Customer Reviews for U-Haul Moving & Storage at Grand Ave & Bell Rd

13086 évaluations

13440 W Bell Rd   Surprise, AZ 85378
(East of Grand Avenue)

(623) 975-1173

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(623) 975-1173

13440 W Bell Rd
Surprise, AZ 85378
(East of Grand Avenue)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE H. 
Évaluation :
2

Camden was the only employee who was professional and courteous. Everyone else had a 'that's not my job or responsibility' mentality. Additionally the disconnect from your website to the actual locations is atrocious at best. I was guaranteed a trailer at a previous location, and had I not call to confirm I would have wasted hours of my limited time. Not only did they not have a trailer available, the location manager said the 50 $guarantee had nothing to do with him and I could call the 800 go U Haul line but that it wouldn't get me anywhere...I don't know if he was right or wrong about calling since it was a 48 minute wait time. This is the last time I'm using U-Haul.... The service is awful. Thanks, Kahil Thomas 619.997.2530 / thepurchasingone@gmail.com

KAHIL T. 
Évaluation :
4

My truck was on empty with the orange light on when I picked it up! No one said a word about it until I got in to drive off. Come on! Gas up your trucks!

JENNIFER S. 
Évaluation :
3

The first truck was not on the lot after searching in the hot sun, the air conditioner wasn't working on the second truck and the third truck worked like a charm.

ROBERT KAZUO M. 
Évaluation :
4

We could have used one more box, but that is really on me not describing all our stuff well enough. The Phoenix side of this went well. The Santa Rosa side left a lot to be desired. There was confusion on what day the boxes would be delivered. In the end, they arrived the afternoon of the right day. One box was damaged. The cord for our chest freezer was hanging out of the box. Someone made a valiant effort to keep the box together and used wood screws and a strap. One of the screws went into our freezer. I have filed a claim, but the freezer was taken away with the box and I haven't heard anything since Saturday. You should ask questions about the toll free number and the service related to it. Feel free to call if you need more info: 480.316.0807

Rich W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason and Linda H. 
Évaluation :
5

All my needs were met. Every friendly and fast. Have used this U-Haul location before and will always use it in the future. I have referred many friends there.

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
1

I needed to keep my rental for 2 extra hours and was told it would be an extra 45,00 $, seemed a little out off line considering the rental was only 19,95 a day. No explanation that was price. If you look at my file in the last 18 months I have spent at least 3 500 $at that store, I wasn't asking for anything for free, I will be going to Ryder or hertz.

TIMOTHY S. 
Évaluation :
4

The parking is a little shaky other than that all good.

DAVID E. 
Évaluation :
5

The employee outside cleaning the trucks that helped me with hooking up the trailer and dropping it off was very helpful and courteous.

JASON MICHAEL G. 
Évaluation :
1

I have rented 3 trucks in the past week since moving out of two houses and took a truck to his location instead of the litchfield location. It was an honest mistake since I am so tired from all this moving. They charged me 140 $for the mistake. Plus the first rental I did was at this Location. After leaving the location I called and spoke to someone there and stated that the fuel was not correct. He told me that he would fix it, which he never did. I had to call and wait for customer service for 40 minutes. She was able to fix it. The first two rentals were days apart and never received receipts from the rentals only extra charges. I am very unhappy with my experience this past week. I have rented numerous times and have alway had good service.

PATRICIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANNON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS H. 
Évaluation :
3

The strap on one of the front car tires on the auto transport was not put on correctly at the Uhaul location. It came loose during the drive. Luckily my boyfriend saw in the rear view mirror that the car looked to be moving side to side. We had to pull over and the strap was completely off the car's tire.. Lucking he was able to fix it, but it took a lot of time out of our travel schedule, plus it was pouring down rain.

Melinda P. 
Évaluation :
5

Everything was great, the only thing I would like to see is some kind of receipt, print or email, acknowledging that my rental was returned and the rental was completed.

JOSEPH R. 
Évaluation :
5

I'll start with the good. The staff was great! Very nice and helpful. The truck however had been smoked in. Smelled like smoke and had cigarette butts. When I returned it after hours it said I was getting billed for fuel even though I filled it back to where it was when I took possession.

MICHAEL C. 
Évaluation :
4

Dropped off trailer after hours. Challenges with uhaul app, made multiple attempts to load requested photo even though I reviewed photo that uhaul provided as example.

Edward A. 
Évaluation :
3

The truck had a hundred miles more than what the contract said and they had two other trucks they could not find keys to blocking the truck I rented and the both sets of keys were in the truck I rented for the other two trucks

GARYMARVIN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wes K. 
Évaluation :
5

Don’t need any

Reginald R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D W. 
Évaluation :
1

When the truck ramp broke I sat on hold with roadside assistance for 30 minutes before I decided to just drive up to U-Haul. The lady working there was extremely rude and unprofessional. She basically told me to fuck off. She told me "I don't care how long you sit on hold. That's the only way someone might help you." After I eventually got a hold of roadside assistance and someone showed up hours later the issue was unfixable and we had to finish the job without a ramp. I couldn't even get through to a human on the phone. This was a terrible experience.

Desiree W. 
Évaluation :
5

Rien

REGINALD R. 
Évaluation :
4

This location took over my reservation since the original location no one showed to give me my rental. The truck we finally received hour and 15 min later was fine but had a few flaws that I wasn't aware of looking for. When I got to my destination and opened the drivers side door the seal for the door fell off. I placed it back on which you could tell it wasn't a permanent fix. We we opened the back to load up the truck had water inside. It had been raining really hard during our drive. We where loading and noticed the roof had a hole in it in trailer on drivers side. We used a towel to plug it up since we didn't have time to go back to the new location and exchange the truck. Over all the truck did what we needed but from the start not being able to pick up where we reserved to than little things. I will rent from the location again because the girl that checked me in and the girl on the phone that said her location could help where very nice. But from now on I will inspect the entire truck before leaving. Merci

Keri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gino z.  |  Online Move In 
Évaluation :
5

Will use them again!

JOSEPH M. 
Évaluation :
4

Staff very helpful tried to resolve issue of my trailer not matching order and my order NOT existing appears their system went down at time order was taken messing everything up

Robert P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
3

Understaffed and very slow service. U-Haul needs to have more staffing to minimize the wait. Have equipment inspected and waiting for the customer. Waiting about 20 mins to get helped and you then find out that your trailer is not ready to go and the trailer that you are given has to have a side marker light fixture replaced. A long wait to return the trailer. The workers are doing the best that they can.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDRIC S. 
Évaluation :
5

I happen to arrive with a broken heart - and left with HOPE! Thank you "Guy"- you went above and beyond.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS K. 
Évaluation :
4

Move went smoothly and was on time as quoted The only negative is getting someone to answer the phone. If a call trips to the national line you can expect to wait at least 45 minutes for someone to answer. Once they do they are very knowledgeable and helpful though. It's a little frustrating.

Dave S. 
Évaluation :
5

Everybody was great

STEVEN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
5

Everything was easy and as expected. GREAT PLACE!

ANTHONY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TROY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Every thing was great except return. I returned Monday, recieved a call Wednesday saying I hadn't returned and was still being charged. Somewhere a mistake occured. After a quick call it was corrected.

KRISTEN R. 
Évaluation :
4

Clean windshield

CHARLES W. 
Évaluation :
5

Return place was busy but all worked out smoothly.

BILL S. 
Évaluation :
5

They went above and beyond to take care of everything I needed, even replacing an electrical connection on the spot.

ELIZABETH S. 
Évaluation :
5

Wayne and his staff at this location are way, way beyond superb. On a scale of 10, they get a 12 in my book. Unlike the Phoenix Suns who got their butt kicked tonight and handed the Milwaukee Bucks the NBA Championship. :( :( :(

Jeff A. 
Évaluation :
5

Great place to store.

Gary B.  |  Expérience générale 
Évaluation :
3

The return process was problematic. I had to wait for 30 mins until someone would help me check the truck back in and finalize charges to my card.

TREVOR H. 
Évaluation :
4

It was very busy, the line was long. But the young man that helped us was very friendly and efficient.

RENEE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deborah s.  |  Premières impressions 
Évaluation :
1

Wayne was the only employee that was in sight because he was in the office helping people with their reservations. All of the employees were hiding. There was a long line for only Wayne. I have rented at this uhaul in bell and grand in Surprise since 2006. I have seen many managers move up to corporate from this location and workers become managers. This location has gone downhill. Thank you Wayne - you'll be the next manager there.

Kyle O. 
Évaluation :
5

Fast, friendly and knowledgeable. Wait time was not much. Everyone was busy and I got helped in 15 minutes.

FRANCIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE K. 
Évaluation :
5

Very streamlined. Helpful. Quick. Efficient.

Robert H. 
Évaluation :
5

Long waiting time to talk with an agent at both locations was the only problem I could see would help! Drop off location and personel in Az were great!

Jeanette P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

The rental place on Bell and Grand in Surprise was very helpful. I would not rent from the one in Goodyear, AZ off of Citrus. Very rude customer service.

RICKY G. 
Évaluation :
5

Anthony was super helpful and knowledgeable.

MARICELA T. 
Évaluation :
1

Tried the mobile pickup, which I have done before a few times, and experienced the worst mobile pickup experience ever. After 45 minutes, I finally went into the store which took another 30 minutes... But the gentleman that helped me was nice

Joshua F. 
Évaluation :
3

Reserved a unit a month in advance and when I got to the Uhaul, with my truck loaded down and movers who were paid by the hour it took over a hour for them to find two rooms to accommodate for my one and I ended up paying my movers for a free hour. Was not happy about this.

ARIANA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER L. 
Évaluation :
4

My van was left with NO GAS in it. The fuel light was on when I drove it off the lot. It is very frustrating to have to go get gas first thing when you are on a schedule. Contract 29707425

HEIDI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Outstanding customer service and exceptional accommodation through the helpers that managed and facilitated access to stored boxes at the Uhaul U-box storage facility. Merci encore.

Richard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD B. 
Évaluation :
4

The mobile check-in process took some time. Once everything was submitted, and I was waiting for everything to be approved, it wasn't clear what the next steps would be, so I ended up having to wait in line anyway. Turned out that initial attempts to reach my alternative contacts didn't work out. It would be ideal if alternative contacts could have been verified the day before, when I made the reservation vs while I'm at the facility.

Robert H. 
Évaluation :
3

I traveled 38 miles and was charged more, also the gas gauge showed full by their reports, i took a picture and showed it was only 3/4 full, i feel i was over charged 29,59 $, the gentleman that checked me in said he would correct the charges and instead shared me 29,59 $ more. Total rip off and will never rent again unless a person looks at the item with me.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO M. 
Évaluation :
5

The person taking the truck back was very nice.

Nadine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK R. 
Évaluation :
4

It's common to have a long wait at the counter. Sometimes there's only one employee at the counter. Not all employees can process a payment by check.

Rudolph D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME M. 
Évaluation :
5

Place is easy to get in and out of with easy pickup for equipment. I am a regular and this last time was a few hours past my check in time and the manager was nice enough not to charge me an extra day. I'll be back.

ANTHONY G. 
Évaluation :
5

People were great at communicating with us. We were late in returning the truck because we needed to hire help and it took a couple of days to get help. They worked with us well.

Hugh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL R. 
Évaluation :
4

Storage facility was satisfactory and staff was helpful - I would recommend that the facility is sprayed for insects as I found a few hitch hikers whilst unpacking.

ashton s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CINDY CECILE C. 
Évaluation :
1

We were over charged for a truck picked up with no gas in it.

Caroline M. 
Évaluation :
2

I have used U Haul before on Grand and Bell in Surprise Az. This time I used them it was a horrible experience with the storage that I reserved and they sent me all over Phoenix when it was there fault and charged me after they said they would give me an extra day free on the truck  I rented and that they would take over 80 miles for the run around they gave me and they did not do that. The manager at U Haul I'm Surprise never came out of his office to help me. Very Poor Service and disappointed. I will be calling  Monday morning to argue with them. They never sent me a bill of for what they were charging me. They just charged my credit card with out a bill being itemized . So I am very unhappy

marie c.  |  Premières impressions 
Évaluation :
4

Long wait to get to customer service. This is typical with most uhaul facilities. Always short on staff. Impossible to call a uhaul facility directly, have to go through long wait on phone.

MARTIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ernie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rocky B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA G. 
Évaluation :
2

I don't understand why I had to hound this company for a refund of my deposit. I was never sent a final receipt until today after calling for the 3rd time to even get just a final receipt. I used the stimulus card to pay for this move, and had to pay an extra hundred dollars because I didn't want to use my credit card. And apparently there was 10 dollars worth of damage? No explanation. No communication from the company and I would expect better from a company as old as this one. No matter if I got the deposit back or not, the unprofessionalism I experienced this time is too much. I will do all I can in the future to not use these services again. I'm afraid if I had given you my credit card, would the imaginary damage cleaned out my bank account? This is what people end up thinking about the company once they've done shady business.

Shawnda H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
2

Customer service is a joke.will never go to this location again

Larry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne F. 
Évaluation :
2

the staff was rude to me because he was overwhelmed with maintance on uhaul trucks. He didn't have the time to identify the truck assigned to me.

JANET S. 
Évaluation :
4

Unfortunately, a lock had to be cutoff and the trailer cleaned. The staff were very nice. Very busy place.

GARY C. 
Évaluation :
5

Very efficient with return

JANE M. 
Évaluation :
3

They go above and beyond at the surprise location. Sorry I didn't get any names but my guy that sold me boxes and helped me with the selections was also the guy that brought me a dolly 🥰ðŸ'ªðŸ'ðŸ™

LYDIA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA A. 
Évaluation :
5

Well I order a dolly and I didn't receive it with my truck but was charged.. And also I think if the truck was put in the front were I could find it easily than to have to drive up and down the row looking for the truck.

LAURA H. 
Évaluation :
1

Yes I would like to share my horrible experience with U Haul in Surprise. I rented a U Haul truck from Surprise on Bell and Grand I Reserved a Storage in Surprise they gave me the # to the storage and there was a lock on it. The manager stayed in his office didn't come out to see what was going on. After an Hr in the heat and them trying to figure it out. They were sending me to Glendale. After me bitching and telling them I am not paying for miles going to Glendale when I reserved a storage there at Surprise and there was a lock on it and they didn't know what was going on. The manager said they would take 40 miles off for sending me to Glendale and back When I arrived at Glendale U Haul I was very upset for Surprise U Haul sending me there when I was Moving to Buckeye after I told them I was moving from Surprise to Buckeye. John at Glendale U Haul said why would they send you here if you are moving to Buckeye I said I don't know 🤷‍♀️ At this point I'm very upset crying and it's a 115 outside I had a dead line to make needless to say I didn't make it and it cost me. I had to deal with U Haul for 3 hours of B/S run around. I was very upset 😢 by this time for the run around I'm getting from U Haul and in a 115 heat John said they need to take off more than 40 miles they need to take off at least 80 miles for going to Glendale and Litchfield U Haul John said he had no idea 🤷‍♂️ why Surprise would send me to Glendale U Haul John at the Glendale U Haul sent me to Litchfield U Haul. Surprise U Haul gave me the run around. When I returned the U Haul truck 🛻 I explained to the girl what just happened. They were supposed to give me 1 day free of the U Haul truck and a month free of the storage that I never got. Now they have charged my credit card almost 200,00 $ I am not happy with Surprises U Haul or the manager for not stepping up and helping me as a customer with this problem. Now I have to go to U Haul and argue with them for over charging my credit card. Not a happy camper with Surprise U Haul

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan G. 
Évaluation :
3

Associate at front desk was checking her personal cell phone while speaking with me

HAYLEY W. 
Évaluation :
5

There are a ton of notes on this. Our boxes were supposed to ship on June 4th from Arizona, hopefully beating the intense heat that was coming, because of some fragile items in the boxes. We were hoping the boxes would arrive in Florida before hurricane season started - which they didn't. When the boxes did finally ship, nearly three weeks later (6/23/2021) - 2 days after the original promised date of delivery (6/21/2021) in Florida - nobody could tell me where the boxes were or when they would arrive. We had moving help scheduled and had to change plans with all 3 involved in helping unload the boxes. We did get the boxes on the day hurricane/tropical storm Elsa was about to hit the area. This is completely unacceptable. This is the 2nd time that U-Haul U-Box has botched my moves. We are dissatisfied, to say the least.

Sean K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
1

The first woman that help wasn’t very helpful at the counter, she gave me the wrong size unit, told me that insurance was mandatory, didn’t offer me one months free rental as I got my truck from Uhaul. It wasn’t until I went back three times that I was taken care of correctly.

ROY M.  |  Premières impressions 
Évaluation :
5

I wanna thank Ethan for his great customer service We really appreciate it

SHALISHA E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Obed M.  |  Online Move In 
Évaluation :
3

The facility deserves 5 stars; however, I am reducing it because there were no dollys availableto help move my items like other Uhaul facilities. It was a struggle trying to get my things into storage without one. Please consider getting some for your customers. Thank you! Btw your staff were amazing, Anthony, he was SUPER helpful, and the young lady with the BURGANDY hair, she was amazing too, and I can not forget to mention the guy that works in the office area doing paperwork, he was awesome!

Keith C.  |  Premières impressions 
Évaluation :
5

Fantastic service even post-pandemic and being short staffed. However not everyone understands having to run so short handed. Wayne's team was amazing and I can't believe Dina is still there!! 殺 I will say the gal that was working the counter that evening was NOT very friendly or welcoming to me or the customer before me. We seemed to be bothering her. As a former employee I took pride in greeting all guests warmly despite how my day was going or what was going on in my personal life (and at that time it was in the freaking dumpster) I was very disappointed in her attitude towards us. I imagine it wasn't a one time incident with her. Again, Wayne's morning crew was absolutely wonderful. The gentleman who checked the trailer in later that evening was great.

Keith H.  |  Premières impressions 
Évaluation :
5

good job great job well done, the lady who helped me very nice and accomodating

Rommel M.  |  Premières impressions 
Évaluation :
4

Hours of operation are the best in the West Valley.

TINA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timmi F.  |  Expérience générale 
Évaluation :
1

only one person working. She told me there would be a lock inside my unit. There wasn't. I went back and told her. There wasn't a lock available. I said I would come back and move my stuff in she said there would be a lock there when I came back at 8pm. There wasn't. Now my stuff is moved in without a lock on the door. I hope it is still there.

Dan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INGRID V.  |  Expérience générale 
Évaluation :
4

The biggest problem is they allow people to park in the loading and unloading area for the storage. It was sometimes very difficult to load and unload.

Richard G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CORAL H.  |  Premières impressions 
Évaluation :
1

The staff is so rude and hastle and racists. Sarah was so hastle. I asked her to call Matt the manager. He was standing outside. She said he was at the warehouse. No professionalism no Basi humans manners. Sarah is super bully and hastle. Not a way to run any kind of business.

Lilliana E.  |  Premières impressions 
Évaluation :
5

Outstanding staff, outstanding service, very friendly and very patient.. I highly recommend this location, hands down.

Angela P.  |  Expérience générale 
Évaluation :
1

Never received storage unit. Only had 1 on third floor, had to go to competition. Staff needs more training.Managers kinda tried. Your computer system needs work on facilities available. Over promised and under delivered

Gary J.  |  Expérience générale 
Évaluation :
3

No storage available once I arrived from Oregon. Disappointed!!

Gary J.  |  Premières impressions 
Évaluation :
4

The storage unit met our needs and we were always able to access it when needed. We were billed for the June rent on 5/22 and cleared it out on May 24th. We have not yet been issued a refund. Please review before I need to notify my credit card to stop payment.

Guy G.  |  Expérience générale 
Évaluation :
5

Just wish 50 lein fees were not charged during the pandemic

MIKE B.  |  Expérience générale 
Évaluation :
4

Decent

Levi B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICK H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gladys J.  |  Premières impressions 
Évaluation :
5

ladies were excellent. Very helpful and polite.

MATT C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timmi F.  |  Premières impressions 
Évaluation :
5

I'm a frequent flyer at U-Haul and I have nothing but good comments. I love y'all !

Angela P.  |  Premières impressions 
Évaluation :
5

We didn't have a chance to use the truck we rented yesterday and when we returned it Matt reversed the charge. It was awesome, because we were just screwed over by a competitor on our move in day. We will tell everyone we know about our bad experience with pods and are awesome experience with u-haul. Merci!

ROBERT B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R.  |  Premières impressions 
Évaluation :
1

This was a horrible experience. I never recieved calls back. My issues were never resolved. I had to speak with the owner of uhaul to finally get a response. Poor communication. Poor customer service. I will never deal with uhaul again.

Heidi B.  |  Expérience générale 
Évaluation :
5

It was great to work with Wayne

WAYNE L.  |  Expérience générale 
Évaluation :
3

The monthly rental has gone outrageously high. Won't use again because of prices.

Randall P.  |  Expérience générale 
Évaluation :
4

The only complaint I have is that the billing seem to be all over the board. It seems like the main number I called couldn't answer specific questions about my account and trying to get a hold of the place I had storage two answer specifically about my account and the seemingly unnecessary charges. It did all get straightened out but it seemed like there was more than one time that I had to make calls to get my account straightened out.

kim p.  |  Expérience générale 
Évaluation :
5

Excellent Richard Merritt

RICHARD M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE G.  |  Premières impressions 
Évaluation :
1

I, a moving van and four men contracted to unload the truck into the storage unit had to wait for an hour for your computer system and U-haul employees to gain access to the unit. There is a lot more detail to this frustrating and expensive experience. I would appreciate a call to resolve this issue. Merci.

Michael H.  |  Premières impressions 
Évaluation :
1

I'm paying the same price for a storage that's outside not secured by a gate just an alarm and no climate control as the same price I would pay for a 10 x 15 indoors behind secured doors and an alarm with a security card and climate control doesn't make sense to me

PHILLIP E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim c.  |  Expérience générale 
Évaluation :
5

Management and staff were very helpful and friendly which was very welcomed after a cross country move.

Russell W.  |  Expérience générale 
Évaluation :
4

convenient drinking fountain on hot day, plenty of carts. easy access from parking area

Gary W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Celeste R.  |  Expérience générale 
Évaluation :
1

The printer machine had out of ink for few days. I had no receipt paper which was difficult. The manager wS not well reliable.

karen l.  |  Expérience générale 
Évaluation :
4

It would have been easier if you allowed the customers to reserve a vehicle the day before instead of spending 30 minutes on moving day.

Marilyn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jo M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L.  |  Expérience générale 
Évaluation :
5

I never had a chance to use the storage space

Gustavo B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B.  |  Expérience générale 
Évaluation :
4

They need more help at the counter. Customers were lined up to the door and our wait was 20-30 minutes while staff walked in and out of the area.

Marjorie K.  |  Premières impressions 
Évaluation :
2

It was kind of irritating that we reserved a unit online with all of our updated information and then we got there and our unit was absolutely not reserved and they didn't even seem to have our info stored in the system. What's the point of reserving a storage unit

Timothy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes C.  |  Expérience générale 
Évaluation :
5

Very convenient and easy to access facility and the office was great.

rich y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L.  |  Premières impressions 
Évaluation :
5

Great service thank you

frank d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay B.  |  Premières impressions 
Évaluation :
5

Staff were friendly

Chris Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLF B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY W.  |  Premières impressions 
Évaluation :
5

Thank you for helping make my move go so smoothly. I especially like the added service of helping me book movers. That's awesome! The movers are super professional and fast!

Angela J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jo M.  |  Premières impressions 
Évaluation :
2

I lost a day of moving help because the elevator had operating issues. The 'manager' said the next day that it was working, but when i tried, it was not. Turns out she lied when she said a repairman came out and it was fixed. Another person said no one was called to come out and repair it. I was sold 2 locks for both units, then found out there was already a lock in each unit, but still charged me for the ones i didnt need. Only 1 elevator for the size of this location is ludicrous. It needs at least 2.

Richard F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George S.  |  Expérience générale 
Évaluation :
5

The general manager was phenomenal! After having a bad experience at the location in Laveen earlier in the day, I wasn't sure what to expect. She made the experience of returning the trailer we had rented in Detroit and accessing our free 30-day storage unit there a very pleasant experience. We rented a larger trailer in New Year's Eve to complete our move and again were completely satisfied with her service.

Debra B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B.  |  Expérience générale 
Évaluation :
5

Very good customer service

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Very good customer service

Michael S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leprintess B.  |  Online Move In 
Évaluation :
1

Made reservations a month ago and they still couldn't provide me with a big enough vehicle to move my belongings from California to Arizona. once I got to Arizona the storage unit that I had reserved was not available and I asked them what we can do so they gave me 4 5 x 5 storage units which still didn't fit even half of my stuff. Worst moving experience ever U-Haul is terrible.

Zachary R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

d lee m.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewand C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall P.  |  Premières impressions 
Évaluation :
5

Customer service very professional.

Atu H.  |  Premières impressions 
Évaluation :
4

Thank you very much!

benjamin a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
2

The wait to get service or to talk to anyone is horrible. Need more staff at peak times.

MICHAEL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONDI W.  |  Expérience générale 
Évaluation :
2

After making online reservation, original unit assignment was 2086 and was locked and unavailable for use upon arrival. Had to be reassigned to another unit, 1119. One week later when trying to access storage unit we were locked out because of billing errors which had to be fixed by on duty staff. That is back to back weeks that we incurred difficulties. We are concerned about future problems.

George T.  |  Online Move In 
Évaluation :
5

All staff went above and beyond their help to make my move in a positive experience.

kim p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eleanore p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel m.  |  Expérience générale 
Évaluation :
5

I left the keys to the truck in that Black box by the door where you go into the door of the building it was the second one at the bottom like a lock box I just closed the box I don't know if I needed to put a code in or what but I didn't I just closed the box for Aundraale King on 10-25-20

Aundraale K.  |  Premières impressions 
Évaluation :
5

Jennifer and Felix is amazing

JOHN E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael J.  |  Expérience générale 
Évaluation :
5

Best management ever

JAMES W.  |  Expérience générale 
Évaluation :
3

I was locked out and called the manager and never received a call back. I traveled across country and waited from 730 to 930.

Linda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred N.  |  Expérience générale 
Évaluation :
5

Jennifer was very helpful and professional!

Rochelle K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S.  |  Premières impressions 
Évaluation :
5

Everything was great

Rita R.  |  Expérience générale 
Évaluation :
4

Impossible to call and talk with someone. On hold, a lady did say she would get to us in a moment. We waited 20 minutes next Salk just automated voice and didn't wait as long. Finally we had to drive down to place of business.

Robert R.  |  Premières impressions 
Évaluation :
5

Jennifer and her team provided for all my needs and then some. I will be returning to this location for all my moving and storage needs

Gary B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILEE N.  |  Expérience générale 
Évaluation :
5

The staff was unfailingly helpful and friendly. One nice lady even warned me that I had a taillight out so I could take care of it before I got a ticket. Our storage area was clean and well lit.

Curtis C.  |  Expérience générale 
Évaluation :
5

Very convenient for us

Connie M.  |  Expérience générale 
Évaluation :
5

All my questions were answered and received assistance with checking in and finding my unit.

Patrick C.  |  Premières impressions 
Évaluation :
3

I went to the Uhaul office in Surprise on June 14th. The young man sold me a lock and did not tell me to put it on immediately.He did not have me sign a contract, I recived a call from Jennifer regarding the contract. I said I would be in to sign. I never can get thru to the Surprise office. Sat 6=27 another call from Jennifer wanting to know if I had moved out, I hadn't even moved in. Because I did not put my lock on the leased the unit to someone else. So I spent another hour getting a different unit rented and locked up. I feel the service was very poor until I talked with Jennifer face to face. I now have a unit and we are moving items in on Thursday. Your phone service is terrible, Put on hold forever and then you don't talk to who called you and they person you do talk to does not know what they problem is. This has not been a good experience. I hope this is not an indication of what my renting experience will be. Darla Nordstrom 208-869-1786

DARLA L N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P.  |  Expérience générale 
Évaluation :
2

Check out took an inordinate amount of time. U Haul procedure is very inefficient

William K.  |  Premières impressions 
Évaluation :
5

The young lady who waited on us was exceptional. Very friendly, knowlegable,and welcoming.

Curtis C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel m.  |  Premières impressions 
Évaluation :
4

The only issue was the access method. Sometimes it worked with the card sometimes it didn't. Then you had to use the keypad. Sometimes it worked sometimes it didn't. Then you had to go to the office and wait in line to get help.

JAMES M.  |  Expérience générale 
Évaluation :
4

Every one was very helpful and friendly.

Lea S.  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful, and very friendly. They were great to work with. The facility is nice and affordable. Merci!

Donna K.  |  Premières impressions 
Évaluation :
3

The access hours are a real negative but the location and setup are very nice. Merci.

J.R. H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith M.  |  Premières impressions 
Évaluation :
1

We were charged for a month's rental and we moved out only a few days into that month's fees. We asked for a pro-rated return and were told they don't do that, call customer service and see what they'll do. We were customers for several years and apparently this is meaningless to U Haul, so should we ever need storage again we WILL NOT use U Haul ever again. Got GOUGED Customer !!!!!!!!! 02-20-2020 Surprise, AZ

lorraine H.  |  Expérience générale 
Évaluation :
1

Otr trucker with 2 high dollar storage units. Always on time. There was a bank issue that caused a one day delay. Yep! Charged a late fee! Congratulations. You made 30 dollars and lost a customer for life. We will never ever use anything Uhaul again... Period. Friends and family are warned to steer clear. Hope it was worth it.

David S.  |  Expérience générale 
Évaluation :
5

Very clean and easily accessible

Maisha H.  |  Expérience générale 
Évaluation :
4

A round lock was put on my unit but not communicated to me. I had to wait to get it removed. Overall good service and experience.

Scott H.  |  Expérience générale 
Évaluation :
3

As a new customer unfamiliar with the building and our locker location, it would have been helpful if the associate checking us in would have physically walked us to the locker the first time.

Connie M.  |  Premières impressions 
Évaluation :
5

Most pleasant experience. Well managed

Sylvia S.  |  Expérience générale 
Évaluation :
5

The restroom is cleaner than most restaurants.

richard w.  |  Expérience générale 
Évaluation :
5

We have had a great experience with the staff and facilities at this UHaul- we can't say enough! Megan has helped us and we always felt valued. Clean facilities too! Great job, Jennifer and staff!!

bev s.  |  Expérience générale 
Évaluation :
5

Easy to sign up and easy to release contract.

Valerie W.  |  Expérience générale 
Évaluation :
5

Thank you for great service and friendly staff

donna h.  |  Premières impressions 
Évaluation :
5

A big ‘Thank you’ to the staff when I signed up for the unit and again 13 months later when I no longer needed the unit!

wade l.  |  Expérience générale 
Évaluation :
5

Friendly staff, clean environmentally controled facilities, great place to store your stuff!

Jeffrey B.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond to accommodate our needs. There loading dock was very convenient with lots of dollies to make the ove in and out simple. This place is awesome.

Jenny S.  |  Expérience générale 
Évaluation :
5

Everything went well. There were no problems.

Fred D.  |  Expérience générale 
Évaluation :
5

nice place

William S.  |  Expérience générale 
Évaluation :
4

Au-dessus de la moyenne

Scott H.  |  Premières impressions 
Évaluation :
2

Access is limited and a bit dangerous when busy. Need more signs to guide people to exit on back side of building. Parking is very limited.

Patrick R.  |  Expérience générale 
Évaluation :
5

excellent service very kind

William S.  |  Premières impressions 
Évaluation :
5

Very nice and thanks

Harvey R.  |  Premières impressions 
Évaluation :
5

Good, clean location with easy in- easy out access. Staff was courteous.

Michael S.  |  Expérience générale 
Évaluation :
5

all good

Ken N.  |  Expérience générale 
Évaluation :
5

Pleasant and knowledgeable staff. Explained available options to us well.

LISA N.  |  Premières impressions 
Évaluation :
5

Very upbeat and helpful staff. Very clean facility.

Bernard B.  |  Premières impressions 
Évaluation :
5

Was very satisfied with the professional way the business was handled. Everyone was very respectful and knowledgeable. Will recommend your storage to family and friends thank you

RON B.  |  Expérience générale 
Évaluation :
5

Great place!!

Barbara F.  |  Expérience générale 
Évaluation :
5

I appreciated doing business with you all!

ZENOBIA G.  |  Expérience générale 
Évaluation :
5

The staff was friendly and helpful. They addressed my questions and were able to guide me to the appropriate storage unit size.

judith w.  |  Premières impressions 
Évaluation :
5

The young lady that helped us was great. She was knowledgeable and very helpful. her name is Allison. I hope that you pay her well because she is sure an asset and also knows how to close. John Alex

John A.  |  Premières impressions 
Évaluation :
5

Six years of safe storage.

DANIEL B.  |  Expérience générale 
Évaluation :
5

Easy and convenient

Lisa T.  |  Expérience générale 
Évaluation :
5

Very clean storage and has the necessary move tools to use at no additional costs. The office people are the most accommodating that I have ever been associated with. Very helpful and friendly.

George S.  |  Premières impressions 
Évaluation :
5

Every thing was great. The only thing that bothered me was the hour waiting in line for the truck. There were only 2 people trying to help alot of customers. Other wise the service was great.

Glenda O.  |  Premières impressions 
Évaluation :
4

Very helpful

Fred B.  |  Premières impressions 
Évaluation :
1

Parking south side of building made it nearly impossible for my car to squeeze between parked vehicles and returning uhaul trucks in line waiting to be processed. Exit around back not obvious.

Patrick R.  |  Premières impressions 
Évaluation :
5

Everything at this location was done as it should be

FRANK K.  |  Premières impressions 
Évaluation :
5

Very fast!

Lisa T.  |  Premières impressions 
Évaluation :
1

I did not like the storage. I hated having to haul everything in a elevator and moving it so far from the truck. I had to get another storage until but went to different company because I hated it.

Ruth S.  |  Premières impressions 
Évaluation :
1

Staff not trained well and they were giving customer info verbally instead of writing it. No pass cards on hand till Tuesday. Just seemed to be lost and unorginzed.

Jack C.  |  Premières impressions 
Évaluation :
5

To Wayne Barthél, DAWN SALISBURY, whom I first talked to on the phone and who later set up the storage space, is a GREAT representative of U-Haul!! She is helpful, efficient and genuinely friendly.

Sally W.  |  Premières impressions 
Évaluation :
5

The Staff were all excellent and eager to help.

Gloria C.  |  Premières impressions 
Évaluation :
3

The people here were very helpful. I am concerned about my 10x10 climate controlled space temperature. It is the on 3rd floor. It was very warm and almost hot. Concerned for my stuff in storage.

Luana W.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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