Customer Reviews for U-Haul Moving & Storage at Grand Ave & Bell Rd

13 325 évaluations

13440 W Bell Rd   Surprise, AZ 85378
(East of Grand Avenue)

(623) 975-1173

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(623) 975-1173

13440 W Bell Rd
Surprise, AZ 85378
(East of Grand Avenue)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

PRISCILLA H. 
Évaluation :
5

pick up was a breeze. Drop off was difficult and time consuming. no one in the return equipment station and no one in the yard, I disconnected the trailer myself and went in to office to report the return.

JEFFREY F. 
Évaluation :
5

Efficient service even though only 1 individual running desk. I had 3 people in front of me the first 2 were pretty straight forward box purchases the gentleman in front of me was a cross country truck and trailer rental. Return was quick and easy ever with all the other return activity and rentals.

RALPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARKER RYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lacy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE B. 
Évaluation :
3

The staff was nice, courteous, and helpful. They helped me with renting my storage unit and changes I needed to make. However, getting my Uboxes brought up to the storage unit was a nightmare. I had to reschedule after the first attempt because they weren't brought up. The 2nd time we had to wait over an hour before the first of three boxes were brought up. After we unloaded the box I had to call the manager to find out where the other two were. He handled it and the other two boxes came up without incident.

Michele S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis G. 
Évaluation :
1

The employees did not help find the new truck they told me it was down in the back. I get it wasn't their job but this would have been a great time to show empathy and help. And someone should have checked the tires knowing I was driving thru 2 states and not given me a truck with bad tires.

Linda G. 
Évaluation :
5

I had a new guy help me rent my van. He really was awesome! He was really trying hard and did a excellent job getting me into my van! I could tell he was a little nervous but I was impressed that he kept going through all the steps to get the job done. Very good people skills.😊

CORMAC M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGO M. 
Évaluation :
1

Improve absolutely EVERYTHING! FULLY RUINED MY entire move!! Plus more interfering with major things.

Becky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Y. 
Évaluation :
5

Rien

Thomas J. 
Évaluation :
2

The people who work at this location were very nice and my experience was not their fault fir the most part. I had a 26' truck reserved and was told the evening before picking up the truck that it was Not available. The U-Haul web system was not stating where the truck was or why it would not be available. I had to have a 26' truck for my household furnishings! The U-Haul store put me in a bind where I was moving out of State and could not delay the truck being loaded on Friday the 17th. Because I was not given the correct rental truck I now have to pay again to go back to AZ to get my excess turnings out of a friends garage. The friend was kind enough to allow me to put the rest of my household goods into her garage temporarily. This going to cost me the same or more again to travel to AZ. Pay to have my daughter and son n law go back to AZ. Rent another moving truck and pay a mover again to load the truck and have help to drive the truck back to Utah. I told the store three times I had to have the larger truck to move and would pick up the auto carrier trailer the next morning on the 18th to get help loading my car for transport. The store provided an auto carrier that was not the one reserved and was not authorized as I found out to be released to go to travel to UT from AZ. No o e told me the bundles of blankets to cover furniture with was only a rental and blankets are required to be returned. This moving experience has turned into an expensive nightmare. !! It was recommended by transport that an action report be filed that the boss will need to address. I hope that compensation can be made to me.

KAREN K. 
Évaluation :
4

My uhaul files in a manilla 8 1/2 x 11 folder was accidentally left in the cab; when I called, the attendant said..."nothing was turned in.." The folder contained my copy showing a 20' truck AND an auto transporter rented and paid for in full at Bullhead city AZ. I was sent to 4 locations to pick up my auto transport; long story short=I never received it! A refund is due.

THEODORE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rona W. 
Évaluation :
1

I have used this location many times and this time I received the worst service ever. Will go elsewhere.

KERRY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES U. 
Évaluation :
3

There was only one guy checking people in the morning, and there were about 8 people in line waiting for around a half hour each. People are there because they have places to be, and things to get done - so standing in line for so long is a waste of precious time. The trailer was muddy with rocks in the bed when I picked it up.

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lora O. 
Évaluation :
2

Check in was poor. Was given keys to truck, (parked way in back lot and behind building). Only to walk out there and truck was between other trucks. Back to front office, then when returning, was told I had wrong truck and to go inside to get corrected paperwork. Inside was long wait, only to have no one know how to change paperwork, so no receipt. Was told I would get receipt by e-mail.....have yet to receive one.

Mark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Moriah R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina G. 
Évaluation :
3

I reserved and was guaranteed a 26' truck. When i arrived at my appointment time, they had no 26' truck and none were available anywhere. Allegedly I had been told and agreed that my reservation was not guaranteed, I disagree. The email I had from uhaul stating my reservation was guaranteed meant nothing. I must commend the staff at this uhaul location for helping me the best they could. However, I will never use uhaul again and would never recommend them to a friend, probably not even to an enemy. What's the point of a reservation if it's still first come first serve? I had a reservation because i sold my house and had to be out.

MICHAEL L. 
Évaluation :
5

Nothing to improve. Easy transition start to finish.

Joseph S. 
Évaluation :
5

Service was immaculate! ✨ always has clean trucks & great customer service reps working!

SARAH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan C.  |  Premières impressions 
Évaluation :
3

Start telling your customers not leave the way the arrows one way directions tell them do to your construction that will send them into a closed off area (dead end). Also put signs up in front to tell them that the office moved to the front off building. Also if someone shows up 10 minutes before you close check the truck in . If you tell your customers need to return by 7:00 pm and you don't want to check it at 06:50 . Change and tell them 06:30 . Been here at this location several times . And this was the most inconvenient time . Also damage on the truck is not marked, so I had to take pictures of damages .

Daniel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANICE T. 
Évaluation :
5

Remove the equipment from the truck....it took up to much room that could have been used.

ANNIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERNADETTE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN M. 
Évaluation :
5

Delivery of containers from Springfield Mo was left empty in my driveway for 13 days. Springfield office stated driver was out with COVID and did not have any other drivers to pick them up. My suggestion is to have more than one person to a specific job. Multiple people should be able to do multiple jobs just for situations like mine.

david B. 
Évaluation :
5

Great Staff

RYAN C. 
Évaluation :
5

The guys did great no recommendations

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZEESHAN S. 
Évaluation :
1

Make sure person in the back with the trucks has a working walkie talkie so customer doesn't have to drive to the front of the building twice and if someone at the register says they'll compensate you for gas that's over a quarter. Then they should put it in the notes so when dropping off equipment the person is aware because that was NOT the case for us

Jacob B. 
Évaluation :
5

Very nice helpful I pulled up they came right out help me out instantly I was in and out of there within three minutes very nice very polite will recommend others the one in surprise Arizona

ERIK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DebbieKev K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick W. 
Évaluation :
5

Nothing! You've got it down! Thank you!

bonny S. 
Évaluation :
3

Only rated location as average at this time because they are under construction and don't have it all together yet. I'm sure I'll rate it higher later after remodel completed.

ANTHONY G. 
Évaluation :
3

This wasn't the location that I requested and it was changed the day before my scheduled move. Additionally, no 26ft trucks were available for my reservation on the day I needed it so I had to shift everything about my move for an extra day plus drive the extra distance to pick it up. The truck functioned okay but the passenger side door had issues and made a loud popping plus the truck had no cruise control which is very exhausting for long hauls.

AUBRIE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY M. 
Évaluation :
1

I've rented from this facility twice and the first time the yard guy didn't screw the trailer to the ball hitch and it came off and damaged my number and muffler and now I have to waste my time to get a quote for repairs. The second time I picked up the trailer around 1pm and returned it by 4:30 and a yard guy detached the trailer from my suv and said I was good to go and now the next morning I get a call that I need to return the trailer or I will be charged 50 $. I ended up on hold for on for over an hour getting it all figured out. This store needs a new manager or some extensive training. Absolutely ridiculous and I won't be renting from this store ever again.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
2

Lacks people with customer service skills...

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
5

Would like to see a final receipt.

Chris R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE L. 
Évaluation :
3

It would be nice to actually have the store location actually answer the phone. The prices just went up but prior to that they were the same for 2 years.

Tina S.  |  Expérience générale 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE. Wish I had used UHaul from the beginning. My only disappointment was the policy to not refund a pro-rate unused 2nd monthly storage charge.

diane L. 
Évaluation :
5

The line was long and we waited for quite some time, but then two more employees came out and got us checked in for our rental really quickly. Everyone polite and friendly. There was a little confusion on where to pickup our trailer. That would be my only recommendation on what to improve. It was unclear that I needed to drive to the back of the building. Return process was a breeze!

Parker B. 
Évaluation :
5

Absolutely great service checking in and checking out thank you

MICHAEL C. 
Évaluation :
5

The guys at U-Haul Moving & Storage at University of Missouri in Columbia, MO went above and beyond to be helpful; excellent operation.

Dean B. 
Évaluation :
5

It was great.

REBECCA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan S.  |  Premières impressions 
Évaluation :
2

Long line just to pick up, original trailer didn't have operating lights and had to switch trailers. Trailer fell off hitch less than a mile after leaving facility. When returned the check-in location wasn't clearly marked, told staff member about trailer falling off and he just said sorry. Then failed to properly check trailer in. Had to call 2 days later let them know the check-in wasn't complete so that I wouldn't face late charges.

JUSTIN H. 
Évaluation :
2

The truck was filthy! I had to clorox the cab and clean the windows so I could see!

STACY M. 
Évaluation :
5

Rien

JOHN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH O. 
Évaluation :
5

nice workers, fast service

MIRCEA P. 
Évaluation :
3

Truck had an issue with does light never turning on. Called and was told to call Roadside but couldn't tell me if they would charge me lady was very rude on the phone

ALEXANDER N. 
Évaluation :
5

Nothing at all Great Job

JOSEPH G. 
Évaluation :
4

Dropped off after hours no interaction with staff or location.

CHRISTI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
4

In general, this was a good location to get U-haul trucks, equipment and packing materials. However, it took 3 attempts to provide me an adequate truck. The first truck had pushed in headlight switch and would be unusable after dark. The second truck had a dead battery. The 3rd was in good condition. Service, on the other hand, was great.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER B. 
Évaluation :
3

I was transferred to a much further location and was pushed back from 11 to 2:45. Then I was given the wrong keys.

Jazmine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susette H. 
Évaluation :
5

have vehicle ready to pick up per reservation.. verify mileage per gallon. approx.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devyn T. 
Évaluation :
4

The door to the unit was stuck for awhile. The helper finally got it open. I came back with boxes later and sprayed some lubricant so it works ok now.

Bill l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY A. 
Évaluation :
5

First an foremost, the Bell Rd location was super helpful. What's frustrating about this, is the logistics and the piss poor communication of “customer service”…Plain and simple. Our “guaranteed” delivery was two weeks late! I will say we got a call THE DAY of the original expected delivery date just to tell me it was going to be a week late…then that time came and went... still no delivery.We called back numerous times to get an update, no one knew an answer and was eventually advised that a “supervisor” was going to call me and give me an update. Of course, no call ever came through. Sadly, we have, minimum…two other households AND a complete business to ship over to Missouri! Sadly, again… we were the first ones of this major operation. So now some other company is going to get our business. Let's be honest, I highly doubt anything will come of this review, because I've done Customer Service…I know how it goes. But just know, there was a family that was serviced so shitty, that they will go above and beyond to make sure other families and businesses go through another company. And yes, Businesses and Families, plural. Wrong family to to fuck up on.

Samantha A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
1

Truck was dirty, ac was broken, no washer fluid, weather stripong around door coming off, passenger door was hard to shut all the way, employee rude and dismissive. Horrible expience. Also was not informed truck was not at prefer location and mobile app w asa snt working. Truck was farther from me than it was suppose to be.

Jason G. 
Évaluation :
5

Things were being remodel. So I wasn't sure where tjj oh go. But your employ help me and was onbmgvway.

Joyce L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY J. 
Évaluation :
5

Thankyou Uhaul team, 1-6 months the equipment has been part of our life style of renting trailers for our new beginnings in business connection!

GUY A. 
Évaluation :
5

Great customer service, especially the young girl who handled my check in of the trailer I was returning. She was the only lot attendant checking in vehicles even though its was an hour before closing and the were so many people retuning rentals. It was very hot outside and lots of impatient people waiting to check vehicles in, this young female handled herself very professionally and address people very politely and with a smile on her face. She was simply amazing! I just wished I would have not lost the paper That i wrote her name on so that i could her a great review! God bless her for being very nice under a very stressful circumstance! I will definitely rent vehicles/trailers from this location again!

STEPHEN C. 
Évaluation :
3

Very unprepared for our puck up & the 1st trailer they finally found had really bad tires & we were driving across country! My husband said there is no way we are taking that one. Gave us a different one.

Thomas A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis C. 
Évaluation :
1

Was not helpful regards to refund

RAVI B. 
Évaluation :
3

SHORT STAFFED AND A LONG WAIT TO PICK UP TRUCK

JOSEPH C. 
Évaluation :
5

Fast and friendly service!

ERIC M. 
Évaluation :
2

I reserved in advance provided my credit card and sent scan of my D/L .Truck was not hooked up to trailer yet so we were late getting on the road as planned. Also We had to stop as the truck was filthy. steering wheel was sticky and there were dirt and dog hair everywhere as as we have allergies we had to clean out the truck before we could get down the road. when we got to location to pick up our car. we found that the straps provided were old stiff and rusted in places. it took us a long time and the front tire straps kept loosening. so we had to keep stopping to check and retighten. and use some of our own. When we dropped the truck and trailer back off there were 4 people in line waiting.And one super slow worker at the desk. I stood there for half hour and the line never moved. i have never seen someone move slower in my life. the people in line were mad. one guy was complaining his rental was not ready and he had been there already two hours. after waiting another half hour I just left. terrible customer service. no reason your equipment is not clean and locked and loaded for the customer that reserves in advance. and have a separate line for random people stopping by to rent. and one for those picking up and dropping off.

SANDRA R. 
Évaluation :
2

My only complaint is that uhaul didn't prorate their fees. I'm from out of town and just paid my rent 3 days prior to cleaning out my unit and I got screwed for the entire month..

LORI B.  |  Expérience générale 
Évaluation :
5

Staff was kind courteous and knowledgeable. Facility was spotless

Julie U.  |  Premières impressions 
Évaluation :
5

Very good staff at this location. Went out of their way on several occasions, not just for me, but for other customers I saw. I was well taken care of.

David P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L.  |  Expérience générale 
Évaluation :
1

It was the WORST experience ever. From getting locked out of my unit for non-payment when I was enrolled in auto pay, to getting my email wrong twice, to the complete and utter failure of getting lights on in my hallway after repeatedly asking for it to be fixed. I went into the office no less than five times over about a two month period. Each time I was told it would be taken care of and it never was. This facility is the WORST and I will be sure to advise anyone of this if they are considering renting a unit. Just awful.

Karen L.  |  Expérience générale 
Évaluation :
5

Merci

frank d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

iiane c.  |  Expérience générale 
Évaluation :
5

Don’t need any

Reginald R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gino z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy L.  |  Expérience générale 
Évaluation :
5

Great place to store.

Gary B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deborah s.  |  Premières impressions 
Évaluation :
3

Reserved a unit a month in advance and when I got to the Uhaul, with my truck loaded down and movers who were paid by the hour it took over a hour for them to find two rooms to accommodate for my one and I ended up paying my movers for a free hour. Was not happy about this.

ARIANA G.  |  Premières impressions 
Évaluation :
4

It's common to have a long wait at the counter. Sometimes there's only one employee at the counter. Not all employees can process a payment by check.

Rudolph D.  |  Expérience générale 
Évaluation :
4

Storage facility was satisfactory and staff was helpful - I would recommend that the facility is sprayed for insects as I found a few hitch hikers whilst unpacking.

ashton s.  |  Expérience générale 
Évaluation :
2

I have used U Haul before on Grand and Bell in Surprise Az. This time I used them it was a horrible experience with the storage that I reserved and they sent me all over Phoenix when it was there fault and charged me after they said they would give me an extra day free on the truck  I rented and that they would take over 80 miles for the run around they gave me and they did not do that. The manager at U Haul I'm Surprise never came out of his office to help me. Very Poor Service and disappointed. I will be calling  Monday morning to argue with them. They never sent me a bill of for what they were charging me. They just charged my credit card with out a bill being itemized . So I am very unhappy

marie c.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA A.  |  Expérience générale 
Évaluation :
1

The first woman that help wasn’t very helpful at the counter, she gave me the wrong size unit, told me that insurance was mandatory, didn’t offer me one months free rental as I got my truck from Uhaul. It wasn’t until I went back three times that I was taken care of correctly.

ROY M.  |  Premières impressions 
Évaluation :
5

I wanna thank Ethan for his great customer service We really appreciate it

SHALISHA E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Obed M.  |  Online Move In 
Évaluation :
3

The facility deserves 5 stars; however, I am reducing it because there were no dollys availableto help move my items like other Uhaul facilities. It was a struggle trying to get my things into storage without one. Please consider getting some for your customers. Thank you! Btw your staff were amazing, Anthony, he was SUPER helpful, and the young lady with the BURGANDY hair, she was amazing too, and I can not forget to mention the guy that works in the office area doing paperwork, he was awesome!

Keith C.  |  Premières impressions 
Évaluation :
5

Fantastic service even post-pandemic and being short staffed. However not everyone understands having to run so short handed. Wayne's team was amazing and I can't believe Dina is still there!! 殺 I will say the gal that was working the counter that evening was NOT very friendly or welcoming to me or the customer before me. We seemed to be bothering her. As a former employee I took pride in greeting all guests warmly despite how my day was going or what was going on in my personal life (and at that time it was in the freaking dumpster) I was very disappointed in her attitude towards us. I imagine it wasn't a one time incident with her. Again, Wayne's morning crew was absolutely wonderful. The gentleman who checked the trailer in later that evening was great.

Keith H.  |  Premières impressions 
Évaluation :
5

good job great job well done, the lady who helped me very nice and accomodating

Rommel M.  |  Premières impressions 
Évaluation :
4

Hours of operation are the best in the West Valley.

TINA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timmi F.  |  Expérience générale 
Évaluation :
1

only one person working. She told me there would be a lock inside my unit. There wasn't. I went back and told her. There wasn't a lock available. I said I would come back and move my stuff in she said there would be a lock there when I came back at 8pm. There wasn't. Now my stuff is moved in without a lock on the door. I hope it is still there.

Dan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INGRID V.  |  Expérience générale 
Évaluation :
4

The biggest problem is they allow people to park in the loading and unloading area for the storage. It was sometimes very difficult to load and unload.

Richard G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CORAL H.  |  Premières impressions 
Évaluation :
1

The staff is so rude and hastle and racists. Sarah was so hastle. I asked her to call Matt the manager. He was standing outside. She said he was at the warehouse. No professionalism no Basi humans manners. Sarah is super bully and hastle. Not a way to run any kind of business.

Lilliana E.  |  Premières impressions 
Évaluation :
5

Outstanding staff, outstanding service, very friendly and very patient.. I highly recommend this location, hands down.

Angela P.  |  Expérience générale 
Évaluation :
1

Never received storage unit. Only had 1 on third floor, had to go to competition. Staff needs more training.Managers kinda tried. Your computer system needs work on facilities available. Over promised and under delivered

Gary J.  |  Expérience générale 
Évaluation :
3

No storage available once I arrived from Oregon. Disappointed!!

Gary J.  |  Premières impressions 
Évaluation :
4

The storage unit met our needs and we were always able to access it when needed. We were billed for the June rent on 5/22 and cleared it out on May 24th. We have not yet been issued a refund. Please review before I need to notify my credit card to stop payment.

Guy G.  |  Expérience générale 
Évaluation :
5

Just wish 50 lein fees were not charged during the pandemic

MIKE B.  |  Expérience générale 
Évaluation :
4

Decent

Levi B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICK H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gladys J.  |  Premières impressions 
Évaluation :
5

ladies were excellent. Very helpful and polite.

MATT C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timmi F.  |  Premières impressions 
Évaluation :
5

I'm a frequent flyer at U-Haul and I have nothing but good comments. I love y'all !

Angela P.  |  Premières impressions 
Évaluation :
5

We didn't have a chance to use the truck we rented yesterday and when we returned it Matt reversed the charge. It was awesome, because we were just screwed over by a competitor on our move in day. We will tell everyone we know about our bad experience with pods and are awesome experience with u-haul. Merci!

ROBERT B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R.  |  Premières impressions 
Évaluation :
1

This was a horrible experience. I never recieved calls back. My issues were never resolved. I had to speak with the owner of uhaul to finally get a response. Poor communication. Poor customer service. I will never deal with uhaul again.

Heidi B.  |  Expérience générale 
Évaluation :
5

It was great to work with Wayne

WAYNE L.  |  Expérience générale 
Évaluation :
3

The monthly rental has gone outrageously high. Won't use again because of prices.

Randall P.  |  Expérience générale 
Évaluation :
4

The only complaint I have is that the billing seem to be all over the board. It seems like the main number I called couldn't answer specific questions about my account and trying to get a hold of the place I had storage two answer specifically about my account and the seemingly unnecessary charges. It did all get straightened out but it seemed like there was more than one time that I had to make calls to get my account straightened out.

kim p.  |  Expérience générale 
Évaluation :
5

Excellent Richard Merritt

RICHARD M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE G.  |  Premières impressions 
Évaluation :
1

I, a moving van and four men contracted to unload the truck into the storage unit had to wait for an hour for your computer system and U-haul employees to gain access to the unit. There is a lot more detail to this frustrating and expensive experience. I would appreciate a call to resolve this issue. Merci.

Michael H.  |  Premières impressions 
Évaluation :
1

I'm paying the same price for a storage that's outside not secured by a gate just an alarm and no climate control as the same price I would pay for a 10 x 15 indoors behind secured doors and an alarm with a security card and climate control doesn't make sense to me

PHILLIP E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim c.  |  Expérience générale 
Évaluation :
5

Management and staff were very helpful and friendly which was very welcomed after a cross country move.

Russell W.  |  Expérience générale 
Évaluation :
4

convenient drinking fountain on hot day, plenty of carts. easy access from parking area

Gary W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Celeste R.  |  Expérience générale 
Évaluation :
1

The printer machine had out of ink for few days. I had no receipt paper which was difficult. The manager wS not well reliable.

karen l.  |  Expérience générale 
Évaluation :
4

It would have been easier if you allowed the customers to reserve a vehicle the day before instead of spending 30 minutes on moving day.

Marilyn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jo M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L.  |  Expérience générale 
Évaluation :
5

I never had a chance to use the storage space

Gustavo B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B.  |  Expérience générale 
Évaluation :
4

They need more help at the counter. Customers were lined up to the door and our wait was 20-30 minutes while staff walked in and out of the area.

Marjorie K.  |  Premières impressions 
Évaluation :
2

It was kind of irritating that we reserved a unit online with all of our updated information and then we got there and our unit was absolutely not reserved and they didn't even seem to have our info stored in the system. What's the point of reserving a storage unit

Timothy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes C.  |  Expérience générale 
Évaluation :
5

Very convenient and easy to access facility and the office was great.

rich y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L.  |  Premières impressions 
Évaluation :
5

Great service thank you

frank d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay B.  |  Premières impressions 
Évaluation :
5

Staff were friendly

Chris Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLF B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY W.  |  Premières impressions 
Évaluation :
5

Thank you for helping make my move go so smoothly. I especially like the added service of helping me book movers. That's awesome! The movers are super professional and fast!

Angela J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jo M.  |  Premières impressions 
Évaluation :
2

I lost a day of moving help because the elevator had operating issues. The 'manager' said the next day that it was working, but when i tried, it was not. Turns out she lied when she said a repairman came out and it was fixed. Another person said no one was called to come out and repair it. I was sold 2 locks for both units, then found out there was already a lock in each unit, but still charged me for the ones i didnt need. Only 1 elevator for the size of this location is ludicrous. It needs at least 2.

Richard F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George S.  |  Expérience générale 
Évaluation :
5

The general manager was phenomenal! After having a bad experience at the location in Laveen earlier in the day, I wasn't sure what to expect. She made the experience of returning the trailer we had rented in Detroit and accessing our free 30-day storage unit there a very pleasant experience. We rented a larger trailer in New Year's Eve to complete our move and again were completely satisfied with her service.

Debra B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B.  |  Expérience générale 
Évaluation :
5

Very good customer service

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Very good customer service

Michael S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leprintess B.  |  Online Move In 
Évaluation :
1

Made reservations a month ago and they still couldn't provide me with a big enough vehicle to move my belongings from California to Arizona. once I got to Arizona the storage unit that I had reserved was not available and I asked them what we can do so they gave me 4 5 x 5 storage units which still didn't fit even half of my stuff. Worst moving experience ever U-Haul is terrible.

Zachary R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

d lee m.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewand C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall P.  |  Premières impressions 
Évaluation :
5

Customer service very professional.

Atu H.  |  Premières impressions 
Évaluation :
4

Thank you very much!

benjamin a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
2

The wait to get service or to talk to anyone is horrible. Need more staff at peak times.

MICHAEL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONDI W.  |  Expérience générale 
Évaluation :
2

After making online reservation, original unit assignment was 2086 and was locked and unavailable for use upon arrival. Had to be reassigned to another unit, 1119. One week later when trying to access storage unit we were locked out because of billing errors which had to be fixed by on duty staff. That is back to back weeks that we incurred difficulties. We are concerned about future problems.

George T.  |  Online Move In 
Évaluation :
5

All staff went above and beyond their help to make my move in a positive experience.

kim p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eleanore p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel m.  |  Expérience générale 
Évaluation :
5

I left the keys to the truck in that Black box by the door where you go into the door of the building it was the second one at the bottom like a lock box I just closed the box I don't know if I needed to put a code in or what but I didn't I just closed the box for Aundraale King on 10-25-20

Aundraale K.  |  Premières impressions 
Évaluation :
5

Jennifer and Felix is amazing

JOHN E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael J.  |  Expérience générale 
Évaluation :
5

Best management ever

JAMES W.  |  Expérience générale 
Évaluation :
3

I was locked out and called the manager and never received a call back. I traveled across country and waited from 730 to 930.

Linda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred N.  |  Expérience générale 
Évaluation :
5

Jennifer was very helpful and professional!

Rochelle K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S.  |  Premières impressions 
Évaluation :
5

Everything was great

Rita R.  |  Expérience générale 
Évaluation :
4

Impossible to call and talk with someone. On hold, a lady did say she would get to us in a moment. We waited 20 minutes next Salk just automated voice and didn't wait as long. Finally we had to drive down to place of business.

Robert R.  |  Premières impressions 
Évaluation :
5

Jennifer and her team provided for all my needs and then some. I will be returning to this location for all my moving and storage needs

Gary B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela A.  |  Online Move In 
Évaluation :
5

All my questions were answered and received assistance with checking in and finding my unit.

Patrick C.  |  Premières impressions 
Évaluation :
3

I went to the Uhaul office in Surprise on June 14th. The young man sold me a lock and did not tell me to put it on immediately.He did not have me sign a contract, I recived a call from Jennifer regarding the contract. I said I would be in to sign. I never can get thru to the Surprise office. Sat 6=27 another call from Jennifer wanting to know if I had moved out, I hadn't even moved in. Because I did not put my lock on the leased the unit to someone else. So I spent another hour getting a different unit rented and locked up. I feel the service was very poor until I talked with Jennifer face to face. I now have a unit and we are moving items in on Thursday. Your phone service is terrible, Put on hold forever and then you don't talk to who called you and they person you do talk to does not know what they problem is. This has not been a good experience. I hope this is not an indication of what my renting experience will be. Darla Nordstrom 208-869-1786

DARLA L N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith M.  |  Premières impressions 
Évaluation :
5

Thank you for great service and friendly staff

donna h.  |  Premières impressions 
Évaluation :
5

Pleasant and knowledgeable staff. Explained available options to us well.

LISA N.  |  Premières impressions 
Évaluation :
5

Every thing was great. The only thing that bothered me was the hour waiting in line for the truck. There were only 2 people trying to help alot of customers. Other wise the service was great.

Glenda O.  |  Premières impressions 
Évaluation :
4

Very helpful

Fred B.  |  Premières impressions 
Évaluation :
5

Very fast!

Lisa T.  |  Premières impressions 
Évaluation :
1

Staff not trained well and they were giving customer info verbally instead of writing it. No pass cards on hand till Tuesday. Just seemed to be lost and unorginzed.

Jack C.  |  Premières impressions 
Évaluation :
3

The people here were very helpful. I am concerned about my 10x10 climate controlled space temperature. It is the on 3rd floor. It was very warm and almost hot. Concerned for my stuff in storage.

Luana W.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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