Évaluations des clients U-Haul Moving & Storage at Grand Ave & Bell Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Grand Ave & Bell Rd

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Robert J. le

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Bad experience when dropping off trailer, too many trucks in the lot and nowhere to park, a guy in a black Subaru giving me attitude for it.

Cheryl E. le

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Eric was great! The pricing was way to expensive. The location of where the storage is not secure and in a sketchy area. I had to get another storage cause the large one I got wasn’t enough. You would think after renting a truck and having to get 2- large storages there would be some kind of discount.

Pammie O. le

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The truck I was given was at the end of a Row and was told just go look for this number on the truck....I had to drive out threw several other trucks very tightly parked... It was the WORST truck I've ever rented.... Inside Windshield was Horrible..never washed, Transmission was Horrible (grinding and revving high before shifting).....Truck drove absolutely Horrible... Informed individuals when checking in and got "oh ok we will check it out".....Very Unprofessional....

David P. le

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Called to let this location know I was running a few minutes late. I was placed on hold for 10 minutes before hanging up and calling back. When I did, the same girl answered and asked if I would hold. I told her that I had already been on hold for 10 minutes and told her I just needed a minute of her time. She told me, "I can't help you right now..."and put me back on hold...this time for 17 minutes. I hung up and went to the location. I told the guy at the front desk what had happened, and he wasn't moved at all...and said, "Yeah, we're pretty busy right now." I finally got my trailer an hour past the check-in time. It was a 24 hour rental. When I returned it, apparently the return time was according to the original pick-up time - not the time I actually picked up the trailer - and they tried to charge me an extra $35 for a second day, even though I was only 6 minutes past the return time. The entire ordeal was an exercise in frustration. I understand that mistakes happen - but the way the girl handled me...putting me on hold for nearly 30 minutes over to calls was completely ludicrous.

Laura M. le

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check in on the app should mean just that. I don't understand the point of checking in, then having to go in and answer all the same questions and check in again once there.

Shelly C. le

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JENNIFER IS AN EXTRAORDINARY EMPLOYEE!! THANK YOU for everything

Shelly C. le

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Nothing everything was PURFECT!! Thank you for making this difficult time easy smooth and hassle-free

Michael H. le

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Le client n'a pas laissé de commentaire.

Cynthia M. le

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Please check the cuplier on this trailer. It came off of the ball three times during our rental.

Cesar Z. le

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On my opinion everything went well... Megan was very helpful, courteous and friendly i will definitelly recommend this location to my friends, thank you.

STEPHEN Z. le

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Great customer service. Everything you need to move and very reasonably priced. Thanks again U-Haul Moving & Storage at Grand Ave & Bell Rd in Surprise Az.

Joni O. le

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thank you U-Haul

KENNETH S. le

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Everyone was very helpful and went out of their way to make sure I had a good experience

Calvin G. le

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Job was done in a timely matter with a smile and courteous personell Thanks!

Craig P. le

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No one in line so it was a rapid pickup.

Kim A. le

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Le client n'a pas laissé de commentaire.

Nancy A. le

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The only thing is the guy charge my card and my daughter had the money and he made my bank over drafe so now I have to pay a 35 dollar free he should nor have dont that he didnt as my daughter if she have the money or did she want to take it out of my card I am. Not very happy about this Nancy Bensfield and i think I get the 35 dollar back for this to pay the over drafe

Thomas H. le

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Le client n'a pas laissé de commentaire.

Howard W. le

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The trailer wiring harness had a short in it and had to be replaced.

Brandt B. le

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Had a very positive experience, no complaints

Jose V. le

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Great customer service!

Francis B. le

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NOTHING

Darryl P. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Steven R. le

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Le client n'a pas laissé de commentaire.

Cynthia R. le

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Le client n'a pas laissé de commentaire.

Chris J. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

JOHN G. le

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This location is a little difficult to manouver larger trucks around

Kimberly F. le

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Bad online check-in but staff was excellent. I logged in to my online rental and it gave me the truck number and said to go find it ... next thing I know someone else came over and said that was their truck and I better find another one. He even had a key so he hopped in and drove off. So I went inside and the staff were great at checking me in.

Stacey D. le

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Le client n'a pas laissé de commentaire.

STACEY D. le

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Le client n'a pas laissé de commentaire.

DANIEL B. le

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Six years of safe storage.

Lisa T. le

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Easy and convenient

George S. le

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Very clean storage and has the necessary move tools to use at no additional costs. The office people are the most accommodating that I have ever been associated with. Very helpful and friendly.

Glenda O. le

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Every thing was great. The only thing that bothered me was the hour waiting in line for the truck. There were only 2 people trying to help alot of customers. Other wise the service was great.

Fred B. le

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Very helpful

Gray S. le

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It made my move very smooth and easy! Thank you!

Billi P. le

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clerk was helpful

Patrick R. le

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Parking south side of building made it nearly impossible for my car to squeeze between parked vehicles and returning uhaul trucks in line waiting to be processed. Exit around back not obvious.

BENITA W. le

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Thank you for keeping my life secure while I’ve been traveling to help other people’s lives. I’ve never worried about my belongings being secured. I knew they were.

april m. le

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nice and clean will reccomend

FRANK K. le

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Everything at this location was done as it should be

Lisa T. le

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Very fast!

Bobby J. le

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The free storage for a month was very helpful in my moving process.

Ruth S. le

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I did not like the storage. I hated having to haul everything in a elevator and moving it so far from the truck. I had to get another storage until but went to different company because I hated it.

christina y. le

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The gentleman who helped me had so much patience and accommodating I was impressed.

Jack C. le

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Staff not trained well and they were giving customer info verbally instead of writing it. No pass cards on hand till Tuesday. Just seemed to be lost and unorginzed.

Bobby J. le

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Staff was a pleasure to work with.

Enrique G. le

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No words to explain but was a more than good experience when you need extra space to store and extra days to unload EXELLENT!! Thanks for ever to Uhaul from me and my family.

ruthanne b. le

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Came in to move out 4 people standing behind counter 1 working 2 drinking Lattes and eating , gentlemen who finally helped me was rude, food and beverages sitting on counter , not professional.

David L. le

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Excellent facility. Best storage in Surprise.

nicholas c. le

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Very clean.

JANICE F. le

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Only thing I would sa is no one should use this location due to poor communication

leslie m. le

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Great facility

Greg W. le

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Thank your

deanna s. le

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Overall experience with U-Boxes was very unpleasant. Wayne worked so hard to make things right! He is absolutely fabulous and went out of his way to make sure I was communicated with. Don't lose him!

Cody Jo s. le

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Was nice and very helpful Property is clean and great shape

Wiliam M. le

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2nd time I have rented at faculty. I am a repeat customer.

Donald A. le

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U box got there safe and sound

LEOLA M. le

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Very good experience. Sometimes there is a pretty long waiting time to get waited on in the store. Maybe an extra person would help. I have waited as long as 30 minutes to buy some tape and a box.

Henry S. le

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Great place

Henry S. le

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Very friendly staff, storage bins are very clean. I would recommend this place, well maintained.

don c. le

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A

Sally W. le

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To Wayne Barthél, DAWN SALISBURY, whom I first talked to on the phone and who later set up the storage space, is a GREAT representative of U-Haul!! She is helpful, efficient and genuinely friendly.

mike b. le

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Worst moving company in USA. Your computer billing/ordering program is horrible.

Jane S. le

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Very nice and helpful .

linda r. le

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Always very professional and handled all transactions perfectly.

Gloria C. le

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The Staff were all excellent and eager to help.

Roberto s. le

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The U-Box I rented was "misplaced" in Santa Rosa, California, After two weeks, the U-Box was "found" in storage at the Santa Rosa U-Haul facility and arrived in Surprise, Arizona 10 days late.

Deanna M. le

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The truck I rented was a piece of crap with horrible headlights. The storage units I rented were not put in the computer and I had to verify and argue with the staff to prove that I had ordered them.

Deanna M. le

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I had two storage bins reserved and they did not put it in the computer and I had to prove that I ordered them before they would help me. It was inconvenient.

J.C.LILLY W. le

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UHaul Corporation needs to revamp their 3 party "moving" process. 3 separate entities that do not communicate directly with one another created great disappointment and frustration with our move.

vincent l. le

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Wayne general manager there at Bell Road U-Haul was very very helpful. Every one of the staff members were great, accommodating and knowledgeable. They help me with all my storage questions.

Gloria E. le

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Everything good, but always very busy and had to wait.

bente T. le

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The staff was great and made me feel comfortable leaving my stuff at u-haul.

Kathleen C. le

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Saturday I pulled in to your location and was immediately helped by Rosa Mercado. She was very efficient and thorough. She explained the process of swiping the card and then took me to the unit.

Sharon D. le

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Prices are high but quality is good

sandra w. le

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We used a U-box - Simple, rapid, efficient & economical way to move..

kaitlyn M. le

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Worst experience I’ve had in some time. The storage manager, Sarah, is the only reason I rated the staff friendly and helpful.

CRAIG A. le

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My overall experience was very good and if I need storage space in the future, I would use this facility again.

Matthew L. le

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Everyone was very helpful and courteous.

GEORGE C. le

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Nice, vlean facility. Highly recommend to everyone!

Brandy S. le

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Thank you for making things easier

JON V. le

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I especially appreciate the availability of carts for use in transferring items to and from the unit. Also, the ability to drop off donated items by the entrance is a plus.

Kathleen S. le

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Very happy with service and equipment.

NEIL B. le

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Very nice place professionals

Robert B. le

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Thank you

Ken N. le

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none

Paul S. le

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The employees were great, though they need more of them for this location. The line was quite a line each time I was here.

Sandra M. le

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The front door gal forgot to give me my swipe in card or even tell me about the swipe card until we were leaving. She stated she wondered why their alarms were going off but they let two hours go by.

Todd G. le

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The facility was good and I thought the price was fair, the staff was to a person unfriendly and unwelcoming.

Ken N. le

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we haven't done the move or storage yet

vincent l. le

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The man behind the desk was very knowledgeable. He showed me the process and a rental inside the office. He walked me to my unit and explained everything from the lock to Tetris. Great customer svc

Thomas K. le

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Great guys to work with. Helpful, nice and informative.

Luana W. le

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The people here were very helpful. I am concerned about my 10x10 climate controlled space temperature. It is the on 3rd floor. It was very warm and almost hot. Concerned for my stuff in storage.

Laura R. le

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None

Michael R. le

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Temperature was pushing limit at times and sometimes there was limited staff (1 person working the desk area) at the front desk when there was a line of 5 - 6 people waiting for assistance

Pamela B. le

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Clean and well maintained. Always plenty of carts available

Chuong L. le

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Excellent facility, friendly and helpful staff.

Gabriel S. le

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Jesse was professional and courtes.

Rosalinda C. le

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Absolutely the best facility ever used. Each staff member was pleasant, happy and very helpful. While in transition to our new home, my plants survived in the climate controlled units.

David C. le

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Thanks

dana r. le

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This was service at its best.all staff starting from the top was helpful. The manager helped me unhook the trailer that I didn't rent from there.they let me stay late to finish loding. Asked if I ok

Randy M. le

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Could not be happier with the service received. Everyone was extremely helpful and knowledgeable. Prices are very competitive as well - your price on boxes better than anywhere else.

Richard S. le

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I have used U-Haul services many times in the past years. This was my first experience using a U-Box to move some household goods to AZ. The experience was great - everything went as promised.

david r. le

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We moved everything out this past Wednesday, the lock is off....Please stop billing auto pay as of today, Sunday. Thank you, David Robey 303 884 0822 cell #

Jeffery S. le

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good job used you for 2 years no problems

edward b. le

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Overall really good experience