |
Évaluation :

The facility was good and I thought the price was fair, the staff was to a person unfriendly and unwelcoming.

Ken N. | Réservation |
Évaluation :

we haven't done the move or storage yet

vincent l. | Réservation |
Évaluation :

The man behind the desk was very knowledgeable. He showed me the process and a rental inside the office. He walked me to my unit and explained everything from the lock to Tetris. Great customer svc

Thomas K. | Réservation |
Évaluation :

Great guys to work with. Helpful, nice and informative.

Luana W. | Réservation |
Évaluation :

The people here were very helpful. I am concerned about my 10x10 climate controlled space temperature. It is the on 3rd floor. It was very warm and almost hot. Concerned for my stuff in storage.

Laura R. | Overall Experience |
Évaluation :

None

Michael R. | Overall Experience |
Évaluation :

Temperature was pushing limit at times and sometimes there was limited staff (1 person working the desk area) at the front desk when there was a line of 5 - 6 people waiting for assistance

Pamela B. | Overall Experience |
Évaluation :

Clean and well maintained. Always plenty of carts available

Chuong L. | Overall Experience |
Évaluation :

Excellent facility, friendly and helpful staff.

Gabriel S. | Overall Experience |
Évaluation :

Jesse was professional and courtes.

Rosalinda C. | Overall Experience |
Évaluation :

Absolutely the best facility ever used. Each staff member was pleasant, happy and very helpful. While in transition to our new home, my plants survived in the climate controlled units.

David C. | Overall Experience |
Évaluation :

Thanks

dana r. | Overall Experience |
Évaluation :

This was service at its best.all staff starting from the top was helpful. The manager helped me unhook the trailer that I didn't rent from there.they let me stay late to finish loding. Asked if I ok

Randy M. | Overall Experience |
Évaluation :

Could not be happier with the service received. Everyone was extremely helpful and knowledgeable. Prices are very competitive as well - your price on boxes better than anywhere else.

Richard S. | Overall Experience |
Évaluation :

I have used U-Haul services many times in the past years. This was my first experience using a U-Box to move some household goods to AZ. The experience was great - everything went as promised.

david r. | Overall Experience |
Évaluation :

We moved everything out this past Wednesday, the lock is off....Please stop billing auto pay as of today, Sunday. Thank you, David Robey 303 884 0822 cell #

Jeffery S. | Overall Experience |
Évaluation :

good job used you for 2 years no problems

edward b. | Overall Experience |
Évaluation :

Overall really good experience

Non reviews have been submitted for this location.

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