Évaluations des clients U-Haul Moving & Storage at Grand Ave & Bell Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Grand Ave & Bell Rd

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jeanette M. le

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Le client n'a pas laissé de commentaire.

Jordan P. le

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Rude employees. Inaccurate miles on vehicle when rented, leading to an increased charge. Inaccurate amount of gas in tank from paperwork. Not enough to argue over but it left me holding the bag having to pay extra on fuel prior to returning to avoid problems. Employees obviously disgruntled with working conditions and being short staffed. Cursing other customers in front of me. Will probably never rent from this location again. One of the worst experiences I've ever had with a business. You get what you pay for in an employee and none of the ones I had the displeasure of interacting with appeared to be worth or receiving much over minimum wage.

donna h. le

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Thank you for great service and friendly staff

James D. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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Everything was great except when finding out your auto transport trailer wasn’t tightened down on the ball while having them install it. Car going in was able to get it pretty leveled because of a slope, but removing the car on leveled ground the part that goes on the ball came up and dismounted from the truck. Please be more careful, I’m lucky the trailer didn’t come off while on the highway, made sure to stay at speed limit posted on the trailer.

Ken B. le

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The personnel were not attentive. I stood in line for several minutes, waiting until one of the men behind the counter finished with a customer that walked in just ahead of me. When he finished, he asked if I was going to drop something off, and I replied that I was. He stated that someone outside would help me. During all this time, a man with yellow sunglasses on top of his head, was also behind the counter, working on his workstation. Not once did this man acknowledge my presence, or offer to help, or ask why I was there. Then when I did go outside, another man walked by me several times, and on the last pass, he said someone would be with me in a minute. After several minutes, another man walked in from the (employee?) parking lot, and checked me in, which took about 2 minutes. A 2 minute process ended up taking 10-15 minutes. It felt longer. I don't mind waiting, when there are other customers being waited on, or people are busy being checked in, or checking out. But that was not the case here. I was left with the distinct impression that I was not important enough to be helped, or even acknowledge that I was there. I think I'll pick another drop off point if I ever rent another U-Haul in the future.

John F. le

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Le client n'a pas laissé de commentaire.

Millard O. le

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Slow checking. I setup my info online for the mobile check in any when I arrived at the uhaul locatin it did not work.

Travis S. le

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Bryan was fantastic! Rich was super helpful as well. Keep up the good work guys

Sean N. le

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Le client n'a pas laissé de commentaire.

Joseph D. le

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Excellen

Robert K. le

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Le client n'a pas laissé de commentaire.

wade l. le

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A big ‘Thank you’ to the staff when I signed up for the unit and again 13 months later when I no longer needed the unit!

wade L. le

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Everything was great as always!

Jeffry T. le

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Le client n'a pas laissé de commentaire.

Joyce W. le

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Le client n'a pas laissé de commentaire.

David T. le

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I thought everything was great.

Jeffrey B. le

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Friendly staff, clean environmentally controled facilities, great place to store your stuff!

Jenny S. le

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The staff went above and beyond to accommodate our needs. There loading dock was very convenient with lots of dollies to make the ove in and out simple. This place is awesome.

Robert R. le

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Le client n'a pas laissé de commentaire.

Kendrick T. le

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Le client n'a pas laissé de commentaire.

Charline P. le

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Le client n'a pas laissé de commentaire.

Duane C. le

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Le client n'a pas laissé de commentaire.

Damon W. le

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Staff were GREAT.

Israel G. le

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Great experience

B G. le

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Le client n'a pas laissé de commentaire.

Lynn S. le

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Le client n'a pas laissé de commentaire.

shannon F. le

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Le client n'a pas laissé de commentaire.

Gene Z. le

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Great staff. Well organized

Steven L. le

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always an easy transaction

Roger B. le

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Le client n'a pas laissé de commentaire.

Rudolph D. le

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Le client n'a pas laissé de commentaire.

cole R. le

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Took only a few minutes to drop off our equipment and be on our way.

Burton G. le

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It was very busy at noon. We had to wait a little longer than usual. Just a minor inconvenience.

WILLIAM B. le

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Good uhaul store.

Adam W. le

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Le client n'a pas laissé de commentaire.

Diane M. le

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I was very happy and impressed with the Coyote Lakes Uhaul off of Bell (in Sun City West, AZ) as well as the return uhaul in Abilene, TX however the uhaul located off bell and grand I was not impressed by. The first girl attendant was rude. She then passed me over to another guy. When I tried to check in with him, he refused to take the paper copy of my newly obtained Texas drivers license (even though it had my state, licenses number, address...all the necessary and legally required info needed to drive), all because he couldn’t scan a picture of my license plate in. Then after getting that all sorted, the initial price I reserved the uhaul wasn’t honored (was charged and overage of $50). Then he just disappeared. Wasn’t sure if I needed to follow him or not. Then another man pulled up outside with our uhaul. Was never given a mark off sheet to notate any blemishes to the truck. After inspecting the truck, noticed my tail like on the driver back side was cracked and pushed in as well as the driver front door wouldn’t fully close. You had to slam it shut really hard for it to close. Just not very impressed with this location. The return site was great as well as the coyote lake location. I initially secured a reservation for a truck at that location but they didn’t have any 10ft trucks so referred me to the bell/grand location. Biggest take away would be more friendly, understanding customer service. It only takes a minute to go a little bit out of your way to go above and beyond.

Brian C. le

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outstanding Facility. Store Manager and Staff are awesome!

Gary B. le

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Le client n'a pas laissé de commentaire.

jerry C. le

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Le client n'a pas laissé de commentaire.

Walter F. le

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Le client n'a pas laissé de commentaire.

Raymond V. le

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Wonderful staff at this location. They are very professional in every way and this makes me want to continue to use U-Haul for any and all of my larger vehicle moving needs.

Tina B. le

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Offer discount on mileage it is the biggest part of my bills.

JON C. le

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Le client n'a pas laissé de commentaire.

Jay D. le

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Le client n'a pas laissé de commentaire.

RONNIE R. le

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Le client n'a pas laissé de commentaire.

Fred D. le

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Everything went well. There were no problems.

Alfonso H. le

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Le client n'a pas laissé de commentaire.

Aaron D. le

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Le client n'a pas laissé de commentaire.

William S. le

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nice place

Juanita C. le

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Le client n'a pas laissé de commentaire.

Slade H. le

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Lower the mileage priceS

Justin F. le

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Le client n'a pas laissé de commentaire.

BOB K. le

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Again great people!!

Scott H. le

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Above average

Jonathan S. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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Using the Uhaul company was much easier than trying to go thru Home Depot.

Kenneth T. le

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The area is not easy to get out of if you do not know the layout. With the main highway rerouted the entrance looks like one way in. This is confusing to new users. This facility is convenient and well stocked with vehicles/trailers for rent. The workers are friendly and efficient.

Jason H. le

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Le client n'a pas laissé de commentaire.

Carrie L. le

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Was told at noon on Tuesday Dec.31st that my boxes were on the way. I waited all day and got no call and when I called I was sent directly to the 800 operator and boxes never showed. I had a group of men on new years day to unload and no boxes. They finally arrived Thursday Jan. 2and and I had no help to unload them. As a single woman this poses a huge problem. All I was offered was $50 back. I will NEVER use uhaul again.

BRUCE A. le

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The employees at this location are ALWAYS friendly and helpful!

Robert C. le

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Well trained and organized

Emanuel S. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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I have questions about my bill and will be going to the branch tomorrow.

Jacqueline G. le

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The process was extremely lengthy for a appliance dolly rental. I’m not sure why an emergency contact is necessary for this type of rental. The person at the counter was helpful, but the U-haul process could use some overhaul.

Tracey F. le

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Use the mobile method to make reservation and complete pick up. Made pick up easier/quicker. Staff at location still checked on me and made sure everything was good.

Harry L. le

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Always so helpful and friendly

Alvin W. le

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Thought I'd save money but this was just as expensive, if not more so than a professional moving company - and a lot more hassle on my part to manage the process. So many people, facilities, call centers to talk with, I had no idea who was handling what. Initially, your website or sites weren't working with Move Help - even the call center couldn't get things done. Online estimator WAY off, said "2-3 boxes" and it took 7. Charging a FULL month's rent on the boxes without prorating is just being greedy. I only needed them a couple days over - one box just one day over- and was charged full month rent on all of them. Delivery appointment rep assured me multiple times that I would only be charged one delivery fee to have boxes delivered & picked up at my new residence, yet the facility charged 2 fees. I called customer service and fortunately they reversed the second charge. I will not use you again.

Paul W. le

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to make accesorys avaliable at no cost. Such as use of hitch head, instead of burying one, adapter for lights 6 way to 4 way, with out having to buy one. It would be a friendly crustomer touch, all elese was good

AWS A. le

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Le client n'a pas laissé de commentaire.

Morris Z. le

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Le client n'a pas laissé de commentaire.

Richard N. le

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Le client n'a pas laissé de commentaire.

Joan K. le

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Le client n'a pas laissé de commentaire.

Joan K. le

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Le client n'a pas laissé de commentaire.

Joan K. le

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Le client n'a pas laissé de commentaire.

Joan K. le

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Le client n'a pas laissé de commentaire.

Lynn R. le

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Place was extremely cluddered, and help were business like but not at all friendly

Scott T. le

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Le client n'a pas laissé de commentaire.

JOHN B. le

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Good service on paper work,Equiptment was superior, Individual handling return was courteous and help-full, Will return and recommend to others. John R. Bicket

jeff M. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

Vivian G. le

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Please advise customers to check text message right after checkout. I missed the text regarding reviewing the equipment before leaving because I was not aware this was going to come through.

Erik W. le

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Le client n'a pas laissé de commentaire.

Art L. le

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Le client n'a pas laissé de commentaire.

Natasha S. le

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Le client n'a pas laissé de commentaire.

Donni B. le

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Location does not mark entrance and exit well. Logistically poorly designed lot is frustrating to customers. Confused us, but obviously confused and frustrated the three other customers who were making negative comments about it while we were there.

Susan S. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Le client n'a pas laissé de commentaire.

Cory H. le

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Le client n'a pas laissé de commentaire.

Alfred N. le

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Le client n'a pas laissé de commentaire.

Rachele R. le

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Lines a little long for pick up

John H. le

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The truck I was given had the Driver side headlight burnt out, and the windshield wipers were peeling apart. I was driving at night and through the rain and snow very unprofessional to give out a vehicle that is not roadworthy!

Raymond M. le

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Great place

Jerry P. le

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Le client n'a pas laissé de commentaire.

Jason W. le

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Le client n'a pas laissé de commentaire.

Wendi W. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Dolores M. le

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Le client n'a pas laissé de commentaire.

Jeffrey D. le

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Amazing service. Quick and efficient. Friendly and knowledgeable.

Cheryl D. le

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Le client n'a pas laissé de commentaire.

Donald A. le

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Le client n'a pas laissé de commentaire.

Rachele R. le

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Le client n'a pas laissé de commentaire.

Aaron S. le

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The gentleman that checked us out and back in was great! Good personality and great sense of humor! Perfect experience!

Essie J. le

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Le client n'a pas laissé de commentaire.

John T. le

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Staff were very professional and courteous. Both rental and return processes were speedy and couldn't have gone better.

Jack K. le

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It took some time to get the truck because there was a lock on the back sliding door that no one knew the combination for. After about a hour they finally got the lock off, but left me to maneuver the truck out of it’s parking spot. There was no way I couldn’t do that without hitting the truck next to me. It wouldn’t have been nice if someone pulled it up for us. We had people waiting to help us move at the house, so the hour and a half delay was a real inconvenience for everyone involved. Not a good pickup experience.

Patrick R. le

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Access is limited and a bit dangerous when busy. Need more signs to guide people to exit on back side of building. Parking is very limited.

William S. le

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excellent service very kind

Harvey R. le

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Very nice and thanks

Michael S. le

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Good, clean location with easy in- easy out access. Staff was courteous.

Ken N. le

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all good

LISA N. le

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Pleasant and knowledgeable staff. Explained available options to us well.

Bernard B. le

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Very upbeat and helpful staff. Very clean facility.

RON B. le

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Was very satisfied with the professional way the business was handled. Everyone was very respectful and knowledgeable. Will recommend your storage to family and friends thank you

Barbara F. le

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Great place!!

ZENOBIA G. le

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I appreciated doing business with you all!

judith w. le

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The staff was friendly and helpful. They addressed my questions and were able to guide me to the appropriate storage unit size.

John A. le

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The young lady that helped us was great. She was knowledgeable and very helpful. her name is Allison. I hope that you pay her well because she is sure an asset and also knows how to close. John Alex

DANIEL B. le

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Six years of safe storage.

Lisa T. le

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Easy and convenient

George S. le

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Very clean storage and has the necessary move tools to use at no additional costs. The office people are the most accommodating that I have ever been associated with. Very helpful and friendly.

Glenda O. le

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Every thing was great. The only thing that bothered me was the hour waiting in line for the truck. There were only 2 people trying to help alot of customers. Other wise the service was great.

Fred B. le

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Very helpful

Gray S. le

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It made my move very smooth and easy! Thank you!

Billi P. le

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clerk was helpful

Patrick R. le

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Parking south side of building made it nearly impossible for my car to squeeze between parked vehicles and returning uhaul trucks in line waiting to be processed. Exit around back not obvious.

BENITA W. le

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Thank you for keeping my life secure while I’ve been traveling to help other people’s lives. I’ve never worried about my belongings being secured. I knew they were.

april m. le

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nice and clean will reccomend

FRANK K. le

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Everything at this location was done as it should be

Lisa T. le

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Very fast!

Bobby J. le

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The free storage for a month was very helpful in my moving process.

Ruth S. le

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I did not like the storage. I hated having to haul everything in a elevator and moving it so far from the truck. I had to get another storage until but went to different company because I hated it.

christina y. le

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The gentleman who helped me had so much patience and accommodating I was impressed.

Jack C. le

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Staff not trained well and they were giving customer info verbally instead of writing it. No pass cards on hand till Tuesday. Just seemed to be lost and unorginzed.

Bobby J. le

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Staff was a pleasure to work with.

Enrique G. le

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No words to explain but was a more than good experience when you need extra space to store and extra days to unload EXELLENT!! Thanks for ever to Uhaul from me and my family.

ruthanne b. le

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Came in to move out 4 people standing behind counter 1 working 2 drinking Lattes and eating , gentlemen who finally helped me was rude, food and beverages sitting on counter , not professional.

David L. le

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Excellent facility. Best storage in Surprise.

nicholas c. le

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Very clean.

JANICE F. le

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Only thing I would sa is no one should use this location due to poor communication

leslie m. le

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Great facility

Greg W. le

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Thank your

deanna s. le

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Overall experience with U-Boxes was very unpleasant. Wayne worked so hard to make things right! He is absolutely fabulous and went out of his way to make sure I was communicated with. Don't lose him!

Cody Jo s. le

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Was nice and very helpful Property is clean and great shape

Wiliam M. le

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2nd time I have rented at faculty. I am a repeat customer.

Donald A. le

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U box got there safe and sound

LEOLA M. le

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Very good experience. Sometimes there is a pretty long waiting time to get waited on in the store. Maybe an extra person would help. I have waited as long as 30 minutes to buy some tape and a box.

Henry S. le

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Great place

Henry S. le

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Very friendly staff, storage bins are very clean. I would recommend this place, well maintained.

don c. le

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A

Sally W. le

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To Wayne Barthél, DAWN SALISBURY, whom I first talked to on the phone and who later set up the storage space, is a GREAT representative of U-Haul!! She is helpful, efficient and genuinely friendly.

mike b. le

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Worst moving company in USA. Your computer billing/ordering program is horrible.

Jane S. le

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Very nice and helpful .

linda r. le

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Always very professional and handled all transactions perfectly.

Gloria C. le

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The Staff were all excellent and eager to help.

Roberto s. le

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The U-Box I rented was "misplaced" in Santa Rosa, California, After two weeks, the U-Box was "found" in storage at the Santa Rosa U-Haul facility and arrived in Surprise, Arizona 10 days late.

Deanna M. le

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The truck I rented was a piece of crap with horrible headlights. The storage units I rented were not put in the computer and I had to verify and argue with the staff to prove that I had ordered them.

Deanna M. le

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I had two storage bins reserved and they did not put it in the computer and I had to prove that I ordered them before they would help me. It was inconvenient.

J.C.LILLY W. le

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UHaul Corporation needs to revamp their 3 party "moving" process. 3 separate entities that do not communicate directly with one another created great disappointment and frustration with our move.

vincent l. le

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Wayne general manager there at Bell Road U-Haul was very very helpful. Every one of the staff members were great, accommodating and knowledgeable. They help me with all my storage questions.

Gloria E. le

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Everything good, but always very busy and had to wait.

bente T. le

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The staff was great and made me feel comfortable leaving my stuff at u-haul.

Kathleen C. le

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Saturday I pulled in to your location and was immediately helped by Rosa Mercado. She was very efficient and thorough. She explained the process of swiping the card and then took me to the unit.

Sharon D. le

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Prices are high but quality is good

sandra w. le

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We used a U-box - Simple, rapid, efficient & economical way to move..

kaitlyn M. le

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Worst experience I’ve had in some time. The storage manager, Sarah, is the only reason I rated the staff friendly and helpful.

CRAIG A. le

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My overall experience was very good and if I need storage space in the future, I would use this facility again.

Matthew L. le

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Everyone was very helpful and courteous.

GEORGE C. le

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Nice, vlean facility. Highly recommend to everyone!

Brandy S. le

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Thank you for making things easier

JON V. le

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I especially appreciate the availability of carts for use in transferring items to and from the unit. Also, the ability to drop off donated items by the entrance is a plus.

Kathleen S. le

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Very happy with service and equipment.

NEIL B. le

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Very nice place professionals

Robert B. le

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Thank you

Ken N. le

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none

Paul S. le

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The employees were great, though they need more of them for this location. The line was quite a line each time I was here.

Sandra M. le

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The front door gal forgot to give me my swipe in card or even tell me about the swipe card until we were leaving. She stated she wondered why their alarms were going off but they let two hours go by.

Todd G. le

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The facility was good and I thought the price was fair, the staff was to a person unfriendly and unwelcoming.

Ken N. le

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we haven't done the move or storage yet

vincent l. le

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The man behind the desk was very knowledgeable. He showed me the process and a rental inside the office. He walked me to my unit and explained everything from the lock to Tetris. Great customer svc

Thomas K. le

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Great guys to work with. Helpful, nice and informative.

Luana W. le

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The people here were very helpful. I am concerned about my 10x10 climate controlled space temperature. It is the on 3rd floor. It was very warm and almost hot. Concerned for my stuff in storage.

Laura R. le

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None

Michael R. le

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Temperature was pushing limit at times and sometimes there was limited staff (1 person working the desk area) at the front desk when there was a line of 5 - 6 people waiting for assistance

Pamela B. le

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Clean and well maintained. Always plenty of carts available

Chuong L. le

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Excellent facility, friendly and helpful staff.

Gabriel S. le

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Jesse was professional and courtes.

Rosalinda C. le

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Absolutely the best facility ever used. Each staff member was pleasant, happy and very helpful. While in transition to our new home, my plants survived in the climate controlled units.

David C. le

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Thanks

dana r. le

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This was service at its best.all staff starting from the top was helpful. The manager helped me unhook the trailer that I didn't rent from there.they let me stay late to finish loding. Asked if I ok

Randy M. le

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Could not be happier with the service received. Everyone was extremely helpful and knowledgeable. Prices are very competitive as well - your price on boxes better than anywhere else.

Richard S. le

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I have used U-Haul services many times in the past years. This was my first experience using a U-Box to move some household goods to AZ. The experience was great - everything went as promised.

david r. le

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We moved everything out this past Wednesday, the lock is off....Please stop billing auto pay as of today, Sunday. Thank you, David Robey 303 884 0822 cell #

Jeffery S. le

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good job used you for 2 years no problems

edward b. le

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Overall really good experience